First off: they sell RV size mattresses and most you can try before you buy which no one else does anymore. Next: we went here twice. Once to just look and received wonderful service, got all our questions answered, and no pressure to buy. We then went back to buy. Again, wonderful customer service and they rembered us. No pressure to buy again, but after doing a month of mattress research we chose to go with them. Received mattress in a week and are extremely satisfied. Would highly recommend this store!
Ana is awesome!!! She is so pleasant to work with and very knowledgeable about all the mattresses and accessories. Thanks Ana.Perry and Rhonda.
Just purchased the Bloom Hybrid from Brooklyn Bedding. It was a great experience!! The staff were very friendly and knowledgeable and helped me choose the perfect bed for myself. I’m excited about my purchase. Can hardly wait for it to be delivered!! Thanks Brooklyn Bedding!!!
Ana at the W Bell Rd BB location was very helpful and took the time to explain the different mattress options to me. With her help I think Ive selected a mattress and foundation that will fit my needs perfectly. Love the trial period and warranties that BB provides.
Viviana was the best help, because we couldn’t come in to purchase a new mattress before the Memorial Day sale ended.We had done our research and my husband had a really good experience with them years ago as well.We called, and purchased over the telephone. If the mattress is not in stock then they start making it at the time of order.Viviana answered my questions easily and clearly, and was very cheerful. We’re looking forward to our new mattress; we need and deserve good quality and great customer service.
Ana and Viviana were so helpful and very knowledgeable about all the different mattresses they carry. If you are in the market for a new mattress, definitely give this store a visit. We didn’t feel pressured to make a purchase and we were encouraged to test all the different mattresses in the store.
I was most impressed by Ana Velazquez. She was professional, knowledgeable and personable ...and most helpful...during my entire interaction with her. A great experience.Thank you Ana.
Anna was very friendly and helpful. She was able to answer our questions, she asked if we would like any add-ons (mattress cover, pillows, etc.) but did not pressure sell. Would definitely recommend checking this place out!
Staff was very nice! Great veterans discount. And had what I needed on hand….
Awesome customer service!! Vivi was so helpful in our quest to find the perfect mattress and adjustable frame. She is very knowledgeable of her product and very helpful and patient. On my 3rd visit I finally made up my mind. Thank you again Vivi.Ron and Lori
I’ve been in this location several weeks prior to today casually shopping around with a friend who is looking at other mattresses. I had been to the other company who also makes mattresses in Arizona, but comparatively, they only offer three models. I decided for a personal upgrade to my mattress and returned to this Glendale location because of their holiday sale. I thought I was going to select one model, but after the help of Viviana, I checked out two other models and selected the Spartan. Sales staff were very helpful and never “pushy.” Gosh, we all hate pushy sales. Although I didn’t need it, BB offers discounts for veterans and first responders. Much respect to any Company who offers those discounts.I highly recommend BB at the Arrowhead (Glendale) location. Go jump on a mattress and tell them I sent you!!
Vivi and Ana were great. Very informative and helped us find the perfect bed for us. Thanks ladies!!
We enjoyed our time in the store. Even with 4 kids running around and causing havoc, the manager was patient with us and helpful. We did purchase the mattress we liked most that was most affordable, the Spartan. It was middle of the road in terms of their pricing. Our experience was 5 stars but the pricing was a bit steeper than I anticipated, although we did get the storewide 25% off. Will update this review after sleeping on the mattress for a while.
Excellent buying experience. Ana was very knowledgeable and the atmosphere was relaxed. She gave me options and all the time needed for my decision.
I have ordered twice from Jason at the Bell rd location in Glendale. He is very helpful and professional. Answered all our questions and made some recommendations. We have ordered a full size mattress and more recently a twin. Service is good and prices are good for the quality. Will shop here again next time we need a new mattress.
Viviana at the Bell Road store in Glendale was wonderful. She was very knowledgable, not pushy and explained every detail that we wanted to know and then some. We are very pleased with our experience!
Viviana was great! My girlfriend and I went in interested in the Aurora bed and she was so informative and nice. She also threw in 2 queen size microfiber pillows for us being loyal customers for almost 5 years. You can consider us life long customers because the customer service will always keep us coming back!
An amazing experience, she was very nice and helpful and excited to get our new mattress and support a local company.
Great experience buying a mattress. Jason was very helpful and patient and made it a quick and easy process getting us in and out efficiently. He was also very thorough explaining the custom process for each mattress purchased.
Wendy was most considerate in every way. She did not rush me or high pressure me. The decision was my own. There was a problem with my 70 year old bed frame and she and Jason worked to analyze and correct the issue. I greatly appreciate their attention to the matter. Changing the bed prior to the new set up was corrected and I greatly appreciate all their efforts.
Had a wonderful experience ordering and receiving our new bed from Brooklyn Bedding in Arrowhead. Jason was very friendly and knowledgeable and was patient as my husband and I went through the store trying and retrying all the options to decide what we liked best. Even our 4 young kids did well the entire time there. Our delivery was smooth, the delivery men were friendly and set everything up for us. We’ve had our previous bed for 13 years and are happy we were able to help out a local business in this purchase. Highly recommended!
I went into the Arrowhead store to look for a rv mattress. Store manager Jason was very helpful. We order two mattress for our camper. I will give another review once I get the mattress and go camping.
Our experience was top notch! Viviana, at the Arrowhead location, was very patient with us and answered all our hundreds of questions. The store was very clean and organized and offered everything we were looking for. Will definitely buy from Brooklyn Bedding again
Viviana was a pleasure to work with, very informative and knowledgeable. Can’t wait to get my bed.
Viv was great. She listened to our concerns and issues with previous mattresses and had us try different options while giving us time to try them out. Very knowledgeable about all the options available.
We were very pleased with the sales rep Vivi. She was very friendly and knowledgeable. She took the time to explain the difference between each mattress and gave us time to think about options. Felt no pressure to purchase. But we did the next day. Can’t wait for the delivery
Had a great experience buying a new mattress. Store Manager Wendy was helpful and knowledge as well as personable. She help us find the right mattress for us, not the most expensive. I highly recommend you support this local Arizona company!
This is my 2nd Brooklyn Bedding mattress. Vivian was so helpful and knowledgable about the different mattresses. I will always purchase from BB.
Jason, the store manager, was very patient and friendly. He was informative and not pushy. Excellent experience. We purchased the Sedona mattress.
Very positive visit walked out purchasing a bed and motion base for less than half of the others. The quality and features are on par with the others, hope this will be a positive ownership experience
Great bed shopping experience! Wendy was totally awesome. She asked us about our sleeping positions, then recommended several different models and configurations to try. Everything was on sale, so we splurged and treated ourselves to some upscale luxury, but we’re worth it. No pressure, great inventory to select from, and very convenient location made the bed shopping experience much easier than anticipated. We’re looking forward to having our new bed delivered and set up in a very reasonable 6 days. Thank you Wendy!
I purchased the Signature Mattress from Brooklyn Bedding. My son loves it!! it is the most comfortable mattress I have ever bought!! I would highly recommend Brooklyn Bedding. Wendy at Arrowhead was great!!! She found us the perfect mattress. Thank you Wendy!!!
We visited Brooklyn Bedding twice and dealt with Jason and Wendy. Both were professional and extremely helpful. We decided on a split king Sedona Luxe with adjustable base, and because of the extra generous Veterans’ Day discount, ordered an identical queen combination for our guest room.We delayed delivery of the queen as we wanted to be sure we were happy with our choice. Within a couple weeks we both found we were sleeping better than ever.Our guest room bed was delivered Friday. That night I noticed one side of the king bed was elevated. The remote for the guest bed also operated the master! I called first thing Saturday and Wendy and Jason assured me they would resolve the issue. They checked with suppliers and Jason came to our house Saturday after work to sort out three separate remotes.What great customer service!! It is so nice to know that BB is there for us after delivery!! Highly recommend!
BB has an amazing selection, wonderful products, and phenomenal service. Their process to help you find what you are looking for is perfect, helping us find what we need for our body type/sleep style vs. what we thought we wanted. Wendy was an absolute joy to work with, didn’t feel like we were being sold to at all. Working with Wendy felt like talking to a good friend who was a bed expert! She was so wonderful with our toddler as well! So thankful there are still brick and mortar stores so you can try out the mattresses - buying a mattress online just didn’t sit well with us. Also it feel amazing to buy local, as an AZ native! We can’t wait to get our mattress - we recommend Brooklyn Bedding 100%!
Wendy and Jason were amazing. They explained the differences with the different mattresses and allowed us to test each out. This meets my expectations. What exceeded my expectations was how much attention they paid to our son (4 years). They understood that this is not a shopping trip that kids enjoy but they made sure to make him feel included and offered entertainment to help him pass the time. Excited to get our new bed!
Went to Brooklyn Bedding to shop for mattresses after researching their products online. Among all the other mattress brands that we tried out, we liked this one the best. It was a great mattress and a great buying experience. Our salesperson, Wendy, was amazing. Super nice super friendly and my personal favorite—no pushy salesman tactics. She didn’t hover over you making you feel uncomfortable like our experiences we’ve had at other furniture stores. It was a true no pressure situation. We tried out a bunch of different mattresses in the store and she let us just roam freely but she was always within hearing distance if we had any questions. Half of dealing with sales people for me is how the salesperson makes me feel. She made me feel right at home with no obligation to buy anything. We went with the Brooklyn Bedding Spartan Mattress. It was a super easy purchase. If I had more space in my vehicle we could’ve picked it up at another location, but for now we will be happily waiting for our mattress to show up in a couple days. Thank you again for making this purchase easy.
Excellent product and service with reasonable pricing. We worked with Wendy and she was very knowledgeable about the products and answered all are questions. Highly recommend Brooklyn bedding and ask for Wendy!
Jason was an excellent salesman . He showed me all the products and told me the difference in firmness and I settled on getting the Addison. In the last 6 months I have tried two other brand mattresses and havent been satisfied and hopefully the Addison will work for me and my back. With the 120-day sleep guarantee Im sure that if I have any problems Brooklyn bedding will take care of the issue for me with no questions asked.
Great store and awesome customer service. Vivi is very knowledgeable, friendly and committed to provide great customer service.
Viv was great and super helpful for deciding on our four-year-old‘s first big boy bed. The prices are uncomparable and the quality is very good!
The buying experience for me was amazing! The store was clean and orderly and they had all of their mattresses in all of the different firmness levels available for me to try out. The sales associate that I had the pleasure of working with knew the products very well and took the time to listen as I explained my needs and what I was looking for in a new bed. She explained the features of each of the different mattresses to me and helped me make an educated decision based on my personal needs and sleeping habits. No sales pressure whatsoever! I am very excited about my purchase and look forward to the years ahead with my new mattress (and adjustable base)!!
Very nice employees good to work with
This is my second purchase from Jason at the Glendale store. Great atmisphere without any pressure. I fell asleep on the Bloom medium mattress. I just might have to go in a 3rd time and purchase it.
There are two benefits of purchasing from Brooklyn Bedding: the great mattress and the professional experience with Wendy at the 7480 W Bell location. I was originally looking at the Aurora medium mattress since that’s what I found online. Wendy took the time to ask what my and my spouse’s sleeping preferences were, and actually recommended the Spartan medium mattress. This was the best mattress for both our sleeping preferences and still had the cooling technology I was looking for in the Aurora.If you have an opportunity visit a store to experience the different mattresses, try 7480 W Bell. Wendy was super helpful, honest, and informative and she shared her experience with the different mattress, which made buying much easier.
Great service knowledgeable sales staff
I enjoyed my experience with Brooklyn Bedding. They were very informative and walked me through the details of each mattress so I could make an informed decision. Both sales reps were kind, personable and funny. They even turned out the lights in the store as I laid on one of the beds and said to get my phone like I was at home... to give me a “real” experience. It was a pleasure and I’m happy about my purchase.
Experience was wonderful first time we went and the second time when we decided to trade out our bed for another model within the 120 days, no questions asked both sales persons very nice and very professional.
Did plenty of research and visited several other places before coming to Brooklyn Bedding. Wendy helped make the store visit both enjoyable and informative, and my wife and I came back for a second visit and made the investment in a Brooklyn bed. Weve been enjoying outstanding comfort since our purchase, and were glad that we went with Brooklyn Bedding as well as having received Wendys invaluable assistance.
Awesome staff. Jason and Wendy knew their product well and there was absolutely no pressure to buy.We went in starting our search for a new bed expecting to shop other stores. We found what we wanted and purchased there.
This is our second purchase from the Glendale location. We love them! If you are in the market for a new bed, I encourage you to check them out. Be sure to ask for Wendy, she is incredible.
Wendy was great! No pressure and amazingly personable. She helped me pick between the different beds and firmness that matches my body type and sleep positions. Definitely recommend!
Wendy the sales person was extremely knowledgeable and showed me options but never pressured for an up sell.What she showed me was perfect and I chose the upgrades because I’m a chiropractor and the benefits are worth it and the price was incredibly affordable for an organic mattress! I love that it is locally owned and a local factory.I had looked online for organic and this was less than half of the other prices. I’d highly recommend them and their sales people!
Wendy is a smooth talker and knows how to work the room. Mismatching box springs were delivered and the bed we bought was nothing like the one we tried at the store. When we informed Wendy about the issues with the bed we were told we had to wait 30 days to be able to refund or switch it out. The bed was indeed defective and waiting 30 days to exchange or refund was not an option as it was very uncomfortable to sleep in. Finally we were told we could switch it. We opted for a different bed when we went back and was told it would take another week, which we agreed. Two days before we get the bed Wendy decides to send out a message that stated the new mattress may have “loose threads and it’s totally fine”, a $1700 brand new bed is okay to have loose threads? Sure enough the bed has loose threads, which is not acceptable. I wouldn’t recommend this place.
My entire experience buying a bed was wonderful! This was my first time ever buying a mattress and Wendy was wonderful. She was patient, answered all of my questions and was friendly. The quality of the mattresses and warranty is superb. I also love how all of their products and materials are made in AZ. I would highly recommend Brooklyn Bedding to everyone!
Very friendly and great costumer service!
John and Wendy were extremely knowledgeable, helpful and friendly. We never felt rushed or pressured. John spent much time to ensure we were purchasing the best mattress for our particular needs and for the way we each slept at night.The best experience we’ve had purchasing a mattress.
Bought a bed and pillows from here. They are amazing. The people are so friendly and not pushy.
Jason at Brooklyn Bedding Arrowhead location was outstanding. He answered all our questions and was so patient with us helping us make the right decision. Would definitely recommend requesting Jason.
We have bought from Brooklyn Bedding before. The bed we bought before has drawn great satisfaction from all slept on it. Our salesman met us at the door today and what impressed us the most was he listened to what we wanted and made a suggestion on what type of bed we would feel comfortable with. He also explained the differences that came with that bed and most important the cost. We felt comfortable during our discussion and look forward to trying it out. You have a great product and sales staff. Thats what brought us back to your company. Great product great staff!
Super happy with our decision to try Brooklyn Bedding. We stopped in the showroom and had fantastic service from Wendy. She wasn’t pushy, just helpful. Local company, excellent customer service and hearty discount for veterans. We were in an out in less than hour and free delivery. Highly recommend.
What a great, local place to support! It felt like Wendy really knew the products she was selling we loved the no pressure atmosphere & the products itself
My son was looking for a high quality bed. He did a lot of research and narrowed it down to 3 companies. We happened to be shopping in the Phoenix area and decided to stop by their store. The customer Service was excellent. When trying out the bed it felt like a spring mattress, but with an added feature...memory foam support. We were sold. We bought it. My son loves it. My recommendation for others are to go in and try the different firmness. This will help you make a better decision.
Wendy was absolutely amazing and helpful. She compared beds for us and really made the whole experience a lot more personal. We were worried we couldnt buy the bed we wanted there (propel) and Barry made a few phone calls and made it work. Thank you guys for an awesome experience and were excited to receive our mattress.
Great place to buy. No high pressure. Everything explained to my satisfaction.
We had such a great experience here since we walked in the door. They helped recommend a mattress and were very patient and informative. They made us feel very comfortable (no pun intended). Very friendly and accommodating the entire time. Would definitely recommend checking them out! We can’t wait to try out the new mattress!
The whole process was without any issues, and as smooth as possible. The sales team was great: we had our kids with both times we visited, and they were patient and understanding. We knew what we wanted, and they didn’t try to up-sell us at all. Delivery was fast and efficient. I don’t think I could’ve asked for more.
The personnel were attentive and eager to assess our concerns and needs. I am thrilled with our choice of bedding we choose.
Wendy was amazing and super helpful. She was honest and did not try to over sell us on anything. She was super knowledgeable on her product and what would fit our needs. Very happy with the customer service!
Wendy and John were amazing they were so informative and knowledgeable on Brooklyn Bedding that we ran out of questions. We have had our current bed for 20 plus years that we did not know where to start shopping. We went to 3 other mattress stores prior to BB. When we walked into BB we could feel the positive energy from Wendy, we knew this was where we were going to make our purchase.
Went into the store in Glendale and was greeted by Steve and his associate Wendy. Steve was very helpful and thoughtful about my needs and steered me in the right direction towards a purchase. I was really impressed by how comfortable Steve made me feel and that there was no pressure into just making a sale. He genuinely wanted me to be happy with whatever purchase I made. I will definitely be back in the future.
We went into store to try out beds. We loved that there was no pressure sales. Wendy was extremely helpful in finding us the perfect fit for our family. We did not purchase that day. Shopped around and came back to Brooklyn bedding. Cant top the customer service and quality of beds. I highly recommend going to the location on 74th ave and bell and asking for wendy!!!
Boyfriend and I needed to throw out his old bed and wanted to drop some money on a new good quality bed. We found this place online and it happened to be locally owned, so we decided to check it out. Out of all the mattress stores we went to, Brooklyn Bedding had the best quality for fair prices. Steve was eager to help and answered all of our millions of questions without frustration! We were able to find the perfect bed same day and with a discount. Definitely put this place on your list if you happen to go mattress shopping.
Friendly, knowledgeable, I hope the bed is as good as the one we tried.
I had researched reputable, comfortable and quality beds. Came across this Arizona company. I looked at their store off of Bell and 75th about six months ago and then ended up moving about six months ago so didn’t buy. Finally time to buy again and remembered Brooklyn bedding. Love that I can go into the show room and really try the mattresses out. Love the idea of the cooler mattress and healing components of the Spartan. Highly recommend and can’t wait to get our bed! I’ll update after we’ve tried it out for a while.
We arrived to the store and immediately were greeted by Wendy. She was knowledgeable about the differences in their mattress and did very well in helping us find exactly what we needed. In a matter of 5-10min we were perfectly matched with two options that fit our comfort and budget. In addition we got a Labor Day discount ahead of time. We are certain we were guided correctly and are very happy with our choice of mattress we decided on. Wendy was great helping us manage our little 2yr old she had a great attitude about him We felt right at home! Thank you Wendy You are Amazing.
We were helped by Wendy Keltie Bridge. She was absolutely awesome! She was very personable and knowledgeable. Not at all pushy and made us feel so welcome. We bought our new bed today along with accessories and can’t wait to receive them on Wednesday! Thank you Wendy we can’t tell you how much we appreciate you!
Wendy was fantastic. We loved the entire experience of buying our first mattress together with my new husband from an Arizona based American Company. Wendy was so kind and professional and extremely honest and genuine and that’s what we liked most - her candidness. Thank you Brooklyn Bedding! We will be back for more mattresses for our kids.
Wendy was very patient and knowledgeable. Spent time with her on Wednesday to gather info after I researched Brooklyn Bedding on line. Then brought my husband in on Thursday to have him try out what I had picked as 2 excellent options. I knew Wendy would be back in the store on Thursday and my husband was also impressed. Cant wait to get our new mattress and other items later today and try them out tonight.
With limited time due to my schedule, Wendy was able to make arrangements for my wife and I at the store during a requested time frame. Wendy was thoroughly knowledgeable about the bedding industry and was not there to sell us just a mattress, but to ensure the right bed was the right match for my wife and I. Great sense of humor, but professional. Thank you and we look for to delivery.
My husband and I met Wendy at Brooklyn Bedding. She helped both of us choose the bed that was perfect for each of us! A very big thank you!
We were back to purchase an additional mattress and we’re very pleased with the experience. Highly recommend the beds and buying experience.
We just got back from Brooklyn Bedding and Heather is the best. We had our bed since November 2018 and we decided to upgrade from the Aurora to the Spartan. We were still under our 120 day trade in, and it went so smoothly. Free exchange, free next day delivery—just incredibly easy. This is company is top notch. Awesome beds and awesome customer service.
No complaints against the pTo duct or the People. It’s against their delivery. I requested a morning delivery when they tried to come the first day without any warning they wanted later in the afternoon I said I needed a morning appointment. So they said OK will reschedule it for a week from now when they came the second try I wasn’t the first stop I was the last stop. order canceled
My husband and I stopped in at the Arrowhead location tonight after dinner to price mattresses and maybe buy a nice but affordable one. We walked out with their top of the line Cal King! It was like a cloud and I didnt even want to know the price. But it was too affordable to NOT buy it. Were super pleased (especially with free delivery and their warranty) and the whole process was fast and pressure free. Theyre at the top of their game with their Customer Service. Go see Wendy. shell WOW you.
Jason was really great, and very nice. I have bought my last 3 mattresses from BB.
I had called Brooklyn Bedding May 4th and spoke to Wendy. I asked if I could possibly make payments or layaway if you will but still receive the 25% off special they were having. She asked all the right questions and and got back to me the very next day when opening up the store. I have purchased two beds previously from Brooklyn Bedding and because this is my third time Wendy made sure I was taken care of in every way possible. I came in May 11th to speak with her in person and test out the beds. She did a wonderful job making sure that was the bed I wanted before leaving the store. I received my 25% off got the best deals possible and can make payment interest free. Would highly recommend Brooklyn Bedding and this location !!! Wendy you deserve a raise.
Excellent customer service. Jason was very helpful and not pushy!
The true sign of a good company is when the purchased item breaks and they actually do help you replace the broken piece and keep their word on their warranty. Thank you to John at the Glendale, AZ store and to Brooklyn bedding for helping us. I knew there was a good reason we have been buying our beds and our families beds from you for 20 years.
I had a good idea of what I was looking for going in. Experience was quick and easy. I’m slightly biased in that buying a mattress online did not appeal to me, so was very happy to have a physical store to go to and lay on a few different options and make a final decision. Steve was kind and helpful. He answered all my questions and concerns. With a holiday sale going on, price was right. Don’t have to buy a new mattress often, but would do it again next time.
Brooklyn Bedding was extraordinary! My salesman, Steve, was extremely attentive and educated in the products he represented. The delivery crew was polite and careful. And Steve followed up immediately upon delivery to make sure I was happy. Their warehouse is local which pleased me as well. BB highly recommended!
Wendy was both professional and helpful, she explained delivery times and old mattress discard to my satisfaction. I felt like I’d made a friend by the time I left. The showroom was clean and arranged in a way that made “testing” the mattresses for the right one very easy. I liked the idea of supporting a Arizona based company!
Great product and price. Do nice to have the local showroom to view all of the available mattresses before choosing ours. We support American made, and appreciate BB being a local Arizona business.Steve was great - very informative and no pressure. A quality product and company.
Wendy was great and a pleasant person to work with. She remembered me from a year ago when I was first looking into buying a new mattress. Im so glad she was still with Brooklyn Bedding when I called back to finally make my purchase.
They sales staff at the Glendale store was very friendly and helpful. This is our second Brooklyn bedding mattress and we love it.
Great experience. Salespersons great. This is my second purchase in a little over a year. Customer service is outstanding. They were all very helpful making sure the purchase was in my best interest. I highly recommend Brooklyn Bedding
Even though mattress buying seems mundane and boring, it’s important. The associates at Brooklyn Bedding were so knowledgeable and helpful. They took their time to help us find the right bed. Super fast delivery as well!
Working with Wendy was awesome, she was very knowledgeable. Love that british accent. She works at the Arrowhead store.
I absolutely love my mattress and pillows. Wendy made sure I had the perfect comfort level.Absolutely the BEST!Thank you Brooklyn Bedding and Wendy!
Very personable and knowledgeable staff! They were very patient in answering our questions and ensuring we chose the best bed for our needs. And we were able to chose same day delivery! We love being able to support a local business.
My husband and I were Looking for New Bed, we walked in and Salesman John started asking us questions about what support we need, how we felt when we slept, did we have areas of the body that hurt, did we get hot. Within four beds he had us dialed in, we found one that supported both of us comfortably and cool enough for my husband! Never had so many choices, this man knows what he is doing! We were Very Impressed with Brooklyn Beds and Sales Staff John Boevers and Heather Rose!