We switched to Verizon many years ago for the better reception. Has worked well. Had a first bad experience with a Verizon employee working the Chat Agent role...He took 40+ minutes to answer that seemed to be a 3 minute question on a detail with identifying a SIM card. Turns out a legitimate handling of the question was even faster than anticipated. Went to the store, the corporate store agent refurbished my sense of how Verizon was handling this event. He listened to the explanation of the situation in a professional manner and answered my question with exactly the same information presented and no more, within 20 seconds.*Went in for an additional appointment. Service started at appointment time and ran for 30 min. Spot-on plan. Got an old device traded in, a new line started with number issued, a new device activated and several questions answered. Went great. There store agent was friendly and knowledgeable.

We were experiencing some small problems with my wifes phone. But a young lady with what I call great knowledge came to are our rescue and fixed it.Thank You Felicia

Incredible team here at this location!!! I was w/ Sprint/T-Mobile since 2011 & was unhappy w/ the recent change. Matt truly was so knowledgeable Monday & went above & beyond. (aka. Lawrence)Kayden the manager on duty has been a huge help to w/ handling multiple questions I had before the switch back to Verizon. Tony & Vennie helped me Thursday as well with with ease. Thank you Verizon for having a great team in Grand Junction. Thank you local team for being so kind & taking care of my partner & I. - Joshua & Cole

This place does not have enough staff to operate efficiently or provide any acceptable customer service. Ridiculous wait times and appointments needed. As much as Verizon charges the masses for equipment and service I would expect better.Also...lifetime warranty on screen protectors is a scam. Around $65 and you have to physically save your receipt and go into a Verizon branch right. Then you have to contact the manufacturer yourself and get them to ship you a replacement. Then you have to go back in and have Verizon put it on. Forking waste of time and a scam. I hate that Verizon is the only decent cellular provider for rural areas.

Understaffed. Waited over an hour to activate a new phone and transfer contacts. However the girl that greeted us was very polite and helpful. She was able to do it between people coming in.

Will never go to this location again. Went to the store twice and was closed in the middle of the day during posted business hours, and on the common paper one nonetheless… thanks again for wasting my time.

Would not recommend this location we got on this list ran a few errands came back an hour and a half later Like they told us to and then waited 30 mins in store. another women walks in says she has an appointment at 4 and is helped right away WE WAITED TO hours just for her to jump in line in front of us and it wasn’t even 4 she was helped 20 mins before her appointment even started lmao we won’t be back .

I must say the phone system is daunting, and we actually never got to talk to a person in Grand Junction, even tho I had questions regarding the visit I had just finished. This is very frustrating because you have to start all over to explain the one tiny thing you need. However when I finally got to talk to a lady (in who knows where), she was also kind and took good care of me. I hate automated phone dummies that always catch me up in a vicious circle going nowhere-thus the 4-stars. We are seniors struggling with all the language of computers and clouds. We made our appointment, and arrived to get HELP understanding data, usuage, and find our best options. We were greeted at the door, and directed inside to sit and wait for our helper. I can not say enough nice things about our experience. Kayden took excellent care of us, answered all my questions, and educated me on a few things I didnt even know to ask. He updated our plan and made sure we had all the discounts we were eligible for. Thank goodness for these young people who are patient and kind and help us navigate this new language! Thank you to the store managers for making customer service a priority--it starts at the top!

Desk help (2) were very helpful, but the place had 15 people waiting. Very under staffed.

I’ve seen and heard a lot of negativity about this store and it’s employees and would love to offer my opinion. First, they are a corporate entity, so immediately, lower your expectations of how much help they are allowed to give you. They would love to solve ALL your problems, but corporate America limits their abilities and to forget that is to look and sound foolish. The employees here are so incredibly kind and knowledgeable, give them a chance. They show me an incredible amount of respect and I appreciate them all so much. I recommend this store and want to thank the team here.

They didnt properly input the information for my wifes promax 11 and weve spent 6 months fighting to get it replaced. The insurance cant replace it because the information is still wrong no matter how many times she speaks with them. Were out about $1,200 because this company cannot get it together and fix the information on file. Theyve repeatedly dropped calls from my wife and 3 way calls with her and asurion. They say they can see the issue and will fix it, then hang up on her. My wife is extremely angry with this company and will be leaving once were able to get them to complete a simple task.

Past experience 15 years ago was terrible. Switched to another provider Sprint which was a mistake. Just recently went back to Verizon. Every rep I have spoke with in the store or on the phone has been extremely helpful. Went in store tonight last minute to setup 2 new phones. They stayed 45 minutes late just to make sure everything was right. They have my highest recommendations.

If I could give it 0 I would for a prepaid service it is awful payed 50 dollars and I dont even have service! And when I come to the store they have ridiculously horrible customer service been waiting for 2 hours and I just need my phone active. Not worth your time or money

Worst experience ever!! Have been to this location on several occasions. It has been a train wreck every time. Not the sales staff, it is the management or ownership or both that are the problem. Based off conversation with manager today. Will never step foot in this store again. Do what you need over the phone or online from home, walking into this store would be a waste of yourtime.Telesales has fixed everything for me at this point. 1st review i have ever left on any webpage. Felt compelled to this time around. In my experience face to face customer service has always been the way to go. Not with this location, I have been with Verizon for 14 years.

Great store! Went with a friend and Shane helped us! He is a great asset to Verizon!

We have been searching for a Verizon store that wasn’t a separate owned business and the search was worth it! Matt helped us and it felt like destiny as he was a lot of fun and helped me as I upgraded my phone. I appreciated the safety they took and I just want to go back just for the customer service Matt provided and how friendly he was.

Shane was my customer service representative. He was very friendly, helpful and knowledgeable.

The main office has gotten rid of all theSERVICES. MOT HAPPY

Verizon Seemed to have a Great Deal on a new 12max iPhone until they tell you ya have to upgrade to a data/service plan that I didn’t need. They are baiting customers with a big trade in on older phones but sticking it to you with increased prices on services.

Usually always helpful, some reps can feel pushy but are never rude.

I was there with my sister helping her to get her first smart phone after only having a flip phone all of her life. Jack was extremely helpful. 🙂

Was helping my dad set up a new account and went to the store to pick up his new phone. Employee was extremely helpful. We went back later to take the trade in and knew Id be taken care of.

Dylan was super helpful in assisting my 89 year old grandmother. I am thankful for his patience with her and explaining everthing. Very helpful thank you, Dylan!

Nobody that works here cares about what they do. Wasted 3 hours of my time here and just got lied to a bunch. Id plan on adding another hour to an hour and half to your wait when you get here

Your customer service phone system absolutely SUCKS! Impossible to speak with a live person.

Love that I can walk in and pay and Im out the door.

Absolutely horrible wait times! Pathetic!

Nothings better then a store that has to send you a text when its ok to come into the store when their max capacity is reached because of covid. Funny how they think thats gonna stop them from getting the virus.

This store went above and beyond to help me today. I am so appreciative of the customer service given. Would recommend to everyone

Once you get passed their weird policies to he customer service is great.

Friendly, knowledgeable staff with lots of selection of product.

I expect when I call their main number to get a real person I dont need some automated that I can do on any website and the fact that theyve been closed for two days I dont want to waste the gas to try it out there to see if theyre open

The staff at this Verizon store are always super friendly and helpful, much appreciated!

Very personable helpful and knowledgeable Fernando answered alot of questions great experience

Too long of waiting time.

This store is a POS! I wait two and a half months to get an appointment and show up to purchase new phone and what do I find but a lame excuse Well were out of theses phones. What...No wonder she took me direct to the $600.00 plus phones.Ive been a Verizon customer in excess of 18 years, instead of asking for my phone # to bring up my account I have to be questioned as to if Im a Verizon customer, show proof of who I am and jump through a few more hoops.Ill be talking to my wife as we have 3 lines we pay for and determine if we should change carriers. My vote is it cant happen soon enough!!!!

This isn’t the very worst experience I’ve ever had with a business, but it’s in the top ten. I went in trying to replace my phone. It’s totally dead and needed something today.I get everything is weird with the whole covid thing and they aren’t letting people in the store. You have to stand outside in the weather and wait your turn and get served. They have no cover or anything. Jimmy John’s next door has one for Pete’s sake! You’d think this store earns enough to be able to afford a pop up shelter.I spoke with one person, they went inside, then another came out and I had to explain my situation all over again. The girl kept trying to convince me that I had the opportunity to “upgrade” my phone and would not back off when I told her I didn’t want to be stuck in a contract. I had to pin her down to admitting it was a contract by insisting I be given the quoted “special” price on Verizon.com. I said I wanted a refurbished phone and her whole body did an eye roll. She did not want to let go of that contract sale. They don’t sell refurbished phones out of the store and I’d have to wait for it with standard shipping, *but* if I signed up for a contracted insurance plan she could apply it to the dead phone and get a refurbished one tomorrow!I contacted an authorized seller at another location and got excellent advice on where to get a refurbished phone and he was absolutely pleasant to work with. The Verizon store is a waste of space as you can get better service for the same price at other locations.

Dont try to call this store....you will not get through to anyone. Go online and schedule an appointment to visit this store. They were extremely friendly but do push the newest and greatest phones when you ask them for any suggestions for a good phone.

One of the biggest phone company’s but the slowest customer service and the worst out of them all.

Polite service, all questions answered, no pressure.To bad that longevity does not count for anything and the prices just keep going up

Staff was very helpful to ensure we got a great deal on the iPhone 11 we were after.

Great customer service. Lobby is still open for walk ins if theyre not too busy.

Verizon are the biggest bandit in American business... Just over price thieves.... Staff was helpful... Sad crooks Verizon is nasty greed.

It was okay. But a lot of back and forth on either or not I had to leave my apple pencil there with them or ship it. Mildly inconvenient

Long wait great service

Customer service was awful I had to wait in my car outside for 1 and a half hours

Was very helpful. Our service representative walked us through everything painlessly.

Excellent place ~ the best!! 5s to ***** Fernando, he helped me get my mothers phone during a crisis. I had to pause then return to finish the process. He is a very respectful, kind, and professional gentleman. Also, the store manager is great. She is very professional, and a strong leader with kindness. I think her name is Elsie? Thanks, Verizon for your help.

Because most of them seems like they where trained to lie. And also they left a 79 yr. Old woman outside in the blistering heat, and wouldnt give her any water, nor a chair for her to sit down. I happened to have water in my truck and she called me her hero for the day

Way under staffed.

They dont try to push products on you when buying a phone, nice and friendly, relatively fast for a phone store.Edited to bump up to 5 stars.My phone died on me and I needed a new one, and I drilled this poor guys head with tons of questions and he answered every one of them with ease, I didn’t get his name but the guy with the tattoo sleeve does great work and knows his phones.

The Verizon on 25 Road & 6&50 in Grand Junction Co . Is the best. They are knowledgeable, helpful, make you feel important even when you ask stupid simple questions . Service is quick although you dont feel rushed when its your turn. There is always plenty of employees. Sometimes you may have to wait during a rush hour period., but this wait is not often. Highly recommend this company and this location.

People were nice. Not happy with the company overall. Had to pay 50 dollars to return a device that wasn’t working. Didn’t get text messages. When I was at the store one came through. They said it worked. When I got back my old phone I had 21 messages and 3 missed calls I didn’t know about. It was worth it to get my messages again. Just sad they didn’t believe me.

Chris was the best..

Very helpful young man.

Wellllll its like this. Kudos Verizon for not allowing customers in the store without masks. Kudos for an efficient process where you meet your customer at the curb to triage what steps are next. Then why three stars you ask? If a customer takes the time and risk to stop by in person, the online specials and incentives to buy online should be transferrable to in person transactions. We were sent back to our car to buy the new phone, new and additional line to our account we have had for six years, and then to come and pick it up at the store. Only problem was the debit card we used for the online purchase was erroneously declined, so we tried my daughters card, declined, so we tried her boyfriends credit card, declined. So we had no choice but to purchase in person, low and behold the same debit card was approved in person, and we only lost $250 in on line only specials! Yeah....3 stars..maybe thats even too high.

The store manager, Aaron, is the sole reason for a great review. Aaron went above and beyond expectations to make our experience wonderful. If anything ever happens in the future, I am extremely confident that he will be on our side as the customer!!! Would recommend this Verizon store to everyone as long as he is still running it!!

Absolutely love this store! They are always super friendly, helpful and knowledgeable! This is my second time going here and Matt has helped me both times and he really goes above and beyond to make sure I understand everything and that Im getting the product that I want. All the other employees are very helpful as well! Thanks Verizon for having such great employees!

Showed up went inside to let them know i was waiting outside. Before i said anything was greeted in a very rude tone and told to get out. Will never return to this location

Our family has shopped at this Verizon store for many years. It was always a store where a person felt welcome and the employees were eager to help with your problem. I have been in the store twice in the last two weeks. Both times I felt that the employees were more interested in getting me out of the store as quickly as possible rather than being interested in helping solve the phone problem. I was asked if I could go run some errands and come back because they were running 40 to 50 minutes behind. I told him I would wait and in fact waited about 15 minutes before a sales person was available. Both times the employees were resistant to activating my phone and wanted me to do the activation on my own at home. One employee handed me the box with the phone in it and said “OK there you go”. I had to firmly state what I needed from the sales person. The store appears to have moved away from service and toward production for profit. I was very disappointed.

Was able to get a replacement work phone without having to pay out of pocket, was able to get a warranty plan on the phone since it didnt have one which was added to the monthly bill. Quick, friendly service. Thanks

Very helpful good service.

Watch out for the quotes they give you. They intentionally leave off all the fees and taxes. A normal bill will be 20 percent more than they quote you and your first bill will be twice what a normal bill is. If they could legally take your blood and sell it they would. I am not saying they are human traffickers but if it came out I really wouldnt be surprised.

Staff was extremely helpful. We received our new phone and it had a faulty SIM card. The closest store was two hours away but we stopped by while traveling and they got us in and out in under 10 minutes. Always fun to browse the latest phones and technology in person. Highly recommend.

Very helpful and nice staff. We got in quickly but were also given lots of time to browse and make a good decisions about new phones. The sales agent was thorough and made sure our two new phones were working correctly before we left. Great store and great service. I recommend going here if you need to replace your phone.

I visit this store frequently for work to manage 20+ phone lines. Always friendly, always helpful, always get the answers I need. They get really busy at times however they do their best to get to everyone promptly while still being attentive to whoever theyre working with at the moment.

This store will be closing soon permenatly because of ADA violations, civil rights violations, and US Constitution infringements specifically 14 the amendment

Each time I go to this store the staff is so friendly and helpful. They have helped us each time weve upgraded our phones they also helped us with phones and options for our teens. Everyone there is great to work with. And if you have to wait you can run over to Starbucks next door and get a coffee. ;)

Jeff and his manager are awesome! They went above and beyond the call of duty to offer me the best customer service I have ever had. My father was in the ICU with a dead battery. Jeff immediately jumped to finding a solution to get my father a charger for his phone. They charged everything to my account and delivered the charger to the hospital themselves, without requiring me to get a courier.Thanks Jeff & Verizon for helping me take care of my Dad!Cameron

Super fast, and friendly service! The staff are very knowledgeable. Best Verizon Ive been to so far!

Had some issues with a new phone. Jaime took excellent care of us, got the problem resolved quickly, efficiently and with a smile. Have always had very pleasant and professional visits here.

Very Helpful 👍

Excellent people, they dont just give you the feel good answer you think you want but the truth isnt always easy.

Walked out with 2 free phones cause I added 2 extra lines to my plan. At no extra cost to our bill. Merry Xmas to me. Thanks Verizon 👍

The wait was long (Very busy). However the customer service was amazing! Very helpful.

They processed the order incorrectly and the store blames corporate and corporate blames the store. We are out $691.19 for a phone that was never delivered and even their system shows that it was never shipped. I have spent 5 1/2 hours on the phone and made 2 trips to the store. Will be looked for a new cell service. AVOID VERIZON!!!!

Cant say enough good things about Verizon staff. So helpful.

Originally I had a very good experience with getting my new phone. The lady that put my screen protector on told me to come back in on Monday or Tuesday to have it replaced due to it not sticking correctly and that they would have a new shipment. I came in the following week and the lady that helped me that day was nice at first and then after 3 failed attempts of putting the screen protector on she tells me sorry there isnt anything else I can do, you need to contact the company and use your warranty for a new one. I cant keep depleting our stock. So I left with a screen protector that was cracked and not sticking to the sides of the screen it was worse than the original one. Very unprofessional

Very polite, they listen to your needs and help if they can.

The wait lines are ridiculous! The workers are super helpful but they need more of them. Waiting over 3 hrs to fix your phone is way too long.

Was in here 45 min waiting Tobe helped. Neve got any service so I walked out. Give employees decided to go on break at that time. Should of stayed, thought the Corp stores were a little better but I guess not. May you will have better service then I did.!!!!????

I have had great service here. The wait for service is long but they do not rush you and will answer all your questions when it is your turn, no sighs or rolling of the eyes. The reps are friendly and helpful.They do need more reps so the wait is not so long.

Andy help me out. Explaining and telling me the difference about the phones. I love my new phone. Thanks!

I went in when it was pretty busy and all customers seemed really happy with their service. Jamie helped me out and she was super nice and helpful. Not your typical verizon store experience. Thanks Jamie!

Adrian was very unprofessional. While he was assisting my sister with her telephone issues he was repeatedly texting someone named “gray” and sending him photos of something that was most likely from his account whole assisting us. He also was extremely rude while helping us with a very condescending tone. If we hadn’t driven AN HOUR out of the way to get this resolved today, my review would have been worse. overall he did fix her issues but in a very condescending and and unprofessional way of handling it all.

Very busy, but representatives were very knowledgeable. Waiting time was 15 minutes before representative could get to me. Found my phone to be defective and with warranty should receive a refurbished one.

Face it you never go here to say hi to people its almost always when you have a problem. they are awesome always work out what you have wrong do their best to take care of you as quickly as possible. the staff is awesome!

Have had good service in the past, but todays experience left me wanting to go elsewhere. The whole story is long, but they were not thorough and then when I called Verizon to file a complaint, they alerted me that I actually could have been assisted without the items the in-store rep said I had to have and sent me on my way. Do yourself a favor and go see the guys at the one in the mall!

The staff are very good at what they do. There are sometimes long lines, but mostly just during the holiday season. You can also make an appointment so you dont have to wait for help, which I find very convenient.

The employee was very friendly and helpful. I enjoyed my time there

Nicely designed store, flowing layout for phone and accessories. Sign in was fast with knowledgeable staff.

Chris was the best salesman. The whole store had helped me. The service is great. They treat you like a friend. Missing you all. In Colorado now.

I ordered a Note 20 in advance before they were out, 3 weeks later I called to see if they were in found out, they hadnt ordered it!! So I went to Grand Junction and purchased one!!

Very helpful people!

Got new phones last week from Travis. He was great! Came in week later to work out kinks Sean could not have been better to me and my sister. Patient with us. Some of the best customer service ever had.. Thanks. Duke and Rosie Taylor

Super helpful staff! Friendly and patient while helping us get our phone running properly. Thanks guys!!

Matt did a great job. Took 1 1/2 hrs to troubleshoot but he didnt give up.

Always a good place to visit when I need something done w my account and my phone. My screen protector broke and they replaced it with no questions asked.

Good service but when they hooked up my plan it wasnt what they said it was

Waited 30 minutes just buy USB c car charger. I wanted one that wouldnt fry my phone. Just too long a wait time.