I switched carriers to T-Mobile and did not have the correct pws, account numbers etc I needed for a smooth transition. The team at the store in the mall (Joe, Angie and Freddy) were professional, knowledgeable and extremely helpful in getting it done. Thank you!

Juan at this store was very helpful and knowledgeable. I had problems at a different Tmobile store

The guy that helped me didnt even ask for my phone number, so he couldnt pull up my account and tried telling me I had a different screen protector. He didnt even clean off my phone properly and there is a huge black spec on my screen. I cant wait to have my phone paid off to go somewhere else cause this company is horrible

Went in to this store as I had received a text from T-mobile about getting a new sim card. I went in and they were really glad to help me out.

Terrible customer service from the lady working today 2/1 and instead of letting me speak to a manager she took the phone off the hook so no one could get threw

Great store. Good people. Good environment. Sales reps are good people. One who gave me great service was Carlos. Easy to talk to knows what he is talking about. Works with you on what you can afford. Going there again and again until I leave T-Mobile

Best customer service ever! The worker Carlos is amazing at his job! Every time I go in to get a new phone or have questions on anything he’s always there to help and and answer my questions quick! I 100% recommend going there for everything! 😊

They spent an hour trying to help with a problem and even though we get a solution for that problem we found a better solution so Im happy.

T-mobile customer for life! Best price and the best service in Mesa County. Treated like family every time I come in, friendly and fast service, and knowledgeable staff. Couldn’t ask for anything better!

Staff was incredibly friendly and helpful. I worked mainly with Carlos and some with Grant as well. They definitely went above and beyond. Great customer service!

The staff is extremely helpful and knowledgeable. I was impressed by how quickly they fixed an ongoing issue with my iPhone. They are true professionals who genuinely care about their customers.

Mesa Mall T-Mobile is my go-to T-mobile store in the western slope. Carlos has never let us down, and has always gives us the best customer service we could ask for. 5 star review hands down. Thanks Guys!

I love that when it comes to getting the help we need when we need it. Having a large family T mobile is so affordable and the service is great. The staff of the Mall store all are skilled and the help with even the easiest questions.

They are great people with great service

Iris was such a great help for my family and I! She made switching over so easy. I will definitely be returning to her in the future. Thank you Iris.

Ammon was remarkable. Top-notch, one of a kind, a real warrior of the heart. Not only did he make sure that my family and I left the store feeling satisfied, but he also left an everlasting longing for more. If its not his window shattering masculinity that charms you, it will be the burning fire in his heart that has tamed dragons and other mystical creatures of a variety. After setting up my phone he also cured my daughter of cancer. A true American hero.

Everyone at the Mesa Mall location is always so helpful. I’ve been using T-mobile for years now and will only go to this location. Carlos has always been extremely helpful and I’ve never been disappointed

Though Im not a tmobil customer, I always enjoy walking into the Mesa Mall T-Mobil to see Carlos and his big friendly smile! Hes always been super helpful and his personality attracts business like no one Ive ever seen. Actually thinking about switching from At&t because my service sucks... Mesa Mall T-mobil is the best!

Had a great experience in switching my service and getting new devices. The rep was knowledgeable and made the transition seemless. Very happy with my switch.

Had issue with an app on my phone, it wasnt really their problem but they were nice enough to help me fix it. They are always friendly and didnt make me feel silly for bothering them. Also very happy because I switched to T-Mobile from Verizon over a year ago and its saved me so much money!

They helped me get a free TV from Samsung last month! It was fast and easy. Definitely worth going here.

Carlos is a great employee he works hard an he is always ready to help new people who come in. I was in the other day to purchase some things I needed an he was great help

Pretty disappointed. Guy sent me to the apple store, then got referred back to T-Mobile. Phone support ended up solving the issue that could have just been done in the first place.

Very friendly and informative staff. I Would definitely go back to them for my phone needs.

Having someone welcome you with a smile and looking forward to help is the best. Thanks Iris for all your help, you truly are amazing!

Such amazing customer service they were so nice and explained things in such an understandable way!

Awesome customer service! We dont have a tmobile where we live and have to drive over 2 hours to a tmobile store. We didnt plan on visiting tmobile on our last trip, but made a last minute decision and the guy that helped was awesome! Very knowledgeable and polite, even stayed late to help us get set up with new phones.

Amazing! Carlos was able to get us straightened out and put us on T-Mobile real quick. That same night there was a hick up with the towers being upgraded so my number didnt activate till the next morning. I laughed because it was such a random thing to happen. Anyways Carlos called me in the morning to apologize about the hiccup that he had forgotten about. Awesome guy and awesome service.

Great prices and great customer service! Carlos is always so helpful.

Love these guys!!! Carlos is awesome and has helped us so much!! Thank you

Awesome service and awesome sales reps! Way to go Jamie and Carlos thank you for spending the time to help us!

Great service! Iris was very helpful and patient with me.

Very helpful staff they got me all taken care of quickly and answered all my questions.

Super helpful and excellent customer service would not go anywhere else..

Friendly customer service that makes them more enjoyable to work with!

This store is subpar. An associate just flat out lied to me trying to make a sale. Did you know that plugging in your phone ruins it and you should upgrade to wireless chargers? And dont get those Amazon things, they destroy your phones.Ive had new phones every year or two since the first Nokia phones came out and those have NEVER been issues. That is a flat out lie of a sales pitch designed to play on stupidity. I wont be coming back to this store.

See Mike. Youll be happy :)

Really helpful people, I was in and out of there quickly and happy!

Made the switch from Verizon, these guys were really helpful and knowledgeable

Great experience! In and out with out any issues!

Here at T-Mobile we try to take care of every body as much as we can. We ask from our customers to deal with us when they have any questions instead of calling in that way we can assist you in house and not with somebody over seas. Also we can get to know you and when its time for your upgrade or you just needing some accessories youll get a better deal for being a reoccuring customer. Help out the local business such as our selfs and we will do eveything we can to keep you happy.Marry X-mas

There was one employee and I made an special trip from delta for a 58 yr MS lady I care for during the week. I stood in line for 20 minutes and the line didnt move. 5 people in front of me. My lady I care for cant get to a tmobile store or any where except to and from her Dr appointments. Tmobile is the only services he can get to work in her area. Im very disappointed. She has not been able to use her phone in weeks and I dont get to gj but once a month If that.

Awesome customer service at this location!! If you ever have problems with an account or phone definitely stop at this location for quick help.

Not sure why I always have to wait and then I dont seem to get the time of day to get things fixed! I pay my bill on time so please help me! I need an associate that cares not ones that only care about selling.

Good service and super helpful.

Knowledge and helpful staff.

Iris was very nice & welcoming :)

Ammon was extremely knowledgeable and helpful, he is the best

Great service here!

Ammon is precious. 💕💕💕

This store needs more staff. 30+ wait.

Lame

Good service and very cheap for cel in USA, Canada and Mexico