All I have to say is these guys are really jumpin and are organized!

Top notch services.

Fabulous dealership! Service is awesome! Customer service is too notch!

Very poor customer service. I came here from Houston, and the BMW place in Houston ran circles around this place. I’m going to look for another BMW place to take my car for car after this last stitch effort to try them was another disappointment. I thought it would be a nice place because it looks nice. Don’t be fooled by coffee and cookies.

Derek Merchant is awesome. Love this place. Thanks for making it right.

Larry Jackson was great my insurance carrier was being difficult and Larry stayed patient and persistent to help the adjuster understand the scope of the repair. The finished product before I even saw it didn’t pass Classics QC standards. So Classics team held the car over to correct the issue. Never had problem one with holding on to the rental a couple extra days while Classic made it right. The car looked good as new no shortcuts.

Larry Jackson was most helpful when I called to see about getting my car repaired. He was so patient with me and explained everything so I could understand. He went the extra mile to help get my car back as good as new.

Larry Jackson was very professional in handling the matter surrounding the repair to my BMW after a rear ended accident. He was very knowledgeable, timely and the repair work was perfect. Highly recommend.

Davis was my advisor. After my car was vandalized, I chose this location since the one in Plano closed. I could not be more happy with the results of the repair and the quality. Davis gave me regular updates. Truly exceptional! I did a line of commercials as a satisfied customer back in 2016 and am happy to report that 3 years on, theyre still the best there is! I am a Sewell customer for life.

They were suppose to have a loaner already waiting and they had none and I had to wait for about an hour for one, and also I just had to get a Brake flush done which was supposed to be an hour and a half, and they kept my car over night and did not call to tell me they were gonna do that.

They didnt stand behind the low quality of work, and very poor customer service. Had body work performed there earlier this year. Months later the paint was peeling on a corner of my bumper - assumed from the car wash. Wash owner stated they had received no other damage notices, and upon inspection asked if I had work done on the car - because the paint shouldnt peel like that. Took car back to Sewell and the body shop manager said the problem was a cracked bumper, not the paint. Some theory of pressure from the bottom of the bumper, which he attributed to pulling up on a curb, cracked the bumper and caused the damage - though there is no sign of a cracked bumper? Picked my car up, after unrequested and unappreciated debate with body shop manager about the quality of the paint job (in which one of his arguments was that cars come from the factory with areas of paint that dont match... not a good practice to talk down the manufactures of the product you sell to defend your poor work) and took it directly to a long time, highly rated, local body shop that immediately identified the issue consistent with being backed into in a parking lot. He then asked, where was your bumper repaired at, because they did poor job bonding the paint to the bumper. You should have had some scuff marks, maybe a scratch, but the paint shouldnt have just come off. Ultimately the other body shop was very apologetic for my experience with Sewell (!?!) and gave me a great price to repaint my bumper and fix their work. In the end, the damage to the bumper is not Sewells responsibility... but, by reputation, I would have thought they would stand behind the quality (or lack thereof) of their work. This is my experience - if you choose this body shop, I hope yours is better!

I went there today to pick up a car for an auction. I waited over an hour and in my policy of my own business. Ill charge you $50 an hour after the first hour. I spoke with manager Stacy about to fee. He talked to me as if I was a child looked at me like I was s*** and told me he wasnt paying me nothing he didnt care. Being the manager of this place I would have to expect for him could just tell me no or pick up the phone and talk with someone that could help me. I dont get paid to sit around I lost money waiting on these people to move a car so I can pick up the one did I come for and paid them over thirteen hundred and some dollars to pick up. They charge the insurance company over $600 for storage but when it came to my small business mr. Stacy treating me like s***. God bless him America and everything get it. This place needs an upgrade.

I was happy to have BMW nearby. Unfortunately, very poor service. I would recommend going to BMW Dallas or another location.

Great customer service.

Just as it should be.