Krystal (sales rep) was a breath of fresh air for us, very helpful, courteous. have not had this type of customer service in a long time.She will come highly recommended in my book.

Amazing service and great understanding of customer needs! Wonderful experience with Luiz who went above and beyond to help us!

Had a great initial customer service experience with them. Unfortunately, my bill has been wrong-by about $100 every single bill since the start. I am still dealing with all of the burdens that they caused. They slid insurance onto my account that I am still working to get removed each month. My discount for being a teacher has never been applied. Its all a joke. Nice people but same old same honestly.update: NOTHING has been done by these people since I reached out. The service is a joke.

Best service ever thanks to Naomi! We got 4 new phones and a family plan set up. She transferred everything from old phones and got us a great deal on a plan. She was extremely courteous, professional, and represents top notch customer service. While she helped us, she also multi tasked and helped 4 other families at the same time while our phones were loading. We moved here from Japan (US military) and are glad that she made things happen with a smile. Thanks! I will travel across DFW area to only come here for any further AT&T stuff. I never make reviews but this experience was exceptional. I read previous reviews and similar comments about other employees here. Someone is picking the right employees.

Service seemed great at first, but i was quoted an amount that never ended up being what amount, actualy $150/month. this is a franchise store and not an actual At&t store so makes it even harder to work with and taken me forever to get my bill corrected. Warning go to an actual at&t store, I wont make this mistake again here...

Naomi was absolutely incredible from the moment we walked in! We were ‘those customers’ who brought their kids - one even crying. She changed the TV to cartoons to keep them content without us even asking and helped us through the process of trading in our phones and upgrading to the iPhone 12 Pro’s. She even looked over our bill to be sure we were on the most cost efficient plan, helped us get our screen protectors on, and was just overall so patient and helpful with us through the whole process. I would 100% recommend going to see her.Luis arrived toward the end of our process and was able to help some of the other customers so Naomi could focus on our upgrade, and then he also helped me so patiently when I called back with a question later in the day.These people are fantastic! Thank you Naomi and Luis!!

Left satisfied. Naomi helped me and she was great! Very knowledgeable and informative I definitely appreciate her customer service skills. Again great.

I had the Best Experience Ever in an AT&T store! This Perfect and VERY Professional YoungMan, by the name of Hayden helped my wife and I with our new phones and IPad. The BEST CUSTOMER SERVICE I have ever had anywhere!!!! This Young Man has got a Great Future!!!! Thanks Hayden!!!!

Hayden was awesome in resolving my 6 month issue I had since when I first opened my account with At&t in Grapevine Mills. I was very frustrated and was losing my patience with At&t because the past manager Anita (which now moved to Little Elm) wasnt really honest and transparent with us when we opened the account with her, considering I opened 7 lines. Hayden quickly turned things around and got this issue fixed when she didnt follow through. Props to At&t for promoting him to management, a person that addresses issues AND fixes them. I was a manager once so we think alike. Thanks again Hayden. I wont have to come to the store every month when my bill gets messed up but will refer people to him. Now I can rest and not worry anymore. Good Job.

Naomi was great helping me with my cable services. Great Customer Service. Awesome Personality.

We went into the store to ask a question about an issue with a txt message I received, and walked out with 2 brand new phones, cases and charger blocks, but the best part was the phones were FREE for our trade in. We didn’t even know about the special but Hayden was so knowledgeable and moved quickly through the process, answered our questions and reassured us of the great value! Amazing customer service, lightening fast!

I traded in my device during a promotion. They lost my trade in and for 6 months have been getting the run around from ATT customer service, the store managers, and loyalty department. My credit has never been applied to my account and since the manager Luis didnt do his job I have been paying installments this entire time. Recently learned he is now store manager over the store in Grapevine Mills mall. BEWARE he is not competent and you will end up in a bind with ATT.Update: 1hr 23 minute call today for Att loyalty to advise me to have the store call the RSP department because the issue has to be handled by the store. Since the store didnt process my trade, there is no trade receipt, so the store is refusing any responsibility even though one of the employees that witnessed the trade in remembers the interaction with us. We discussed that on my last visit to the store.Again the $1000 phone I gave the store rep is floating around and I am the one being inconvenienced.#attbowietx #attgrapevine #beware

Mason is AWESOME! Found ways to save us money on our bill.

Hayden helped us today with picking a new phone, picking a new phone, back up settings, accessories, storage and everything for 3 family members, he was so patient and helpful. I went to 2 other stores today and dealt with jerks and he was so patient and helpful. So glad we found Hayden, this will be our new point of contact/local store. Super happy with the way we were taken care of; couldn’t ask for better customer service. Thanks Hayden!!! We will be seeing you again!!

I went to the AT & T in the grapevine mall and Naomi provided excellent customer service and was a pleasure to work, she really deserves Kudos for her service!

Great Store inside the mall.Entrance 1 - by RossWear your mask and visit.Hayden, Carlos and Kibby are always knowledgeable ready to help you.

Luis was phenomenal today though he had a full store he still show attention to everyone checking in with everyone and I would definitely recommend this at&t.

Good Service. Rayaan Memon a sales representative who really helped me getting a lost SIM card like within 5 minutes

Anita and Jessica were amazing! They knew all the answers! Anita went above and beyond to make sure we felt comfortable and assured with any questions we had. She took her time helping us for a few hours, and still had an amazing attitude! She really was extremely helpful!

The Crew,Kat,Anita and Kibbey went above and beyond for me. I really love this crew for all they did for me. I started with intent to purchase one phone for my wife for Mother’s Day. Walk out with 3 new phones and 2 new Apple watches. They are Fabulous. Thank you guys

I Had an Amazing Customer Service Experience With Both Anita & Kibbey.. These two was Extremely knowledgeable about their Products and Very Professional with the business. As a Traveler visiting from New York City, I want to Thank you both for Making my Shopping a Joy to be in the store. Job Well done! Keep Up the Excellent Work

This store was great. They knew what they were doing and genuinely wanted to help. The manager was eager to resolve an issue that involve verification of identity. It took three times be he was persevered and ultimately adapted and overcame all obstacles. We were greeted promptly with a smile and he worked with us for hours till everything was accomplished. Thank yall. Hayden Hall, Catherine, &Kibby. P.s. hope I didnt misspell or otherwise mess up the other names.

I came to pay my first bill and get logged into my account because I was having issues. I was working with America the agent and she was wonderful !! Come visit her !!

Kat was very much helpful. She stayed behind normal hours to assist us. You guys have a great employee in her! She made my trip hassle free and very much easy. Thank you Kat!!

Hayden, the store manager was super helpful and so kind!! We bought a new phone for our daughter and it was so great with her. What a wonderful experience! Thank you Hayden!!

Kat and Hayden were extremely helpful. They told me of a new plan that would save me monthly on my bill. We also talked about the iPhone SE. My plan was to wait and get the new iPhone 12 since I’m having problems with my battery. I will not wait for the iPhone 12 as I will be getting the iPhone SE. very helpful and professional.

Hayden Hall was extremely helpful! My phone was completely broken and I was having endless issues with my account over the course of 2 days and he didn’t stop calling customer service and fraud services until it was solved and I walked out the door with a new phone! Thank you!

I went in the day before thanksgiving stressed because my old phone had broken. They helped me set up new service and figure out how to work my first iPhone!! All the staff was AMAZING!! Anita and Kibbey really went above and beyond!! Metro PCS was giving me fits with switching my service and they spent literally 2 hours making sure I not only walked out with a working phone but was happy. I’m so grateful I decided to make one last stop and go into this store!! I will definitely be going back and referring all my friends!! These people truly care!! Thank you thank you so very much for taking a horrible day and turning it around. I really appreciate all of you!!

This store was great!! Gibbey helped us get all set up and handled like a pro with great customer service! Thanks for all the help!

This store was supposed to be closed at 6pm and we got there by 5:40. Kat was very patient and answered all of our queries. We ended up getting new phones with new plans which unfortunately took us 3 hours but made sure we got everything we were looking for with a ever glowing smile !

Anita and her staff is wonderful and I will always come back to this location for questions and upgrades! She is very helpful and professional. Thank you for my new phone and accessories:)

I had a WONDERFUL experience at this store Alishan the district manager was very nice and helpful he left me in great hands with another manager name Hayden who was super sweet and informative helped answer all my questions and got me setup with a new account I would highly recommend this store to anyone

Hayden was amazing! We had quite a bit of difficulty getting service set up due to different things. Hayden stuck with us and tried everything he could to get us set up. After several hours we left with new service and a smile.

Dude was extremely helpful. Wasn’t my plan to get a new phone but he had all the answers for me and went beyond to help get my info from sprint to get me the deal he did. Props👍

Hayden is a great store manager, he is very passionate of his job and really likes to help.

Naomi W was super helpful and polite! Thanks!

My family and I went in looking for new phones. Kat was extremely helpful and knowledgeable. We’ve always said grapevine mills mall att store is just so much better than any of the others ones. It stands firm to date. Kat was patient and apologetic that setting up my wife’s phone took longer than normal. We were there a total of about 3.5 hours. She was busy going back and forth from helping other customers to making sure my wife’s phone did it’s thing and still keeping in contact with us. Her and her coworker were very busy but still both professional and personable. They helped us get brand new iPhone 11’s and saved us so much money. I highly recommend making the drive to see them! We never go to any other att stores and still wont! Thanks for both of you that worked Sunday and helped my family! Y’all are rockstars!

I visited this location during Black Friday for a phone upgrade to the 11 Max Pro. Brayan was extremely helpful and made the process very easy and affordable, he even gave me a great screen protector too! The team was great and they were very friendly if I could give them 10/10 stars I would.

Great customer service! Answered all of my questions thoroughly and set up my new iPhone just the way I wanted it😁

Ali was one of the rep. He was so professional and very helpful, he offered me all the plans ATT offering . He deserves top position in store .

Anita was great. It was nice to be able to have human interaction again and she went above and beyond

Anita was awesome - super thorough & the smoothest transition of a phone upgrade I’ve ever had! Answered all of my questions with ease!

I went into the store to talk about upgrading my phone. Kay, Kibby, & Jess were helpful. I wanted a 64gb that they were out of. They did the math and helped me make a good decision on a new iPhone.Great job by great employees.

Have to thank Brayan for doing a superb job of sorting out my phone.. Just quietly went about analyzing the issue and finding a way through the maze.. Excellent result. Many thanks to Brayan and all those who ensured he had The Right Stuff !

Exceptional service by Kibbey. We just arrived from Malaysia & we needed help to buy prepaid cards. Even though the store does not carry the cards he helped us check online & gave us many options.

Anita Davis, was super helpful and worked with us to get us what we wanted. Very accommodating She’s the best! ☺️

Hayden and Faheem were such a great help! Got in and out quickly with exactly what I wanted and needed without feeling rushed.

Anita did an awesome job getting us set up with our new phones explaining everything in detail!

Anita was very thorough and friendly with excellent customer service. As a result, I will remain loyal to AT&T.

This place has such an amazing Staff including the manager zee. He was very helpful with setting up my phone plan. He is a good guy and very helpful. As well as other times I went in to the store the Staff were so friendly, kind, and helpful.

I was at Att grapevine Mills and Anita Davis worked with me and my wife to get our lines setup up. She was super helpful and went above and beyond for us . I would recommend her to anyone whose looking for a cellphone or line . Also want to give a shout out o Kibbie for his help previously.

Hayden was very help and friendly!!!Great service and answered all our concerns!

The three employees working there (Hayden, Anita and Kibbey) are so kind and very hard working, helped us with the problems of our service and clarified everything with us.

Jessie was great, very easy to work with and knowledgeable. I would recommend seeing Jessie @ Grapevine for your at&t needs.

Anita was amazing! Cant wait to play with the new phones we bought.

😇fixed my phone and excellent service by America and the whole team. Thank you

Anita and Kibbey have turned my nightmares from these lies and deceptions that the the people on 501 alta mere drive Fort Worth,Tx not once, not twice, but three times trying to screw me over with a paper trail leading back to them that will be delt with Real soon and these to have been eliminating my problems one by one I couldn’t believe how caring and concern they were you couldn’t ask for better group of people I don’t know how to describe these two heroes thanks very very much!!!!

Came in to the store and Brayan was AMAZING!!!!! Hit a few snags along the way, but him and another associate Alandra worked their magic and got it done!!!! Come see them you won’t be disappointed

I liked the atmosphere and people there. I had a great experience. I would go there again and also recommend my friends and family to go there too. So should you.

Kibbey and Anita were great! They spent over an hour with me working through my plan to see where we could save some money - and that isnt easy with 11 lines!

BEWARE BEWARE BEWARE BEWARE...........SCAM FRAUD they will lie to you and tell you one thing and do another and they will not fix it nor will they answer the phone when they see your name on the caller ID. They will bait you for unlimited data to sign up for direct TV and promise you 20.00 per month and then your bill comes for 53.00 per month. THEY ILLEGALLY HOOKED UP MY DIRECT TV SERVICE BECAUSE I AM IN CONTRACT WITH VERIZON AND THE INSTALLER TOLD ME IT WAS ILLEGAL TO DO IT THIS WAY. SO I AM BEING BILLED 53.00 PER MONTH FOR NO SERVICE AT ALL. DO NOT DO NOT DO NOT FALL FOR THIS SCAM. ATT NOR DIRECT TV WILL EVEN TALK TO YOU. WHEN YOU CALL THEY SAY THEY ARE WORKING ON IT AND THEY WILL CALL YOU BACK AND THEY NEVER DO AND WHEN YOU CALL DIRECT TV AND ASK FOR A MANAGER YOU JUST GET REPEATEDLY THROWN BACK INTO THE MAIN CALLING CUE..........CUTE GAME GUYS. TIME TO LOOK INTO LEGAL ACTION !!!!!!!!!!!!!! WHAT THEY ARE DOING IS ILLEGAL

The reps and manager in that store are so nice! They make every transaction look so simple. I will be visiting that store more often!

Came in for a bill payment. Jorge and Anton helped me greatly with my questions and even told me some great helpful apps for me to use. They are a great and friendly staff. I will definitely be going back for more.

Amazing staff at this location! They are very helpful and saved me money while getting me a new phone! I will continue to go to this location for all of my AT&T needs.

Respectful, nice service. Got exactly what we came for. The guys were very helpful and kind.

Hayden is the best store manager of any phone store

Amazing service. Young man name Johnny Le was outstanding and was super helpful throughout transaction. Super knowledgeable and great personality. Definitely recommend

Hayden was very helpful and efficient! Thank you!

Had a great experience went in to check out new iPhone. Talked to the rep who not only helped me lower my phone bill but also lowered my TV and internet bill. I would definitely recommend them to my friends and family.

Thqnk u kibbeyfor helping my sister tho it took long her phone is fixed

Maria was fantastic. My Sim card had died and she checked it in multiple phones and then replaced the card on the spot.

Awesome experience, they have all the product in the store you need! Best customer service, got all my stuff taking care off! Woud not go to any AT&T store besides this one !!!!

I bought my phone a few days ago. The staff is really nice and efficient. They knew what they were doing. The guy helped me with the iCloud transfer. I will definitely be going to that store for my sisters phone also.

Anita & Kat are super helpful 💞💞💯 likex3000

Fast, friendly service!Very knowledgeable reps and management. This is quickly becoming my favorite att location. Thanks guys

Best iPhone offers!! Keep it up 💪💪👊💪👍💪💪

People are nice and store is in a good location. I got help pretty quick. Great reps

Excellent service, friendly staff!

Great, knowledgeable employees at this store !Thank you so much for your service .The service was smooth and fast !!! Will be back again

Really good place to shop for phones and very good prices it’s the place to go for cable and internet as well 👌

Customer service was incredible we got all of our issues corrected.

Had a great experience with my first visit to this ATT location, my visit was amazing. I got set up with a new plan, phone and tablet. I was brought up to speed with some new plans that helped me save money and get some new toys! Go ask for Zee, hes the man!

What a difference. The staff here is night and day compared to the store down the road. Not only were they helpful on the first visit but they constantly impress me with our ongoing concerns about our phones and billing issues. Ask for Zeeshan! My man will take care of you.

Good knowledgeable workers to pass along advice, and confirm what I already assumed

Great place to buy AT&T products. Very friendly staff as well as managers know what they are talking about no BS. I recommend others to visit this place and experience the great service.

What a great staff. They really know how to treat customers. I will be back!

Got to the store at 10:10am to see the store is not open & an employee is complaining I assume to a boss saying they don’t get their keys back for a few weeks.Thanks for the waste of a trip! Incompetence is not something that can be fixed.

Management was very helpful, I came to cancel my service with AT&T but once I got to talk to the manager, he completely changed my mind. Im happy with my AT&T service, I will always come to this AT&T store.

This the best out let mall got everything that you need. The Rain Forest cafe is a really unique restaurant love there salt water fish place.

Where to begin...we went in to try to upgrade my wifes phone from an iPhone 5 to an LG G3. While the staff was largely courteous, they were not overly professional. They talked me into trying out the LG G3 as well and when I decided within the 14 day trial period to return it and the $1 tablet, the experience went downhill from there. First, the rep didnt want to credit back the $35 charge for restock he promised initially wouldnt be charged. Then, after he relented, our bill was so beyond screwed up that it took a 3 hour trip to the AT&T store and a 2 and a half hour phone call to their support staff to finally get it all straightened out. Basically, we got charged for a device we never had (some AT&T Unite device) and my iPad had it shut off early from its 2 year contract period resulting in an early termination fee. When it was all said and done, we were staring at over $150 in charges for stuff we either didnt have or didnt authorize. Despite repeated calls by my wife to get their staff to fix what they screwed up, theyve never done it (which is why I made the 2 1/2 hour phone call to get it fixed through a very courteous AT&T staffer that was incredibly helpful). I can say if I hadnt been with AT&T for close to 10 years, I would have easily dropped them after this situation. This store is highly unethical, committed fraud on my account and refused to fix the problems with my account they created. Save yourself a headache and skip this Authorized Seller because they are both useless and inept at being representative of the brand they claim to be a part of.

Great staff. Quick & knowledgeable!

Anita, at Grapevine mills mall, is phenomal!!! Not only did I get a new watch but she saved me tons of money in the process!

Came in to store and received A+ service by Anita,Kay and Kibbey

Best At&t store in grapevine area.

Best experience Ive had at any AT&T location! The staff is very friendly and knowledgeable!

Love this store!! The reps are friendly and helpful! The wait time is minimal! Will return!

Store was very clean, staff was very nice and helpful...

Do not believe anything this store says about offering discounts or bill credits. They lied to us about what they could offer to get us to accept the phones. They lied to AT&T about why they were giving us credits that they had promised us. They did not deactivate a line for a device that was returned. They still have not fixed any of it. Stay away!

This store is Awesome! Friendly & Very knowledgeable workers, This is my go to for now on!

Update and star added for corporate response: The RDM called from Prime Communications: found out the story, apologized sincerely, took care of the refund on the spot, and will discipline the employee immediately.Called ahead to confirm an item was returnable after multiple stores started this location could. The woman at the counter immediately dismissed and refused without even bothering to listen. After my saying then call your manager when she said only a manager could approve a return she instead immediately went to her coworker to say she was calling security instead of calling her manager as she just had with a previous customer. I have not raised my voice, not acted violent, did nothing but stand up to her dismissal. She asked me to leave after calling, then included a call to the police. I waited for the police to arrive at which point she laughed at me to inform the police Im sick when I told her Im not driving 70 miles to the original store of purchase due to having fibromyalgia.Reported to corporate when she laughed and informed me they arent associated. Will be contacting her franchise corporate as well.