My experience from day one has been exemplary!! Destiny assisted me and answered all my questions and concerns. The fact that i could do practically everything online was an added bonus but she made the process that much easier. The unit was clean and secure and love that it’s climate controlled!!

I’m a current customer, let me they you all this right quick, this storage facility is up to par on cleanliness, security, friendly workers & management. I wouldn’t waste my time searching somewhere that your going be stepping in gum, trash, oil spill who knows, well you got that right this is the place to meet your satisfaction. Give them a try you won’t regret, thanks for everything Extra Space Storage Grapevine!

Price and size was a little different than what a gentlemen quoted me a day before but the overall service was good and I love my unit. I like the location and the security. Security is the most important.

Great value and secured service!

The young girl who managed my move was extremely helpful and handled my situation with great patience and speed. I had just moved out of my house and lost the keys to the storage space and she was able to replace the lock and supply new keys super fast with a great positive attitude. Thank you!

Great experience!! I rented a climate controlled unit online and the processed was easy and smooth! I love how accessible, clean and secure this location is! All interactions with staff have been great, very attentive, courteous and have provided with solutions accommodating our needs! Recommended 100%

I used the online rental experience, it went fast and smoothly. I was immediately followed up by Pete with a very helpful, informative phone call.Hopefully my one way trip will go as smoothly.Thanks Pete!

Great service, clean & staff friendly & willing to help with questions. Destiny was wonderful getting me quotes for my next unit.

Great unit at a great location! Staff was awesome, one little problem is the high insurance. Might be alittle high to boost profits but besides that bump in the road its a great place!

This storage location in Grapevine is awesome. Everyone is so nice and professional, especially Destiny.Thank you!!

They have wonderful team. they always know the answer to your question. they are a very good place to keep your stuff in. I would give in a 10!!

Peete has been great at explaining the details of the contract and facilities. He is personable and easy to work with. The facility is clean and well maintained.

Pete was very helpful to find just the right size storage space for our Refugee Team. I appreciate his search for a price within our budget. Great job!

Great service! Destiny is a wonderful employee.

This storage location in Grapevine is awesome. Everyone is so nice and professional, especially Felicia.Thank you!!

We decided last minute that we needed a much larger space than what we had reserved. I went in and spoke with Peter who was so professional and helpful. He made the change very quickly and was so accommodating. I will recommend this place to everyone.

Pete was very helpful with all my storage needs! I would definitely recommend. I have been storing with them for over 3 years.

Pete was GREAT!!!!!! With the current circumstances Pete saved me a trip to facility. We were able to complete everything over phone, fast and easy. He took care of all the different parts of the rental that I didnt think about. Pete is an out standing customer service representative. Everyone should take notes from Pete.

Pete was fantastic! He made a long laborsome process enjoyable.

Duayne was great over the phone and really showed like he cared about our problems and was able to satisfy both parties in the situation.

Pete is the man! We are out of state and use our unit to store equipment for our TX contacts and Pete at Extra Space Storage is always courteous, professional and prompt.Thank you sir!Chris P.

Pete was great! Called, reviewed the details, and walked me through completing the contract. It was easy and quick.Thanks Pete!!

I like a lot this guys!! Super nice and amazing service!! Felicia is incredible!! Pets is amazing guy to.. excellent service

Very clean facility. Pete is very nice and accommodating. We are moving from out of state, and packed all of our belongings in a shipping container. We expressed concerns about where to park the container, and Pete walked us through the facility and patiently answered all of our questions. The unit even came with a brand new, padlock! We feel confident that our things will be safely stored here.

Very helpful staff, and clean storage spaces

Super friendly very knowledgeable and extremely helpful!! Made it super easy!! Would recommend anyone going there if they need a storage space

Pete was very helpful and made checking into our new space a breeze!

Pete was great! Attentive, walked me through the whole process. I would highly recommend Extra Stprage in Grapevine. Thanks Pete

Great service! From phone call to contract, it took only minutes. Their prices are just unbeatable. I may have to switch from UHaul permanently.

Easy to set up and quick to respond and answer questions!

Had a positive experience with extra space storage in Grapevine TX. Good communication and customer service. Thank you.

Great service. I was able to handle everything with just a phone call. Simple, quick and convenient.

Facility has plenty of room to pull a 14 trailer into. Storage unit was clean and easily accessible. Management team at Extra Space Storage made the process very easy and stepped us through the process of securing the unit.

Great service for 20 years we’ve had a storage unit. Always helpful staff very easy to get in and out when needed.

Pete has been so helpful to us. This is a great place for your offsite storage needs. Location is convenient. Property is kept nice and clean. Staff is professional and helpful. I recommend this facility.

Pete was incredibly courteous and personable. Enjoyed the interaction.

Excellent Staff...Great Location...Website Rental Process Is Seamless..Highly Recommend!!!!

I had a wonderful experience here thanks to Destiny! She was great and willing to help me out with exactly what I needed. I’m thankful for her awesome service.

Destiny was very helpful and answered all my questions. She was super nice. I have recommended y’all to all of my friends and family. Definitely keep her around!!!!

Great experience - Destiny was friendly & knowledgable. The facility was super clean and just what I was looking for. The location is convenient too!

This place is the best! Destiny was super helpful and patient as she answered all of my questions and made the whole process quick and easy. Thank you!

Very helpful and answered all of my questions. Super friendly!

Moved here into an apartment from a house in Colorado. Needed some extra storage until I found a house. Pete took care of me for 9 months. Never had any issues with anything. Will definitely use in the future. Good value and good service!

Easy startup up..Rep was knowledgeable. Move was easy.

Really appreciated how easy Destiny made the process! First time having to rent some storage and she helped get something perfect for my needs. 10 outta 10

I love these storage units. Best ones I’ve dealt with. Destiny always knows how to answer any questions I have.

Easy to communicate with. Overall great experience.

Very friendly to work with!

Customer service is awesome! Destiny was very informative and made the move a lot easier. Thank you!

Felicia and Pete are amazing!!! She did a sweep and found my keys!! An anxiety meltdownnot necessary when my keys were found!

Pete, was professional and efficient. A pleasure.

Great place. I truly thank May for helping me understand an issue I was confused about. It was nice of her to remain patient and kind even though Im not the easiest person to deal with. Great customer service.

Destiny was very nice and patient. has to wait for my mom to call some people and she gladly helped me and my mom get a new spot for our boat.

Always my number one choice!

The property is so clean, and the costumer service was wonderful! Pete is great!

The property was clean and the staff where friendly!

Great facility and staff! Destiny was very helpful.

May was extremely helpful and super sweet. She made looking a storage unit simple, easy, and stress free. I highly recommend putting your items here if you need storage because she is phenomenal.

Super easy experience renting online!

Love them !

Pete was fantastic! He helped me get into the perfect storage unit! He was also very kind and helpful. I would highly recommend this place if youre in a pickle and need help getting a unit fast!! Clean and pristine units. Very large for a great value!! 10/10 recommend

Had an amazing experience with Destiny, helped me with all my needs.

I stored half of my household belongings in this facility for nearly a year, when I sold my house and was building another. It is an exceptionally clean facility, climate controlled and well managed. So well managed in fact that in the frenzy that happens when I moved out of the facility and into my house, I forgot to call and cancel my unit but the manager called me to inquire about my empty unit. He didnt want me to be billed for another month. Seeing as I was still buried in boxes, I didnt even think to do it, but Im so happy he did. If youre looking for a clean, secure space for your belongings, look no further. #grateful

Excellent & quick service! Thank you so much!

Price is too much for the 10x20 unit ($225 with a 5% discount) I requested. Also, price listing is confusing and inconsistent. I do not like to do business with a company that seemingly just charges what they want on different days. I recently had two 10x20 spaces in San Antonio and what they charged was very reasonable. Also, I felt pressured that I had to choose the most expensive insurance for the unit. The representative did not provide additional options until I refused to pay for the most expensive rate offered.In addition, the representative insulted me be asking “you do plan to pay your bill each month?” after I declined to give her my SSN.

Pete was awesome had a delivery to customer and he was very helpful

Great place for my storage and even better staff. May was super helpful and is awesome at landscaping! Highly recommended.

Just moved out of Irving and I am glad I did. The storage I was at is no longer extra space. Extra Space has earned my business for life.

Amazing place and knowledgeable staff. Recommend this establishment, ask for May she helped me and made the process super easy, quick and even had a nice laugh.

Amazing customer service! Everyone I spoke to was attentive and very profesional. I got a great deal and exactly what I was looking for.

I loved renting with Extra Space Storage! Everyone is so kind and helpful. I highly recommend using them for your storage needs!

Clean, cost-effective, but dont try to drive a big truck through it. At least not as of August 2020. The back gate does not work.

Weve rented there for 3 years. The unit itself is fine, but the rent increases have been outrageous. We started at $66 or so/month, prepaid, and now were at more than double that (just went to $125). Theres a climate controlled unit up the road, same square footage, for literally a third of the price (CubeSmart).Steer clear. They will jack up your rates without warning or provocation - weve never been late or missed a single bill.

Pete helped me out after I locked myself out before a storm!Thanks Pete!

Awesome deals; great customer service from Pete!

Alex is amazing. Honest and hard working. Alex helped move my boat to my unit. We had a few challenges! Alex shared ideas, helped with loading into the unit and even stayed on site past closing! It is important to me that people deliver on their commitments and Alex did! I am impressed with the facility, their locations and most of all the people!

It was great working with Pete today. I called him all the way from Hawaii today. He set me up with a unit for our stuff in our daughters apartment. He made the process easy and smooth. I called other storage units in the area without any response from them. I set up a reservation online and Pete called me right back. Mahalo nui loa.

They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would inform me beforehand. EXTRA SPACE lies right out the gate to get you to sign on.Not only did I get rate increases in the first 6 months but it has been very substantial, over $60 in a year. THIS IS DISGUSTING. After complaining to many people (it was never the same person twice working the location I rented from), but the District manager called me and said (I QUOTE) Your rate will no longer increase. It is my guarantee to keep your rate at the level it is at that point and never again increase. LIES, LIES, LIES!!I gave it a few months and then another rate increase, but without a notice of it happening this time. EXTRA SPACE IS A SCAM!!CONTINUED .... To the Response of my above comment!It was the fact you gave me a contract and promise and then still proceeded to lie and charge more. Your facility is not that great that you should even claim thats what you use the money for. YOU ARE A SCAM!!!

Courteous, helpful staff, and clean, well maintained facilities. My only criticism is that rates increase dramatically over time. We started out at about $195 and it jumps up to $251 next month on our second anniversary - the second raise in two years. The upside is that this motivates you to get rid of things you no longer need so that you can downsize.

Im really enjoying my new living quarters. We have installed an air conditioning unit and a furnace. Management here is top-notch. Really enjoying the Skyline View of Southlake and Grapevine at night.

Ryan did a great job of helping us decide which units were best for our needs. He was very knowledgeable about the facility. Thanks Ryan

May was very helpful and such a sweet girl. Quick and helpful. Thank you.

Shawn took me to see several units so I could find what I needed and wanted. He helped fining the perfect unit at a great price and had the boxes I needed. I will never go anywhere else again.

Shawn was fantastic. I arrived just as he was taking his lunch. He graciously gave up his break to help me.Although this place is not as fancy as all the new storage locations, its clean, easy to get to and the best prices.Staff is great!

This place is great. Ive been dealing with this Extra Space Storage location for a couple of years now. Its a very convenient location right here by the city I live in, and its on the highway service road, so its very easy to get to. The manager, Corrie, is absolutely wonderful. Very nice, friendly young lady who helped me with everything I needed and then some. I cant tell you how much I appreciate her and Extra Space. Based on my experience here, I will never again need to use anyone else for my storage needs. I recommend this place above all others. If I could give 100 stars, I would. 😊

Excellent service! Personalized service according to my specific needs and I was given several options to consider before renting. Accurate, professional and fast . . . Superb!!

Customer Service here is Great!! Dan was fantastic helping me out. The property is clean and safe.

Ryan is beyond accommodating and super helpful! He’s the reason I would do business with Extra Space again:) I’ll be recommending this establishment to all of my friends who are looking for a reputable place to store their belongings.

Called and reserved a unit online and went to the site. The Manager ( Shawn ) was waiting for us... He had our lock and boxes waiting for us and he carried the boxes to our car for us. Fast and easy lease. Great price. But the customer service is above and beyond.

May was great at getting me all setup and I would recommend the facility.

Shelby was awesome! He was so patient and helpful. And fun to work with!Joel Quiroz was very helpful and patient, as well, as we worked to find an alternative for my storage needs. Always responded to questions and worked with me until we found a good solution. Very friendly and professional!

I’ve had the most wonderful experience at Extra Space Storage with Megan, Corrie, and Dan. This is my second visit to store extra household items and I feel at home and the experience is beyond excellent. You cannot find any greater experience in Texas. I love the service and staff here. They are the best!

Denai was great! Short term car storage for us. Easy to book online. Needed 15 minutes to wrap up the paperwork. Clean unit, perfect for our car.

Shawn was great while helping me get started with a storage unit. The facility is very clean and I feel that my items will be safe and protected while here. Great rates online!

Great service. Shawn took care of all our needs and explained everything in great detail. Made sure we understood everything and had what we needed. Top notch service for storage.

Extra Space Storage in Grapevine, TX has been a great been to work with. The facilities are clean and the staff is very helpful.

Customer service is AMAZING. May was very helpful.

Very friendly and helpful staff. The only downside it was expensive for non climate controlled storage. We opted for a slightly larger unit just to be sure our belongings would fit, but they want you to have insurance. Our homeowners will cover storage but won’t cover water damage or pests. We got Xtra Spaces cheapest coverage, but I’m still not sure if we have coverage for water and pests. It was just a lot more $ than we had planned and the real problem is we don’t know how long we’ll need the unit. Not the fault of the facility/staff, but it would have been nice to have them cut is some slack on the higher costs.

Peter went the extra mile to stay late and try and help us find unit... computer system was down and he went above and beyond to accommodate! Thanks!!!

May I exceptional absolutely amazing customer service!