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Inskeep Ford
2651 W Main St, Greenfield, IN 46140, United States
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Inskeep Ford
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Ro
Review №1

Very polite staff. They took care of my warranty issue and got me out in a timely manner. This will be my go to Ford dealer going forward.

Ga
Review №2

My wife and I had the pleasure of meeting the Inskeep Ford team when we catastrophically broke down in Greenfield. The compassion and sympathy to our situation was heartfelt and appreciated. Tim Lee, Ali the Finance Lady, Dustin our Technician and the General Manager took the time to make sure all our needs were addressed. Full access to tools and technician help made the situation better. The Inskeep team got my wife and I into a beautiful Ford Pickup so we could continue our trip home. Nobody wants to break down on the road, Im just glad I did it in Greenfield. I usually take I64 from the east coast to Kansas to see my family. Now I will take I 70 so I can see my extended Inskeep Ford family more often.

Ro
Review №3

Found the new truck we were looking for, so the dealership in my hometown made a deal with this Inskeep dealership Saturday to do a dealer trade and said on Email also it was done deal. We were to pick up the truck today (Monday) mind you we already signed all the paperwork and just had to pick it up upon arrival. We get a call that this Inskeep dealership sold the truck this morning, which by reading others reviews seems to be a trend for them. This place is very dishonest. If you find a truck on their lot you better buy it through them at that location ( which I wouldn’t just because I won’t deal with dishonest people if I don’t have too ). And FYI if your looking for a new Ford go to hubler!! 200k mile warranty!!! and those guys know how to treat you and take care of you. Hope this helps others. Have a great day!!!!

ni
Review №4

. Called and talked to sales rep Josh about my totaled vehicle and wanting to repurchase like new ford Ranger lariat they had .I was told to just wait for my insurance to figure it out.Called back next day first thing in morning 930 am talked to a Pat Dunn owner. Super nice and said to fill out application online and no need to come into the dealership until that paperwork was done.Stated his daughter Ali the finance manager would handle everything. 3:15 pm comes and not a word. Josh sends me a txt asking how my insurance was coming. I stated I already talked to the owner and filled out application for the Ford Lariat.Josh states that some guy is there to test drive the truck and would let me know if he bought it or not.Seriously? I then contact and talk to Ali whom shows care about the issue and wanted to talk to her dad. No phone call for over an hour and a half. Owner calls to apologize that they sold the car out from under me. If there wasnt such a shortage on vehicles Id not have cared and for them to tell me everything would be handled. Obviously I didnt matter .Dont fill out online apps if you want a vehicle from here. I should have not listened to the owner and showed up in person .Id have my new truck, and now not back on the hunt for a new vehicle,nor wrote this review.Probably a blessing in disguise.

Ke
Review №5

Fantastic customer service in the service department! The entire staff is just incredibly friendly, efficient, and helpful! I will come back for all of my future needs!

St
Review №6

There are Ford dealerships more convenient for me but I drive out of my way to have my car serviced here. They take time to explain what needs to be replaced or repaired and when to expect to need to make those replacements or repairs. Theyre honest and never pressure you.

Da
Review №7

Very quick, friendly, & professional experience. Will definitely suggest Inskeep Ford to others for their car shopping.

An
Review №8

Technicians would not update software in the computer system while they had it in for a repair all day and neglected to PUT THE RADIO ANTENNA ON THE TRUCK before they sold it to us! Then they had nothing to say about it to make it right.

Me
Review №9

My 2003 F150 broke down on me during my Thanksgiving trip to Indiana. I couldnt return home with it so I dropped it off and dealt with Rick in Service. Everyone was friendly and helpful. I wasnt price gouged for the service done. Which I thought would cost so much more. Thanks again to all involved.

Bi
Review №10

Beest Ford dealer in state great service department

Ed
Review №11

The service department does quality work! They always get it right the first time so there is no need to worry about returning it for additional repairs. They have my complete trust. If they say something needs repairs they mean it and are not trying to do more than necessary. Inskeep Ford does all of my vehicle maintenance and repairs. Great service writers and technicians!

Ba
Review №12

Very unimpressed with the service department, which is a first for me with Inskeep. My car was finished yesterday and when I picked it up after almost $1,000 in repairs it was still not fully put back together. Parts on the interior were still apart, with wiring exposed, and other parts strewn about my back seat. I had to slap everything back together myself. Then today I go to use my keyless entry pad only to find that the code had been reset. I wasnt given a new code at time of payment and was told I had to come back by the shop after work today to get the code. My family and I have been Ford buyers for as long as I can remember, and have highly recommended Inskeep in the past. Going forward I will be looking for a new Ford dealership that is a little more thorough in their final run throughs before returning the vehicle to the customer.

La
Review №13

Quick and easy oil change.

De
Review №14

Was told our battery needed replaced. Little they knew it was only a few years old. They wanted to make up for giving us a discount that they at first didnt want to honor from what there ad was sharing. Not a honest place to visit.

Ma
Review №15

Had a great time at the National Mustang Day Open Car Show. Everybody was very friendly.

De
Review №16

The service writer (A pleasant young lady) Did a great job, answered questions and took care of things.

De
Review №17

Had to have 2017 Ford Escape towed in. Coolant in Cylinder. Went in next morning after tow n dealt with Audrey in service. What a Sweet Young Lady.Kept me posted on everything. Had to put new engine in. Audrey again I cannot Thank you for everything. You deserve a raise. Your Customer Service is Excellent!!!!

Ti
Review №18

I had the privilege of being introduced and helped with what I would say the best sales consultant that Ive ever run into. His name is Alan King. He made me feel at ease and relaxed and was very informative of my Lincoln MKX that I ended up purchasing on April 24th 2018. If I would ever need another vehicle in the future or even talk to this gentleman by visit I would count it a privilege. So anyone out there that might read this, Alan is the gentleman I would recommend to do business with. I could go on but I think by now Ive given you a good idea who you might have the opportunity like I did but developing a friendship and someone that cares about the right vehicle for you. What a great experience! Your friend, Tim Williams.

Ti
Review №19

AJ and Ally were very nice and helpful. They got us a great deal on a Ford Fusion. They were honest and down-to-earth. I really like my car! They did me very well.

Ja
Review №20

Fast friendly service. Will be going back for all my Ford needs

Ki
Review №21

They were quick wait time was fast1st time going there so lets see. But it was ok

Dw
Review №22

I was on Inskeep web site and saw a 2004 Ford Ranger for sale. I was very interested in it because it had 120,000 miles and had a flare bed. I was communicating through text messages with Greg. He sent me pics of the truck and an inspection sheet. Everything looked great. The front bumper had a little rust but they said they was going to install a new one. Mind you I live 2 hours away. So I took a day off with an appointment to see the truck. We had already agreed on an out the door price if all was good. When I got there and inspected the bed it was rotted out. It was covered up by rhino liner but you couldnt haul anything in it. I asked why they didnt tell me about it before I drove 2 hours and said he didnt know about the bed. I ask if they would replace or lower the price. He said he had to ask his boss. He then came back after a few minutes and said No. I was really upset because taking the day off and the drive and they didnt care at all. They didnt seem too surprised of just finding out about the bed. People like that I cant and wont deal with. I hope this helps. I felt this should be said.

Ja
Review №23

After coming in for a routine oil change, I also informed them of my low back tire. After the process was completed the dealership called me to say my tire had a nail in it and asked if I wanted it fixed for $20. Keep in mind my car was bought new from this dealership and my tires only have 34,000miles on them still within tire warranty. Figuring that it would have been a complimentary service considering.. but it was not so I said no I will take it to Discount Tire that offers this service free.Once I got my car I noticed that the tire pressure was still as low as I brought it to them. I may have not decided to have them fix the flat but they should have at least filled air back in my tires. So much for paying for the 35point inspection done by this dealership. I would say management needs to run a tighter ship letting customers leave without a service they pay for.

Ke
Review №24

Very friendly. Great sales staff and the service department is the best around. Only dealership I will deal with.

Br
Review №25

I went in for a recalled part to be replaced. I arrived just before my appointment time. They took the car right to the back. I went and sat in their nice customer lounge. 45 minutes later they called my name as the car was done. Good service!

Gr
Review №26

In for a full service oil change, friendly service at a reasonable price and a multipoint inspection.

Ji
Review №27

Had oil change battery inspected in and in 30 minutes or less. Great service!

Lo
Review №28

I just took my older Mustang to Inskeep Ford for an oil change and new battery. Everyone in the service department was very nice and the work was completed in a reasonable amount of time.I highly recommend Inskeep Ford for service and for sales. I have nothing but good things to say about them. No complaints at all.

De
Review №29

Always good. Good people

Ro
Review №30

I was traveling down south pulling my trailer and had the truck go into limp mode. Parked for the night dropped the trailer. The service department got me in and out in a matter of an hour or two and I got back on the road. I appreciate the quick, friendly and top notch service. Thank you very much! Keep up the great work!

Mi
Review №31

It was good they were good ppl and friendly

Pa
Review №32

Service department was honest and thorough.

Ni
Review №33

Took a car that I was about to purchase in for a pre-purchase inspection. Was told numerous things were wrong with the car. Most notably though, I was told the left and right inner tie rod ends were bad enough that soon they would separate and id be without steering control. Additionally I was told the rear struts were going out but that there was no real safety threat. Well a few days later after purchase I take it in to Big O to get those inner tie rod ends replaced, and Im told nothing is wrong with the tie rods, however not only were the rear struts failing... the right rear spring was broken (I had noticed a little noise coming from the rear when I would drive the car). I told him to only replace the right rear strut and spring, and that I would do all the others myself in a few months. After getting the car back the noise was completely gone, so its not likely that the spring broke during the few days between inspections. Its likely that it was broken and unnoticed the first time. Also, super weird that he would tell me both front tie rods are failing when they were totally fine. Those are a huge safety concern so I took the car in for a 3rd opinion on the tie rods...nope, nothing wrong. So that cost me an additional $50 for another small inspection just for peace of mind because I was told the tie rods were bad when they werent. Not sure if that was a weird attempt at a money grab, but thats a relatively cheap fix, so Im not sure what led the mechanic to that conclusion. Outer tie rod ends tend to fail first anyway, and there were no obvious signs of that. Anyway...a couple of pretty big strikes there. Depends on the mechanic you get Im sure and I dont remember his name, but I wouldnt trust anything these guys in the service department say without a second opinion. So a pretty pointless waste of money if you ask me. You risk being told information about your vehicle thats just straight up wrong.

Jo
Review №34

Ive come here to get parts for my Mustang. Staff are friendly and very helpful.

Sh
Review №35

It was nice

Pe
Review №36

Bethany was great to work with. Everyone was so down-to-earth, kind, pleasant, helpful & professional. We drove nearly 3 hours for the purchase, & it was worth it. We would definitely recommend Inskeep Ford to anyone considering a purchase. Bethany and the staff were absolutely great! We could not have been treated any better; they are the best!

J
Review №37

If youre in market for a new or used vehicle give Randy Johnson a try. Hell work with you and get you the best deal available. With many choices of vehicles youll find what youre looking for. Several different lenders are available. Take a look at all vehicles and talk to Randy Johnson.

Da
Review №38

Im pleased with the service I received

Ni
Review №39

Inskeep has a great group of people and they have offered me years of reliable service and sales. My purchase of a new 2019 expedition was another great experience.

Al
Review №40

Great staff still has the family first feel

Ki
Review №41

Went to have some work done on our vehicle. These people were very kind, and professional. I will definitely recommend them to my friends and family in the future. They even gave us a free ride home after we dropped off our car to them! Super cool and nice people!

Ja
Review №42

My sales consultant, Alan King was great and made the buying process very efficient and much easier than Ive experienced at other dealerships in the past. The negotiation process was straightforward and I felt like they wanted my business. I also appreciated the finance managers professionalism and efficiency in preparing and processing the necessary paperwork. I would definitely recommend this dealership and staff to my friends, relatives and clients!

Za
Review №43

Inskeep Ford did an excellent job at making sure our experience was the best we have ever had with a dealership. Alan King was personable and extremely helpful. Any questions we had he was able to answer or get an answer promptly. Patrick Dunn made all the financing paperwork easy and quick. Because of the service we received Inskeep will have a customer for life.

J.
Review №44

No high pressure sales! This alone would keep me coming back but there is more! The folks here treat you like family. They will go out of the way to help you. My sales person came in on her day off in order to finalize my purchase. Great team here! You guys keep up the great work!!

Co
Review №45

Excellent service at a fair price. We were traveling through town when the engine light came on. We called a few dealers in the area. When we spoke to Mark he was very helpful made us feel at ease. The did repairs quickly at a fair price and even drove us to our camper and picked us up when the truck was ready

Ch
Review №46

Over priced evan for a Dealer. Why charge the customer for a cabin filter replacement labor when the housing is already exposed from replacement of the blend door?

Er
Review №47

Alan was very helpful in helping us get the truck we were looking for and very knowledgeable about Ford trucks. Alan kept us informed during the process and had the truck ready when he said it would be ready. GREAT SERVICE! I am from the “big city”. I appreciate the small town service and courtesy. Everyone at the dealership treats you like you are their best customer.

Sh
Review №48

My mother bought a new 2017 Ford Escape from this dealership. We dealt with a salesman named Kirby. He was very professional from start to finish and took good care of us. I would recommend him if you decide to stop in there. Great guy!

Ve
Review №49

Fixed my problem after a few days. Called me 15 minutes before they closed on Christmas Eve and said theyd leave my keys in my truck and I could get it any time. Would have liked more notice!

De
Review №50

We were not sure what vehicle we wanted, but had a list of things we required. Allen King was attentive and very thorough regarding the vehicles and the options available. He was a tremendous help as we selected the SUV that fit our familys needs. We are extremely satisfied with our new Ford.

Ri
Review №51

Needed my Ford diesel 250 truck worked on and they were good enough to schedule me in. Super nice and very considerate.

Ra
Review №52

Bethany was absolutely amazing! I had totaled my car a few days prior and I went in thinking there was no way she’d be able to find exactly what I want. Lo and behold there was ONE. She worked hard to get the car from another dealer and had it ready for me in less than 3 days. She offered me a loaner car while I waited for my car to be delivered. Everything was very quick and easy and overall a painless process. Would highly recommend Bethany and Inskeep to anyone!

Br
Review №53

I purchased a truck that Im very satisfied with for a fair price. Customer service was excellent, very friendly and knowledgeable. Bethany made my purchase very easy and enjoyable. I would recommend going to Inskeep Ford first when youre looking for a vehicle.

Er
Review №54

My father recently had a minor accident in a Chevy vehicle. The local Chevy dealer would not do the work. They sent the vehicle to Inskeep to have both the body and mechanical work done. Gary in the body shop was awesome to work with! They were more than happy to do the work on the Chevy. Gary did an awesome job kepping us updated on what was happening. The end result is that my father is going to start bring his Chevy to the Ford dealer to be serviced!

Sv
Review №55

Was recently visiting Indianapolis from Ontario Canada and a check engine light came on in my 2016 Ford F350. Called Inskeep Ford that night and spoke with Erick Faust. Despite being very busy the next day, Erick was able to fit me in to get my truck looked at. Their technician diagnosed the problem, replaced the part and even got it covered under warranty. The rest of the trip went on as planned. Thank you for all your help Erick...it was sincerely appreciated.

Ca
Review №56

Everyone we worked with was fantastic! After driving a new Explorer, we realized it wasnt quite what we were looking for. Within 6 hours they had found the one we wanted, brought it in, had it prepped & paperwork done. Even had it washed while we were wrapping everything up. We purchased a new F350 truck at Inskeep in 2011 with the same buying experience. Excellent service department, too! Will never go anywhere else! This dealership is the best!

JE
Review №57

Brought in my F350 truck for maintenance, mainly a oil change and change the fuel filter. While I was there I decided to test the coolant.While I was inside the waiting room they suggested that I changed my air filter. While I knew that it had been changed 10 months ago I thought, I should do it since we would be on the road for another four months.I didn’t have an issue with the oil change or the fuel filter, but I did have a problem having to pay $20 for coolant check (which normally is for free) and the price of the air filter. The air filter was $22, the price to install it was $80.While we travel throughout the US, this is one dealer we won’t be visiting again.

No
Review №58

I love Inskeep, shortly after I got my Mustang I brought it in for an oil change and left for lunch expecting it to be a long drawn out ordeal like most places (I was used to spending 2 hours at a dealership while they tried to figure out how to replace a plate light) but halfway through my sandwich I got a call saying my car was done, in only about 35 minutes, and it was great work as well. Even more impressive was when I had Inskeep put my Roush exhaust on and they did great work and charged my way lower than anywhere else had quoted me and got it done fast and exactly when they said they would. Not only are all the staff super cool (I spent a good ten minutes chatting with a lady about mustangs at my recent oil change) Jeff Inskeep is also a super cool person who not only is professional at the dealership but outside of it, When he came into the retail store I worked at and I asked if he was in fact the owner of Inskeep, he asked for my name and was extremely polite and it shows that he has set this example/expectation of everyone that works at Inskeep. This business exemplifies what customer service should be and if you have a ford this is the place you should trust.

Ti
Review №59

My husband and I spoke with Alan King last year when we stopped to look at a used car that was on the lot. He was very personable and easy to work with. We decided to keep our car at that time. As our car got another year older and the miles climbed, we started thinking about getting a newer car again. Alan contacted us and asked if we were ready. We were, and 2 days later we have a new car that we love! I am always anxious and stressed about major purchases and buying a new car ranks as major to me. Alan made the process easy and stress-free and I am grateful for that. Mark, the used car manager, got us a great deal on our trade-in too!I have been to other dealerships and have often been treated as if I wasnt worth the time. Unfortunately, that seems to be the trend. That is not the experience I had at Inskeep. I would recommend the dealership and especially Alan to anyone. He really changed my opinion on the car buying experience for the better. You wont be disappointed.

Da
Review №60

Good service

St
Review №61

Great car buying experience very helpful and efficient they actually care about the customer..... If you go to buy a car ask for Bethany shes amazing and very knowledgeable.

mi
Review №62

Owners are very much hands on and greet customers just like an employee. Family atmosphere and excellent service dept. Car buyers are treated right.

we
Review №63

This makes my fifth new car purchase in my life. However, it is the first with Inskeep Ford and by far The Best Experience Ive EVER had! Connie Adney was so patient and helpful. She listened to my needs, wants and worked to show me possibilities without being pushy. She assured me I would be the one to decide... If it was right for me. I actually researched for 11/2 years and she recalled emails from me from that long ago... Sure enough she looked it up and they were there! Amazing since we never even met face to face. I contacted over 7 dealerships over that period and Im happy to say that Inskeep Ford was the best decision Ive ever made to choose to buy my vehicle from!!!

An
Review №64

This is our second vehicle weve purchased from Alan and Inskeep Ford and couldnt be happier. The process was seamless and everyone there was overly accommodating to getting the deal done within our busy schedule. Would highly recommend and will definitely be going back.

Na
Review №65

Ive always had a good experience here. From sales to service no complaints.

Da
Review №66

Alan King made our car buying experience a pleasure. He is a down to earth kind of guy that makes you feel at ease during a normally stressful situation. He answered all of our questions and was very knowledgeable about the car we eventually purchased. This was our second vehicle purchased working with Alan and he has earned our trust.The next time we buy a car Alan is who we want to deal with!!

To
Review №67

I took my car in to have an estimate done because it was making a strange noise, when I went to pick it up the estimate was very high. They said the transmission was needing repair, I didnt believe them seeing how its been doing it for 6 months and stops once it warms up. Then to my surprise they told me that I owed them for doing the estimate. They should have told me before that they were charging me to look at it. Wont be going back to that Dealership. But the guys in their parts dept. are good.

Am
Review №68

Just purchased our third car from Inskeep Ford in Greenfield! Love the small town attention, no pressure buying, and commitment to excellence! We have always dealt with salesman Tim Lee, an honest family man who listens to our wants and needs and works with us to find the RIGHT car every time we shop! We have multiple drivers, like the Ford line of cars, and are very practical buyers. Tim respects all of those things and never pressures us into buying anything just to make a sale. He will never waste our time showing us cars he knows we wont want/need. Transactions and paperwork when buying a car are minimal and explained well. After the purchase, Inskeep ensures top notch customer service and has never let us down!

Kr
Review №69

The people at Inskeep are friendly and make you feel at ease with the purchase of a new vehicle. They found us the best rate and made our payments affordable. I highly recommend doing business with them. You wont be disappointed.

Ma
Review №70

We just bought our second new Ford from Inskeep Ford.The folks there are always friendly and go well above and beyond to take care of customers.Matt Bland and Ali Woerner were perfect hosts and got us taken care of with the kind of friendly professionalism that keeps us coming back!

BI
Review №71

Allen King put us in a 2014 Edge! We are both handicapped and needed a vehicle that was easy to get into and rollator friendly. Allen was courteous,patient,and extremely professional to what we needed.! We recommend Inskeep Ford and especially Allen King!

Ke
Review №72

DO NOT USE INSKEEP FORDS SERVICE DEPT! They misdiagnosed a ticking sound coming from my Ford Expeditions engine. Then 6 days later caused catastrophic damage to the engine. They then wanted to charge me $8000 to repair it! They definitely dismissed my concerns of a ticking sound due to me being a widow woman. They also wanted to charge me $160 for a new battery when just 1 week earlier they told me my battery was fine during the oil change! I had my vehicle towed out of there very quickly because something fishy was going on there! Just terrible to take advantage of a woman who had put her trust in them.

Tu
Review №73

The staff at Inskeep Ford was so helpful, courteous, and welcoming. They knew their products, and they were able to get me the car I wanted for within $5/month of what I wanted to pay. Special thanks to Pat and Mark for their exceptional service.

Ro
Review №74

This place is awesome. I went there thinking I had a transmission problem, the transmission guy got into my vehicle we went for a ride and he determined it was not a transmission rather it was motor mounts. They took my vehicle in gave me a ride home put in motor mounts didnt charge me for an examination fees and I got my vehicle back fast. The service writer was extremely friendly the transmission guy was extremely friendly and the price was right dont go to Capital Ford. They seem like to me theyre overpriced and will rip you off I do not trust them in my opinion

Co
Review №75

Pat Dunn was easy to work with and very courteous. He kept me informed throughout the process, I had him searching several dealers for the exact car we wanted. He walked us through the lease process and I will be leasing from them again in the near future. I also worked with Tom Roudebush and had a similar experience with Tom. Both of them were courteous and professional and not high pressure at all. I appreciated the experience as Ive had several experiences with dealerships in the past that were very frustrating, so much so my wife wont car shop any more.

Bl
Review №76

I traveled from over 2,000 miles away to trade in my F-250 on a new Raptor. All the dealers on the West Coast are marking them up $15-20K, but Inskeep was willing to sell me one of their allocations at MSRP. Not only did I get the exact truck I wanted for $20K less than my local dealer, but they also offered me a very reasonable amount on my trade-in.Now, thats good enough for a 5-star rating, but they went even further and met me at the dealership on Independence Day to accommodate my busy schedule. The entire transaction was smooth and enjoyable! The crew there are very friendly and really made the whole experience wonderful.I just wish they werent so far away!

Je
Review №77

I went into Inskeep thinking I wanted a Ford Fusion and wasnt completely sold but my salesman, Alan King, ended up getting me to test drive a 2015 Ford Escape and I fell in love with it!! I am so happy he had me test drive it because I wasnt even thinking about getting an Escape. He was friendly and showed me all of the features of the Escape and was a huge help in getting me to take that car home! He wasnt pushy and he was willing to work with me in any way possible. I am incredibly happy with all of their staff. They all are friendly and polite, especially being a woman, I find that a lot of times when I go to the dealerships I never get much help or the salesman are rude to me, but not at Inskeep. That was a huge plus. I would definitely recommend Inskeep and their crew to anyone. I also have to say that my mom bought an Edge from Alan a couple years ago and my boyfriend bought a F-150 from Alan and they both were happy with Inskeep as well.

Di
Review №78

We got the car we wanted at close to our price expectations. Alan King and everyone else we worked with made the car-buying experience pretty seamless. Wed recommend that anyone shopping for a new car give Inskeep an opportunity.

Ke
Review №79

Kelly Woods1 review2 months ago-DO NOT USE INSKEEP FORDS SERVICE DEPT! They misdiagnosed a ticking sound coming from my Ford Expeditions engine. Then 6 days later caused catastrophic damage to the engine. They then wanted to charge me $8000 to repair it! They definitely dismissed my concerns of a ticking sound due to me being a widow woman. They also wanted to charge me $160 for a new battery when just 1 week earlier they told me my battery was fine during the oil change! I had my vehicle towed out of there very quickly because something fishy was going on there! Just terrible to take advantage of a woman who had put her trust in them.2Response from the owner2 months agoI am sad to hear you were not happy with your visit to the dealership. You are welcome to contact the Better Business Bureau. We would be happy to have an independent third party review your visit. We are in good standing.In looking at the records of your visit to the dealership it shows your service advisor was Autumn. I am sorry you were not happy with the diagnosis. Our Service Advisors and Technicians are Ford Certified.We can’t always deliver good news when it comes to the repairs of a vehicle sadly. But we always deliver honest results. We value our commitment to Earning the trust and loyalty of our customers every day. Having enjoyed 60 years of serving our community it saddens us when a customer is not satisfied.Please feel free to contact me personally at the dealership and I would be happy to re-review our diagnosis with you in detail.Sincerely, Pat Dunn/General ManagerIN RESPONSE TO PAT DUNN: I have a 2014 Ford Expedition with only 88K miles on it. Needing a new engine should have never happened to this vehicle with a meticulous service record. I never missed any maintenance to my Expedition.You were unwilling to help me at the time, so your words on here are pointless. And I think it is funny that you invite me to report this issue to the Better Business Bureau because I DID DO THAT. The BBB waited about 8 weeks for a response then finally told me that INSKEEP has decided NOT TO RESPOND to my report. I also emailed the owner of Inskeep Ford, Jeff Inskeep and he also ignored my request for help in this situation. I feel your service dept and Inskeep Ford is NOT a place anyone should do business. I will definitely NEVER purchase another expensive FORD like the Expedition. Not worth the money if the engine blows up after 88K miles and Inskeep ignored my concerns of the ticking sound. This situation was totally preventable if you had not dismissed my concerns. In the end it was very costly to me because of Inskeeps negligence.

Ta
Review №80

Great service!

De
Review №81

Bethany was a great pleasure to work with on purchasing my new vehicle. There were no pressure tactics. She made the experience easy and fast.

Ju
Review №82

Wonderful place that is honest and reasonable. Mechanics are informed with knowledge about diesel motors. Highly recommended this Ford Dealership

Ma
Review №83

You will not find a better experience when purchasing a vehicle. This was our second purchase with Inskeep and by far the best experience we have ever had with a car purchase. Pat Dunn, Mark Windler and Kirby Johnson were all great. We felt no pressure to purchase at all. From start to finish the process was easy and they answered every question we had. Visiting Inskeep was the best choice we have ever made.

Ky
Review №84

Tim Lee, my salesman, greeted me and my wife one Saturday morning and immediately helped us with our order. I was worried that since it was an A-Plan order that the service I would get would be that reserved for discount customers. Tim, made the experience very easy to place the order and made it a very enjoyable experience. We were in and out in under 20 minutes. Tim stayed in contact with me via phone and email to keep me apprised of the order. Low and behold, the car arrived much earlier than expected and Tim called to get the paper work going. I arrived earlier than expected, just too excited to pickup the new car I guess, and Tim was ready to take care of me. Tim spent as much time as I needed to train me on syncing my phone to the car and customizing seating and mirror placement. I would definitely recommend Tim to anyone looking for a new Ford.

Br
Review №85

The supposed salesman wouldnt work with me at all. He was very unfriendly and did not apparently want to make a sale. I ended up going to obrien Toyota and got the complete opposite experience, and they got my $35,000 business

To
Review №86

I went in to have the CD player fixed on my Ford Explorer and I started browsing the lot for trucks. I went back into the Service department and told Matt that I think I am going to buy a new truck as well.Matt introduced me to Alan and less than 24 hours later, I drove my new truck off the lot. It was a pleasure working with Alan. The purchase process with Alan was hassle and pressure free. I have recommended both Matt and Alan to my friends if they are in the market for a Ford vehicle or Ford service.And the CD player works in the Explorer again! Which makes my kids happy.

Ge
Review №87

Very courteous and fast service

Th
Review №88

Best people all around wouldnt recommend anyone else

cr
Review №89

Top notch

sh
Review №90

I like this place they are very personable.

Sh
Review №91

So far so good, we will c when we go pick it up and than maybe I can change and make it 5 stars, we will c!

An
Review №92

Alan King took good care of us. No pressure sales and we are happy with our new Fusion. Everyone was helpful and upbeat. Will be back for our next vehicle purchase.

Gr
Review №93

The young lady in the accounting office was very nice and helpful this afternoon...I appreciate her customer service ..

Ka
Review №94

When my 10 year old car broke down in Muncie, I decided it was probably time to get a new one. I stopped by Inskeep to test drive what I thought I might want to buy and met Alan King. He was beyond helpful! He was friendly, answered all of my questions, handled the details with getting my car from Muncie to Greenfield, and found cars that fit the criteria of what I was looking for. Once I chose a car, it took far less time to complete the paperwork than it has ever taken on previous cars Ive purchased. I would highly recommend Alan King for your next vehicle purchase.

Bo
Review №95

I have always had very good service at inskeep. I recommend this dealership and ford products highly.

un
Review №96

The entire staff are very pleasant to work with. The mechanics are more then willing to talk to you about your vehicle if it needs something new/changed and or tell you your vehicle doesnt need something done to it.

Jo
Review №97

Inskeep Ford in Greenfield is where my vehicle was purchased and I have them do ALL the service. They are great people. They are knowledgeable, honest, and I could not ask for more.

jo
Review №98

My recall service was quick and efficient, my truck is shifting very smoothly now thanks

Jo
Review №99

Great experience arrived early and they took our vehicle right in. We were treated very well by all. Overall it was a great experience

Ge
Review №100

Pat Dunn was great to work with. Pat treated me as if hes known me my whole life. I highly recommend Inskeep Ford.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:2651 W Main St, Greenfield, IN 46140, United States
  • Site:http://inskeepford.com/
  • Phone:+1 317-462-1470
Categories
  • Auto body shop
  • Ford dealer
  • Car dealer
  • Car service
  • Used car dealer
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:Closed
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–7PM
  • Saturday:8:30AM–7PM
  • Sunday:8:30AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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