The staff was very accommodating and eager to help without being overwhelming and in your face. The selection is somewhat scarce in store but they have options online, that they can order for you. We got there a just before they closed and the sales person said its not a problem and to take our time. To me that shows his dedication to his job and providing great customer service. I didnt want to hold him up so I told him that well be back the next day.

When I come here to shop I’m so happy and satisfied the service and communication the worker special Aston and Alicia they are the best they help you out and gives you what you need and give you the best price I shop around everywhere but this is the best this is the place just a girl and a qualified quality material

I love this place. I just got accepted for my first apartment and was searching all around for the right furniture. I finally came across Ashley’s when recommended by a friend. Ashton helped me and she was AMAZING! She was quick to say hello and helped me find exactly what I was looking for and the colors. I now have a stylish bed set and oversized chair 🥰 thanks a lot Ashton

Went with my friend he got a real nice 2pcs sectional, for only $300.same one you would pay $1200. At other stores.great prices here,nice people, good quality.

I ordered furniture in August of 2020 and still have not received my sofa this beyond frustrating 🤬

I would never recommend that anyone orders from this store or Ashley in general. They have not informed me about anything regarding my order that was placed over 14 weeks ago. I have had to reach out every time in order to get any information. They stated 8-12 weeks for delivery due to Covid-19 but it has been 14 weeks and they still cannot give me a delivery date. I have ordered furniture from other stores during Covid-19 and they have been able to deliver it within the time frame they stated. They are waiting on HALF of my sectional and cannot give me a date this is beyond ridiculous.

Neat clean organized and the ppl were great. I really enjoyed spending my time there.

They had a good selection of furniture. Its definitely just an outlet, not a full store. But good news is they are priced accordingly. If youre like me and just arent willing to spend a fortune furnishing your home, then this is a good place to shop when looking for a new piece.

The staff is very friendly and the General Manager was absolutely wonderful. They answered all my questions and made me a satisfied customer.

Good customer service, nice furniture, but the 12 week wait was too long of a wait for me.

This store is absolutely fantastic!! It had everything, and Jennifer K was so helpful and knowledgeable. I have already brought my friends and family to her.She makes the whole experience fun. I will definitely be back for all future furniture needs!

Chris and his team at the North Olmsted store were incredibly helpful and attentive when I visited. The furniture was dirt cheap because there was a scratch and a missing part, but I couldnt ask for a better deal. Ill absolutely be coming back soon to check out any new items!!

What a great find! After couch shopping and getting frustrated that we couldn’t find anything in our price range, this place made our day! We found the perfect sofa and love seat right away. The staff members were all upbeat and friendly, and Carson made the process both easy and fun. We just bought a new house, and we plan on being regular customers based on this first experience. Great job and thank you!

This place is great. The manager Nicky s awesome. She really knows customer service. My floor salesman was awesome as well. I think his name was Paul. I highly recommend this place.

Chris was very helpful and attentive! Got us exactly what we needed and had a smile the whole time doing it! Highly recommend this store for its great prices and friendly employees!

If I could leave zero stars I would. We have bought things from here before. Today we walked in no one greeted us. We walked around looked at different bed sets, walked past the desk a few times, looked at couches. We were in there at least 15 minutes. Not one time did anyone come up to us and see if we needed help with anything. Two people sitting at the desk talking about some show. Won’t be back.

I stopped in to look at some furniture..I think I was at the wrong place at the right time. While the store was clean, and I was greeted from a far...I witnessed with my own eyes/ears a worker trying to repair a broken couch frame on the sales floor. When the worker that greeted me sitting at the computer said to the other worker...so there is no way to fix it? He replied no its really broken..I would never buy anything from this place, and I expected more from an Ashley outlet..like items that are discontinued, scratches, or small tears in fabric. Not a $700 bandaid couch..

Excellent customer service. Norell and Carson went above and beyond to help us get what we needed. We will definitely be shopping here again.

Great deals check them out in North Olmsted next to Value City Furniture.

Awesome customer service they went above and beyond I will be returning and let family and friends know where to get a great buy.

Norell peterman and the manager Nicole Wilson are nothing short of blessings I came in looking for a chaise cover and norell peterman searched every source they had using phenomenal customer service skills that you can’t teach and I wanted to see and check out the store I ended up buying a frame a bed and a dresser set at a third of the price I would’ve normally spent somewhere else if you don’t go see them @ BROOKPARK LOCATION you are seriously missing out and selling yourself short and wasting money do yourself a favor go see them that whole staff is legendary

Love it just bought a $1700 7 piece table set for only $ 600 tax include it .. love the costumers sale man are soo nice and helpful

Very competitive price and contemporary designs.

They lied about how long it would take to receive a dresser and night stand. Said 2 weeks, it took 8 weeks. Then, the delivery guys damaged one of our staircase posts. I called everyday to complain and was on hold for over an hour each time, I gave up. Finally got a hold of them and they said they couldnt do anything since its been over 3 days. The dresser also came damaged and its taken over a month to get a replacement top. Now I have to call to get them to install that top which will most likely take weeks. This is the first and last time we will ever go to Ashley Furniture, absolutely ridiculous and terrible experience.

Good luck ever getting orders.

Very helpful and woundrful people and service

Carson was a huge help!! Great selection

Norell