Jorlink continues to go above and beyond with their support to keep our laser up and running. We use our laser in a production environment cutting and engraving wood and acrylic with a lot of repetitive cutting. Sometimes 12 hours day. We rely on uptime of our machine and Jorlink always goes the extra step to make sure we have what we need to keep running in a timely manner. Their support is always there when we need it quick to offer suggestions and out of the box thinking to solve our problems.There may be other lasers out there, but Jorlink has customer service above and beyond anyone else even outside of their industry. We can all learn from Jorlink how customers should be treated.

Jorlink has been instrumental in keeping our engraver running smoothly and has always provided honest service! I appreciate their knowledge and assistance every time we call for help - they always help troubleshoot by finding the least expensive route first! Thanks guys for always taking great care of us!Varsity Sport Shop

Jorlink is really the best, most knowledgeable group of people in the business. Their service is also top notch. Ive been engraving for over 30 years and I know that their care and commitment to excellent service is unmatched.

Their technical support is awesome! Evangeline was super helpful and Mackenzie went above and beyond to solve the problem I was having with my machine - which was self-inflicted. His help saved me a lot of money and I got my machine back up and running the next day. Their spare parts selection seems to be comprehensive and their prices are the lowest Ive found.

Great service, super fast feedback and help with questions. I am very happy to have this contact.

McKenzie Quinos was able to help me repair a Spirit GLS laser that was in disrepair for months. The laser engraver was having new issues every week: sometimes the laser wouldnt fire, other times a weight would be required to sit on the start/button. Mr. Quinos assisted me in not only repairing and replacing the necessary parts, but by providing insight into many of the inner workings of the machine itself.Thanks again.

Mack at Jorlink was extremely helpful on my first free phone consultation. So much so, my Mercury II laser engraver is now working again. I will keep his contact information and will gladly hire him for any future more detailed problems.Mack took a good amount of time with me to troubleshoot my older Mercury I and then Mercury II machines. They are booth working now and I have a much better understanding on how to repair them in the future.

I purchased a GCC MG380 hybrid from Jorlink a couple years ago and I’ve been really satisfied with that purchase. Excellent results in many different materials has been my experience with the laser. Mackenzie is there when I need a hand and hats off to Eric for guiding me with software issues. Looking forward to future business with Jorlink!

I purchased a laser 6 years ago from them.They have been a great help with any issues I have had. Extremely Quick to respond. Mackenzie is Quick to respond and pleasant to work with.Would highly recommend them if looking for a laser or cutter.

Great customer service! Purchased a laser engraver years ago and have been very happy. Visited a few weeks ago for a refresher training. The best time spent, we learned so much. Mackenzie was very helpful, answered all of our questions and gave us great tips to improve profitability

Stellar service. We had a technical snafu with sharp deadline over the holiday break. Our machine was inoperative. I phoned in & received help. Didnt solve the issue, but offered points to investigate. A few hours later I receive a phone call from Mackenzie, on his vacation, on the road. We troubleshot and he gave good direction. During the next few hours, he offered his time and support thru e-mail and more phone calls.Problem solved. Great help. Above and beyond what was expected. Thanks to him, we got our machine up and running and met the deadline...Kudos. A solid, reliable team.

I am a shop teacher at a high school and have to get parts fast and of a high quality. This will be the second time that I have used Jorlink for parts. The first time the ordering process was very easy and the second time was even better. The parts that I have ordered have been a perfect fit. The staff is very courteous and returned my calls promptly. I recommend and will order from Jorlink again.

Thank you to Mack and all the Team at Jorlink for the fast and efficientservice, if it wasnt on the plane that night it was on the next one in the morning.Great service everyone,Peter@ badgemakers.co.nz

Mackenzie has been an amazing help. His extensive knowledge and quick response is greatly appreciated.

Mack was an absolute pleasure to speak to. His knowledge of machinery and supplies was very informative. I order most of my laser supplies through Jorlink and have never been disappointed!

Great customer service! The team there makes you feel like family

Weve been working with Jorlink for years to trouble shoot our laser engraver and they have been fantastic! Traveling to our warehouse to give our machine hands on maintenance and offering us superb phone support when needed. Would highly recommend!

Magenzie at Jorlink is extremely helpful and knowledgeable about any concerns or product inquires i have had. He always has the customers best interest in mind when making recommendations on products or services. I purchased photo engraving software and rather than sell me the top of the line product for the largest sale he redirected me to the product that fit my needs exactly. Great Job and thank you!

I have worked for a company that utilized laser engravers that were purchased from Jay Spencer at Jorlink. Jay helped that company purchase their first and second CO2 laser systems. Jay was their tech support. He also helped in purchasing parts and accessories. He was our go to guy. He has also sold me my first CO2 laser system for my company, along with being my tech support and purchasing parts through him. Jay answers his phone long after regular working hours. He has always given me great advise and has even made the trip from NC to MD to look over my laser system on his way to see relatives further north. Jay is an Asset to Jorlink.

What a great service we always have with Mackenzie at Jorlink!!! Always there to help you out, give advices. I could say theyre a part of our team!!! Big thanks, really. Sébastien Brisson, president of Systana laser engraving in Quebec, Canada.

Could not have been more pleased with the service, information and help with selling the laser that I had. I could not have asked for more! Thank you so much!!

I highly recommend Jorlink if you’re looking to buy or need help with your laser machine! I couldn’t say enough about my great experience with Jorlink and working with technician Mackenzie. His willingness to go above and beyond by responding quickly and after hours pulled me out of the jam I was in when my laser machine stopped working. He got my business up and running within a day after figuring out what was wrong and overnighting parts. He followed up later that evening to make sure everything was still working good. I can’t say enough about how important it is having a good reliable technician. A+++Life long customer!

Andres Mosquera was very understanding after an international shipment did not go as originally planned. He was very considerate in his request to obtain a financial compensation solution and very appreciative when offered a fair option. I had a nice experience in my dealings with Andres and I believe you would too!

For the past 17 years, I have run Fab Lab Boston which serves nearly a thousand youth and adults every year. Jorlink is where we get all our lasercutter filtration supplies because they are the friendliest, most personal and dependable company we have ever used. If you run a fab lab, you should definitely use them! I was impressed because they cared about us so much as customers that when the family visited Boston, they came to our fab lab and we made solar-powered bobbles with their son who is a child with engineering aptitude and aspirations. You dont find companies like that very often these days, so support them!

We had a phone call with Mackenzie and he was very professional and knowledgeable. I would definitely recommend Jorlink to anyone for assistance.

Great Customer Service. The folks at Jorlink went that extra step to make sure I was very happy with my product choice.

BEWARE THIS COMPANY WILL STEAL YOUR MONEY AND SEND YOU JUNK PARTS. JAY WILL HELP UNTIL HIS LIMITED KNOWLEDGE IS CHALLENGED AND THEN STOPS RESPONDING. YOUVE BEEN WARNED.

Ive worked with Mac and Jay for over ten years and bought two lasers from them. I even used our first laser so much we had to put a new tube in it and Jorlink was very helpful with that endeavor. We had some issues with the second laser that we bought and GCC took the laser back and replaced it quickly and easily with Jorlinks help. Every step of the process from buying, troubleshooting, and repair have been smooth and easy.To put customer service in prospective we bought a Fiber Optic Laser from a place in Concord the sells Epilog. We didnt use Jorlink because they didnt see a laser that suited our needs. This was a major mistake because we had SERIOUS issues with the Epilog laser. Not only did we have EVERY major component go wrong in that laser, we had to replace them all ourselves. The X and Y axis motors, three rotary tables, the laser tube itself, the main board and the thing ate belts like an unattended puppy. And when the z axis stopped working we stopped making payments and told them to either replace the whole machine or take it back. We had to fight Epilog tooth and nail the whole time and they even reneged on replacing the machine in the end. Thats poor customer service and needless to say, we wont be dealing with them again.Jorlink, Mac and Jay and everyone else working there, have been nothing but professional, courteous, and amenable. They sell quality products and stand by what they are selling. They have parts and material in stock and are very knowledgeable and helpful.(And no, I am not the Jay that works at Jorlink.)

Mackenzie spent hours with us- working until all our issues were solved. He did an excellent job and was a pleasure to have in our work environment.

Extremely helpful and Jay went out of his way to make sure we were up and running again. Will continue to use Jorlink for all of our engraving needs.

These guys operate a friendly family orientated business. I have equipment repaired by them and they always deliver on time.

Good personal service. They know their products and are available for technical questions.