John was great, bought a battery for my honda civic and he installed very professional and efficient, I recommend to all

Awesome customer service. Quick and convenient.

Very dissatisfied! The customer service there was horrible. When I went in to exchange a battery the man I spoke with could hardly speak English and was very rude. When I thanked him for helping me he was very rude and didnt even acknowledge me and kept walking I think him twice. Im very upset with this store the customer service is horrible.

This by far was the worst experience I have ever had in automotive store. The customer service was horrible! The man I spoke with at the counter was very rude and as I tried to tell him thank you for helping me carry a battery out to the car he wouldnt even acknowledge me. I would not recommend this AutoZone to anyone and I do reviews all the time. I have never had anyone blatantly ignore me when I was trying to be nice!

Had the part i needed. But gave me wrong part the first time

Auto Zome on Expressway in Griffin is the truth!🤣The staff are all on point, knowledgeable, courteous, professional and more importantly to me, Kind.Keep doing what you do!!👌

Had a WOW experience today the manager fix my brake light on my beetle for FREE!!! Thank you.

Very professional and helpful, the young man Cedrik was very nice doing job with my car. I totally recommend this place.

Rude, no knowledge of parts, talking on their phone while dealing with customers, I had find my own part number, never will return here anything.

Very professional and knowledgable employees. They knew exactly what I needed to get my truck fixed.

Quick to help you with everything you need in their store

Called about a part. They said they had the parts and gave me a price. When I got there had only half of what I needed and twice the price. They need better help.

Butch was extremely nice and helpful!

What a joke. Manager outside smoking, talking, hanging out. It looks like a block party. No sense of urgency in the store. Line gets long. No greeting. The parking lot is a total mess. Overgrown bushes, trash everywhere. Disgrace. This place is slum.

Me and my boyfriend had the best experience today at this store! The customer service was great. Essence P. was phenomenal. She greeted us as soon as we walked in the door and helped us with everything we needed. Thank you so much for that.

STAFF STANDING AROUND TALKING AND JOKING WITH ONE REGISTER OPEN TO PULL.PARTS AND RING UP THE 30 PEOPLE IN LINE. YOU CAN CHECK A PRICE ONLINE AND IF ITS AVALIBLE BUT DONT EXPECT IT TO BE THAT PRICE OR AVALIBLE AND ALWAYS MORE EXPENSIVE.

Terrible service gave me the wrong battery then had an attitude when I brought it back I will never shop there again cashier went to speaking Spanish talking about me

I went there twice in one day. Morning shift customer service was great. Afternoon not so much

Excellent service

If I know more about auto parts than the employees at auto zone, then thats a problem!!!!

Everything went fine with my tune up,even returned later and returned used oil....alls good!

It dont get no better than AutoZone for parts in this part of the country

Brand new store, super manager knows her store and will to help. great selection. and well worth the visit

Great place to get your auto parts for all automobiles

Very helpful when other autozones(barnesville) lacked good customer service

Gave me the wrong headlight not once but TWICE

My battery went out and they was so friendly and took rrally good care of me in the pouring rain.. Def will have my business..

They had the parts I needed, in stock, and the staff were knowledgeable and friendly.

Staff standing around talking notice other reviewsI will be contacting corporate

Not crowded

When I went in to AutoZone to get a part because of an error code I am used to getting the wrong part and having to come back to the store so ultimately my problem here was the customer service. In order to avoid getting the wrong part I ask the gentleman to confirm of the two parts he brought up that the part I was purchasing was the correct one. Unenthusiastically he confirmed that this is the part I needed. I drove 30 minutes home and found that the part was not the correct. It was two inches too short and did not even reach my spark plugs. Aggravated now I drove back to the store to exchange the part. I was aggravated but I tried to remain respectful, what made me angry was the clerk (Jeremy). He said that one part was United States and one part was United States Canada and he had no idea that they were different or what the differences were. This gentleman was a manager so whether the deficiency was on the part of the system or on him is irrelevant to me as both scenarios result in me having a poor experience of which he did nothing to alleviate. He exchanged the part but the entire time it felt like he was aggravated with me when I was the one that wasted an hour and $10 of gas on a mistake that I specifically tried to avoid. Long story short I had to visit the store multiple times like I have to almost every time because either their system is not properly informed or they arent. I also received poor customer service (which for me felt like the avoidable part) with a gentleman who seemed upset at me for his mistake despite me trying to prevent him from making it. If I do have to revisit an auto parts store anytime soon it will likely be somewhere else.

Its an auto parts, what can I say

Have to start getting my parts elsewhere due to parts are no good. Purchased tire rodes & ends yesterday & got alignment today, shop asked were the old parts put back on.

I was surprised the store is allowing customers w/o masks into store...I had words with one if your customers that wash jeopardizing other customers as well as your employees, by coughing...The manager eventually told her she had to wait outside & as he was cashing me out, another customer w/o a mask entered store......I work in healthcare & was very disappointed in your store & will not return until after vaccines given.

Yay I got my car fixed by the best workers in griffin

The manager that was on duty was pretty cool. He can definitely hook you up with what you need. He also knows what he is talking about. Posted at 3:30pm Saturday.

They are knowledgeable, and always do their best to find the right parts the first time. As a mechanic, I am very selective of where I spend my money. Nothing angers me more than having to do something twice. You only get one chance to do the job right the first time. So thats why I prefer to shop there.

Horrible customer service

Very good parts

Great Place

Thanks George C. for putting my brake lights in while being in the cold thanks so much❗❗😊

Ive always had a good experience with Auto Zone.

If you do not mind standing there as if you were invisible this is the place to go. Now if you really want parts try somewhere else. I recommend it.

My wife went in to see about getting the battery replaced on an older Mercedes Benz. The so-called battery expert, and the manager, looked at the car and stated: that looks too difficult, we wont touch it. They would rather let her be broke down somewhere than to attempt to put the battery in. If this is the kind of employees AutoZone hires, they need to fire everybody and close the store. I wasnt driving a semi truck across this country so she live her dream of being a housewife, Id do it myself.

No matter when I go there is always only one person working at counter for parts etc with 1-2 outside smoking or on cell phone or sitting but in a car while line is backed up makes no sense

Excellet sevice the staff are very knowlegable and courteus

Spent 15 dollars trying to plug tire employees getting a good laugh haha

The young lady here has poor customer service and acts as if she did not want to answer my questions when I just called and last time I went in she was no help at all and I spoke to the assistant manager and he was able to help with the same thing I ask of her, to charge my battery. Luckily he was there and he provided great customer Service.

The lady that desired on me was extremely knowledgeable and helpful. She was very pleasant. I will be back.

Horrible customer service when Im in need of help, know what i need, and Ill be spending my money somewhere else.Thanks so much guys

The employees are very friendly and helpful they know their vehicles. If they dont know the answer to something they make sure they find the answer that you are looking for and if they dont have the part you need they will order it and if they dont carry it they will find out for you so you can get it elsewhere.

Easy in and easy out. Always have what I need. Plus can order what you need.

I always have great service from Gilbert. He is very professional and knowledgeable

Knowledgeable staff, and they had the parts that were needed.

Great advice here pertaining to your vehicles

Good prices

Always my go to place for parts or tools. Helpful staff, and good advice for this DIY girl.

Theyre part are considerably more than any other parts store. But all in all its not a bad place to order from.

Customer Service was amazing. Thanks Tremaine!!

Gilbert helped greatly needed a bulb and he went to back to find it instead of just letting me leave

They should wait on you own and not answer the phone while theyre waiting on you you know what I mean its not right show the customer respect that you got in the store right now and now they didnt harm or help it takes you long to get in and out of there

One of the few autozones that will send the time with you to get you what you need. Same couple of girls have been working there a while and they are good.

Cole went out of his way to help me. He put a windshield wiper on for me in the rain. Will definitely use them again.

Really good experience. Employees are so helpful.

Every one was helpful. Gina is very knowledgeable. Thanks.

Literally the worst autozone I have ever been to. Ive stood in line waiting here longer than any other place. Never enough employees to handle the amount of customers, phones go unanswered and staff is usually rude. The only time i choose oReilly over autozone. Avoid the poor service here.

Had the fuel filter I needed and the young man was very helpful

Friendly, helpfull staff, awesome experience. I will always go to this AutoZone store for my auto needs!

Nice environment, helped within a timely manner everytime Ive came to store...and they typically have my parts...

Great service! Associates helped me find what I needed in a good timely manner.

Cashier was very pleasant and easy-to-understand helped me with my problem

The actually know what they are doing. And are very helpful

Gilbert was very professional and an excellent help I’ll definitely be back

They were super helpful and knowledge able I get a battery a really good price. Thank you.

It was ok

Great service

1 star because only 1 employee actually works, the rest of them stand around with their thumb up their you know what. Lashunda has great Customer Service and is diligent in finding a solution while the rest of the “employees” talk like trash and stand around doing nothing. Little to no help from any of the “men” on shift tonight. All they wanted to do was stand around and talk. My order sat on a shelf 5 feet away from the counter, while the guys told me it wasn’t there and to call Fedex when THEY WERE THE ONES WHO ORDERED THE ITEM - I had no tracking number to give fedex! Even if I called, what was I supposed to tell them?! I provided a receipt with information that only apparently one person in the store could use to find this mysteriously lost order that arrived YESTERDAY. Lets not forget that I received the same treatment when I called last night 8:30 pm and a guy told me it wasn’t there, I found out when SHE found it that it had been there since 4:00 pm the day before! Thank you Lashunda for taking time off of your lunch break to help me, by the way, until you stepped in I felt like I was surrounded by imbeciles. This place is a JOKE.

I will just leave it at my 4 stars and thats being nice

Good parts great service and prices.

Found exactly what I want and received great customer service.

Great customer service

The female employee on duty,,, OMG VERY BEAUTIFUL,,, WANT 2 TAKE HER OUT ASAP,,, LOL,, However very helpful with what I was looking for even though it was not on the shelf,, btw she was the person that helped me

Great advise on wipers and service.

Fast service girls up front really know their stuff thanks chicks

Friendly people good prices

Treated fairly

Excellent service. Got a new battery and they let me borrow a tool to replace it.

The have good attitude, and you find everything you need here.

Finally got folks behind the counter that knows what they are doing.

Great associates I miss Lee though

This AutoZone have employees that KNOW what they are doing

Love this place for all my auto part needs

Good got my part in 2 days

Gilbert is the man. He helped me get what I needed with fast service.

Usually too busy for good customer service, but they do have a nice rewards system. Spend $20 five times get $20 in store credit.

Waited on the phone for over 20 minutes and they never got back with me. Employees have attitudes unlike anything i have ever seen. Auto zone has lost my business permanently.

If I could give a 0 star i would. This place is a joke. They dont know their ass from a whole in the ground. Not even management knows how to warrant out a part thru their commercial accounts. And Im pretty sure the commercial manager is NOT the only one who can look up an account, but leave it up to the employees Thats what they will tell you. I mean its pretty bad that a customer knows more about their system than they do. Ive worked in a part store before and I know that they can look up accounts regardless of a commercial manager is there or not, its just them being pure lazy! Looks like Auto zone needs to replace some ppl soon or they will lose a lot more business.

Wow what a wonderful service and friendly people.

Friendly staff but extremely busy. Need more than one person helping people out

Thank you for hel me with my light bulb For free. Thank you. Thank you