Joseph is an excellent employee and salesman. If it were up to me he’d be getting a huge raise. He made me feel like I was part of the AT&T family. I bought and set up my new phone in less than 20 minutes because of his expertise and knowledge in the phone industry. Thanks, Joseph! You’re my hero!

Justin was knowledgeable, understanding and was willing to answer all my questions. Definitely recommend him for his performance.My hearty thanks.

Was in your store on Friday 9/24/21 representative Kevin took care of me .He was a complete pleasure to work with . Knew just how to take care of my problem . The Reason for the walk into your store was that I spent 3 hours on the phone with nothing accomplished. He took care of all matters and got me on my way . More workers like Kevin should work with your company

I have no issue with this stores employee on Route 57…Hackettstown, NJ.I usually have Joseph; yesterday i had Jordan and he was equally as professional and knowledgeable as Joseph. The comfort of having an issue and going to bith if them is absolutely good. Good for AT&T! Issue was resolved!

Jordan gave us excellent service. If he is trained and promoted, he will become an important asset to AT&T!

Kay was knowledgeable and well-informed on the plans and devices. She made my purchasing experience less stressful.

I went in for a new phone today and Kay helped me find what I was looking for. She was very knowledgeable about the different features of different devices and was super helpful. Great customer service!

Jordan, our representative, was prompt, efficient and very courteous. We were able to get in and out quickly with two brand new trade-ins. Thanks Jordan!

Professional service, all questions we’re answered and help with our purchase was informative and stress free

One year ago i made a big mistake when I changed my operator to at&t. its just awful. . This store is staffed by a woman who does not help but only gets angry .. Like most stores of this company

Customer service was excellent and quick. I recommend going to this store.

Great and prompt service by Jordan Lange. He was very caring and did an excellent job resolving my issues...thank you Jordan!!

I was in and out with my new phone in less than 10 minutes. Really helpful and friendly.

I got new cell phone plan and Jordan was awesome! He was very friendly and professional and I walked out in less than an hour w a Samsung galaxy note 20 ultra,super happy customer!

Super helpful and informative; a credit to your business.

The worst experience ever!!! bought an 8 line business deal. They promised me sign up credits, and I had to chase them for 7 months and I still never got them. Constantly calling them and being told sorry the sales rep is not available will call you back and no call back . I drove to the store several times so they could not avoid me like they would on the phone. Bob sales rep and jay gitelson district manager were impossible to communicate with after initial sale. My service and credits still unresolved. Avoid this place at all costs, better off visiting a corporate store next time.

I recently switched from Sprint to Altice Mobile. Service was OK with Altice but I wanted to go back to the big cellular companies. After doing some research I determined that AT&T was the best choice so I ported over 5 lines. Jared and his Superisor, Bob, were a great help. They answered all my questions and made sure I had the right Unlimited plan for my needs. I am very satisfied with the service I received and will recommend this store to friends/family. The cell service is great too....Thanks guys👍🏽

Jordan was very helpful, super nice and funny. Made getting a new phone easy.

Jordan answered all our questions with expertise and was extremely friendly and knowledgeable!

Kailyn assisted me with my new iPad and my new iPhone. She was so nice and kind. It made the experience much more pleasant for someone who is not tech savvy like me!

Unimaginably bad experience. Long-time business account holder. I spent an entire day in the store. At the end of the day, I left with an additional line on my account and no phone!!! Yesterday I went to The ATT store In Hackettstown with $1300 to buy a phone to replace a device I haven’t been able to use in the last month. Store manager refused to sell me a phone and made a scene in front of other customers. I went to Verizon wireless and opened a new account immediately. AT&T Hackettstown is bad business.

Excellent service, very knowledgeable! Love this place, I have been a client for the past 7 years!

Kay was terrific. My husband needed to upgrade his phone and she made the perfect recommendation for his needs and his knowledge of cellular devices. She took the time to explain how to use the phone and helped transfer all of his information. She also spent time to set up the device exactly as he wanted the screen to look so that it was similar to his former phone.She patiently answered all of our questions and was wonderful throughout the entire process. You have an excellent employee.Thank you, Kay!!!

Kaylin did an awesome job!!👍

Friendly and knowledgeable. Quick and efficient process. Helped me choose the right phone for me.

We just switched from Verizon to AT&T and Joseph at the Hackettstown store was amazing! Very knowledgeable.

I went in with a question about my S8 and left with an S10 for the cost of the sales tax and a &5 reduction on my AT&T bill. Storefront is open with everything on display. Several chairs and tables for sitting and relaxing. The staff was very helpful (got right to the point because I had a specific question) but was more than happy to let others browse at their leasure.The staff was knowledgeable about the Android system and the S10. Got everything transferred to the new phone within 20 min.I highly recommend this store and the AT&T network. I have been using them since my flip phone days and stayed with them ever since.

I needed to upgrade my iPhone; Jeremy & Jessie made it a very smooth experience. They were a pleasure to converse with, very knowledgeable & answered all questions without pause. Jeremy was very patient & transferred all my info to new iPhone & set everything up for my use as well as explaining how to access everything . Definitely would recommend these associates & this store for all your AT&T needs.

Everyone there was very helpful. I’m so happy with my new phone and contract. Wonderful customer service.

This is NOT a paid referral, just one that recognizes the very best in service.If you want to purchase cell phones and equipment, there is no better place to do it than at 1930 state route 57, Hackettstown, NJ!Mr. K

Very helpful staff. They are very knowledgeable. Always been helpful over the years with my AT&T business account.I do have to mention the strange aroma in the store however. I hope that was a short-term problem.

Very friendly staff. Did not have to wait to get help. Solved the problem we had with voicemail.

The most friendly staff for mobile services in the area! Manager Dave is a wealth of knowledge as well as very professional. As I was in the store I noticed multiple other locals come in and either asking for him or making a point to say hello to him. I was helped multiple times by most of the staff there and each time had excellent service.

Kay was great at helping us switch to att, thanks!

Quick and great service. Recommends phones specifically for your needs not to spend more money

Jordan is great always makes the experience go fast and easy very Knowledgeable about everything and will find out if he doesnt know always go with him gives your great deals when available

This is the best AT&T store I’ve ever used. Polite employees who know what they are doing. Highly recommend.

They were fantastic! The staff was very accommodating and friendly! Highly recommend them.

Corey was our sales rep at the AT&T store in Hackettstown. He was very helpful when upgrading my phone. He explained all of the options I had, and provided one of the best customer experiences I’ve had at AT&T. He was extremely professional, and, was very knowledgeable about the phone I was purchasing. He even recommended some accessories. I highly recommend Corey at this AT&T store, you won’t be disappointed!

Very helpful! joseph made the whole experience easy and understandable! will make sure to come back if i ever need anything again :)

Jordan was very fast and efficient with helping me order the Iphone 11 Pro Max and setting it up through my plan. He’s awesome!! Thanks

Signed up for service bringing my own device that I purchased from Apple and have been using with other providers. Easy process to transfer, and they took the time to deal with me porting my number from another provider who made it difficult. Walked out with a working device and my same number.Update: Was signed up for the wrong account after asking multiple times if this was correct. $10 more for the same thing. The best at&t would do is upgrade me to the current plan which was half the data I signed up for. No longer with at&t.

GIVE THEM THEIR MONEY BACK!How would you like it if that happened to you? Why are you scamming your customers and selling them broken iPhones? How are you going to refuse taking them back? They haven’t had the phone for a week!! You guys are wrong

Great service. Definitely a place where I’ll do business again in the future .

Joseph was polite, knowledgeable and answered all my questions. I had a very pleasant experience. No stress.

You enjoy stealing from ur customers? All of #Dmafans are reporting this store!! Don’t go hereWatch their live story!THIS AT&T STORE SELLS BROKEN AND FAULTY PHONES THEN REFUSE TO EXCHANGE OR RETURN THEM IN THE 14 DAY RETURN PERIOD

Jordan was excellent to deal with when I decided to switch from Verizon. He was super helpful and answered all my questions.

Jordan at the Hackettstown town branch was great. He answered all my questions and did a great job. He was also very professional and personable. Thanks Jordan.

Jordan was so helpful. He was able to get my phone up and working. Thanks

STOP RIPPING OFF YOUR CUSTOMERS. GIVE THEM THEIR $ BACK!Honor ur 14 day return policy#dmafamily

It is always a wonderful experience visiting this location for either servicing of our AT&T phones or buying a new one. The gentlemen there are always very willing to help, very patient with you making your decision on choice of phone and generally everything. Just always a pleasure. So pleasant, calm and helpful.

I am giving 5 stars for Jordan Lange at the AT&T store in Hackettstown! He was quick to greet us. Was knowledgeable in all my questions. Super friendly, patient, and took his time explaining everything. Is a great asset to this company!

Our sales associate Kaitlyn went above and beyond to help answer questions and get our phones protected.

Found out you guys like to scam people. Keep scamming and selling faulty phones you’ll get shut down soon. Karma is realGIVE THOSE PEOPLE THEIR MONEY BACK OR HONOR YOUR 14 DAY RETURN POLICY

Kaylin is always sweet but very focused on the task at hand

Kaylin was great and patient. She is very accommodating. So was Matt.

Matthew was so wonderful kind considerate also thoughtful hes a very hard worker and really deserves a promotion and i know a hard worker when i see it thank you for the chance to say this

Got what I needed quickly and had the screen protector replaced on site.

Fast and efficient service, nice young man helped us very cordial and helpful... five stars

Always helpful. Any problems they take care of. Been going here for over 10 years.

Anna is awesome she knows how to take care of customers!

Very helpful- even 6’ apart!

I came in 5 minutes before they were closing (i apolygized because when the times come im ready to clock out and leave on time) but they kindly helped me set up my new phone line and was very patient. Easiest AT&T ive worked with since ive had a phone.

I moved to a new location and had problems with AT&T signal at my home. Ive spent hours on the phone with customer service trying to resolve this problem - all useless. Then I decided to stop by local AT&T store in Hackettstown, NJ.Ashley Harrison (Retail Sales Consultant) was there to assist. It was 7:30 pm, and store was open until 8. She stayed late until 8:30 pm, communicated all the issues with AT&T technical support, helped escalating my request and issue was resolved the same night. Great employee! Fantastic customer support! Highly recommended. Way to go!

Matthew provided us with excellent customer service.!

Great store great atmosphere. They’re friendly and always know the right things to say to get peak my interest about new promotions.

This location att is privately owned and sells fake iPhone 11’s#dmafamilyfans

Pleasant, sincere and informative. Great service!

Helpfull to a point. But friendly and willing to try.

Best experience I’ve ever had at a phone store. No wait - friendly staff.

SCAM! IF YOU WANT TO KNOW THE TRUTH ABOUT THIS LOCATION FOLLOW MY BLOG. EXPOSED FOR SELLING FAULTY PHONES!WATCH OUT

Always helpful and polite. Great customer service

Very nice people work there

I dont like to go to the at&t in hackettstown, there helpless and dont seem they want to help at all. They just like to do nothing. Also not nice. They also seem a little racist. Just really bad customer service. The at&t in ledgewood is so much better and friendly. They always try to find a way to help.

Store helpful BUT do not go with ATT prepaid...I told them to just keep my first month payment & cancel number after 3 calls & unfruitful trip to store. Not the same GoPhone customer service of years ago- I think they must have sold prepaid division to North Korea or some dark corner of Earth where cellphones are a new concept. Sorry- go with TMob...

It’s easy and fast

This is probably lyrics one of the nicer stores Ive been in. Clean, and updated.

They were great!!! Thanks Matt

I just wanted to share my experience with the AT&T retailer in Mansfield. When my phone was due for an upgrade close to two years ago I purchased a new phone from the current manager of the store. At that time he offered to sell me a 16 gig Ipad mini for $99 as a promotion and longtime customer loyalty. What he did not tell me was that after signing the contract for the new phone and Ipad, I had agreed to create another phone line on a 2 year contract that would cost me $15 a month. Now, Agreed, I should have sat and read the full contract to try to sift out the truth, but I suppose I am still foolish enough to think that we should be honest with one another. I just went back to the store today because my daughter is now old enough to have her own phone and I planned to move the number that is on the useless Ipad mini to an extra iphone we already have. I spoke with the manager, who originally made the deceptive Ipad sale, brought up the fact that he did not tell me about the two year contract, which he did not deny. He just said I signed the contract and should have read the whole thing first. I then asked him to move the existing number over to an Iphone and he said that is illegal. I would have to buy a new phone and start another line. I left the store, called AT&T and had that sevice completed within 1/2 Hour.Im not looking for sympathy, just giving a heads up to others to be sure of what you are getting before you sign anything in that store and most likely you can accomplish the same thing for less money on the AT&T website.

Great customer service, ranging from helping with a bill to redoing a contract entirely

When ever I have a problem with my phone they are great they take care if it fir me.Thank you .

Joe is always so helpful!!! Thank you Joe!!

Staff is nice, but if its busy expect to wait a while

They were amazing

Smooth and great staff

Great customer service

Very helpful and patient

Very helpful and pleasant

Staff is very qualified

Dave is very helpful

Spectacular customer service

Always excellent

Helpful and friendly

Representative was very nice and friendly. She was helpful with all my questions. One of nicest people has helped in a long while. She explained everything thoroughly. Thank you

Very helpful and very nice.