We had an incredible time this afternoon while choosing a mattress. Our salesperson was Nicole, who was extremely knowledgeable and patient. After trying several different mattresses, we finally selected one that was a hybrid, both coil and memory foam. Nicole was very kind, considerate, and accommodating. We are definitely going back for couch and other furniture selections at a later date. Thank you, Nicole!

I took my Uncle Ben in to purchase a mattress from Rooms To Go today and the experience he had was AMAZING. The sales associate, Denise, was top notch and I can’t say enough accolades about her professionalism and knowledge. She made my uncle feel like he was family. I enjoyed the experience tremendously!

Well, the furniture I picked was perfect, the salesman very nice. Unfortunately I never got it. Delivery date was set for two weeks from the day I paid, it was in stock and I understand about scheduling things. On the delivery date, a Friday morning, they called and canceled near the end of the delivery window and rescheduled for the next day. That morning they called and canceled again, trying to schedule for Monday. Under no circumstances are we available on Mondays after 8 am. Apparently they scheduled anyway and we were supposed to be first, the message said 730. At 830 it changed to between 9 and 10 but we couldnt be there. The next available date was 17 days out. As I write this, it is on a truck in the parking lot at the store, where it has been for a week. I wasnt going to chance waiting 29 days for an in stock item to be delivered 2 miles, just for them to cancel again. The store manager said either wait or he will give us our money back. We canceled and got our money back with no issues. Im pretty disappointed as it would have been our first nice living room set in 22 years. I have holes in my boots, holes in my jeans, and holes in my truck... breaking off nearly $4000 on couches was not an easy pill to swallow. With this type of service I feel better sitting on a lawn chair with the money in my pocket.

Ordered a living room set in July, had it delivered in September. The delivery window was accurate, as we received text messages up to the day of delivery between 11A-3p (they showed right before 3p). As they were loading the couch off the truck, they pointed out two large rips on both sides of the dust covers. The feet of the couch were also supposed to be included but never came with the couch.Then, only 1 out of the 2 side tables were able to be assembled. We were told The second one had a “manufacturer defect” and could not be assembled. Had to have customer service set up a date to deliver a new one. We’ll see if it shows up on time.Awful service, this was first time purchasing from RTG, but 0/10 do not recommend.

Got a warranty for the furniture we bought and we needed to report an incident for them to check. They gave us a hard time.. kept us waiting. Said they would check the furniture and set a time but never arrived.. wasted our time waiting and they still have not kept their word! Never buy their warranty coz it’s no good. They will give you the round arounds! Don’t believe sales people! NEVER 👎

My family and I arrived at Rooms to Go for the second time today. During our first visit we didn’t have a pleasant experience with the initial representative, but on our second visit we had the opportunity to meet Nick. Nick was very kind, professional, and informative. His positive attitude truly made the experience for us. I would highly recommend anyone shopping for furniture to visit with Nick at Rooms To Go!

Im not a huge fan of shopping for furniture. No one really likes being hassled and followed around when they just want to look at things. We all know that its just the nature of that beast. However, I would say that my shopping experience at this store was one of the easier and more enjoyable ones. I was of course met at the door by a salesperson, her name was Carmen. She asked me what I was looking for, we had a small back and forth, she showed me about four options, and then left me alone. She just said Yall take a look around by yourselves, and let me know if you need any help. We never felt pressured, we got a better look at everything, and we are probably more apt to going back after shopping at two other places as well.

I bought a king size bed, some parts came in queen size. I tried doing a reselect by going to the store and picking a bed as I was told to do. I called back and they said it was discontinued. After being transferred 8 times and no one knew why I was being sent back to them, I asked for a refund. I was on the phone for 2 hours. I WILL never buy from here again.

Really nice and beautiful place with beautiful, stunning, fun furniture and I love the kids section too. Fun and awesome looking there. Customer service is good too 😀

Let me tell you guys, rooms to go is amazing, their sales reps are absolutely wonderful! Denise is an amazing sales person and human being in general! All the questions we had she answered with such detail and precision that it was amazing! This is literally one of the best sales person Ive ever had the pleasure to work with! Shes so thorough with her explanations and products, she knows everything that anyone would want to know about the products she sales! If you ever need to get an experienced sales rep from this store, ask for her! Because she just doesnt work there, she is there for the customer and sales are second! She will take care of you and make sure you get the best products for your needs! IM TELLING YALL DENIS IS THE BEST SELLS REP IN THIS STORE! SHE STAYED 2 HOURS AFTER HER SHIFT TO TAKE CARE OF MY FAMILY!!!

Need to give a shout out to sales associate Annette. She took the time to help me with a dining room table and chairs. She was professional, friendly and answered all my questions. She went above and beyond when what I had purchased went on sale the following week. She called to let me know that I would be getting a credit on my card for the difference in price. I have found my forever furniture store ❤️ Thank you Annette. You are awesome👍👏

I purchased a bunk bed from here. Paid delivery and set up, it arrived broken, and parts missing. I was told the next day they could come back with what was needed, then told no I’d have to wait a week, then it was a few days for some parts, and a few weeks for a different part of the bed.The parts that did arrive were left in my kids room, that now they cannot utilize, PARTS HAVE FELL ON MY INFANT AND MY 8 YEAR OLD! Not once has anyone said sorry, or we’re doing the best we can. Nothing! I asked for a refund and to come pick these pets up because it has now become a HAZARD! two days later still WAITING! for as expensive as this place is you’d think they’d be more out together. SMH.

DO NOT PURCHASE THE WARRANTY they do not keep their word. We needed to replace screws and they wanted 60.00Then my sons trundle broke they said you purchased warranty for everything but the trundle??? Now common sense says if I purchased it for everything else with multiple bedroom sets why would we exempt just the trundle? They steal you’re money and do not care. Will never shop at this garbage store again.My daughter dresser got dented some from us and they said it’s our fault so they don’t cover it, but it says they do on website and the sales person said they will cover for any mistake on ours or their end.So morale to story not even 1 thing is covered from them and we spent ALOT on furniture and ALOT on warranty alone but nothing covered. This has also been going on since May 2021 it is now end of Sept 2021 and

I truly need to recommend Viviana to everyone. She’s awesome. Received us when we got to the store, great service, patient and super knowledgeable on how to get just what we needed. There where some things that where out of stock and she still helped us get other things that where in our budget and that we liked. If it wasn’t for her service I would’ve gone to another place.

Denise Doyle was my sales representative and she was very knowledgeable about all the furniture and mattresses. She catered to all my specific requests regarding aesthetics abd comfort. By taking her time and getting to know me she was able to furnish my entire house in a short amount of time. I’m very happy with my purchases and the way my house looks and feels. Ask for DENISE when you shop at the Rooms To Go in Harker Heights because you will not only pick beautiful furniture in your budget but you will also gain a friend.

My full order was not delivered. I’m incredibly dissatisfied with this company and do not recommend them to anyone. I ordered a full bedroom set for my son and they did not deliver the dresser. The delivery staff were also not great, they didn’t work with use to solve the issue but simply passed the buck to an automated support line.

Update: 3/21/21: subtracted two stars, and hoping this is the last issue. So on the day we ordered our living room set, we got a certain recliner on impulse which was set to deliver in June, the other furniture next month. Hubs decided he didnt like the chair enough to pay that much for it, so I called two days later to cancel the order, which I was assured at the time we bought the chair wouldnt be a problem if we changed our mind. Whats shadier than a forest in Grimms fairy tales, is that when theyre telling you returns are hassle free, theyre lying to your face by omission. They dont tell you that if you DO change your mind, you will wait no less than seven, and up to 10 business days for a paper check to be mailed from corporate to you. A check, in the year 2021. Even the IRS doesnt send checks anymore.They took the more than $800 cash out of our account before the door closed behind us as we left, but they cant refund it for seven to ten business days, and with a check!? And after reading some of the reviews about refund hassles, now Im worried about THAT actually happening.What Im also stressed about is if well even get our furniture the day she said we would, after reading the horror stories about missed dates and horrible delivery service. Will downgrade stars again if the rest doesnt show when its supposed to.Beth was a fantastic salesperson, very knowledgeable, worked with us to try and find us the best options within our budget.Hope well love our furniture when it comes next month.😬

My wife and I had a great experience at rooms to go with the help of sales associate Denise. She was extremely helpful, pleasant and had excellent customer service! She definitely deserves praise for her work and we will continue to be customers at rooms to go!!

I visited the Rooms to go location in Harker Heights. Im pushing 40 and may be getting a little sentimental, but I never would have thought that shopping at a furniture store could be so fun. Upon entering, youre immediately greeted by a staff member. Rooms to go lives up to its name and can accommodate your home furnishing needs (except for kitchen and dinning room). The picture that I posted was of the fullsized bunk bed/futon combo that I bought for my son. This bed is big and can easily accommodate adults (250+). Robert was my sales representative and he was great to work with. Robert made the entire process seamless (detailed quotes, efficiently processing the paperwork, and keeping me abreast of my furniture delivery status). Robert was able to have my goods delivered 10 days early. All aspects of purchase to delivery was professional, timely, detailed, and accurate. Rooms to go thank you for the wonderful experience.

Salesperson Kim was so helpful and patient with me while I was shopping for a new mattress. I am a very “picky” person and she was able to work with me and show me many options. Rooms To Go Harker Heights is a very clean, well lit, and easily navigated store with many friendly and helpful employees!

I absolutely loved shopping for new furniture at this store. I had to refurnish several rooms in my new home, and from start to finish, Kevin was extremely professional, knowledgeable and very helpful throughout the entire purchase.Kevin continued to keep me updated on my orders after the purchase and maximized all shipping options for me. He also helped with expediting one delivery for us so we could receive our complete bedroom set sooner.Completely satisfied with the entire purchasing experience, and would definitely recommend working with Kevin; he is fantastic!

Kevin made it very easy and convenient shopping here. He did a short sales pitch when we entered but then let us browse at our own pace. He wasn’t pushy and was available when we were ready to make a purchase. Kevin went out of his way to save us money and to apply a store credit. I’ve always had a good experience at Rooms to Go

If you want furniture fast do not choose this place. One of the worst furniture stores I ever shopped at. Nick the sales associate was very nice but the shipping process needs to get fixed. Family emergency came up and I cant put together a whole living room set by myself and they were not willing to waive the installation fee. Ill be going to Ashley furniture were I only had to wait one week for a delivery, also very easy to work with and are very understanding compared to waiting 5 months and not even getting my set, which I canceled and was the biggest waste of my time.

Denise was over the top helpful and friendly. She went above and beyond before and after the sale. She went out of her way everyday checking on availability and ship dates. She was able to get my mothers lift chair shipped months before expected, as well as our other furniture. Highly recommend. Go ask for Denise Doyle!!!

We went to Rooms2go for the memorial weekend sale. We found a sectional in the add we liked. Nick was our sales person and he was very professional and patient. He knew all the answers to our questions. I am very happy with our purchase and excited for it to get delivered.

Denise was extremely helpful and the best EVERRR the most kindhearted and energetic.She helped us out with everything we needed to know and left us happy with our purchase.Very much knowledge did not over sell us anything we didn’t need. Overall best customer service ever

I worked with Kevin on all of my furniture purchases. His customer service is amazing. I walked around the store each time for a while & he wasn’t the least bit bothered: he took his time to show me each piece of furniture: really knew his knowledge when it came to the furniture. Kevin is a good spirit & I will always look for him when coming to rooms to go! Thank you Kevin for such a great experience

My experience at Rooms To Go was amazing! Hector was very helpful and made the process of buying new furniture delightful. He was very knowledgeable of the items on the showroom floor. I definitely recommend working with Hector and I will be back for future purchases.

Elise was such a pleasure to work with!! She is extremely knowledgeable, friendly and efficient. She was eager to help me get the best deal possible and throughly explained my order to me along with the warranty information. I had a great experience, I recommend Elise to anyone shopping at Rooms To Go.

Tajuana is amazing. Not pushy like most sales people. Was very knowledgeable when questions were asked. Very honest. Will recommend her to anyone looking for furniture.

I would love to give five stars but my furniture arrived with one of the peices damaged. Now I have to wait almost a month to get the piece replaced.I am happy to report that the issue with the damaged piece has been resolved. Thanks to me getting an email from RTG letting me know they were replacing the wedge in a more timely manner. Thanks to the delivery guys who were as awesome. Loving my Christmas present from me 😍

I waited about 2 to 1 1/2 weeks for my furniture. When it was delivered, the delivery men were extra nice and apologetic. But I didn’t get ever I patiently waited for. I tried to call rooms to go to see when I’d be able to complete my order and was hung up on three times. This is extremely poor customer service. This may be my last time dealing with them. Depending on how they rectify this situation. If I have to wait another 2 to 3 weeks, they’ll hear about it!! Signed, they got me messed up!

My boyfriend and I went shopping for a living room set yesterday. It was such a pleasant experience from start to finish, and I highly recommended this store. Brianna Walker listened to what we wanted and helped us attain our new living room set. Im excited to see it in our new house!!

Annette was an absolute dream. She helped me decide on a living room set. She wasnt pushy and she really knew her stuff. I couldve talked to her all day. I will be back! FS2002

Elise is an excellent sales person. She was patient, honest, and very helpful- assisting us with a number of options. Elise made our buying experience enjoyable. I will come back to her for my future furniture needs.

My husband and I had a great experience shopping here. As soon as we walked in were helped by Kevin. He listened to our request of wanting a living room set sooner than later. He sat down with us and showed us a few pieces that were available sooner than the 4 to 6 month out date. He then took us around to show us the living room sets that would be available sooner for us. We are thankful for Kevin and his great customer service.

Just be sure when they write you sales receipt they have the right color written down as a side note. They are ne er willing to contact you on there mistakes. We were told what we order was discontinued so they just sent us what they wanted too and never contacted us to see what we wanted to do. Such a hassle because we had already taken our bed down so had no where to sleep but on the floor for a couple of days.

Paul was very attentive of my needs. Gave me good recommendations on rugs. He did a good job!

Highly recommend to go see Hector! He answer every questions we had. Very professional and courteous. He listened and took his time to explain. Cant wait to get our couches! Thanks Hector!

When y’all go to rooms to go you must ask for Kevin! I mean he did an outstanding job with making sure we left happy. He exceeded in every aspect of his job we will most definitely be visiting again!

We came in to the store in question for a bed set, and we left with so much more! Nick was an amazing sales associate that helped us narrow down what it was that we needed and nothing more. He took his time to find prices, sizes and to make sure it was in stock. We will definitely be back and will be asking for Mr. Nick every time!

I love the no interest plan. The furniture is good.

Edit: changed 2 star rating to one because its taken a month to get a refund. Apparently they can take money instantly but a refund has to be mailed to you from Florida...People in the store are awesome,but their delivery process is the worst. In my first delivery after waiting over 2 weeks, they delivered a part that was broken, I had to wait 2 more weeks for them to send me the fix part. When they finally delivered the new part, it was broken and obviously used. After being upgrade to a better more stable part, (because obviously that part is not stable) in which I paid half the price for that part, I had to wait over a week for that to be delivered. When that part finally came in (in good condition) they found more broken parts in the original shipped boxes... I didnt want to wait an extra 2 weeks so I opt for a refund which is going to take.... you guessed it, 2 weeks...If their delivery process was as good as the people who worked in the store, Rooms to go would be second to none. Being furniture with less parts to break is probably the best way to go if your shipping at Rooms To Go.

Nikki was Fantastic she gave me a fantastic experience I will definitely refer my family and friends she gave me n experience unforgettable she is a true Jewel!

Rooms To Go was stocked so low on everything we wanted/needed, and then there was a miscommunication of how the funds on my Rooms To Go credit card could be used; but, Ms. Elise went above and beyond to make sure my fiancé and I were taken care of. She made everything a quick and easy process, while being able to have most of my furniture delivered within 3 weeks. This pandemic really has changed a lot for a lot of businesses, but I’m so thankful the staff at Rooms To Go are still willing to go above and beyond for their customers. Thank you Ms. Elise, and many blessings to the entire Rooms To Go staff!

Hector you were amazing! You went above and beyond for us. I also love that you didn’t pressure us to buy anything and you didn’t try to upsale us. We felt like we could truly trust you and your opinion. Thank you so much for everything!

I Love, love this place, I purchased all of my furniture downstairs from here....I worked with Arlene shes is absolutely amazing before we move next year I will purchases more furniture from here for my next home!! Inexpensive prices for great quality items!! Thank you Arlene and Rooms to go staff!! I cant wait until my table for my dinning sets arrives, itll be here soon!! Also the delivery personnel are amazing and friendly!!

If you are expecting to have furniture in a timely manner, I would not recommend this place. The staff that delivered did not handle with care and the wheels were falling off the cocktail table we had ordered. After we sent the table back, no one contacted us to send a new table even though the staff that delivered said there would be someone to contact us. I went out of my way to call customer service and was told I would be called back. 3x after calling, no one called back. After going back to speak to someone in person, we were told there was nothing they could do and we would have to wait another 1-2weeks until we can set up another delivery time. I expected more communication from this company. Very disappointed and would not recommend getting furniture from this place.

The people in the store have been very helpful, but the delivery process needs to be fixed. We ordered two chairs, two ottomans, and a love seat. It took two months for delivery and they couldnt get it right. One of the ottomans had stains on it, and a chair was missing the legs and had a rip in the bottom. Now it will take almost two more months to send out the replacement furniture. By the time this is over, it will have taken almost five months to get what we paid for and nobody seems to be in a hurry to make things right.

Robert Rodriguez was my sales associate in the kids department in Harker Heights, TX on 1/16/21. Mr. Rodriguez was very professional and knowledgeable with every question I asked him. He assisted me in my purchase of a full size bed, trundle, mattress, bunki board, and 2 nice pillows as well as set up delivery. He helped me pick out which mattress and pillows I thought would work best for me and allowed me to try them out. This young man was a pleasure to do business with and I never felt pressured into anything. Thank you for your great service Mr. Rodriguez, and my daughter is excited to receive her new bed. ☺

Should be rated -5 stars. This place is terrible, they only care about profit and not the customers. Worst customer service I have ever felt with. Waited 4 weeks for my daughters new bedroom set. On delivery day they only thing they delivered was the mattress bed rails and mirror for the dresser. I had to call the customer service center and wait on hold for 2 1/2 hours before anyone could tell my why and where the rest of my furniture was. After weeks of no attempt by the store to make it right or attempt to get my furniture faster, I told them I was returning my furniture and taking my business somewhere else before they finally did something to help. This place is the worst!

Nicole was very very helpful with the selection of the our mattress, she was kind and very helpful with moving around mattresses for us to find the perfect one. She wasnt pushy at all and I appreciate that. Shes a great asset to your store. Thank you again Nicole!

Kevin was absolutely amazing!!! He was extremely friendly and very informative without being overbearing. He let us take our time looking around at everything and was available for any questions and when we finally decided (took us a while as we were shopping with a teenager lol) he was quick and professional with getting everything ordered and taken care of

This place is a scam joint. Check the Better Business Reports. They are know for lying and ripping you off.

Sales floor associate Yvette was very helpful when I went looking for a bedroom set

They have friendly sales people but after the order is made you have to deal with customer service. Your chances are pretty high that something will go wrong. Damaged furniture or missing hardware are typical in our experience.We had missing hardware, their customer service didnt answer after 45 minutes so we went to the store just to be told customer service will call us back. Customer service called at the end of the day just to refer us back to the sales person. They were able to find a solution and we waited on the hardware to arrive in the mail. We then unboxed everything to see if it was something we wanted to assemble ourselves instead of waiting another week for our daughter to have a bed to sleep In, just to find a 2 Chunk missing out of the particle board, 😒 Not the best quality furniture. I than called customer service waited on hold for an hour just for the system to hang up on me. I went to the store and was told customer service would call me back, well they didnt and its Saturday so now I need to wait until Monday for them to schedule an exchange another week out. God willing they dont try and repair it first.Not sure if Ill shop here again and for sure wont recommend them to anyone. Delivery is too expensive for the lack of service and time required. However, pick up cost money as well 🤯 its a lose lose situation.

I worked with Denise Doyle on my purchase. She was very knowledgeable and helped me pick out all the things I would need. She knows her stuff and I would highly recommend asking for her. Thanks for a great experience.

Was amazing experience with the sales representative that helped us in making the bestFinancial and fashionable decision. Would NOT go anywhere else. They respected our personal space gave us time to look and was very helpful! 10/10 recommend!

Kevin was amazing. His enthusiasm and expertise in knowing his customers needs was outstanding. I really appreciate great customer service and, we need more people, like Kevin, giving their best effort.

Went to rooms to go looking for a new living room set. I had a color and set in mind, but didnt know where to startm Kevin Harkness helped me find the perfect set I was looking for! He was extremely helpful and nice. Answered any and all my questions.

Rooms to go is an awesome place. The customer service was phenomenal. I dealt with a sales person named Elise and she is A1. If you’re going to rooms to go, she is who you want to deal with. She explains everything and takes care of her customers.

I would not recommend purchasing anything from Rooms to go. We purchased a couch in 2019.. took them 3 months longer then they originally said to get our couch. Then they showed up with 3 pieces and one of them didn’t belong with our order. We waited another 3 months for the correct piece. Then they didn’t have the cord to operate one of the couches. Took them 2 months to send out a piece. It was the wrong piece. I’ve called email and chatted on their live chat. The guy said he’d send me the correct piece. I waited 2 more months and finally got the cord. Now, in 2020 one of the cords no longer works. I ordered another cord back in November 2020. We received a piece for the couch early January... it was the WRONG CORD AGAIN. some guy named Jamal said he would get it sent out. Here I am in almost April and still no cord. This place is freaking AWFUL

Went looking for a bedroom set with mattress and had the pleasure of working with Hector Toro. He was amazing to work with. He was very patient with our needs and answered every question we had. Never at anytime did we feel pressured to purchase what we didn’t want. If he could be our forever salesman, I’d buy from RoomsToGo with every purchase. Thank you Hector!

I had a great experience shopping for a new couch here. Shout out to awesome salesperson Kevin for helping me with all the questions I had. I’m a very happy customer and will be back for more furniture in the future.

The have you read your credit card and social security information out loud while people (employees and customers) are walking around on their phones. Its ironic how my debit card was alerted for fraud shortly after visiting here. Mind you, I never lost my card. So someone made a copy of it somehow with my information.

Beth was very nice and not over bearing like many sales people are.. Very knowledgeable. Looking forward to recieving our new chairs.

I had a very pleasant experience today at RTG! Was attended by Hector and he was very understanding of my strict specifications on what I was looking for. +10 on service and will be definitely doing more business with them soon.

Thank you Nick for a wonderful experience! He greeted us as soon as we walked in and gave us the freedom to browse without feeling pressured. Once we made our choice he was patient with us throughout the buying experience. Thank you again, we really appreciate it.

Denise was amazing!!!! Very knowledgeable and helpful with all of our questions. She was very patient with us and our two kids to find the perfect couch!!!! If you need furniture you need to come talk to Denise, top notch quality service for your needs.

Okay I was supposed to have got my furniture on the 18th I have part of it Ill be at 8 came in late bye week then it shows up with a headboard totally crushed their supposed to get back with me they dont I have to get ahold of them which is horrible trying to get a hold of them on the phone put on hold in calling today cant get a hold of them I just want my grandsons bed up or youll have a place to sleep they just dont seem to get it I really dont know what each other is doing between the delivery system in the stores it is really horrible. They love to advertise and sell but backing up what they deliver is a total different deal

Good customer serviceSales dont pressure youLook and tell them what you wantManager moves around and is good to customer

My wife and I are really disappointed in the effort of the delivery team and customer service. We ordered 2 mattress, a bed frame and a couch. We was promised that everything would be here on the same day. When that day came we got the bed frame and the couch. We was told we had to wait until NEW YEARS EVE to get the 2 mattress that was on 11/27/2020. So today is new years eve and we was told that we wont be able to get the mattress until later no date, no time, nothing. The mattress was on the truck!!! Its been an hour try to reach rooms to go customer service.

Nick was amazing to work with. He’s knowledgeable with his products and very attentive to what I wanted and needed in my search for the perfect mattress. I love his personality and energy. I will definitely be shopping with Nick again. 🥰

100 % great customer service plus satisfaction with opportunities to create my own mix chair with table look. Viviana is a professional saleswoman that follows the code of ethics to assure a positive wellbeing for a customer such as myself.

Viviana was very helpful. She took time out to show us what was available at the moment. Which lead to me getting the set I wanted. I really appreciate her and nice she was. Very friendly.

BUYER BE WARE. I am getting the run around with getting a sofa replaced that was suppose to be done a long time ago with many excuses by them!Now they want me to send more pictures like its a new claim to get my sofa replaced b/c they said they dont have one like mine in stock anymore. Why would this be a new claim, they are ripping me off!Hours on hold to cust service w/promises of a call back from a Sup. never happened! NEVER WILL I DO BUSINESS W/ THEM AGAIN.

Rooms To Go has some very nice furniture in it. we were greeted at the door but left alone so we can look around on our own. When we had questions the sales associate was there to answer our questions. This store was well organized.

Exceptional service! Sales Associate (Nicholas Ladson) was very knowledgeable, patient and kind. I had a great experience and would recommend the store.

My experience with Rooms To Go was amazing! It was a pleasure working with Denise she was very helpful and I would definitely recommend talking to her if your interested in purchasing furniture. Thank you so much Denise!

David was really helpful. Even tried to help us find what we wanted in stock today.

Ms. Carmen Johnson was extremely helpful and patient with us. She took her time to provide top notch customer service & provide advice when needed. She was not pushy & a good communicator. She took the time to explain & provide options when selecting furniture.

My sale associate was Kevin, he was very patient and helpful. The service while purchasing my sectional was great, now I’m just waiting for my furniture to arrive.

I ordered a couch online in dec because I didnt have time to go into the store. I got half the couch in feb because the other half was damaged. I was told I would get the other half in may because it was on back order. I called in a couple weeks later to check on it and they said they werent sure when I get it so I traded couches. I was at first told it would be in late march then it changed to may. I am still waiting on my couch and paying on it while waiting, on top of that for all this inconvenience I was told I could have 25.00 in store credit after i told the girl i would never shop there again. They will not give me a discount on my couch because i am a first time customer. I would not reccomend this place to anyone unless you dont want to have furniture for 4 months.

First time parents who were doing their shopping for the first time with our newborn baby. We weren’t sure how it would go but Denise was amazing for us. We got everything we wanted and more. Denise was great and patient with us. She had amazing suggestions. We couldn’t have asked for a better furniture shopping experience.

Kevin was such a great help. He had me in and out in just about 25-30 mins. Personality was GREAT and made us feel so welcomed. THANKS KEVIN !

A sales rep meets you at the door. They are quite familiar with the layout and can show you were you can find, pretty much, anything you are looking for. They stay with you and provide you any feedback you might need and arent aggressive about upselling you on furniture

Kevin was amazing! He listened to our needs, wants and monetary constraints. I never felt pressured or hounded. Bought a mattress the same day.

I went to this store needing to fill an entire home with furniture. Nicole and Nick were patient and extremely helpful in helping me choose a bed for my son, a living room set and making recommendations for future purchases. I am sure my son will be in love with his Star Wars bed. Nicole made great mattress suggestions as well. Nick helped me find a living room set that I was satisfied with when departing the store. The store was clean and all associates practiced social distancing. I will definitely be returning to Rooms To Go & Rooms To Go Kids in the future.

We were helped immediately by Kevin when we walked in and then he let us browse on our own before helping us pick out the couch we wanted!

Delay after delay. Excuse after excuse. I would rather sleep on an air mattress..OH WAIT..I DID! Order a bed back in the middle of February for family coming down. The guy said would arrive by March 14th. Got a call two weeks later saying they were out of that bed and I would have to wait longer... customer service instore, online and over the phone were no help at all. Instead of setting a delivery time that would work for me they picked their own date and time. I had to call and have it changed again because I would have been at work when they wanted to bring it. The customer service rep said I could accept the delivery VIA voice over the doorbell and I asked what good was that going to do if someone were to drive up and take it? She told me they couldnt do anything about it if that happend so I had no choice but to move the date and time again. So here we are April 24th, I received a message saying they were going to be here a few hours ago and nothing..I had to call and find out they will now not be here for a few more hours.. You would figure they would have at least given a discount or even a free pillow for the headache and backache theyve caused NEVER AGAIN!!

I purchased new furniture for the first time in my life at rtg in harker heights texas in December 2020. The shopping part was great. My furniture is not so great. I have called to get it repaired. A man came out and looked at it. Said he would have to order parts. I have called rtg and keep getting put on hold or discomnected. I was told my furniture would be replaced but as of this date nothing.

I went to this location to furnish my first apartment. I was completely satisfied. Nick was my sales associate. He was very patient and knowledgeable. I definitely recommend him to help you.

We worked with Kim and she was absolutely amazing! Showed us all the options and answered all the questions we had! Would def recommend!

I found the perfect sofa sleeper love seat for a small room that can accommodate guests for a short period. Carmen Johnson at Rooms to Go were so patient with me as I were trying to decide between two other items. Thank you, Rooms to Go for having such wonderful person on staff.

We visited the store in Harker Heights TX Viviana was amazing and helpful with everything. We purchased the Eric Church highway to home in the grey. Its as durable as it is beautiful. Viviana was knowledgeable and very patient. She wasnt pushy she led us straight to what we wanted and didnt try to upsell us. She worked with us for the best option to fit us. I cant wait to relax on my new couch!... Update: 2/27/2020 The 2nd piece of our set was delivered today and we are in love!!! The delivery guys were not only prompt they were early both times... They were courteous and very fast. But still took the time to set it up right. Also we live in a rural area so you would think we would have problems with delivery or customer service ... Nope not with Rooms to Go. Thank yall for helping us with a great purchase!

Dont waste your time or money in this place, poor customer service, delivery never on time, all the managers points the blame on each other. We cancelled our order..

Perfect customer service!!!! Worked with me to get everything I wanted! Thank you guys and gals so much

Nicole was extremely helpful and really hands off at first which we appreciate. Hopefully she’ll be working the next time we need to make a purchase!

Hector gave me time to look around and answered all my questions rapidly. If you are short on time and need good, fast customer service, ask for Hector.

Rooms To Go has the cutest furniture, very durable and It is very affordable (even though the furniture looks very expensive). I went to the Rooms To Go in Killeen, TX and my sales rep, Shelbi M., was extremely nice and super helpful. Even though she works in the kids department, she proactively helped me pick my bed set and answered all of my question. After my delivery was scheduled, I decided to make a few changes to my order and she made it a lot easier for me! Shelbi helped me through the whole process and she was super kind, patient and helpful. Definitely recommend Rooms To Go! If you stop by, ask for Shelbi, she is awesome!