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Xfinity Store by Comcast
5094 Jonestown Rd, Harrisburg, PA 17112, United States
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Xfinity Store by Comcast
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ja
Review №1

Thanks to Michael, He was my representative. He was very knowledgeable and answered all my questions. I would recommend him to anyone.

Jo
Review №2

Went into the store to setup a mobile plan. Have had home services for years. They helped me with every question I had. Gladly grabbed the phone I requested and set me up at plan in 10 minutes. That simple. I was shocked at how helpful the staff was and didnt hesitate to get me what I wanted. Plus the mobile services are great and have amazing prices that beat other providers. If you want a great cell phone plan. Go to this store.

Ha
Review №3

On Monday (Labor Day) my phone broke that I had with another carrier (Verizon) I decided to get off my parents plan and finally get my phone bill and chose Xfinity Mobile since it was cheap and it used the Verizon towers. The associate that assisted me was name Tamika and she was the definition of how to provide a perfect customer service to a client. She was understanding, she listen to my concerns and answered my questions about the switching over the phone number. I was out of the store with a brand new IPhone in hand about 30mins later. That was enough to write this review but she continued to go above and beyond.Two days later the iPhone that I purchased became defective and there was no way to operate the iPhone anymore. I came back to xfinity mobile unsure what to do, at a complete loss, and ready to be angry. When I arrived Tamika saw me and recognized me and rushed to assist me. She completely understood my frustration and appreciated that I tried to do everything to fix the broken iPhone (looping the apple logo, wouldn’t fully turn on). She then worked tirelessly for almost 2hrs trying to find solutions that made the process easy to switch to a new phone even tho we couldn’t access the old one. She was giving it her all to leave me satisfied and by the end of it, I walked out better then ever and super satisfied with a new phone. She could have said there is nothing we can do for you, but she took the time and worked hard to make it right.Needless to say, this xfinity store needs to give her a raise and I highly recommend everyone ask for Tamika. She will treat you right and she will always have a customer in me!Thank you Tamika.

We
Review №4

I would grade 0 star on 5 if it was possible. I bought 2 phones on September 17th 2021 at this store as the representant advised me that its were on promotion. I paid $96.66 for taxes and fees and left the store . At my big surprise 45 mn to 1hour later the store called me to bring back the phones because its were no longer in promotion. And they were offering me others phones which I didnt like its . So I requested the transaction cancellation and asked for a refund. They told me that the refund will take a month to be fully process! I know one thing that a refund wouldnt take over 10 days in the worse scenario case! Could someone help me! Thank you for your time reading me!

An
Review №5

If i could give them a ZERO star, that would still be too high of a rating. To say that Jarrod is an insensitive and unprofessional manager is an understatement as well. So,I am no longer a Comcast customer! It was great to cut the cable and am now a FIOS customer !

Ad
Review №6

Customer service at this location was great! When I had problems with the equipment, they changed it with no hassle!

Cl
Review №7

The customer service is great but the price are to high. Took back boxes, internet only and thats priced to high, but what can you do.

Ri
Review №8

Customer service was great! Transfer went smoothly.

M.
Review №9

Very poor customer service, not professional in their respond to their customers, not listening to the problems of the service. Manager talking to you while he is leaning his body on desk with no respect at all with out even looking at your account to see the issue of the problem. Overall in customer service business they are minus zeros.

Ka
Review №10

Nice employees. Very attentive.

me
Review №11

We were in and out, which with Covid was a blessing. Gentleman helped us right away and we were completed with our transaction within 5 minutes.

Pe
Review №12

Ive been a Comcast customer for a very long time, and Ive been incredibly lucky to have never had a poor customer service experience with them, whether it be one of their contracted installation technicians, customer support workers on the phone, or staff at the Xfinity Store.Every time Ive needed to visit this particular Xfinity Store, every member of staff Ive interacted with has been courteous, professional, and helpful. Theyve always been quick about conducting whatever business Ive come in for, even when its the sort of thing that you tend to expect a cable company to hassle you over.

Mo
Review №13

Went to buy a new phone for my daughter in-law. Then upgraded my own. Fun! Fun! Fun! Mask wearing a must! Yay!

Ja
Review №14

Helpful staff! Fast service.

Lo
Review №15

We spoke with Josh and he was very helpful and courteous and knowledgeable with all our questions and concerns. We highly recommend him if you stop at the Xfinity store in Harrisburg

Na
Review №16

No live representative all automated what a waste spent half hour on phone still no internet or wifi

Da
Review №17

Good service I recommend it

Ku
Review №18

Really can’t recommend a service that will charge you 10$ a month for a service I no longer use(110$ if I want to cancel). They offered to increase my internet about 3 months ago but I didn’t realize that meant I could no longer cancel at any time. When they upgraded me they never explained it and I never signed any contract. Only saving grace was the very nice customer service rep.

Sh
Review №19

Internet service goes out when the wind blows. Various times of day and night I get no service at all. The app has no number to call support. I would rather talk live with my problem rather than type. When my cell phones are fully paid, I will be canceling

Ke
Review №20

Had not gotten cable bill due to mail delays. Went into store. It was very clean. Hand sanitizer available. The customer service was excellent. The young man was very nice and paid attention to my concerns.

Be
Review №21

Michael waited on us with professionalism and courtesy. Hes the man.

Da
Review №22

The store is really pretty and they are very nice. Ive only had to go here to return equipment but it was quick and easy!

Da
Review №23

We have went in here 3 times so far. They help us every time we need something. When we had problems with the previous mobile carrier, they answered all of our questions and went out of their way to make sure that they could do everything that they could. When we got a new phone, it was set up in less than 10 minutes.

Al
Review №24

Not good they only give new customers great deals no tv for me

Ch
Review №25

Good customer service. Friendly and quick

Yo
Review №26

I am extremely upset. I went there to pick up the internet box for my mother and I was told that she had to be there to pick it up. I said to the gentleman behind the counter that my mother and I called in on Wednesday, March 17th & my mother gave permission to make the order for her and to also pick it up for her today, March 18th. The customer service lady that we both spoke with stated that she would be putting it in the notes so when I go to pick it up I wouldnt have a issue. To make a long story short I was given the cable box and the gentleman behind the counter did not even offer me a bag to carry the box in. Mind you the customer received a bag and he even said to the customer thanks for coming. Me, all I got was the box and I looked at him because I was waiting for the bag to put the box in. Well, I had to ask for the bag. I guess he was expecting me to just carry the freakin box under my damn arm!!!!

He
Review №27

Very friendly people treat you with respect

Ro
Review №28

Today I cancel my tv cable. I return my rented equipment which included 1 HD box, 2 additional boxes, 2 remote controls and 1 modem/router. I paid $198.00 a month for HD cable tv, internet and phone land line. After canceling HD cable tv and returning all that rented equipment my bill only dropped $50.00. That means I was only paying $50.00 a month to watch tv and $150.00 a month for the internet and phone land line. How many of you out there believe your only paying $50.00 for your cable tv and your equipment a month. Talk about a comcast rip off. Im currently looking for another internet provider. They have so many packages and prices to confuse customers about pricing. Dont go to comcast. They do more to give better pricing to new customers than to customers theyve had for years. Ive been with them for 48 years. If your going to connect to comcast for the first time theyll give you a great deal after that theyll screw you. Do you wonder why comcast never replies to any of these reviews. Its because they dont have a good answer as to why they treat their customer like this. No reply from them means they cant come up with a good answer.

Au
Review №29

Mike Summerford was the best customer service rep

Ke
Review №30

Bad customer service. No one can tell you anything. Blow you off when you try to explain the issue. Always asking you to try to fix problems yourself before sending technical support

Ce
Review №31

Kiosk payment went well. However, No Xfinity personnel/employee Greets or acknowledges Customer (s) or asks if You need assistance, No Eye contact, etc.

An
Review №32

On the phone, way too many prompts just to get a H U M A N ( in my best trakky voice). BUT in the Store, amazing service.

Do
Review №33

Some of the WORST costumer services I’ve ever experienced!! Second time coming in and both times the employees were very dismissive, went around my question. Seems like they just want you in and out.

Ar
Review №34

Absolutely the WORST customer service in the world. They have NO clue what they are doing and will transfer from one department to another and from one state to a different country that you cant understand what they are saying. If you need service it will take forever. But when u cancel service, they send a tech to your pole within an hour. If you have a choice for internet DO NOT USE COMCAST/XFINITY

P
Review №35

Disconnected service due to moving. They made it easy to drop off equipment outside of store, and provided receipt for all devices and disconnect order. I was pleased with how quick and efficient it was.

Sa
Review №36

Manager who referred to me as Miss Sally was so helpful and super nice!

Ni
Review №37

If you have an appointment you can expect to wait. Walk-ins were taken care of even though I was there before them.

Sh
Review №38

Salespeople were supreme! Very satisfied with their customer service.

Cr
Review №39

Great customer service! Handsome employee lol

Ni
Review №40

We came 2 days ago with some pretty complicated problems, none of which were solved, it seemed like the employee that helped us just wanted a commission. However, we went in today to get these problems resolved, and an employee named Steve helped us. This guy was amazing! Fixed our problem in about 30 minutes, compared to the 3 hours we wasted 2 days ago. He fixed our issue with no problem whatsoever, and saved us from wasting more money/time. Thank you! Give this man a raise! When we come back we will be asking for him by name.

As
Review №41

Exceptional customer service, very clean location. Mike was very helpful

Ja
Review №42

Really enjoyed prior visits, stood 3rd in line to go inside the store for over half an hour without moving. Just wanted to look at phone options with my daughter.

Ja
Review №43

I stopped by to get a new power cord for my cellphone which I purchased here and was met at the door by a couple employees..They advised me to go to 5 Below across the parking lot where I could get one cheaper..I did t want a universal cord.I was willing to pay more but they told me they dont sell those cords for my type phone !!! Really ?? I bought my phone from there.. Very disappointed !

Pa
Review №44

Very friendly helpful staff well equipped

Ro
Review №45

Extremely helpful and patient

CO
Review №46

They didnt fix my problem with my phone. So I have to make another trip.

Am
Review №47

Cant ever get through to anyone real

Vi
Review №48

The most horrible experiences ever have been dealing with them over the past few days. 4 hours of my life wasted and still no resolution with my phone.

Th
Review №49

Thank you for discriminating against people with medical issues that can not wear mask. When my contract is up We are done. I also contacted the news and told them about the issue. You might as well have had clansman standing outside the door saying no blacks allowed. instead you target people who have medical problems. I have COPD from being a fire fighter for 20 years. Thanks so much the unequal treatment.

Am
Review №50

Very good customer service.

th
Review №51

Customer service is a jokeNew account people who lived in the house before me had a outstanding bill I have to pay someone elses bill before service is connected

Sa
Review №52

I stopped in around 12pm On my lunch break just to drop off equipment stood at the door for 10 minutes and no staff members addressed me so i left. Came back later got a nice gentleman by the name of Chris he greeted me in 5 seconds and took my equipment back had me sign off in 30 seconds. Nice store

Ca
Review №53

Good customer service

Te
Review №54

Very helpful associates

Jo
Review №55

We now have the best and most reliable internet service we could ask for. Faster and stronger signal than ever.

Ri
Review №56

This is a review of the mobile. Just switched to the plan last week. The jury still out on the plan but it seems simple and straightforward. I do have some issues with Comcast’s set up. There is no way to call a retail store. They apparently don’t have a phone. Really?? There is no way to tell what device they have in stock until you show up. They told me once I buy a phone in store I couldn’t exchange it and order one online or from the main Comcast 800 number. That wasn’t true as I just called and ordered a Phone to exchange via mail. They told me a few other things in store which were completely different from what people told me when I called the 800 number. Also the $200 gift card they’re offering will take about 5 to 6 months. One last thing - they don’t support the Apple Watch which hopefully they will soon.

do
Review №57

Efficient, much better than dealing with waiting for a shipment or dealing with the shipping fees.

Ed
Review №58

They tried to get you on installation wend you dont even need it

D
Review №59

I give this store a 4 star rating, the staff there is always friendly when I go there. Not Chick-fil-A friendly thats just a whole other level of service in it self but they (xfinity store) are close.

Tr
Review №60

The secretary was great and kind also helpful

Te
Review №61

I love the layout of this store. It is very comfortable to just hang out sitting on beautiful benches until you are waited on, which is usually not long. Staff are very professional and helpful. Such a big difference from standing in line like before.

Ca
Review №62

They are very helpful, couldnt ask for better customer service

Ro
Review №63

Very poor organization to serve customers. 1 hour waiting, I preferred to leave the place.

cr
Review №64

Only one person working with over 15 customers waiting .. Still waiting been 30 minutes already .. This location is run by a clown who cares nothing of customer service

Na
Review №65

Always a pleasure

Li
Review №66

The woman who helped my husband with a new phone was no help at all!will not go back again!

Je
Review №67

Great customer service

Ja
Review №68

Very alsome and cool looking store. Very clean.

Da
Review №69

Very helpful and my problem was solved before I got home.

R
Review №70

Ive been an Xfinity customer off and on for many years with my latest being for 2 years. During the last couple of years Ive had some rather bad experiences coming to this store. Today is going to go a long way in redeeming some of the issues Ive had with Xfinity in the past.Today I had the pleasure meeting with Lawson. He took the time to listen to my issues, took the time to resolve my problems and do so in an incredibly professional manner.Having worked in the sales and customer service industry for a long time I know I have very high standards for communication and customer interaction. Lawson far exceeded these expectations.Thank you Lawson for your dedication to your customers. Your honesty shines through.

Ri
Review №71

If you want Comcast to 100% say they got their equipment back its best to take it there. Had problems with shipping before but never when returning to the store.

St
Review №72

This rating is for the store not the Comcast service I receive at my house(cuz that would be 3 stars😂)Ive been there twice in the last 24hrs...yhe manager is who I dealt with for exchanging faulty equipment....the guy gave me a professional and honest service and apology for equipment that comcast fails to recognize as junk....never a complaint with these guys

Ni
Review №73

Service was surprisingly fast and the process simple...would have been nice if they has told me the other boxes on my account werent compatible with the one they gave me. That would have negated a second visit. Then the box I received on my second visit didnt work so that led to a third visit.

Su
Review №74

Phone though vBad phone serviceoice is the worst ever!!!!!!!!!

Na
Review №75

Horrible service. I got 3 cable boxes this weekend from this store, every single one did not work, had a field tech come out to my house and he swapped the box out with a box that he had in his work van, and works just fine! Customer service claims they have no contact with the store so be careful getting anything from this store

Aa
Review №76

I been here twice. First time about a year ago to purchase my wife a phone. Great experience. Barely a wait, super friendly. The second time was just a few days ago due to a faulty Iphone. Jared, the gentleman that helped me was awesome! He explained all of my options in details and what I could do to get up and running again. I couldnt have asked for a better customer service experience. Thank you!

Ma
Review №77

STAY AWAY FROM THIS STORE!!!! I HAD TO RETURN MY CABLE BOXES WENT IN THE STORE LEFT MY DAUGHTERS LOCKED IN THE CAR WITH THE AC RUNNING SINCE IT WAS SOOO HOT, PLUS IT USUALLY TAKES SECONDS TO RETURN A BOX. THE FIRST STAFF I SAW COMPLETELY DISREGARD THE FACT I WAS FIRST IN THE STORE. IT TOOK HER FOREVER TO RETURN A BOX 🤯 DEFINITELY NEED PROFESSIONAL WORKERS.

Ja
Review №78

Super bad service

Te
Review №79

The manager there is awesome. I do not know his name. He is medium height blond hair and blue eyes. He is most helpful and goes the extra distance to assist you.Thank you sir.

Al
Review №80

Quick and easy to drop off equipment after I cancelled to move south

Sa
Review №81

I have service from Comcast to my businessFor 5 months I called over 30 times some of the calls took over two hours of agents transferring me to supervisors all of this because I need proof of them that they say they service the land lines I pay them for for some paper work for my business to the stateI pay them over 160 a month and they don’t have nor can give me and document that prove that I’m official document for security purposes!I explained m loosing a lot of money because I can’t conduct business because of this paper and then they keep me on the phone for hours when I try to terminate the contract then the machine say sorry we are closed !And then they wanna charge me the time left in the contract even if I don’t use it ! Or terminate it,Worst experience I have ever had in my lifeWaste of time, loss of business, stupidity, and frustration

Sh
Review №82

They have really changed. My payment was late. I paid it on a Saturday, they turned it off on Monday and charged me double for disconnecting and reactivation fees. My budget cant afford it so.......so long Xfinity. I cant struggle no more.

D
Review №83

Jared was very helpful. Quick and easy!

Se
Review №84

Some the prices are a bit high

Da
Review №85

Walked in asked for a remote replacement had a trump hat on and was asked to step outside. I watched the guys eyes go from my face to my hat then he asked me to step outside. What else should I think especially with the current times. Very saddened by this.

Ke
Review №86

My remote stopped working and they replaced it no questions asked.

Da
Review №87

I experienced while waiting my turn an employee who was extremely rude towards a husband and wife couple, who were deaf and could not speak. You could tell by the expressions in his face, both during and afterwards, that he was not enjoying his time with them. All people should learn to have more respect for others, especially for those who have special needs. I would highly suggest learning how to be much kinder towards others, and be more respectful to all people in societee. Have a very blessed day....

Da
Review №88

If youre a customer of Xfinity this is an out of the way store where they display all of their newest technology period! If you dont have a smart phone or computer to pay your bill and havent set up auto pay this is the only place you can go to pay your bill and avoid their high late fee! Im fortunate and have both but when Ive been there I see all of the unfortunate people that dont have the means to have either of these things rushing in to use the machine to pay their bill and avoid the high late fee charge! Im not a radical but this store definitely shows the difference between the upper and lower classes, just my observation and opinion!

Li
Review №89

In and out. Ty much 😉

Ke
Review №90

This was a very nice store that had all of your services that are available in one place. The staff was friendly and knowledgeable of all the services. I do recommend setting an appointment because this location can get very busy.

Al
Review №91

I was just dropping off some equipment, so I was in and out quickly, which I liked. The store was gorgeous and state of the art. For what I pay every month, itd be nice if they invested that money in infrastructure that didnt cut out once a month. But hey, this is Comcast were talking about.

Gl
Review №92

Great customer service

Co
Review №93

Very qik to help change over to new cable and phone..thought we would be there a long time ..but were out in 20min

AN
Review №94

HELLO. COMCAST. MY. NAME IS ANNA. MAE. KREINER. I. THANK. YO . WHEN. I. TALK TO DAY. AT. SOMEBODY. I CANT SAID. BUT. I WAS MAD. AND. HE. MADE. ME. HAPPY. THANK YOU HONEYI. Dont. Have. A. Car. I. Dont. Have. A. Car

je
Review №95

Terrible experience! Bought a brand new phone that is worthless, the Samsung s20! Phone overheats and gets stuck, and they will not exchange the phone!!! Im over the 14 days cutoff by 3 days

Ke
Review №96

Went down to do 2 things. Swap out a controller and see if they could save me money on my Verizon bill since they now have BYOD on Android devices. Took 5 seconds to to get a new remote. 40 min to swap out 3 phone and save me 1/2 off my Verizon Bill. Nittany was our man. Quick, fast, and polite. Knew exactly what he was doing. Would recommend him to anyone who needs to save some money. Hes cute too! 😉

IP
Review №97

These guys and girls really try hard to treat you the customer very good. We switched our phone service to Comcast, and posed a few problems from unmatched phones, to Att not releasing our phone numbers. This place had the phones in stock we wanted and tried forever to get us connected. Always have equipment we require, and always have enough staff, although they are usually busy. Glad they are there!

te
Review №98

I am glad open decided just get internet this box stuff for the birds

Ro
Review №99

As usual it was get in and get out, technology has been the driving force in this location. Payment kiosk is all you need

Ka
Review №100

Very helpful, I love my service. At times, the wait can be painfully long depending upon what you are doing but its the network not the store.

Information
9 Photos
100 Comments
3.4 Rating
  • Address:5094 Jonestown Rd, Harrisburg, PA 17112, United States
  • Site:https://xfinity.com/local/pa/harrisburg/5094-jonestown-road.html?CMP=ORG:OTH:BAU:ALL:COM:GEN:INT5446cc3b393b1
  • Phone:+1 800-266-2278
Categories
  • Internet service provider
  • Burglar alarm store
  • Business to business service
  • Cable company
  • Cell phone store
  • Security system supplier
  • Telephone company
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:12–5PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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