First let me say that I have been a patient of Schein Ernst Mishra Eye for over 10 years. I absolutely love Dr. Miller. Today I had a problem with the optical center that has left me contemplating switching eye doctors all together.I called in two days ago because I broke my eye glasses and needed to get them replaced. The person I spoke to assured me that everything was covered by my insurance. Today when I walked in, I was greeted by Darren Fallon, who immediately tried to upsell me on things I didn’t want. I had to ask four times where the frames were that would be covered by my insurance. He kept trying to sell me frames. As I was walking out the door, he finally showed me the over 50 options that were available to me. After all of this, he still tried to charge me $30 for the free lenses. When I reminded him that I only wear my glasses a couple minutes a day he still persisted that I needed this scratch resistance that we never discussed on my glasses. I told him again that I was leaving so he suddenly figured out how to waive the fee. I’ve been in sales for over 25 years and have never met a sales person as crooked as Darren Fallon!

We bought the frame from this place just a little over 1 year, it broke from the hinge in 13 months. They wont cover the repair or replace. If youre spending money at this place, please dont expect good quality of frames. We spend almost 250 for the frame that could not even last 13 months.