This customer service is literally one of the best !! You have to respect and appreciate a company where the owners themselves are communicating with you. Theyre very knowledgeable so, I can say they dont just sell you lights, they also educate you and help you make the right decision when investing, all based on your profession. I went from being interested in Astera Ax1, to walking out with the Titans because of the overall visual benefits over the previous models. I will be back for future purchases .

By far the best place to go for Pro Audio and lighting. I have been coming here for over 20 years. I have since moved, but I still drive out of my way to come here when I need something. Good and knowledgeable staff that wont steer you in the wrong direction.

After having many issues with my Astera lights they have gone above and beyond to help me get the issues fixed and went out of their way to help me meet deadlines for projects. This is by far the best online experience I have ever had!

I hadnt heard of Farralane so I was a little hesitant to make a BIG purchase from them (4 Astera AX1 kits, around 17K), despite the fact that they had the best prices online. But I really needed to spend as little as possible in this case, so I gave them a chance, and now Ill be a customer for life. The order arrived on time, as promised, but out of the 32 lights I ordered, there were a couple that had defects (due to the manufacturer, not Farralane). I emailed Farralanes customer service and Joe responded within 15 minutes. He got in touch with the manufacturer they ordered the lights from and had new ones being rushed to me by the end of the day. He sent me a prepaid UPS label to stick on the defective lights to send back. It literally could not have been easier. Great company, great gear, best prices online, killer customer service. I never write reviews but figured more people should know that this place is the real deal.

Farralane was great to work with from planning and ordering everything I needed for my DMX color changing lighting to the installation and set up. I would definitely recommend working with Sean and all the guys at Farralane.

Great people, great service..totally commited to products they sell and the people they serve. Customer service excellent and prices are really good. Most importantly, its not some sales guy trying to sell you something, but people who really care about what your needs are and how to acheive your goals withing budget. My GO TO place for everything audio visual!

I would give them 6 stars if I could! From their customer service to their sense of urgency, Farralane lighting is such a pleasure to work with!

Two weeks to a simple package out the door, several phone calls to get a tracking number...

Excellent customer service. They have been buying from them for about two years and they are always quick to answer questions, give advice, and find out information if they dont know it.