Waiting online for my mother to get a box, since Optimum has now scramble even the basic channels. 23 people ahead of me, its at least an hour wait. I wonder if I can charge them for my time. UPDATE: Well it took 1-1/2 hours to finally get in the door and only two customer service agents were working. Sounds like management need to help out at Customer Service when they are short on staff and do not have any other stores open. I missed 1-1/2 hours of pay today. : (

Horrible, horrible, horrible service. Did I say horrible? Took FOREVER to speak with a real person. I was on the phone trying to cancel my service since I was switching to Verizon. I was trying from 9:30 to 1:30 trying to cancel. Did I say horrible service and it was difficult to get a live person, I even stayed on hold for 45 minutes and gave up. I finally spoke to a live person and she spent the longest time trying to convince me to stay. I would have hung up but didn’t want to take my chance of getting another person. She also quoted me a price that was $199. She continued to ask why I wanted to cancel and then questioned me again when I gave an answer. Okay this is long but I’m so aggravated. You are right about prices going up and no notice that it would go up. Two days later I finally talked with someone else and he continued to question why I was leaving until I asked if “our conversation was being recorded “. He then stopped asking questions and finally canceled my service. By the way he said if I stayed I would only be charged $222, totally different from the previous person. 🤦‍♀️Last thing for Optimum——-don’t bother answering this with your patented reply. I’m saying it’s so hard to speak with a real person and you then you are asking me to email you. You should be embarrassed. You have so missed the point.

The actual Optimum Center itself was nice - clean, distanced, cool look inside with display tables with lights lining the tables. The staff were friendly and helpful. We returned our modem and router because we bought our own (the ones provided by Optimum are garbage) and the process was smooth.Optimum as a provider - I could go on and on about the complaints. Most recently, I made the decision to leave Optimum because our service has been inconsistent for 3 years, and our price continues to go up. They always refuse to give us the new deals because were existing customers.This last time, they convinced us to stay by offering us a better speed for a decreased price, promised us it would go through immediately, and even gave us the OK to buy our own modem and helped us choose one.Low and behold - our price did not go down and our service did not improve. We ran speed tests every day. After multiple phone calls and about 4 hours collectively on the phone with staff, they told us we were ineligible for the promotion that we had been promised, and also could not get our own modem, which we had been promised we could.We FINALLY have the speed we were promised, weeks later, but our bill STILL has not gone down.It is absolutely ridiculous that Optimum is basically a monopoly on Long Island because there are no other options and their customer service and treatment of customers is absolutely absurd. They are sneaky with their rules (Our promotion only lasts 90 days).We will certainly be leaving Optimum for FIOS as soon as possible.

They make it easy for people to drop off check at door. Dont even have to enter. Service still pricey but not alot of options

TLDR - dont bother calling in, just go to the company directly...As a company, their customer service could really use an overhaul, particularly the help line. Waited for over an hour on hold and never got assistance, in fact I had enough time on hold to drive to one of their physical locations and had the whole issue delt with while still waiting on hold for an assistant. I can only imagine what the brick and mortar tellers/service technicians have to put up with in complaints. In contrast to the automated systems, the live attendants were helpful... More should be hired to replace the broken automated call service.

The staff that works there is very helpful and nice. Just get there early because if not you will be waiting for a while.

Safety is a priority ✔Cleanliness ✔Courteous and professionalism ✔Expeditiously adequate ✔

Alices home fiber optic internet is really good. Their TV service based on wifi internet has lots of problems. I frequently have to restart the set top boxes. It is nice to ditch the coax cables. But they havent perfected their system yet.

Worst company and they rob people. They take advantage whenever they have an opportunity and twist it back on the customer! Hours upon hours on the phone with you guys and always back at square one. Months to resolve issues, cutting corners, then when fixed properly they go ahead and charge for nothing at all you had any part in. Supposed to credit as well for weeks of no service, but they charged, supposed to come off, and charge line replacement fee for the 10th tech they had to send out who yes fixed the final piece but why was I charged? call every couple months then was told its to late now? What? Company deserves to crumble. Try not to choke on your dinner whoever is in charge, because someone might just leave you to choke! Squeeze every penny you can, while you can I guess while giving lousy service, because as soon as other options arise youll need it!

We are not so happy with Optimum because they have gotten so very expensive with the rates that now charge each one of us and they do not to seem to be very worried about this happening ever again to. That is why we both are considering leaving them for some different why we are considering to receive TV for hopping either they learn from the terrible things that we have had to endure.

After years of complaints about poor service, we decided to switch providers. Suddenly they can give me better service if I switch back? This company preys on the elderly, and will take money for providing next to no service.

I discontinued my service as of 3/04, returned all the equipment on 3/04, had to deal with waiting outside to be called in, and was billed the WHOLE MONTH of March! That is robbery! I called the retention team and the best I got was about a $30 reduction. I am being overcharged a months rate for only 4 DAYS of service!

The customer service representative was very helpful and kind.

Had to exchange my cable boxes for new ones took me right away they were nice and courteous I was in and out very quickly

I was suppose to have my internet installed today, I had a window time between 11am and 2pm. The technician calls me before 11am saying that he is there already, I told him I was on my way and emphasized that I was told that a technician was not suppose to be at the house till 11am. I showed up to my house at 11:06am. The technician was already upset that he was waiting, which wasn’t my fault. He said he can’t do the installation because there is no coax cable but I had my electrician at the house the day before to make sure we were set for cable company. I quickly call my electrician and find the coax cable within 5 minutes and the technician told me unfortunately he has to go because he has other appointments. I checked the time, and it was 11:13am. I asked him why is he leaving so abruptly without installing anything. He told me his dispatcher is already calling him for another job and to make another appointment. I work from home currently, and need WiFi in order to get work done. So I was very upset and quickly dialed to optimum customer service. As I was on the phone, standing on my driveway, the technician, gets into his truck, and since my car is behind his (because I came after him) pulls inches away from my feet that he almost hits me and my car behind him. I started to take pictures of his license plate and that got him mad. So he takes out his phone and starts recording me, saying that I blocked him in and he asked me multiple times to move my car, which was not true at all. He never asked me to move my car, it seemed like he wanted to scare me off. I asked him for his name, he said it’s John Brown. At that moment, I got into my car and moved my car from behind his truck. He left my house by 11:19am. I reported the incident to optimum customer service, the person was very nice and apologetic and said they will report the technician and send another technician today. By 3pm no one called me and no technician showed up. So at 3:33 I called again and spoke to another customer representative, she assured me that someone will at least call me back today to schedule an installation. No one ever called me back. Horrible customer service.

I live 2 minutes away from them Been a month the service gets disconnected for half a day and come back and then goes but the money they take it on time Bc I put on auto pay I called them twice they put me on hold for hours time to change it to Verizon I been there customer for years not just my home I changed even for all my business to Verizon they gave me a deal this company is a joke

Sales person was uneducated on Install specifics, or Lied. An install was performed that penetrated an outside wall, That Install has to be ripped out now, because the service was not what we ordered. The Customer service phone call was disheartening, Foreign speaking, and the agent yawned several times.

Optimums response to a fallen service cable that is touching power lines, call 911.Really. 5/28/2021. Sad but true.

Does not support baby jelly fish Im pretty sure Verizon does though

Just the half hour wait because if covid otherwise 5 stars..

Yea it goes in and out.. my installation was suppose to be free I did it over internet. My bill was 400 plus a month my 1tb ran and 60mps. Guy fixed that. They used old cables in the house. I want them to run brand new wires. Also the lady that lowered my bill was a sweetheart and said I shouldnt of been charged. And lowered my bill hopefully Ill find out this month. And had my 1 TB fixed. But I want the installation fee taking off. Plus the first guy broke my gate supervisor took pictures and sent it in.. Im getting 3 estimate and charging u Labor.Sincerely,Unhappy customer

Friendly, organized and clean. Helpful staff..

Tried to cancel cable 3 times - they put me on indefinite holds twice and hung up once-even though I wanted to upgrade broadband. Almost two hours of my life. Miserable customer service

Spoke with few representatives, well spoke. Communication via telephone.I

Terrible service had this optimum service for a couple months now and there is always an issue whether its no live tv or no connection constantly calling or texting support and they always have same excuse blame on outages in your area even though I check for this before contacting and never an outage reported says my system is up and running no issues cant wait for fios to be available to us

Worst customer service representatives Ive ever encountered. I recommend switching services before dealing with their representatives by phone or if you want even worse service visit their hauppauge LI store!

Without a doubt the worst cable provider on Long Island.

They ran a line across the front of my entire house drilled a hole to the exact room where the wire was connected and their excuse is they hire an outside company. Seriously, not acceptable. We were told the installation fee was going to be waved before the actual installation and to rope us into a contract. That fee was not waived. All my regular shows were not included in the package simple LMN really. Telephone line only lets me talk for 10 minutes before totally disconnecting. No phone numbers come up on your TV anymore and so much more. Be very cautious when choosing to use optimum for a savings. Let’s see if they even honor our thirty day trial period or decide to charge us again. Very Shady Not happy. Now I have to deal with patching up the front of my house. That’s going to be expensive and not something I was planning on doing any time soon. Thanks a lot Optimum.

I would give them -10 stars if there was choiceMost horrible experience i have ever had.Im thinking about suing optimum for false claims and no disconnect policy that they practice. they put you on hold for long time to discourage any downgrades or disconnect and if you still insist on it they hang up on after a long hold.The prompts are horrible and never work and the people on the phone dont understand English. They have noisy back ground and you have to repeat yourself multiple times and then they transfer you to someone else who is even worse than before.In the end your issue never gets resolved and you end up giving up.Worst than this is their installation people who dont give a damn about customer service.They leave without proper install and charge you for it which you can never fight later.impossible to deal, no ethics company...

Long lines...bad customer service. I walked in amd then they asked me how I got inside and how I have to step out, sign in and wait to be called. They were not sorry for the inconvenience. They didnt speak in a friendly tone.....absolutely horrible

Worst service with even more disappointing customer service.

Optimum is making themselves complicated and an absolute nuisance to get any service from.I am leaning towards leaving because it so difficult to even get the smallest things accomplished.

The gentleman that checked me in was very nice, as well as the security officer. They were very helpful and accommodating. It was nice not to have to stand on line, a plus if you have difficulty walking or are just tired. I got checked in, and was sent a link to show my place in line, then a text when it was my turn. I was able to sit in my car while I waited, which wasnt unreasonably long-considering I came at peak time-maybe15-20 minutes. Once inside, the rep was courteous and proficient. Social distancing was practiced, and hand sanitizer was readily available. It was a pleasant experience. Good job Optimum.

3 months of poor service from Optimum with speeds so slow no computer or cell phone in the house can function. 3+ months FROM 9/24/20 to 1/8/21 30+ hours on the phone with tech support 8+ technicians to the house without fixing the issue. Service was so bad I had to switch cell providers to be able to run a hot spot just to work since my previous provider was t-mobile and I live in a t-mobile dead zone. A month solid of being unable to work because the upload speed was so slow none of the work systems would funtion and then the only reason I was able to work was because I bought a Verizon hot spot and was working off of that. Was told lies that if I upgraded service it would fix my issue. Upgraded service, got charged $80 fee to install new equipment and still didnt fix the issue. From 9/24 to 1/8 optimum was not functioning yet billed be $450. How much did they credit my account for a service that wasnt working for 3+months? $109!How insulting?! When I argued their response was, you received the service even if it wasnt working so you have to pay pay the service you received.

Very good place to bee at

ALTICE-Dysfunction company, who bought Optimum Cablevision, has raised rates, broadcasts old, old, old reruns, reduced what had been outstanding customer service to a tiny outsourced parrot script reading ineptness. PLEASE, lets have some healthy competition of providers on Long Island so mega corps with this kind of abuse go out of business!!! Would give it ZERO stars if possible.

After having very slow and intermittent internet I called customer service. After being on hold for over an hour it was determined that the router is defective. I pay in advance for service protection plan, so I asked for a technician to come and replace the router. Optimum refused to send a technician. they offered to send me a new router and then I would have to set it up. Being desperate I agreed. Fast forward 2 weeks, and two more very long wait time calls to tech support. The router never arrived. I was then forced to pay out of my own pocket for a new router that I am paying optimum for. . So I paid for service protection plan and equipment and optimum refused to provide service. Now theyre telling me they dont refund the service protection plan. So theyre happy to take the money and happy to deny service that they were paid for. . Could a company possibly be worse? I suppose now if the cable breaks theyll ask me to climb the pole myself. .

Such a joke this place and its service. If only there were other options in my town. EDITED: Thanks for the reply owner Im certain I will only encounter a bunch of clueless people who put you on hold then transfer to many other people and repeat the issue over and over as they continuously pass you off to the the next clueless person without resolving an issue even after a week and 2 trips to your facility. Good times.

Save your money and pay literally any other service provider. This is my second time with Optimum and the only thing consistent about their service is how horrible the equipment, internet speeds and customer services are.

If I could give this company a zero star rating, I would. Originally, some time in November of 2020 Optimum sent worker to my home (after MONTHS of poor service/no service issues with my boxes and constantly calling Tech Support to trouble shoot my boxes.) I was told the service would be free secondary to an equipment issue. Well boy was I wrong. They came to my house, horrifically rewired everything where the cord is hanging in front of my garage door but thats bedsides the point. Next month, magically I received not only a bill, but a late charge fine for not paying an outstanding balance on the account (one of which I should never had had in the first place) Calling this company is a nightmare! You wont get an agent unless you refuse to give any of your identifying credentials. The first time calling about this issue I was told they would email a manager (December 16th) and they would call me back because they are unable to remove past due balances. Never happened. I called again and was told they never called, didnt see a complaint even put in the system but unfortunately yet again, there was no management to speak with. They also told me they were putting out an email so the manager could REVIEW THE RECORDING (as if im lying) and see that I was in fact not informed about the service fee. Needless to say, never received a call. When I spoke to some the next time (it was a Friday) I was told it was taken care of Tuesday, there was no outstanding balance. I had him repeat it 3 times so their recording caught it crystal clear. Also I offered to pay my monthly fee over the phone so everything could be cleared up. I was told everything had to go through the automated system and they couldnt take payment over the phone. (Billing.... cant take payment... nor correct a billing issue?) It has now been months, each time I call, I get the same run around! Once again, the balance is still there . I call, they tell me theyll call me back. This time I got, they called the wrong number (as if you dont have my telephone number on my account.) At least they didnt lie and told me, supervisors are here but it is companies policy not to have them get on the phone and to schedule call back appointments (That never happen) At this point, I want nothing to do with this company. My neighbors all agree and talk about on the Ring App constantly how horrific this company is to deal with. Customer Service is non-existent and their service is mediocre. Verizon Fios, WHERE ARE YOU?!!

Customer service is in reality Customer No service. If you try to do an online chat they start you off with a bot that has a name so you think youre chatting with a human. After youve wasted 5 or 10 minutes with the bot and get no where, you finally get a human. The human must be on the other side of the earth or another planet because it takes at least a minute to get a response for each message you type! Either that or Optonline is too greedy to spend the money to provide enough technicians, so the techs are dividing their time among multiple customers. If this company didnt have a monopoly they would be out of business. If you can get FIOS in your area, I strongly recommend you save yourself the time and frustration, and skip Altice One / Optonline

Checked the hours before going to return the modem. Upon arrival, there is paper on the door indicating the store is now closed sat. Wouldn’t it be more affective to post that online so people can know before driving there?!?

I have Altice oneThe worse thing we ever did service is down more than upIt’s all in one soo when there is no dvr there is no Internet.The appointment is a 12 hour windowAnd if you with from home and need Internet you will be waiting at least 3 daysWe are soo done with this service !!!!!

I needed to exchange my cable box as it wasn’t working. I arrived and was greeted by an upbeat, receptive, helpful young man. He patiently explained to me how to scan th bar code, outside to schedule an appointment/place in line. It was easy and I was able to wait in my car. They texted me when it was my turn. All the representatives at this site are so nice, knowledgeable, helpful and patient. The business is taking all precautions to protect clients and staff, from COVID 19. I am so appreciative of the wonderful people working today. Thank you

Stay away from Optimum if you can. Havent had working internet since end of September. I work from home. Techs kept getting sent to my house. They keep telling me its a problem on the pole and someone will be here Friday. No one has come to fix it. Its been 6 Fridays. Every time I call customer service no one has any idea what the other department does. Its a nightmare. I called the billing department and I keep getting disconnected. I tried upgrading my service and my computer still isnt working. Going on 2 month of not being able to work. Inexcusable. I would have already switched to Verizon a month ago if I had the ability. Unfortunately Verizon isnt in this area.

Horrible service, horrible techs, worst company Ive delt with.

Worst service. They were good at some point. Just get verizon now. You will save yourself from a lot of pain. Even disconnecting your service is a pain with them.

If it was possible to give negative stars I would. Cablevision has gotten HORRIBLE under Altice. This review space is not long enough to describe how poor the customer experience, service and product is. Do yourself a favor and RUN AWAY.

Had to return some equipment for canceled service. Since they only allow a few people inside the building at a time, they had a greeter outside to direct people. The gentleman was very polite and was able to take the equipment curbside so we didnt have to wait to go in.

Waited in line outside for an hour to be talked down to by a 400 lb woman with the temperament of a child and my issue is still unresolved. I would recommend not doing business with Optimum, but they are the only service provider for my area.

Great place

If optimum could get it right, I wouldnt have been there.

It is the worst service company, they charged me for services I never asked for. They basically stole my money, I called many times and never solved my problem, plus they have the worst customer service. I recommend you never use Optimum because they are thieves!

They should be ashamed to call themselves a business. The worst. They don’t even deserve one star.

Awful! I went to drop off my cable boxes.. I couldnt go in because of covid-19, ok, but they had a scan code and would text me when it was my turn- guess what, after 1 hour of waiting when I went back to find out why I wasnt called- they said they never got my QR scan- and to do it again!!! Thank God I switched to Verizon, these people are morons 🙄 🙏

Have been a customer of optimum for8 years.....since trying to deal with them since COVID there service has been awful.... have spent hours on the phone trying to resolve issues with numerous calls for over 3 months and still not solved..... I figured a communication company would have a better handle on thing

My cable tv channels has been fixated since the beginning of January 2021, had two cable technicians come on two different occasions codes on their iPad was all red both times and the problem still has not been resolved, I’ve been with them for almost 15 years now and I’m think it’s time to switch to Verizon Fios now ! Horrible customer service too !

My visit was drop off but surprised cablevision has Pendemic precautions in practice by stopping at door and using disinfection procedures but sad part customer service still very slow ignoring people standing in line or outside in cold weather. Altice is horrible compared to old Cablevision.

I have been without TV and internet for a month. I’m being told they use an outside company so they can’t give me a timeframe when it will be fixed. My kids are remote learning and cannot keep up with their schoolwork on cellular hotspots that I pay extra for. Cablevision says I won’t be charged for the month, like that is some favor. I’ve still been charged for hotspots, Netflix, Disney plus that I can not use without internet.

They are very well organized, you scan a qr code, sign in and go back to your car to be texted when its your turn. 👍

Safe efficient quick. Waited a few min. Would recommend this location.

HORRIBLE company! Cant get a human on phone to speak with and when you do they cant do a thing. I am being charged for 500 speed/altice and I dont even have Altice. They wont credit me, etc. HORRIBLE

Handling social distancing well. The put you in for an appointment when its your turn they come out and call you or you can get a text if you have your phone. They were very nice I was just dropping off equipment they got me in and out within 5 minutes.

I just returned all my cable boxes. Tired of paying $269.00 a month. Goodbye

Actually minus 5 stars would be more accurate.

Internet is disgraceful and I have to wait 4 days for a tech to come figure out why my internet keeps going in and out...unacceptable

If I could give a negative star rating it would be minus 50 stars. I had a payment somehow go to someone elses account A MONTH AGO and its still not straightened out. Totally disgusted. Theyre real quick to turn off your services though

With the amount of money that we pay for cable they should have thought of a plan of putting some kind of covering outside for their customers the young kid that they had out today he built with ginger hair he doesnt know how to talk to people he basically got nasty with an older gentleman that just got out of the hospital I didnt understand what was going on and the guy didnt want to really explain it to him he wanted to know the reasons why he had to wait in his car for what I saw the guy had Alzheimers or if not dementia you cant be considerate to the older people grocery stores can but you guys cant God forbid if you did something like that what have a nice day by taking our money and treating us like s***

They continuously over charge us and mislead us with information. Recently one of the customer service reps, gave told us that a tech would come out to our house to fix the issue we were having with our boxes and said that it’s a part of the service we pay for and that we WOULD NOT get charged another fee. Well you guessed it.. they charged us afterwards and would not want to give us a refund after we called. They said that they do charge and would not go back to replay the call where the agent said it’s a part of the service. This is a much shorter version of everything that went on but you get the jist of it.We had multiple other cases where we’ve got charged extra fees and costs for problems that they’ve said it’s a part of the service and/or it doesn’t cost more.Very unprofessional and unethical when a company continually lies to you to then charge you later on. Why not be upfront? Is this down just to get a quick commission? It’s ridiculous, we’ve been customers for years but this has been happening for the last year and We’re sick of it.

Worst experience of my life.

Easy.

Customer service via chat for mobile account is trash,totally unhelpful assuming theyd actually responded. On hold for an hour no response. Had to actually go in person. Bill was was do in full 5 days after new customer account. And was never advised of this until second day of service. So unfair practices in my opinion. Cell service thus far is OK. Ill have to see what this first month of service brings in order to give a better review on my experience.

The representative I had did not have a clue what she was doing. I actually had to call Optimum customer service on the telephone to explain to the representative how to accept a cable modem back. When you go here be prepared to spend a lot of time for minor work.

Efficient and fast service, handle well the present crisis.

Ive been a loyal customer for 34 years and have never been so treated so disrespectful by a company.For a customer who pays in excess of $300. per month have experienced such dissatisfaction.I have called customer service with original complaint (which took over 45 minutes on hold) is that I lost Cinemax and TMC channels.I was told that Optimum does not offer Gold packagewhich is what I have been paying for all along and had switched me to the Premier package, which in turn caused me to lose those channels and if I wanted those channels, I would have to pay an additional $19.98 per month.I have tried several times to have this situation resolved and have been hung up on 2 times in the process. I finally was able to speak to a supervisor.I might as well have spoken to a robot, NO HELP.SHAME ON OPTIMUM. I will be looking into alternatives. DISGRACEFUL!!!!!!

You cant get a real supervisor on the phone. You get very unprofessional service from what is there customer service. They bill the wrong amount. They bully you to pay the wrong amount. Ask for a supervisor, they say one will call you back in 24 hours, If you are luck enough to get a call they tell you they are going to fix everything But Never Do It! This is going on months!

Over charged on bill and manager thows a # at me and says corporate and walks out. Charged me for last month at the beginning of service and they do not want to put it towards last month of service.. they expect everyone to forget they paid in the beginning. And then only had service for 2 weeks and refused to pro rate how do they get away with this is beyond me. Total thieves, and internet was terrible. I highly recommend you use any other services but optimum. I emailed the CEO with no response I was a long term customer and they could care less. Do yourself a favor and use someone with better customer service you will regret it in the end with rates that just climb up year after year as well. I never give bad reviews usually but they definitely deserve this one. Will be in contact with the better business bureau as well. If I could give no stars or negative stars I would.

I needed to exchange the router. They dont have replacement in Nassau county. I drove 60 miles to optimum store in Suffolk.

Long lines to get service

Have had many issues with optimum since I moved here almost a year agoThe price was extremely high, they only tried to adjust the price when I decided to cancel the service

It is now 10 days that I have not had any Internet or phone service. I WORK REMOTELYdue to the covid pandemic and have suffered lost wages. I keep getting the run around from every representative I have spoken with. I was just given the number to the store in Hauppauge, to specifically inquire on equipment availability for exchange, because perhaps that is the problem now, since service to my neighbors is now restored. The hauppauge number provided just gives me the same automated message where I have to wait again for a call back an hour later, again. This is complete INCOMPETENCE.

I was with a friend of mine and it was a 45 minute wait just to drop off equipment. She hates Optimum and is going to Verizon.

If I could give them 0 stars I would. I have not had service for two days now. I have repeatedly called customer service only to speak with an automated system that hangs up each time without connecting me to service rep. I have tried chatting online but no one responds and have also emailed several times with NO response. This is absolutely ridiculous that I cant speak with someone. I have to work from home and for the past 2 days cant get anything done.

Personnel sitting behind the counters answering questions, taking orders and payments are super friendly, knowledgeable about current products available and always make me feel like a valued customer. This is very good customer service representation and I appreciate it.

A little bit of a wait but everything went well.

Good customer service 👍

In and out less than 5 minutes with a new wireless router under my arm.

Small line wait outside for service, went quickly.

Very friendly staff (dealt with over 3 people during visit - all were great), very accommodating to my situation.

They give you a slot and call you on your phone when you can enter. They were great

The employees were so nice here

Staff can be more friendly. Training needed.

The associate was extremely helpful and patient and made the system work.

When your internet goes out youll be lucky if it comes back the same day. Luckily for them they have a monopoly in the area so even if you want to switch ISPs you literally cannot. Its impossible to get a person on the phone to get an update on outages so youre forced to rely on twitter instead and all twitter support will tell you is that theyre working hard to solve the issue no etas or region maps showing outages just blind robbery. I cant do anything without wifi as a college student. Fix your stuff, but its not like it matters because i cant leave :))))

Ridiculous Havi g to wait almost an hour to return equipment and having to wait in your car 1 star for the employee she was good

Havent had internet phone or wifi in 4 days now.and havent heard from anyone about any updates. I will be changing over to fios as soon as possible. The lady across the hall has food and she hasnt had not one issue at all from the storm.

The staff is friendly however beware if you end your service with them they received all of my equipment clean and organized i had paid the bill but it was between the next billing cycle i didnt know. So when i left the next month tried checking my account but couldnt access it due to me canceling my service nothing came I mail,no phone call or email but they sent me to collections i paid the bill but when youre trying to keep your credit great that can be a problem

It was ok 15 min wait time but its hard to communicate because of everybody having a mask on otherwise ok

The Suits at Altice jumped the gun in launching their mobile phone service promotion. The computers at Optimum have been crashing while the customer relations folks behind the counter are trying to do their job.I got a customer relations rep (Jose) who was excellent. Knowledgeable, courteous & patient.Theyre getting a 4 because of Jose & the low cost cell service (which works well). The Suits have to do some more homework.

TOTALLY IMPOSSIBLE to get in touch with ANY customer service reps . Have called 3 times and each time they have eventually called back 4 to 6 hours later and then your speaking with a rep in another country. When you ask to speak with a supervisor they tell you a standard line that no one is available. Even if you request a supervisor to call back when they are available, they refuse . Worst customer service I have ever dealt with.