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Verizon Authorized Retailer - Russell Cellular
534 NY-111, Hauppauge, NY 11788, United States
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Verizon Authorized Retailer - Russell Cellular

Comments
Sc
Review №1

Andrew is extremely patient and thorough every time Im in his store. When there are multiple customers waiting he figures out a way to take care of more than one person at a time. I am very fortunate to have him and his store available when I need Verizon service.

Jo
Review №2

Had a very pleasant experience for the first time being in this store Saad was awesome and knew everything right off the top of his head. I would recommend going to this store.

My
Review №3

My phone was set up for me by Andrew, an excellent multi-tasking employee of Verizon. There were many parts to the setup but during the waiting periods he was able to help many other customers at a brisk pace and didnt miss a beat with my phone setup. Will probably get my next phone here.

St
Review №4

Extremely clean with an open concept. Very little clutter. I had a issues with my wireless and fios account and they were able to help me with both. Andrew did a great job in helping me pick out a new phone and listening to what it is that I needed. I purchase liquid glass which he applied for me and some other accessories. In a day and age where all the carriers are highly competitive and their service is similar, the customer service I received here is what sets this establishment apart. If you need a new phone ask for Andrew!

Li
Review №5

I thought my service at this Verizon store was excellent. Andrew was very knowledgeable and helpful. He guided me through all options available in purchasing a new phone and was able to answer all my questions.

si
Review №6

It was a great experience ordering a new mobile phone with Saad from start to finish. He was very knowledgeable with commendable service and professionalism.

郑旭
Review №7

Nice rep! Very good service!

Er
Review №8

What an amazing experience! Andrew was knowledge and explained everything in great detail. He made the process seamless. I highly recommend using this store.

Ma
Review №9

Saad was very helpful & knowledgeable! I would recommend this location.

Sh
Review №10

Andrew was very knowledgeable and was very friendly and helpful and efficient

Ca
Review №11

Top notch and quick service!! Andrew also took the time to break down all components of my bill to assure that the changes were made to my account.

Am
Review №12

Very knowledgeable friendly and easy to get along with pricing was great too

su
Review №13

Had a very positive experience.

an
Review №14

Great store very quick in and out and the employees really know what there doing especially john hes amazing

Pa
Review №15

Andrew was very helping finding the best plan with eligible upgrades

Su
Review №16

Andrew was very helpful and attentive. Answered all questions. Would absolutely recommend! 10/10

JO
Review №17

Very knowledgeable and patient!! Thank you for making it an easy transition to a new IPhone!!!

Jo
Review №18

Went to pay bill, in and out service. FANTASTIC !!!

Ke
Review №19

Very friendly staff. They were able to quickly insert an SD card in my phone without problems. They are extremely knowledgeable.

Ri
Review №20

Andrew was informative and patient. Very knowledgeable

Ef
Review №21

I arrived late to the store and my order had some issues which needed to be handled by Verizon Customer Service.Although my experience contacting customer service was dreadful the representative at the store made my experience much better. Priscila was helpful and even though we were at the store after closing hours, both Andrew and Priscila helped me complete my transaction and even ended up purchasing my new Apple Watch.Great place, and even better service!

Ka
Review №22

My mom and I both had a wonderful experience here. Andrew was knowledgeable, personable and very helpful. He has a knack for clearly explaining things in a succint yet comprehensive way. This will be the only Verizon retailer we go to in the future!

mi
Review №23

Info was spot on. Appreciate the time answering my questions. Will revisit without hesitation.

Fe
Review №24

Best customer service I ever had in a Verizon store!!

Mi
Review №25

The store manager Andrew was extremely friendly, helpful, and informative! Made me feel great about switching back to Verizon.

Ro
Review №26

I was very comfortable with Vinay. He seemed genuinely concerned about what I needed and was very attentive and empathetic. I liked his effort to explain all I needed to learn and I appreciated his manner and kindness and patience.Thanks for hiring him . I hope he is paid a salary that matches his work ethic and skill.

Ja
Review №27

Great store very helpful great experience

Ke
Review №28

Honestly I’ve always had problems with other Verizon stores in the past, the manager Andrew make everything extremely easy, very helpful, and ended up saving me money monthly on my phone plan. Andrew was very helpful and extremely knowledgeable about everything.

Ja
Review №29

Verizon in Hauppauge Rt 111Went in to the store with a SIM card problem on my I phoneWaited on as soon as I arrived, they looked at the problem. Installed a new SIM card and I was on my in 15 minsVery good service

Ca
Review №30

Andrew was personable, professional, and I felt like family doing business there. I highly recommend this store. No games or gimmicks. Thank you Andrew.

sh
Review №31

Saad and the manager were extremely helpful during our visit. They fixed my son’s phone and helped with a fantastic upgrade. This will be my go to Verizon going forward.

Br
Review №32

They young man gave us the wrong boxes, had to go back the next day for the correct ones

As
Review №33

Very knowledgeable expert friendly staff great customer service

Cl
Review №34

Very easy and quick to set up new fios account with all my questions answered. Very satisfied and will definitely recommend to friends and family.

Ja
Review №35

Very courteous and professional staff. A pleasure to do business with

Ju
Review №36

Great knowledgable staff and professional service

Li
Review №37

Saad was VERY helpful and accommodating and made my new phone purchase very easy

Ke
Review №38

The guys working were friendly and nice and very helpful.

Mi
Review №39

Quick service

SA
Review №40

Incredible service and knowledgeable staff! Returned my equipment here and they were able to get me out quickly and answer all my questions.

De
Review №41

Andrew was extremely helpful in answering my questions and executing my order

Ru
Review №42

Quick and professional service while returning my Verizon Fios equipment.

Ro
Review №43

Yash was excellent. I lost all my notes on my phone and I upgraded to the iPhone 10xR. He was able to transfer my things to my new phone. He was terrific. Thank you Yash

Mi
Review №44

Good service, picked up Fios equipment here.

Ca
Review №45

Absolutely wonderful people to work with goes to vet and above

Ju
Review №46

Didnt like their service, too much problem just to get a tv box

Be
Review №47

Came in to return my Fios equipment. The service rep berated me for returning the cables, even though the instructions by Verizon clearly stated to return the cables. I asked to speak to the manager; the guy claimed he owns the store and doesn’t have a manager. Needless to say, I won’t be coming back here for anything.

Th
Review №48

The best phone buying experience ive ever had. Dev and the guys here really take care of you. Dont even think to go too a corporate verizon store.

He
Review №49

Bought this phone. Was lied to about the monthly phone payment. I think they invented a price to get me to buy the phone aside from the plan price. .

An
Review №50

The staff was very knowledgeable and friendly

Au
Review №51

Great service, very knowledgeable

Ro
Review №52

Does anybody in Verizon know anything but sell, sell,sell, how about service what you sell???? Frustrating

An
Review №53

Good quality. A bit slow.

Na
Review №54

Great customer service!

Je
Review №55

As with all things Verizon, one star is all thats deserved.

Ja
Review №56

Awesome awesome

Ro
Review №57

Returned equipment and it wasnt sent to warehouse for 8 weeks

Gr
Review №58

Verizon SUCKS. Too much $$ -00 rating

an
Review №59

Excellent help

Jo
Review №60

Great service

Al
Review №61

Good

Lu
Review №62

Very friendly and polite

fa
Review №63

Level ten

Information
3 Photos
63 Comments
4.2 Rating
  • Address:534 NY-111, Hauppauge, NY 11788, United States
  • Site:https://russellcellular.com/?y_source=1_MTQ4MDMyOTgtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 631-352-3600
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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