Going to this CVS store to get the Covid-19 test was my worst experience. My name is Alex with an appointment at 10:30 to Covid-19 test, confirmation code 1001053 I dos come in in time Daniela was with a very bad and unprofessional actitud and manners with me, this was my first test so I didn’t really know what to do and after I asked to Daniela she told me that I supposed to know how to do it so she won’t tell what todo with a very bad manner on top of that. CVS what’s going on? Don’t you give to your employees any training? She have to ask questions to her coworkers talking to them for almos 10 minutes, cause obviously she didn’t know how deep I have to place that toothpick in to my nose. It look to me that Daniela care less to her job and she is in the wrong profession I certainly won’t comeback to that CVS location in my time life for sure, please do not make the mistake to go there like I did.

WORST PHARMACY!!! NOBODY ANSWERS THE PHONE AND WHEN U FINALLY WALK IN THERE IS ONLY 1 PERSON FOR THE DRIVE THRU AND FOR PICK UP ORDERS IN-STORE. TAKES AT LEAST 20MINS IN LINE TO PICK UP RX. YOU CAN HEAR “ONE PHARMACY CALL” OVER AND OVER NODOBY BOTHERS TO PICK UP. HORRIBLE HORRIBLE!!! TRANSFER YOUR RX ELSEWHERE! BEEN STANDING IN LINE FOR 20MINS AND STILL HAVE 3PPL IN FRONT. I GUESS IS COVID FAULT LIKE EVERYTHING ELSE NOWDAYS…

Wish there was a zero star option. This is the absolute worst pharmacy! Medicines were scheduled for delivery for today with no reason cancelled delivery says to call to reschedule pick up or delivery. Well after 29 minutes on hold my husbands call got hung up. I was on hold for 12 before deciding to go in. Well drop off and pick up are all the same line. During these times this is totally unacceptable. As of today taking my prescription to Publix.

They have majority of what need when I go in. Very coupon friendly. Staff is also nice.

Long lines inside, line lines outside this is rediculous. Hire more people to help out. When you call it the same. I have had to half an hour to 45 mins at times to get someone to answer. I had to hang up several times and you hear them pick up and put you on hold again. General manager needs to put some monitors at this store to check customer waiting time and see what needs to be change to improve customer service.

Read the reviews!!!!!! I wish I had! Customer/patient care sucks. I’ve been waiting over an hour for pain meds. Not a vitamin, or routine meds… pain meds after surgery. Everyone in line before has gone, why am I still waiting? Prepping meds that people will pick up later or tomorrow? Next week? Not cool, other pharmacies have understand patients needs and done better. Including other CVSs. It’s just too late for me to move and start over somewhere else. Empathy? Sympathy? You won’t find it here

Bring patience lol

I never never write reviews, but I am writing this in the hopes that it can help someone else. If you have the option to go to any other pharmacy, do that please. I called yesterday for my prescription and the man who answered the phone was rude and said there was no prescription, although I made sure with my dermatologist that it was indeed sent. Today, I have called about 4 times each time on hold for 10 minutes and no answer. I decided to call the general store twice and the store manager answered first transferring me back to the pharmacy and supposedly paging them the second time he told me that all ge could do was transfer my call back to the pharmacy and page them again, he couldnt help me in any other way. Now my dermatologist is closed and wont reopen until Monday...

AVOID THIS PHARMACY! Scheduled a Covid test online for an upcoming travel. Received my email confirmation, reminder text etc. Get to the drive-thru make a 40min line and when I get to the window the pharmacist says they are not doing test “because there system is down”. Extremely inconsiderate given people are making a line for this and wasting their time. Additionally, Corporate needs to update the online system. If they are not taking test at this location then you need to update your available sites! Local residents depend on this pharmacy and it’s extremely unreliable. Above all the customer service is terrible!!! No compasión, consideration or kindness. This Pharmacy/Store needs a whole restructure!

Really bad service in the pharmacy lets not even talk about the drive thru or the waiting time ... spent 1 hour in a 3 car line drive thru i get that people are busy and stuff but thats way to much dont recommend this place at all plus they even leave you on the phone for so long it hangs up

TERRIBLE SERVICE!!!! I had to wait at drivethru like an hour to get a medicine, the lady was talking with somebody else, reading papers, THIS CVS ON 49 ST AND 16TH AVE IN HIALEAH HAS THE WORST CUSTOMER SERVICE IN THE WHOLE WORLD, go to cvs on 12 and 68, they know how to take care of clients, they are faster and great service.

This pharmacy would benefit from retraining the pharmacy personnel on costumer service, specially the drive thru personnel. Also, have personnel to pick up the phone; which would lessen the number of walkings to the pharmacy, thus, shorter lines. Two stars from me was actually very generous. Was happy at Walgreens but insurance company changed its policies and forces me to go to CVS for my blood pressure medications.

Understaffed so wait time is awful!

Too much time in the drive thru and on the phone they take forever to pick up

Worst customer service and horribly long waiting time.....

The pharmacy has the worst service. Especially in the drive through.

I never never write reviews, but I am writing this in the hopes that it can help someone else. If you have the option to go to any other pharmacy, do that please. 40 minutes waiting .

They are ALWAYS understaffed every time I go. Three people in the back shuffling pills around. ONE person attending everyone in store plus the drive thru. I feel sorry for them.

This place is awful, not to mention the drive thru, literally 1 hour in line to get some pills. Then they wonder why people are rude to them.

Horrible service! Only two cars ahead of me at the drive thru and it took me an hour to get my medicine. Pharmacists move too slow. Corporate needs to look into the quality and credentials of every employee in that pharmacy and hire people who want to work and hustle!

If I can give this 0 stars I honestly would tbh. Their service is absolutely horrible. My mother and I went to go to the pharmacy just to have some questions and I was going to pick up the kit for the COVID test since I had called a CVS ahead of time and they said I could take it home. When I get there, they give this unprofessional attitude saying I couldnt pick it up at the counter but theyre handing kits through the drive through and those people are taking it home? That logic didnt make sense. Its a shame that my mother also has to get her prescriptions here.

Horrible, Horrible phone service, they charged my medication and now they dont answer the phone, been on hold for 41 minutes, ridiculous customer service, they dont care about who is waiting on the other end. Went to pick up my medications and waiting in line also for over half an hour. Hire more people!!

Every single employee is respectful. Store is always clean and you always find what you need.

The only one person at pick up and drive true it’s not enough, that person is good but not a super human there’s still bad service in general

Workers here are so unprofessional! Was waiting 20 minutes in the drive through to be attended!!!! Horrible, no manners!

This CVS keeps their prices up to date and has good clearance and well stocked

I love this place as its close to Krispy Kreme.

The pharmacy people never answer the phone.

Very impressed by their service at the pharmacy. Always have what I need .

The old lady in the pharmacy is rude, zero customer, the girls in drop off, horrible and the pharmacist, oh jeez... waited on a consultation for like 30 minutes and when they asked again that i needed a consultation, he was so annoyed. Terrible customer service, I understand they are busy and with alot of pressure but they can’t be so rude and cold to people. 1 star

Appalling !

The Worst service ever. Never pickup the phone, and when they pickup they say please hold and they put you on hold again, and after 30 minutes pickup again and hang the phone. This is the same every time you call. If you decide to go there in person be prepared to be treated rude and like they are doing you a favor. Ill just take my business elsewhere...

I went to this CVS last friday April 17th 2020 around 6 pm, to buy some groceries and the cashier lady was rude and un-profesional, no manners at all, needs some training in customer service. there were 2 ladies at that moment, it was the older of the two. TERRIBLE SERVICE

Terrible pharmacy. They had my order ready (I saw it there right on the counter) and made me wait 30 min because they forgot to give it to me

Terrible wait at the driver Thur pharmacy 40 minutes waiting for my daughter medication. Only one lady taking care of the indoor lobby and the driver Thur having conversations like if I was invisible at the driver Thur window I’ll say she took like 5 people from the inside before she gave me my daughter medication terrible never coming back

They try their best

I went Wednesday afternoon to drop off my prescription they told me to come back 1 hour later, I came back 2 hours later to pick it up and they told me the prescription was still NOT READY, IT WILL BE READY TOMORROW MORNING I came back the next day morning (Thursday) I literrally waited 20 minutes in the drive thru nobody even said good morning because they were too busy drinking coffee, -Obviously if you are using the drive thru its because youre in a hurry- when they finally find out there was a customer at the window, on top of that, they told me there was no prescription under my name, I told her to call the Manager for me JULIETH QUEZADA in a sarcastic way she told them this lady is complaining that you are taking too long because youre drinking coffee Store #4072 1525 W 49th ST, Hialeah, FL 33012

Pharmacy service terrible, lady looked right at me in drive through but wouldnt awknowldge I was there. Not even as much as an Ill be right with you

Edit 4 months later, now that the pharmacy has its own review section: Lilliam is fantastic. Truly cares about the customers, very friendly and honest. She called for backup 5 times when the line had 12 on queue and none of the employees nearby came to help until minutes later. // Awful pharmacy service. Not a month goes by where I see my own or someone elses prescription being hurled across the pharmacy like its a game. Technicians dont seem to know what theyre doing, ever. Cashiers let people skip or just stand there looking pretty. It wasnt like this a year ago.

I had to chose one star because there’s nothing less. This CVS is horrible how are you going to tell me that it takes 2 weeks for a medication to arrive. Aside the fact that I’ve never liked CVS now I’m forced to use it because Walgreens no longer accepts my insurance. Will not recommend it to anyone.

Honestly the older lady that works there is a heartless person! I went to pick up medicine for my niece I arrived at 8:57 PM and at 8:58PM I decided to take a picture because I had a feeling of the stunt they were going to pull! At 8:59 my car was in front of their window and they had already put up the sign that they were closed? Without me saying a word she screamed “that they were closed!” Before I could say anything about it not being 9 yet she asked “Date of Birth” I told her and verified the name! She told me that they didn’t have anything in the system with her name????Are you kidding me, all she had to do was walk over a couple of steps and process my payment! There was also a guy next to her! I hope they both get in trouble! I really wish I had their names because I called another pharmacy that is currently open and they did I fact verify that her medicine was there at that location! What if this was something urgent? A life changing medication? Come one lady get another job in a different field because no sirves para nada y la verdad es que te falta ética profesional!

This is hands down the worst pharmacy Ive been to. The cashier section is severely understaffed, they have horrible communication within the staff itself. I never want to have my prescriptions filled here because everyone here is horrible at speaking to each other about anything. Do not get your prescriptions filled here.

This cvs sends you coupons and when you go they never have the products. And on top of that they give you attitude like you are bothering them for asking. If you dont want people to go and ask for what your pharmacy is offering then please stop your false advertising. Even the managers get upset. And they lie about having the product. I have been going everyday for a week and not once have they had the product. Its a bad business hack. And they shouldnt advertise what they never have. And look at you like your ridiculous for asking for what they are offering.....

Pharmacy personnel are rude and mistreat you. They scream at you like you are deaf, talk over you, don’t say please and/or thank you. They treat you like you’re an imbecile. They take forever to pickup the phone and when they finally do they put you on hold again and never the same person comes back on.If you can avoid, don’t go!

That pharmacy makes me wait on the phone for 10 minutes and then they hang on me i called 3 times. And the Drive through Super slow! More than 30 minutes waiting in line.

Could it be less than 1 star? This place is horrible. The drive thru over 30 minute wait with 2 cars in front and that’s just to get to window once you do, you have to wait another 15min. So slow, no one speaks English and are rude. The phone never answered! The older lady in drive thru is rude and passive aggressive when I told her that I was advise my medication would be ready in 30 min and had been 1 hour she smile and ok ok.

Worst experience ever! we just moved to the area and needed a new pharmacy, we went through the drive thru 30 mins before they closed and was told to come back tomorrow, when we did nothing was done. complete waste of time, no one wants to work, and gives you an attitude when you ask questions, like how dare you question me. NEVER going back here!

I even dont want to put a star on it. It is really worst cvs I have seen . Bad service, bad employees today on July 20 th. Hope they will get fired . Need better training for the employees and then they know how to treat people people in a good way. Feel so sad of this cvs. It is losing its customers. No wonder no business at night! Dead!

Pharmacy told me my medicine was discontinued to go get another prescription from doctor. After getting another prescription from my doctor they said they have the first prescription waiting for me for over 10 days.

Horrible customer service today I was literally in the drive through for 15 mins nobody got the phone and ask me if I was picking up or dropping off after 20min I look and the cashier and he tells me to hold on over the window and literally go in back of medicine where I saw him eating his lunch 💆🏻‍♀️Never going there again!!!!

Terrible service. They made me make four different lines to get my medicine. Two times outside due to broken tube with no sign and two times inside. Nevertheless, Jorge, the lead technician, saved the day and fixed the issue. Thanks Jorge 👍.

My pharmacy,, but this one location is dirty and looks abandoned

25 minutes standing at the consultation section at the pharmacy and 7 people staring at me. I even asked for helped and they didnt bother.

Bad service five time day period, don’t understand why???!

I loved it very much

CVS Pharmacy Christmas 2017

Hi good

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I have been shopping at this pharmacy for almost 10 years and previously I never had complaints about the service, but unfortunately, and I dont want to generalize, the work team is getting worse every day, at least from the pharmacy, I dont know about the store. First I went to the drive to pick up a medicine for my child, we only had the car in front and mine, when the first one left they made me wait 45 min to give me the medicine and I couldnt enter the store because I had the baby asleep in the car. You come in person to ask a question and they ignore you and nobody answers you, on the contrary they look at you as if you were strange. Today I called by phone 2 times, the first time they picked up the phone and they never spoke to me and I listened to her entire conversation so I was for 20 minutes waiting for the answer, I hung up and called again and at this moment I have been waiting for 53 minutes just so that tell me without my sons medicine this list. They honestly go from bad to worse.

La espera en el Drive-thru es eterna, peor farmacia que he visitado en mi vida👎🏻

A disaster the delays I was 45 minutes to pick up a medicine and this time it was fast. Cant go. I do not recommend it to anyone.

Today my daughter had an appointment at 11 am. And I was in the Queue and nothing progresses. I retire at 12.Return at 2:00 pm. To see if they cared for me and I had to make a New Appointment. This time there was no queue, but they did not attend the window either, I have been next to the service window for 30 minutes and they do not look at us to attend us.

The delay to pick up a medicine is getting longer. I left some prescriptions at 11:30 a.m., they told me to pick up 4:00 p.m. I went at 6:00 p.m., they were not ready yet, I had to wait 45 minutes in line and almost another 45 waiting for the medicines to be prepared 😩😩😫😫, that Pharmacy is a total disaster, Im already looking for another one to change, I do not recommend it to anyone.

Today I have been waiting for someone at the pharmacy to answer the phone for 1 hour and 3 minutes, nobody has attended me, all to know the status of a prescription that was approved by the insurance on 04/05/2021 and today is 01/06/2021, almost a month later and they still havent called me to pick up or tell me how long it will take. Amazing.

The attention of the girl who gives the vaccine is very bad. Today my son was due because right there he had been vaccinated at the beginning of the month and after an hour in line she simply said that she was going to vaccinate if you were not on a list and no longer bovine.My son was vaccinated THERE the first dose I dont understand whyTaking his turn for today and showing him with his card, he did not want to. She is simply very slow and unwilling to do the opposite of the first girl who attended us at the beginning of the month.I do not advise anyone or recommend that CVS

The family is a disaster, they do not respect the time or the needs of the customers, I had 1 hour that they sent my recipe and I arrived and they told me nothing that I had to wait and that until 4.30 the person who processes recipes arrives.Please the manager has to do something

I needed help with photo printing and I asked cashier Stephen for help and he said that was self service. Only from afar he told me that I had to download the application. Terrible employee and terrible customer service.

This place keeps hiring people that dont know what theyre doing. I had to go to the CVS on 68th so they can assist me. Awful experience.They keep hiring employees who have no idea what theyre doing. I had to go to CVS 68 to help me.

Es un desastre esa farmacia no te atienden y esperas 50 min para que te den la medicina y son trabajadores no profesionales es un asco

Terrible service the worst very slow and do not pay attention they are always in a bad character

Terrible, the one who gives the injections believes the maximum and takes 20 minutes per person is terrible there is nothing to do that you give power to an unhappy woman and she believes herself the maximum-------------Terrible, the one who gives the injections believes the maximum and takes 20 minutes per person is terrible there is nothing to do that you give power to an unhappy woman and she believes herself the maximum

Lousy service

If I could give 0 stars I would give it, they have a terrible service they leave you on the phone line for hours and they do not respond, they do not give you the refills of the medications, for the next I ask at Walgreens because this pharmacy is useless.

The staff are unprofessional, they are very disrespectful and when you arrive in the afternoon they treat you badly for not working, you have to take action Remember that this is the USA

Very bad service, the treatment is bad 😡 they make you wait for a world they have only one person working and they dont care about anything or give you things for free

According to the previous comments, it is a lack of respect as they leave you on line on the phone waiting and waiting, and more than they know that one is calling for the MEDICINES we need ... not to order chocolates, they do not care much about the health of their clients, and when sometimes you go to pick up your medicine because it turns out that it is not ready, after one is waiting and waiting. I really do not know what attention is being given by the doctors and pharmacy technicians there. Better that they disconnect the phone line that they do not use it in the same way .... or worse they hang you.

It is horrible attention, delivery of this pharmacy really do not recommend today Saturday 10 days of my dr send prescription and still do not send me the medicine, apart from what you call and hang up the phone you are online for more than 15 minutes wait and When they take it, they hang up like this directly, it is disrespectful, if you can give a rating of 0, I would give it please

At 1pm I ordered the medications of my child who is small and was diagnosed with Flu type A, the girl tells me that unfortunately I do not remember her name that in an hour is 5:31 pm and I am sitting here with my child with fever Super high and not ready. horribleeeeee.

I used to buy in this CVS, all personal hygiene and household cleaning products including milk and other things, but some time ago around 4 months ago I have seen how the store has declined in its service, there are workers very Good as Gladys, worse there is a manager who does not have any form to attend costumers, finally I went to buy a deodorant and the offer was to buy a package of 2 deodorants and the second package of 2, (50% off ) But there was no more and I asked him to give me the one left in 50% because there was no more and he said no and that if he wanted me to go to the next day to see if the truck that brought more arrived, I went and did not buy My deodorant, because I just didnt feel like helping a customer who had been shopping at CVS for years and now Im not going.

The treatment of the pharmacy is terrible, they are talking and doing stories and they do not serve the public, today, my wife called them 3 times and they had it on hold for more than 20 minutes and they hung up the phone, the company of insurance to which my wife belongs, I call them because they had authorized a medication and the pharmacy for their careless work had done everything wrong, and they believe, they had the insurance provider 45 minutes and they hung up the phone, they went back to call and this time at 20 minutes they answered, and in the end they did not even know that they did not have the medicine in stock, so after being more than 4 hours in this situation, we had to move the medication to another pharmacy, it was a incredible moment, and very unpleasant, and are the example of the ineptitude, lack of respect and consideration with the patients, total irresponsibility, which can cause an accident when serving a medication, because they are making all except for the work for which they are paid, the Dra is another irresponsible and we complained to the manager on duty and did nothing, with those bosses that can be expected from the workers, as far as we are concerned we withdraw all our medications from there and we put a complaint to the consumer complaints department, we provide evidence and photos of the irresponsible bad work and we demand an investigation and give us an answer, my opinion do not buy medicines there because they can die

The worst attention in that pharmacy the doctor is very bad attending the public has tremendous bad form and the others who think they are doctors also do not know anything I leave the recipe yesterday and if I do not know I had a problem the recipe in the end did not solve anything and Im still bad without my medications .....

It is the worst store that exists in hialeah the employees are polite maal the lady who works in the night shift puts a bad face to the clients that did it in front of me, that is a very bad education And the manager who is in turn Today 02/12/19 that uses unis mirrors is an ignorant and disrespectful, in order I do not recommend this CVS to anyone.

Bad service my wife and I have been calling for days and they dont answer the phone at the pharmacy and when a long time passes they hang up on you

The turn of the morning is super fast, but in the afternoon the delay and the deal is horrible, I have nothing against the elderly but that lady who works in the afternoon is always upset

Jorge, the boy from the pharmacy, I called him to see if my daughters doctor had ordered a refile of the ointment and he gave me very good service, he called me back and tomorrow I can pick up the ointment. I changed from publix farmacy to that cvs. thank you Jorge

The staff shows no interest in working and helping the customer, they make you wait even while using their cell phone. Theyve left me on hold for over 20 min when I call the pharmacy. A single person attending while the others inside work or pretend to work while conversing amusingly. Terrible service. They dont deserve a star

Excellent treatment, your very kind workers

This is the most disorganized pharmacy when I get to pick up the recipe my daughter was not ready and the worst thing that she did not want to give it to me because I did not have to prepare anything was only a few drops for my eyes she told me that they were closed when they closed wings 9:00 and She was attending me from 8:40 the truth is a garbage this pharmacy nothing bought with Walgreens💩💩💩💩cvs 💩💩💩

Very bad care in the pharmacy area, pharmacists are not focused on their work and treat you in a very bad way, they should change all the workers they do not know how to serve the public

Horrible is the worst pharmacy, they should all be fired, they tell you that you go to an hour and when you arrive they dont have the medicine prepared, the treatment is lousy they are nothing professional, you call and after a while waiting they hang up on you, they are all worst.....

I shouldnt even give a star .. But I have no choice ... That pharmacy is the worst thing in the history of bad service .. They dont know how to bill ... They dont even respect customers, they cheat them ... I went three times to pick up a simple amoxill for my daughter and I had to go three times because they never had it ready .. the technician I was not even knowing where I was standing ... I ended up taking my recipe to the walgreens opposite .. !!!!

Great service

Great service

More than an hour for a call and simply nobody answers ...

Heavy work in Pharmacy, employees apart from that they do not want to do anything, do not pay attention to medical prescriptions, it is not the first time they do their job badly, if I do not realize they give me another persons medication and to top it off they gave me the measuring syringe

Good attention

The place went perfectly. ..