Just stopped in to upgrade my phone. Cameron took care of me and was excellent. Very kind and patient. Highly recommend having his assistance if you stop in!

As always, Jason was spectacular in his helpful approach. Jason has helped me for years. With the debut of the IPhone13 I decided to trade my ancient phone in for a new one. Problem- I was in NC and Jason was on Hilton Head. We got everything done and I got my new phone but was having difficulty getting it online. Jason stuck by me into the evening after he went home. We finally got everything working correctly-my fault it was so tedious. I would, without hesitation, recommend anyone needing assistance with Verizon to contact Jason at Cellular Sales Hilton Head. And, thanks again Jason for getting the entire family fixed up !!

First and foremost, Jason was extremely helpful and thorough with helping is get new phones and an apple watch set up. Secondly, the store was very clean and well kept. We had a very pleasant experience.

Our sales representative, Jordan, was wonderful! He sold us three new phones for the family, explained everything in detail, and got us excellent deals on the phones, plan, insurance, and accessories. He was very patient and knowledgeable. This was definitely the best experience we have ever had in a Verizon store, and I would strongly recommend both him and at this store!!

Wonderful experience and rep explained how to use the AirPods before I left the store since I never had a pair before. Sound quality is unbelievable!

Chris was very informative, and knowledgeable in is job. Very calm, focused and patient. Offered a lot if information regarding, phones and which one would be good for me. This was a very good experience today with Chris.

Jason was absolutely very helpful and certainly went out of his way to make sure we were totally satisfied! Very professional and knowledgeable!

Daniella at the Hilton Head store went above and beyond to help me yesterday when I came in with a cracked phone and looking for options but having no idea what I might want. She went over all my plan and replacement options, and then was even willing to pick up a phone at a different store for me so I didnt have to be drive over an hour. Through all my questions, she was friendly, extremely knowledgeable, and just helped to destress my situation.

Went in for an upgrade today and CJ was the best Verizon salesperson I’ve ever worked with! He was very helpful in helping me understand the trade in value, transferring my old phone to my new one and choosing the best accessories.

Chris was wonderful, my phone had died and he resurrected it long enough to retrieve all my data and transfer to a new phone! Saved the day!

Christian was awesome! We were in and out within 20 minutes. Quick service. Knowledgeable staff. Quality products.

Chris was super helpful and friendly! I was able to walk in, get a new phone and out the door in no time! Very efficient and seamless!

Yesterday (07/26/2021) morning, we called VerizonWireless Customer Care, twice, the second time was in an effort to correct errors that they made during the first call. Both times we had to deal with automated attendants that didnt work properly and had to call back several times before we got to a human being. (For the sake of the readers of this review, we are leaving out a lot of detail on the poor service.)Out of frustration, we searched for the nearest VerizonWireless Store (Cellular Sales Store) in an effort to deal with a real person face-to-face. We are currently on vacation in northern GA and drove 30+ minutes to Hilton Head, SC, which was the closest VerizonWireless Store.Upon arrival, we were IMMEDIATELY greeted by Taylor Peacock who had a big smile on his face and gave us a very warm welcome. We immediately felt that we made the right decision making the drive.We spent 10-15 minutes complaining to Taylor about the poor VerizonWireless Customer Care service and what we were originally trying to accomplish. In about 1 to 2 minutes, Taylor fixed the issues.It still amazes us that we spent about 2+ hours on the phone with VerizoneWireless Customer Care who should have done what Taylor did in the time that Taylor did it in. Plus, VerizonWIreless Customer Care was trying to sell us additional packages, at a major premium and that we didnt need, instead of fixing the issues that they created. Additionally, they would not revert us back to our original plan.We are so appreciative to Taylor and the Cellular Sales Team. We asked Taylor how we could write a review for him and the Store to show our sincere appreciation. In response, Taylor responded with such appreciation that we wished we could do even more.Cellular Sales showed us the best Customer Service that we want to recommend them highly.-- Vic Calandra & Luis Irizarry (Marlton, NJ)

Chris thank you so much. You are the best.

Very good customer service but staff seemed more interested in up selling new products than just assisting with what was needed.

Chris he was so awesome so attentive and just all around great and was going above and beyond to help me.. thank you so very much for your kindness Chris

Rachel was excellent. She was very helpful and got us all straightened out with what we needed. She does a great job!

Chris. I came all the way from Rhode Island just to deal with and purchase from Chris!! He has taken care of the whole family. An asset to the company, lucky to have him!

Courtney Griffin, my Verizon specialist, did an excellent job in helping me with my purchase and set up of my new Samsung phone. She was very professional, knowledgeable, and efficient. She even went out of her way to help me pair my phone to my automobile. Great customer service experience. Thanks

Jorden was amazing. He took his time and made sure we got the very best deal possible

Lance was great! Extremely knowledgeable and very courteous. He explained everything very well and was extremely efficient! Great experience.

I find it very helpful to have a nearby retail location for shopping new ohines, fixing old ones, and advice on using the phone. I have dealt with numerous representatives over the years and have found them very knowledgeable and helpful, with very good technical skills.

I upgraded on Mar 8, 2021. All 4 bills, since then, were different. This has been worse experience in 10 years as customer. The promotion credit took forever. I have made 7 visits to store to get issues resolved. Your prices are twice the competition.

Chris was excellent to work with, I would recommend him to anyone who is looking for help and service at Verizon.

My younger brother and I went in to upgrade his phone during Memorial Day Weekend and during Quarantine. We were greeted by Juan Ibanez, as well as assisted by him the entire 2 hours we were in the store. Juan was an absolute blast, so professional, incredibly patient and helpful. He turned the entire process, that most would dread, into one of the best experiences we have ever had at any Verizon store, period. So grateful for the extra time and care he took to ensure all out needs were met and going above and beyond what was asked. His co-worker Lance was equally as pleasant, and professional. Lance would walk around periodically to clean and sanitize while we were in the store. Overall thoroughly impressed with level professionalism provided!

Welcomed by all as we entered. Clean store and assisted us with all of our needs.

Craig helped us today and he made it a breeze to get my husbands phone replaced after it died on us.He found us the best phone and best deal. Thank you for saving our photos and contacts! You went the extra mile and we appreciate you.Verizon is lucky to have you on their team.

When we purchased new phones we had an inexperienced sales rep who unfortunately told us some things (regarding monthly charges) that were not true — hence our monthly billing skyrocketed. Between November snd March we have repeatedly gone back to the store to get some relief and I have to say that a number of in store representatives as well as Verizon Customer Service people have tried really hard to help us. While our monthly bill continues to be higher than we were initially told, I believe Verizon has tried hard to make adjustments to give us some relief.

Your place to go for a new phone, or any other items. Good plans for everybodys budget and taste!😚

My father in law is 80 years old and needed an iPhone. He isnt very technical and he was lucky to have Susie guide him step by step on how to do everything. It took long time and she was extremely patient and had an awesome attitude. She helped him pick out the plan, the case. Explained everything in an easy manner to him. He is very happy because Susie made his experience a very pleasant one. I highly recommend her to everyone. Thanks a mill Susie for everything.

Super knowledgeable Staff & good inventory

Dropped my phone so hard it was no longer responsive to touch. I could not call the Verizon store, so I just showed up.Jason Klempner provided excellent professional service that exceeded my expectations in terms of diagnostics and offering options based upon my specific situation. He is skilled at translating his expertise to non-experts.Moreover, Jason has an extensive knowledge of Yankees statistics if that is relevant to your issue.My problem was resolved more quickly and less expensively than expected, thanks to Jason.10/10 would go to this Verizon store again.

This Verizon location might be the best one I’ve ever been to. Verizon is already the best, but the customer service here was on another level!! Isaac was so amazing in helping us out!! We had so many questions, and he answered them with great detail and also offered feasible solutions. When we got home, we realized we had one more question about the new unlimited data plans, and another man was able to help us out on the phone, and he was also exceptional!! Overall, we left extremely satisfied with our experience! Great location with great workers!!

My best experience by far visiting a Verizon store. Chris was so helpful helping my daughter upgrade her phone and made everything very easy! Would definitely recommend this store.

Chris is super helpful! Needed a new phone immediately, helped me get up and running in no time. Wonderful customer service!

Love my phone, great customer service and they were able to answer any question I had, very helpful

I damaged my phone beyond repair😕. Marcellus Richardson (Sorry if I spelt the name wrong! Im sure I did) helped me for 3 HOURS. He was very kind, considerate, and was huge help. He deserves a raise! Great experience.

Had great service-Brian M. helped resolve our issue swiftly and pleasantly!

Wonderful experience....great price! Happy with everything!

My Wife purchased a new Samsung S20 Ultra 5G cell phone for me and I stopped in to have all of my info transfered to my new phone from my Samsung S8+ phone. Craig was the associate that helped me with this, getting me up and running in 20 minutes. He was amazing, and definitely showed some of the best customer service qualities I have seen in years. He was polite, courteous, knowledgeable, and super helpful in every way. He truly is an asset to Samsung and Verizon for his amazing customer skills and caring about customer satisfaction. He is a 100% great person and employee.Thank you Craig for all you did to help me with my new phone reboot.Sincerely,Chef Jim McLain

Trey has done a fantastic job for me today. He had walked me though my new phone. Plus he is a very good rep for Verizon, very happy

Trey was extremely helpful today. I was locked out of my Apple ID and he helped me log back into it. The other store wouldn’t help me so I’ll be going to this one from now on... Thank you so much!!

Very friendly and not pushy

Great first time experience. Very kind people

Chris and Edgar helped me very much after my phone died in the Atlantic. They hooked me up with a new LG v60 and got me running. Highly recommend going here!

Fantastic job. Thank you.

Ed was extremely helpful in replacing a phone that was destroyed. In addition, he took a lot of time to make sure I knew how to use the phone and to make sure all of my contacts,my emails, and my apps were all on the new phone. He made sure I knew how to use all of them before I left the store. He answered all of my questions and made sure I understood his explanations. In addition, he also informed me on how to use my phone overseas for my next trip. He gave me his contact information in case I had any problems after I left the store. He was affable and made the process enjoyable.

Trey was great. My phone died and he helped me get a new phone and set it up in a timely manner. He answered my questions also

Excellent service

Enjoyed my visit to Verizon on Hilton Head... very nice people and very helpful!!

Came in with a pain in the butt situation switching phones from one line to another and Christian Purcell took care of me and my mom. He was really professional and super nice. Made sure we were happy and did everything we asked him. Definitely recommend him

Had an incredibly positive experience at Verizon in Hilton Head today. I was so impressed by the patience, determination, and knowledge of their employee named Travis Duffy. I had a rather complicated business issue to resolve and his tenacity and willingness to help me were amazing. When someone has such a positive attitude combined with such exceptional technical skills they should definitely be applauded. A special thank you to Travis !!!

Brian was amazing at helping us with our Verizon phone. Very knowledgeable and great at fixing our phone problem. So polite and treated us with respect

Trey was extremely helpful!! We are lacking in the tech department and he explained everything so well. Definitely an asset for Verizon.

EXCELLENT service from Marshall! He was extremely helpful to my mother and I and did not rush my mother when she drove him crazy with tons of questions. She is thrilled that her phone is back up and working. Thank you Marshall and we are so happy to know that we can now come to you for any help in the future!

Ed is an amazing sales rep. Very friendly and funny. Made us feel right at home, especially with us traveling with a threenager. He was very helpful with upgrading my father in laws phone. He is now finally up to date with technology 😃 👍

Chris Lanier & Gina OrtizI purchased a new phone today. It has been the most pleasureable experience Ive had in a long time. I highly recommend this sales team

I could not have had a better experience today at the Verizon store on Hilton Head Island. I brought in an iPhone with severe issues that begat more issues. Gina, the associate who was assisting me, never flinched, lost patience or interest during my lengthy stay. She worked the problem and found the solution. Her steadfastness and perseverance was admirable. Gina is a credit to Verizon. She has my thanks and I will be using this Verizon store again in the future.

Trey has been super helpful...we came in to get a new phone and he guided us in the right direction for our needs....we are very happy with our purchase and the excellent service!

Best Verizon store in the area. I purchased a phone (LG V10) from Adam on 6/17. Adam was great, helping me make needed modifications to my existing plan and going out of his way to explain surcharges and fees in laymans terms. Furthermore he followed up to ask how I liked the phone and to be sure that all bases were covered. Not once, in 15+ years of purchasing phones, has a salesman called to follow up. Very impressive customer service.After two days with the V10, I realized that (this otherwise great phone) wasnt to my personal liking. I needed to exchange/return. I went in fearing the worst, but met Jason who was incredibly efficient and courteous in expediting my return. Jason patiently explained the process and tried to help find a model that would better fit my needs. Ultimately, I had to purchase my phone from another retailer due to time constraints on my end, but I truly wish I could have purchased the phone through Verizon Cellular Sales.All in all, service at this store is leaps and bounds better than any other phone retailer. Salesmen like Adam and Jason will take the time to explain plans and devices, without esoteric wording or any nonsense. I left feeling like I understood what I was purchasing/signing up for, and I felt like I was actually a valued customer. Experiences like this are getting harder and harder to find in the cellular business.

TreyYou we professional and awesome today getting my new iPhone set up and connected to my watch and car. Thank you!Mark Crist

I have been here twice and always had a phenominal experience. Most recently lost my phone on a dock and was positive id never get any of my information back but with the help of Evans i was able to get it all faster than expected and had a great time while being helped. Ive never felt so taken care of and positive that Ill come back here because of him and the people in the store.Two thumbs up five stars and a smiley face

Chris was awesome helping me set up my brand new phone. Answered all my questions. Excellent customer service.

Chris and Dakota are two very efficient employees for Verizon. They explained everything from top to bottom. Very smart gentlemen. It is a pleasure to work with them. They both deserve a raise. Will recommend to my friends. Thank you. Sherry Robinson

Im a customer at your Verizon store in Hilton Head.I would like you to know about my excellent customer service experience with John McPeters.John was AWESOME! He went way beyond the call of duty in helping me solve the complicated issues with my iPhone.He was courteous, knowledgeable, kind and patient! Always answering my questions and concerns in a professional manner.I would definitely recommend all of my friends to John. He is truly a asset to your company.Sincerely,Ellie Short

Trey was extremely helpful with my purchase. I would recommend him to anyone looking for a new phone.

I came today to get an upgrade. Conchita really took her time in explaining the device payment vs. traditional 2 year contract. Both of us ultimately decided on what was the best for my individual needs. This is the best experience I have EVER had at a Verizon store! Will always do business there!

I went to the Verizon store with no phone that was working at all. It was an old iPhone 4. I met with Elliot, and he took the time to not only show me how to use my new phone, but also set it up and wouldnt let me leave until he was sure that this woman in her 60s knew how to use her new phone properly. I would highly recommend that anyone going to this location or on vacation in Hilton Head, ask for Elliot when you go to the store. You wont be disappointed. I promise. Thanks Elliot.

Sarah was an efficient enthusiastic associate! If she has not been here we would not have had the phone working,. I spent countless hrs without my phone and more hours time on line. Trying to fix it with customer service.She is a valuable asset to your business! Keep her and give her a raise . She was an outstanding customer service skills.

Chris exceeded all my expectations to get me a new fantastic phone.

Our service rep Marcellus did a fantastic job!

Chris and GinaSo informative so helpful. Their advice was invaluable their wonderful employees

Trey was very helpful! He helped me log back into my Google account on my Tablet. Thank you!

ISAAC was simply superb! I had an issue where Id had an international plan on my phone I was still being charged for (2 months after id returned to the States) and asked if he could help. The man is a gentle, polite, effective, smart, gentleman SUPERSTAR. He guided me to call Verizon from my phone, told me what to say to them - and the kind lady on the phone (Jill) wiped out 2 months of extra charges. PLUS he then said i qualified for a reduction in my bill as Im over 55. Net net I had over $250 wiped off my bill, and my monthly bill cut drastically. The atmosphere in that store is superb. there evident employee comraderie, yet it never interferes with the service. Without a doubt, the best Verizon store I even been into. Isaac, THANKS!!

Katie G was so very helpful. She explained a variety of options to me and helped me find the most reasonable for my budget. I have had the best Verizon experience that I have ever had. I am on vacation and she has done a better job than my home town representatives.

I’ve been to numerous phone carriers and switched from AT&T to Verizon because of an amazing employee named Heinrich Bremer! He helped me every step of the way through the transition and even helped me ship my old phone in for a credit! He was very sincere, and is by far one of the best salesman I’ve ever met! Do yourself a favor and ask for him!Many Thanks!!Bobby K

We came here to upgrade one phone and review our data plan. Erin patiently walked us through the options (there are a lot!). We ended up with a more suitable plan for our uses - and a less expensive one - as well as a nifty new iPhone 6+. We are happy!

I stopped in the Verizon store today and was promptly greeted by Jason. I needed a new car charger and he provided me with input on which one I should purchase. Before he rang me up he looked to see if I was getting the most out of the current plan I was on even before I got a chance to ask. Thanks to Jason I am now on a plan with more data that costs less!

RyLee was amazing! She helped me set up my new phone and it was so easy!

Mellissa Morris is the best. Everyone should really go visit her. Awesome customer service. She seemed to really know products and best deals

Issues with my sim card. Christian Purcell was awesome! Took care of it immediately, offered all kinds of useful advice unrelated to issue. Great experience!

The Verizon store on the south end of Hilton head Island bar customer representative was named his named Trent. We would like to express extreme thanks for his patience. I came in with a client for Verizon who is my friend and she is 93 years of age and he was more than courteous and more than patient and we are deeply appreciative Libby’s Beerman

Bought a phone here and had to take it back to get looked over because bluetooth wouldnt work. Jason met me at the door, shook my hand, and figured out that my phone was working fine but my car was still connected to my old iphone. Jason linked my new phone to the car and everything is working great! He was very polite and helpful and the whole process took less than ten minutes. Thanks, Jason!

ChrisWe have been customers with Verizon and are stockholders. This is the finest service we have ever received. Chris is knowledge and patient.Cannot express how pleased we are.

This is the best store in Beaufort county and worth the drive wherever you live in the area.Elliot spent lots of time helping me decide which phone was right for me and then lots more helping set it up and showing me how to use it.If you want a quiet, professional, personal experience with no pressure and no hype, come to the Hilton Head store and talk to Elliot!

Came in to see what might be available, not buy! Talked to Hannah and was so pleased with her service decided to upgrade. She asked how I used my phone and showed me several options that were suitable keeping in mind that I didnt want my bill to increase greatly. Very competent young woman and a credit to Verizon!

Back in the summer while on my way to HHI for a vacation, my cell completely stopped working. I needed my phone. So, after a couple of days, I went to this store. Jason K was very helpful & went out of his way to setup my new LG G6. He completely transferred all my files & contacts. He explained all the new features for my new phone. Luckily for me, the phone was on a promotional sale. Plus, he got me a discount on the cell case & glass protector. I dont know if he just felt sorry for me or not, but I felt like he went above & beyond. Regardless, I really did appreciate the extra effort he gave me.

I knew I was going to have a great experience as a first time visitor to the store as soon as I arrived. Evans got up from his desk to hold the door open for me at 7:30pm, 30 minutes from closing time. I told Evans that I didn’t want him to have to stay at the store with me and my problem device until 9:30pm. I was more so looking where my price range would be and what phones they had available. Evans assured me he didn’t mind staying late so we started the process. 5 phone calls, Omni issues to boot, and 3 hours later, I am the happy new owner of an XR and an Apple Watch. Evans really took his time and made sure he explained everything to me. He also remained patient when Core was giving him the run around about my account and why the upgrade and credit application were not being approved. Thanks, Evans!!

Thank you so much for all of your help these past few weeks.

Isaac was absolutely terrific! He answered all our questions and was patient and helpful! I would certainly recommend asking for him by name when you come to the store. You won’t be disappointed!

Isaac is the best! Smart, efficient and considerateof customers. Every Verizon store should have an Isaac!

Ed is the BEST! Made everything so simple and smooth! So happy with our new products and awesome service!

Isaac is the best! He helped me get a screen on a brand new phone and work with a warranty issue to get another screen. He was very patient and concerned with my needs . Great job !

Trey Burke was amazing! He demonstrated incentive to promote Verizon and sincere commitment to satisfaction. He not only informed me for making the wisest purchase, he also a assisted me to download and activate apps and content important to me. If there is an employee of the year..I nominate Try Burke.

The customer service in this store is amazing. I will never go back to a corporate store. They dont give any kind of help. The people who work here are so helpful

Cellular Sales really helped me out this weekend! My phone died on me Saturday so I headed over and Travis was there to greet me and helped me with my issue right away. He was very patient and would not give up until the issue was resolved. All of the associates there are top notch and ready to assist. Thanks Travis!

Trey was SO HELPFUL TODAY....He is a great ASSET and youre LUCKY TO HAVE TREY on your team !!!

Ed Vista did a great job helping me understand my incredibly high monthly Verizon bills! He got my rates a little lower and he got me unlimited data! He was friendly and knowledgeable!

While on Hilton Head Island I dropped my phone in water so needed unexpected help on purchase of a new phone. Michael R. at the Marina Side Drive location was the BEST!! He spent all the time I needed explaining my options. This was the most professional Verizon experience Ive ever had thanks to Michael R.

Malik at Cellular Sales on Hilton Head was exceptionally helpful and took great care to make sure my daughters phone problem was solved! He was also very funny and entertaining - and even offered me coffee. Plus, he smelled good :)! Exceptional service!