Deceitful Marketing and Wont honor their own policies. Came in to get Mobile 1 Oil. They wanted like $40 for oil and had a special to include oil filter and some kind of cleaner. I asked them to price match with Walmart for around $30 thats just the oil and they refused. I quote their company policy found on their website that says Advance Auto Parts will price match local competitors in store and online. The employee then tells me, well Walmart isnt a competitor so they wont price match. Like really? You sell the same oil as Walmart and if we dont meet an agreement Im gonna go down the road to get the same product at cheaper price thats the very definition of a competitor. Employee still refused to honor their policy so I drove to Walmart and bought same oil almost $10 cheaper. Also there special where you get a free oil filter and cleaner is absolutely deceitful as all they did was raise the price of oil and through in more products that equals the same if you were not to have risen oil price. So its not really free your still paying for the filter and cleaner just by paying more for the oil.

I was having some issues with my starter and Avery at Advanced Auto went way out of his way to help me for about an hour in the baking hot sun, running a bunch of tests, and he didnt even charge me for it. They recommended me to an autoshop nearby that got everything fixed quickly and cheaply. Excellent customer service, all the folks there were super nice and really put in extra work. Highly recommended.

Employees in this establishment are kind and are eager to help. I needed a new battery and Mortimer took care of replacing my old battery for a new one. He did a great job. I recommend this place.

Got what I needed fast. Staff help me to make sure I was purchasing the correct item.

Always helpful staff . I like they have what I need in stock.

To some it up, Fast friendly service. RYAN great job!

The guys at Advance auto were spot on on parts needed . Great bunch of guys

Courteous staff. They had the parts I needed. Great customer service.

I have to go by somthing for my jeep they got good service.and, guys that help you ladys they put the. Car 🔋 for you..thanks

Store was very clean and well stocked, everyone was very helpful. Would recommend to everyone.

Many thanks to Bee who took great care of us with our daughter in laws car. My son is deployed and my daughter in law left the lights in her van killing the battery. We got the van jump started, took it too Advance. Bee took the battery out, got permission for us to leave the van overnight. The next day she checked it, put it in and tested it again. We drove from Jacksonville NC to help her and Bee really went above and beyond. Will always use Advance over others because of the great service they offer.

They were GREAT. My battery died and after i got a jumpstart to get there, they verified it was the battery BEFORE they sold me one. Then they installed it for me. It was a giant relief with the family mechanic OTR.

Went to buy a new mirror for my truck.

Had everything I needed and at a reasonable price.

Treat you like family

Associates seemed very knowledgeable, assisting a gentleman who assumed hed picked the correct headlight bulb. But in turn the one he had was the wrong one, hed gone by looks and comparison.

Very helpful

Good Prices

I went here to get brakes for my car and the gave 2 different sizes in the same box. I called and they said the would take the part back. When I went up there to return the part the General Manger Ryan told me he wasn’t going to give me my money back although it was a mistake on there part. He was very rude and had poor customer service. I called corporate and they said that they would let the General Manger make the decision. I wouldn’t not recommend any go here.

Helpful and courteous.

Great service from the gentlemen working the counter today.

Unknowledgeable

Billy was amazing. He helped me change my battery, and gave me some tips as well.

Knowledgeable staff, very helpful and polite

Jennifer had the parts on hand. Made the job easy

Always helpful and good experience.

Pricing windshield wipers and car seat covers

A place where they love to help. And if you live in the neighborhood, they get to know your vehicle needs.

Quick checkout. The employee who helped me was helpful, answering my questions and went as far as retrieving the oil and filter while I waited at the counter. Exceptional service! This saved me from having to go to another store. Overall a pleasant visit.

They have great price and they give military discounts.

Friendly organized and they usually have what I need if not can get it rather quickly with no delivery fees. Military discount is nice

Pretty decent as far as advance goes. Employees never give me the I dont know what Im talking about attitude. Always a quick trip. Options to save more by buying online with coupons and picking up in store.

Good

Had a hard time on the phone with finding the correct parts for a vehicle. 2 employees later and we got it in stock. Had to go to the same brand store 5 blocks away for the remainder of the parts. 45 min experience to check out a part that was on the shelf on hold.

I found everything I needed

Always good to go there find what i need and talk to my friends that work there.

Found what I needed

The people are amazing in the store take the time to get you all the right parts for your needs and answer any questions

Five stars for courtesy, service, and professionalism. Ryan was terrific! Thank you, Advance Auto Parts.

My favorite place that I just love shopping. It gives me fond memories of the past. Everybodys professional and courteous. Been a customer since first day opened here.

This is the auto parts store I like. If you qualify for a discount there is no problem. They always are there to answer questions even if Im unable to buy anything.

Good place

Amazing service

Always fast and friendly. Patient with getting a lady what she needs. Very helpful.

Team members worked in concert to ensure fast pleasant experience listen to customer provided Parts as requested highly recommend

Ryan is my main parts guy,he is professional and awesome

My favorite auto parts store in Hinesville. They have always strived to take care of my vehicle needs.

Workers are usually unhelpful and ignore you. Only reason I occasionally go to this location is that it is a block and a half closer to my home. The location on E.G. Miles is much better and has helpful staff.

Staff was very helpful, help me find what I needed got me out of there quick.

Went to pick up a light bulb for my headlight. Provided year make and model of my vehicle and was still sold the wrong part. Disappointing.

Prices are sometimes above average on some items but always get good service.

The guy who was helping me was texting the hold time Rayn was his name

Great service and knowledgeable staff

Found just what I need. The help was great

As a woman, I am never made to feel stupid when I come in this store. The sales associates are friendly and helpful and do not mind taking a look at the vehicle to help you determine what is needed.

Carlos is always helpful and great with customer service I always go there and will continue

Best Customer Service. Sales Associates Are Very Knowledgeable And Helpful.

I went there to get antifreeze and carburetor cleaner. They only had 5 gallons of the type of antifreeze I needed so I had to get the last gallon at Wal-Mart. I was very disappointed in the speed of service because I saw at least 5 employees but only one actually helping customers and he took a long time to get the first customer taken care of. I was third in line and waited over 20 minutes just to pay for my items. I found everything to be cheaper at Wal-Mart when I went to get the last gallon of antifreeze I needed so that made this visit even more disappointing.

Awesome customer service, great prices

Every time some one ask me where to get there parts from I tell them advances auto.However today I was not satisfied with the customer service.They would not return parts that I bought yesterday cause I dint have the order number I have never had a problem like this with them.They just used the card it was purchased with to look it up but the guy was just being lazy and difficult

Hwy 84 the bom in Hinesville ga

Love this place every one is so helpful an very nice people

Employees dont want to do their jobs. I ordered a part it came in on the first of September..I went in to pick it up and was told it wasnt their that they would call me when it came in went in multiple times on the second was told the same thing....the four time I went in their were different people working till close and I was told that I was lied to by a employee that went straight to the back grabbed my part and told me its been their since 3pm on the first

VERY HELPFUL WITH THERE CUSTOMERS AND VERY KNOWLEDGEABLE ON PARTS

Dont bother customer service has went down a lot over the past few years and continues to drop. Their warranty service has gotten a lot worse too. Do your self a favor and go to Bumper to Bumper or Oreillys.

With a 25% off online discount code, whats not to love????

Came in got what I needed and left... great service

No problems here. Good service

The customer service here is outstanding!

Customer service and support is awesome! Luis was not only helpful but to notch.

Very helpful folks

Good Place to Buy Autoparts New

Competitive prices. Knowledgeable staff

Needs more counter personnel one associate to run the store very under staffed but the on the clock was patient

Easy to find parts but pricey!

Fast service, I attempted to purchase an item but a better one of higher cost was on sale for less but wasnt advertised, the CSR expressed that to me and advised me of that before he rung up my order.

Good auto parts place especially if you order on line.

Service and staff very helpful and professional

Customer service is great! Never had an issue.

👍

Incompetent people behind the counter. They dont ask questions concerning parts fitting a vehicle and just try to get sales.

Great place friendly people

Quick service and cheapest parts.

Slow service. Doesnt always know what part to give you.

Awesome service, the staff are very helpfull

Will go here only as a last resort. Sat in line for over 10 minutes waiting to pay for my items and finally just placed them on the counter and left.

Amazing people and place to get parts

Great customer Service

Excellent customer service

They need to hirer more personnel, or dont let everyone go to lunch at the same time.

They were really nice!

I have to say nothing but good things.

They fixed the problem. Thanks

Good service

Han my parts but hard to get any help finding it

Always customer friendly.

Rented worn out part that didnt work.

Friendly and very helpful.

Always very helpful staff

Very pricey. Does not price match