My tire light had come on and I noticed my tread on one tire was very low.. I call and was there was no wait and I went right way. I was there in 10 minutes and now there was 4 hour wait. Okay Ill come back later. I come back I tell them I know I need one tire but I want at least 2 replaced so even thing out and not to bother checking it for repairs it just to far gone. I was told no problem they can do that.I wait for 2 hours and have the woman helping come out to talk to me. She says they tried to repair my tire but its not repairable. I told I know I told you not to bother and just replace it. She looked me in the eye and said I just didnt believe you and we dont keep that tire in stock. Really? I drive a basic 2016 Ford explorer i dont have special tires, there hundreds of that car in town and they have no tires for it?She tells me they can order it but it will be at least a week before they get them. I was annoyed because they had told they could get everything done today. I asked about the tires warranty and ratings she wouldnt or couldnt tell me anything about it just the price. I just asked for my keys and left. I was done with her being rude and dismissive. I went to discount tire got a full set of tires in less then 2 hours and very friendly service.This tire incident was also not the first they have been rude but I looked past it. I was want to mention that i had my oil changed 2 months ago and my tires were marked as green tread levels and nothing about replacement was said. So apparently in 2 months of driving less then 5 miles a day my tires went from fine to almost bald...sure. More likely they just didnt do their job then. I wont be back for some time.

Ive stopped here a few times and couldnt get the time of day from most the sales reps. However I went by today (5-15-21) to look at a ford Explorer. I was helped out immediately with a great sales person. Kris, she was awesome listend to my needs and worked with me. And the new Manager Craig helped to get the price were I needed it and felt like I was getting a good deal. They gave me a generous amount for my trade. Even the finance man was polite and overall a great experience. Definitely recommend giving them a shot!

We are from Alamogordo and we broke down between Tatum and Lovington. When we talked to Permian Ford they initially told us because it was a holiday weekend it was highly unlikely that our truck would be looked at on Saturday and it may be up to 4 weeks because they are so far behind. I got a call first thing Saturday and the ensured me they would do everything possible to try and get us back on the road and about 4 hours later our truck was ready! THANK YOU! You guys saved us so much time and hassle!!

First time there. Service guy Michael seemed knowledgeable and caring.Ill update when I get my car back.

I was visiting Hobbs and my 2021 F350 wouldn’t start after dinner at a local restaurant. I called Ford roadside assistance and they wanted to tow my truck to a town far away. I said no and waited till the next morning. I called roadside assistance again asking to please tow my truck to the local Ford in Hobbs and they said no roadside assistance would not cover the tow unless I went to the Ford in Texas. I called Troy, the service manager at Permian Ford and he went above and beyond any dealership I have ever been to for service. He called Ford roadside and didn’t get very far with them and had my truck towed on his own to Permian Ford to get my truck fixed and on the road the same day so I could get home to South Texas. His mechanic Richard and the entire team provided the best service hands down . I wish all dealerships had a team like the service department at Permian Ford. I couldn’t be more pleased. Thank you thank you thank you!

Normally, I would give them a 4 or 5 star rating, however, this last visit was different. For some reason they decided to charge me double than I normally pay without telling me prior. I talked to the secretary and she said it was due to my discount having expired after 5 years. I bought my truck in 2008 and have been getting it serviced there for 12 years. Suddenly, you want to charge me full price without even letting me know. Dont plan on going back anytime soon

Very happy with sales, and every other department that helped out. Made us more friends in the process. Great family culture dealership, best vehicle purchase we have been part of. Highly recommend place to buy new or used.

Having my vehicle service there always do a great job 🙌

This was my first online car purchase. The staff at Permian was informative and up front with the information regarding the vehicle. I would recommend them.

I just want to say that Lloyd and Matt went out of their way to help us out. Most car dealers that Ive been at, all they were interested in was how much money I had. It wasnt that way at this dealership. Lloyd and Matt did everything possible to make sure that my wife and I drove away in the car we wanted. Thanks again Lloyd and Matt for a wonderful experience.

Apparently everyone at the dealership is testing positive for COVID and still going to work according to someone named katia Garcia

Absolutely terrible, managers dont care about their own employees. The techs and service writers are being diagnosed with COVID and NO ONE IS GOING INTO QUARENTINE

I love the atmosphere at Permian Ford. Kory our salesman was and has always been awesome to us. Luis in the finance dept makes us feel like family. We wont go any where else they will always have our business.

The service department took my F250 truck in promptly and changed the oil, oil filter. I requested to replace air filter, and fuel filter. They also took care of a recall notice. Disappointed that they do not rotate the tires like they use to you now have to pay extra. My bill was already $354.00. a little shock at the cost of the filters.

I love my car and PERMIAN FORD SALES REP.GREG DID AN AMAZING JOB HELPING ME FIND EXACTLY WHAT I WANTED AND THE YOUNG LADY THAT SET UP MY PHONE TO CONNECT WITH MY CAR SHE WAS SO SWEET. I WILL DEFINITELY COME BACK IN THE FUTURE.

Still haven’t been paid from either company, and I’m highly upset. Next is a BBB complaint on both companies.. Do not get tricked or games played with by them.. They are slick talkers and will make you believe, something that is not true.

I had the pleasure of meeting Mr. Kory at Permian Ford in Hobbs, NM, while my husband and I were contemplating purchasing a new vehicle.We visited many dealerships throughout the Permian Basin, and keeping within ”No Contact” directives (June 2020), we explored online options as well.We stumbled upon Permian Ford where Mr. Kory greeted us with a laid-back, easy-going disposition. It was so refreshing. He had so much patience as my husband test drove a number of vehicles well past closing time.Eventually, later that week we made a purchase.It was such a great experience that we went back to next week and purchased a second vehicle. Mr. Kory has assisted us through the servicing of both of our vehicles, and he has gone above and beyond. All the while making us feel right at home ! Thanks, Kory

Service department is the only place I visit at this dealership. We own 2 Ford vehicles and appreciate the service provided on these vehicles. Service advisor David Miranda is always happy to help. If there is ever a problem he is quick to fix it. I have been happy that service advisors are willing to correct any issues that may arise. I may actually be one of the customers they probably don’t like to see because I am particular about how I like things. I take care of my vehicles because i want them to last.

Bought a new car there and we love it

The service and parts team is amazing! I had the pleasure to got helped by Nayelli and Kenya, they were truly professionals, got all my questions answered, really good customer service.

Loved my old place of employment so had to stop by and see my girls

Great Service and friendly people. Thank you to everyone at Permian Ford. Especially our salesman Giovanni and Luis the business manager who got us financed.

Very enjoyable experience. Sold me a great truck at a great price. Greg was a pleasure to work with. Honest and caring. Highly recommended!

Best service in town, very reasonable oil change price on Diesel engines. Will not take my vehicles anywhere else but Permian Ford in Hobbs NM.

As allways very satisfied with staff, and service on my vehicle. Keep up the good service

Kory was a good salesman. Looked at two trucks before deciding on one because the two others sold.

Never have any proble.s getting in n out fast

Bought an Expedition from Kevin and Greg. Best experience I have ever had with a car dealership. Took my trade at the highest amount, and made sure I received all of the rebates possible. Thanks Travis Hicks at Richland Auto for referring me to them!

-Don’t buy a used vehicle here-Sells = Liars/Frauds | Mechanics/Techs = Confused | Kevin (GSM) = MVP “He is the best part of Permian Ford”Everyone in between = ObliviousBought a “2012 Truck” (with trade-in) at Permian Ford on December 11, 2020.Day 1: Truck no startDay 2: Truck wasn’t towed by by tow truck it was pulled by a strap to dealership (I recorded that part)Day 33: Been at Dealership Auto Shop “Getting Fixed” since basically (Day: 2)Day 34: Called Dealership, Truck is finally fixed!!!! YAAAAYDay 35: Called Dealership, (Can I pick up the Truck?) Well, Truck is not starting.Day 35 3/4: Called Dealership, We don’t know what’s causing the drain on your battery, we are trying.I’m just lost for words and so frustrated about the situation, I’ll always have on the back of my mind this truck won’t start one day.

I needed an oil change and they took care of it and checked other things very quickly.

I took my new car there today (12/29/2020) for routine maintenance. All was well until I notice a technician with a peculiar walk watching me heavily. He was either Asian or latino. He went over to a red four door Lexus sedan to check to see if the doors were locked while staring at me. Then as I was talking on my cellphone I noticed a shadow of a person behind a car to the left of me. The shadow stopped moving for while, then it moved again and to my surprise it was that male technician with the peculiar walk reappearing from behide the car while staring at me. It was a stare that would make any costumer feel uncomfortable and unwelcome because it was not a friendly look he was giving me rather a look of displeasure of my presence there and he never spoke one word to me, even after I tried to say hi to him. He just scurried away like some wild, feral animal... as if I was bothering him. Strange but true story.

Ramon and his new guy were awesome. I told them both exactly what I wanted and they hoped on it and got me what I was looking for. And it was in my budget. Ramon explained to me everything I need to know and walked my Spanish speaking husband through as well. Ramon and the new guy made my day. I am completely super happy with my truck. Thanks guys you are awesome. I am recommending you to my friends and family.. keep up the great work Ramon. I also didnt spend all day there these gentleman were done in good timing. Ava n thanks Ford

All the employees at Permian Ford have always been very helpful and quick to get me taken care of.

Kory was awesome! He truly made this the most pleasant car buying experience I have ever had. Together, as a team, we picked out a car, and got through all of the preliminary paperwork finished before I ever went to the dealership in person. Luis, was very easy to work with. He took the time to explain the financing paperwork and made sure I was confident with my decisions before I left his office. Honestly, these two have changed the way I feel about buying a car. And I will go back when I am ready to buy another car.

Took vehicle in for a light out. found and solved problem quickly. Professional and polite.

Worst dealership! Snakes! I took a vehicle for a test drive from the Ford lot with my wife and daughter in the car and the sales kept cursing through the whole ordeal. And as far as i know hes still there.They are the most sloppy, unprofessional group of sales people Ive ever dealt with. Lied about the condition of my vehicle. Said my transmission was fixing to go out! Made out like theyre doing me a favor to trade. Went to Lubbock and got the best service and send everyone I can to Pollard. I wanted to stay local but I couldnt.

Sales with Ramon was decent, got a truck I wanted and got too the road. Had some issues with the truck but Derek, Kevin, and his team have truly done a great job at getting things fixed even though I was not in Hobbs anymore, some small hiccups but overall, would recommend to anyone looking for a vehicle in Hobbs. Good crew. Nice clean appearance as well. Good to know a company will look out for costomers even after a purchase. Thats very uncommon and just shows Permian goes above and beyond. Thanks for your help.

They are greatUnfortunately they had to fix something another dealership didnt do correctlyTech Craig is great and will fix it rightUnfortunately they couldnt fix it right eitherSoooo disappointed!!!

Great and friendly customer service, The staff are fast and reliable. I like the friendly service and the greetings when I come in. Also, The techs are knowledgeable and helpful when explaining terms or services that are needed or that can wait. Also very clean and well displayed showroom.

Great and friendly people in the service department and at the cashier area. I do have to return because they need to order a part in order for the Android Auto to work correctly.

Great place to buy a vehicle! Service is always awesome and the people are super friendly and helpful. They take care of all of my vehicle needs beyond my expectations. Will definitely buy my future vehicles at this dealership!

I was towed to the shop because I had a blowout my car does not have a spare tire. Fortunately I purchased warranty on road hazards when I purchased the car. Unfortunately the tire was a special order requiring two days to get it in. So that I did not have to rent a vehicle, the service agent went above expectations and put on a similar tire that would work until my tire came in, the next day. I recommend this dealer to everyone for sales and service

Salesman was through and management gave me figures without pushing me...

We bought a car 2 weeks ago...they were friendly..professional..and above all nice people..got the financing we at the price we WANTED and got full coverage insurance on recommendation from then...honestly best in Hobbs..ask for Brandy!

Permian Ford has an excellent team in there service department. They and courteous and efficient. Always polite and updates as you wait makes the wait that much shorter. My Toyotas are serviced exclusively serviced at this dealership from which I purchased my Prius C.

The service department were friendly and fast in getting my vehicle serviced for an oil change. Entire staff are professional and courteous. Will return when my vehicle needs service again. Thank you!!

My service was outstanding, as always. It was timely and less expensive than I had been originally quoted.Glad Permian was here and I didn’t have to travel to Lubbock.

Great place to work,, family owned for over 70 yearsI drive from Dallas every week because of the way Permian Ford treats its employees and customers!!!

Liked this place friendly

Good service for vehicle.

Great place great people and services.

David in maintenance like all of your tea members is always amazing. Friendly, courteous, and prompt. He was able to get my truck in for oil change quickly and the work was quick and efficient. The ladies were also courteous and polite. Experience always a good one keeping me coming back.

Traded in our Chevy on a Lincoln, and it was an easy experience. Ramon Arciniega did an excellent job working with us on the trade. The Lincoln is a great vehicle.

These people did a great job on my car! If 5he prices were a little bit better they would get5 stars. Christie in the accounting office was so nice and helpful,

Nobody came out to help me so I bought a honda in lubbock

Great service on vehicle finished in short time. Just couldnt read odometer. Had warranty said was 7000 past was 3000 under. Had to wait 45 minutes to settle warranty issue at pick up . Did get them to finally pay

Pulled up to look at possibly purchasing a car and the person working asked how much i had to spend THEN WALKED AWAY FROM ME TO ANOTHER CUSTOMER WHO CLEARLY HAD MORE MONEY, THEY THOUGHT. I ended up buying a CHEVY TAHOE instead

We took our 2016 truck in to get an oil change. Once we got it home, we hadnt moved it for a couple days. Upon moving it, we found oil on ground and underneath truck . We called and left message for service manager to contact us, however, to date weve yet to hear from Permian Ford. We recorded it to show them before my husband found issue and fixed it. Needless to say, wont be taking it back! My husband and friend also witnessed a service tech in a customers vehicle reversing quickly and backed into another customers vehicle. So check vehicle before you leave!

Good price on the vehicle I purchased. Straightforward about the price and did not try to push extras. Very strange with the paperwork, I had the truck over a week before they would even provide me when a copy of the contract. This made me nervous. They took a while to pay my vehicle off. Did not inform me of some paperwork needed to process my title application until I showed up with expired temporary tags. Did not put the lean on the title application so now I have and get that done and pay a fee for the new title. Very rocky process, not streamlined at all. You will have to baby sit them with the paperwork if you want it done right apparently. Good intentions, just rough with the process.

Had a very good experience with Greg at Permian Ford. Quick, fast and just a great person. All the people we delt with were friendly and courtius.

Eddie (Sales Profesional)was great. Very professional low key experience. would recomend highly!!

Saw commercials on New Mexico Ford Dealers having amazing rebates, like 10,000. So we go and pick out a brand new truck and for some reason the finance manager just wouldnt offer us the rebates. The offer had no rebates at all. Guess I will be shopping for my new ford at Pollard Ford. But thank you to Donna Williamson, she was an awesome salesperson!!

Awesome people, great inventory, lots of lifted trucks!

Best diesel technician for 100 miles in any direction. Highly recommend.

DO NOT USE THEIR MECHANICS!!David lied to me for a week saying that my truck would be ready “tomorrow” 5 days in a row. Then after a week he finally admitted that he HAD NOT EVEN ORDERED THE PARTS.IT’S BEEN 16 DAYS, STILL NOTHING. NO LOANER CAR.They also won’t even answer the phone, or voicemail. You have to tell the receptionist to physically walk to the back and give them the phone for them to answer your call.THEY ARE WAAAAAAYYYY MORE EXPENSIVE THAN OTHER SHOPS.I EXPECT A HELL OF A LOT MORE FOR $3,000.I expected to pay more at a dealership, but I thought the service would be at least decent.PERMIAN FORD ARE EITHER A BUNCH OF LIARS OR IDIOTS.ALL THESE POSITIVE REVIEWS ARE EMPLOYEES OR EMPLOYEES’ RELATIVES.

Always excellent service! In and out for an oil change...friendly customer service.

David Miranda and the staff were both nice and friendly.

I truly appreciate the service team at Permian Ford. They are the reason I take all my vehicles there. Without them I would have to go somewhere else. They are the true meaning of going the extra mile to help someone. Keep up the good work guys.

Very good fast and professional, thank you. God bless always!!!

Honest service, nice people. If you need vehicle service, show up early in the morning if you cant leave your vehicle.

Fast service.Personnel could be a little more friendlier

Always do great and fast job on my oil change, friendly staff.

Great try find girlfriend. Thanks 😊 I need payment quick. I try earning work so I did as that great car I like car as I fix keep white too. I still always lonlyl but try going to school get done then great job me drive easy clam as try new family thanks for car.

I took my 2013 ford f-150 in to have the works done when I get home and raise the hood the oil fill cap was laying on the fender well and the engine coolant had not been topped off. I pay for the service and would appreciate it for it to be done right. I purchased the truck from you and trust in you. Im disappointed!

Buying was a great experience. Having them send the plates or the admin key for my vehicle is another story. Getting a hold of ANYONE through phone is impossible. I guess if you live nearby you can actually wait for someone to talk to you. If that is not the case, youd have better luck trying to reach the president on his cell phone.

We were told by a sales woman they had the truck we were looking for and told us to be there at 3:30. We informed her we were on our way to another dealership for the same truck but would cancel that appointment to stay closer to home. We waited all day and arrived at 3:30 waited until about 4 when she finally arrived to tell us that vehicle was gone and sold. Thats fine but you should have let us know when you found out, not came late to the appointment to make us wait even more just to try and sell us on vehicles we were not interested in. Wasted our entire day, very inconsiderate.

Some confusion on using Ford Pass rewards points at check out. Also noticed a non-recommended oil viscosity was used for the oil change. They probably use the same oil on all requirements. Very fast service and staff was courteous.

I was seen right away and my truck was taken care of!

They were really busy the day I went in to get my oil changed but made sure my baby and I were comfortable while we waited. They did a great job and were very professional.

They only had my truck for one hour on a recall, I was very happy!

I do not recommend this place at all.

I was greeted very well by service writer david whom immediately took down the necessary information to better serve my needs which was an oil change that was needed at this time .I was politely shown to the waiting lobby and offered refreshments as a courtesy when the work was completed on my vehicle i was again greeted by david and explained what work was performed and why then very politely shown to cashiers counter where i was also treated very kindly as i paid for services rendered

Permian ford snd the Permian auto group are by far the best place to purchase a new vehicle as a loysl customer and coming from a blood line of loyal customers as the permian ford dealership has been open forva very long time my grandfather purchased vehicles their my mother and father have as have i and i am sure my kids will founder roger gray and his son derrick gray owner operator are doen to earth local people who are generous and kind giving back to the locsl community and the rest of the permian staff sales rep billy joe sizemoore and his wife are both excelent sales and manager jtom over at permian toyota is knowledgeable and wise beyond his years in vehicles and motorcycles as permian is the ideal place with financing options both in house and out for first time buyers and repeat customers czn handle corperate purchases of multiple vehicles and out fit them with tool beds and accessories as needed and has a large selection of performance vehicles fsmily cars and manly trucks of sll types

Had to come and and have my truck or tone to go dey had a lot of parts people there were very friendly and nice if I was from this area I would always bring my vehicle here thanks for the nice work and great hospitality

Great experience and an exceptional sales consultant (Veronica).

Everyone was very professional and nice. It was a pleasure to deal with them.

I am beyond fed up with this place. I brought my business to them because of a Sales lady that I knew worked there. I was happy with her service and finding me the car I liked. I had all my information that I was told they need to register my vehicle to them within a week of me buying the vehicle. I was told it would take no more than a month to receive my plates and registration. Almost two months later, I have finally received my plates. The lack or correspondence between the proper departments and myself was absurd. I was told every time they were missing some kind of information. Did not make it easy for me to get things done in a timely manner. Never seemed to be able to talk to the one sole person that has access to the information I needed. They were always out or unavailable for me to speak too. Did not seem to understand that if the residency address was out of town, that I could not just swing by and pick up paper work for the mistakes they were making. On top of it all they called MY bank asking for documents that they did not need instead of contacting me! Never again will I use this company to purchase a vehicle from again.

I love my TRUCK and the staff are great and kind.Thank you all so much!

I love everyone at Permian Ford. The sales people go above and beyond to do all they can for you. They have some very nice top quality vehicles and they even check in on you after the deal is closed to see if your still pleased with your vehicle and let you know they appreciate your business. (Kory Kell and Donnie Fierro are the best) Your first oil change is on Permian Ford and thats just another reason why I feel like Permian Ford is the best dealership in Hobbs.

I have a company vehicle that at the time I received it had a check engine light on. I finally was able to get in to the Hobbs Ford Dealership, and David Miranda took care of the problem. The next day however, the light came back on, and I took the vehicle back after work, at which point Trini plugged up his computer to the vehicle and updated the software (no charge). The light went back off and all seemed good. The next day the light came back on again, and after work I came back and David Miranda hooked me up with a flexible time to have the vehicle rechecked. Third times a charm, and the vehicle seems all good (again no charge). They were even able to replace the brakes, which I requested after the fact! Bottom line is that we’re all human, but in spite of that, I felt that David, Trini, and their crew of mechanics took care of the problem with positivity and professionalism. Thanks a ton Permian Ford!

The service department was Extremely slow! The guys behind the desk look busy but the guys in the back doing the work take their sweet time. Was told I would be in and out in an hour and half, knowing I had an appointment in 2 hours. Missed my appointment and took them 3 hours! Avoid coming here if you can, unless you got all day to waist.

Always quick turnaround when I bring my vehicles for routine service. Fast service and easy checkout!

The sales team are great team players. Very welcoming.

Quick and friendly service department

The service advisor wanted to deny my warranty and almost immediately suggested I take my car to another shop and pay out of pocket to fix my car he said there was a small slight chance that my car would be warrantied. I took my car to the ford dealership I bought it from and they took care of my car under warranty no problem

I purchased a new Lincoln Navigator in 2017. One of the tires indicated on the control panel that it was low. The dealership added air. I have had the vehicle in the dealership for the same issue on the same tire 3 different times. They tell me it is fixed. I took my vehicle to a tire store to find out if something was wrong. As I watched, the inside of the wheel was cracked. I went back to the dealership and talked to the service manager, Troy Raulston. He jumped right on the problem. It is a special order only. He ordered the wheel and supplied me with a brand new vehicle to drive since I am leaving to go out of town. This could have been a dangerous issue if the service manager had not acted immediately on a cracked wheel.

Went for an oil change. No appointment made ahead of time. They got me in and out while I wanted. Great service!

Lee and Cheryl were so helpful and made granddaughter so happy. They went above and beyond to help her get the car she wanted and payments as well thanks guys for everything

Service has been great and will continue to take my vehicles here to be serviced. I usually see Sonny and he takes excellent care of my needs

They are just the best Ford dealer in Hobbs. Thank you for your time and consideration