I was interested in a car and nobody ever got back to me. Worst customer service ever.

WARNING WARNING WARNING! This place is a big scam and fraud. The dealership sells vehicles that are salvaged. They fabricate documents such as car fax so the vehicle shows it’s clean when in reality it’s been in an accident. Moreover, they will post vehicles on their web site that they don’t have so they can have you come in and buy another vehicle. Don’t think twice about buying a vehicle here. Do your research on this dealership and you will find out that they have claims pending with the BBB for fraudulent.

Excellent service. They helped me with everything I needed to buy my new car. personalized attention. They have a wide variety of vehicles to choose from. thank you luis and alfredo. I would definitely choose them again for future purchases.

Excellent service from Sergio and Alfredo, such a great guys, they had my car ready in less than 2 hours

Thank you Alfredo for helping to obtaining my car; I will recommend to come and buy from. Him.

Just got my first vehicle from Meru motors and im really happy with it. They got me approved really fast and the staff is amazing

I went to buy a car and I had Alfredo helping me. He created all solutions that were necessary to a successful deal. I’m very happy and I recommend this place and Alfredo.

Great place to look for cars, best deals, awesome customer service. Made me feel like I was family with them and kept everything honest with me

Alfredo was the best on helping me get a car . I came in actually looking at cars and came out walking out with one . The car I got was definitely a fit for me ! Thank you so much Alfredo

Great prices,excelent services and amazing cars I recommend all my family and friends

Excellent service, very friendly and accommodating. They really went above and beyond to ensure I got what I needed! Will definitely recommend!!

This place is a fraud! They false advertise, the prices listed are not the real prices. Don’t waste your time!

TERRIBLE EXPERIENCE.I bought a car few months ago, on the way home the engine light turned on. I called them, the car was sold as is so they did not respond. One week later the transmission light turned on. It turned out that the transmission was bad, and the price for the repair was way more than the value of the car. I called them and said them it was a fraud, so they said they will take care of the problem. Two moths later, after over 40 calls and messages, still nothing.As of today we dont even know where my car is... this is unbelievable. Just stay away from that place, there are so many other dealers out there, I threw away thousands of $ but my advice is free for you.

Thank you Sergio, for all your help finding the car I want at the right price, also Alfredo for his professionalism in all the process to obtain my new car.

Please do yourself a favor and buy your car somewhere else!! Several of the good reviews on here are written by the employees of this place! Trust the bad reviews and go somewhere else! I purchased a car that look great while at the dealer but broke down on my 30 min drive away from the place! Once you leave the lot of the dealer, they’re completely removing themselves from any responsibility of the condition of the car! Please, please, please spend your money wisely somewhere else!!

Ok I don’t know where to start with this company but I’ll assure you don’t ever trade your vehicle into this company cause they won’t pay your loan off. It’s been over a month now and im getting collection calls because it’s yet to be paid off. Run swiftly from ever doing business here! Seriously I’m going to need to get a lawyer to correct this if it’s not taken care of very soon! So update to this 45 days late on paying the car off! cool beans effected my credit but hey they finally paid the loan off.

Terrible customer service and they try to hide any defect on the vehicle they are trying to sell. I bought my f150 about 3 months ago and when I did it started fine and drove fine but about 2 days later the check engine light came for me to then find out that it was the timing chain. When I was finally able to contact them about it they said they would give a call back with an update and never got an update so I went to them. When I got there they then ignored my presence for 2 hrs before telling me they had no idea that it had the issue when it had been cleared from before since they had left a diagnostic scanner in the vehicle. While I was waiting to get service as well I watched them try to sell a vehicle to a customer and tried to have that customer pay over value for the vehicle because the dealership had given another person too much for that trade in. This later almost resulted in physical altercation between customer and owner. I would stay far away from this dealer unless there is a deal too good to pass up. Otherwise the people will try to scam you for every little thing wrong on the vehicle while putting on a fake smile.

Thank you Alfredo for helping me and my Mom to buy the car I wanted. You are the best

Thank Alfredo and Leon for all your help, finding us me and my husband both Cars, thank you Meru Motors your team is the best!!!!

Alfredo, you are the man! 10am to 7pm your vibes where on 1million ! Love I wish you and your company the best

Alfredo was awesome! Great work to quickly get me into a vehicle that met my needs. The rest of the folks were very helpful and friendly.

Alfredo Rocks! I have never gone to a more friendly and helpful dealer ever in my life! Please give him a raise.

Make sure you use carfax before buying a vehicle with them. The yukon they are selling said 105,000 but in reality carfax states 172,000 miles. It’s very wrong to lie and deceive people. it’s against the law. I will also report to the better business bureau

***PLEASE READ***WARNING!!TAKE HEED!!!AVOID THIS PLACE!!!THEY ARE SCAMMERS !!![[ LEON, ALFREDO, & MIGUEL ]] !!!THEY SELL LEMONSWITH 23% INTEREST RATES - NO LIE!! I SWEAR!!GO WITH A *REAL DEAL* LICENSED MECHANIC BECAUSE SOMETHING WILL HAPPEN TO THE CAR YOU PICK!!!! WHETHER IT BE A PROMISED HORN THAT NEVER CAME, A CAR THAT BREAKS DOWN ALL THE WAY IN ANOTHER STATE OR ONE THAT OVERHEATS WITHIN 48HRS OF SIGNING THE PURCHASE AGREEMENT!TAKE IT FROM US, SCROLL PASS MERU MOTORS!GOOD LUCK!

Thank you Alfredo for great customer service. You went above and beyond to help me

Alfredo is the best there’s only a limited about of salesmen in this world that care about the customer and he is definitely number one!

I’ve been trying to get into with Alfredo for a month now he continue to miss my calls for some reason. He promised me he will fix my horn which they sold it to me without a horn. Then about 2 weeks later my check engine light came on. Make sure you check your car before leaving this place Some cars are decent and some cars have issues. Beware!

Please be aware of Meru Motors is not managing transparency with the customers. I bought an SUV less than 15 days ago and the car is running with some issues. They have been lying about the parts order, also one of the main key cars is missing to be specific the most important key the manage the system and they want us to pay for it.They said that the car has a 30 days warranty but I went again to the dealer for the 6th time and now they said that they dont have a warranty on used cars. Unacceptable is how they play with people; we experience circumstances hard in off during this pandemic. Money is not flowing as it just to!! and we have people like Luis the seller lying to the customers. I want my car fix.

Alfredo was super helpful! Everything went so smooth. Thank you!

If I could give zero stars I would. After weeks of discussing this car with Alfredo, explaining it was for my 16 year old daughter who was traumatized by a recent accident. I asked for several more pictures than were posted, he told me over and over that the car was in perfect running order with no mechanical issues whatsoever. I had it delivered to Georgia where it drive less than 2 miles and died. 3 days at the mechanic so far and they say SO much is wrong with the car that they’re having a hard time pinpointing which issue is causing the car to not start. one by one they are replacing all the chewed wires and hoses, blown out lights, fuses, all the coils and spark plugs, crankshaft, etc. There were mouse nests and dropping all over the engine.They knowingly delivered me a car that DOES NOT RUN. AT ALL. Obviously, I should have had a mechanic look at it beforehand but was taking it to a local one when it died.I texted Alfredo that the check engine light was on when it arrived and then after trying to take it to a mechanic, it died altogether. He won’t respond.I will be pursuing legal action. DO NOT BUY FROM THESE GUYS

Alfredo helped me with my car purchase and was very attentive, friendly and helpful. Thank you!

Thank you Alfredo for an splendid experience buying my car, you did a fantastic job.

Alfredo thank you for finding the truck of my dreams. You are the best, very professional.

Thank Carolina for all your helping me to purchase the car I want at the right price.

Great people, i have bought two cars from them and never had any issues. they were super helpful and took really good care of me .

Telling me I must pay 487.00 for my tag

Thank you Meru motors for having well trained people like Alfredo, his personality, attention and customer service offered to me was outstanding thank you for helping me with the car and loan.

Thanks for the attention I am very happy with my car. excellent prices the best cars. thanks alfredo

Very professional dealership the vehicles are in perfect condition even though there are used cars I’m very happy with mine thank you Meru motors

Leon and Carolina. Great job. Thank you for the awesome job.

Great service, experience and kind staff . It’s my second car with them and I definitely it’s a amazing Dealer with many options.

OUT OF STATE BUYERS BEWARE. This dealership lied to me about being able to title and tag my car in the state of GA. They included state tax and title in my original car purchase total, sold me a car while not having the car title in hand, and would not work with me when I called/emailed/texted repeatedly to see if they could help me with my permanent tag. After 5 months of working with the FL DMV and GA DMV and not being able to drive my car for 1 month d/t expired temp tags, I was informed that I would not be refunded the cost of the sales tax I already paid and had to pay an extra $2,150 to get my permanent tag in GA.This company does not work with buyers and is nearly impossible to work with if you buy out of state. Many times I would tell them my name only to have them hang up on me immediately. I only heard a response from them when I threatened a lawsuit against their dealership. I would score them a 0/5 stars. The staff is incompetent on state and country-wide laws and will lie or act that something can be done in order to get a sale. If possible, choose any other dealership to work with.

Thank for all your time and experience during the purchasing my new car, Alfredo you are the best !!! Thanks for all your help!!!!

Avoid this place. They lie and say they have a car in stock but 30 minutes later, when I get there, they cant find the car. Then they try and sell you another one. Classic bait and switch. They are very sketchy. Avoid, avoid and avoid.

Thank you Alfredo and all Meru Motors equip! My second car here!

Juan and Leon really worked with me with getting a gently used vehicle today. They did everything in their power to get me a lower payment then what I currently have. I really appreciate them. The process was pretty quick to say the least very professional and very smooth transition. Will definitely be sending other folks their way. Thanks again guys.

Great and smooth experience, Alfredo was more than helpful and was patient with us as we were indecisive.

Thank you, Alfredo for all your help, I am so happy about .y car!!!

I do not know where to begin ... this is my first vehicle and I bought it from this bum dealership. They lied about getting my tags in two weeks after vehicle purchase, I also paid for them to get me a copy of my vehicle key because they gave me a key with a missing button. As the forth week approached I called the office twice asking for my tags waiting for a call back from Alfredo NEVER received it. Now Its been a month since I’ve purchased the vehicle and I still haven’t received my tags I’m calling the office they are not answering my calls... they picked up once I said hello and they hung up ... my temporary tag is about to expire on sep. 5 and I still don’t have my permanent tags I AM HIGHLY UPSET. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE

Alfredo was great even stayed open when they were supposed to be closed great guys

Thank you Carolina, for all your Help obtaining my new Car, Thank you Meru Motors.

Terrible service, had to get dmv involved in order to get my title. Also did not update my registration so I was not able to drive my new car legally for over 3 months. They would tell me they were working on it but dont confirmed no request for title or updated registration was made. Also they will try to charge you extra for government fees which is illegal as well. Buyer beware.

Thank you Alfredo, for all your helping buying my new car.

Amaizing servicios fron Alfredo and his Team,they help us to buy the car I was looking for, I highly recommend this desde cert honest and transparent operation.

Great experience thanks to Alfredo!

They the worst dealership ever, don’t trust this dealership they are fraud. I purchased my car cash I paid for everything still five months later I can’t get my title I been there like 8 times already everyday there’s a different story and I still can’t renew my tag. I wouldn’t recommend this place to anyone.

Scammers. DONT trust their ads or pictures

Worst customer service. Liars... hiding vital information. Please dont even think about to make deal here. Go away while you can

Thank you Miguel for your services!!! You did an awesome job!!!

Bought a car cash from this guys paid for all the fees and what not about 5 months ago and just got the tittle under the previous owner and not under my name so know I cant even renew my registration. I am very disappointed with the customer service know Im stuck with a car thats not even under my name after I bought it cash, was told I was going to get my title within a month drove twice to their location for answers and they didnt know where the title was, what kind of bs is this, oh yea and by the way I was told by the sales man the car was a clean title which it isnt. Hope you guys do something about the situation

DO NOT BUY A CAR FROM MERU MOTORS! DO NOT TRUST THEM, ANY OF THEM! They have lied to me countless times. I have just filed a complaint with the Florida Department of Consumer Affairs.

Don’t purchase from this dealer. They commit auto fraud. They told me to lie to the financial institution and they altered my application. Upon receiving this information I returned the car and they refused to give me my down payment back. In fact, they said I owed them $300. This place has committed fraud. Please do not give this company any business. I’m sure they will reply on this review and say that they don’t know who I am, as they did on every other negative review. I am more than happy to upload supporting documents that prove this company committed auto fraud. They have been reported to the credit bureau.

These guys are amazing! They all worked so hard to get me approved for the car I’ve been looking for for months! Angel was indeed a angel! I highly recommend this car dealership for anyone in the market for a vehicle! Can’t stress enough how amazing these people are.

***EDIT***!ONE STAR TOO MANY!!!BUYERS BEWARE!!Do not buy or trade in your vehicle with these guys.

Didnt even get to ask about the car i want, the guy on the phone answered in a very rode way and rushed.take your business somewhere else and deal with people with dignity and honor......

Thanks Alfredo for all your help finding the right car for me. Excellent customer service.

I love my car!!! Alfredo and Miguel gave me the best dealership experience ever

DO NOT DEAL WITH THIS PLACE THEY ARE EXTREMELY RUDE

I lost my time, they sell trash, liars cheat with the price!

Thank you miguel thanks alot you really set me up

Great cars at great prices

Juan was very professional and a very friendly staff great service good people too deal with

Very cool and well oriented people they make you feel like family and they always give you the best alternative ask for Alfredo he the man

I just think its wrong to put your trust in a dealership only for them to raise the price $2000 more without you knowing. If you purchase from them, review the agreements and make sure all the fees match up to what they TELL you. Also if they ever say the bank decides the listing price for dealerships (this is what I was told), it is a lie. Call the bank and make sure.And if Meru Motors disputes anything Im saying, I will be more than happy to provide info in FULL detail to any doubtful/future customers. When going to look for clarification on the contract Angel even said, Its the banks car now. Deal with them. LOL are you kidding? This is customer service? Youre better off buying a bicycle than any car from them.

Amaizing services from Alfredo

Merú Motors is fantastic. They helped me get into an affordable payment on a 2013 BMW 1 series even though i dont have great Credit, they worked with me to get me into the car of my dreams. The staff is VERY friendly and helpful. The Inventory is nothing but the best, all the cars are high quality vehicles. I couldn’t be happier with my new car!!!

Great prices great cars great customer service! Highly recommend

Excellent dealership, excellent service and advice on the whole range of vehicles and a wide variety of them on sale. The consultants are very good and always serve you with the best disposition

Awesome people to deal with honest and quick they will guide through all the process with a huge smile on their face.

Luis is the best honest car dealer. Great quality cars and excellent customer. If your looking for a good reliable car this is the place to go. Thank you meru delaership

If I could give this dealer no stars I would. They first told me one price and when I went to purchase the car they added $500 because they said it was being financed. The vehicle I bought had 60K miles and its a 2007 Toyota Corolla but when it started breaking down constantly I decided to check the records on Carfax. I later found out that they altered the miles on the odometer after purchasing it from Lipton Toyota. I checked it out a little too late. Now Im stuck with a car that has odometer fraud and cost $2,000 less than what I purchased it for according to the Kelly Blue Book Car value. They are so sneaky that when I first went there with my brother they told me one price and then told me to come back another day without him because he was asking too many questions. Then when I returned without him they raised the price $500 more and changed the odometer. They took advantage of me because I was a single woman buying a car. Everyone in this dealer is a crook starting from the owner, sales person, secretary and the financier. I had to hire a lawyer to try to get my money back. I filed a report with the State Attorneys Office, police department and the Better Business Bureau for odometer fraud. Save your time and money, DONT GO TO MERU MOTORS.

Very good customer service, they help me recommending me the right car with the right price for what I need, I will highly recommend them to purchase your car or truck, the have very good cars, I’m a very happy customer. Thanks Meru Team.

I love it

Great costumer service I have purchased 3 cars all ready and have no complaints!!

Best cars, best selection, best quality, best service. I’ve bought two cars from Meru and I’m looking to purchase my third.

Great dealer, huge selection Salesman and his team are great. Bought the truck I was looking for.

Customer service was amazing and sales team was very knowledgable about all the cars they had. They work with you on the prices and they have a variety of selection!! DEFF REccomenddd

I went into this dealership a little skeptical as i always am with anything I purchase, but I was surprised to see the staff was so nice ! I was helped by a fellow latino, Miguel, he was the nicest guy! If youre thinking about buying a vehicle, give this a try!

Really helpful and they work with me till the end lot of communication. And Working face to face with the finances person.

Great service and price

Strongly recommend

Excellent

Used vehicles

Gran atención de Alfredo y todo el equipo, profesionales y amables, 100% recomendado.

Terrible experience 😪 no les recomiendo vehiculos en malas condiciones no responden en arreglarlo ... ellos solo importa sus intereses en venderte el auto..👎👎👎 ojo, no les recomiendo! Por experiencia propia no es recomendable

Excelente atención y servicio de parte de Sergio, los recomiendo 100%

Tardaron en darme los Papeles pero finalmente lo resolvieron que es lo importante. Luis, el dueño, se encargó perdonalmente de resolver el problema y me prometió darme unas alfombras del auto que faltaron.

Excellent service and customer care! 100% recommendable. Super the vehicle you buy!

I recommend this dealer to everyone, very good service and a wide selection of vehicles in very good conditionThank you all

Excellent service! Thank you Carolina for your help.