Excellent customer service by Travis, he was able to answer all my questions, greatly assisting me with my cellphone needs. Top notch service and support, thanks so much!!!!

The gentleman working with me was very patient as my order and adjustment took some time. But he kept a smile and helped others as they came in and out the store while he was working alone. The 5 stars goes to the sells rep Travis. As far as the operation of the store there should be another person to assist customers but I understand the challenges.

Everything went well. Tatiana helped me with items that were unavailable at other stores, fitted my iPhone 13 Promax into a new Otterbox and applied a glass screen saver on less time than other clerks were able to tell me that they couldn’t be of help.

Awesome customer service from Travis, the whole way he was very patient and answered all of my questions; overall he made it a fast and easy experience. Extremely happy with my new phone!

The Tech was very helpful and knowledgeable took care of my needs and answered all my questions

Tatiana was a great representative. Taking in 3 people at once. Definitely recommend her.

The answer on the bottom is fraud!! The number listed belongs to a dish company and I emailed them also and as of today no response. They do not take any reviews seriously. I will be making an OFFICIAL COMPLAINT WITH VERIZON I was not aware that they were a third party. STAY AWAY FROM THIS STORE. I have made a trade in back in 1/13/2021 they told me about a promotion but they never mentioned that I need it to have the unlimited plan with Verizon my salesperson was Megan she is not at the present time at the store. They lied to us. Stay away from them. I have been trying to resolve the current issue since January. Go to a direct Verizon store. They lie to get the phones sold. my advice to customers STAY AWAY FROM THIS STORE THEY ARE FRAUD!!!!

Klay at the Homestead store was the absolute best. He greeted me at the door, assured me he could help me with my problem and he did so in a very professional manner. He is a top flight Technician and an absolute gentleman. This kid deserves to be commend and should be looked at for a future in management. Dont let him go !

The best customer service experience I have experienced. I used to be at Sprint and everything from the bill to customer service was bad. The employee helping me actually cared about what I wanted and worked with my budget. Thank you Travis and keep up the great work.

Tatiana was very informative and helpful with me finding the right equipment for my device.

Another cellular sales store sold me a dud phone. But when I bought it, i added an expenwove screen protector. Well 2 weeks later the phone just randomly stopped picking up service. So I spend 3 hours on the phone with tech support and they said its a dud 2 week old phone, take it back to a cellular sales store and they will replace it. So I take it in there, and they charged me $53 for a restocking fee because there was minor scuffs on the screen. Even though verizon tech support said they sold me a dud phone, they couldnt prove the scratches didnt cause it. This store is ridiculous, screw them for ripping customers off.

Meagan was great. She took care of all our needs. She went over everything and was very helpful. Im definitely coming again and asking for her!

I was surprised I had to pay for a SIM card at an authorized retailer. Six bucks is no big deal, but since Im a Verizon customer, I thought it would be free. Also, the person who attended me couldnt tell me if the newest Samsung Galaxy S21 Ultra ran on Android 10 or 11. They are just people selling phones and plans and really are not educated on details.

Employees were two rude girls. I walked in and said hello and they both just silently stared at me. Had a problem with upgrading my phone and they barely explained how to solve it, they just told me to call Verizon lol. Why I would need to call if I’m at the actual store 😭 I don’t blame the company because I’ve had great experiences at other locations but these two employees severely need a lesson in customer service.

Might have to wait if you go late in the afternoon but overall fast experience

Amanda was the sales associate who helped me switched my old phone to the iPhone 12 I wanted . She took the time to make sure to answer all my questions and had professional patients with me throughout the whole process ! I will be recommending her 👍🏼

I had the best experience at Russell Cellular Verizon store, my timing was great and Brigitte was so very kind and professional. She help me with my questions in up grading my phone, explained the plan and how it all works. I would highly recommend this store. Thank you Brigitte for making my day and my best experience with Verizon ever.

Outstanding Customer Service, Amanda was our sales representative and she is amazing! 100% recommended

Easy to get my phone upgraded. Brigitte was very patient with all the customers. I think she could use some help as there were many customers lined up. I was encouraged that she was training a new staff member.

Just they need someone whom speak spanish

This place sucks, they never pick up the phone. The only good thing I can say is that they pointed me to the right direction in going to an official Verizon store, and no 3rd party like this one.

We worked with Amanda, and she was great! She was very pleasant and helpful without being pushy. She is the kind of person that you would want working for you!

They were professional and quick and the service is excellent!

We had an amazing experience at Russell Cellular! Our representative’s name was Amanda, she was extremely professional and patient with us. We are very happy with the service and will definitely be using them again! Thank you Amanda!!!

Have been into this verizon store twice and both times Meagan helped me. She was very good and 1st time we went in she got my husbands phone up to speed. Thank you Meagan, for helping an out of towner.

We came in towards the end of the night to add my husband to my phone plan. We both walked out with new phones from an awesome promotion. We did not make the process easy for Brigitte (my husband was transferring over from another carrier and had none of the necessary info) but she was patient, friendly and helpful throughout the entire process. Highly recommend!

My wife and I are very satisfied with our experience there. Prompt service from a very competent representative. Many thanks.

Nice place, fast and kind service! All good

Great customer service. Meagan was knowledgeable and efficient.

Jason who didn’t know what he was doing sold us something that wasn’t true in order to get his commission and a week later when we got details about our upcoming bill he had quit and his supervisor Matthew was also not available because they both mysteriously quit at the same time and the current employees would not help because “he said, she said”. Go to an actual Verizon store these people are a third party. They will hire absolutely anyone and will not redeem themselves in any way to help you. This is not a corporate Verizon store! Go to Best Buy In Florida City or drive further North to a legitimate store directly with the company.

Josh was fantastic! Excellent customer service!! Thank you!!!

Employees are very rude and unprofessional. I’ve been to this same location 3 times and had bad experience all 3 times. Management should look into this

Had a great experience with Amanda today. She was able to get us set up with our new phones and was overall very pleasant and polite and patient. Thank you!

No problem with parking. Waited outside for help per sign instructions. I was greeted immediately and found exactly what I needed with help from the Verizon Rep. Thank you.

Everytime I visit this store the staff are helpful, courteous, and extremely knowledgeable. Even though I live in Cutler Bay, I will drive down to Homestead knowing I will get the help I need. Definitely worth the trip.

Purchased 3 phones and switched our service to Verizon. Amanda helped us and was very professional and knowledgeable.

Great customer service. Very patient and problem-solving driven staff.

Amanda is amazing! Excellent service from her. Thank you, Amanda!

Amanda is awesome, she has an amazing customer service

Staff is very friendly. They knew exactly what I wanted and took care of me promptly.

The young lady that helped me was great but the store manager was the worst

After a bad day dealing with my Sprint contract people, I walked into this store exhausted and unhappy with cell phone companies. Amanda quickly changed all of that. She handled my situation very competently and an hour later I was walking out the door with new equipment and a smile on my face. Thanks Amanda for going the extra 2 miles for me that day. I needed that!!

Mathew went over and beyond to help me upgrade my iPhone. He thoroughly explained the difference between all iPhones which led me to make the perfect choice for me. Unfortunately he (Matt beyond his control) encountered technical difficulties during the update on new phone and ended up staying well after closing hours to complete the upgrade. I’ve never had such great service and retail, ever. Thank you Matt!! I love my new iPhone!!

Nice 👍

Had to visit this store today because my Jet Pack quit working & I needed a new one. A very nice & knowledgeable young lady named Luz Llera helped me and found the exact Jet Pack that I needed.Got it all set up and activated for me & its working great. Thank you so much! Verizon & their employees are THE BEST!

The best. The team at this store is so nice and they take the time to treat their customers with respect and with a smile.

Amanda was super friendly and very knowledgeable. I have visited many Verizon stores throughout any states and no one was able to explain my phone or help with issues I had but Amanda explained my purchase so well and helped to download my data and could answer all my questions on the spot. Anyone should visit this site and ask for Amanda for she was super.

Great work realy friendly helped me with everything i needed in a timely manner

Had aproblem that Matt took care of effeciently and explained the issues very well. Would dework with him again.

Excellent service and friendly atmosphere. The no you for an excellent t service

Knowledgeable and helpful staff, makes my day, thank you!

Matthew was so helpful and wonderful to work with. He was able to help me get my new device working properly, that 3 other people couldnt do. Thank you from the bottom of my heart. You rock brother.

Amazing staff that was courteous and very helpful!

This is an authorized retailer and not a corporate store. Do NOT shop here! They talk a good talk but do not disclose all the details of the deal and do not provide service after the sale. they seemed knowledgeable and nice so we unfortunately purchased our new service and phones here. That was a Big mistake. They lied about the $200 rebate per new line to switch over. Found out after the fact it was only for certain phones, which we were not suggested for us to purchase. when we called the salesman at the store about the issue regarding the rebate and a few other problems he told us take it up with Verizon corporate, we cant helpnever buy from this authorized rip off retailer.

The representative was polite and gave good service. However, she failed to inform us that prepaid phones are non refundable. Purchased a phone and paid the first month a few weeks ago. When I got home I realized the phone was not charging properly and when I tried to exchange or return it they said I could not return it. When I asked why they didnt inform me of this when I purchased the phone they said they were sorry but there was nothing they could do. I spent $200+ dollars for nothing because I have not been able to use the phone. Save yourself the trouble and go with another company.

Wifes Samsung 10e quit charging so we came here to get assistance. Guy said we had to drive to Samsung Experience 45 minutes away. After driving to the Samsung store, we were told that all dealership stores are repeatedly told NOT to refer repair customers to Samsung retailers but to call the Samsung hotline for a certified Samsung repair shop in the area. Apparently this store cant follow simple directions, or are too lazy to look up the Samsung Service hotline. Samsung Experience helped us get to the right place, but we had a wild goose chase to get there. It would be nice if this store knew what they were doing.

Awesome customer service. Amanda is very knowledgeable and friendly. Great place and great staff. I highly recomend them

Matt was nice and very helpful.

Matthew was incredible...his knowledge base to explain data, speed, plans & services helped us make an informed decision. We travel & needed an expert in understanding our needs to connect to family...Matthew was the guy we needed.

We had an amazing experience! My husband and I came in with our 3 children a couple hours before closing to look into upgrading our phones. The gentleman Matthew who helped us was the only employee in the store and never made us feel rushed. Matthew took his time explaining each of our options and was very knowledgeable about the different types of phones. To top it all of he was patient with our kids! He answered questions my oldest had about the display phones and he even let my youngest use his iPad so she could be entertained . We spent about an hour and a half in the store and we left happy customers! Thank you Matthew!!!

Great service 👍🏼

Bridgett is the mvp here give sis a raise

The girl was so nice.

Cool

Amanda was great!

Dude was so lazy didnt even get up ro assist, then he play games on computer than help.. Im heading to a factory store

Very helpful, great service. Lizbeth is amazing

Horrible experience!!! Terrible Service was this LOCATION! DO NOT GO TO THIS STORE! I ordered a phone 7 days ago a iPhone SE 128gig and seemed to be getting the run around all week. I talk to one of the Verizon employees at the Homestead location via phone and was told my phone had come but was sent to the BJs Verizon location. Not only is this an inconvenience traveling to another location but THIS IS NOT WHERE I ORDERED MY PHONE, when i arrived at the BJs the Verizon employee was clueless to what i was saying and of course did not have the phone i ordered. I called back via phone to the Homestead location asking and wanting answers to WHY the phone i ordered had not yet come after 7 business days! The Verizon employee who i was on the phone with HUNG UP IN MY FACE not having a solution. I just wanted to become a new Verizon customer and drop my old provider. Now after this experience Im exploring new options. DO NOT GO TO THIS STORE!

YOU WILL BE SCAMMED!I went in looking for a new phone since my old one was giving me issues. I was steered toward a Samsung and was told the phone would be free. I was told on my bill it would show $7 and also a $7 credit, therefore, free, for 24 months.The first bill came in with no credit. I was told it could take 3 billing cycles to reflect. 3 billing cycles later, still no credit.Verizon told me over the phone, they did not see where the phone was a free promotional phone. I called the store and was given the run around with many excuses and was told I would be called back with an answer. I had to keep calling back because no one ever did call me back. I did this for 4 days and was finally told, the employee who told me it was a free phone is out on paternity leave and they dont know why she told me it was a free phone, when it wasnt.Im ok with paying for a phone if you tell me I have to pay for it up front. Dont lie and tell me its free.Im writing this and hope to help someone NOT get scammed. Go to a real Verizon store, not this knock off franchise.

Store hours are listed as being open until 8pm. I drove from Key Largo only to see that the man sitting in the dark store with the door locked and open sign turned off decided to close early.

Came in with a charging problem with my phone. Horrible customer service by the female that was working on Sunday February 4th. She seems very upset that I did not have insurance. Told me I had to pay off the phone and get another one. And that is the only option. Wont ever come back to this location.

Outstanding customer service from Lizbeth.

These ARE the BIGGEST THIEF and LIERS!They charge $40 to TURN ON YOUR PHONE!!!

Great service, knowledgeable staff and fast! A+

Great costumer service, very helpful

Good customer service

Excellent customer service

Terrible customer service. No know on there products. They bearly speak English.

Great customer service

The girls helps great!!!! Nice job ladies!!!!

They over charge people

Sincere service

Not friendly salesman saleswoman

Good

Poor service

Nothing

Mi experiencia fue mala, fui a la tienda y no tenían el celular que estaba buscando y me lo ordenaron y me dijeron que en tres Días lo recibían y que me llamaban cuando llegara, le pregunté si cuando fuera a recogerlo ellos me pasaban mi información del celular viejo al nuevo y me dijeron que si,, fui hoy averiguar por el teléfono porque nunca me llamaron, me atendió un muchacho que no me entendía a mi ni yo el,,,, ya el teléfono estaba allí pero no me llamaron y cuando le dije que si me pasaba la información me contesto que tenía que hablar con la manager y cuando regreso me dijo que no lo llevara y que el me decía como yo hacerlo en mi casa … me fui y le dejé allí el celular y ahora estoy diendo a otro Verizon en miami,, llevo más de 20 años con esta compañía y pagando casi 300.00 dólares al mes para no recibir un completo servicio cuando los necesites .

What a pity that this store has such an unprofessional, poorly educated manager who does not know how to treat customers, really that one has to think about it more than 10 times to come to this store, but there is no other choice, then That is why you pay for the services, but not so that they treat you as if they were giving them the product, if you do not have knowledge of the products they offer then I recommend that the company give them a good training so that clients like me do not have to go to the store on more than one occasion and for the same reason.

Very friendly, and professional.

Only one staff assistant and a lot of waiting outside the store

Never enter but it looks good on the outside

Very good they help you fast.