The employees Ive met so far at this Metro are very helpful & professional. Fast service even when theres a wait time they move the lines along quickly. Their phone service are also great☺ and data bundle plans are affordable and so are their phones with a wide selection to choose from. You sometime get extra storage space and prime membership for a while depending on the plan you choose. Their phone plans are definitely worth it. BEST MOBILE NETWORK!

I was having a serious issue with my phone. I was unable to get any help that I needed to resolve the issue. I called this store and Randy and Donnell quickly assisted and was able to help me. They both are very professional and care about the customers. If I could give more than 5 stars I would because these guys need to be recognized. They have the BEST customer service

Noreply #xfinity{Comcast}homestead .com

Gio was absolutely amazing, very patient and helpful!! I had an issue with my previous service and he walked through the steps on how to fix that issue and got my first bill to an even lower amount!!! Definitely would recommend his service to anyone coming to this location :)

Arrived the store at 8:30 thinking the hours with 9:00 a.m. when I got there it was close about 9 oclock employee started to come into the store knowing that the store did not open until 10 oclock I ask the persons walking in and no one Except this guy Randy stop in right in India was able to get my connections to sigh needed to make a very important phone call I find out later on he was the store manager I want to thank you for your initiative and I think that ever y employee should have the great customer service that you did for me thank you

Horrible place to go for a lease do not I repeat donnot do there smartpay plan they will take your money and act like nothing happen i have to wait 3 days to see what i could even do to get my money back it’s ridiculous you know the company is bad and they still try to setup customers with it 100$ to the trash

I lost my phone and decided to stop by this location. I was welcomed by Camie who was very informative and showed me all available devices. She was great and very sweet.

I was welcomed by this young lady named Janira she was very welcoming and attentive I would definitely recommend this store excellent customer service ! 👍🏻

Our sales rep was Maria. She was very patient, knowledgeable about the products and very helpful. A+ for this sales rep.

Monica was great she helped me with all my needs

Janira was very welcoming and had alot of patience helped me set everything up and walked me thru the phone AMAZING EMPLOYEE

If youre looking to go to the store specifically ask for Gio he is an amazing person he goes above and beyond has amazing great customer service does a great job and is always so helpful!!!!!!!!

The employee Janira was very welcoming and helpful excellent employee

The girl with tattoos Janira is an amazing and perfect example of a good customer representative and sales person she was super sweet and adorable she demonstrated all the products metro had to offer she made me want to buy everything in the whole store ! Definitely coming back just to for her customer service !!

Kassy was a great help and very professional.

Excellent service today buying a phone. Fast and efficient.

Awesome Gio at the Store was amazing he went beyond service thanks super happy he is the man and Carlos what great costumer Service!! Team!!!÷ AAAAA+

Poor service

ZERO STARS - The worst service and a perfect demonstration of abuse of power on a vulnerable population. Specifically Angie. She was extremely unprofessional with an aggressive demeanor. It is understandable that the location is busy but when handling important customers transactions, she left every 5 minutes, did not communicate with us and made unnecessary charges to our account. When asked about the charges, she accused us of saying/asking things that she was discussing with other customers. She was more than confused and became belligerent when her confusion was addressed. She also could not seem to take the airpods out of her ears to talk to customers. The music was blasting.Also, beware that they allow people with pictures of IDs and IDs belonging to other people to access accounts. While this might be help to these individuals, it creates a sense of unease that anyone with a copy of your ID can access your private info.Will definitely be changing companies and cancelling all purchases. Avoid at all costs.

Absolutely absolutely horrible scammers!... do anything you can to keep from using MetroPCS!! It is the worst customer service anywhere. the manager Leo lied to me twice even though he couldnt get my phone to work without multiple tries saying he didnt see anything wrong with it. The guy who explained to me before him about warranty did not explain it well and then got condescending when I said I just want to understand correctly then he lied to the manager Leo so Josh and Leo are rude horrible people who should not in any way be dealing with the public . Liars Liars Liars! I saw another employee treat someone less fortunate then I the same way . She couldnt get his phone to work and told him it was fine . When I said I wanted to pay to get the phone replaced Leo lied again and said he didnt see anything wrong with it so he couldnt replace it after Josh and said it was going to cost me twice as much to replace it. The other MetroPCS locations on Route 1 have people who dont know what theyre talking about! And then they get rude. great service from Brenda at the Cutler Bay MetroPCS but she can only go so far. I took the day off and Leo and Josh ended up ruining everything. I will do everything I can to make sure I dont use MetroPCS! Save yourself the aggravation! They removed very important apps without asking me!!!! They were connected to my job and my bank!! Horrible horrible horrible place. And they call themselves corporate headquarters! They do everything they can to keep from replacing faulty equipment even though they charge for it! The guys who are the store greeters no more and are more helpful than the people behind the desk! The company used to be good now theyre just shysters!

Not equiped to handle the demand of this community

Edwin was awesome.

Horrible customer service I wouldn’t recommend going there. Although it’s a corporate store majority of the workers are rude and have a nasty attitude.

The employees at metro pcs next to the main shop were not wearing masks. Not the one with the machine out front but the one next to it. No gloves or masks. Very dangerous and taking chances of getting sick and getting other people sick. So sad that people are not following instructions

Jenny is the best. Good service

Eric was amazing and got me two iPhones for 49 each amazing service very honest and upfront employee. He deserves a raise or promotion

Good service even with social distancing

We went to metro on Black Friday night to get a new phone, since the previous ones battery was completely fried. We were instantly attended to by an employee named Migie. He was very charismatic and informative, answering all questions we had. Well be sure to go to this Metro again thanks to him.

Amazing customer service. The staff are nicer than management. They found the problem to my phone right away and provide great feedback and information on any phone.

They Are Such Good Helpers😁👍🏾

I had the best experience ever. Helpful, saved me money. The best.

I gave them one star because I dont think it works if you dont they deserve nothing they are ignorant ignorant rude people I cant believe what I saw them do to other people. And what they did to me cost me hundreds of dollars! Told me I couldnt get service in Mexico because my phone was too new... Said they didnt know why my PCS sales woman told me that... Went to another PCS store and they said he was crazy too... It goes with the number not the phone so I went to Mexico with nothing and had to buy a Mexican phone had all the hassle... Just dont go there no matter what anybody tells you... I guess since T-Mobile but MetroPCS they dont care anything about service... All about the almighty dollar sell a crappy phone and forget about the customer! Absolutely the worst people on earth what goes around comes around

Wendy was fantastic, set us up with a new phone, made sure everything worked perfectly and all with a smile.

Poor service and all workers stand around in groups not helping customers

MetroPCS sucks, I bought a phone and it was stolen in 2 days I tried to get the same phone back for the price I bought it for and they said I was not eligible for the promotional price for 6 months! So I said screw you went next door and got Boost Mobile which is a lot better service. I will boycott MetroPCS

Amazing experience and real great customer service 🙏

Excellent customer service. The store manager Mr. Colella is highly professional, courteous and efficient. My rep. today was Patrice, very nice also.

Great service! Special thanks to George, who helped resolve my issue right away with no headaches and explained himself well.

Be prepared to feel like they do you a favor in order to take care of you, that is only if they acknowledge that youre there.

I was there last week I took a couple of minutes to be seen but all in all great place to go they know what theyre doing

THE STAFF IS AWESOME. EVERYONE IS SO FRIENDLY AND READY TO HELP YOU.

Gio and Via were very helpful in setting up my new acct and answering all of my questions. Thank you. A+ service. Will recommend !!

Excellent store!!!! Always busy but I understand since EVERYBODY comes to this store to SOLVE their problems. Patience is a virtue:)

Carlos, Robert, and the Ninja (Donnell)...lol, gave me hands down the BEST customer service I have EVER received at any METROPCS store. These guys were friendly, respectful, and very knowledgeable. Thank you guys for making it fun, and getting the job done!

THE BEST...AMAZING STAFF...SEXY STAFF AND ITS A FAMILY LIKE ENVIRONMENT AND IM COMFORTABLE HERE

I would like to say Everytime I come in this store I receive excellent service and Gio is the man to see he is always very informative and excellent customer service....if I could I would give you a million stars .

Doesn’t answer phone calls.

The worst customer service, not going back

Good customer service and gave me a better plan than the carrier I was with

Carlos was extremely helpful with helping me select a new phone and helping me learn how to use it, blessed to have him serve me. The supervisor George was a gentleman as well.

Patrice really helped me and gave me excellent customer service and I will come to see her again.

Johnathan waa phenomenal! ! Great sales rep and great personilty! I Love this store thanks to him

Jonathan and Roger were very helpful, staff know theit job. Very good service. Tnanks for our free phones :)

Very helpful workers and I love this phone company too.

The rep took a lot of time helping me with phone that had a virus.

I have been visiting MetroPCS Store on Campbell Drive for over eight years. There are well trained staffs working at this store who really knows how to assist their customers in purchasing a phone.

Amaizing service. 5 Stars.

VERY NICE AND PROFESSIONAL PEOPLE AND GREAT PRICES

I love MetroPcs and the prices that they offer are phenomenal. I especially love this Metropcs because it is a corporate store and handles all of my issues, although I am a Boston, MA based customer!!!!! #MetroPCSRocks

Wendy was super friendly and extremely helpful assisted me with my problem and left happy with my phone

Long wait since store was very busy. Good service once called up

My experience was great here everyone was super helpful and polite, especially Donnell it took about 2 hours to get things done for my phone and he was extremly patient and helpful throughtout the whole time i would recommend this store to anyone!

Always say they hiring need to be bilingual but whole store is nothing but Spanish people who only speak Spanish. I hate coming to metro this period......metro has become a racist overrated phone company. They should hire more people not just only spanish speaking people. THATS FOR ALL METRO STORES!!!! YOU WANT TO REAL DEAL ON PHONES HEAD TO A REAL PHONE COMPANY: ATAT...SPRINT...VERZION...ETC NOT METRO. PLUS THEY OVER PRICE THEIR ACCESSORIES WHEN YOU CAN BUY AT AMAZON OR WALMART AND SAVE $10-$15!!!!!! IJS

Patrice was very polite, informative, and professional! Great fast service.

Worst worst costumer service, in all my 10 + years going to this place I have never met people this rude and unprofessional, I don’t know where the people that are working their today came from I have never seen them before, especially the guy attending the door and other workers making rude comments about the costumers 😡

I would recommend people to come to this location and get there phones and cases and look for Migie. For the fastes time

Everything is great about this store but always a long wait when i have gone

Great service! Patrice was very polite and professional.

Great Service and Customer Service network better than other major carriers

Is really good but the guy who attended me was is not nice at all

Good service! Polite and quick service! Recommended

I need a 4G phoneI cant because 5G phone

Good service Paola Jenny Goo all personal Goooood. Services 😉😊

Carlos helped us, deleated unused and unnecessary appts thats using data slowing our phone. Corrected the problem apps not connecting, viewed our account and took us up to completely unlimited, saved us $8 per month and serves were free. CARLOS YOUR THE BOMB !!! Thanks!

Carlos at metro pcs homestead. Was very professional, solve my problem immediately, great attitude, thanks so muuuuch.

Glad they finally hired someone who spoke creole! Very helpful

No one helps you with the check in machine.Workers are rushed

Super busy store but the staff is always very helpful.

Worst service ever. The manager came out and looked at the line of people waiting and still went back to the back with the other 2 employees who could have came out and helped. Waited about 30 min before I got impatient and left. That means i would have waited for over an hour because I still had 3 people ahead of me. It was only 9:15am so it could not have been possible that all 3 of them were on break when they just opened.

Horrible the waiting time is over two hours,too slow, they made millions and they dont put enough clerks for thier clients.bad service iam switching.

Crear service, excellent service johnathan olivera!

Good services good people.

Awful customer service! Employees taking forever with each client texting in their faces while attending the clients and a whole bunch of clients waiting standing because there isnt enough chairs! I dont recommend this place to stop to make a payment for your phone!

Awesome service provided by Mr.Gio !! Will recommend..

Customer Service was not exactly helpful.

Awesome customer servicio by via. Always takes care of me

Great customer service is never an issue here

I went to the store had some issues with the phone some app issues the gentleman behind the counter dont remember his name took me in right away excellent service fix my phone

I came to get some Christmas presents the staff helped me find the right gifts.

I just spoke to Chris from metro pcs in my local area. He was so nice and very professional

Very professional, Gio is very helpful.

They are professionals. Excellent customer care.

Very good customer service and fast

Great staff all around.

Go to Jenni for all ur phone needs

Very helpful very knowledgeable about the phones

Long wait nut excellent service

Service was quick pretty fast service

Great staff very friendly!

There are 10 employees in the store but it still took an hour for me to get service with only four customers in the store