This T-mobile is the best one in homestead, excellent service and friendly employees. Bridget was definitely very knowledgeable and helped me out.

I was able to get the service that I soooooo needed. 🤔 ls the a Sprint store close to me or someone give me a call.

Worst T-Mobile ever. The service is terrible and the manager juan Garcíado not know how to tried customers. He should improve his customer service skills.Don’t go to this T-Mobile. I Will never come back to this place again. They also don’t cover their face property with the mask so be careful.

I went to exchange my phone because is damage, I bought it 11 days ago and I have 14 days to do so with no problem. What happened, they all had and attitude about it??

Juan the store manager was very nice and professional and knowledgeable

Worst place so slow the have so many employees only 2 take care the costumer im wating for 35 min

They claim they are not costumer service,my question is if you have a business wat tipe of service you give?my experience in this place was not good they should be careful and how they treat costumer,mostly wend is a tmobile costumer this is my only and last time in this place..

Absolute waste of time coming here dont bother go to a different T-Mobile location Juan the manager is very unhelpful and incompetent.

Jaqueline customer service is awesome very professional and friendly help me through the whole process of upgrading my phone. Juan the store manager was very helpful as well.

When I went here they were so rude to my mom and I. I highly do not recommend this place at all. But the other T-mobile near the Ross has more better service.

I must honestly say. Ive never been so excited to do a review, but my first visit to this new T-Mobile was AWESOME! The sales reps were great & they worked well together to help get the phones me & my coworker needed. Anthony, YOU & YOUR TEAM ROCK! Thanks Again. BTW Tell Gabby to stay pretty. 

Natalie G was so helpful! Came in for a phone issue and she helped me pick out a new phone and hooked me up with a deal on a case and a speaker. :)

Christy and jackie were amazing! Super helpful. I honestly like this location better. They are quick and very nice! Awesome

My husband and I were on vacation and stopped by your store and got terrific help and service from a smart and gracious young man named Bryan Monterrey. He was very patient and knew his product very well. I bought a Samsung 7 and a case and I could not have gotten better service anywhere else in the country. Bryan is a wonderful asset and I only wish he were closer to us since we live in the Washington,D.C. area.

My experience with Frederick has been amazing. Everyone else in the store is very friendly and kind. I have been working with Frederick personally and he is extremely prompt with his responses and makes sure I understand every detail about my plan. Which I absolutely appreciate :) Im a first time T-mobile customer and so far my experience has been wonderful

Went there to upgrade from my S8 Plus to the new Note 8. 😘I mentioned to my sales person that I would like to also change from the plan that I was on to the $40 per line plan as advertised on television. The sales rep proceeded to tell me that in order for me to change to that plan I would have to order the sync and drive. 😠 I told the sales rep I do not want the sync and drive😲 I asked to speak to a supervisor Juan identified himself as a supervisor and said that is right the only way to change plan is by getting that device sync and Drive. I reluctantly accepted😕 I felt funny about the whole situation so I called customer service 611 the agent on the phone told me there is no such thing. She told me I have the right to jump in and out of different plans at my discretion. No extra accessories need to be purchased.😎 so I decided to take the item back to the store for a refund .Juan was there😑 he proceeded to tell me again that he is a store manager that I cannot without a $25 restocking fee. I told him that is unacceptable, you push this item on me telling me that I could not change out of my plan without taking this sync Drive which is extremely misleading. Then he went on and said that if I return the item that my bill will increase $20 per month 😲I told him Ive been with T-Mobile for a number of years and this is the most ridiculous pitch for sale I have ever heard 🤣T-Mobile need to better train their manager I personally do not think hes a manager but he is identifying himself as a manager in the store. If it were not for customer care 611😚 I would have dropped T-Mobile and went to provider. I will never return to the this store and I will second-guess about going to any other store based off this horrific experience.🤔 customer lost.

I went to this T-Mobile not in a great mood not expecting to have such a great experience. I absolutely love the people that work here they made the wait worth waiting. Great customer service and a special thanks to bruna today you were a great help!!! My new fave T-Mobile retail location😊

Por service only lose mi time in the store I’m recommended the other one in homestead side Ross store

Good place. I went to collect my T-mobile Tuesday gift. sales man was nice. It was very quite place.

Really great experience. We called ahead to fet placed on the waiting list and when we arrived we waited less than 2mins. The sales person (Gabi) was very very nice. She took her time to explain everything. Overall we will definitely return to this store anyday. If you are going to the store, call ahead and save yourself some waiting time. Enjoy it !!!!

I went in with a serious issue that I couldn’t resolve by myself and Natalie help me resolve it. I was very satisfied and happy 🙂🙂

Great staff. Guy with the man bun

I had the greatest service at the T mobile store in Florida city.The service and manger are great on the scale of 1-10 they get 11!

Very bad customer service. We waited for almost 25 minutes to be able to talk with someone. We bought a SIM Starter Kit T-Mobile in a shop but we werent able to activate it. We tried by phone, internet, not working. It was a special offer. The guy just tell us he was sorry, he didnt know what to do... What kind of answer is that ?

Very Satisfied With The Florida City Location- Staff Members Showed Remarkable Customer Service & Were Able To Meet All Our Phone Needs For Our Family!A Special Thank You To Michelle, Michael & Brian For Exceeding There Services & For Going Over & Beyond.. Definitely Our Experience will be Shared with Family & Friends.Thanks Once Again To Our T-Mobile Crew who made our Experience & Change A Good Choice..Sincerely, Maribelle Cordero & Juan M.Rivero!

Worth the visit. Actually felt like I was being helped and got a great deal

After standing in line for over 45 to 50mins. I will not go back to this T Mobile. There was only 2 customers both which were being taking care of by each of the female assistants. I dont mind waiting because I work in retail but they each were having personal conversations about having kids and the other having a conversation about their mom and where she works instead of communicating with letting me know that they would be with me shortly. This is my second Bad Experience in this T Mobile so I wont let them strike out. IM DONE!! Never ho back again.

Impressing customer service, Natalie Waters, the customer representative that helped me from the very first day is very knowledgable and her priority is to help. I wish there was more people like her in the world.

This place is always packed, but the wait time is only a few minutes. The Staff is always friendly and helpful.

Very rude and unprofessional people they sell you items saying its free and it isnt, just pay the tax. Then you find out from the corporate T-Mobile your getting charged for it. Do not do business here.

Carissa is the best ! I was considering leaving Tmobile before I came to the FL.City store and was greeted and assisted by her ! Best customer service ever !

I was the only one in the store and the service was less than professional. I wasnt until i took a picture of their plaque on the wall with the operators contact info that I actually received help

I would like to give a special thanks to three employees at this location, Carissa Whealton, Yazzy, and Veronica. I had a problem that I felt would never get resolved going though the call center and with my persistence and the help of these three young ladies after a month of back and forth phone calls with the call center the issue was taken care of. They kept at it until I the consumer was satisfied and thats rare lol so again thanks for all your help.

These people dont know what they doing. Messed up my plan when i dint ask to have my plan change. They work slow and make you wait 40 mins before attending you. Also got alot of young training ppl that are lost. Dont go there worst place 0 startz !!

Is there a way to put -stars rating? Because this place deserves it, went in stayed for 30 minutes asking for help And these 2 young ladies instead OF taking care OF customers, the chat for 20 mins And the just left the station... Has to be the worst t mobile store in Florida, it is just impossible to find a worse store than this one, go to the one at 312sw at a mall where sonic Beach is, is night and day ask for Christian!

This T-Mobile is a franchise and as such they lie to you about what you are paying for. Seriously dont waste your time coming here! Extremely disappointed and such a freaking hassle to get it fixed!

Great team of people here that are super helpful and very friendly

Carissa did an amazing job, solving all my problems!thank you!

I dont recommend this store to anybody please if you want to buy a new phone go to a corporate store this people are dealer owned and they make there employee lie to you just to take money out of you worst experience ever made me even change company and I loved my service plan to go back but when I get over it company is great service this store is crappy service .. I hope they see this too maybe they will stop lying to people.

Diane is extremely rude. Couldnt believe what came out her mouth

These ppl lies to the customer and not all liget. Not a real T-Mobile store had very bad experience there

This place sucks!!!! First off they have no chairs and just let you stand for 2 hours while they supposed to be helping but end up telling you the phone you spoke about for hours is not available due to discontinuation. BTW it was the galaxy 6 edge

Amazing customer service, friendly reps, highly recommend.

Better than the one in Homestead pavilion.

Cool. Nice service

Excellent costumer service, there is a guy call Luis that is the best!!! Go directly with him!!!

I love t mobile Internet

A Tmobile employee “Camille” assisted in fraudulent activity on my account. She gave access to my account to my ex girlfriend and changed my password. I reported her to the corporate office and if I see another charge I will be going to the police as well

Crazy awesome service! Wouldnt choose a different T-Mobile

Unlike other places this one has a few chairs to sit and wait.

No good they take a long time to help you and and they mostly can help you in nothing now the store on homestead pavilion, now they are way better.

Great food

Worst service ever, reps at store are slow and dont seen to have much product knowledge.

Love the help there

Great customer service

Bad service

Fast service

Never got any help

This place sucks

A single computer to attend !!!! More than two hours just to start serving me !!!

Little personal that makes them very slow🙄

Please Modify your Hours of Service on the Internet. It said 7pm, I went at 6pm and they slammed the door in my face.

They look like turtles waiting for the wait is more than 35 minutes, and not a little seat to sit there, very bad uffff will never come back 👈🏻😖

I think it has improved and there are more food options

Ok.good.t.mbile.is.a.customer.where.you.you.found.all.a.range.of.type.cellulars.and.brands.to.good.prices..and..the.best.credits .. and.poe.supposed.you.are.well.kept..ok.kindly..ok.thanks. .a.t..mobile ... ok

Lousy service especially from the manager, arrogant and arrogant

They need to know more about the products they sell

Slow service

The prices of the lines