Great service! They did a full multi-point inspection, oil change and tire rotation for a great price. Amberly gave me updates in a timely manner. She also diagnosed a problem as soon as I pulled up to the service bay. Great dealership!

My customer service rep was CJ Dew. He bent over backwards to not only get me into a great car, as well as getting the best deal for me. He made phone call after phone call to get me a great reliable car. This was the best experience I’ve ever had at a car dealership. I fully recommend this guy.

Went in for 5,000 mile routine maintenance. Mentioned that we’d been having an issue with a tire holding air. Told it would be a four hour wait, and it was, but work was done. Slow leak found in the tire, that was patched and taken care of. Customer service was great. Checked on me several times to make sure I was good and didn’t need anything. Kind, very friendly. Appreciate that level of customer service, and don’t mind waiting when things are being properly checked and taken care of!

My husband and I recently bought a 2022 Toyota Camry. We had a great experience. Taylor Brown was our sales person who helped us and she was very professional, knowledgeable and made the entire experience go through smoothly. Taylor is very genuine and a joy to work with. We love our new car and highly recommend Hoover Toyota.Thank you,-Sherri Thomas

Went in for an oil change & tire rotation. Ms. Keirstin was friendly & very customer service oriented. Mr. Michael was the vehicle technician. A short video was sent to me while in the lovely waiting area assessing my vehicle & the multipoint inspection. The inspection & narration was done by Mr. MichaelIt is a new feature at HOOVER TOYOTA & it is great. The staff wore 😷 masks & the several customers in the waiting area were able to social distance without a problem. THANKS HOOVER TOYOTA!🚘

Great service. Fresh coffee. In and out fairly quick. Staff personnel were professional and courteous. Everything was clean. First time being there for service to my new vehicle and it was a very good experience!!

Communication was the thing that stood out most to me by Vincent and service was great with accommodations for the time my wifes car was in service. Even at the check out area, they double checked to make sure all items on the bill were suppose to be there. By doing that, they caught an item that did not belong and corrected the issue. That was nice to see and receive that particular type of service.

Had a fantastic experience with CJ Dew. No hassles, fair pricing, car delivered earlier than expected. All in the middle of pandemic and car shortage. Really happy with how everything worked out. Thank you!!

This was my first time buying a car and i had the most amazing help from Taylor! She went above and beyond for me and made this first time experience the best! Taylor was kind, listened to everything I had to say/ask, and answered in the most professional manner.

My experience at Hoover Toyota was the best! Taylor really took great care of us. She explained the process and was very helpful throughout everything. It was fast and easy!-Angel Adams

Great service! Went in for an oil change and tire rotation. Vincent was my service rep, and he made sure to keep me updated while my vehicle was being serviced. I also appreciate that the technicians send a video with the vehicle assessment and multipoint inspection. I will continue to have my car serviced here due to the awesome staff!

Daniel Holmes was an exceptional sales representative for Hoover Toyota. Even long distance he always were answered my questions. If he didn’t know the answer he promptly researched it and got back to me, in a timely manner. I highly recommend him, he’s very diligent and an outstanding salesman.

Work was done quickly. Great customer service. My car came back clean. I am very pleased with the service I received

Great service department. Seth was friendly and quick. He explained everything fully. The service tech Raul did a good job. I would recommend Hoover Toyota service department to anyone who owns a Toyota. We didnt buy the car here, but if the sales department is anything like the service department you will have a good experience. I always take my wifes car to the dealership because of past experiences elsewhere, however I feel totally confident to let her take her car to Hoover Toyota by herself. I know they will be fair and honest. Thanks

Awesome service experience. They do such a great job, and I always drive away feeling like my 4Runner is new again. Everyone is always friendly and the communication is straightforward and prompt. People like Sherry are the reason I’ve been coming back here for service for almost 10 years now instead of going to independent shops. Also love the new video inspection they send you so you can actually see the things they’re talking about.

A lady named Amberly was my customer service rep on this visit. She was so helpful and very efficient. She seemed extremely knowledgeable and was able to help expedite my service request due to I had a later appointment that I had to meet that time frame. It is so nice to be met with someone that takes pride in their job…. Most especially these days since Covid where so many have an attitude or really do not want to work and it shows. I did not have an appointment but was in that area and just stopped by. I hope the next time I get her to help me. She was kind and smart and very helpful. I really really appreciated her.

Service reps at Hoover re always friendly and helpful. Ray was great! But the wait time was long for an oil change. Looking forward to everyone getting back to work!

Had an awesome experience buying my new car from Hoover Toyota. Ryan was super helpful and kept me updated about when my car was coming. Highly recommend Ryan at Hoover Toyota!

I have been going to Hoover Toyota for the last 20 plus years. I have always thoroughly appreciated the service department there and every employee Ive ever dealt with! This time, Matt C. explained their new video system and all to expect and walked me through everything needed for my vehicle, a 2018 Camry. He even applied a military discount for my family as my son is active duty, which as a Gold Star family I sincerely appreciate!! Thank you, Matt!! Hoover is blessed by having you there!!!

I could not get my phone to pair with my car. I procrastinated stopping by to get help because I thought that kind of help is not $$$ in their pocket. I finally did and I am a happy person! Sherry was very kind and helpful. She made my day! An act of kindness can be so powerful. I told her I would be back next month for my oil change. Sherry thank you again!

I bought my first Toyota in 1991 from these guys and have been lucky enough to always have had Jonathan Geisen as my service writer. After 30 years, I am on my fourth Toyota, and 2 of the other 3 are still in our family. Although everyone in Service there is wonderful, Jonathan is without equal. It is a pleasure to take your car into him. He always remembers you and makes you feel like you are the most important customer he has ever had. You can always trust what he tells you that need and know that your car will stay in tip-top shape. I can promise that you wont go wrong with Jonathan and Hoover Toyota.

Amber was really helpful today. Not only was she able to get things resolved at the dealership she stayed to make sure we got everything we needed and had some great conversation as well. It was a great experience visiting this location thanks to her. Would definitely recommend!

I had my mind set on a specific vehicle and couldn’t find one in my price range here in Tuscaloosa. Found one online and thanks to Taylor I was driving it home a few days later. She was awesome!

Great customer service. Ray was a king to work with. Anything vehicle tune up related is hardly desirable, but Ray made it bearable. He walked through the process, set expectations, and communicated clearly throughout the whole service. The new video report of the service is a nice added perk!

Vincent was so helpful and very professional! I LOVED the video link on my phone - I service link is so cool! I like how the technician Barry sent me a video link on his findings and what needs to be done for my tires! SO COOL! Thank you Hoover Toyota!! Thank you Vincent and Barry!

First visit and it was great. Ray in service was very helpful. Highly recommended!

Ray was my service advisor and so helpful! He went over everything in great detail and even cut my service time in half since I had to leave for a trip. I will be asked for him every time!

Amberly from the Hoover Toyota Service Department will take extra special care of your Toyota vehicle needs. Amberly is very thorough and detail in explaining your service and assessment for the repair as well as communicates with you throughout the entire service process. Please come see Amberly for any service need that you have for your Toyota vehicle.

Very professional and worked with me quite well. Also a very pleasant atmosphere there

Taylor spent all day with us helping find the vehicle and deal that suited us best! The experience was great overall!

I had my vehicle serviced this morning at the Hoover location! Sherry was great! She answered all of my questions in a courteous and professional manner and made all of the appropriate recommendations for service!! She also kept me updated on the progress of my service! As I waited, I noticed that this location has a very friendly staff and comfortable atmosphere! Overall, I enjoyed my experience and fully plan on revisiting this location!

I know this location gets insanely busy, but I’ve never had nothing but a kind and pleasant experience. Sherry did such a great job communicating to me and making sure my car was ready on time as promised! Extremely quick to respond to all of my questions. I highly recommend.

I bought a 2022 4Runner through CJ. He was very efficient and was able to help us quickly through the purchase process. Great salesman. I highly recommend CJ.

Wonderful, easy experience from start to finish. River was absolutely the best. Friendly, fun, & helpful. My family loves shopping with Hoover Toyota because of the people. Thank you River & Darrius! Love my Tacoma!

I was back a few days ago with my daughter getting car service. We received top car from our service guy, Colton. He was able to answer all our questions and concerns we had about her vehicle. We were comfortable and he keep us up to date as we waited. Thank you for giving us top-notch service!

Vincent was my service advisor and he was so kind and helpful. My parents usually take my car to get serviced but this was my first time going alone. Vincent made everything very easy to understand and I really appreciated the suggestions he made in addition to the services I was already getting.

Amberly Whitworth was WONDERFUL. She made my whole process easy! Bravo! Can’t say better things about her and Hoover Toyota. It’s always a pleasure coming here when needed

Dropped my car off - quick service request with Sherry- she was very friendly. I was able to get to work on time. Appreciate the text received about my vehicle. Great Experience!

I contacted the dealership with interest in buying a used car, and checked to make sure it was available and was informed that it was. I live in Tuscaloosa, so wanted to make sure it was there before I drove all the way out. I asked again the morning before I drove up to Hoover, and was assured again that i had not been sold and was still in inventory. I arrived the same day, and waited 20 minutes just to be told that the vehicle had been sold, but was still appearing in inventory. If this was the case, why was this not checked before confirming twice to me that it was still available? The answer? Laziness and a lack of care. I promptly drove to Drive Time, and received the opposite level of service and purchased a different vehicle. Will not be giving any future business to Hoover Toyota.

Ray Snow, The Toyota employee who helped me, could not have been nicer or more professional. I would be happy to do business with this dealership again.

Great and speedy service! Friendly and helpful staff! What a great dealership!

I have been a loyal customer of Hoover Toyota for many years and Matt, my service advisor, has always taken great care of me and our cars. We currently have four Toyota’s that are serviced there. My latest purchase was a used Tacoma that I wanted to have looked over, update the service needed and a few add-ons I wanted. As always Matt took extreme care and listened to what I wanted and explained what they would and could do.He even went as far to show me the TRD rims I wanted that they had in stock.Needless to say I am extremely happy with everything that was done and feel confident in driving this truck for many more miles.Thank you Matt and Barry, I’m a very happy man.

Great service and people at Hoover Toyota. My service rep was Keirstin Gibson and she was so nice and knowledgeable about all my service questions. Its nice to see someone that prepared and ready to work at 6am on a Saturday morning. I really like the service hours too, as do a lot of people judging by the number of cars there so early on a Saturday. Im really enjoying owning my first Toyota. I have been a Honda guy all my life but that has now changed and Im a Toyota guy.

I received top notch service from Amberly, our service advisor. She was communicative and pushed for a fast service once the part came in. She even checked up on my part and kept me informed over the holiday weekend.Getting into diagnostics took a long time because they were fully book and behind schedule but the waiting room was pleasant and clean.

Amanda was great! She was not pushy at all which made the experience so much better

Vincent Perkins’ service was stellar. I came to Hoover Toyota, because my car was making noises and not performing properly. Within minutes, he was able to pull up my information, and recommended services. He was professional, knowledgeable, and had a wonderful attitude. I will definitely return here for future services.

Amberly was very helpful and was able to take care of us after my car broke down driving through Alabama on the way to Texas. She was very busy but still delivered great customer service and took initiate to get us on our way as quickly as possible. Thank you again

Excellent service. Had 90k mile maintenance package + oil change on Saturday morning without appointment, vehicle runs like new. Friendly staff, comfortable waiting area. Amberly was service contact, thanks!

Amberly was really great. I had questions and she answered everyone of them. She was so easy to talk to.,and I trust her.. Amberly really knows her vehicles. I am going to tell my family and friends about Amberly . She always let me know when the video was coming on and when my car was ready. .

Sherry did a wonderful job assisting with my service and maintenance thus morning! They were super busy, but the new interactive texts and videos help with knowing the status of service. I do wish Hoover had the option for appointments. However, Sherri did all she could make it a great service experience.

This is my 2nd visit here. Sherry in service took such great care of me both times. I loved that Trenton gave me a thorough explanation of my inspection too. I trust them and truly appreciate doing business here.

I arrived to Toyota to get my wife’s car service and the first friendly face I met was Amberly’s.Amberly was very friendly and informative. She made the process a smooth one. I appreciate her friendly demeanor and attitude, especially after having such a long day. Great job Amberly and I truly appreciate the great customer service.

Great service! They stayed late to help us finalize getting the car I wanted.

Hoover Toyota needs updated training on customer service for their representatives. I traveled from Georgia, working with a rep Brandon to purchase a vehicle. After confirming and agreeing to put a deposit down I was then told the following day that my vehicle had been sold. I don’t appreciate the poor communication in this transaction. It’s unbecoming of customer service representatives especially in sales. I won’t be returning to this dealership to purchase my first vehicle and will be filing a formal complaint with Toyota about how I was treated at this dealership.

Had a great experience at Hoover Toyota. Came in for an oil change and Amberley got me in and out quick. She was super friendly, very knowledgeable, and never made me feel pressured to purchase extra services. Definitely will be back.

I traveled 1 hour (45 miles) after I set an appointment. Got there timely- drove it and wanted it. I made an offer and it was accepted. I went to the bank and got the money out. Came back and they literally increased the price by $3,900. I wouldn’t recommend this dealer. Shady.

It takes up to 3 hours just for an oil change and or tire rotation. When you purchase a car from dealerships it comes with so many oil changes and tire rotations and they make it sound so convenient. They need to have an express lane for just oil changes and or tire rotations.

Great experience. Amberly is amazing. She went out of her way and got me a rental car fast when my car wasn’t going to be ready. She thinks outside of the box and was a pleasure to work with. I’d give 6 stars if I could!

Technicians are very helpful and friendly. Very satisfied with my experience at Hoover Toyota.

Great place to buy your Toyota. No hassle and great customer service throughout the whole process. Highly recommend Cameron! 👍

I had a great experience at Hoover Toyota. I had a number of issues with my car that needed to be addressed and Matt helped me through the process. He is professional, kind and has a wonderful calm demeanor, which is key for the times right now. Barry was also wonderful. He was fast and efficient and is clearly knowledgable. These guys are dealing with delivering frustrating news to customers having to wait for parts that they just cant get, and dealing with less employees than they need. Kindness and professionalism goes a long way in times when we all have to exercise a little more patience with the world and each other.

I took my car for a tune up. They were very busy that day but my service tech, Amberly was on it from the beginning. It did take a little longer than expected but Amberly was there the whole time checking in with me. In the end there was a small amount of grease on my seat which they immediately removed and sent me up to Anthony’s to get my seat shampooed. Customer service is key in all businesses and they went over and beyond to make my experience perfect. Thank you Amberly and thank Hoover Toyota. I give you 5 STARS ⭐️ ⭐️⭐️⭐️⭐️

So, called Monday to order a part and was told exterior door handle -which broke off-on Toyota Camry -would be in on Tuesday and was told to set up a service appointment. Fast forward to Saturday and after driving to the appointment was called and told there was no part and no record of a part being ordered. I did not write down who I talked to- won’t make that mistake again. I just assumed that they were more organized than that. It was pointed out to me that I had not been in for service since 2019 by my service person after being read part of the descalation script. That is because I get my oil changed at Express Oil, but don’t think that was really relevant to the situation at hand. Fast forward to when I pick up my car and I told them what happened and I made sure I wrote down the name of the person that ordered the part this time. Oh did I mention my service rep was nowhere to be found? So I was told your car is either in the front parking lot or the side parking lot . Did I mention Hurricane Nicolas is passing over and roads are flooded, torrential rain and no one could bother to point me in the general vicinity of my car? Apparently customer service has a different meaning there. I was never told-I am sorry that happened -nothing. Those two words would have gone such a long way. Here are some suggestions for the manager of how his employees and he or she should handle this in the future -when a mistake like this happens and it will because that is life- say I’m sorry that this happened. We are going to make this right. We appreciate your business and are sorry that this happened. That is how I would have handled it- then I would have taken extra care of that person from then on out. Instead apparently no one cared. Did I mention that my husband who was in the parking lot helped me locate my car? Perhaps I received this level of service because I am a woman-it’s hard to know for sure.

Love my Camry Rivers sold me! Such a hassle free experience.

Great experience with a new truck purchase. CJ Dew was very helpful both finding what I wanted and also explaining all the features and accessories. It was a pleasant process

Wish I could leave a 0. Terrible service!!!!! Did not communicate well. Put on hold for long periods only to leave a message that was most often not returned. Took way too long with the repair and did not care that I had no vehicle. They should have at least vacuumed up after themselves when done. Receptionist was rude. In prior visits, it took about an hour and a half for an oil change. They always told me I needed something else, and when I asked a mechanic friend, he said it was unnecessary. I bought 3 cars there, and because of this treatment, I bought a Ford…. Hope they are better.

Their service inspection video is amazing, planning to do our Lexus NX here

I was kindly greeted by Seth! He quickly got all of my information and told me my service would be complete in 90 minutes or so. I waited exactly an hour! Seth was very professional and had a positive attitude despite it being a busy, hot day! I will definitely be back!

Great service! Ask for Johnathan Dryer, he take excellent care of customers. He always takes care of my family’s cars and makes sure the work is more than great.

I came in to get a oil chance and when pull up the line was long. Never the less Vincent wall toward my car and greed with warm customers serve. Thank you Vincent for doing a great job. Keep up the good work.

Jonathan Dreyer is great to deal with at Hoover Toyota! He always keeps me in the know about my car as the techs are working on it. I value his knowledge and opinion! I always bring my car back to Jonathan!

Process was smooth and Seth was great! Highly recommend! I always enjoy coming to the Hoover location rather than any of other Toyota Dealership in Birmingham! Way to go Hoover Toyota!

Sherry was my Hoover Toyota consultant and she did an absolute amazing job. She was very thorough in helping explain everything and made this experience seamless. She is very kind and look forward to working with her in the future.

My Service rep was Amberly. She did a great job and got me In and out quickly. She identified all the maintenance needed to get the car in top shape and made sure everything was done asap. Her communication skills are great. Highly recommended

CJ helped me find the perfect car stress free. He was so helpful and friendly. I highly recommend this dealership for all of your Toyota needs!!

Matt Contorno is the most amazing Service Associate! He made the process very easy and the communication was top notch. Highly recommend Hoover Toyota service department!Wesley (Service Technician) was very knowledgeable and explained everything in a way I can understand in the video I was texted. Such an great process! 👍🏻👍🏻

I visited here to change the oils and checked the tires pressure today. Ms. Amberley, advisor, was so kind to tell me other things like tire rotation due and Toyota premium services. She was nice and so helpful to know the inspection results.

Amberly did a fantastic job, was very helpful and is outstanding communicator. I accidentally left an envelope in my truck and she went to my truck and brought it to me. Very helpful!

Order wrong parts, tried to overcharge me for work. They ordered all the parts for one part of my truck because they couldnt figure out which part it was. Then tried to charge me for all the parts they ordered after the tech told me he could find what was broken. Then told me it would be 5 hours to fix a peice of plastic that has 2 bolts. 8am till 330 pm all day back and forth. Asked for my bill so i could move on with my day... hour and half later im still waiting. Worst service I have ever had at a dealership... never ever go here. Ever...below is the plastic piece with 2 bolts that needed replacing... 5 hours of labor for that. And 4 different parts???

A great experience purchasing my new car. Terrence White was my salesman. I was very pleased with his knowledge.

Vincent was a great help my car service was supposed to take the remainder of the day leaving me careless, but Vincent took it under his watch and got in done in a little over an hour. Great service, wonderful help, and very personable. I will only come here to get help. 👍🏾

I went in for an oil change and Amberly was very helpful. She communicated well with me and I appreciated working with her. I will be coming back

I have had an over 15 year experience with Hoover Toyota. My Service Tech Jonathan Dryer has always been a true professional throughout the years. Jonathan has such a deep knowledge of Toyota products and services. Jonathan Dryer is truly (5) Stars.

Came here for service today and Amberly was very helpful. Liked the new process where they send you a video of your inspection so you can see exactly what they are talking about. I could text Amberly and receive up to the minute information about where my car was in the process which helped what could have otherwise been a frustrating wait. Will return!

I went with my grandmother to get her monthly service on her vehicle. We were quickly greeted by Colton who was honest and advised that the wait for service would be a few hours. He then walked us through scheduling a return appointment for service so we could avoid long waits with my elderly grandmother. We really appreciate his honesty and look forward to working with him in the future.

I had a complicated visit, and my first service advisor suggested a service I did not need. Seth Sandlin was able to explain the error, provide transparent pricing, and most importantly was patient with me. I’ll happily return to see Seth for future service for both of my vehicles.

Sherry Schulz was very helpful today. I was having trouble with my infotainment system and Sherry had it corrected in about 1 minute. Great smiles and attitude. Thanks sherry.

Sherry was a great service manager and kept things on track. The lobby was comfortable and clean. Adequate snackage available. Will come back

Took my truck in for oil change and right from the beginning Amberly was there to assist. She was very helpful in explaining everything that was going to be happening during the service. She explained how long the wait time was going to be and periodically gave me updates about the status of my vehicle. Afterwords ehe explained explain the results of my service. She was very helpful. 5 star service.

Jeremy was awesome! We love our new car!

Seth took care of me, he was very helpful. My only concern was ; it took 3 hours. Next time I will come earlier. I do like Hoover Toyota services.

I am very happy and pleased with my experience at Hoover Toyota. Amberly was our service advisor and she did a great job! We appreciate Amberly working hard for us and keeping great communication throughout the process.

Amberly and the staff at Hoover Toyota were awesome and got my car fixed in no time!! They will forever have my business. Thanks so much guys.

Keirstin was kind and attentive. She made the process go smoothly. The service didnt take as long as usual. I like the text message updates received during service. Thanks for a job well done @

My experience at Toyota was nice and pleasant. Amberly Was on it 100% keeping me updated with everything. She’s always fast pacing and moving. Very knowledgeable about cars and i recommend her highly to anyone.

Ray snow did a great and got me in and out faster than expected! Best dealership experience in a while.

Had service today on my Tacoma. My advisor was Sherry. She did a great job keeping me informed. Job was done correctly and on time.

I went to have maintenance done on my car today. I was helped by Keirstin. She was wonderful and very helpful. Raul was my service technician and he was very efficient and I was in and out in no time. Overall was an awesome experience and will definitely come back to have future service done on my car.

Amberly was awesome! Explained what was being done and alerted me to items that needed my attention. Great experience at Hoover Toyota. Happy

Sherry has always taken great care of me! Very honest and always kind. Definitely love being taken care of by sherry and the Toyota hoover servicing team!