The Meineke team went above and beyond to service my truck. Each team member was friendly with the management staff being extremely helpful and knowledgeable as well. I would recommend them to anyone for reliable honest service on your vehicle as may would benefit from a great shop locally as this one. God bless!

I arrived a little late and at first they said I’d have to return the next day, which I certainly understood. However the manager stepped out of his office and said they would go ahead and take care of me if I didn’t mind waiting a few minutes. I immediately agreed and was done and out of there within 30 minutes. The time and attention to customers is impeccable. This manager was amazing and so were the employees. That’s why I stick with and recommend your company to others. Great job and great customer service. Thank you so much.

I went in for a weird park brake light that came on my dash occasionally. Devin diagnosed it and let me know what the possibilities could be but that I would need to follow-up with the dealership. He assured me there were no driveability concerns but that was a service not provided there. I appreciate his honesty, good nature and professionalism.

I came In for an oil change and rear brake pad an roters. It was a fair price. Fast. And friendly. No gimmicks. Or trying to get over on me for being a woman. Didn’t give me a list of unnecessary stuff I need to get done on my car like most other places. Will be back!

I am on a cross country road trip moving from NY to CA. I’m not a native NY’er. And I spent a long time living in the south prior to my move, so I chose the southern route to travel. I had my exhaust replaced before I left NY. A few miles into my trip, I knew I had a problem. My muffler was hitting my bumper. I was able to have that fixed in VA. The repair shop there, and myself, thought that was all that was needed as it was very obviously an issue. Well, getting back on the road, even tho it was better, I still had some knocking. I called on my way to Horn Lake, my next stop. I told them what I had going on, that I was only in town for a night, and asked if I needed an appointment. They told me be there at 730 when they opened and I was happy to do so. When I pulled in the parking lot I was nervous because there were already several people waiting for them to open. I told the man at the counter that I had to check out of my hotel room by 11. And I really needed to be gone by 1030 and I knew that wasn’t giving them a lot of time, so if they ran into something to let me know, and I would extend my stay a day. I didn’t tell them, that would have really messed up my trip, but, they were doing me a solid by even getting me in on short notice as busy as they were, and I didn’t want to rush them. They told me not to worry, and they’d take a look. I went to breakfast and by the time I was back, they were fixing my exhaust. They had to take it down, shorten it, and put it back on. The lobby was packed. I stood outside and watched. I know a little about cars. They were quick, clean, professional, and so very kind. I am truly grateful for them getting me safely back on the road, and out their door by a little after 9am! Thank you, so much, to this wonderful shop. I’m traveling with my husband and 3 cats and it’s a long LONG trip. I feel blessed to have found these guys, and can not express my gratitude for their good work and kindness.

They put an aftermarket exhaust on my truck, and it sounds decent. They couldn’t use the mufflers I originally wanted, but it was still decent. I checked how well they did welding it together when I got home, and it was not exactly how I wanted. They welded it to my exhaust headers when I wanted it bolted on to there. Otherwise it was ok. For the price it could’ve been better.

They repaired my muffler fast and with great service! It ended up pricing out cheaper than I thought! I would absolutely come here again.

The staff was professional and knowledgeable. The service was top notch. I grew up in a family full of michanics and I was impressed.

Customer service was excellent! They informed me of a possible 30 minute wait up front. However, they were completely finished within 30 minutes. Great service!

Very Professional group of young menGreat communication 👏They will go out there way to help their customers A++++++ across the board

Everything was satisfactory..friendly and great service .with a good price

I have had 2 custom exhaust jobs done here. The guys are great and provided me with the aggressive sound I wanted and at a fair price. I would recommend to anyone looking for custom exhaust work.

Wonderful customer service!Fast and efficient crew. 👍👍

The new management is not good. They are slick talkers and will talk you clean out your money..0 stars!

The manager, for the second time, was very nonchalant and unconcerned. I told him my car shakes when I got brakes. He found the brakes to be fine. I asked why was the car shaking, and he said I may need tires. I told him the tires were brand new and it was shaking before I bought the tires. He said, well I dont know. I asked how can we find out, as I assumed they would find out. He said they would have to do a full inspection as it could be the suspension. The whole point for me, was to find out the problem. I had already been there almost 2 hours and they did not bother to tell me during the repairs that they needed to check something else. I just paid and left because he did not seem to want to get to the root of the problem. This is the same manager that told me my oil bolt wasnt on tight enough on my last visit. They changed the oil previously and the tech didnt tighten the bolt, but the manager never apologized, simply sent me on my way. Ive said it before and this time I mean it, I will not be going back to Mineke in HornLake, MS AGAIN. White people get far more respect, I saw it yesterday and Ive seen it in the past.

Hard to get only a oil change. If you not getting a lot done to your vehicle you cant get service that day or wsit 2 to 3 hours. Meineke has oil change under the sign out front. Needs to take that off. R l Rodgers came back at least 4 times. Still had to wait. But finally succeed in getting my oil changed. Thanks

Great guys here. Found my issue easily and repaired same day. Temperature control value plus the housing of valve I believe. Reasonable prices for repair. Good work!

I appreciate Mikes customer service and their speedy service. I brought my own oil 0-W20 and oil filter and they only reason I am not giving them five stars is for the following reasons:1. They did my oil change and the sticker they put on my car showing the next oil change date and mileage was a sticker for 5-W20 and that makes me now wonder if they used the high mileage,full synthetic motor oil and premium oil filter I provided for them to use on my car.2. After doing the oil change,they failed to reprogram my computer,so after I left and travelled to another state,my maintenance required light came on as if the car had not yet been serviced. So Im not happy about that.3. They violated my privacy. They asked for my phone number prior to servicing my car and I gave them in good faith, only for them to turn around and start texting my phone unsolicited, soliciting me to leave them a review. I do not appreciate that.

Josh was friendly and professional and i will recommend him to all my family and friends

I would definitely recommend this place. They have nice people and great service.

The garage is great. I didnt schedule a appointment so when I got there they were very busy and couldnt get to my car

Great service everytime I use them they are easy to work with no scams or gimmicks.

2004 f150 was idling really rough and would stall out took it to them now it runs smooth as a dime would highly recommend choosing them

My Service was replacing Thermostat (4)oil sensor, oil switch, and flush, totaling 1175. On 7-6-2021 my car began to run hot. I called Meineke, described the issue was. On 7-7-21 around 9 my car was towed to Meineke. The driver was able to start my car. My husband and I described my issue. The store Manager (jon, nice man) said theyll look at it. He called back a couple hours later. He said my car had 7 indicators (codes) and price. Things things that I paid for. He explained why it cost so much, because it takes time to remove all of those thing. I asked were his worked Certified. He said yes. I asked was He sure that this would take care of my problem, Jon said yes. He said the iz should be fixed of the day. Jon called me later said all the parts werent delivered and it wont be be ready until July 8th.Jon calls me around 1 on July 8th. My sister just happen to be in Meineke because her air stopped working. She saw my car and told me. She came to pick me up and let them look at her car about her AC. I paid for my service. I asked the tech bout the warranty. I also asked were they Certified and he said no.He said he thinks it 12000 miles 12 months. Jon can tell me that he wasnt sure. Jon Was in the restroom. Jon was in the rest room for 20 minutes. While He was in the restroom. My sister, this tech and myself discussed certification. He said its worthless and work experience is how they are employeed. I test drove my car around Meinekes small parking lot twice then up and down the street next to it for about 10 minutes. Jon Was still in the restroom when I came back. He came out finally. I asked Jon about the Warranty. He said 12 months 12000 miles. I asked do you have a printout? He said no. I asked can He sign and date saying 12000 miles 12 months on my receipt. He wrote 12 months Warranty in red with no signature. I took a picture of the faded Warranty sign Displayed. Jon said that is not the same Warranty. Im confused about the Warranty at this point and question him more. No resolution but I drove my car home. When I got home on july 8th around 4, my car had an odd smell and was leaving really bad. I called Jon immediately and told hin. He said its condensation from the AC. That did stop. I never moved my car except to wash it. The next morning july 9th, 2021 my car started with no issueI was on my way to work. I was driving for about 15 minutes. This is around 8:45. My car starts to smoke a little but running with no issue. I called and spoke with Jon. He said its probably just burning Fumes that may have spilled. I drove my car to Meineke. The car light indicating that it was running hot appeared right before I got to Meineke. I made it to Meineke around 9. They look at my car right there. Popper my hood. My husband Was there at this point. Jon then tried to explain to me what was going on and another tech was looking with him. He said the fluids are leaking somewhere and they have to figure out where its coming from. Jon showed me a puddle of fluids sitting in this area that was the shape of a bowl. He said he will take a look at it. Jon called me back about 1 on july 9 and told me I need a water pump and the could do it. It will need to go to Landers. I yelled at him a lot. He asked me to let him explain w/o interruption. Jon stated that it was a coincidence that I needed a water pump now and apologized. Meineke couldnt provide this service because my water pump was timing driven. I asked for no interruptions. I asked can a waterpump cause car to run hot(yes). Why not check it? Their system does not tell that. I let Jon know that hdidnt provide me all the info or issfor me to make a more informed decision. I come for my car, asked for Warranty and diagnosis. It wouldnt start and I couldnt put it in neutral for a tow. I asked why wasnt I told told, Jon said he assume I knew. I told him I paid him to inform me of my issues.I called the number on My receipt, it led me to another Meineke and the previous owner,Steven. ve methe number. Made a complaint, took my car somewhere else. Still no Steven.

Very good timely service. Professionalism shown throughout the service experience.They under sale and over deliver! And most of all, the Price is Right!!!

Brought in my car with air conditioning issue and came out with catalytic converter issue.The car AC is working fine now but the car is making rattling noise everytime you press on the gas pedal or turn on the AC. Also the car feels like its making a dragging feel whenever you drive it.The employee said the rattling noise is normal when you turn on the AC because the compressor is starting and it should go away when they replace the catalytic converter.. but the rattling noise stays there even after turning on the AC and when you’re just pressing on the gas pedal.I dont know anything about cars but i know what my car feels like and sounds like when i brought it in, and i can say that my car came out with more expensive issue than just AC converter and condenser..Spent almost $1,500 and now will have to spend more for whatever the catalytic converter is..

These guys are very nice and polite. They did an awesome job and very fast also.

Them boys up there so smooth and cool got me in and out customer service the best I ever been too going back for a oil change next month 🙏

Great customer service. Top of the line mechanics. My car drives like new. 👍

Everything was okay except the price. I came for the special (19.95) and left paying 47 bucks. I was charged for the oil that was supposed to be included and for an air filter. Im not saying it wasnt needed but the increase caught me off guard.

Very poor service they didnt tighten my oil filter all the way up and I took it showing the problem they saying I need I need a head gasket and oil pouring out of my car almost locked my engine up they are bad for business

Tim was great! I went on my lunch break but my service wouldn’t be finished before my break was over. He insisted that I come back after work amd they’d take care of me. Very polite with great customer service

Same day service. Didn’t have to wait a week to get air in this 93 degree weather.shame on FS and GY and landers.

Quick & Great service. Fixed car without trying to sell me something I didnt need. Fixed what Ill ready had

Must be new management. They tried to get me to buy hundreds of dollars of work that the car absolutely did not need. Who knows how many people they have done that to. I just happen to know what I am looking at with rotors and pads. I will never go there again. Avoid them.

Awesome job by the staff very friendly and great work in & out service.

I had a oil leak that other shops couldnt find. They found it and replaced the gasket faster than others were looking. Ernie and his crew did a great job. Great customer service.

The atmosphere at the Horn Lake Meineke was very pleasant and friendly. Tim was personable with all of the customers that he interacted with. He and the other service men were determined that I leave their place of business not only satisfied but safely.

Excellent customer service, they were able to take my vehicle in as soon as I arrived. They were thorough. I trust this shop for all my repair needs on all my vehicles. I would recommend to any one looking to have service work or regular maintenance performed.

Very knowledgeable and they got me in and out quickly.

Employees were friendly, professional, and knowledgeable. Matt took the time to explain the specific issue with my car and the cost of the repairs. It cost a little more than I would have liked, but it was worth it. I dropped my car off and, as promised, repairs were made in a timely manner. This is the second time I’ve taken my vehicle to Meineke and I’ve gotten excellent service each time.

These guys made me feel very welcome. They were all very knowledgeable of the problem that my vehicle had. The service was great. The manager is an awesome guy. He took out the time and made sure that the service was to my satisfaction. With 5 being the highest, I give this service five 🌟 ⭐ 🌟 🌟 ⭐.

Didnt say excuse me for a second to take a call, just answered and began talking to the person on the phone mid-sentence while answering my question. Paused the phone conversation to talk to a service tech and finished the phone call before completing the answer to my question... very poor customer service... Didnt seem concerned... I will push my vehicle somewhere else if it breaks down here...

I had just replaced the entire front brake system, Rotors, pads, hose, wheel bearings, etc.The only issue I had was a Caliper not wanting to release. I had already changed the rotor and pads out twice.I explained this to the guy there, and he said I was given the wrong parts, and they would have to replace ALL the new parts I just put on with their stuff.I asked why when the only problem was one side sticking, they never would give me a straight answer and changed me over $1kI do not understand why they couldn’t have just fixed the one caliper.I feel like I was robbed!

They were the best. Very helpful and friendly.

The guy service was good. Ill be back

Got my brakes done quickly with friendly service!

Came here for the first time. Absolutely love the atmosphere. We were waiting for my oil change, and the manager gave my son candy while we waited. Such a professional and great experience. We will def. be back. This is hands down the best experience I have had with a car service place.

They were very nice and professional. Gotta get there early though.

Extremely expensive work was not that great pay $1,200 came in with no lights on my dash left with three lights on had to go back twice to get things fixed

Got my oil changed in less than an hour !!

Staff there is really helpful. Manager Matt as well as staff very honest and wont sell you somethin you do not need. Saved me $400 on work I thought I needed

Associate was very informative about what I wanted done and the price was what I wanted to pay.

The worst I will never they too high

Good service very please

I have used this branch a handful of times now, (I have an old vehicle), they always have been able to do the job fast and around what the estimate was. No surprises. They are honest and fair.

Matt was very courteous and quoted us a fair price. I dropped my car off after work and the next day it was ready. It drove very good!! Thank you Matt and Cody!!!

Quick, friendly, affordable service. The staff was very attentive to our concerns, and followed up with us accordingly..Our representative was Matt.Thank you

One of the Best if not the Best

Very professional staff. Great customer service. Fast service.Update 7/15/20I had a visit this same location today and I had an appointment. The shop was very busy and I was ok with having to reschedule, but the manager was very rude and not accommodating at all. I left and visited jiffy lube across the street busy as well but great customer service. It pays to just simply smile and give great customer service. The bottom line is I had an appointment. I’m not saying I get priority but why treat me like I’m not suppose to schedule an appointment and then confirmed the appointment.7/19/2020So someone replied to my review! I also sent in an email to corporate office regarding the my visit and have yet to receive a response. I think the review reply is automated. I did get the best customer service at jiffy lube In horn lake so I will not have to return to this location. I’m sure you could care less about one customer. Good luck and Matt was definitely rude that day and I will never forget the experience. He should read the book by Jon Gordon titled the energy bus!!!!

It was a great experience,they got right on it an I was out of there in re order time..I will continue to use them..thank you in uh

Good fast quality service. Friendly employees.Slightly more than I wanted to pay but they were worth it. Very happy with them.

I am always greeted with a smile and they keep me warm with a cup of hot coffee Wonderful!!!

Anytime i called the guy who sits in the office was always nice. He knew my name, he worked with me😥 and i thank God for that. This guy was literally my life savor and i want him to know i will be back because i felt like family in that place. My car is running like a champ thanks guys

Charged 700.00 to fix an issue that they didnt fix.

I usually don’t have any issues to complain about, but my truck was showing check traction control and that’s what I needed fixed. The mechanics did some emission work and my truck is still doing the same thing. It runs good but just a slight release of the gas pedal it won’t coast. Like something is pulling me back. $700+ not happy

My car started making noise after they put synthetic oil in my car with miles of 90,000!! Car started jacking and wouldn’t pull small hills! Asked to speak with manager and he is unprofessional as they come!! Typical janky oil company!! Never will come again

I took my car to get ac fixed. They said that I needed a compressor but still charged me $231 dollars and ac is blowing worse. A waste of time and money

They were great. They got right on it. Seem like they took their time and got everything right. No complaints.

So far so good. I got a 40 series flowmaster muffler with a dual exhaust conversion and its sounds exactly how I wanted it to. The people knew exactly what they were talking about and looks like they know what their doing. I recommend this place.

Ive used this location several times and always received great service and fair pricing.

I was promptly greeted when I stopped in. Fortunately they were able to take a look at my car at that time. They told me what work was needed and were able to fix it in a couple pf hours. They were having a sale so we got quite a discount. I felt that the price was reasonable.

New management I love it ☺️ Ernie thanks for being such a great professional manager I am very pleased with your attitude and the way you care for your customers ....great job

The staff were professional and fixed my car faster than we anticipated.

I appreciate the quick service and great price! 1/2020. Visited again and service top notch. Remodel looks great! Manager remembered me and asked if I had seen any more shows. My service was quick.

I’ve been here twice. The first time the manager told me it would be about a 30 minute wait. It ended up taking 3 1/2 hours. The techs in the work area were mostly playing on their phones but once in a while they’d take a break from that to smoke. The second time, I went for a front end alignment. They had a vehicle on the alignment rack, torn down and waiting for parts. There were other racks open but they chose to use the alignment rack for this. Everyone there is lazy and in no hurry to get anything done. They expect you to leave your car there for hours for repairs that anyone could do in 30 minutes. Stay away from this place.

Great fast and swift service

Recently my vehicle needed a tune up. I tried to save money by doing it myself. I cross threaded one of the spark plugs and it blew out of the block. I took it to Meinike to have them look at it. They were able to sleeve the block and reinstall the spark plug for a reasonable price. They told me it was a temporary fix and I would need to replace the head eventually. 9 months later the sleeve blew out. I took it back to Meinike to have them replace the head. Instead of replacing just the head they were able to replace the entire engine for a lower price than rebuilding the top half of the motor. They told me it would take 5 days to do the job. They worked hard getting the engine delivered and installed in 3 days. The guys even came in on their day off to get it done. I was very impressed with the professionalism and speed in which they were able to get the job done. I will never work on my vehicle my self again. I will take my vehicle to the guys at the Horn Lake, MS Meinike for all my service needs from now on. Thank you guys, keep up the great work. Excellent service, professionalism, and courteous service is hard to find these days and yall are second to none.

This was a very fast and pleasant experience. Professionalism is top notch. They took care of my car and Im very picky. Ill definitely be going back

Very honest and reputable business. Has always done quality work

No signs posted on price,went in for brakes,car was never looked at,15 minutes later they gave me a price of 394.00 for front brakes.I will never use your business again.

My husband bought his BMW x5 here for air suspension work and these guys got the job done in 1hr. Awesome!! And the price was reasonable considering what we had done.

Three and a half stars really, but Google doesnt give you that option. (This review is an amended review to the one left by Jay. I am the owner of the vehicle and the one who did business with Meineke. I wanted to leave my personal opinion.)True, my car was out roughly 5 weeks due to issues securing replacement parts (as well as issues with the car itself); however, Meineke really went to great lengths to deliver quality service. A couple of parts and even a repair on a bad gear shift cable were free for the length of time my car was with them. They gave clarification on the reasons behind delays, and they were always pleasant whenever I inquired about my vehicle. I would also like to add that the manager at this location is very nice.My only suggestion is to communicate a bit better with customers. As soon as you encounter a problem that may cause a delay, just let them know.All in all, I am very happy with how things turned out. Car runs great, and I am satisfied. Thank you! :)

I got an oil change and tire rotation, wasnt a long wait, the up selling was a bit much, they told me I needed wipers yet I replaced them last week. I get it but make sure its something we really need.

This was my first time there. The location was clean and the service was awesome. I will return in the near future for more car repairs.

I had my Daughters Catalytic converters go out just before she had to leave for school, no one could get their hands on the parts except for the guys. Oh and it was Newyears Eve on that, and they found the parts and had it repaired in only a couple hrs . They pulled a rabbit out of their hat on this one and I’m grateful for that.Steve

Matt Pate the store manager helped me so much! He got my exhaust fixed and my tires aligned in a timely fashion with the help of his worker David! It’s good to know you’re in good hands! I was able to make my trip to Mardi Gras stress free thanks to these guys and this place! Would recommend their services to any and every one!

Customer service was great. I scheduled an online appointment and wasn’t able to make it on time so I called and told them I was running late, once I got there they took my car right in and began to work. Great job

We’re very helpful when I asked questions. Service was completed quickly. Was able to use coupon without a problem.

The staff was friendly and very knowledgeable. They were eager to service me and find out what was wrong with my vehicle. I dropped my vehicle off on my lunch break, and they were through with it way before I got off work. Love the way these guys work. This, is my service center from here on out.

Top Notch!!Matt is the Best!!He set the atmosphere for the great workers at this Meineke Location

Great service! I recently came here to get me an oil change. The guy in the front office was very professional. They got me in and out in no time. I will recommend everyone to come here to experience the same GREAT SERVICE i have received. Thanks guys y’all are the best

Dont go to Dale Auto Repair, (Edit wrong place) 4 stars

Love this place ... so professional and very friendly environment ❤️

Great set of guys up there !! Their price was the cheapest and the vibes where great

I received a oil change for 3000 miles synthetic blend? But it was understood I would receive a full synthetic blend for 5000 miles? This was misleading information when I came in for a conventional oil change? I felt like I was not getting the device that was expecting? Managment needs to make it very clear of the service the customer is getting and not just getting customers business?

Dennis is awesome. Very quick and courteous service.

Great customer service and very knowledgeable about all services. Will definitely be back in the future to service my other vehicles.

Meineke Car Care in Horn Lake, MS has serviced over 67,000 vehicles in 13 years of business and have only these handful of complaints. This shop is locally owned by two families that have lived in North MS for Almost 3 decades and we appreciate all of our customers and do what is ethically and morally correct when an issue does arise. Not all of these complaints are legit, one is from a Midas customer who got us confused and we cannot get Google to remove it or even tell us who to talk to that can get it removed. 99.8% of our customers are completely satisfied with the services we provide and we have been Platinum Certified in customer satisfaction for all 13 years. Those numbers come from exit interviews and phone surveys where you get an accurate picture of the satisfied and dis-satisfied customers.

They got me in and out... great service!!!