Sales person send floor damaged display to my house and charged full price for it. Took a week going back and forth to the store so they could fix my contract. Sales person said I agreed, but that was not true. I waited 2and a half week for delivery. On delivery day they told me that they didnt have those refrigerators no more. I didnt let them in my house with a damaged refrigerator. Other customers have had same issues. I didnt find out until I told people what happened. Make sure you check your merchandise before they unload from delivery truck.

Good afternoon my people, the people who plan to go to that store please think about it a million times, I went 3 weeks ago to buy a washing machine and dryer, despite the fact that friends said do not go, I went, MINE VERY BAD DECISION !!!, They told me that in a week they would deliver it to me for sure, that they called me, they never called me I called them after the week, they told me that in a few days they would take the merchandise to me, when they left to arrive they were late two hours, and to top it all they wanted to leave me the ones they had in the sample store, no thats not the deal I gave them. They take it away and I want them new, another week later, new ones finally arrive in boxes, but those who went to leave they didnt even know what they were doing, they couldnt handle the machines, pure complaint that they were heavy, they scratched the wall of the staircase, they knocked down 2 pictures that they broke, they connected the machines wrong, they threw water on the floor of the laundry, one of them got off and without asking permission went to my garage and I grabbed a mop and started to dry, it made it worse, and to top it off they left them unbalanced and moved when I put them to wash and the man told me that it was not his job and he left, I talked to the store and the managare said that they have to do but until now neither a call nor anything does not buy in Fansa del45n and Litlle York, the seller lowers the moon and the stars but nothing of what he says is not true, DO NOT BUY IN FAMSA NOOOO PESIMO SERVICIO, THATS WHY THEY DONT SELL TO LIE TO PEOPLE

Found a dining room set

Very nice ppl pretty good deals

Just ok didnt have what I wanted

Luis Colmenares was my vendor and was very helpful and I recommend his service .

Stay far away from these folks....All furniture they sell is trash.... A bunch of rip off folks.Customer servive sucks bad.They prey on the inocent minded folks with little furniture knowledge.I guess we can say now we know.

Experience at FAMSA was great, my parents are customers and have also had great service. First time for myself buying here and the experience was great! Ms Yajaira was the one who helped me through the credit and buying process. Very helpful and has kept in contact with me regarding my order status. Will recommend to anyone! Very nice and welcoming individuals here. Keep up the great work!

Read your contracts in detail, they fail to explain the hidden fees and all types of insurance they charge and that will double your loan amount!

Worst customer service. Do not answer phones. Takes weeks to hear from them (services issues.) Seems to me that they don’t care about their own business. Disgusted.

So I was so satisfied with Famsa when we got our living room and dryer back in 10/ 2019 or so. Now Im upset as my dryer is not working..today the tech went out to check it again and states that the dryer is perfectly fine and that it is our light socket. So we actually had a electrician come out and stated that the socket is perfectly fine and that nothing is wrong with it and we had to pay for that while paying for the dryer that we cannot use! The customer service is horrible..spoke with 3 reps and the 3rd rep they were going to supposedly transfer me. To the Supervisor..LIE.. it was another rep! They dont want to fix the dryer or replace it. Worst experience..will definitely wont be sending anybody to them or purchasing anything either. I regret having my friends go there for a loan! HORRIBLE!

Famsa has a lot of great items but Elda is a great saler. Ask for her she Is really gold.

Fast friendly n inexpensive. Excellent professional salesperson. Sonia A was extremely couteous helpful n even saved me money on my purchase.

I visited the store when they were hosting an event for families in Houston who were victims of Hurricane Harvey. They gifted furniture and housewares to families who lost everything. It was an amazing experience. I highly recommend supporting great companies like this who give back in their communities. ♥

My father & I went in there Sunday 2 hours right before they closed the sale lady Alma was extremely good took her time to explain everything thing not rushed we were very pleased, will be going back for more furniture thanks to the sales lady Alma.

Love the service here at this location... Always helpful.. ASK FOR Alma Perez she was great.👌🏼👍🏼

Dont have much variety. At time of visit, didnt even have what I liked from displayed furnitures. Plus they dont offer a discount on available items for you to feel comfortable choosing something else...its bad!

Had a great experience here at this location, I was happily greeted by Antonio. He guided me through the store and helped me find what I was looking for, the process was fast and easy. I highly recomend this store it was a pleasant experience.

Most helpful also attended to all my concerns I think hes a great asset to the company you should keep this guy around he knows how to satisfy the customer .Jerson Moran

Hello Famsa Family,My experience in your store was AMAZING!!! Sales person: Jerson M.Pros.He looked professionalSmelled AWESOME!!!! STOP ANYWAYReady to serveClearly explained processHelp chose items better than I expected, price was right, I WILL BE BACK, I ONLY WANT TO DEAL WITH JERSON M(MMMM)

Loved the way we were treated Antonio G. Is the best! Awesome payment plans that meet our pockets.

The sales man, Luis Colmenares, was awesome, he knew everything, I was able to get a very low interest rate. The only negative thing I have is that it was really hot in the store.

Great and amazing furniture I purchased my bedroom set every day feeling like in the sky’s the mattress is really comfortable and the manager and assistant Mr. PEDRO was very good customer service. All my family and friends shopping here

They treated me and my family great, I love their customer service they have awesome people

Excellent customer service. I highly recommend Famsa, Luis was excellent at taking the time to show us around the store and providing accurate product information to the best of his knowledge...

Hight prices and hight very hight interest on loans

I very satisfied with the service, good prices and good qualities and would recommend any one to shop here. The good stuff have very good customer service

This is my Third time doing business with Famsa. Second time with Associate Jerson Moran. Reasonable prices and Great customer service. Will come back.

I like my service they were helpful and very nice. My helper wasYajaira and she was excellent.

Had a very bad experience here. The customer service was horrible and we were followed throughout the store without being acknowledged or assisted. Wont be back ever again.

Yajaria GarciaGreat service she has patience and she explained all the details on the contract.

Fast and great service, thanks Luis Colmenares for showing me to my new bed 👍🏻💤

I love there service LUIS C. was very nice and helpful Ill recommend more people to him

Great place and the staff received me greatI recommend Alma Perez shes great and well attended me .!!!!

Yajaira garcia shes an excellent sales person. She explains everything in the contract.

Great Service!! Luis Colmenares was really helpful and explained everything really well very satisfied!!

Nice place i love personal attention received bu Yajaira Garcia was amazing

I liked the service they helped me a lot and they have some great sales associate and I recommend y’all to see alma perez !

We have been customers for famsa Little York for 8 years now and their sales associate Elda Villarreal has been very helpful every time we walk in their store. I am very pleased to shop at famsa and always find great deals. I recommend everyone to come take a visit and shop for your new furniture or appliances here.

Exelent customers service. Thank you Jerson for the good service since 2016 and back this year 2018

My granddaughter just bought this this sectional

Great way of treating us, found what we needed, sales associate(Jerson Moràn) was great on answering all our questions and helping/advising us the great products y’all have thank you all

I love there service jerson Moran was very nice and helpful Ill recommend more people to him

I came to make a payment and the service was good. Elda Villareal gave me excellent service to get a new furniture here at Famsa on little York. I recommended yall to come and buy here..

Very helpful and understandable. Took his time to help us out. Gracias LUIS COLMENARES

Le garantizan Dolores de cabeza con su compra gratis. 🤕💀🤦🏻‍♀️Your purchase may or not come with the right pieces, it may or not be damaged it may or not be what you expect... 🤷🏻‍♀️And that’s a fact.. 👩🏻‍⚖️🤦🏻‍♀️

Everybody is really helpful and is a lovely place too look for furniture and electronics.

The furniture is of low quality

We are at famsa making a new purchase and Elda Villareal and they have great service I recommend coming here

Great service love there service jerson Moran was very nice and helpful Ill recommend more people to him thank you jerson for all you help !!!!

Im here in the store buying a bed with elda villarreal and she was really great and helped us out really well

This was my first time purchasing something for my apartment, Elda Villarreal made the experience memorable in a positive way of course. Ive already recommended my older friends that are going into college to go to this areas Famsa, hopefully theyll get Elda since she gave her time to answer my questions and concerns.

My first time purchasing a laptop in this location and thanks to Jerson Morán the experience was excellent 👍

Great service from Elda Villareal in famsa on little york

Saler Luis Colmenares he was so nice he took his time we recommend him if yall come to fasma he was so patient .

Had a great experience at this location... and also greatly attended by Maria

The location easy to find. Sales people are excellent. Jerson Moran is a great Saleman I would recommend going to Famsa. If you need a great deal look for Jerson Moran.

If I could, I would give them a no star. Dont buy furniture from here unless you want it to be broken down the next week. The bedroom set I chose was $3,000 came with a 32 inch tv which was suppose to be a Samsung. They gave me a cheap brand which doesnt even work right. I was suppose to have everything delivered the next day, they ended up taking 6 days. Very frustrating and disappointing. I recommend buying your furniture at Gallery Furniture, they deliver everything the same day, have good prices and REAL furniture. That wont brake down.

Loved my first shop by credit at famsa by elda villarreal.

Prices are extremely high.

Had great Customer service thanks.... Elda Villareal

Seller was very kinddd and helpful.. Luis Colmerares

Went there with my wife two weeks before Thanksgiving .We chose a couple of things and was told that it would take a couple of days before everything would come in from San Antonio. They called us a couple of days later saying that our furniture was on its way and should be here the next day BUT!!!,..There may be a scratch or dint on the furniture AND!! the furniture would not be in its original box because the BOX was DAMAGED but not to worry because they WRAPPED IT IN PLASTIC ..FAMSA, WHAT MAKES YOU THINK IF THE BOX IS DAMAGED THAT THE FURNITURE WONT BE....so I told the salesman that that was unexceptable. So he tells us to inspect the furniture when it gets here and if we are not happy with it we can send it back. Hellloooo why waste our time when its obvious that if you had to discard the box what does that tell you about the furniture. The salesman needs more training in my opinion. Thru the whole ordeal he kept addressing me as MAN ...OK MAN/WHATS UP MAN.

Poor customer services, items are so expensive . I dont recommend this place.

Antonio good employee helpful and good customer service

Great service at this locationGreat service by antonio galvan

I came to visit fansa with Elda Villarreal i recommend it !!

Very kind lady. Liked the experience!

Their website is so outdated, to make payments online you have to fill up a form monthly because they havent added the option for automatic payments or an account to sign in with a simple email and password like most places do.

The salesman was not helpful I walked around the store for like almost 10 minutes before anybody even tried to come and help me although there were people all around

Great service by Pedro Leyva

Quality furniture at good prices

Very very nice and helpful

Staff very friendly.

Good furniture at adorable prices

Customer service too long to wait

Good customer service but expensive too.

Not very smart employees

Great service!

Ok

Excellent place

Good services

Good!

System down today

Friendly personal

They wouldnt sell me a TV because I didnt had my hard copy of my social but another guy comes with a Mexico id and cash money gets approval !!! bad service I swear

Nice

God

Very friendly Excellent service 👍

Good attention I like

Products do not have good quality

They have a good variety, the prices I think are according to the market. They should have a program to ship the items they sell to Mexico.

Very good place to buy but you can buy cash you take out on credit, just pay attention to everything they tell you when buying

Very good, good attention !!

Honestly, what a dump of a living room they sold ... it is made of leather and it is pure rubber ... very disappointing really ... what an ugly case ... but no more shopping in the store ..... thank you ... ..

I wish I had paid more attention in the comments before buying here ... I bought a “skin” room when it started to peel off call customer service, they sent a “technician” and in the end even though it still has 2 years of “warranty They said they couldnt do anything ... I dont know what much show they are for if in the end they dont have any responsibility or attitude that the company supposedly represents.

I was attended by a girl called Alejandra very friendly .. good customer service.

That place is not good to buy I bought a sofa for $ 2,500 supposedly they are leather after 2 years of use it began to deteriorate call to report and they told me that they could not do anything And I had bought a guarantee for 5 years .. I do not recommend and If you buy make sure that you do not deceive them.

It has been the worst experience I have had in recent years. They are true experts in matters of informality, we agreed to deliver a living room and dining room set for the day before my birthday (thats what was promised), the delivery was never made, unfortunately my apt was as bare as when I came to this world Because of the informality of the winery, of the seller, in short of all of them that represent that fifth-grade furniture, I canceled the order and I dont know, but somehow they convinced me that they would make the delivery for the 5th, for some reason I do not understand they did not do it and they promised me that they would make an exception and the delivery would be made the next day, that day they made me another story, in short I lost my time, I changed my work schedule the two times that they would supposedly make the delivery and to do not tire those who are reading thisAn adviceRun away from them. Do not waste your valuable time shopping with them because they are true experts in lying, looking bad with the customer and irritating the customer is their goal.

I like the deal and the method of payment