Just solid professionalism on our older GE Dryer. Great price and technician stuck to it, even after a bit of a challenge where he will have to come back. He told me that there would be no charge and he wouldnt budge off of that. Even better, a young man was with the technician as an apprentice! Anyone who reads this should look around at your kids and wonder if an $80k to $200k(+) education in Poetry, or whatever Liberal Arts degree they choose, is really worth it. Love the concept.

I was blessed to have them look at my dryer and resolve the problem. By far the most professional and knowledgeable service I have had in the last 8 years since I moved to Katy TX. They explain how everything suppose to work As far as the appliance and also put out recommendations to keep my washer in good condition. Try them out you won’t be disappointed.

Houston Katy Appliance Repair service was outstanding. Their service manager was extremely knowledgeable, professional and helpful. I learned a lot about the functioning and service of my appliances that most people never take the time to learn or do.

Houston Katy Appliance Repair is absolutely amazing. Not only do they offer a quality service at a a great price, but theyre extremely professional. We called them to help with issues we were having with our dryer and were so happy that we did. Frank came out to assist us with the issue and he was a true professional. He called to confirm his time and explained in great detail what was wrong. He fixed everything and also offered some great advice and problem solving info. They get 5 stars from us across the board. Cant go wrong with this company.

Ive changed my 5 star review to 1. They were prompt with great service my first visit but now its impossible to get someone to call you back. Had them do work on my dryer. It worked for one week before something fell off and now it makes a rattling noise. Called repeatedly to have someone come back out on a warranty call. Ive now called someone else that a friend recommend. Very unhappy with their customer service and work quality.

Houston Katy Appliance Repair is outstanding and extremely professional. I called them based on the reviews and I am so glad that I did. Our dryer was in critical condition. Frank was right on time, patiently explained in great details what was wrong, fixed it perfectly, and had some excellent suggestions. They are #1 on our list to call next time we have a problem. Call them now and you will thank me later. The best of the best.John in west Houston.

Great performance friendly quick Reliable work

I called and asked for same day service. I forgot the name of the lady that helped me but she was super nice. She mentioned a tech, Michael would b by between 12-3pm. The technician came right at 1245ish and repaired my dryer in 15 minutes!!! Explained what was wrong, how he fixed it and what I was probably doing wrong to cause the issue I did. He replaced my thermo fuse and I paid 125$. Im not sure if this was after the service call fee was deducted. I forgot to ask as I was so happy the technician finished so quickly.Either way Ill def b calling this company for any other appliance repair I ever need. Def recommend 10/10

When washing machine quit working on Saturday afternoon, a call was made to Frank who came out on Monday to perform diagnostics to determine the problem. He was very professional and honest about the repairs saying that if he could even get the part for a 13 year old machine, he felt it would be too much money to spend on that old of a machine. I really appreciated his honesty even though it cost him a repair job. I would not hesitate to call again if another appliance has problems.

This business is outstanding. The technician came out to help fix a motor on my new oven and knew exactly what was wrong as soon as he took a look. He ordered the part and finished the repair few days later. Extremely satisfied customer here, keep up the good work!

Ken was extremely thorough, explained the issues to me so that I could understand and took his time to make sure that I truly understood what the issues were. I would highly recommend this company!

Called on Tues for service on dryer. Was tOLD Frank would be there between 2 & 5. I called back at 4 & they said Frank was running late & rescheduled for Wed. 2 - 5.Frank called said running late but diagnosed over phone. He would get price on part& call back. Finally called them back on Thursday since never got a return call from Frank. The phone operator called back with a price but I had already scheduled another s re vice by then I have since deleted them from my phone

I would rate this companys service if I ever was able to get service. I requested service through their online service request form which stated I would be contacted soon. I never was. So then I called the following day to make an appointment by phone. I spoke to Frank and he said he would come out on Friday between 12-3 pm and would call 30 minutes prior. So, since I work, I had to take the day off in order to be home for the repair. When it became almost 3:00pm, I called to see when he was coming. The woman who answered the phone acted like she knew nothing of the appointment and would call me back. She called back 35 minutes later and said unfortunately no one would be coming out. They also could not schedule anything over the weekend. Fortunately for me, I called another company that was extremely responsive, came out the next morning and diagnosed the problem. It doesnt appear this company cares too much about customer service. If someone would have at least contacted me, I would not have had to take off work and could have scheduled another company sooner.

Very helpful and open weekends..had exactly what part was needed and great price.

I called on Monday and Frank was able to come to my house on Tuesday. He called multiple times before arriving to let me know his ETA. When he arrived he was very nice and professional. His knowledge on washing machines was astounding. I would definitely call again if I ever need another appliance repaired.

I called on a Saturday, and Frank came out within just a few hours. He was polite and explained everything as he walked through the repair. He knew every detail about the dryer and even gave me some great tips about how to properly use the washer and dryer to avoid any issues in the future. Definitely recommend!

Very impressed with the service from Houston Katy Appliance Repair. When my 15 year old Maytag washing machine started making loud noises and not moving through it’s cycles, I called Houston Katy Appliance Repair and they sent Alex right out. He was able to quickly diagnose the problem and order the part. Given the age of the machine it took awhile to find the part, however Alex was diligent and kept me updated on the status. Once the part arrived Alex quickly contacted me and came right out for installation. Great service, reasonable prices. I will use them again and highly recommend.

I called for repairs to my Samsung refrigerator. The cooling element froze and my fan was making a loud noise. Danny came out and did a great job. Unfortunately my fridge was beyond repair, Danny tried 3 times to make it right but this Samsung was a hunk of junk. I ended up buying a new GE fridge but would definitely recommend them if you need a repair. Very nice, honest, dependable and affordable. (4 stars only because my fridge didn’t actually get fixed, NOT their fault)

Mr . Frank is an awesome, super genuine person and would recommend him to anyone who needs any help! He has tons of cool stories and advice to share.Easy and fun to work with, thanks Mr. Frank

Do not recommend they came to my house and charged me 89.95 for nothing so call service call

Highly recommend. Frank did a quick response and very flexible scheduling the repair next day, even late. Frank has great experience and explained all details fixing it. Also alert us on other thing that we need to take care later.The cost was reasonable taking in consideration that you can have 5-10 years warranty :) I would recommend him to anyone. Thanks Frank!

The knowledge and expertise I get for all my appliances is one of the major things I love about working with this company. The customer service when I call and the promptness and sense of urgency I always get is why I highly recommend Houston Katy Appliance Repair! I have rentals and airbnbs and I am so glad I have them for all appliance needs....they are just a phone call away!

What a great experience. He showed up as scheduled. 15 year old fridge I expected to be major issue. The technician had the problem diagnosed in under a minute. The repairs were done timely and I had to ask twice, Are you sure? Thats all it is? I was so impressed. Timely, courteous, knowledgeable and very reasonable. Id rate above 5 stars if I could.

Very friendly and professional, Frank was very accommodating and even came out on Christmas Day. He was polite and quick while explaining everything along the way. I will never use another repair company again. Highly recommend.

Very insightful and efficient! Highly recommended!

When our dryer stopped heating, we called Frank to set up an appointment for him to come and evaluate the problem. He was able to quickly identify the issue and had it fixed within an hour or so. He even took the time to vacuum up all of the lint that had accumulated under the dryer drum. I would definitely use Houston Katy Appliance again.

I had Frank as a technician. He came in a timely manner and was a pleasure to work with. He was very knowledgeable, diligent with his work, and i would recommend himto anyone . I really appreciate all the advice he gave me for my washer and dryer and i would gladly use this company again for future issues.

Highly recommend. They were quick in scheduling the repair same day, even late. Frank was professional and explained all aspects of the dryer even while fixing it. He was never interested in up selling or looking for other problems to diagnose. Instead, he got right to the main issue and fixed it. The cost was reasonable. I would recommend them to anyone.

Their branch Dannys Appliance Repair outfit came out and fixed my Dryer which was not heating. The younger repair guy Alex was very nice and real fast doing my repairs. He had to get the heating unit box part the next am ok and then came right out to install. All was very fast and great service and Ill be using them again for my home appliance repairs.

Called this morning at 9:00 am and by 1:00 pm my Samsung dryer repair was complete. Excellent customer service, knowledgeable and prompt, I would definitely recommend this company for appliance repair.

Frank was very professional. He was able to diagnose the issue with my dryer and was able to get it fix in timely manner. He did an outstanding job. I will use this company again and will recommend to my family & friends.

Frank is very punctual, knowledgeable and professional. My phone call was answered on Sunday, urgent repair started Monday morning, parts obtained and completed Tuesday. Dryer repair some claimed to have been impossible was done at a reasonable competitive price. Well done.

Hooray!!! A business that will actually call you back AND show up as Scheduled to repair your major appliance... Frank & his team tracked down the Replacement Part for the Main electronic circuit board on our Decade old electric dryer, and were able to ship in the electronics from out of town, Then installed, serviced, returned our old circuit board (required by the manufacturer), and had our Dryer back up & running as Brand New (restored) with in just a couple of days! Thanks, Houston Katy Appliance Repair, and owner Frank!!!! Blessings!!

The service was great. He was very knowledgeable and honest. My washer and dryer werent installed properly and he figured the problem immediately. He tested my appliances to make sure they were working properly before he left. The technician was very professional and his fees were very reasonable. Overall very happy. I would definitely recommend him to anyone.

Frank was on time and very diligent in troubleshooting and repairing my LG gas dryer. Also Very reasonably priced services. I Highly recommend him and Houston Katy Appliance Repair.

Incorrect parts obtained causing delay... Have to reach out to find out status of repair person and timing - very poor customer service perspective. Still waiting on response for parts and repair - approaching one week. BUT sure want the money first!

Frank is very knowledgeable and friendly. He explained what he was repairing and why. I will definitely use his company again to fix my appliances.

Great job. Frank gave me a quote over the phone based on the symptoms my dryer was exhibiting. He came the next day and did a great job at the price we discussed. Will use for all my appliance needs!

I called Houston Katy Appliance Repair on a Thursday and Frank our friendly service tech came out on Friday. He provided fast and honest service for my dryer that was clogged with a sock. Frank could have made it seem like I needed a new drum or something expensive but his honest approach for a simple $75 dollar service call is why I will have my entire family and friends use Houston Katy Appliance Repair for all of our appliance needs.a real customer: Troy Clendenin Long Meadow Farms Richmond Texas and 100% satisfied!

Great service at a reasonable fee. All performed in a timely manner. The Tech. is a Wealth of knowledge. I highly recommend Houston Katy Appliance Repair. Much appreciated Marta Villarreal.

We called this company to change the washer door from a left hinge to a right hinge. GE told use that because it was an install issue from Lowes not a repair issue they could not send out a tech, but the door could be changed. I spoke with the technician at Houston Katy Appliance, he was willing to look at it and his price to change the door was appropriate. He would also look at the shaking issue and the pedistal drawer issue.We had issues with Lowes over a Samsung washer and dryer. Their techs ARE NOT TRAINED VERY WELL. When Lowes tech delivered the GE that was an exchange for the Samsung they told us the doors were not changeable even though the GE website said so and owners manual tells how to do it.The Houston Katy Appliance technician was VERY KNOWLEDGEABLE, honest with us about the model we chose (its a SAMSUNG with a GE label)

Excellent, prompt service. Frank was very cordial, courteous and knowledgeable. He diagnosed the problem and had the part on hand.Would use them again on any future problems. Want Frank again.

Frank was amazing. Answered a late night call while it wasnt necessarily emergent in nature and was prompt with scheduling a visit and repair the next day. Even followed up with an email on how to order a part that was cheaper for me to purchase online and install myself after the initial repair. Extremely thorough, educational, clean and trustworthy. While I hope not to see much of Frank or his team in the future I will certainly call on him for any appliance repair needs and recommend to family and friends.

Frank is the man. I called houston Katy appliances to come out and fix my dryer that wasnt heating. They sent out Frank, he was knowledgeable of the dryer and its brand. He even educated me on some things I could do to help prevent fires and prevent this problem from happening again or anytime soon..lol. Great guy and very professional. I definitely will be calling Houston Katy appliances in the future if I ever need help again..

Francis explained what was wrong in detail, he came on the same day, and went beyond what was expected.

Alex showed up when he said he would, communicated on his arrival time, came to fix our fridge (old) and made some minor adjustments. Said to give it some time to see if that fixed it but talked ya out of trying to repair it cause it’s out of date. Appreciate the honesty and integrity.

Fantastic service! Fixed my dryer perfectly. I dont think it has worked this well in years. Frank is awesome, and the same day availability helped us so much.

Frank was a great help! Got the work done quickly and for a reasonable price! Would recommend Houston/Katy Appliance Repair to my friends and family.

Called for refrigerator fan and washer/dryer repair on Monday 1/20/20. Spoke with Frank and scheduled for Wednesday 1/22/20 between 11 am - 2 pm.No show. No return call. Finally got Frank on the phone, and he started asking about the address but I had to cut him off short since I had another appointment.Being a busy person it’s highly inconvenient when I block out 3 hours out of my day for a no show.No apology, just a curt “you bet”.Very disappointed.

The night before we moved to the Katy area our dryer broke. I called Houston Katy Appliance Repair the day of our move and the were at our new home the following afternoon repairing our dryer. Frank was great and really new his business. We will call again and recommend them to our friends and family.

Hello!Just wanted to give my review on Houston Katy Appliances. I used this service on last week, I was given this name by someone where my sister works. My washer was dripping water, thank God the dripping was not going on the floor. I knew that I needed to call someone to check it out. Made the call and someone was out the same day. I was very pleased with the service and the price. It needed a part they came back on Saturday to put the part on and it only took about 15 minutes. Now I am back in business with my washing.Faye

So convenient. Very knowledgeable. I would definitely call you guys again if I need your assistance ever again. Professional!!!! Thank you frank for your assistance

I called because I needed help installing my dryer. Another company I called told me it would cost $125. But when I called this company, they asked me questions first before telling me the price. He was very helpful and told me that it sounded like I only needed to buy a $10 part from Home Depot to fix it. His honesty and willingness to help saved us money and earned my trust! Im definitely going to use this company whenever we need our appliances repaired in the future!

Same day repair - no kidding! I called Saturday at 5:30 pm and Frank came out by 8:00 pm with the needed part and my dryer was fixed. Best appliance repair experience I’ve ever had - prompt, knowledgeable, very courteous and reasonable priced.

Professional Repair Service - answered my calls, arrived on time, very competent pricing. Highly recommend. Has now done repairs on my LG Dryer & Samsung refrigerator.

Frank, came to our home to help me after Harvey with my appliances. He was not only on time and gave a 30 minute advanced call before arrival. But scheduled my appointment next day I could not believe I could gain the help of someone so fast. He is very accredited, very knowledgeable on appliances. He repaired my Kenmore Dryer and washer . But also reviewed my refrigerator while he was there for a minimal additional charge. He was honest, showed me the faulty part after replacing. I am very happy with his service and have recommend him to my friends and family.

In two repair calls, I have had three appliances fixed by Houston Katy Appliance Repair. They include fixing our clothes dryer (today), freezer, and refrigerator. Each time the person who did the repairs arrived within the agreed timeframe, and they had the knowledge and parts to make the repairs. Frank usually asks for the make and model number of the appliance before they come out, and this increases the likelihood that they will have the right part with them. I have had bad experiences with two other repair companies, and I am glad that I have found Houston Katy Appliance Repair as the much better alternative.

Came out the same day. Very professional. Highly recommend

Frank is very professional. He gives you a 30 minute notice when hes enroute. Very knowledgeable.

Very friendly, knowledgeable, and professional. Solved the issue quickly, and showed a deep understanding of both my particular model and its differences from the other manufacturers. Highly recommend!

Less than two days before Thanksgiving is the worst time for an oven to break down. Thanks to Frank at Houston Katy Appliance Repair squeezing us into his already full schedule, we were up and running within 24 hours. He even did a freebie check on our dryer vent before leaving! I cant recommend him highly enough. So nice to have a contact for our appliance repair needs.

Frank was polite, knowledgeable and efficient. I have recommended this company to two of my neighbors today. I will be using them again in the future.

Great place to eat a pizza. I liked

Great professional service with attention to detail is what you get. at Houston Katy Appliance:) Sorry about late review Frank! I was somewhat skeptical when i phoned as the Receptionist said that she will have the Technician call me to discuss what needs to be done... and sure thing the Technician phoned and asked me detailed questions after i explain my washing machine seal parts exchange / service dilemma.We scheduled appointment and Technician arrived within the 1 hour window we discussed, exchange my part, tested the washer and then educated me on how to preserve my washing machine life time with regular cleaning etc. Although my washer part was about 35% more expensive than online parts store i never used it was well worth it. My washer is running strong and looks like new. Thank you Frank :)

Houston Katy Appliance Repair was excellent to deal with. The owner and repairman were extra polite and helpful. Our dishwasher needed a part ordered and it was here in two days. Repair was done asap and all is well. I would recommend them to anyone.

We were having overflow problems with our new dishwasher. Frank researched possible problems and parts and came over to get more information on the model. He spotted the problem which was caused by faulty installation of my reverse osmosis water system. He suggested an easy fix which solved my problem at no cost. He went above and beyond to solve the problem. I have used them before for other repairs and they have always been honest, efficient and reasonably priced. I highly recommend Houston Katy Appliance Repair. A good group of people.

We called HK Appliance Repair 2 weeks back . We explained to them that our oven was giving this burning smell when it was switched off. They arrived the same day and took care of it! From the call to the service response to the final service, everything was handled professionally and in a very timely manner. Thank you guys!

Great service and prices. Frank provided after hours service to get our dryer up and running. Quick,efficient and honest.

Frank was very honest and timely. He fixed my dryer in 15 minutes. He also educated me whats wrong and how to solve the problem.

Very nice customer service, the gentleman I spoke with on the phone to ask for advice regarding my refrigerator problem was very helpful and respectful. A service technician is scheduled to come accordingly and accommodating my availability.

This company customer service horible. They missed first appt. Then said they would come back next day and never did.

Frank and his team are great. They came over and diagnosed our problem. They worked hard a efficiently which saved us money. You would be hard pressed to find a better appliance repair company in Houston.

Frank was very knowledgeable and explained everything that was going on with my dryer. It was fixed and running again in no time! Thank you Houston Katy Appliance Repair and thank you Frank!!

I called them to get appliance parts. But they dont sell parts. But they were kind enough to refer me to another nearby business that does. I believe their adds are misleading.

Frank was great, last year when our dryer went out and this year when the washer went out.

After calling Sears appliance repair and having spoken to someone in some land speaking some language (broken English) and then calling LG Appliance repair with the same result I searched the Katy yellow pages looking for a LOCAL repair service. Talked with Frank Welch, the service manager at Houston Katy Appliance Repair. No press 1 for English, no you are number six in line with elevator music, etc. Real live real time voices! Frank was very helpful in setting up a time for me to be home for the repairman to come with a two hour window at MY convenience, not theirs. As scheduled a young man named Alex came at the correct time, fixed my chilled water dispenser and was gone literally within thirty minutes. What a happy ending to an annoying problem and having to mop up water due to a stuck switch.

Good communication with customer, on time, fast service on a Sunday. Unfortunately after a 10-minute diagnostic of our dryer, the technician needed to order a that a new main PCB, only to find out later that the part is no longer available as LG no longer supports the older Tromm gas dryer series.

They sent a technician that helped work through the problem and fixed our oven. They will definitely be getting any future business we might have.

My washer went out, have been getting a unbalanced code on a Samsung. I know what I needed to fix it and the only place I could get it on a Sunday was from here. An online appliance part had them but was 2 days out and the other other in town place only had 2 of the four I needed and was not open on Sunday.and the wife wanted to get the clothes done! Called Katy appliance spoke to Frank, he was knowledgeable and knew exactly what was going on with my washer. I gave him the part number of what I needed and verified it was correct. Now this is a appliance repair company and didn’t have to sell only the part without the service call and labor...but he did just sell the parts I needed, I installed them and to my surprise I fixed it!! Now when I have a complicated repair that needs to be done I will most definitely call this place!!!

Did not have to wait for a service call. Courteous and responsive.

Superb service..Couldn’t have asked for more. I will certainly recommend. Thank you!!

I had Houston Katy Appliance Repair out today for a repair needed on my GE stove... I had the pleasure of meeting Lucas... he was extremely kind, helpful, and fast in the repair! I would recommend Houston Katy Appliance Repair to anyone... and ask for Lucas!!!

Great service! Frank diagnosed the problem quickly and taught me how to prevent repairs in the future.

Great service. Very professional. Just a little pricey.

Five Star Service!!!! Frank from Houston Katy Appliance Repair is our appliance repair man for life! We had a really BAD experience with another company on a dryer repair. I was out $253 with a broken dryer and the other company would not call me back even though they said the work had a 90 day warranty. I didnt get a 30 minute warranty! I called Frank, he came out the same day and was extremely detailed. He was honest and worked with us to determine what the root cause of the problem was. Repaired the dryer and really went the extra mile for us.

The appointment to fix a Samsung dryer was from 10:00am to 1:00pm, and we finally received the service at 3:30, things happens, that is fine, but the total $200.00, 20 min labor and parts charges seems excessive for a pulley assembly that cost $9.87, next day in amazon prime.

The owner seems to be a nice person and repaired my gas dryer. Unfortunately, the same gas leak appeared just two (2) weeks after repair. I have called Frank Welch several times and he has ignored my request to check the dryer at my home. Spent $189 and the dryer is still not working properly.

I had an electrical wiring issue with my electrical smoker and Frank came out to take a look even though it wasnt in the scope of his normal business services. He was able to get it up and running!

Frank, the owner, was not hesitated to drove to my house on the weekend when he found out that his repairman was sick and not able to come in.Hes a credible man and also provide excellent service.Ill definitely will call him again if I have problem with my appliances.

What a treasure! Very considerate and professional.

On-time and great service. Thanks!

My technician was punctual, polite, quick and took the time to explain the problem and the solution to me. Very good experience!

Frannk came out to look at my g.e dryer was very knowledgeable and helpfulVery reasonable fees

Frank is a professional! I own a plumbing company and will recommend him to all my clients.

Alex came out on short notice and got the job done. They were very professional and nice. Thank guys!

Great customer service very helpful especially Frank.

A little pricey. but they do good work,

They were prompt, timely and knew their stuff... I would recommend them for service!

Frank went the extra mile to locate the source of the issue. Was very professional and provided excellent service delivery.

Frank was very prompt. Great customer service could not ask for more!!