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IMPERIAL COLLISION SPECIALIST
9722 Honeywell Rd, Houston, TX 77074, United States
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IMPERIAL COLLISION SPECIALIST
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Je
Review №1

Want the best for your high end car, look no further. This is the ONLY shop I send my high end customers vehicles to.Butch and crew havent let me down yet and Ive been doing business with Imperial for years!Highly recommend!

Er
Review №2

Highly recommend Chuck, Rene, and the team. They were completely professional and assisted on any concerns I had throughout the repair. When got it back it was buffed and cleaned out like it was brand new. Very satisfied with their work and definitely plan on refer them to any issues to folks.Also cute dog inside.

ma
Review №3

Fantastic job by the entire Imperial team getting the repairs completed fully. They worked hard to make sure everything was done correctly. A+ service!

Vi
Review №4

I am beyond impressed and amazed on the excellent and terrific work done by Rene and Julia. Their professionalism and work ethic is on point. I am a happy a satisfied customer thanks to imperial collision they did an awesome job on my TRD. Rene and Julia are the best they got me original parts on my vehicle, are truthful honest and beyond polite. They turned my crashed car into a brand new straight out of the factory car the work done on it is amazing. I recommend imperial collision all the way hands down the best collison repair shop out there

Fe
Review №5

Butch and his team are the very best, hands down. They kept me up to date on what was happening with my Corvette and were always helpful and demonstrated top notch service. Theres no one else Id take my cars to in Houston.

H
Review №6

Received excellent service for repair of cosmetic damage on my Audi (sectioning quarter panel, door skin replacement, paint). Chuck was very responsive to communicate with and was always courteous as was rest of staff. There were some delays but I was given notice early with new expected completion date which was met. Final work needed some tweaking that required me to bring the vehicle back and that was handled very smoothly at no additional charge. Pricing was on par with expectations for the job, maybe a tad high but worth the quality of work. Overall very happy with the job done at Imperial, can barely tell there used to be damage in the area repaired. Had pleasant communications with Chuck, Aram and one of the mechanics. I must mention that seeing 5+ Lambos in the shop at all times inspires reassurance for a high level of work. I highly recommend this shop.

Da
Review №7

After my accident I was referred to Imperial Collision to evaluate the damage of my vehicle. In our initial discussion, Mr. Rene took the time to explain every detail thoroughly. They did an amazing job and i would definitely recommend them. My truck looks as good as new.

Li
Review №8

Rene did a phenomenal job in repairing my car. He repaired all that was necessary after my accident in a timely manner and explained the process along the way. Im so glad to have my car back looking brand new! I highly recommend this place!

Pa
Review №9

Wow! I was recommended to this body shop from a local Subaru group and needless to say, the recommendation did not disappoint. Paint matched perfectly, no imperfections, speed and service of the shop was unmatched. I was helped out by Rene who was very helpful throughout the entire process. The shop left my car immaculate and returned it back better than it did when it came out of the factory.

Wa
Review №10

I personally want to thank you Mr Chuck for taking good care of my vehicle and making it look brand new again I will definitely bring my vehicle back and share with others whenever in need for some Collison work you and your team did a fantastic job!

Ja
Review №11

Just picked up my vehicle from imperial collision. Love the work!Mr Chuck W kept me updated through the whole process and if I had any questions he replied immediately. Would definitely recommend.

Ke
Review №12

Around New Years My car got hit in the front, took it to imperial where Rene, my service advisor took care of everything for me. Battled to make sure my repairs were covered due to me not being at fault. I would highly recommend anyone who needs any type of repairs not just collision to visit this place and make sure to ask for RENE, he definitely did his absolute best to ensure my peace of mind throughout the whole process. Great place with amazing staff!!!!

Er
Review №13

I am very happy with everyone there, They were very professional fast and helped me understand everything. RENE did amazing fixing my windshield someone you can definitely trust with your baby AKA car! I am very happy with everything definitely recommend.

Eb
Review №14

Butch did an amazing job with my car. Ive had many complements since Ive had it done. Everything was done so neat and perfect! Love the new look. Everything that I was expecting was up to mark and over when done. Highly recommend! Best body shop in Houston with reasonable price. Keep calm and let Butch handle it.

Te
Review №15

Huge thanks to ((IMPERIAL COLLISION )) for the amazing work on my rear bumper of my car. But huge special thanks to my guy((( RENE AGUILAR ))) amazing customer serviceAlways updating me on my carClean and fresh jobHonest and straightforward with everythingAnd last but not least I’m glad to say I would definitely make business with this shop agin and specially with Rene Aguilar . Proud to say that I’m a happy customer and this is why they get 5 stars rating.

co
Review №16

I was rear ended by another driver, I asked around the subaru groups to see who is the best in collision repair around the houston area and everyone referred me to IMPERIAL COLLISION.Rene kept me well informed on the process and took great care of my car, they made the car look just like it did the day I bought it. They even went as far as having the interior cleaned! They did everything in a reasonable time. These guys are forever my go to with body work and paint jobs for as long as Im alive. I would recommend them to anyone over and over again. Rene is a bad a$$ when it comes to customer service. The team over there is on a whole other level of customer service and I cant thank them all enough for making my car look flawless again. My exhaust has butterfly valves and its controlled by a remote on the key ring that was never wired in to begin with and these guys went ahead and took care of that as well for me! Thanks a bunch guys, amazing work from you all.

Pi
Review №17

I was here referred by a friend to fix my car doors on the passenger side. They were damaged by another car. The other party was at fault and the insurance paid for everything. At the moment my car was hit, I only want to restore my car to the condition pre-collision.As you can see the shop was ultra clean and hosts many super cars. Chuck gladly accept my “lowly car” and fight for me regarding the insurance claims. The result is.... I feel the side that had been repaired looks better than the other side. LoLCons: not the cheapest nor fastest shop in town.Pros: they are detail nuts they want to perfect their jobs.If you are detail oriented and want your car look nice, here is a place you can trust. There might be other places in the town may do nice body jobs like Imperial, but I believe Imperial belongs to one of the elite shops in H town.

Da
Review №18

Marwin and the Imperial Collision crew did an amazing job with my 2016 Ruby Red Mustang GT/CS. The car was damaged (paint & body) in a parking lot from front to back on one side. The Ford Ruby Red paint is a pearl/candy-type finish with 3-layers so it is a complex coating to apply. They essentially painted the entire right side of the car and it perfectly matches the rest of the car. I also had decals that had to be replaced and they came out great too. Marwin always kept me updated and was patient throughout the adjuster process.

Th
Review №19

Rene Aguliar was my service advisor. He kept me informed of the status of my vehicle. Considering the damages of the vehicle upon the completion I will say job well done. I will recommend Imperial Collision to my friends. Rene Aguliar thanks for what you do for your customers.

Pa
Review №20

I found this place through Google and Yelp reviews.I was driving on 90 heading home following a dump truck when something flew out of it and hit my brand new Miata.I instantly went online and read reviews on good places close to me. I found a couple of spots but then I decided to expand my search a little bit more.I found this place and thought Id give it a shot.When I got there butch immediately took a look at my car and was extremely sympathetic to my case. The whole crew was down to earth and easy to talk to.My only complaint was the lack of update but that wasnt their fault. Butch gave me a time line, to which they met. I was actually unable to pick it up that day and they were perfectly fine with me picking it up the next day.The work and the professionalism that this place provided was well worth the money. Just make sure to bring cash ( dont worry theyll remind you)lol

Ti
Review №21

Butch, Troy, Israel and the rest of the crew are awesome!!! You want a trusted mechanic this is the place.. I have been here a few times but on myRecent visit this proud mama got her back and she drives better before the accident.. and they indeed will take care of you!! Here is proof...

Ma
Review №22

Butch and Chuck took care of little fender bender on wifes BMW 740 and did chrome delete . Car looks amazing. Chuck was prompt to address any concerns and easy to communicate with. Thank you guys for an awesome experience....I will be back with any future needs.Follow up.....If you need to get your windshield replace, Imperial Collision is place to go.Chuck (guy on the pic) did amazing job fighting my insurance company to heave OEM glass and even showed me dealership screw up on last windshield replacement. Thanks Chuck, thanks Butch for your help keeping my both rides in perfect condition👍👍👍

Ch
Review №23

Renee was absolutely phenomenal to work with. He kept in constant communication with me during the whole duration of fixing my car, and I really appreciated being in the loop. My car was given to him with quite some damage, I expected it to take a few weeks especially with a hurricane Beta also occurring at the time of the fixtures. To my surprise my car was fully repaired in a week, and when I picked it up it looked like a brand new car. They also washed and detailed my car as an addition to the repairs. I was speechless. I would highly recommend working with him and their whole team. Their professionalism and work ethic is hard to outstanding!

To
Review №24

Awesome service by the Imperial Collision team. I was referred by a colleague at work when I had my Audi A5 rear ended and honestly working with Imperial was the best decision I made. Butch and his team especially Israel were exceptional. From handling the Insurance adjuster when he wanted to lowball me, to ensuring that only the original new OEM parts were used, their attention to detail and execution, these guys are the BEST. And the best part, they helped me change the look of my Audi A5 from the conventional boring grill to the sophisticated European grill. In just a week, Ive lost count of how many compliments Ive gotten. The pics dont lie, Imperial Collisions are the best! Ive already recommended them to a couple of people and would definitely recommend them more. Thanks Butch, Marwin and especially Israel.

Ch
Review №25

I used imperial for a repair almost 7 years ago for a minor repair on my car then. The experience stuck with me and after all these years when my wife got hit by another driver I instantly knew where we were taking her car. Even after all these years their quality still never ceases to amaze me. Her car looks better now than it did before the accident. Rene and his team dealt with the other drivers insurance and even though it was a slow process it was worth the wait. Wouldn’t trust anyone else to ever work on our vehicles!

Mi
Review №26

Imperial has done repairs on two of my vehicles and each time they’ve done top notch work. Most recently, they repaired my Porsche after someone backed into it in a parking lot. I worked with Chuck and he was fantastic. Highly recommend this place. One item did concern me regarding COVID hygiene: they have signs noting that masks are required in the small office area but no one in there was wearing masks when I picked up my car. Chuck did put one on when I entered but the other three people in the office did not.

Sk
Review №27

Great shop! Unfortunately have had to use this collision shop twice, but FORTUNATELY I have got to work directly with Chuck Wilson who has taken care of everything - start to finish. It is important to work with people you trust. Definitely recommend.Lastly - although they specialize in sports cars they still work great with great normal cars too!

Mi
Review №28

Im going to be very very clear here. Marwan is not only the most professional and organized individual to work with, but he is also the kindest and hardest working individual you will ever meet. From the first time you shake his hand you will automatically get the feeling of comfort and reassurance that EVERYTHING is going to be ok and come out with nothing less than perfection. After talking to Marwan years ago, it only took that one interaction to understand that I will not longer be dealing with any other shop or any other person when it comes to my car. Marwan doesnt only give you great feelings, he actually delivers!!! Even with the extensive repairs needed for my car to be fixed, he some how gets it done in the quickest and highest quality possible. Guys, dont talk to any other body shop, dont get ripped off, and dont get treated any other way by anybody. Go see Marwan at Imperial Collision, there is no alternative and there is no acceptation. I could go on for days but I think you get the point, go see Marwan at Imperial if you want honesty, respect, and the best car work in Houston by far. Nobody else touches my car but the best. These guys are family, I mean it.

D
Review №29

What a great shop! Communications were proactive. I knew the status of my car the entire time. Great paint job and attention to detail ! Thank Rene ! You and your team ROCK

Lo
Review №30

Our daughter, a newly licensed driver, hit a pole and needed body repairs. They did a wonderful job. It looks like new! The car was returned cleaner both inside and outside than it was given to the shop! Nicely washed and polished.Mr. Chuck, the friendly grampa, was up to date with notifications of scheduling and caring. This is Trang-Dai Hoang, the mom who appreciates the timeliness of pickup.

Ji
Review №31

I was recommended to Imperial Collision from my local auto mechanic. Chuck my service advisor, was the ultimate professional! He provided me with excellent service from start to finish. Our Jaguar looked fantastic after the repair. The entire experience working with Imperial Collision was awesome! I most definitely will refer them to family and friends.

Ja
Review №32

I would highly recommend Imperial Collision. René and staff did an excellent job. I was very pleased with their expertise with the painting and bodywork, my car looked brand new!! To my surprise, the car was cleaned and detailed... Thank you.

Jo
Review №33

Awesome work & service!! Would recommend to everyone, Marwin & Butch did an awesome job!!

Br
Review №34

Imperial Collision is a very top notch company with very nice and helpful employees. Israel handled my repair and did a wonderful job keeping me informed of what was going on with my car every step of the way. He went out of his way to take some photos during the repair as well that I requested. I also dealt with Marwan on the drop-off and pick-up of the car. Like Israel, he was also very professional and pleasant to deal with. The quality of the repair was perfect. The fit and finish couldnt be better. I hope I wont need their services again soon, but whenever I do Imperial is where Ill be going.

Be
Review №35

Butchs work here is always second to none. If its not perfect he wont let you have your car back until it is. That means it often looks better after he touches it than it ever did in the first place.

Sh
Review №36

Chuck at Imperial Collision was so comforting to work with. He was about perfection when it came to repairing my car, which I greatly appreciate! And made sure I was kept up to date on its progress. I have just gotten my car back, and I am so happy! It looks new again. Thank you to the team and Chuck. It is so refreshing to deal with true professionals.

Da
Review №37

So I can tell new exotic car owners I just purchased a 2015 Lamborghini Huracán 610-4! It’s amazing but I didn’t know if the car was sound. I drove it for a little bit but didn’t want to see what it could do because of the uncertainty. These guys checked out and gave me all the fax on my car. Ok now here’s the kicker I didn’t or won’t have known if they were misleading me!!!! They said the car is sounds and is in great condition! They could have sold me the moon but they were honest and straightforward with me! Then ok came time for oil change and the 3 year service!!! Call any Lamborghini dealership and you might faint at the cost! All I will say about that is I was very impressed by the price and the quick turnaround of my vehicle! Butch and his team are the ultimate professionals... Hell he knows his on Lamborghini and wants everyone to appreciate a nice ride! I know this was scary for me to purchase and even scarier thinking I’m getting ripped off by someone for maintenance cost!!!! Hell I’m 6’3 280 lbs ( maybe 300 lbs ssshhh) and was nervous. Butch is a giant in this arena with a heart of gold!!! ( he might be 5’ lol) but I hope you get what I’m saying! Good luck to you! These are my thoughts though!!!

Sa
Review №38

Amazing customer service. Amazing results. I swear my car looked better when they were done than when I bought it. Butch is the man!

A
Review №39

I just recently had my car fixed at Imperial and they went above and beyond to answer my questions and make sure I was taken care of. Rene handled everything for me and took care of anything I needed! His service was great and I will be back if ever my vehicle needs fixing.

ma
Review №40

Outstanding job by outstanding staff and technicians.Watching the high value vehicles being worked on is proof of customer confidence and satisfaction.Thank you Rene and Chuck👍

Ni
Review №41

I took my car to Imperial after I was rear-ended. They did a fantastic job making my car look brand new, you can never tell it happened! Troy and Butch were a pleasure to work with and I cant recommend them enough. They made a very stressful event easy to deal with, great job Imperial!

Pa
Review №42

Quality work by a Quality team at Imperial Collision Specialist. Their labor rates are competitive to other area shops, but I couldn’t be more pleased by the worked performed on my vehicle. Rene took my vehicle in, explained the repairs to be done in great detail, and provided great communication and service throughout the process. If you’re looking for “QUALITY” body and paint work DO YOURSELF A FAVOR and check out Rene and Chuck at IMPERIAL COLLISION SPECIALISTS

Hu
Review №43

Chuck is a master of his craft and excel in his work. Entire staff are phenomenal. I will always recommend Imperial Collision. They are THE best in the business.

Je
Review №44

Thank you to Chuck Wilson at Imperial Collision for treating me as if we were family. This man is 100% the person you want on your side when dealing with car insurance companies. He went over and beyond his call of duty and I’m grateful to him for making the insurance company pay for the parts that I needed for my car. At every step he was sure to make me feel as if I was in the right hands and he was on my side. I will be recommending him and the high quality work he does for you. Now speaking about the body work on my car. It blow my mind on how it looked like it was a brand new car. The paint job was on point and the parts they put on my car were high quality. This company knows how to treat their customer correctly and there body work is of the best quality! I’m one happy customer.

Sm
Review №45

I wouldn’t bring my car anywhere else there team of highly qualified staff is fantastic. If I could give 6 stars I would.

Wi
Review №46

Imperial Collision Specialist is the place to go. From fender bender fixin to custom requests, they will more than take care of you and well exceed any expectations. Your car will look better than when you bought it... Rene took good care of my case with the at fault’s insurance. Highly recommended! High value shop! ..happy customer!

Xx
Review №47

Imperial collision did an amazing job really happy with their work Cant even tell there was an accident to begin withI would definitely recommend them to anyone 10/10

Da
Review №48

Excellent service from Marwan! When everything happened I just wanted my car back to normal. With Imperial it came back better than when I left it. You have the right to get you car repaired anywhere so choose a shop that will use Factory New parts. Marwan was there the whole way and patiently went over all of my questions. Shop is spotless and the courteous staff build rapport with their clients . Ask for Marwan if its a Subaru, or anything! Nonetheless, amazing experience and employees. 非常好的服務!

Ni
Review №49

Chuck is the Best and the staff is great 5 STAR SERVICE my go to specialist in Houston!

wi
Review №50

Butch and Chuck were excellent to work with. The quality of staff and work performed was top notch.

An
Review №51

It was awesome easy communication in and out Job well done

Ol
Review №52

Imperial Collisions is a great place to take your car. They offer amazing service and are truly car specialists. Chuck was very good at giving updates on the status of my car, and it was completed on time. Butch Hammad, the owner, is always there to see what needs to be done and is always overseeing the work on cars.

Ch
Review №53

Rene and Butch were very pleasant to deal with. They kept me updated throughout the whole process and the product was great. I will definitely use them again in the future!

Co
Review №54

I had brought my car in because of a little accident that had happen between me and a pole, Rene was the one that was helping through out the entire process. He was very nice and made me feel comfortable and confident up until it was time for me to get my car. Once I got it back yesterday, it looked soooooo amazing and back in pristine condition. I would totally recommend Rene if you ever need help on your vehicle in the future!!!!!!!!!

As
Review №55

I went to them for a smaller fender bender. They went above and beyond and fixed the rock chips on the hood and fixed some mistakes from a previous collision I had. Everyone there was very helpful, especially Rene. He kept me up to date on the progress and answered any questions I had.

Mi
Review №56

When only the best will do.

Tr
Review №57

I want to personally Thank Israel for assisting me and always keeping me up to date on the status of my car. His customer service, attention to detail, and professionalism is second to none. I fully trust him and Imperial Collision with my 370z from now on. Israel even personally delivered my wheels to my apartment last night, so he went well above and beyond to do this for me, it was very well appreciated.I highly recommend Israel and the entire group at Imperial Collision for future endeavors I will be doing to my car. THANKS AGAIN.Troy Hoff

Mi
Review №58

Great Quality In A Timely Manner Handling Insurance On My Cadillac. 👌

Al
Review №59

Butch possesses impeccable attention to detail in his work. He disassembled, prepped, and painted all the chrome on my Tesla Model S P100D. He tried different methods to ensure the outcome was perfect. If you want it done right and to the highest standard, this is the place to go.

AD
Review №60

I had a great experience with my luxury sports car, the attention to detail was clear and the repairs were flawless. Great experience, highly recommended, far better than going to a costly dealership with no customer service.

La
Review №61

Our Porsche Macan was damaged in a glancing hit-and-run accident with what appeared to be only minor damage / bumper scratches. Our insurance company made us get the damage assessed at one of their so called service centers, and their estimator recommended buffing out the scratches, etc. and said the cost would be

An
Review №62

Rene is awesome! Got my car taken care of and he goes the extra mile to make sure everything is done right. Trust all your cars to Imperial!

Da
Review №63

AWESOME WORK! Very satisfied with the way the shop manager took care of me! Marwan is a great guy and will take his time to get the impossible done! Stayed after hours just to work on the car personally and I am beyond happy with the way the car came out! Thank a lot crew at Imperial! Will be coming back whenever I need it and will be referring all friends and family their way!

sy
Review №64

This place exceeded all my expectations. Marwin made sure that my car was taken care of. Belinda, the front desk receptionist, is very friendly and helpful. You can tell that customer service along with precise care to your vehicle is their number one priority. Definitely would recommend anyone to take their vehicle to Imperial Collisions.

Ja
Review №65

Amazing. Nobody wants to be in this situation, but if you ever find yourself off the side of 610 with half your car eaten alive by another driver, call Butch immediately and let him take care of you. Ive never seen a more clean body shop, which let me know my car was in the right hands. Butch completely restored my 2013 Outback to look better than new. I hope I never have to visit Imperial in this circumstance again, but if I do, Im letting the professionals at Imperial take care of it.Thanks for making my experience at Imperial the best it could be.

Lu
Review №66

Great service! Dealt with my insurance to make sure everything was done right. Chuck is the man when it comes to making your car brand new again. Thanks!

Su
Review №67

Butch and his team did an amazing job on my car. Butch even went to bat for me personally when the dealership tried to hold onto some of my insurance money. He fixed things the dealership had missed and keep me updated throughout the whole process. I feel secure knowing that Im working with a man of integrity. I will definitely refer all my friends and family to Imperial.

An
Review №68

Nothing but praise for Butch and his team!When my car was hit this month, I went straight to him. He helped me deal with the insurance company, made sure they fixed everything that needed to be fixed and helped me get back on the road again as fast as possible. Butch genuinely cares about his clients and their happiness. I will go back to Imperial for any painting, body work, or upgrades I plan to do to my car.I will continue to praise him and refer him to everyone!His team makes everything a breeze!

Je
Review №69

Brought my new 2017 Highlander in when someone reversed into my passenger door. I was very particular in whom I wanted to us because I wanted to return to my new car feeling. With less than 7000 miles on the odometer, I brought into to Marwin. He made the bold promise to bring my car back dealer lot condition. Marwin took a hands on approach to dealing with my insurance company to insure that I was not shorted into having to cut corners on the work. Happy with the work and happy with the service they provided during the repair. Will be my go to shop from now on.

Mi
Review №70

I am new to Houston and I had I had no idea where to go after I got rear ended. My car is 1.5 years old so I wanted to go somewhere decent. My friend recommended Imperial Collision. They did an AMAZING job. I am over the moon. My car is beautiful again and they detailed the inside also which was a pleasant surprise. Looks like they do luxury cars mostly but they fit my lowly mazda in quickly and was done in 2 weeks. Will definitely go back again if I have any more issues in the future.

Jo
Review №71

Great service by the team at Collision. My 2017 BMW M4 was only a few months old when hit in the rear driver side at slow speed and was in need of bodywork. Insurance recommended one bodywork chain but I wanted to make sure my repairs were the best possible. I goggled and found the great reviews for Imperial. They petitioned my insurance company to allow a more thorough repair since my car is silver and they wanted a more seamless blending into adjacent panels. The work was immaculate and it looks as good as the day I picked it up. The team was very professional and helpful, and Israel and Marwan both did a great job keeping me up to date on the process and ensuring that everything was done right. Id definitely recommend Imperial. Hopefully I wont need bodywork in the future, but if I do (since this is Houston, after all) I will be going back to Imperial Collision.

Jo
Review №72

Sevren and his team did an excellent job with my repair. He even took care of dealing with my insurance company. Money well spent!

Za
Review №73

I am very particular about who works on my car. For the most part I do most of the work on my cars but sometime there are jobs that need special tools or expert mechanic to do it correctly. I found myself in this situation when I needed to perform the 105K service for my Acura. I started asking around in my circle of friends if they knew a good mechanic and thats how I came to know about Butch and Imperial Collision & Mechanical. This is one of the nicest and cleanest workshops you will ever find. Butch knows his stuff and his attention to detail is the same as if I was working on my own car. I felt completely comfortable leaving my car with him knowing that the job will be done right. He kept me informed of the repairs as they progressed and also sent me images of the work being done. If you are like me and want nothing but the best for your car.... this is the shop for you. This is going to be my one stop shop for all my automotive needs.

Ke
Review №74

I am beyond impressed with the quality of this business! Butch and his staff were very kind and professional. They worked with the insurance company and rental agency seamlessly, handled everything for me, and finished the work ahead of schedule. I was nervous to let anyone paint my car, but now it looks even better than it did before the accident and there is no hint that there was ever any damage. I highly recommend them. They are a gem in the Houston area.

Ez
Review №75

My experience using Imperial Collision was top notch. Very hassle free experience with great quality work. I took my car in after an accident and my car came out like brand new. Marwan and Butch will take care of you and make sure they meet your expectations and beyond. A place you can trust with your prized car, and I highly recommend them!

Er
Review №76

I had a hell of a time trying to find a good collision center that had great feedback.I have a Subaru and I called around and heard from several former Subaru servicemen that a guy named Butch was great at collision/mechanical work. Extremely detailed oriented about everything. Walk around his shop and you know you are dealing with someone who takes pride in his work. Long story short, I called around and found his shop - just opened a few months at the time of this review. Im fairly skeptical by nature, but after meeting Butch, you can tell by how he keeps his shop and cars that he is the real deal when it comes to being a perfectionist about doing things right.So I actually transferred my car from another shop after meeting him, and while it probably did take a little longer than a higher volume shop due to transfer, the results were excellent! Since hes the owner and also does the repair work, hes able to communicate about pricing all the way down to all the mechanical intricacies that are going on. For any administrative questions - especially dealing with insurance, his sidekick Larry is great to deal with.Waiting area has wifi, snacks and coffee/water. One of the most professional shops Ive been to.

Ho
Review №77

What a terrific place! All of the workers made me feel at ease. They got my car in and out of the shop in a timely manner . I didnt think my car could be restored from the damage that was done to it. I was definitely wrong with my car looks brand-new! I couldnt of asked for anybody to do a better job. They really care about you at Imperial. I will definitely be doing business with you again thank you!

Jo
Review №78

Late November my 2018 WRX was struck by a drunk driver.I had my car towed to Imperial that same night, the following morning I met up with Dustin, and we walked around the car. I believe most collision repair shops have crews that do a great job at repairing cars but Butch and his team are on a completely different level. Butch strives for perfection down to the last detail, going back and forth with my insurance (the people who are supposed to be on MY side) to make sure only genuine Subaru parts were used down to the last clip.After 30 days the rental my insurance provided ran out and they refused to extend it even though their adjuster went on vacation for week, not really leaving someone in charge of my case. I gave Dustin a call to see if they could help me pressure the insurance into extending my rental, but they wouldn’t budge. So Butch put me in one of his own rentals at no cost to me. Again, I need to reiterate, Butch helped me out when MY OWN insurance wouldn’t.Everyone in the front office is attentive and the shop area is spotless. I can’t praise Butch and his team enough for the work they do and how far they are willing to go for their customers.

Le
Review №79

Israel did a great job taking care of my truck. They keep you informed every step of the way. Very professional. Will definitely be back. Butch runs a great shop!

Ry
Review №80

These guys are amazing. They really took care of not only my car, but me as well.My car now looks even better than it did when I bought it and I couldnt be happier. Imperial has amazing customer service and they do an amazing job. I have no doubt that they can make any car look brand new!

Sa
Review №81

Butch and his team at Imperial did a great job in repairing my BRZ! Absolutely loved the results. They dealt with all of my insurance issues and helped everything get settled. Jess was super nice and helpful throughout the entire process. Definitely would recommend and take my car there if I am ever involved in another collision.

Ja
Review №82

Imperial Collision gave me an experience of a life time. The staff is awesome and very helpful! Butch takes pride in his work, shop, and cars and it clearly shows. He was very good with my car and fixed my car for me in a timely fashion. Always quick to answer my calls and keep me informed about everything. I have visited many shops in my life and the Imperial experience puts everyone else to shame. The work was perfect the customer service was amazing and I will be referring all my friends and family to Imperial from now on!

Ja
Review №83

Imperial fixed my Audi A6. They did an outstanding job. You cannot tell the car was ever repaired...the Audi dealership couldnt even tell. And after the repair, I had to take it back to Imperial to have the front bearing replaced again. They handled it same day, and even let me use a car for the day. Excellent service and excellent work. I highly recommend Butch and his team.

Sh
Review №84

The people at Imperial are great! Israel took care of my car and did so in a quick manner. Theyll always keep you in the loop and will work hard to do right by your car. Hopefully my car wont be in fender benders again, but if life happens, Ill always go back to Imperial.

Gr
Review №85

The only place i will take my exotics to have work done.

bl
Review №86

Absolutely wonderful experience with Imperial Collision! Phenomenal work! I would highly recommend them to everyone! The staff was extremely helpful during the entire process and took great care of me!

Ke
Review №87

Marwan is awesome! He took care of my car that had door damage. Went above and beyond to take care of his customers! Repairs were perfect. Highly recommend bringing your car here for repair

Je
Review №88

Amazing and friendly staff and service. Ive been here twice and always satisfied with their service and quality of work. Marwan is very detailed, consistent in his work, and always willing to help. Thank you so much! Highly recommend.

Er
Review №89

Top quality work from this shop! Highly recommend!!

Er
Review №90

I had a little accident on my brand new car and was hesitant at first to let anyone work on it but after a recommendation from my friend, I decided to go to Imperial. Right away, I felt at ease and knew I could trust them with my new car. I just got my car back and it looks like as if there was never an accident. Butch and the staff definitely took care of my car and would definitely recommend them to anyone looking for a body shop! Thanks again!

Pa
Review №91

Marwan and Butch at Imperial Collision went above and beyond to help me out when my truck got wrecked into by a city bus! DO NOT be afraid to bring your vehicle here if it isnt an exotic, sports car, etc. These guys are pros are will be your best advocate when you have to go head-to-head with an insurance company. I have definitely found the shop that I will be using for the rest of my life. Highly recommended.

sn
Review №92

Gotta hand it to Butch and his team, they did amazing work. Brought my car back from the dead and on to the original form. Would definitely recommend to anyone, go check them out its worth every penny!

Ye
Review №93

Imperial Collision is the best place to take your vehicle for repairs, Butch is honestly someone who you can trust and will get the work done right on your vehicle! He will take care of your car as if it were his! My car came back looking new, I loved it. Butch and his team are people you can trust, and Jessica the receptionist is always there to assist with any insurance or claims issues questions you have. She is the most nicest sweetest person to handle any questions about the vehicle that you may have! I will continue using Imperial Collision for any future accidents or refer people to them because I know they will actually be taken care of!!!

Ke
Review №94

Repaired my MB S550 after being rear ended by an idiot on the freeway. Work was top notch, no trace of the damage to be found. They were quick, explained clearly what the steps were, and managed all the interactions with my insurance company. The exceeded every expectation I had.

La
Review №95

Superior Customer Service and repair work that easily exceeds expectations

Ma
Review №96

I got rear-ended on I-59 heading into downtown and Butch helped me out big time with a flatbed in route as soon as I called. Houston Police strong-armed me into letting their city wrecker take my car and it Imperial took care of everything anyway. The next day Butch and the crew had my car and was on the phone with insurance.The quality of work was top notch. Im a car guy so I see a lot of paint work. The guys at Imperial impressed me even though I was already familiar with their work.Great place and great people - the shop is super clean and the paint work shows it.

La
Review №97

Wow what can I say. For the moment I walked into the shop until the time I picked up my car I received nothing but top notch treatment. And Israel was wonderful he keep us updated on the progress of our car and even went out of his way to take us to pick up or rental.

Ju
Review №98

This team is fantastic. They know so much and when I dropped off my car they took great care of it and would recommend anyone to them.

Ma
Review №99

Best collision repair in Houston period! Wouldn’t think of taking my vehicles anywhere else. Thanks Butch!!!!!

Ed
Review №100

Awesome People Ask for Butch He will Help You with Anything you need

Information
100 Photos
100 Comments
4.9 Rating
  • Address:9722 Honeywell Rd, Houston, TX 77074, United States
  • Site:http://imperialcollisionspecialist.com/
  • Phone:+1 713-808-9875
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:7AM–6PM
  • Tuesday:8AM–1PM
  • Wednesday:Closed
  • Thursday:7AM–6PM
  • Friday:7AM–6PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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