This is a terrible dealership and Kia should take it from them. I took my car to them on August 25 for service and on October 9th my car was broken into on their lot and my tires were stolen and they didnt tell me until October 19th and told me they werent responsible. I was also told by the Body Shop Manager, Johnny, that he was specifically told by someone to NOT give me a call about what happened to my car. They also havent put my car on jacks or anything, just left it like the thiefs did on blocks.DO NOT TAKE YOUR CAR HERE TO GET WORKED ON! Its a scam.Pictures taken 10/22.

I had a terrific experience at Fredy Kia! I was greeted by Jun and shown the vehicle I had seen online. As I looked at the MPV I asked many questions and Jun and Devin answered each one. They were very helpful, without the pressuring I had felt at other dealerships. I am so glad to have found exactly what I was looking for.

I like my experience at Kia every time. From the first time I bought my vehicle all the staff was friendly and helpful. All questions were answered and they even do a small detail when you bring your vehicle in for Maintenance.

I purchased my car Oct 1st Saturday my headlite on passage side not working..and several other issues having a hard time getting it fixed. It has been there 3 weeks .my salesman was great Management needs some major work. Going back to get another car and leaving that one there.

I was very pleased with the whole experience I had with everyone at the dealership especially with my sales person Angel. He got me the best deal available for and I got this beautiful car. Thank you everyone.

Every used car advertised online for their location is erroneously listed as eligible for finance options while their finance department does not finance any of them if any used vehicle has less than 80,000 miles on them. Oddly enough anything they had that was low miles and looked decent was already sold weeks ago but strangely never removed from their online listing,, and no sales agent knew why, all they could answer was that someone in the department that handles online ads does not know the car was sold already. While the other questions yields a surprisingly simplified and equally astonishing answer, that no one in that department knew that the companies finance department does not offer any finance options on any of their used cars advertised online, yet they are clearly listed with some having dedicated options of direct choices like drive now for $138 yet no one in marketing or sales is aware that their web site lists those options as available choices. Then of course they dish the hook line and sinker and exclaim that they can however finance a brand new car for a much much higher price than any of their online ads display. Leaves a consumer feeling like they are being given a shady treatment and false advertisements just used as click bait to fool someone onto their lot.

Went looking for a used car but ended up leaving with a 2021 Kia Forte. Our sales guy Ray Washington was very friendly and made sure we got the payments we were wanting to pay. Highly recommend Fredy Kia.

While they had friendly staff, they most definitely run shady tactics to get you in the door. We drove in from an hour and a half away to look at a new 22 Telluride they had. We were told the price was ~$43k before we left our house. After driving and deciding to see what we could get for our trade, the real price came out! They marked up the price $5k and had several add ons on top of that! What a waste of our time and gas! I understand times are tough but be transparent on the asking price of the vehicle from the start. Hell found they are advertising the same Telluride on Car Gurus for the $43k like we were told. So deceptive!

TERRIBLE AFTER CAREI bought a brand new Telluride from Fredy Kia in July. I didnt enjoy the sale experience as the sale rep was really pushy and would not stop calling/texting. I persevered because my wife really wanted the car.As soon as we left with the car - RADIO SILENCE: I tried contacting my sales person because I could not find some of the trunk storage upgrades we had paid for - no response after several weeks and messages.Just got home after a failed attempt at service/repair. I was booked in for a repair and a recall fix. Got to Kia to be told the computers were down so they could not do either piece of work. I asked why they hadnt called to tell me they could not do the work - they told me the phones were also down. USE SOME INITIATIVE - your whole team has cellphones which you could have called customers on instead of letting them waste hours of their day.

Shean Caroll its the man to go to..great sells man help us get wat we wanted ..he did whatever he could for us to be happy with our deal..awesome guy

EDIT/RESPONSE TO THE TERRIBLE MANAGEMENT/ ADDED MORE PHOTOS: I told DEBORAH prior to me applying that my vehicle is in the process of being payed off and if I could still sign off on the loan with no issues and she responded saying yes. If it was gonna be a issue I would’ve waited for the loan to clear that way my credit wouldn’t be effected and that way I would get a reasonable offer.THIS IS WHY YALL SHOULD’NT COME HERE PEOPLE. I PROVIDED THE PROOF. YALL WERE WANRED.Oh where to start, applied for a application to finance a car I was interested in. They ran my credit with caused a hard inquiry and the salesmen Andrew gave me a offer for 72 months financed over the phone and the sale rep Deborah texted me the same offer as well. I told them I would have to think about it. Later that day I asked what would be my payments for 84 months? Deborah said “let me ask Andrew, and said how they have to submit another application) the next day she tells me after 4-6 hours waiting that Andrew said “He is only approved for five year finance which is 60 months and the payment is *** He does not qualify for 72-84 months” HOW IN THE WORLD do I get a offer for 72 months and then it just goes away? SMH be careful people don’t waste your time.

I had a WONDERFUL experience at Fredy Kia! I went in to the dealership knowing my budget, and with a list of certified used cars in mind that I wanted to check out. I worked with Robert, and he never once pressured me into anything. Quite the opposite, he was ready and willing to work within my budget to get me exactly what I wanted. I would recommend him to anyone looking to buy a new or used car! I even felt the manager and Daniel in finance were both on my side, checking all my boxes and getting me in and out of the dealership in decent time. This was my first car buying experience and I wouldnt hesitate to come here again. Thank you guys so much!!

Shout out to DEVIN!!! We had came in on a Monday and sat there for about 4 hours but left with no new car. This man went out of his way to look for another option and found an even better vehicle for my mother that she absolutely loves!! This is our 3rd car from your dealership and probably wont be the last. Thanks again so much to you and your awesome manager JOE!!

Everyone is very very nice and accommodating. I just cannot for the life of me figure out how to get the woman to speak English. This car is much smarter than I and I love all the helps in driving that it gives. Its a wonderful car.

Poor service and many issues on them servicing a truck we had purchased here. Nothing but run arounds. The truck didnt work anymore and we had to return it to the bank that financed it all because they did not do their job in servicing a truck they claim had warranty and it was all he said she said from all the people in this business. Do not recommend.

This place is an absolute joke! They literally have no inventory on the lot at all. I asked if they had a Telluride that I could look at. They had one used one in stock. One salesman walks us out to the vehicle and along the way says I definitely wouldnt buy this one, its overpriced! Then the other salesman shows up and says the sales manager has the keys with him and hes not at the dealership. Dont waste your time going here!

They tried to low ball me for my trade until I gave them what another dealership was trying to give me then they was willing to match it and never gave me the price for the car. On top of that I never test drove the car the salesman was worried about was my Social Security number. I know when someone is trying to take advantage of me. Thanks but no thanks. Please do reach out take my number out of your Database and don’t call me! Because I will lose it!!

These people sold my brother, a single father by the way, a car with a bad engine. 2 days after getting the car the check engine light came on and the said they didn’t hVe an appointment to check it out for weeks. 2 weeks in the car over heated. Do not deal with Moses Chavez in financing. He laughed in my face over the phone when I was airing my grievances. They refuse to do anything about this and told me legally they are not required to give you a working car. DO NOT USE THIS DEALERSHIP.

People there were over all friendly. The few things that I would definitely change is the climate. It was unbearable inside. I decided to wait inside my vehicle while I waited. Also giving more feedback on the cars and how certain features worked would have been helpful. I bought my daughter her first car and she was a disappointed that the car didnt come with carmats?!?! I asked the sales man and he said they no longer come with the car. Sounds absurd to me. Overall happy with my decision

After discovering my car wouldn’t start I called for roadside service who did a phenomenal job of caring for me. My car was towed in on Monday and it is now Thursday evening and I don’t have a diagnosis for my vehicle as of yet! It is my only means of transportation and the lack of concern or urgency is disheartening. I was placed on hold 4 different times after already being on hold for 30 minutes both times I have called. I wanted to return my business to Kia but as of now I’m not certain I want to deal with the lack of efficiency in the service department. I need my car back.

So this is an edited review. When I first arrived, I was a little upset about the wait, but Kia had me and my mom out of the dealership in less time. They also refilled the windshield fluid and aired my moms tires as well. I thank you all so much for being accommodating when I was in a terrible mood. But my opinion still stands when it comes to the cashier doing her make up and flat ironing her hair while behind the desk at work. Very unprofessional.

I had a WONDERFUL experience at Fredy Kia! I went in to the dealership knowing my budget, and with a list of used cars i wanted to check out at the dealership. I worked with Robert, and he never pressured me into anything. Quite the opposite, he was ready and willing to work with my budget to get me exactly what I wanted. I would really recommend him to anyone looking to buy a new or used car! I even felt the manager and Daniel in finance were both on my side, checking all my boxes and getting me in and out of the dealership in decent time. This was my first car buying experience and I wouldnt hesitate to come here again. Thank you guys so much!!

When I arrived at the service dept, it was very confusing as to how I was to proceed. I went through the entrance door, but there were no signs or details about how I was to initiate my service appointment. No front desk; no sign in sheet; and a very closed atmosphere. I talked to one of the service reps, and he told me to pull up my car to the service station area and wait in it for someone to take my info. However, after waiting for 5 mins or so, nobody showed up. Instead, a service tech told me to go BACK INTO THE OFFICE to initiate the services I needed (all were vehicle recalls).Clarity is very important. Before getting a Kia, I was a Toyota customer and THEY know how to be efficient with services/repairs. Toyota is highly organized: they have service reps come to your car as you pull up to the service department lanes. At Toyota, there is no question about what needs to be done for you to be checked in to get the process started. At Kia, it is totally opposite. This needs fixing.

I dont exactly remember my sales person but I do remember his personality was off the chain. I got my car on January 9th, one month after my birthday 🎉, this car is amazing, I options to drive a Mercedes, a challenger, three trucks, but I always drive my Sharpe white Kia

Worked with Mike W. on getting my car. He was very professional, open and helpful throughout the whole process. It may have gotten busy during the time we were there but he still checked on us from time to time if we had any questions. The same can be said to all the staff that Ive met there. Thanks again!

I am very pleased to provide that I had an excellent experience purchasing my 2021 Kia Soul at Kia in Fredy at Houston. Ray was awesome in assisting us through the process and he was very thorough in explaining the features and how to operate them properly. I would highly recommend him as a sales assistant. He has kept in touch with us regarding our happiness with the purchase.

My only issue so far is when I went to get my full oil change. I schedule the appointment on line. I was there ahead of time. I waited 3 hours. They said because they were washing my car. My car wasnt clean. When they got my keys they didnt know whose car it was. Then we had to find the car because they didnt know were it was. I gave 3 stars because at the end of the day Im thankful I have a car. Although I left a message about my 3 hours ordeal and no one even called me back to say they apologize.

Worked with Robert B to find our next family car and from start to finish it was a smooth process. Andrew was clear, kind, and uncompromising in the buying process, which is something my wife and I really appreciate. Obviously…

Dan was absolutely fantastic to work with, as usual. This was my third vehicle purchase with Dan. He makes the process so seamless and fun! Wouldnt dream of working with anyone else! 😊

Worst dealership EVER, Leo falsely advertised a free car wash, tank fill up and a free tint of which I got none of. Experienced issues with the vehicle since leaving and nobody at this place could help for anything. I would try my luck anywhere else, this place is just NOT IT

I first came 4 day prior in search of a specific car. When a sale man said they didn’t have it we went to leave and out ran a sales man named Herb. He gave us his card and said call anytime to check for inventory. I happened to call last Thursday and to my surprise they had the car!! Herb was BEYOND helpful to my every wish. The finance department was even SO helpful and understanding! I will 10000% recommend Herb, Fredy Kia, and the NEW Kia Carnival!!

I would like to thank you for all good customer service and also wanted to thanks to the salesperson for helping me. I love my new car.

Thank you for this excellent review, Sheila! Congratulations on your beautiful new ride! Dont hesitate to reach out to us when we can work with you down the road at Fredy Kia.

Salesman was great, Finance worker was great. We are happy with our new vehicle.

Went looking for a good deal on a used vehicle. Megan Sanchez was the best. Friendly and professional, she made the experience amazing. She kept in contact from step one to delivery. If you go in ask for Megan.

Im happy I got my oil change and a free car wash thank you Fredy Kia

I love Fredy Kia and the services they provide at such reasonable prices. Ms. Elizabeth is SUPER AWESOME!!!. I know Im in good hands with her. She genuinely cares for her customers. And thanks for the car wash!!

I found this place on the internet. I was preappoved for financing. I arrived and greeted by the sales team and receptionist. My experience was very pleasant and the sales team was very professional,especially Frederico and Mr Daniel . I was also introduce to the store Manager Amair! Thank you Fredy Kia Southwest!

Randy the salesman always does a great job. I went and looked at a car and sent my info by 5pm that day I was in a new car and just had to go pick it up.Try Randy ye gets the deal done.

BBB status: REVOKED-Before you buy from this dealership or use their service department. Be sure to look at the BBB website. As of June 2021, their membership was REVOKED by the BBB. Its a fact Look it up for yourself. Good luck.

I should I have trusted my feelings and other reviews. Customer service is horrible. I had an appointment set up to try one of their model.I had to drive 1h in Houston traffic just to be told that the cars I was supposed to drive had been sold and wont be available before 2 weeks. in 2021 where everyone has a smartphone, it is not difficult to call, text or send an email. I understand that they stock issue but checking, that the car youre trying to sell is available, is a bare minimum. I left and will never come back. Ill make sure to share my opinion everywhere I can.

Tony is great!2nd car I’m getting here, quick work and very informative. Wants you to get the best deal. Come in with an idea of what you’d like and leave with your keys! 🤞🏽

It was amazing mr geill was great thanks people so nice and blessed

Friendly staff and very accommodating, I wouldn’t go anywhere else to get service done on my car. Daniel was very helpful and professional, the best example of someone who takes pride in what they do. My experience here was more than excellent and I will definitely be back. Thanks Fredy

Go see Craig Peton at Fredy Kia( Fredy Used Car Sales). I went in looking for a used car and he got me into a new one with low monthly payments. I would recommend him to anyone looking for a car. Very professional and laid back. Did not pressure me at all.

My service man is Al. He Always help me with my Sportage and my car runs like a brand new baby. I love my Sportage and I am Blessed to have Al as my service man. Thank you Kia and Al for keeping up with my car.

We had a solid experience at Fredy. Howard is a great guy and enjoyable to work with. Highly recommend Ray and staff there overall. Plus Kia is a quality product as well.

16 May 21: Eddie and James were very friendly and professional. The only reason Im not giving 5 stars is because the process took a little long. 12 Jul 21: I was finally able to pick my tags up today, but I was told they lost my key fob. They said they would order me one. 09 Aug 21: I was finally able to pick up my key fob. The staff are very friendly, but they need to be a little more organized. I cant say it was a great experience.

I bought my car brand new in 2018 and I have been going for my routine oil changes and tire rotations since then as I have a warranty for the service. Last Friday I went for my service and had missing items out of my car. I called, there are no cameras in the shop so I assumed I was out of luck and also assumed it was my fault for accidentally leaving those items in my car that I didn’t know were there until my boyfriend told me. Two other dealerships told me that it’s not my fault and that they have had to replace many personal belongings in these situations. I’ve called 3 days and can not get a hold of the GM, who’s voicemail is full along with the manager over service, whom just won’t return my calls after leaving voicemails. Do not trust the two young looking boys that bring your car around and park it when they’re done, as I realized that they were looking at my for a reason... to steal my belongings.

Always friendly and helpful in the service department. Really appreciate the no appointment necessary fast oil change service. Waiting area is nice and I can get things done while the service is happening. Thank you!

Kirk was hands down the best sales person I’ve ever dealt with. We drove four hours out of town, was late for our appointment and her biggest concern was for us to get there safe. We knew what we wanted and she had it all lined up and ready. When I purchase again, i will make that treacherous Houston traffic drive just to bring her my business. I’d rate 10 stars if it would let me.

I came for the first time 4 days ago in search of a specific car. When one of the vendors said they dont have it we went to leave and checked out and ran by a salesperson named Herb. He gave us his card and said call anytime to check stock. I happened to call last Thursday and to my surprise they had the car !! Herb BEYOND was useful to all of my wishes. The finance department was very helpful and accommodating! I will 10000% recommend the new Herb, Kia Carnival 9 Fredy Kia !!

Went looking for a good deal on a used vehicle. Megan was the best. Friendly and professional, she made the experience amazing.love it

All staff were knowledgeable of the various cars and processes needed to confirm and satisfy. Great store, great sales manager, great cars and was able to get the car i wanted! Please go there for your next vehicle!

Interesting the 43,337.25 point inspection on pre-owned vehicles doesnt include the transmission, apparently.

There parts department has the worst customer service ever. They have no idea whats going on in there own warehouse. And forget trying to get a refund on a part you have returned.

Been going to Fredy Kia for over a year now and each time I find someone/something else to be impressed with. Elizabeth is my forever advisor! Tech Caesar is the man! Decided to work there rather than waste a vacation sitting around waiting and wouldn’t you know it, they have computer desks for customers to use! Way to look out for the customers!

Didnt have to wait long. Mr. Greer helped meIt was a one day process. In and out.

Recently bought a new automobile. Told my salesman multiple times I wanted tint on windows. Said not an issue and they would add to the price. Get the car and now telling me I cant get my tint. I dont appreciate being lied too. This was my 2nd purchase from them and will be my last. They should fix this issue and he did offer.

My tire was flat. The guy that aired it up for me was so kind.

Be aware of the LIERS. DO NOT TRUST THEM.They ran my credit without finalizing nothing . Even when i have requested for a soft query. A mere sorry doesnt fix 15 points on my score .

Unprofessional attitude! Made an appointment 2 weeks prior, called the day before to confirm. They told me to come in at 230, when I arrived I was told I should have brought the car in from the morning. Now they dont know if Ill be able to get it all fixed today. Completely unprofessional!

A lady name Ms. Elizabeth whats my service manager she was outstanding

Came here quite desperate today to trade in a year 2000 car, that has seen much better days! Adam helped us in picking out the right Kia soul for us. He explained everything very clearly, and made sure to find a finance option that works for us. Highly recommend!

Went at dealership after initial texting with sales person about cars internet price and condition. When I went at dealership sales person told me car has windshield cracked and they added around $2800 as dealership fees. I was told on phone internet price plus text and title. Very disappointing. Not recommend to anyone.

We have enjoyed buying cars from Devine before so we returned to work with him again. He helped us through the process quickly. He helped find the model we wanted from another location and brought it to Lupient in one day.

Worked with me on everything. Very friendly staff. Randy Jackson is the best!

I was recently in a car accident that totaled my Kia Sorento that I loved. I needed a car and started my search with Kia. Tanya was our salesperson. She was fabulous! She listened to my wants and wishes. Came up with options. And I left in a perfect fit, Sportage.

Daniel is the best! Super friendly and helpful. I had repeatedly asked questions and he kindly answered them over & over. (Remote start was new to me).So let me elaborate for a second: I’ve gone to other dealers with my husband and they completely ignored the fact I was there.Daniel knew from the get go I would make the final call and did everything perfectly balanced between my husband and I.I wouldn’t have done business with anyone who ignores the fact that I’m there. (This is a hot button for a lot of women)But Daniel knew business with couples and respected that. He was very professional and his willingness to work out a deal made the experience even better. He even stayed later to finish up with us. I and my husband respect places that know how to treat people with respect.Everyone we came across was absolutely amazing! Thank you!In the end we drove away with a 2021 Kia Telluride and couldn’t be more please!

The place really do good business, I give it 5 stars for the customer service they provide, an excellent company in the automotive industry.

Overall visit was very enjoyable & customer friendly...my salesman, Ray Washington was very professional & patient. The vehicle I choose was something Ive been looking for since May & he did the research & I drove away a happy customer...preciate da new whip & new friendship Fredy Kia & Ray W....pleasure was mine-

One of the easiest car buying experiences. Kirk and the staff, finance and service were great. Would highly recommend buying your next vehicle here!

Do not do business here. Rude and completely unhelpful. Dont call, because youll get no one that will help, be prepared to be transferred multiple times or hung up on.Response from advisor***I dont have time for that***Thats how you speak to customers?Never Never NEVER USE

🚨🚨🚨LOVE working here! Were all like a big family!!! We strive to keep everything smooth and uplifting with our show room FULL OF BALLOONS as well as GIVEAWAYS ALL THE TIME!!! And of course whats a peaceful day without some music!!!😇 Come see us here at Performance Kia! Where we PUT DREAMS IN DRIVEWAYS!!!!!!!!🚨🚨🚨

Mr Roy Washington was such great help and gave us great customer service. He made sure we left there satisfied. And we did. Hes the man to see if youre in the need of a new car. I highly recommend this place.

I had the most Awesome experience ever.. I recently lost my vehicle in the ice storm in Houston..my wife had just broke her foot at work, we were in between a rock and a hard place...I went on a mission to replace our vehicle, and Fredy Kia rose to the occasion and helped me getting a vehicle, without out even going to the dealership..when they found out I was disable, they did everything to accommodate me..Mr Kirk thank you very much..thanks to all the people involved in this transaction..Wow, my first appointment for service after 6 months of ownership. The same Professionalism was delivered. Prompt and courteous, even a car wash, what else you need..Shout out to my Serviceman Jay..thank you very much.

I am pleased to report my extremely exceptional experience with Fredy Kia. And while I know it takes a team to make such true, Elizabeth Evancho was particularly sublime. She immediately and pleasantly greeted me, found out all that I was hoping for, shared with me where I could find pleasantries and comfort, and gave me an expectation regarding time. Before I knew it, I heard from Elizabeth with the news that my vehicle was already done, well in advance of what she had promised, and she then shared with me several services that I might want to consider in the future as well as others that were truly not necessary. I loved her honesty, kindness, professionalism, wit, and a general awesomeness. Nice job, Elizabeth! I will definitely be back.

Dishonest management. Lied about the Dow payment required and lied about the monthly payment. Spent 4 hours there for nothing. Went to a different location and was able to drive away with a new car in less than 4 hours!!! My salesman was just a kid fresh out of high school, he was amazing!

I just want to give 5 stars to this company, I owned a 2020 Kia Soul I was in an accident Thanksgiving day 2020, A car came from a side street and T-boned me and I rolled 2 times. All I can say is this car saved my life. All the safety …

The customer service was very rude and nobody had time to help with the situation all they did was pass me around to next person. I wouldnt recommend them to my enemy

I love my new vehicle. Everyone was so knowledgeable and treated my wife and I really well. Brooke was our salesman and he went the extra mile for us. I definitely recommend Fredy Kia to everyone. Thanks again

I worked with Trey on finding me a new car, we came in with very specific things we were looking for and together we were able to find a car that fit within my price range and comfort level.

I bought a nice KIA Sorento.

If I could give it 0 stars I definitely would. Terrible communication between different departments. I overall wish I could get every penny back and go shop elsewhere! Never AGAIN! & I wouldn’t recommend VERY GHETTO.& no I don’t want to give y’all a call to resolve anything thanks but no thanks!

Very professional and nice. They really try to help find the car you want.

Absolute worst place to take your car do you not take your car there. I took my car just to get the fluids flushed they supposedly fixed some recall on my car. Spent almost $600.00. Took my car home it, started not wanting to start and turning off on its own while I was driving. Took it back spent another $500.00 on supposed sensor that was bad. My car is still not wanting to start and turning off while Im driving. Before taking my car here. I had no problems at all with my car. Absolutely do not take your car here. I tried calling supervisors store managers nobody would ever return my calls and nobody would help me I was just given the run around. Do not waste yalls money.

Fredy Kia was the best experience I could’ve experienced. Andrew is an AMAZING salesman, if you decide to go up to Fredy Kia Andrew is the salesman you need to see! The whole staff is super friendly and they got me in a brand new Kia K5 2021 with no problem! Thanks Fredy Kia/Andrew.

Honestly, I have absolutely no complaints. We were having some trouble finding a vehicle in our budget that best suited us and Fredy Kia made sure we left with a vehicle that best suited our wants and needs that exact day! All very simple, quick, and easy. We will most definitely be getting another vehicle from Fredy Kia, we very much so recommend Fredy Kia. Wonderful staff as well!

Awesome ty Curt, hes the best salesman Ive met that is great at his job an to the finance department awesome job . Keep up the great work guys

Great Service Dept. Service writer Elizabeth was professional and knowledgeable

Awesome customer service! Personalized care and follow up. Convenient way of communicating. Service staff highly knowledgeable. Lindsay keeps you informed each step of the way. I’m confident of the whole team.

Beautiful inventory.

Alex and the rest of Fredy Kia were a pleasure to work with. Extremely simple and Id highly recommend them!

When they found out I was going to pay cash for a used car and did not want a warranty and after we wrote the check for it they decided that they wanted $2500.00 more then the advertised or they would not sell us the car. this is crooked. WE WALKED OUT AND DID NOT BUY FROM THEM

It was a really amazing period and I would really like to recommend it to others too.👍👍👍

Just getting maintenance done.Made appt.last week dropped it off and they called to let us know when it was ready, Thanks Elizabeth

It was wonderful perfect car lines super recomend fredy Kia the exceptional cares.

I will begin from entering the dealership, the salesman was polite but management not once acknowledge that I was even in the dealership as in saying hello or thanking me for choosing the dealership they work for. Customer service starts from the owner to management to salesman and so forth. The salesman did an excellent job getting a car that I wanted and at the price that was reasonable, Finance manager was informative and polite and answer all my questions even when I couldn’t get an answer from Mike(person with the heavy Beard. Once the sale and the financial portion was completed I went to get in the car and there is a Scratch on the rear panel behind the driver side passenger door. It Literally took an hour and a half to resolve the issue and not once did the Manager say I sorry or we will try to make this right. I had to tell them we will leave with the damage car until another one of my choose is found. I would advise anyone buying a vehicle from this dealership to don’t expect a warm enjoyable car buying experience from this dealership.....VERY POOR CUSTOMER SERVICE!!!

Offered me only 6,000 trade in vale where other dealerships have offered between 13,000-15,700. Theyre obviously not interested in making a sale. They advertise that they offer more than blue book but they dont. Rip off artists, false advertising. My advise is to stay away!!!

If I could give 0 stars I would !! DO NOT buy a car from them especially a used one ! All their used cars are LEMONS and Should not be sold !! Also make sure you have a complete diagnostic test ran on your vehicle before purchase so just in case you won’t be held accountable for any parts that were not serviced before you purchased the car ! Another weird thing i was told from the manager at the big lot is that they don’t have a corporate phone number ! What dealership doesn’t have a corporate number ? Red flag !! Alright now good luck !