Josh was a great sales associate. He found the perfect jeep for me at a great price. This dealership out performed all dealers in the Houston and surrounding areas.This makes two vehicles Ive purchased at Northwest Chrysler Jeep...Thanks so to all the staff there!Im going to contact the dealership regarding a major front-end issue Im having with the jeep I purchase just three weeks ago.Im currently at discount tire having them make sure the tires are not going to fall off. It literally feels and sounds like the front end is going to fall when I make a turn. Wheels are bolted and balanced but still having a major front end rattle and shake.Now the jeep is at the auto repair shop checking out the front end.Hopefully this isnt a costly repair that was hidden when I purchased the jeep.I had the whole front-end and rear-end inspected. Mechanic just told me the rear drive axle to transfer case boot and bearings are out, causing all the noise.Northwest called and said they would take care of everything and even give me a loner car... things are looking up!Thanks Northwest team 💙

I can not recommend a better dealership in Northwest Houston. Our sales person James was top notch. He was very friendly, personable, and very helpful in finding the right truck. He never pressured the sale and made sure we had the best deal possible with our trade in. Jennifer in finance was also extremely helpful and friendly. She took the extra time to make sure all of my questions were answered and that we had the best financing possible. She even took the time to explain each comprehensive package to find the right one to meet our needs.I will recommend them to all of my friends and family. Northwest dodge is multiple steps above the local competition and should be everyones first choice in buying a new or pre-owned vehicle.

My Cherokee with about 5000 miles needed warranty service. Some of the dealers were wanting the vehicle to be dropped off for 3-5 days for checking but not giving loaner or rental car. Northwest Chrysler readily gave a rental car. Diagnosis and necessary service done and returned to me in two days. Service advisor Mel Hanvelt, true to her designation, was extraordinarily helpful during the entire process by explaining the details on the progress. I really appreciate their professionalism and help to service my vehicle. Post selling support is what that makes the difference in customer service. Thank You.

My husband and I bought our first truck here weve had many SUVs and cars over the years but this was his wish and they got us exactly what we wanted, at the price that we could afford We appreciate the all of the persons especially Junior aka J.R. that helped us complete this sale.

Things took a little longer than expected but, over all I had a good experience. The work got done and my car is running great. Im blessed management was able to work with me to make things a little more affordable for me. Cliff was a great service technician throughout the whole process going above and beyond to make sure my experience was as best as it could be.

Called over the phone to see if the truck was still available they transferred me to a sales person Victor, he said yes is still available he said he would have the truck park in the front for me when I arrived truck was parked in the front like promise. A+ I recommend victor he was real nice and gave me a good deal! The manager he said he was from Pennsylvania also real nice person I really enjoyed doing business with them! Thank you!

Yesterday I bought a 2021 charger GT and thanks to Josh and Dwayne for helping me achieve that goal, these two are the best at selling cars with a great deal, I’m very happy that I came here

The people are beyond amazing. Ill never bring my truck anywhere but Northwest just because the people. I would highly recommend the service department.I had crazy odd electrical issues on my -19 Ram 1500, after multiple trips to get it fixed, I had given up, ready to call it. Got a call from Jose Castillo, the service technician, not only did he find the problem, he walked me through what caused it, how he fixed it, dude even sent pictures showing me this whole time what it was. -I cant thank the guy enough.Olly is the service advisor who didnt give up on it. Dudes got patience. Even called to check when out of the office. The entire service team is incredibly kind, helpful, and informative. - many thanks!Highly recommend the service team at Northwest Chrysler Dodge Ram.

We worked with Dora at Northwest Dodge. Shortly after getting our new Jeep home, we discovered it had a chip on the windshield. You could see the chip in the photos we took at the dealership. Dora and the team replaced the glass and even upgraded the windshield to Gorrilla Glass! I will be buying my next Jeep from Dora soon and highly recommended her for your auto needs!

Took my truck in to be serviced. Diagnostic came back to replace abs control module. Was told there are none out there to be found and it would have to be repaired.ok no biggie. My service rep called the extended warranty company and let me know the claim was approved just not the total amount and I would owe some. Ok cool. I called the claim company myself to inquire, and turns out they were told only it was being replaced, nothing about being sent out to be fixed. Next a couple of other repairs they are charging an additional man hour vs what a job should take, so more passed down cost to me. Finally my service advisor has been impossible to reach. Ive left messages and texts and no reply. A rental was approved and he said he would get back with me and 4 days later nothing. Will be going out and getting my own rental. By far worst experience i have had dealing with a repair. I would go negative stars if possible.

I just purchased my vehicle from Northwest Dodge. It’s my first time and I have 4 kids, they made it super easy. They even delivered the car to my home! Dora & Natali were great! Thank you for my the great experience. You can tell they truly care about their customers. We will tell our friends & family about this place. file:///var/mobile/Library/SMS/Attachments/ca/10/C2C873AA-8B31-4A8A-8E7F-6F91178F377C/IMG_2156.jpeg

Amazing experience. Grant was wonderful to talk to and well were able to make a decision on buying a new Ram 3500 dually with little effort!

This is the first time I’ve brought my vehicle here for service and can say I was met with exceptional customer service from the service consultant Nick. He not only took care of me quickly but also thoroughly explained everything that was going on with my vehicle. Northwest Dodge has definitely earned my business moving forward. Dwayne and Ivan were also very helpful and knowledgeable on the sales side.

Great service, and an amazing staff. If youre looking to buy a new vehicle I would highly recommend you start at Northwest Dodge.

First class experience with Service Advisor Bart Goldsmith and team. Friendly, communicative, efficient. I choose Northwest to provide service to my Jeep over a closer dealership because they were much more professional than others. Bart went out of his way (literally) to be sure I was 100% satisfied. Unbelievable!

I dislike car shopping just as much as the next person. However, Carole from Northwest Dodge made my experience very easy and pleasant (I am comparing her to three other dodge dealerships in Houston who refused to listen to what I was saying and instead attempted to sell me something that I did not want). She was quick to respond to my questions (we negotiated via text and phone) and address my concerns (which is all I want from anybody in the service industry). We ended up closing the deal during the same day, and I believe both sides were happy. I highly recommend Northwest dodge if you are looking for a vehicle (the process was smooth from start to close). Thank you Carole!

I have had the most wonderful car buying experience by far! The sales woman and sales manager took the time to get the best price possible on my new Durango. They were very helpful and informative through the entire process! Highly recommend this location. I drove an hour and a half just to come here!

The experience we had at Northwest Dodge was amazing. The prices are fair and everyone was very nice and patient. Our sales man was Victor Valdez and he was great! Even after we bought the car he called us the day after just to make sure everything was fine with the car. Their customer service is amazing and I would certainly recommend this dealership to anyone who values good customer service.

After searching for a new truck for weeks online pricing brought us to Northwest Dodge. The best part of it was not only did we get the best price but had the best service I’ve ever received while car shopping. Grant and Karen were our sales people who I will definitely ask for on my next vehicle purchase. And if you need to finance make sure you ask for Jenn. She was easy to work with and found us great interest rates. Give this dealership a shot. You won’t regret it.

Grant is an awesome sales Associate. He doesn’t push or apply pressure in any way which is awesome in my view. He is very informative and willing to go the extra mile to ensure I was/am happy with my purchase. Everyone I dealt with today was awesome and sincerely wanted to do anything to get me into the vehicle I chose. Kudos to a fantastic team! Will definitely refer friends and family.

Saturday August 14th, I had a 8:30am appointment for an oil change, tire rotation, and a few checks. I did the online check in around 8:30am but thought I should go inside to make sure I get the correct services. I spoke to Dalton. He signed me up for the advantage plan. I also let him know I wanted a car wash. I planned on waiting at the dealership.At 10:05am Dalton called and I went up front to discuss what other services needed to be done. I chose to get an alignment, coolant flush, and brake fluid flush as additional service. Dalton told me it would be another 1-2 hours. I let him know I would walk to get something to eat.I returned around 12:00pm and was told they are finishing the alignment.Around 1:00pm I was told it would be another 10-15 minutes and it would get washed. At 1:30pm I go ask is it done yet and was told they are getting it to the wash.Around 1:50pm my car finally gets pulled around dry as can be and I can tell it did not get washed at all. My car was mostly clean but not all the way clean. I guess because it mostly looked clean Dalton thought I wouldnt notice. I didnt look at it until after I checked out and didnt want to go back inside.I really didnt appreciate the 5 and a half hours I had to wait for standard services. I really didnt appreciate being lied to about the wait and the car wash either. It makes me wonder if I got the $600+ in services I paid for. If I didnt pay for the advantage plan, I would not return. I definitely wont return after getting my next two services.I never received a video of anything either that Dalton said I should receive.

From start to finish my experience with all dealings was fantastic. Very friendly and efficient staff!!!

Came here twice for service on my Red Charger R/T. I always schedule with Service Advisor Joey Domilos. She is fantastic and knows her job! I wouldn’t come to anyone else at Northwest but her. She & the techs here take great care of my baby.

Mr L Jackson helped me from start to finish, I was able to get an affordable vehicle with $0 down depending on your income and credit score. I was able to get this vehicle with a trade-in and 2 other vehicles on my credit report.

Every one is Friendly ! Sold me a vehicle I was looking for . Process was fast and easy .

Claudia was absolutely amazing! Not pushy, she was patient and informative. Came in on her day off to help finalize our purchase. I didn’t think the world possessed employees that throughly do their job anymore but, she made it a wonderful experience.Jenn in financing was enthusiastic, extremely helpful & very professional! Both ladies were. We’re upgrading my husbands car next month and will be returning.Hats off to management for having such an amazing team!! I hope you’re appreciative and proud of your staff!!Great job NW Dodge/Chrysler

The staff at Northwest was extremely helpful and went the extra mile for a late night sale. Went above and beyond in that respect. Pricing for this particular vehicle was also really great (no absurd market adjustment fees) and trade-in was spot on with an easy process. Signing process was a breeze and no pressure tactics - really outstanding. My only gripe is the add-on of the EVTS; the product itself is good (there is a standard disclaimer in the fine print to be fair regarding dealership add-ons) but price is inflated too much in my opinion, even in consideration of installation. Other than that this was a 5 star effort and good buying experience.

I had a really great experience! Dwyane Daniels was very nice and patient with me. Explained things to me when I needed it and he wasn’t pushy. His manager Ryan was also super nice, friendly, informative and not pushy at all either! They worked to get me the best rate without ruining my credit!! The finance gal Jennifer was so nice and friendly as well. She explained everything the whole way through signing. A little pushy on the service packages, but that is okay with me!! I would recommend literally every single person to go buy a car from Northwest!!! They’re really great!!!

I bought a used 2016 4Runner with the help of Eric Lopez and John Navarro. I was happy with the price but what really helped me decide was the professionalism and customer service.These folks aren’t just there to cut a deal, they take the time to help you comfortably understand what you’re buying.

My experience was excellent. Both salesman, Willie and Grant made me believe miracles really do happen. Thank you guys for your superb customer service. Bless you both.

1 Star is to many Stars. Bought a custom ordered 2021 Jeep JLUR Eco Diesel.Service Advisor - Joey Service Manager - GeorgeFirst visit: Reason for service - Visible Diesel Leak from tank area & clicking noise coming from ball joint area both drive and passenger side5-4-21 - Drop off5-7-21 - Pick up3 Days in shopNorthwest Dodge Diagnosis: No visible diesel leak or signs of leaking, clicking noise is from aftermarket wheel & charges $169.00 diagnostic fee.Service Advisor - Joey Service Manager - GeorgeSecond Visit: Reason for service - Visible Diesel Leak from tank area this time with a video as proof, video was also sent to senior management with zero response, clicking noise coming from ball joint area both drive and passenger side again & Sway Bar Serv Warning light appearing when trying to disengage sway bar.5-10-2021 - Drop off5-18- 2021 - Pick up8 Days in shopNorthwest Dodge Diagnosis: replaced diesel tank and filler neck after discovering it was broken, clicking noise stated to be from hub barings, hub barings cleaned, and greased, refund issued for prior bad diagnostics, was told there was no issue with the sway bar.Service Advisor - Joey Service Manager - GeorgeThird visit: Reason for service - Clicking noise coming from ball joint area both drive and passenger side, Sway bar still giving Serv 4WD error when trying to disconnect, DTC Codes are now present & described an event that occurred while driving while accelerating getting onto highway vehicle acceleration stopped, RPM remained at set level speed maintained 50 mph vehicle entered Limp Mode for 10 - 20 mins then suddenly corrected itself.7-20-2021 - Drop off8-06-2021 - Pick up18 Days in shopNorthwest Dodge Diagnosis: Replaced entire U-Joint and Ball Joints on both driver and passenger side to finally resolve clicking noise, Sway Bar was not even mentioned during pick up, DTC Codes clear codes and test drive vehicle to ensure vehicle operates safely as seen in the notes screen of service provided during check-out.I strongly recommend making sure you challenge the service advisor and George the service manager should you feel like your vehicle was not serviced properly. George spoke out of place when he advised me if FCA got involved to find out what the problem was they would void my warranty since I had after market suspension and wheels already installed. After challenging him he backed down from that which is why I reported him to FCA and moved to Tomball Dodge. Be aware they will try to claim they cannot find an issue with your vehicle and try to send you off. DO NOT leave...Challenge them and get FCA involved you have warranty and they have a responsibility to honor that warranty.At the end of the day my total experience with Northwest Dodge has been less than enjoyable. While we had great hopes of being part of the large Jeep community everything with the dealers and manufacture thus far is greatly discouraging us from further pursuing this idea.After this visit I sent a complaint to FCA who assisted me with transferring the service to Tomball Dodge. Please see Tomball Dodge and Stellantis reviews as the saga continues.

Even after all their revamping/remodeling they still cant get it right. When every question I ask is answered by a cant do it or guess they forgot to do it makes me regret getting their advantage care package for a deal on oil changes. I was impressed the last time I came with the walk through inspection video, but didnt get it this time and when I asked about it I was told it should have been sent to my phone and well...it couldnt be resent to me because I wasnt opted in...but I received it the last time?? Why do I keep giving them a chance is beyond me...once again I prove my husband right! Not worth the savings if they cant do it right! The 2 star is for the service guys effort!

Carole is the best.but they sold my RAM truck I was gonna buy

I walked into this beautiful dealership and everyone was so kind and nice. Greeted right away. I spoke to Moises Avila and he gave me 💯 attention. I was basically trying to help the dealership by showing them my CarData services for their online presences. Overall well ran dealership.

My entire experience was very good. Everyone was outstanding. Thanks so much for the help. Great job Northwest Dodge.

Northwest Chrysler Jeep Dodge Ram dealership will be our permanent GO TO dealership from now on. We had an awesome sales person...Victor Valdez. He was so patient with me changing my mind. He and the dealership went above and beyond to get us in a new 2021 Jeep with all the safety features.

I am extremely satisfied with the car buying process and trade in at this dealership. Sales Represntative, Ivan and Finance Manager, John were beyond helpful. My wife and I were treated with the upmost respect and care from the moment we stepped foot on the lot. We drove off with our dream car and will definitely be back for our next purchase!

This dealership has nothing but bad service, I took my Dodge Ram for service that includes; 3 oil changes, 3 truck washes and 3 refill fluids and all they did was the oil change, than I traded in the dodge for something better so I went there(Dealership) for cancellation of the other two pending services and now they just playing ball with me transferring me from person to person because they don’t want to make the adjustment on the remaining balance, it looks to me they don’t want to give the refund back, they don’t care about customers satisfaction just numbers because that’s the way they get paid and the way they roll, it’s sad to see big dealerships running people over especially when they’re the big dogs selling brand new vehicles, like a buyer paying big bucks for this nightmare we deserve better, it’s a shame because you pay for service too but isn’t different for this guys, I understand if I buy a junk on the street, that’s what you get it’s what it is.

Many excellent jeeps to purchase. Many models on display. Dr. William Kritsonis

Northwest dodge treats you like family. I got a GREAT deal thanks to Will Hightire. I highly recommend him if you are looking for a vehicle.

Marco got the deal done today man! When I tell you buying from Northwest has been one of the best experiences I have ever had. The Booze Family will be back for sure!

Just moved to the area and took my vehicle here for the first time. I was informed while walking in that this location was going show up the other Jeep dealership that I used to go to. I took my car in for a nail in my tire and for wiper blades. I was called later that day around 6 pm and was informed that my tire could be saved and patched and they offered me other options that they recommended for my Jeep. For example the tire rotation and the fuel injection cleaner. I accepted the alignment even though my vehicle only have less than 15k miles. Funny thing is I still have the same issue with my car even though they did an alignment. I also declined the fuel injection clean service but when I came to pick up my vehicle it had a new tire on it instead of patching my old tire and they did the fuel injection services on my car even though I didnt ask for it.I complained about work being done to my vehicle without my permission and the service adviser informed me that he was going to take care of it. He said there were communication issues and he didnt understand why the shop did the services and didnt want to take it off my bill. I complained a bit more and the service adviser walked out and quit apparently. The service guys manager saw it all and just ignored me and followed his employee while I sat in the office. Finally 10 mins later the service manager came back into the office and walked right pasted me and didnt even sorry or I will be right with you. Finally about 5 mins later another service guy asked if I needed something and I kind of looked at him dumb because he saw it all take place and didnt seem to care either. Finally the service manager comes up and didnt apologize to me and just said what he could do for me instead of asking what was really going on and he didnt take the services that were done to my car off my bill. For my first time being there and then being informed that they would show me what a great dealership is.I would NOT recommend this dealership because they dont seem to care about their clients and have horrible customer service. I would recommend you go somewhere else especially if your willing to spend the high dollar dealership fees. Take it to a dealership that treats you correctly.

Initially, I decided to take my business to another dealer because I didnt have such a positive experience. I didnt feel as if I was being viewed as a valued customer, and I didnt feel as if my needs were considered and/or expectations were being met. However, after sharing with the manager that I wasnt having a great experience and that I was considering taking my business somewhere else, the manager really gave an heartfelt apology and made me reconsider. The salesmen LT was really nice and went above and beyond to help me. Lastly, after closing my deal, my experience with different manager (Finance Manager) wasnt good at all. I came to the car lot approved, with outside financing. The finance manager kept trying to convince me of why this was not a good option. I understand thats her job, however she was offended and became rude once I declined reconsidering finance with Northwest and declined extended warranty. At one point she told me she was busy and wouldnt be able to submit my buyers order at this time to the loan officer as requested. She went on to say that she had various orders/paper work to complete. It was as if because I declined the things she offered she was highly upset. Another manger (heartfelt apology manager from earlier) sent over all my paper work for me and I was able to leave. Overall I just felt like I went through a lot of different emotions during this transaction. I have never experienced such feelings when/while purchasing a car. I dont know I just think the process of purchasing a car is already A LOT and time consuming and I just didnt need the additional stress....But again my salesman was GREAT! I dont know if I would recommend this location to anyone because I want to be able to confidently refer a person to a business that I know he/she would have a positive experience from beginning to end.

Originally we went in to speak with Dora and we got Karen and Dora as a tag team. They were both very wonderful and understanding and helped us out immensely. They were patient and kind and showed us vehicles that were not only in our price range but affordable too. We were then passed on to Jenny, our financial manager. If we didn’t already feel at home before we defiantly did then. She offered much more than advice she offered us an experience. Everyone worked with us and we were able to drive off with a $0 down and a great brand new car. Definitely 10/10.

Joey Domilos is one of the finest service advisors I have ever worked with. She presents fair pricing for the work being done, always communicates with me accordingly, I never have to call her and man is that a relief! she always has a smile on her face when I need to bring my vehicle to her. And her knowledge of the industry is pretty damn impressive too. I will continue to come to northwest dodge specifically for Ms. Joey Domilos. Thank you for all the great service!!

Great service from our sales consultant Hessler Ramirez, no pressure sales, they honored the online price on a new Ram quad cab that was in transit, spent days and nights researching dealerships and Northwest Dogdge had the lowest price on these trucks. They also gave us a brand new loaner truck while our new one arrived.If youre looking for a new vehicle you should contact sales consultant Hessler Ramirez.

Great experience! I really appreciate it was quick service and the employees were nice and understanding.

We had an amazing experience! They took care of us and we will be buying from them in the future. We have become converts from Chevy to Dodge.

They were quick and efficient. Cynthia got me in and out on a tight schedule for an oil change. Would definitely recommend.

First and foremost Thank you to Victor Valdez for making my daughter’s first car buying experience a great one. Secondly Thank you Jennifer Lewis for making the financing experience painless and educational. Lastly, Thank you to the entire team at Northwest Dodge for treating us like family. I will continue to recommend you for car purchasing needs and service.

Everyone was great and were able to get me a great deal. They really work great with and make sure you’re comfortable with everything being done. Can’t thank Lawrence enough.

Victor was amazing! He made sure he communicated everything along the way and didnt make me feel like he was just trying to sell a car.

I’m given it 5 stars only because Joey Domilos takes care of me right away, great customer service, she was stupid nice . I would give it 5 more stars just for being beautiful every time I see her.

Amazing experience and it was such an easy process with Dora Cordova she was really helpful no complaints at all

Fantastic experience, the overall ambiance and attitude of the employees was extremely positive and welcoming. The salesman was attentive and listened to what I wanted and although they didn’t have the truck in their inventory I wanted, they secured it very quickly. Negotiations were straightforward and the young lady in finance was awesome. Definitely will return for future service and sales. Thank you Northwest!

Bought my truck from these guys. In and out in no time, no playing games. Straight to finance and out the door. My salesman Victor was a pleasure to work with.

Viviana was the sales representative, very professional, she was very helpful very patient with us, she explained every detail about the situation with the approval and the vehicle every step of the way, thank you so much Noth west dodge for having viviana

Ken Baker is a great salesperson, knowledgeable and helps youfind the vehicle youre looking for.

I would like to know if my car is ready but is impossible to know anything that’s going on at this place since they never answer the phone. They put you in hold for hours and hours.

LOF and tire rotation. Always quick, friendly and priced fair. They make recommendations on services needed but are not pushy. Thank you service advisor Cynthia!

Danny Berry was our salesman. He greeted us right away. We told himwe are only there to see the Jeep’s. And he gave us the time and space and took string the lot. We decided to make s a purchase. And he was very attentive and answered all of our questions. Thank you so much! We love our Jeep Cherokee!!

After having my wonderful car serviced in early 2017 at Northwest Dodge, they failed to replace the antifreeze, and within minutes of me driving off the property, they destroyed my engine. They turned my vehicle into a heap of junk. I wouldn’t let Northwest Dodge service my tricycle.So, I no longer have the vehicle and do not require any more communication from Northwest Dodge because my Magnum is in the JUNK pile.

Went to see Sales Consultant Gerald Morris we told him our price range & vehicle we would like to get into & were trying to rebuild our credit...He was straight forward & he gave us his word.Im going to do all I can for u...& Believe me he has done it with a little down payment nothing big he got me & hubby in a 2018 Quad Cab Dodge Ram with front & back camera fully loaded... Anyone need a nice vehicle & u been getting turned down ho see Gerald Morris he will take care of u

Called about interest in a particular vehicle and expressed that other dealerships have the same exact vehicle for a lower price but the one they have is the color I want, they said they would check to see if they could match price and never called me back. I called back the next day and they said there was no room on price even though there vehicle was listed over 3,000 over competitors l. I bet they would have called back if they could have made the sell but since they couldn’t compete why bother. Horrible customer service

Cliff was awesome! He was very helpful with getting my Jeep repaired. He did everything for me in getting my insurance and extended warranty claim all situated for me. Highly recommend Cliff and his team at Northwest Chrysler Jeep Dodge Ram! Thank you.

Went Saturday for oil change, tire rotation and car wash and noticed when I got home that there was water inside my driver side headlights I called right away which they were already gone. A lady at the dealership said she called the service director who said she would call me Monday morning never received a call I had to call and leave another message and the service department said they would escalate the matter. This is the last time I go there just the time before I asked for a quote on blinker bulbs they did it anyways and decided they would charge me for it. So sad they just want to sell you the car then when you need there help no ones to be found. And to add they called today asking if I had warranty on the car the car is a 2020 and had no damage prior to dropping the car off after it got serviced it had damage and they said it wasn’t because of that but yet they take a video prior for what reason then?

The experience here was so easy. I am very satisfied with the service especially with our sales person as the finance department. With a lower credit score I was able to get exactly what I wanted and then some. I would highly recommend this dealership!

Now that this dealership is under new management with a great new GM Im sure that they will exceed their expectations and their goals. The service department is almost like family.

Bought our truck here and this place is great! love how the service dept sends video of how your truck is getting worked on . great customer service so far! and Jen in finance is very helpful!

I purchased a used 2015 f150 the dealership likes to lie and hide things from service to sells managers. I noticed the oil hasn’t been done so I called spoke with the sale manager and he said he looked it up and it shows oil change has been done. So I drove up there and asked to see where in the system shows it was done and he didn’t have a answer for me. Then they ended up doing the oil change because it wasn’t done and they also took my $4 I left in the truck just to see if they would be honest and leave it alone. Sure enough it was gone.

Northwest Dodge Jeep! Perfect efficient Service, I would rate them a 10 for customer service and diligence! Thankful for their service!

Awesome experience. Dora did an excellent job responding promptly to my online request. From the minute I walked into the dealership Dora and her Manager Ryan were very professional and informative throughout the process. The buying experience was excellent, highly recommend Northwest Chrysler Jeep Dodge for all your vehicle needs.

Easy quick no hassle dealer with fairly priced cars. In and out in 2 hours

I truly enjoyed the exspreance and professionalism from everyone who showed meyou really care about your customers and getting them onTheir path to an better future in helping us get approved with the vehicle we like.You all will always be in my prayers and depth for all the hard work you done to get me started for a better tomorrow and an brighter future.And great appreciation and respect to finance manager Jennifer Lewis; wishing her a very happy birthday today and Happy Mothers day coming on Sunday.Keep up the good work and my prayers go out to all those who answered my prayers, God bless and many thanks again.Sincerely; Donald Joe Edwards.

One of the easiest vehicle purchases I have ever had, was definitely a great experience, Dora was great to work with, I will recommend her and the dealership to anyone 👍 👌 😀

I would definitely recommend Northwest to anyone. After lots of research and visits to other dealerships, I found them to be the most helpful and the BEST deals. Ask for Claudia l, she was fantastic. She answered all my questions and stayed on top of my deal, getting me the best deal. I was treated like I was spending a million dollars. We had a little hiccup after receiving my Dodge but everyone at Dodge handles the situation with professionalism. Thank you Claudia and Thank You Kara for helping me with my truck!!

They were quick, adequate and process was easy! Thanks Gerald for a great experience! They had great inventory and I was able to make a choice immediately! Just awesome!

If I could give more stars, I would! Impeccable customer service from Carole, Ryan and Jennifer. They made my purchasing experience so easy and stress free and I greatly appreciated their honesty and attentiveness. This is my first Jeep and first American-made car and when I went to the dealership, I wasn’t sure if I would make a purchase that day. But I drove off the lot in a fabulous 2021 Grand Cherokee and couldn’t be happier. I strongly recommend this team and dealership for anyone considering a Jeep. ❤️ them and my car! Thank you Carole, Ryan and Jennifer.

First off I rarely do reviews but needed to on my 1st time dealing with this company. The salesman was great, it all started when dealing with the finance dept. We spent 4 hours trying to buy a car, kicker was at the end when I was signing papers, financial dept had me intitial on a black electronic pad, while mentioning items in a way that makes you feel it is a complimentary item, NEVER saying the cost! Everything else I signed up to this point was on paper, It was deceptive and misleading, she sure explained in detail their other options... aboutgap insurance and extended coverage and nothing about their aftermarket price which ended up being for nitrogen for ties, a one spot cleaning and anti theft for an extra $1995.00. They wouldnt remove it, said it was NOT an option to do so. The whole time we sat there, finance person was not very professional, it was very late, very distracting, unpleasant experience. Also said this cost is on every new and used vehicle. I ended up leaving and the next day have found another dealership, same exact car....better price and NO $1995. EXTRA cost. Definitely check other dealerships before you buy, ask them about this charge because not all of them charge it and it isnt hidden in the cost as they say....would never recommend this dealership to anyone.

I just purchased my new car here and i soooooo loved it 💯 the people here are so thoughtful and attentive specially my salesrep her name is Stephanie Parada so loved her very nice sweet all the good things you need when you are going into a dealership…

Great Customer Service. A huge shoutout to Dannie and the whole team there for making my experience as a first time car buyer the best. They gave me some great advice and as soon as i walked in they wanted me to walk out with my dream car and that’s exactly what happened. Now a happy owner of a challenger. (: Would highly recommend it here!

Amazing customer service. Guaranteed to the best care for auto shopping. Cj was outstanding and very patient with us. Couldn’t have asked for a better car shopping experience.

Bart Goldsmith goes above and beyond for his customers and very down to earth. Will always be my person to go when I’m having issues with my car at the dealership.

Víctor and Moisés offered exceptional service and customer care. Northwest was the fourth dealership that I came to that day and no other dealer came even close or were willing to work with me to reach common ground. I did a inquiry online and Victor reached out to me and was able to provided me photos and details of vehicles prior to me arriving and made the decision process quicker and easier. He gathered all my information to be able to bring the best deal forward and Moises closed out the deal with the top notch financing. 5/5 Northwest is a premier dealer in the Houston area

The Northwest team always delivers high-quality service. I have been getting my vehicle serviced there for four years now. Joey, my service advisor, is phenomenal and always provides exceptional service. She deserves nothing but the best!

I recently purchased a vehicle here and received the worst experience with financing Jen. I did not realize until after I went home that the numbers where showing differently on my papers. Amount Financed and monthly payments were lower by $3,000 as to compared what was sent to finance department.  Then was told extended warranty would be put on and everything would stay the same only to come to find out was charged a big $7,200 on it. When I went to look at the papers they dont even add up to $7,200 it added to $6,025. Where and why are the numbers not even adding up and never once told it would be additional $7,200.Jen said that she was having software issues and was suppose to manually fix numbers. Why is she even  conducting business if her software isnt working ?? And adding thousands to a contact. We never seen the numbers for the warranty because she had us sign on the electronic pad. And she didnt give us any of the papers until after we were sitting in the car. She brought the envelope out because she was going to print everything out and bring it back out. I also recall she said the monthly would be lower and that she had put something in there twice and had resigned another paper. I also came to f out that numbers sent out to the bank were ballooned to get Financed.  At this point this experience has been extremely stressful and unprofessional. I asked to speak to the GM Gibbs and was told he was unavailable and any other higher up wasnt able to speak to me either. I will be reporting it to the better business bureau and to the Bank. I hope nobody else will have this unpleasant experience ever.I am coming back on here a month after my purchase to edit this post and let yall know until today I have yet to receive a call or anything from the dealership. They never reached out to me yo make anything right.

I had a bad experience with Northwest Dodge sales team,I liked one of the vehicles and I contacted them to ask more details and see if the price was negotiable.Never received a phone call but I emailed with couple of the sales consultants and one time with the sales manager receiving the same response that the internet price was not negotiable and that was the best price they can offer if I want to buy the vehicle so what should I talk to them if I have to pay the listed price online. Dealers usually treat you fair and try to get your business but this was not the case.

I would recommend this place to anyone. I loved the hospitality and search for a new car. Everything ran smooth from hello how can I help you to come again and enjoy your new ride. Go check it out.

Mel was great. I live very close to two other centrally located dealerships and I dont go to either because of their poor customer service. Ive been to NW twice and had a good experience both times. Keep up the good work!

We had a issue with our 2019 Dodge Durango on a Thursday. I called NWCJD and they booked me for Friday morning. Bart called me Thurs and said everything will be taken care of. He was right I picked up my Durango Saturday morning. Bart and the service dept was awesome. Thank yall

I wouldn’t suggest this dealership. Problematic, service department less then Par for the course..My experience :Bought a new Dodge Charger RT mid June. Prior to purchase I wasn’t made aware that new vehicles aren’t provided with a spare anymore. How do you not provide a spare tire in Houston??? After resolving that issue two weeks laters my back passenger tire gets a leak and schedule a service call since I don’t have a spare. Arriving at 8 am as scheduled I find out that when finalizing my deal my tire protection was not included in my deal which was expected requirement for my sale. Instead the finance department includes a extended warranty. After resolving another issue I found out they don’t have my tire in stock and have to order from another store which I waited over five hours. Unfortunately going forward I still will have to use the dealership but hopefully this detours others from making the same mistake I did buying a new car from Northwest Chrysler, Dodge and jeep located on Hwy 290 and 1960.

Great customer service.If you need a car, go here. Lawrence and team are good people.Thank you for your help today

I had a most pleasant visit at NW Jeep service. I highly, highly recommend Cynthia Lewis, Service Advisor. She kept me apprised consistently throughout my visit, going above and beyond for me. I highly recommend Cynthia, and gratefully thank her for all she is and does!! Thank you again, Cynthia!! I will definitely ask for you next time!

Absolutely the best car buying experience I’ve ever had. From the initial contact throughout the entire process everyone was so kind, helpful and pleasant to deal with. I scheduled to see a truck with my salesman Andreas. As we arrived Andreas met us in the parking lot and immediately went to get the vehicle that we came to see. The sales manager Ryan came right out, introduced himself, shook my hand he said if we needed anything at all to contact him directly and he would be glad help us in anyway. We test drove the truck decided that he wanted to buy it. We went back into the dealership Andreas laid out the numbers and the price was A great deal. Don in finance came out introduced himself and personally made the financing process so fast, smooth, and easy it was amazing how quick we were ready to sign the papers. And we were then greeted by Natali came came out and escorted us into her office where she had everything laid out and ready to sign. She went through every page and explained the details and make sure we understood what we were signing . Before we knew it we had the keys in our hand and we’re driving away in the truck that we came for. I would highly recommend Northwest Dodge ram jeep to anyone looking to buy a vehicle. The experience was amazing, and the people are a pleasure to deal with, they have earned a customer for life!!

Ryan and Eric were amazing from the moment we walked in the door. The pricing was straightforward with low pressure to buy. We started off by emailing almost 20 dealers with exactly what we wanted. Ryan’s aggressive (in a good way) pricing told us it was worth going to see them in person. We were very impressed at how transparent, genuine & accountable Ryan & Eric were. After having a recent horrible experience at another two previous dealerships & being convinced that ALL car salesmen were crooks, I now have restored faith in professionalism & integrity in the car sales industry! Congratulations on your above board dealership! May you be a model for others!

Christopher Smith is magnificent, he helped me to get into a Jeep Gladiator Mojave and it has changed my life. He is an expert in helping you find the vehicle of your dreams. Don’t settle for less and the finance team s on point.this is the place to get your Jeep. Ask for Christopher Smith when you get there and the rest is history. My Gladiator is abeassssttttt.

My company recently used this location for some service to a work van, a Promaster. Service was done promptly and for a fair price. Something I dont usually expect from a dealership. We needed our fuel tank inspected as well as a new power steering module and a piece of glass replaced. Special thanks to Phil from the service department who was my direct contact and great to work with, though I wish he returned calls a bit better. Regardless, great service. I will be returning there to shop in the future.

Franklin was extremely kind and helpful, he went above and beyond to help us.

Great customer service! My salesperson went above and beyond to get me what I was looking for the finance manager was great!!

Never trust an appointment from this location, they use a call center & when you get there, none of their information matches...no rentals available, they wanted to keep my vehicle for 2 days, absolutely not. I took my vehicle to another dealership, they had absolutely NO need to keep it like they wanted to at this dealership, do better and have rentals for your customers! UPDATE: on May 12, 2021 I emailed the so called owner and havent heard back, you are a JOKE!