Fast talkers.....be very careful buying phones from here. Make sure the phone is open for your network. Almost fell for their lies...i insisted they factory reset the phone to clear out old data,, they tried telling g me it would take about 30 minutes to get that done...I was ok to wait.. come to find out the unlocked phone after factory reset is locked to ATT!! Dodged a bullet there, order iphone 11 off Apple for $499 (brand new) they trying to sell a used on for $425!Buyer beware!!!

Big scam, unprofessional, unethical. Avoid at all costs!! I regret not reading reviews before trusting my device with this shady place.My iphone XS had a small chip on back lens. It was taking excellent quality photos but just a small chip on back so I brought it to have them take a look and without informing me his technician took out orginal lens and replaced it with a cheap plastic lens which ripped off within 5 days. I call this guy and he says bring it over we will fix it for you. When I took it there, his story changed. He said you won’t like the work I do so I won’t fix it. He starting attacking my 10 year old daughter,threatening and screaming all over a $40 lens. I only requested to put my original lens back on as it was taking excellent quality pictures before he touched it. My phone is ruined now.I will also be among many others who reviewed here to report this guy to BBB. Please read the reviews and avoid this scam business at all cost.

This people are nothing but the fraud, scam busters, got my screen replaced two times first one got damaged in one week gave me the false reason another time they did the same thing. Reason they gave for the screen cracked because you put in the pocket and you must have sat on it. Fact is that they bring the cheapest available stuff and glue to your phone and put and your kids on risk.

So I went in to get my iPad fixed. They (cracked) told me they could fix in two hrs. I live far from there repair shop. None of the less their prices were reasonable. So I drive in the rain for 45 minutes excited and they didn’t even start fixing it. They could have communicated and called to tell me to come back later They do not!!!! They didn’t care either! These type of places make businesses look bad with lack of professionalism. I think this place is a scam.

I bought a cricut explore air 2 and it was exactly what the seller told me it would be.Very pleased and satisfied with my purchase!

The best in town, they do in only minutes what the another store do in hours, best prices, good and faster diagnostic perfect place if they can’t fixed they have super cheapers phones all in one if I can put 10 stars I will do it.

They sold me a damaged and expensive phone, since I bought the phone the sound never worked, it never had signal, i go to the shop and they told me they can’t do anything🤯

Great customer service, fast,easy, affordable prices 💯

I have teenagers who always seem to break their phones ... CRACKed has always took care of us. Great service, fast, convenient and for a great price. I highly recommend them for all your iPhone repair needs!!!!

Do not ever go to this place.I took my phone there for a screen replacement and nothing else was wrong with the phone but when I went to pick it up the microphone no longer worked and the speaker no longer worked and they said the motherboard was bad and I said it wasnt til I came in here. They would not compensate me for another phone and only offered an inferior phone as a replacement for destroying my phone. Never go there.

We decided to get our cracked iPhone 6 fixed. Brendon was amazing. He fixed the screen in 30 minutes (while we went in ShivSagar for Indian snacks). We liked the customer service and his friendly nature. This place knows how to treat customers and they surely deserve 5 Star rating. Keep up the good work Brendon.

5/5 quick and very very very super affordable.. took them under 20 min to repair my cracked iPhone 10 screen

This place at 10pm, told me the they two Note 9s in stock. I get to the store at 10am and they tell me the phone was sold the evening before. SHADY business after I drove 45 min to get the phone. Dont waste your time here!!!

Today I went to the place and they treated me wonderfully and I was very pleased indeed the service was excellent

This place was the BEST!!! And Great prices!!!They fixed My iphone 8 plus batter and back screen and front screen for $40 and gave me a free screen protector my phone works great now and i have had it for almost 6 months again and everything is still great

Excellent customer service from Priscilla yesterday June 9, 2020. 100 percent satisfaction. Highly recommend this store if yall need your phone fixed.Thank you for the affordable prices too.😃👍🏼Fantastic customer service experience today March 10, 2020. I called earlier to inquire about an item I was told they sold. Nobody answered but surprisingly, my call was returned. After confirming that they had the item in stock, I headed out to go get it.Upon arrival, I realized that it was cash only store and I had no cash on me. OMG moment....!.Not exactly sure of what to do, my only option was to go home without it. Then a very pleasant surprise, as I was offered the item FREE of CHARGE. Can you believe that? Who does that these days but Cracked? The Phone and Repair Store did it.....yeah!Thank you so much for your unforgettable gesture and the memorable experience. God bless you all🙏🙏🙏❤❤❤

This place is fantastic. They helped me in no time and provide great quality service. Great for repairs and great prices on phones.

Replaced iphone screen, started glitches a week later and made me pay again for another replacement screen. Not happy!! I have 7 phones that will not go back to them. Old location with original owner was better. Find a better repair shop!

Awful service, disrespectful employees. I would not recommend this place to anyone. They didn’t even fixed my phone & charged me. They are official con artist & I’ll be filing a report with the authorities about this business

The experience here was awesome. These are the most professional, enthusiastic, and helpful technician in Texas. Not to mention the prices are super competitive! Thanks for fixing my Apple Watch and MacBook :)

OK JADE NEEDS TO BE FIRED! Jade went out of her way to message me on offer up saying the store would by my phone for the list priced of 400. Confirmed via text also .I drove down to the store, about an hour, I get there and they decide they didn’t want to buy it for that price jade she would honor . They do not honor the prices jade offered despite showing them original message and a text from her . Terrible customer service . The employee here were just extremely rude handling this situation as well . No customer service skills . You should do your business with we fixed cracked only 2 miles away . They actually have friendly employees honor prices unlike this place and are super speedy ! Would never let my worst enemy do business with cracked ? Cell phone repair store

The girls in the front Lisa Priscilla and Aileen are super great in customer service! Gave me a free screen protector and case with an awesome price for my iPhone lcd repair! Would recommend 10/10

I’ve been coming to Cracked? Phone repair for years, they have the best prices in town and they fast with it. Just got my iPhone 7 fixed for the 3rd time. Got a screen protector this time✊🏾

CHEAP PRICE & FAST SERVICE! It’s not rocket science to fix a phone screen so I’m just looking for the best price. Very satisfied.

Paid half the cost for an audio repair issue for an iPhone 7. Everywhere else was twice as much with longer turnaround times. I had called about 12 places all over town and near my house. The only drawback is that you have to drive to Harwin. But it is what it is. Repair was done in half an hour. Well see how long this repair lasts working.

A good mobile repairing shop.

Amazing Service! Sunday morning we needed our iPhone fixed they completed it fast and for a great price!! Definitely will be our go to for all our repair needs!

I had gone into repair my iPhone X, they replaced the screen for $70 which I thought was an amazing price. When I had received my phone back the phone was moving without me touching the screen. I also lost an important feature on my phone called True Tone. In the end I had received a screen from and old phone In the end please lay out the facts 1) is this an oem part. 2) does this part function properly. 3) how much will it costPLEASE DO NOT COME HERE

Super quick repair for my charger port

They are professional and they do a great job most importantly the price is low they dont charge very much but the work is very very quality

I bought a “refurbished “ iPhone here and after a few weeks it no longer works. It constantly restarts every 2-5 min. I brought it back to them and they acted as if they couldn’t do anything about it. How is it that you’re a phone repair store and can’t fix a phone you sold me?? He told because of the time frame I bought it he couldn’t give me my money nor credit me. They are scammers!!! Please do not give business to them!!!

Went into “cracked” today and got exactly what I needed. Staffed with friendly and professional people, I will definitely be back and will recommend to others!

Bought a iPhone 6 for a great price (better price than any other place I found). They set it up and tested it. Very pleased! I will buy from them again!

My phone was really broken, screen cracked. they fixed it in no time, with a reasonable price, check them out, they will help you figure out everything that is wrong with your electronic device!!!

This place is a scam. They buy cracked & stolen phone from elsewhere and sold it to you. Dont be fool by their low prices. Also, they just want you to drive to their location and low balled you for your phone/ipad etc... Stay away from this business at all cost. The place is very dirty with cockroaches are running everywhere. These people are scam artists and very unprofessional.

Best phone repair service. Affordable and swift. They fixed my phone screen in 4 mins flat. This is my new phone repair spot.

They took a bit longer than expected but for their prices it’s well worth it and good quality work on mi iPad 6th generation!!! Location is great with a lot of parking. The inside is very presentable and clean. And they are very respectful. Thank you for your service!!!

Avoid this place. Made me wait 6h (whereas told it would take 1h, then 30min, then 30min....) just to have an awful job done. Back of my iPhone XS was broken, they replaced it but did not seal it well at all, it is way off the edges. plus now my back camera is falling off!This is without talking about how rude and hypocrite they are.Of course took all the money even if the whole service was totally bad.That’s my honest review.

BE CAREFUL. They sell you electronics (iPhone, iPad etc) below market price and youll think its a great deal, but its because they completely repaired it very poorly with aftermarket parts. Buy something and see what happens :)

Excellent service, friendly staff!

I WOULDNT GIVE ANY STARS BUT UNFORTUNATELY I HAVE TO, I bought a MacBook Air with this people about a month ago, thinking they where good I went and took them my iPad to get the screen replaced. I had messaged them to ask about pricing and how Long it would take for them to replace my screen, the person I spoke to said it would take 30 min. Well, I take my iPad in on Wednesday around 3 pm, around 5 I messaged them to ask them if my iPad was ready and they said it would be ready the next day around 12-1. The next day came and when I asked if my iPad was ready they told me at 6, 4pm comes and he tells me it was ready. I live about 5 min away from there, so I get there and they tell me to wait 10 min, some girl who doesnt even have customer service, and who obviously needs some makeup classes, as well as to comb her hair. Well anyway, she said wait 10 min, I waited 15 min and when I asked if it was ready she said yes It was ready, but yet she was still sitting there not getting my device. Anyway, I proceeded to walk to the counter and asked another girl what was going and she informed me that the guy. fixing my iPad was trying to fix the home button because there was something wrong with it. So after waiting there 1 hour, the guy comes out and says that I needed to keep my iPad in a case because in a corner the glass could lift, this man was the most sarcastic person ever, he also made comments about people on ESL classes! Two of the girls there where nice, but the guy who fixes the device was rude and so was another girl, whom I dont even know why they have in front helping customers. To top it off, the glass that they supposedly installed is not even glass! it feels like plastic, and not only that but my guess is they didnt install it correct because now theres black shadows on the screen, when I asked the guy he said my backlight was bad, mind you my backlight was never bad, because the glass that he replaced was the original glass from apple! he said to take it back to the store but yet he wants to charge me to fix something that was never wrong in the first place!!! here is a pic of the job they did! PLEASE DO NOT GO TO THIS STORE, THIS IS THE RESULT YOU WILL GET FROM THEM, BESIDES THE BAD CUSTOMER SERVICE FROM THAT GIRL WITH HIGHLIGHTS AND CURLY HAIR (ALSO PLEASE GIRL IF YOU READ THIS, GET SOME MAKEUP CLASSES :) ) AND THE GUY WHO FIXES THE DEVICE! STAY AWAY!!

Made me drive 30 min telling me he was offering 350 for a phone and as soon as I arrive they change the story trying to offer 275... don’t deal with this store they are scammers

This place is very unprofessional and disrespectful I been up there three times the first time I got my phone repaired afterwards my phone had glitches and I told them about it right away and went up there . they said I have a 30 day warranty and I bought a screen protector and it didn’t do anything either. Now they tryna put me a fault on me I called the direct number yesterday and the guy told me to bring it up there and everything will be ok they got me. Then once I get there the guy I spoke with lied and never have I ever seen him come up there professionally to help me instead he put the girls that work up there in a position they couldn’t help me. Then when I call him back he yells and hangs up in my face after I explain to him what’s going on. I advise no one to deal with these ppl because for us to come and spend our money and get treated disrespectfully and poor customer service.

This place is terrible. I purchased 2 devices from them. Both had battery issues, they replaced one of the batteries and then the screen was damaged they tried to say it was my fault. They then replaced the screen and the phone was still not working. They ended up giving me my money back for that device. But the other phone no longer is keeping a steady charge and they tried to exchange it with a damaged iPhone 7. Said I would have to pay more to get another device. Still havent gotten my money back for the second device.

Damon helped us out and took care of the situation. They gave us a good price on the phone repair and paid us a decent amount for our trade in!

I will not recommend this place, bad quality and bad customer service.

Great job on fixing our cracked screen at an awesome price. The friendly & prompt service is very much appreciated. Keep up the great job. Will definitely use them again.

Let me tell you, I needed my charging port repaired on my iPad mini and it took them 10 minutes and at a reasonable price.I will recommend them to everyone I know. Thanks guys

Cracked? Is the best. The owner Pete GAVE ME THE BEST CUSTOMER SERVICE AND STAYED OPEN AN HOUR LONGER TO FIX MY PHONE. VJ did the impossible and fixed my what i thought to be broken home button. I would without a doubt recommend this place! Thanks again

Went in to have a water damage indicator installed and they did a poor job. They didn’t even set it up to where it was easily visible from the sim tray slot - which it should be in order for a phone to be qualifiable in trading conditions. They just shrugged me away and told me “it’s there” even after showing them a picture of how it should look. Would highly NOT recommend for any repairs on any device.

They told me they had the lcd for my phone and it will cost 150 to replace. I drove 1 hr away, and when i got there, they said they dont have it and it will cost 300 to fix. They said it will be ready the next day, so i left my phone there Avs still wasnt ready the next day. I gave then 5 more days and still not ready. At the end, they said they cant find the part locally. These guys are scammers and waste everybodys time

Don’t come here!!! I found a phone on OfferUp that they were selling and when I went there they tried to sell me something else and I did not notice the phone they sold me the camera, flashlight, and the speaker to talk on the phone didn’t work. The same guy here works somewhere else and he tried to sell me a phone that didn’t even turn on. When we were there a lady came in screaming that they haven’t gave her her phone for 2 months and she had came many times for it and they wouldn’t give it to her. They are liers. Also I was selling a phone on offerup and I was descriptive that it didn’t turn on they told me they would give me 50$ for it I went and they wanted to give me 10$ because it wouldn’t turn on when I was descriptive about that!! Do not waist your time here!

Did a good job on my phone...but took way longer, on the job than promised. Store was dirty from top to bottom, the chairs that are their for customers to sit down while waiting, are nasty, and horribly stained, I wouldnt let my dog sit on them.

Really nice people, very good prices, repair took like 25 minutes, so far seems like a quality repair, iphone se screen replace

THIS PLACE IS SCAM !! Do not buy any type electronics or a phone, They repair them with aftermarket parts and they do not last they last for hours afterwards fail to function, Service is terrible.If your selling them a phone they tell u one price on the phone and when you get there they lower the price dramatically.((((Beware)))) All the good reviews are fake they are paid reviewer

Promise 340, driving 30 minute to go thereStart give me excuses, about a very good phone, and make me low offer! People stay away from this CB place !

I recently found cracked as I was driving by on 59/69. I went in to get my personal phone fixed since I had dropped it and cracked my screen. I have to say, they were very knowledgeable and friendly. They told me it would take roughly an hour to fix my iPhone screen however they had it ready in 45mins, very pleased with the quick turn around!I have already sent friends and family to Cracked to ensure their electronics get fixed properly and they dont waste time going back and forth due to cheap replacement products or improper install.HIGHLY RECOMMEND!!

This place is not recommended to stop by to fix your phone because once they finish fixing your phone they will tell you you have 30 day warranty which is not true because once you step out the door your warranty is not being counted on them so watch out for this kind of business because they only accept cash for a reason . !!!

Best place in town, offers good prices when you want to sale your phone.

It was very well priced and was done in less than 15 minutes. They were really nice and very efficient!

BEWARE AND BE CAREFUL:My sister took her phone to get repaired as she couldnt talk on the phone, but could only hear the other person on the line calling. She was told to come back the same day in the evening. When she returned the guy at the counter said to come back again tomorrow as they werent done with the repair. She returns the next day to find out yet again they couldnt or didnt solve the issue and didnt bother to give a refund. Later that day and over the next couple of days, the same two guys working behind the counter at this establishment added themselves on her Instagram and Facebook accounts, and kept calling and harassing her. This went on for 4 days and multiple calls and texts were being sent. God only knows if they went through her photos, contacts, or other apps.A phone, especially in this day and age, is a persons personal and private belonging. This whole situation was unprofessional and completely inappropriate. They should be shut down as this is completely 100% illegal.Long story short, we threatened to call the police as the guys kept calling and asking my sister out for dates. They eventually returned the phone with a full refund. DONT GO HERE!

Really nice place!!They offer fair prices..

Extremely sketchy service. Arrived to have my phone repaired and told them id wait. 5 minutes later a guy pulls up out front and calls the receptionist and she takes him my phone and he drives off! After telling the young lady I didnt wish for my device to leave the building(has a significant amount of confidential work information) and telling her to have it brought back, a different man in another car shows up 15 minutes later.. then they completed the repairs on site. Ill be avoiding this store, and I recommend you do the same.

Communicating with people all day via text message yesterday I went online and read that they open at 10 a.m. arrived at 10 a.m. to Find piece of paper on their door that says they open at 11 . Im a professional truck driver I took a 2 hour detour of my route just to do business with this store . After I arrived I called and text but no one answered or text me back

Shaarif was great! He’s extremely helpful, showed me all the products I needed for my phone and answered all my questions. Definitely recommend going here!!

Came here to get my Samsung tablet glass repaired. They quoted me $30 on the phone through text message and when I got there the price suddenly went up to $40 until I showed them the text. They agreed to $30 then called me 15 minutes later to say they need to fix the LCD and it would cost an additional $10 (umm ok whatever) So I agreed they said it would be an hour. After an hour I go there to see if my tablet was ready to see they still never replaced the screen he literally put it together while I was standing there. It wasnt the best job by any means. The screen/lighting is somehow darker then it was before and they didnt place it together well it still comes loose. Cheap and fast but definitely a piss poor job. I will not be back.

Beat place to get your phones fixed. Affordable price with amazing customer service. Deserves More than 5 star......👍🏻👍🏻👍🏻

The guy infront desk is very helpfull, they some time tell 10mins for repair but it took little longer but they do repair in good condition so time that they took was worth it.

Great prices and great timing on the repair...didn’t have to wait long at all, I was basically in and out...let me not forget the guys were very nice and offered great customer service! My phone looks like new money...

I’d love to visiting this place for fixing any phones of mine or anyone else in my family cuz they worked really good fixing phone and they actually gave me the lowest price for fixing! Their workers are hella good treat you super nicely. Hit them up for fixing phones guys.

Nice location lots of restaurants n same shopping center they were Great nice and friendly my representative Sheikh was very helpful 👍👍👍

Roaches in electronic devices. literary cockroaches in the device they sold me! What dirty practice you have there?

The best place to get your phone fixed everybodys friendly and make sure you leave happy

This place is trash do not go they don’t know what they’re doing. They lie to everyone, avoid this place at all cost.

Great prices for products and very friendly to let you try, test and see your needs

Bad service and they be lying...idk if ill ever come back

Great & fast service ! Also great customer service

If I could give this place zero stars I would. I came in because they advertise phones on offer up and I text them letting them know that I was interested in the phone that was posted. They sent an address right away. I asked them if they can plz hold it for me. He told me he would. I drove an hour away to this place because I needed the phone. I get there and I’m the only customer there they told me to sit because they have three of the same phones they would have to check which one is the one that i asked for. After 25 min They tell me that they sold it about 5 min before I came. Very unprofessional. I came here thinking I’d get a phone and left with nothing ! If ur buying from offer up don’t trust them to have it in store!!!!Don’t waste ur time.!!!!!!

Bought a microscope from here. Great price. Good buy

My phone was horribly cracked and they fixed it under an hour and for a really good price my phone feels brand new now

Everyone is so nice and my phone looks absolutely amazing!! I recommend going here to repair any electronic!! Very happy with the results!!!

Hero is the best guy thereBest place to goCheap and fast !!!!

Took my iPhone 6 there to repair the screen. Service was excellent and the screen was repaired within 30mins. Very nice clean store.

This place here is a RIP off. They are the new second store to their original store Futronix, located off of Harwin Dr. They both work together but try to keep that a secret, they are a sneaky business so bring your microscope. They will take your money but dont want to do the work. Its always something according to the old lady who tries to seem like shes innocent but shes not. The guy who fixes the phones who barely says anything, smh. The Asian guy, hes out of there. And the young guy on running the register, hes just there for his cut. Help yourself and go someplace else!!!

Great customer service... Fast and efficient.... If you have a need for phone repair this the place to be......

Great customer service and reasonable price.

Took my phone in for repair and got great customer and fast service!! Will def recommend this place for all the cell phone repair needs.

Save yourself the time & Go across the street to cellphone hospital. This store is dishonest and takes in stolen phones no questions asked from anyone who will take a lowball offer.

Great place and great price hassam and the he’s bos are great people go there then fixi fast and great price great quality I’m so happy them fixed my fon fast and great price the best store around harwin

Very reliable and amazing service! Best place to fix your phone with friendly staff.

They were awesome and so courteous and got my iPhone screen fixed in no time !!

Good honest people.very competitive prices on used phones and screen repair

Great service great price and answered all questions

Awesome service, employees are very nice and friendly recommended to go on this store for any phone repair!!

It is a store and unresponsive with lack of seriousness and what they like to scam people and want to put the sale prices of their phones on the page in an amount and when one arrives at the store they want to charge more money with a damaged phone so that after you bring it back and charge more money for the phone are scammers I do not recommend it to people and they are crazy for not attending you

Worked with me plenty of times, owner is hidden but apparently runs big operations in the same business .

Waste of time and gas... offered me one price then changed the price when I got there and I drive 45 minutes to get there.. Avoid this place...

They were nice and clean

I was shopping down the road when my iPhone stopped working ..I was frantically driving back home with my head on a swivel looking for a cell phone repair shop .. and that’s when I spotted CRACKED cell phone repair shop ..I ran in and asked them if they can look at it ..in 30 mins my phone was as good as new .. my agony turned into relief .. the service provided was stupendous ..I would recommend this place for fixing all your phones, laptops and tablet problems ..A+ for service and professionalism !!

“Great customer service! My phone looks brand new”