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Verizon Wireless
9210 S Texas 6 s, Houston, TX 77083, United States
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Verizon Wireless
Comments
Bo
Review №1

Great customer service at this location. Helped me fix my husbands phone.

Ch
Review №2

They have plexiglass dividers at each station making it easy to talk with the associate. Very friendly.

Be
Review №3

I like coming to this store, they have excellent customer service

iM
Review №4

Been going there for two years and i’m always treated with great customer service. Guy is super cool with you and explains any confusions or question you may have. Always got good deals too, would definitely recommend!

Lo
Review №5

My account wasnt showing upgrade, they took 2 hours fixing my finance amount and for me a new phone. Great service!

Ke
Review №6

I upgraded to a new phone and they gave me excellent customer service and attention to detail on my bill.

Ge
Review №7

Zee is very knowledgeable, explained everything and got me a new phone with keeping the bill low.

Jo
Review №8

Zeeshan helped me fix my phone storage and helped me with a sd memoty card. Great service.

Ja
Review №9

Bought two phones here and theit service was smooth and great.

Fi
Review №10

Misleading I was promised a $150 gift card for transferring a line, the Indian guy offer me a phone to purchase from him and now my Gift of $150 doesnt apply because I had to purchase a $699 phone. CRAZY!! Misleading people!!

Pe
Review №11

Excellent customer service at this location, showed me how to use my new Pixel phone.

J
Review №12

Terrible customer service! Female employee was of no help and didn’t even bother to pretend to try and help.I chose this location specifically because the reviews were better than other locations near me. Now looking through all the reviews this location seems to have 3-4 good reviews pop up (back to back) after bad ones.....Not one person in store was Wearing a mask. Oh no I take that back the female employee had one hanging off an ear but did not even bother to place it on her face. Employee said she could not get her Boss on the line to “help us further” even though she had just gotten off the phone with him not even 5 minutes prior. Another employee then came in (no mask either) and was at least able to get his Boss on the phone - who only got on to state that Verizon customer service was wrong and that “Verizon customer service does not know what they are talking about.”

Ru
Review №13

Bought two S21 at this location. Great servics!

Jo
Review №14

I’m not sure how many of these reviews are accurate, but as for me, I could not have had worse customer service. First off, when we entered the store the employee was not wearing a mask, and it wasn’t until we were in the store for 5 min before she decided to wear one. We were there for SIM cards that Verizon Customer Service said we could pick up in store free of charge, and she simply said she wouldn’t do it. We contacted customer service in the store, and they confirmed we should get the SIM’s free of charge regardless of location (retail or corporate location), and even with written proof they refused to do it. After multiple requests to speak to the manager/owner, they contacted him, and he simply said the customer service team does not know what they are saying, he is right, and they had to charge us. He offered to lower the price of the SIM’s “to make us happy”, but when they’re supposed to be free, I didn’t see the benefit. Suffice to say, I will NEVER set foot in that store again.

Sa
Review №15

Ported over my number and bought a new LG Velvet. I forgot my Facebook password and they fixed it for me and gave me excellent service.

Bo
Review №16

Bought a new phone from this location and they had great customer service. Highly recommend

Ma
Review №17

I came to this store to switch from boost looking for a better service and they gave me a good deal and very knowledgeable. Excellent customer service!

PR
Review №18

Bought a new phone at this location, they have excellent customer service.

St
Review №19

Bought a new phone here, very good service and staff.

Ja
Review №20

Switched from prepaid to postpay and bought a new phone, Syed helped me transfer and set up military discount as well. Great service!

Je
Review №21

Bad experiencebuy one phone get one phone, open the new line w start unlimited ($35 per month with auto pay)after 1st bill they just give us discount on the 2nd phone ($400) n told us they just give it free for the premium unlimited ($85) WOAH 🙂i regret of moving to VERIZON

Ja
Review №22

The gentleman was such a good help and took his time to explain any little detail :)

Fe
Review №23

Good service excellent attention ... very quick to solve everything

Ho
Review №24

Great service, Kind and caring person. Got the job done and even went that extra step!

Vi
Review №25

This is where I get my favorite phone. Great service. Friendly and professional staff.

Je
Review №26

My phone broke, I bought a new phone at this location and they explained everything in detail.

Za
Review №27

Best customer service!! I’ll definitely go again!

Ro
Review №28

Bought a new phone from this store and they helped me transfer everything and explained everything on the bill. Great service.

Jo
Review №29

Great service, gave me $400 off on the S20+

Ja
Review №30

Helped me fix my prepaid phone, great service

ji
Review №31

Zeeshan was great, bought two phones and great experience

Ca
Review №32

Had issues with my phone, switched it for a new one. Excellent customer service!

Bi
Review №33

Excellent customer service. Bought two phones and saved money on the bill.

Ju
Review №34

People that work here are shady and disrespectful. Be careful to do business here.

Va
Review №35

Extraordinary Service given by Shoun he really helped us out! We could have paid more and he help us out big time high recommend.

Mo
Review №36

Bilal is one the best to be very honest. He’s really good at communicating with customers and helped me a lot and explained me about the great deals at Verizon. I would definitely give him 5 stars at customer service!

Ed
Review №37

Very good customer service by Alina!

Wi
Review №38

Good clean place, very knowledgeable and friendly.

Ra
Review №39

THE BEST customer service! I experienced very poor service at another store and found this location online. The team was such a blessing and took the time to explain my best upgrade options to me and waited for my phone to boot up to make sure none of my content was lost. I felt that they had my best interests in mind. Will refer all friends and family :)

Le
Review №40

Best customer service around.

Fl
Review №41

They gave me excellent customer service with my prepaid account.

Bo
Review №42

Great customer service

M
Review №43

Great service, saved me money on my bill

Ju
Review №44

Great customer service, very knowledgeable

Pe
Review №45

Good experienc at this store

Do
Review №46

Employees here are very knowledgeable and they explain everything in detail.

Cr
Review №47

Best service from Verizon that I know of.

Ma
Review №48

They gave me an excellent service when buying a new phone

B
Review №49

This is the 3rd time to this location .Customer service was always, a top notchpriorty. Always, can depend on getting helpfulresult.

Ju
Review №50

Customer service was great, the guy gave us a great deal and he was very helpful.

Ja
Review №51

Shawan was a great help. He made my experience really great. He helped me with getting my screen protector on and showed me how to use one of my apps. He took the time to help me and not make me feel stupid. Thanks for all the help. I will use this location for any future needs.

er
Review №52

Very hot 🔥 need to get AC fixed or put one in, mask and heat dont mix..

Er
Review №53

They help get the phone that you really want without breaking your bank

Ma
Review №54

Great service saves me money on my bill and got a new phone!

Ka
Review №55

Great customer service at this location. Very honest reps.

Ji
Review №56

Horrible service. Said only samsung S20 is BOGO. Not true!

Ro
Review №57

They have a very knowledgeable staff.

Bi
Review №58

Excellent customer service at this location

Jo
Review №59

I have been to many Verizon locations but never received quality service. This location hands down offers the best service. Not only they got me a great offer on a new phone but also were able to recover my lost stuff from my broken phone. I will highly recommend this location. And I will do my business here only from now on.

Da
Review №60

It was ok

Kh
Review №61

Great store and very knowledgeable crew. Gave me a better price on unlimited plan and $300 off on Samsuns S8+ for black Friday deal. Highly recommended this store!!

Wa
Review №62

These are great people to work with. Shayan got me buy one get one free. I will definitely refer costumers here.

To
Review №63

This store has great service.

Sa
Review №64

Very good customer service! I had an excellent rapport with the salesman and Im convinced he got me the best plan at the best rate. Will be coming back here to do my business.

ab
Review №65

Amazing customer service by Bilal! He’s doing a really good job @ Veriozon.

Er
Review №66

Great staff and service

T1
Review №67

This place has the best customer service around. Gave us an excellent deal on new phones.

Gl
Review №68

Recently while updating my phone, Zeeshan was so helpful & accommodating with understanding the phone. Be took his time with showing me all the new features, he was in no hurry. The next day I went in and Faris was just as helpful with showing me other concerns about my phone and setting up other features. Thanks for being so helpful and accommodating.

Do
Review №69

Rep named Shayan was very patient and professional. Highly recommended

Da
Review №70

Helped me fixed my bill and auto pay. Thanks!

Al
Review №71

Excellent customer service,they have really good prices and they are flexible with some products also,recommended 100%

Da
Review №72

Great customer service at this location.

La
Review №73

Very knowledgeable staff at this location.

DO
Review №74

IT IS A VERY VERY VERY SAD DAY IN THIS FREE COUNTY WHEN COMPANYS LIES. TO THEIR CUSTOMERS LIKE VERIZON WIRELESS THIS LOCATION DID TO.ME.

sy
Review №75

Syed Bilal Asad is a very excellent employee and know how to deal with customers.

Ba
Review №76

I went in for a new car charger since mine broke againfew days back. I told my frustration to the rep helping me at the time, that this would be my 3rd charger. He gave me few tips that why my car charger is keep breaking I was really satisfied with the customer service also the rep gave me 50% OFF the new charger with the lifetime warranty from the manufacturer.

De
Review №77

Great service here

Bu
Review №78

Excellent customer service by Shayan.. A good guy worth meeting with.

Jo
Review №79

Best experience ever!! Shayan Moosa was so professional, helpful and gracious with the setup of my new replacement phone.I have found my new store with my relocation to Houston. Thank you Verizon!!

Gl
Review №80

Great location. Everyone was really helpful. And I love my new tablet that I bought from this store.

Na
Review №81

After hurricane Harvey, we needed new service because the previous carrier (coughATTcough) wasnt cutting it plus we had other issues.We were surprised this location was open but grateful for it. Our rep was patient with our questions and concerns. We had a couple of hiccups with getting our service started due to congestion of their program, which wasnt at any fault of his. Our rep powered through and manage to get our lines working perfectly.We are grateful for all the effort he put in for us to make sure we are happy with his service.

El
Review №82

Great customer service, saved us so much money on our new upgrades! Z and the staff are very knowledgeable and will help you find the phone that best fits your needs.

Ma
Review №83

Great customer service!!! Highly recommended

Lu
Review №84

Shayan moosa was a great example of a sales person and gave me excellent customer service a nod sized did too

fe
Review №85

Best Verizon store! Everyone is really helpful.

Be
Review №86

Excellent customer service at this location.

Sn
Review №87

No one there but sales person, who was more interested in text messages he was receiving. I had questions about plans and fones. He wasnt interested, acted bored and half way answered my 2 questions before I decided I was leaving. There are plenty of other places to go.

Ki
Review №88

Great customer service. Fast and friendly. Will definitely be back in the future.

Wa
Review №89

Shayan was really great and helpful he explained everything correctly. I would go into this store again.

Ch
Review №90

Shayan was very polite. He took his time with us and made sure we were satisfied.

El
Review №91

Best service by Syed

Ma
Review №92

After dealing with three people with Verizon customer service and nothing being resolved; Zeeshan was able to resolve the problem right away. Highly recommend this store. I will be coming back for sure.

Ra
Review №93

Advertising open sunday..not open sundays

Sa
Review №94

Love the customer service. Z was great with helping me pick out a phone that fits all my needs.

Ag
Review №95

Great store and service, gave me an excellent deal on a new phone and they were very knowledgeable.

Ju
Review №96

Zee was very helpful and friendly in my transfer and from one phone to the new S8+ Thanks you Zee for your time and patients

Mo
Review №97

This place has great customer service!

Bi
Review №98

Sale person very good,mr.SYEd.

je
Review №99

This store has excellent customer service!

Iq
Review №100

Exelent service. Totally different from other locations. I would say if you want personilez service this is the place to go to . very friendly and honest . Here tjey will listen your side of story and your needs. Amaizing service. Keep up guys .

Information
13 Photos
100 Comments
4.8 Rating
  • Address:9210 S Texas 6 s, Houston, TX 77083, United States
  • Phone:+1 832-230-4664
Categories
  • Cell phone store
  • Cell phone accessory store
  • Internet service provider
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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