Take my advice and don’t buy from this store!!!!!! I just Purchased a brand-new Toshiba 65 inch When I got home I open the TV and the screen has cracks all over. I went back a day after to the same store to replace it. both of the managers are not respectful and polite I explained the situation and they told me that it’s my fault and I’m not able to replace it I asked him if I have another option they said no they have nothing to do about that. I feel like this tour don’t care about customer satisfaction. Like you can see in the picture the TV is brand new and still have the wrap on I’m not going to go there again thank you for nothing

This is the bad place to shop. I want to support local business and try to shop at there. On the shelve, there was still a sticker showed the sale price of a item. I went to check out, the cashier told me different price, then she asked somebody to check the sticker. Nobody bothered to do that, and he assumed that sticker is either for different item or misplaced. I would not mind paying for it, but they did not even go to the place and checked their mistake. I felt like they were lazy and did not deserved my money.

The Bestbuy team is awesome. Ive been a Totaltec member for many years; their diligence and high standards can only keep you going back to them. I always know what to expect and Ive never been disappointed! You go, guys and gals!

Always great service since the moment you walk in Went in yesterday and Michael assisted me with a mic for my son He loved it! The knowledge and professionalism on point Thank you so much for your awesome service!

Ive been going to the best buy most of my life. A lot of things I look for end up being at this location! I love doing the order online + pickup which makes my experience super quick & smooth.

Got in, got what we needed and got out. Plenty of staff. Store was quiet. Dont have much on show and shelves kind of bare but guessing thats the same everywhere right now. Friendly staff.

Had a great experience. Jimmy really helped me with everything I needed. Even after he helped me and saw me walking around the store he would keep asking me if I needed assistance. Amazing customer service. I’ll definitely be back to that location just because of him.

I was there to look at TVs and find a MS Windows 10 CD since my system had a bad sys config error and mine, from Best Buy, came preloaded but no CD. They werent stocked on the display save for one Pro edition in a locked case and the other was an empty box. Salesperson had to ask two other employees where they were stored. He climbed up a ladder to storage area and could not find any but the Pro series (surprise since theyre $50 more) and said they had no others in stock.He did offer to call other stores but I passed as who wants to drive all over when your computer is on a blue screen of death loop? Plopped down my $189. + tax and just cruised the store a bit. Heres the question, shouldnt he be able to first check his in-store stock on his system before he and I both waste time searching? Second question, if I had checked online would I have discovered they had it or no?As I was browsing, low and behold, theres a Windows 10 Home edition, shrink-wrapped and hanging out on the wrong shelf in the wrong area. Then the hassle of return, refund, repurchase.Store had plenty of associates, most not assisting customers, just talking amongst themselves. How about straightening up your store, restocking, checking endcaps? Ugh. Gotta say the TVs were gorgeous and yep, will be buying another in the near future. Will do my own checking online for what is actually in stock before I return.

Always a great experience coming to this location. staff is very knowledgeable and eager to help. I had to return my headphones and they gave me my refund with no problem and I was able to get another pair with no hassle. It was an overall great experience and I will continue to shop at Best buy 🙂

Lots of empty shelves: a tell tale sign that this location is about to be closed for good. I hope Im wrong, because I always go here to get what I need. May be theres a shortage of electronics worldwide due to the pandemic. I was still able to find the products I need today so, so far so good.

If you want to get a good product and knowledgeable people to help you set it up, ask the sales team.

Caleb was SOOO much help. He made the whole trip Super Simple. TySm

Best speciality of best buy are the staff. Nice and kind people like Brenda, Leslie, and ash make it a blessed day. Thank you. Alhamdulilah

The restrooms are immaculately clean and staff seemed motivated to help customers.5 stars for restrooms and staff.

Sales representative helped us, very good! Great service!

Very friendly...very helpful..I will go there again

I bought a 75 inch Samsung TV from Worst Buy the other day. It turned out to be damaged in box. I had to return it the next and Jimmy who introduced himself as the store manager, came up and behaved super rude and started mocking my explanation. He even used F word couples times and blaming me for the damaged TV. He accused me of lying and not being right. So please never trust BestBuy( Worst Buy). And I suggest not to buy anything from them. They are dis-honest, Scammers and unprofessional. They scammed me 1249.00 $. (One Thousand Two Hundred and forty nine dollars. They also kept the TV. Can you believe it?

Got a good deal on a 40in TV for grandson birthday. And he loves it.

Nice and friendly staff they helped me a lot.

Stood in line outside for 15 minutes in 95 degree heat to go into a store with empty shelves. I asked the associate monitoring people at the door how many people they letting in at once and he said 25🤯. I have been to multiple Best Buy’s looking for a particular product and no one has been at the door monitoring customers. I would not come here on the weekend for anything with those numbers. Now that I got in the store, nobody greeted me or asked if I needed help with anything. 25 customers in the building and you not serving them either 🤦🏾‍♀️. Go somewhere else !

I came to Best Buy last week to buy a deep freezer. I was greeted by Amann (Manager). He helped find the freezer in their system and personally went and retrieved it. After purchasing it Amann helped load it into my car. He did all this with a friendly and professional demeanor! Two thumbs up for this manager!!!

Customer service was slow but once a sales person arrived it was a quick process..

I buy a lenovo Chromebook from there last year. Its screen cracked and I went to customer service to show them since my guarantee is not expired yet. I didnt do appointment before I go so I have to wait around 1hour and 30 mins to get my turn. So I recommend you to take appointment before you go. They took a look and told me that they will text me as soon as ready. Later, they text me that it is qualified to exchange with a new one so they help me with it. The staff explain well if you dont understand. You can exchange the exact same one if it is in stock or you can exchange with the new model or modify one by giving more money.

Great stuff one my favorite stores.

Bad customer service.. went here and bought a laptop I literally had to look for a employee... once I found one he was really nice and I was in & out in 15 mins... need better customer service .

The store is small with not a whole lot of selection or inventory. I may have gone right before a shipment of goods seeing as how many shelves were empty. The staff was very nice though.

The item I wanted wasnt available in-store despite internet guidance advising that it was. My second choice was hidden away on the bottom shelf in a plain brown box so it took some time to find it. The lowest priced items also have no shelf tags so unless you knew the price ahead of your arrival you would not likely have considered it. That said, when I had it in my hand one of the storied blue shirts was immediately there and ready to ring it up.

Great experience when I bought my laptop. Angel was fantastic, polite, and very helpful when answering all of our questions. Give him a raise. This is the Best Buy on 59 & Gessner.

Good selection adequately stocked. Generally helpful employees.$$$

Gentleman who helped me pick up my air fryer was so nice and thoughtful. I remembered your name 3 days ago, my bad. But you know who you are, guy who has the same air fryer as me!

Needed to return a modem and they were very understanding about it being over the 14 day return policy. Customer service at the cs counter was excellent. Thank you!

I couldnt find the calculator I was looking for, but alway a great place to get electrónics.

I would give a zero for review if there was a thing. The worse customer service experience right from purchase. The sales guy was way too arrogant. I ignored it because I had made up my mind that I will buy from there. Paid extra to remove the old appliance. I was told delivery time was between 12 and 6. I was told that I will get a call too. At 12 noon deliver showed up unannounced. He had yet again a terrible attitude. He said the appliance cannot go in that way, we have to use the hallway. I said okay and started clearing out the hallway. It took 5 minutes to be exact. I came back out to tell him its clear. Guess what? The delivery guy left without notification. It goes on and on. Customer service told me I have to wait, the appliances is in transit. But the delivery guy cannot wait right? And u call me a loyal member. Come get ur membership. Ill go else were.

They didn’t honor the return. Why they pushed their garbage speaker to me. Stay away from this store

Went to pick up a fire stick had to wait in line 15 minutes to ask a question

Was welcomed by an employee as soon as I came in as i was walking around i guess i either looked confused or lost or something and an employee came up to me and asked me if i needed any help. I told him was I was looking for and in the process shared some information of competitive products to help me decide on the best option for me. The whole time there was a great experience. Will recommend to others. Keep up the good work you guys!!!

Very helpful Geek Squad and staff. I was in and out for there in ten minutes. Would advise to get an appointment so you dont get skipped in line.

Greet you at the door and great customer service would give 5 star if perfect

Friendly staff and always able to find what I need in store.

I found the watch I wanted and a new phone for my boyfriend. I love best buy

Great location. Friendly staff.

Limited stock, we stopped by for something specific and to look around a bit and get something extra and wasnt able to.

Went there looking for some neck headphones like LG. SOLD OUT!

This store was just like Frys before they shut down... I predicted Frys falling and I foresee Best buy in a couple of years just as over as Frys..I walked into the Store and their is practically no help and their are no good selections as it used to be many years past.. they are almost bare bones minimal inventory now..

The customer service is this store is horrible. The staff acts as if you are bothering them when asking about prices. They pretend as they are busy so that cant help their customers. When I asked to speak to a Manger, there was a man on the phone and he stated he was the Manger while talking to a customer on the phone. This means that he truly is not validating me concerns. I was truly speechless at this point. Wow! This whole store is really a joke! What top the icing on the cake, as I was leaving, already exiting through the doors a man ran up to me asked for my receipt. I was livid. If they believe that their customers are thieves then they need to have the police at the door.

I think they can have a bigger display of products

I like best buy. Good selection usually good prices if they arent out of stock.

They are extremely short staffed, if you need help be prepared to wait a while..

The customer service is awesome

Nice place to shop electronic

This is close by so have gone many times over the years. Same problem though. Unfriendly and unhelpful staff.

This is the 2nd time we have purchased new appliances and both times we had to return for a replacement when appliances were delivered.

Good quality things

Im not sure what was goin on when I visited this store, however the service was horrible. Walked around for 45 minutes and couldnt get anyone to help me. When I did find someone he said there was nothing he could do and for me to find someone else. Went to I-10 store and was helped as soon as I walked in and was out in less than 10 mins.

Love it here always friendly and ready to help

Good customer service but need restock

I went to buy monitors and they did not have the ones I wanted... so I bought some cheap Tvs for $129.99 each... I got two and they work awesome for my at home computer setup!Compre dos teles para conectar my computadora a ellas. Muy buena calidad por $129.99 cada una!The only thing that got me a bit frustrated is how 3 employees walked past me and not one asked me if i needed help. I after 15min I just went to go look for somebody and asked them to help me find them in inventory.Lo unico que me molesto es que 3 empleados pasaron enfrente de mi y ninguno pregunto que si necesitaba ayuda.

Not much being displayed on the shelves. Especially the electronics.

I went to buy a Nintendo and the Shop was pretty empty

Needed to purchase a TV and could not find it on the floor. Employee was quick to find the tv in the stockroom and was quick to help me check out.

Good place for me

Customer service gave great service.

Ive never been here before but if yall have geforce 2060 is it in stock?? I need to know

IT IS PERFECTION!

I have been outside for almost 30 minutes waiting for my curbside pick up

Just ran in for a return. Wasnt busy.fast transaction.

Located at S. Gessner and 59. Store was not busy and only one employee in the computer/peripheral department, but I found what I needed on my own.A good rule of thumb when visiting Best Buy is to know what you want before going

Geek customer service old Indian man very poor customer service..

Our Sales person in Electronic was very knowledgeable, helpful. My son, and I walked out with $650 of purchases.

The staff tried their best when it came to black Friday and the long line. I really appreciate the effort.

Great customer service

This best buy haves everything I was looking for!

No one came up to me and asked if i needed help i was in the store for a long time waiting for assistance but they would just walk pass me. when i went to go ask for help the lady was very rude and gave me an attitude even before i could tell her what i needed help with. she would ignore my questions and took her sweet time to get what i needed. very disappointed with the customer service here.

The service where excellent. And I got the information that I was looking for it.thank you the Gentleman that took my questions. Very please whith your service.

Marco was a good customer service representative. I just do not care about the actual customer service experience.

Great customer service and amazing environment amazing employees amazing selection of items·¬·

Need to update their inventory more often. Its no longer fun browsing through the store. Same stuff all the time.

Friendly staff and a well organized store.

Everyone had great customer service skills.

There is never anything there, they always say not available in the store so what do they sell?

I got ignored by a manager I was waiting on the line and prefer offer help to the young lady behind me I was going to get 3 chromebook for my girls for school and this make my mind change and by the way I was going to get a washer and dryer also their lost

Always have a good experience here the service is excellent the prices are great definitely will go back

Great customer service. Found HMDI cable of the right size at right price.

Super helpful associates. They set me up early so I didnt have to wait the full hour when I ordered an item for pick up. They got me in and out quickly. It was two days before Christmas and the store wasnt super crazy. I can only assume it was because they were getting people helped quickly. Thanks for the happy helpful service.

I bought a “new” Xbox controller. It’s “new” but two of the joysticks move by itself, just like an old one. Its outside looks really good, but it doesn’t work very well.

Excellent service. Thanks to Carlos he helped to find what I need

Not a good place to go. They get 0 stars

Couldnt be bothered to pick up the phone, so I listened to horrible hold music for 40 minutes. Im just gonna start shopping elsewhere. At least walmart will answer the phone

Great place yo buy

Bad customer service. We looked around and not one person offered to help us.

Always have a good experience when I come getting someone to help me with what I need.

Convenient online order pickupFriendly staff

Best Buy when first learned about I went to check it out. Nice merchandise. I bought a large nice Laptop and Carrying Case, fine Service from, many compliments on. I recent went and have much I am looking at with desire to purchase, one at a time of course. Newer designs and useful for work and ministry. Be good Service. Thorough and always right away or directed to most knowledgeable Assistant to explain product functioning. And has a variety of items available to decide from.

Don’t go here. Go to ANY other BestBuy in the world but NOT this store location. Ordered curbside. Website looped in circles and was useless. Called store and of course no one answered the phone. Clearly the management and employees at this location don’t care about customers or their safety. Will never return. Will drive further to get better and safe curbside service.

Adequately stocked. Did not try to flag sales person, browsed.

I’ve never been more disappointed with a group of people working in customer service in my life. Astonishing.

This store always competes with the other unnamed big store. I can say they are both good stores. They both sell quality goods and merchandise that is just right for any application. They have everything I need. My personal preference is to shop here. The employees are always friendly and helpful. Recommend.

Price-baiting customers, waited 3 hours only to find out they bought out everything online, what about the elderly that don’t know how to use a computer or people who only carry cash. Just 1 tv, it’s all I wanted. And of course everything else advertised with a higher price tag was just sitting there. PRICE BAITING AT ITS FINEST! Left mad and disappointed, thanks “Worstbuy”

Went in to buy a lap top waited for the sales rep to finish with a customer that was infront of me. When he finished he started helping a customer that just walked up instead of me. So I left.

Staff was very helpful... even though they seemed to be short on employees. Overall good experience... prices are pretty competitive.