Everything was pretty from the checking in process to the exam. The ladies at the front desk were very professional and answer all of my questions thoroughly. My technician was ok, I just wish she would have explained what we were doing before we did it. Dr. Binder was awesome! He was very professional with making sure I had the most accurate prescription for clear vision. He was very personable and professional! Checking out was pretty simple. One other problem is I wish that they had validated parking for their customers