My boyfriend and I had a great experience when purchasing my car 2022 Hyundai Tucson almost 2 weeks ago. Mr. Leroy was our salesman even though it was busy he was attentive and all around great guy. Our finance manager was Ronzel and he was freaking awesome the buying experience went smoothly. I would definitely recommend Sterling McCall Hyundai to family and friends

I really appreciate all of the staff within the service team. Everyone is always so friendly, understanding, and helpful. I have been coming to this location since 2019. I have worked with Cedric normally. He is so amazing when it comes to making my service needs affordable, time efficient, and not trying to take advantage of me as a customer. I prefer to work with Cedric only just because he definitely understands my situation with my cars complicated needs whenever I say that I have an issue.🙂

I had an issue with my window and was worried because we had rain in the forecast. Despite there being a booked appointment schedule, Cedric Rodgers went above and beyond to make room. His customer service is what keeps me coming back. Without a doubt, he saved the day and made my service experience top notch!

As always my experience at my Hundyia SWwas excellent. My service agent Mike Hopkinsfor almost ten years is great always listens and gets the job done. Hes professional courteous. Great job Mike thanks for service.

The experience I had at this location was none other than professional, quick, the sales person shared in my joy for my first uptown date vehicle. Very informative work with me since November 2020 up to purchase day. This has truly been life changing for me. I am still excited and has point everyone in the direction of your Dealership. Thanks to Lisa Priest now we own a SONATA and a Palisade brand spanking NEW!!

Mike was very helpful when I brought in my car and arranged a rental for me. It took a week to get my car back, but that was due to no part and having to wait for part to be delivered. I understand that due to the supply issues everyone is facing right now. My only complaint is the lack of communication and no one calling back when a message is left or answering the phone. It was all cleared up when I talked to Mike and I now have a business card with a cellnumber. This was my first visit to their service department since my car was bought a year ago. I’ll continue to give them my business.

Mike and Shawn really took ownership of my warranty work, and delivered on their promises. Very professional from beginning to end, as I got my vehicle back within the timeframe that was communicated to me. Great job!!

I always use Hyundai southwest for servicing when I am in Houston. I would always get Mr Cedric as my service advisor and he always exceed my expectations. His friendly smiles and warmly welcome cannot escape you. He is good at what he does. I will always choose him over and over again. Thank you Mr Cedric and everyone at Hyundai Southwest. You are the best

Daniel was very accomodating and we only asked for a quote but he went above and beyond in also letting us test drive the car. He was also very generous in giving us a discount for our quotation.

Super great sales team that catered to every wish. Always available to answer questions. Finance was also very helpful in closing. Feels like family atmosphere. I’d definitely buy from them again

The service was amazing! This is the only dealership I will allow to service my car. They keep it feeling brand new! My Service advisor Donald kept me posted every step of the way and I appreciate his awesome customer service!

My experience purchasing a car from Sterling McCall Hyundai was a nightmare. Due to lack of management, unprofessional and incompetent salesmen, made for an unforgettable experience. The keys to the car I was supposed to look at were missing for hours and when they could not be found, it dawned on them to finally make one. Another car from their other location, which was less expensive was to arrive thirty minutes after the salesman had said that it was on its way. Having waited hours for the car to arrive, I was notified that it would not be allowed to leave the dealership, with no reason given. It sounds like bait and switch to me. Since I was tired of this reprehensible behavior, I purchased the car that was originally missing the keys, as that was the only choice I had, even though I was interested in looking at the other car. I was at the dealership at 10:00 am in the morning and left in the evening. After another issue with insuring the car occurred, I finally left the dealership. When arriving home I noticed a deep scratch and dent on the passenger side of the car, which was not there before. I immediately tried to contact the salesman, notifying him of the damage and also an unusual noise in the engine compartment. The salesman did not return the call. Obviously a lack of concern and communication. For me to wait an entire day and to go through what I did without an apology is reprehensible. I definitely would not recommend this dealership to anyone. I went to three other dealers and was told that the car I purchased was overpriced and that the retail price of the car was between $7,300.00 and $7,900.00. The cars purchase price was $10,788.33. A little excessive. When I spoke to a used car manager at a dealership owned by Sterling McCall about my experience, he apologized and told me he does not deal with Sterling McCall Hyundai because of the difficulties he has had with their used car department and their lack of communication. If this is how they treat their customers, they should be ashamed. To give them one star, is one star too many. I dont know if these positive reviews are fabricated, but I would recommend anyone wanting to purchase a car from them, to go elsewhere to avoid the aggravation and inflated cost of a car.

I had the most amazing experience from the time I walked into the building ( Cody made me feel welcome ) to end of the process. Everyone was professional and courteous. Although I came knowing what I wanted Eddy’s knowledge help me make the right decision, and he made the car buying process a breeze. I will definitely be buying from them again

Had a great experience but from Carlos! The only thing I would say is that when we sat down to purchase our used car the price listed was not what they would end up charging us. They had all these extras added on after the price like tinted windows and all weather mats, which we wanted anyways. But it was an up charge we weren’t aware of. Other than that process was easy and simple.

Shout out to Lisa Priest at Sterling McCall Hyundai in Houston. She was fantastic, transparent, and honest! Our family buys a new car every 3 years and this is the 1st time no “games” were played at the dealership. This is the only Hyundai dealership in Houston, TX selling Palisades at MSRP with no extra B.S. fees. Trust me, I’ve called, emailed, and set foot in about 10 places. This is how car buying should be. I never write reviews, but IMHO Lisa is a diamond in the rough. Contact Lisa, if you want an easy car buying process.

I have been having a reoccurring issue with my headlights flashing off and on, and even turning on when the car is powered off. The 1st time I took the car to the dealership for the issue, they replaced a part. I returned the car to the dealership about a month ago because my front and rear lights were on, and my car was not on; however, I did have the light switch on AUTO. They had my car for several days and did not follow up with me until I called them and went up there on day 4. Today, the same thing happened and my battery is drained. I will have to pay to get the car jumped and take it back to the dealership. It is a very uncomfortable feeling to not have reliable transportation. There should be an option for zero stars, if your issue was not resolved.

The service department identified the problem with my car and fixed it to my satisfaction. The service rep, Glen, explained the recommended service repairs and estimated costs and advised me what should be done. I also liked that it was easy to set up an appointment on a date and time of my choosing.

I first made an appointment to get several items addressed on my 2020 Kona including a recall notice for a possible piston slap issue. I called and made an appointment and then called the day before to check on the projected time they would have the car. I had to call multiple times and ask for the same information and was told I would get a call from a service person. That did not happen so the morning of the appointment I called in and canceled because I had no idea what kind of arrangements I needed to make for the time they would have the car. Within 15 minutes, I had a phone call from a service person who did in fact answer my simple question. I then reappointed to get the work done. They completed all of what I wanted done in a very short period of time except the oil change and lube. I was told I was being wasteful with my car and that the oil and mechanics of the car were made to go much further than the 3000 miles I usually change my oil. I did not argue with the service person but asked them to at least check it for compliance. I am a cautious person when it comes to my cars. I take excellent care of them, hence the reason why my daughter is driving a 22 year old car that I used to own and works very well yet. The service person indicated that the oil change was not needed. I hope that was a good decision on my part. The car was washed and very clean on outside when I picked it up, there was a young man present to bring the car right to me and was very respectful in opening doors to go in and out of the building. I am not a female who does not know anything about cars as I grew up in a big car dealership family. I know something about customer service also and I think that they did go a respectable mile in working on that. Thank you

Im a first time buyer and Charles helped me so much throughout the process ! Even if you aren’t a first time buyer I would definitely recommend going in there and ask for Charles. Very satisfied with my experience!!

We purchased a certified pre owned 2020 Palisade from here and since the night we took it home we have had nothing but issues. We have had this vehicle less than 2 weeks and it has been in the shop for 3 days. We have been stranded in it, multiple issues found with the vehicle and we are getting the run around from management. A rental car has yet to be offered although we have been without a car for 3 days, radio is back ordered without a known date to come in. Heated seats still not fixed. How can you purchase a certified vehicle and it have to go through all sorts of tests and it have this many issues? As a customer we are not happy with the management.

Trey R. & Sunny G. Both did a great job.No pushy salesmen tactic here.Smooth easy transition from sales to financing.They worked with me on everything.I’d definitely recommend this location & these two guys.

Top tier very good customer service. Im a female and I dont really know much about cars like that 😂 I needed new tires too. I just jump in and go they get you right though. Hella busy so make an appointment prior to going in.

Aaron my salesman was very personal and polite. He made the experience very nice.

I deal with service advisors All Day...Every Day! since I take my dealerships vehicles out to be service when needed. I have to say mr Glen, B Did An Outstanding Job The Whole Way Thru Our Visit. Would Definitely Continue Bringing Our Units Here, And Would Definitely Recommend Him To Anyone.

My experience with Sterling McCall was amazing!! Doran made me feel comfortable and provide me the best customer service!

The service was great. Everyone was so helpful and very friendly.

The staff, especially Cody, was very courteous and helpful. They went out of their way to work with our budget and make us a deal that we could afford. Great experience!

I called Sterling McCall Hyundai at 8:50am on Friday July 9, 2021 after having what was the most horrible customer service I’ve EVER had at Ron Carter Hyundai! The first person I spoke with was Cody! He was super friendly and his personality was so inviting. He answered all my questions and if he didn’t know the answer he placed me on hold while he got the answer for me. He went above and beyond to NOT waste my time. He handled everything he could over the phone so when I came in I only had to test drive, give a few documents, and meet with finance! When I got there Cody was assisting with another customer but he introduced himself and apologized that he was busy but explained that Eddy would be more than happy to help. Eddy was such a delight! I have the most talkative and inquisitive son. Eddy was so friendly with myself and showed the same respect to my 7 year old. He accommodated us when we test drove so we wouldn’t have to break down my son’s wheelchair and he engaged in conversation with my son the entire hour we were waiting. Shad the finance manager was so polite and friendly over the phone and held that same stance in his office. He moved swiftly to get papers signed. I absolutely love my vehicle and the customer service from all three employees was AMAZING! I couldn’t of asked for a better experience at a car dealership!

The service I received was good. I took my vehicle in on a Saturday afternoon and I was told no one would be able to look at it till Monday. I was not initially told the reason for the check engine light that came up on my vehicle. After I had left two voicemails requesting to know the reason I only got a voicemail telling me that the car was ready to be picked up by Wednesday. I did ask a service rep who explained to me the reason the check engine light came on. Pick up and payment went well.

Very good service. I went there for manufacturers recall service. They did a good job and followed up to address some of my concerns. Highly recommend it.

Efficient and polite. Very quick with an appointment for oil change.

Loved every part of my car buying experience at Sterling McCall Hyundai. Lisa Priest is a great salesperson and was transparent as possible throughout the entire process. 100% recommend them if you’re in the market for a new car.

On my second visit I met Trey Rogers and he made my visit a positive experience. Very knowledgeable and helpful, he made me learn my new car in about 20 minutes. I would highly recommend setting an appointment with Trey so you can have a better experience.

My service experience was smooth and easy. I waited for my car at your dealership, and the environment was quiet and comfortable. Cedric was courteous and helpful, and when I had a question and called later, your female rep helped walk me through my issue with her expertise. You have a wonderful team at Hyundai!

Customer service is excellent. Cedric checked me in making sure the maintenance order was correct. After service he goes over paperwork with ya before escorting me to cashier. Cedric is very professional, polite & courteous

Had a wonderful experience visiting for service on my car. Mr. Cedric was so welcoming, helpful and kept me updated with the maintenance of my car. I would definitely recommend and come back!

Flawless experience. Krar was the friendliest and most patient service person I have ever dealt with. He made the entire buying process a pleasure. Ron helped with the financing side and tried to get us the best rate. Simply wonderful people and experience all around.

It was great! Everything was ready, in and out in under 90 minutes.

Sterling McCall rocks! I was in the market for a new Hyundai and luckily I came here. My salesman Charles Nowell was fantastic. The entire deal was negotiated via text and when I showed up the bottom line never changed. I was honest and up front about what I wanted and they made it happen. This was the most stress-free car buying experience I have ever had by far. I live almost an hour away from this Sterling McCall location and Charles was nice enough to drop the car off at my home personally. That is what I call service! The next time I am in the market for another Hyundai I will be reaching out to Charles and the Sterling McCall team.

Honest, quick, and overall pleasant transaction with Krar (salesman), and Wally (Finance). No pressure, no gimmicks, and an unbelievable deal on a new Santa Fe Limited. Couldnt recommend those 2 guys enough, if all dealership personnel carried themselves like this, the industry would have a different reputation. Will do future business here.

I would like to rate Carlos as a five-star he is very kind very genuine he is one of the most helpful people at this location. i would recommend a higher position. The store needs more people like him.

Enjoyed working with our salesman Trey Rogers! He was very professional, knowledgeable about the product and took time to answer all of our questions we had about different vehicles we were interested in. He made sure to keep us up to date on the arrival of new vehicle.

This is my first visit for my Hyundai Santa Fe servicing at Dterling McCall Hyundai. I had a great experience at the store. My vehicle was picked up at the appointed time. The service was quicker than the time given to me. The cost was also much lower than I expected. The service was very prompt. Though the place was about 35 miles from where I live, I will visit them again when I visit Houston again. I live in Ohio. The customer lounge was also well maintained.

Wanted to thank the service . I made an appointment for a Saturday for a recall .. got a confirmation but did not look closely at it .. when i showed up no appointment. The system i was told you pick but then will give you the first available for the day you request. I asked if they could do a oil change so it wasnt a lost cause . I then went to make new plans for the recall since my daughter is out of town with the suv. When they finished they informed me that they were able to do the recall and everything is done . It was nice that they were able to do that !!! Daved me time and peace of mind for my daughter.

Always very busy however, Always polite, courteous and accommodating. Service is better here than at any other Hyndai dealership Ive been to in the Houston metropolitan area.

Another great experience at Sterling McCall Hyundai. I went in this morning for my oil change. They keep me updated on needed repairs in the future but not in a pushy sales men manner. Everything completed timely.

The gentleman that helped us, I believe his name was Antonio, was very friendly, helpful, and thorough. The finance gentleman as very helpful and thorough as well. Very positive experience!

Don was amazing from returning my voicemail to making sure everything was done to keep me informed he did everything I needed and then some I greatly appreciate him ... Its not too many white men that actually care about black women but he is a friend and made sure I was prefectI would definitely come back to ONLY deal with Don

Tim Vining was a pleasure to work with. The process of buying a car through him and the dealership was easy and quick. We would highly recommend working with this dealership and with Tim. Ask for Tim Vining when you need help finding your next car.

I want to share my experience of Sterling McCall Hyundia the past few days.I called Saturday night and was transferred to Used Sales. I spoke with a salesman named Edward. I asked him if they had a specific car to which he said yes. I said that the car was priced very well and I wondered why it had not sold. I asked if it was a smokers car or had any major problems that caused it to still be there because as I stated, it was very aggressively priced. He told me that it was not a smokers car, that he had driven it and that it was very clean and a nice ride.I let him know that since I am out of town, I am going to pay someone to go there and do an independent inspection and as long as it comes back okay, I will fly in this weekend to purchase the vehicle. I will give a $500 deposit to hold the car as well, we agree.Monday morning I pay an independent inspector $220 to go and do a thorough inspection of the car. When he finishes he calls me to give me an initial reaction. The first thing he says is that when he opened the door, the smell of cigarettes was so strong, they must have left the windows up when they smoked. There were also cigarette holes in some of the interior of the car.At this point, I am already out, but wait, theres more... I wont bore you with the other multiple issues that the car had, but it is very irritating to throw away $220 to have a car inspected because the salesperson is a liar. All he had to say is I dont know about the car, but he flat out said it is not a smokers car. If he had said it was a smokers car, I would have been out at that point.So thank you Edward in Used Cars for making me waste $220 on a car that you either knew was not what you said it was and you lied about it, or you didnt know what it was and you lied about it. Either way, Thank you Sterling McCall for allowing your salespeople to just lie to potential customers.

Just bought a 2022 Tucson from them and the entire process was smooth and professional. They took care of me from the moment I walked through the door! I was a bit undecided initially but they were understanding and patient with me. All in all I would recommend them and I want to shout out their GM Frank because he made sure I was completely happy with the car and the price. Great service !!

The service team always take good care of me. The communication process is great. They make sure that I’m comfortable while I wait. That I understand the diagnosis before I’m charged. They ensure that I’m happy before I leave. I can always count on Mike and the crew.

Wonderful experience. Knew what car I wanted and what I wanted to pay for it and they made it happen. Thanks for the great customer service and flexibility.

I had a great experience, Daniel and Deja were wonderful and got me in and out about as quick as you can hope for for buying a car. My car delivered earlier than estimated, so that just made it all the better. Thank you Guys!

My daughter went here a week ago and was priced $85 for a air filter which we bought at a local auto parts store for 15 which a monkey could replace in 2 minutes. Then they proceeded to tell her there was problems with her right rear caliper and it was going to cost her a $1,250 just to repair it and also breaks were going to be another couple of hundred. She proceeded to drive out to Utah and when she got there she went through a reputable neighborhood mechanic and had the break done at the cost of $300 and everything is like brand new and it was excessively overcharging on the part of Sterling Hyundai I believe they sent out to rob her if she was a young female figuring she didnt know nothing from nothing. I would give them the worst of reviews in the worst reputation do not trust this dealership. I intend to see how much further I can go with this complaint with Hyundai Motors I have all the documentation and paperwork to prove my case good luck to everyone out there!

I went in for an oil change and diagnostic, the process was so quick and easy thanks to Mayka. She is very efficient, and explained everything to me in a way I could understand. Excellent customer service. 10 outta 10 would definitely recommend 😁😁😁

Great dealership with an excellent service department. Ive been taking my car here for years and they always do a top notch job and with great prices. Mr. William is an excellent advisor and he will take care of you with great service.

Had a great experience as a first time buyer! My friend highly recommended working with Lisa P., and even though she was not there when got to work with Cody who was super helpful and very patient. The people at Sterling McCall worked to get me the exact car I wanted which was a challenge in this current market but they got it done! We got to close the deal with Lisa who is also fantastic. I highly recommend working with them for your vehicle needs!

My salesman Doran was definitely my kind of salesman....In and out one stop shop....Loved the Customer interaction. He was very understanding of what I wanted and did his very best to accommodate my family. We purchased family suv in less than the time I expected. The finance manager, Shad negotiated my deal and was able to find me a lender in less than 30 minutes...Their teamwork was awesome. Would definitely recommended this place for the purchase of your next vehicle.

Great customer service, service advisor very helpful and polite. Waiting area is roomy, neat and clean. They did a great job on my vehicle as well. Definitely coming back. Thanks!

I purchased a XTS from dealership telling me they had to do some work on car. Edward Martinez the sale person told me the work was done after 7 days knowing I would have bought the car back because it had a bad battery. Warning don’t buy a used car without checking everything out before purchase especially underneath the hood. They knew the battery needed to be changed. I will never go back to this dealership again. Don’t let Edward Martinez sale you anything he a Liar

Donald gave me good service. I appreciate his help and support during service of my car

If you have no problem waiting 2 hours for an oil change visit this dealership. The first time I went it was 90 minutes and I thought maybe they are a little behind so I tried them again and this time I had to demand my car back at the 2 hour mark. I emailed the general manager and he advised me that: “ An oil & filter change, tire rotation and multipoint inspection includes a wash and vacuum is typically a 2 hour turnaround …. “ Maybe I am old fashioned but I value time over saving $50 for an oil change.

Outstanding service from these folks. Bought from out of state and they were very proactive in getting info I needed as well as taking pics of the vehicle for me. Highly recommend them and would definitely buy from them again!

Cody did a fantastic job! He explained thoroughly and got straight to the point. Service was amazing and I recommend him!

Great place to purchase or lease a car. Michael Hopkin is very friendly and very efficient. Always ask for him when I go to get my car serviced.

Mr Johnny Maldonado was most helpful during the service appointment. He made sure all was handled professionally and ordered the parts needed. All at Sterling McCall Hyundai are also following health procedures and all staff was friendly from the service personnel to the cashier at checkout. Great team.

It was a five star experience from start to finish. Lisa and Deja made it a truly easy and no stress situation. Thank you to the whole team at Sterling McCall Southwest Freeway Hyundai.

Excellent customer service and knowledgeable staff. Great experience from start to finish. Ask for Cody, you wont regret it!

Stefan was an excellent salesman! I went to get a specific Black Tucson and he sold me a better one for a better deal! Service was fast and professional and the financing was a breeze! My first Hyundai and glad I received the perfect service for my perfect new 2022 Tucson!!!

Steven and Aaron worked together to help me find my new car. They were knowledgeable and accommodating, no pushy sales men here! I live on the other side of town and they really went the extra mile to facilitate the sale and the trade of my old car. The finance department had the paperwork ready in no time. Overall excellent experience! Highly recommend!

It was a great experience, and my salesperson Charles did an awesome and excellent job from the start until I got my car. Sterling McCall will be my 1st choice next time when I buy another car.

Great service, friendly helpful staff who make every effort to insure my satisfaction. I have dealt with other dealerships in Houston and find this one to be exceptional.

I really liked the customer service experience at Sterling McCall Hyundai. I was a first time customer to their service department and William really did a great job keeping me informed about the details of the work being done. I appreciate having such a great experience and will definitely return.

Ask for Leroy in sales and Ronzel in finance. Both of them took absolutely wonderful care of us. Leroy seemed to be extremely busy, but made time for us without an appointment. He also kept checking on us as we waited for the finance department to get our package completed. Ronzel, aside from graduating from Elsik, is phenomenal. We walked in without a loan and we worked to to get us the absolute best deal. He was very personable and made the process of spending our money very enjoyable. GO BEARS!!!

I came because of oil change advertise $19.19I was push to do extra work of $189.00. They told me they will use synthetic oil but on the sticker it was mentionned they served ordinary oil.I paid but was happy. It was not fair.

I was helped by Charles at the dealership. He was quick, very helpful, and very easy to work with. He made my visit to the dealership, a positive experience. Thank you Charles.

Tim Vining was great. The process was quick and easy. Thanks again

Cedric has always been my go-to-guy…. Oil changes, detailing, recalls, what ever it can be the Hyundai team put their customers first.. Thank You see you soon !!

I cannot say enough good things about Trey! He met me on the lot (not heard of anymore), kept the conversation light and funny on the test drive and made the whole buying process simple and efficient. Definitely did not make me feel like he was selling me the car. Finance took longer than expected along with prep for the car, but Trey kept me informed and entertained while I waited. He even ensured that a few minor issues with the car were corrected even after I took delivery. Really, Trey made the whole experience excellent. I would definitely recommend visiting Trey and Sterling McCall Hyundai for your future car buying needs.

Bought what I was looking for and Salesman Cody was the best Ive ever dealt with.. Very honest and explained how all other Genesis dealers were adding a 7000 to 15000 markup over the msrp taking advantage of and abusing customers due to COVID-19. I advise all to go see him. If there is a particular vehicle you want he can find it

Seemed very unorganized with the way they handled the whole process. I followed all the directions to put together a online purchase by setting up a test drive, finance pre-approval. But then get to dealership and car is not ready (spare tire on one wheel). They did say that they ordered a new tire, but A/C not working which they plan to fix at no charge. I still wanted the car. Now we had to wait for the finance person to complete the deal, that took nearly one hour just to sit down with that person, part of the reason I went online so I wouldnt have waste time just hanging around. Our salesperson was somewhat helpful but seemed like he didnt really care to make the sale or not since it was a used car. Still waiting for the car to be delivered, no one could tell us when it will happen. No follow up.

Sterling McCall Hyuandi provide a great experience. My salesperson Lisa is the absolute greatest. She was patient, caring, and not pushy. Everything she told me actually matched up with my own personal research I done via the internet and shopping other dealerships. Ron in finance worked hand and hand with Lisa and went out of their way to answer every single question I could dream of and also encourage me to look around for myself to verify the information they gave me. I look forward to buying another car from Lisa and her team whenever that time comes.

Gelnis is an extraordinary staff of this SW location, ask for Glenis, he will surely help you out with your car needs.

Cody was AMAZING! From the minute we talked to him through delivery he was very professional and easy to work with! If anyone is buying a car from Sterling McCall Hyundai/Genesis call Cody!!!

WORST DEALERSHIP AND CUSTOMER SERVICE EVER!I have been having issues with my Hyundai Sonata Hybrid and I contacted this particular dealership since it is closer to my residence. I contacted the Parts department but I had been transferred to the Service department. I was informed that the Parts department was closed and I would have to follow up the next business day. Today, I contacted the parts department to ask a question about my Hybrid Battery needing to be reprogrammed (this was information told to me by a mechanic, so I had been calling for the correct information). The guy who answered (by placing me on speaker phone), I explained to him if this is the correct department for this matter and his response was “the parts department?” I followed with a “Yes” and he let me know this is the department for that, maybe Services could help. I said “Okay”, assuming that I would be transferred to the Services department. Instead, I hear the same man on the phone laughing with a colleague about the fact that I called to get help and information on reprogramming my hybrid battery. I am unsure what was funny but he was TERRIBLE when it comes to customer service.I remember speaking with the same man on July 5th, when I called the Parts department in search for a particular part. He answered with me on speaker phone once again, he responses were as if I had been bothering him, he continued to sigh throughout the entire conversation, and his responses were very rude.In conclusion, I will be taking my Hyundai Sonata Hybrid back and getting another vehicle. I will no longer do business with Hyundai from this day forward. I will not recommend this company and/or dealership to anyone. Last but certainly not least, I will make sure that my family and friends are informed about this matter and that properly inform others of this matter as well. As a company, to have someone like this representing you all and disrespecting customers, it says a lot about your outlook on your customers.

Cedric Rodgers was my Service Consultant at Sterling McCall Hyundai. He was very professional an knowledgeable. His communication was clear, accurate, and timely. I really appreciate Cedric going the extra mile and I had repair which I though would take 2-3 days completed in one afternoon.Thanks,

The service was great. My car was well taken care of. The only negative was the amount of time it took.

William was the best service tech I’ve ever worked with. Will definitely be requesting him in the future

Bought my 1st car, the seller Ronzel is very helpful & great to do business, he answered all my questions. Highly recommend him

Easy and fair transaction.. super quick thru finance as well. Cody was great to work with throughout the process

Aaron worked with me to give me the deal I wanted. He listened to what I was looking for, and made sure I was happy when I made my purchase. Even when I went back to have something added to the car, the other staff was very attentive when Aaron was busy with another customer, but he made it a point to check on me as soon as he could. I would purchase another car from Aaron and this dealership again.

This place changed for the BETTER!! The service advisor I had was extremely professional and nice! Insanely sweet coffee machine also! This place definitely deserves a 5 star however I wish they had a shuttle service that took you to your destination and back. Waiting for 2 and a half hours isn’t ideal. Still good dealership for service.

Mike was great! He made sure I wasnt charged for anything I didnt need to have done to my car, covered the seats with plastic, and sent me a great Lyft home and back to the dealer. I will make sure I go to this location from now on. Thanks Mike.

Great services. I brought my car in for oil change. They gave a compliment car wash.

I wasnt very happy with the overall experience, I was interested in purchasing a used truck but the salesman didnt get the vehicle I was interested in. Vehicle did not start because of lack of gas, so they had to send someone to a nearby convenience store. One thing I hate is to wait on people, when the gas catcher did get back the salesman took the vehicle for a test drive without me. So I waited longer, and waited, and waited. Just not a very positive experience for my family and me, especially driving all the way to Sterling McCall Hyundai from Deer Park. I hate to write bad reviews but I will never go back!

Came in with no appointment at 3:00 w my daughters Hyundai. They were clearly busy but they were very nice and found a way to squeeze in our car to evaluate. They were able to repair it and we were out by 5:30. They kept us up to date on the status throughout.

Wonderful buying experience with KRAR ALSADE!! After haggling with multiple dealers I talked with KRAR over the phone. Told him what I wanted and he gave me the best deal possible. This was a new car buy and trade in!! Even matched CARMAX trade in offer!!! Go see/call KRAR if you’re looking for a new vehicle. Will definitely be coming back and recommending this place to friends and family.

Even though I did not end up buying a car here, Irving went above and beyond to provide me the opportunity to test drive the car I was interested in.

I got my first Tucson from here! So I wanted to buy my new one with them. The salesman makes it very easy to purchase a SUV from them. I knew what I wanted and everything worked out great. Next time I need a new car I will return. Thanks for all y’all help.