Mr. Addison, our sales representative, was very kind and helpful in getting us a great deal. Mr. Addison did a great job! Brian @ finance and Ryan @service were also very friendly. I highly recommend Clear Lake Infinti. Thank you. - Ken S.

Greeted promptly and in friendly manner at 8 in morning.all staff was friendly. Waiting area nice, clean and well-appointed. Love the free coffee, Too.

Staff member was kind & friendly & told me what was cost & wait time. Both were what expected, no hidden fees or longer wait time. Car was so clean. Free coffee & snacks. Great experience.

Yes,need to hire more personnel like James Rushing. The moment he approached my vehicle he was so helpful and continued and kept me posted until my vehicle was completed. I give him a big Ten and the most helpful person I have ever come across in any car dealership. Thank you so much for being so helpful!!! 😊

Fidel took really good care of me! He made the process move really quick and effortless. He was really knowledgeable about the vehicle and went beyond in making this a pleasant car-buying experience.

The overall experience was excellent. My service agent took care of me from start to finish explaining everything I needed to know and made sure I understood the process. He made me feel comfortable and welcomed.

First off, I was very pleased to have been able to book the appointment online the morning of. I had a screw in my tire and needed relief ASAP before I can go back to my normal routine which included a 35-mile drive (one way) to work. I was certain I would not get a same day appointment, but I did. And although I spent about 2.5 hours at the dealership waiting for my car, I felt at ease because Dallas kept me updated and informed of the repair status frequently. He was apologetic for the delays and acknowledged the importance of my time. Everyone was friendly and made the effort to chat with me while I was in the waiting area. And to top it all off, they were able to repair the tire instead of having to replace it for free!!! I was thrilled. I was very pleased with Dallas professionalism and customer service that I will likely go back to see him for future service needs. This was a great experience! Thank you!

Clear Lake has been amazing! We have purchased two QX80 from here and love the vehicle and the customer service…service is also amazing and always goes above and beyond for their customers!!!

Great customer service. The minute I brought my car to the Dealar shop at Clearlake Infiniti it was perfectly taken care of. Theyve done the oil change, Tire rotation and washed the car pretty quick. Much appreciated for the service.

Service department was a delight to work with. John, our service representative, went above and beyond to provide us with fast efficient service. He kept us informed throughout entire process and made sure the turn around was quick. Definitely recommend!

Love these guys, I have a 2018 q50 sport with aftermarket modifications, but still takes my car in for any problems and fixes them, I still even get covered under my warranty!!! . They care for you guys cars and will always give a detailed list of recommendations for the car .

My service advisor was wonderful. He seemed to genuinely care about all of my concerns and I didnt feel pressured or rushed through the process like I usually do at dealership service departments. All of my questions were answered and I left more knowledgeable about my vehicle than when I arrived. I will definitely come back. Top notch service!

Ryan was great and will definitely tell family and friends about my positive experience!

I feel so comfortable at this dealership, I never mind waiting for my car!

Ryan Treadway as a service representative has made the difference in my cars being taken to Clear Lake Infiniti or elsewhere. His professionalism has made my families experience at Clear Lake Infiniti most welcome and at ease knowing our vehicle and stay there will be enjoyable.

Great service in and out in no time 5 stars

When I arrived, usually someone comes out right away to greet the customer, take my keys and inquire about my service visit. After several minutes had passed and I was on my way inside the building, Derek came out to greet me,who was in the service area when I arrived. When I walked in the building there were two or three guys, inside at computers, which someone could have came out when I pulled up. I expect better customer service from Infiniti. Despite this matter, Im rating my experience 5 stars ✨ because of Derek, solely! He was great!

Absolutely atrocious customer service! I would never suggest someone buy a car here because when they make a mistake on your vehicle they refuse to fix it and bounce you around the call queue with your issue never being addressed.

Dallas was very helpful and informative with the repairs I needed on my 18 Q50 Red Sport, will definitely be back for service

I made my appointment on line which was easy. Once we got there, our representative kept us up to speed on the progress of the work. We were in and out much quicker than I expected. I was very pleased with the result.

Dallas is amazing!!! Very attentive and he never gives me a second to wonder whats going on. He makes my visit a personable one and I am convinced he cares beyond his job duties!!!

I will say that my experience started out a little shaky with my sales rep. However, Mr.David Garcia stepped in and definitely made my husband and I day!!! Now I’m a proud owner of a 2019 Hyundai Elantra with low miles… If you’re looking for great customer service and a deal worker be sure to go see David Garcia over at Clear Lake Infiniti

Fernando was top notch. Very professional, patient, and very knowledgeable. Hope to do business with him in the future.

I’ve taken my car here for the past year and a half and am always treated spectacularly! Beautiful showroom and waiting area, I will always come here- totally trustworthy and always professional, but personal at the same time. Thank you and see you next time!

Fidel “Angel” met all of our expectations, plus some! He was very knowledgeable and he made sure we left happy. He exceeded our expectations!

The new car salesman automatically judged my husband and I when we pulled up and walked up saying this is the new car side the used car side is over there and pointed and started to walk off. I was in my husbands car which is an SRT8 so not a luxury car but rather a car built for speed, however I was looking for myself and I currently own a jaguar and make more than enough to afford the car we had pulled in to look at. For this very reason I will not purchase here and will be going to a different Infinity dealership.

Dallas was awesome! He went above and beyond and answered all my questions while my vehicle was in for maintenance and repairs. Im definitely coming back.

If youre looking for parts make sure you ask for Mr. Austin Johnson. I had a little mishap with my order and he was the one that helped me out. He even followed up with the status of my shipment. Great customer service! As a former Automotive service manager this is someone who we need to have on the team. Give this guy a raise!!!

Gerald went above and beyond with service! He responds quickly and established great communication. Please consider Gerald in a future promotion. He works hard and ensures client satisfaction highly endorse this infinity dealership for service.

I dread going to dealerships to get my car fixed, because every time I go, the prices are just too high, pushy associates. For some reason there’s always many things wrong or needs fixing versus for the one thing I always tend to go in for. Most importantly, I’m always afraid of their prices and if it can be affordable compared to prices for other shops (non-dealership). Alejandro was understanding of what needed to be done, never pushy and helped me understand the quote and even gave me a military discount. Being a veteran, almost no other dealerships are able to provide a military discount. Will come back again! Great experience!

Everyone was great. But my Salesman Christian Barahona was exceptional. Even after the sale was made he continued to take my calls, and answer any questions that I may have had. He was really good during the sales process, but to do that after the money was made is very impressive. I will definitely be referring anyone that inquires about getting a vehicle. Thank you.

Ryan was super helpful and informative! Ryan even found another problem that I was unaware of and made sure it was fixed before my warranty expired. I really had a pleasant experience that was quick and easy. I was very impressed with their customer service!

Fidel Angel took really good care of me and my daughter during our car buying process. He and Salmon are AWESOME! Highly recommended!

Ryan did a great job of scheduling and communicating while my car was being serviced. I would recommend the dealership.

I took my vehicle into Clear Lake Infinity today and had exceptional service. Ryan ensured that I understood and was comfortable when additional services were recommended. He explained everything in detail and answered all of my questions. I would highly recommend Clear Lake Infinity!

Service Dept is awesome..They go out of their way to make you feel special!

Took my car in for routine service today and had an awesome experience! Everybody is super friendly and very helpful. Car was done on time and was super clean and smelled great!

Alejandro Montalvo and Kenneth Sullivan were extremely patient and totally professional with me and solved the matter.

Love this location. Derrick helped me with getting my car serviced. He kept me in the loop about everything and the process. Very professional staff and very clean location. I now trust is location with my car and will be going to them for all my car needs. Thanks Derrick!

I got my truck serviced here. Dallas was wonderful, and Gerald was very easy on the eyes. Each extremely knowledgeable and helpful overall!

Clear Lake Infiniti took great care of my car. All the Service people were highly professional and courteous. The Best Service Appointment I have ever had!

Very helpful and great to work with. Highly recommended

Fidel went above and beyond to make our purchase go as smooth as possible. This was truly the best car buying experience we have ever had. Fidel went the extra mile to ensure we were able to drive away in our new vehicle without any hiccups. I highly recommend Fidel at Clear Lake Infiniti!

It’s always a pleasure to deal with Ryan T. He really cares about his customers and does everything he can to make sure all of your needs are taken care of!

Service 1: Gerald with service is outstanding . Very friendly, professional, and knowledgeable. He called to update me every step of the way regarding my vehicle. This is the type of service you want when purchasing a vehicle or getting any type of service/maintenance on your Infiniti.Service 2: Dallas did an amazing job taking care of my needs. Accommodated me in every way possible. Alejandro, the service technician was also outstanding. Called and updated me on my vehicle every step of the way. 5 stars for both employees

Go see Gerald. Wonderful customer service experience. It made spending the money easy.

I lost both key fobs at the beach in Galveston but Derrick worked very hard to get me replacement fobs. He was very courteous, extremely professional and represents Clear Lake Infiniti well. I recommend their service department if you have any trouble with your car

I took my car to get inspected at jiffy lube last Sunday & the Mechanic told me my break pads were fine but I needed a 3rd tail light and wheels. The break light I can only get at Infiniti. So I decided to take my car to the dealership to get service, and I’ve never felt so taken advantage of in my life. The Infiniti mechanic Juan told me he suggest I get new break pads rotors and breaks. (Jiffy lube mechanic said they were fine) Then he explained I needed to replace the entire 3rd break unit at $878 dollars! I looked on eBay and found an led replacement light for $35. I took my car to Discount tire and got 3 tires for cheaper then they were charging me for 2!! The service manager lady never called me back. My service advisor Derek was very nice, but he was so swamped I’m the one that did all the follow ups! I don’t know what happened to this place but somethings changed. Frustrated, unhappy customer.

Great Customer service, easy, and smooth transition. Angel is the best car dealer there!!

Excellent customer service, very polite crew will have a answer for you. The facility is very clean.Dallas went above and beyond to make sure I was informed on every step that was taken to repair my QX70. My expectations were met!! I’ll always bring my car here for all services. Keep up the Great Job everyone🙌

Excellent Service.Dereck was the best. and the service guy was quick.very satisfied!!

I recently had my vehicle serviced at Clear Lake INFINITI and was very pleased with the service rep, Ryan Treadway and the dealership overall. Ryan was very accommodating and helpful during my visit and I was very happy with the service appointment.Thanks to Ryan and the service team.

Had a wonderful experience at Clear Lake Infiniti today! Alejandro always makes sure my car is taken care of and he’s so polite!

No pressure sales staff. MJ was great, he answered all my questions. He knew we were not going to buy a car that day, but he treated us like we were. We went for a test drive to test out a new model. We had a great time.

Ryan and the team are awesome! They really go above and beyond to make sure my service is excellent every time I bring my vehicle in for service! They are super friendly and were even able to help out with a loaner vehicle for my last visit! They did an amazing job with my car cleaning and are always able to set up an appointment in a very timely manner. Thanks so much!!!

As ALWAYS you guys are the BEST! THANKS AGAIN Mr Ryan!!! See ya in 2 weeks.

Quickly attended me when I arrived. Service person handled all details professionally. Did all requests for maintenance.

Brought a used car I had just purchased in for some service and get a new key made. Dallas in service provided excellent service and information about my purchase. Will definitely return for more.

Ryan provided excellent customer service on the Services side at John Eagle Infiniti in Clearlake! My vehicle has been serviced and purchased at this location since 2016!

The guy to see is Dallas ! He’s very knowledgeable and understanding. Thanks for everything Dallas!

My experience here was wonderful. My service advisor Ryan Treadway was a pleasure to work with. The mechanic and the whole staff was warm and friendly. I had quite a few service items on my car that needed attention. The time it took to complete these tasks was quite phenomenal. That mechanic was great and took the time to answer my questions. Great experience all the way around! Thanks Clear Lake INFINITY!

Derrick was awesome!!! He was very knowledgeable, professional and friendly. And of course, I cant leave out Ryan. He came through for me when I needed it. Great job guys. Keep up the great work! #thebest@clearlake

Derrick and Dallas were very helpful and friendly. Great duo.

The service was courteous, quick and no hard up sales pressure. I will be back.

Kentrell Johnson provided excellent customer service!

Service on our QX60 was handled in a timely & professional manner, also appreciated the updates via txt msgs as well as the courtesy shuttle to home & back, thanx.

My experience with Infiniti today (6.15.2021) was awesome! Ryan checked me in and made sure I was taken care of until Dallas arrived. Dallas then made sure he kept in contact with me to let me know what was going on. Great service!

I enjoy coming to the service department. The representatives are always knowledgeable and very kind. I appreciate the representatives.

My representative was Dallas and he was very straight forward and honest plus more than helpful. I was very satisfied.

Best service department in the business. Friendly, prompt and they get it fixed right the 1st time.

I had a good experience with purchasing my new vehicle and service department has always been great. My issue is that they haven’t paid off my trade and it’s been over a month!! This is completely unacceptable!! Finally got someone to call me back after weeks of trying and they said payment was sent! My bank does not have that payment and now I fear i’m getting the run around again!! My advice is don’t trade your vehicle there!

Great service, very helpful. Fixed my issues.

My 2018 QX80 was acting crazy with the Bluetooth and mic and map ( one thing tripped the other). I called Alejandro at Clear Lake Infinity and he got me in immediately. My appt was later so I wouldn’t miss work and Alejandro had a loaner ready for me to take home. He also synced my phone with it because I am technically challenged:). Service is always TOP NOTCH at this place and the coffee bar is nice too.

Awesome friendly service. Told me the approximate wait, and what should be fixed with my car after the Inspection. Felt very transparent. Experience was hassle free. Would come back again.

My experience with the savice guy Derrick Poe very professional and knowledgeable 👍👍

Great service as always! Dallas was very patient and explained everything thoroughly when I came in for services.

Service is great at 5 stars. Sales team was deceptive on car price with add on fees and excessive expenses. To much effort on the buyer to push them into taking the money. Only 2 stars for the sales team. The old 1990 sales tricks and methods are disappointing.

Alejandro was very helpful in explaining the recommended service and how it was to be performed. Also, while waiting for the oil change, MJ assisted me in investigating my options for trading in my current vehicle for a newer model. Exceptional service at Infiniti of Clear Lake.

Dallas, in the service department is awesome he took care of everything for me!

Sales representative was informative and professional. No pressure to purchase. A very family oriented dealership. Everyone came out their office once deal was finalized.

Had car towed in for for keyfob programming, discovered a few things wrong with vehicle that ultimately we could not afford to fix at this time. Dallas Hardwick and clear lake Infinity were very accommodating to our personal and financial issues reguarding this vehicle and went so far as to put in a new battery -free of charge- in order to get the keyfob programming underway. unfortunately for me i was unable to afford the $1500 repair needed to complete the keyfob programming, but they let the vehicle sit in their shop for a month -no charge- while we tried to put together a plan to address the issues with this vehicle...and for this, they get 5 stars.

I went in for an oil change. Dallas noticed my car sounded funny and asked a mechanic to check it out. Upon looking it over they found several things that needed to be fixed. His knowledge and skills saved me thousands. I really appreciate him for that! Infiniti you have a gem in Dallas. Derrick closed me out and also reminded me of up coming checks o needed to be aware of. This team is phenomenal! Thanks guys!

I have never had a negative experience here. Im welcomed and recognized when I come in. I have dealt with Dallas and he is great very professional and goes above and beyond for me every time. He remembers me and my car every time I call and he never acts like Im bothering him and Im very picky about my car I just love it. He even helps work on my car when he can to fix things.

Excellent service! I am very satisfied and highly recomend Clear Lake Infiniti.

Eshen gave remarkable customer service in selling my family a car . He went above and beyond in many ways . The entire staff was helpful in service . Specifically Dallas and Eshen . Brian did a perfect job on the financing of our car and We love Infiniti of Clear Lake!

I spoke to the service department and Dallas attended me with a great and positive attitude. Clear lake infiniti worked on my 2015 infiniti Q40 and fixed the problem for a great price. I give Mr. Dallas 5 stars he made Clear Lake Infiniti look good.

Not worth it. They falsley advertise lower price and made me drive 50 miles and then jacked up the price. Typical low grade dealership. Avoid at any cost. You can find better price anywhere but here. They dont even deserve one star.

Ryan T in the service department was very awesome! From the time I called to picking my vehicle up. He went above and beyond to help me! Very great customer service

This was my first time at the dealer, Dallas made me feel right at home! I love the Infiniti family.

Dallas was super helpful. Great service and super quick.

My service advisor Dallas Hardwick was by far the best I have ever dealt with. He was beyond kind, amazingly helpful, always called whenhe said he was going to. Took extra time to explain to me the issues with my car and why they were suggesting certain repairs/maintenance. He was friendly and greeted me with the biggest friendliest smile!I bought my car from Clear Lake INFINITI and when I get ready to purchase another it will be with Clear Lake Infiniti because Dallas was a fabulous representative of your company. No one likes car break downs...but with service advisors like Dallas, it sure softens the ouch of the repair. And I didnt doubt I could trust his recommendations and I was in good hands the entire way through.Please do what you can to keep people like, and especially Dallas representing your company! He was an absolute blessing to me!!!

Derrick, Service DEPT is amazing. Such a pleasure to work with. The entire team at Clear Lake Infiniti is great!!!!! This is my 3rd QX80 and I will only buy and have service rendered from there.

This is the worst dealership ever. They are unprofessional with their customer. I had the worst experience today with my potential purchase of a vehicle . The sales manager doesn’t care about its customers and it’s very rude especially if you trading a vehicle in . Please people don’t waste your time at this dealership infinity of clear lake .disappointed

Derrick took really great care of my vehicle service from start to finish. I would definitely recommend this service center based on my experience.ThanksDavid.

I’m a college student that car stopped working on the and needed a completely new car,, when I went to clear lake Infiniti dealership. The salesman Fidel Lazo was perfect and was 100% real. He helped my mom and me out a lot with the process of purchasing the vehicle. He didn’t try to get over on us because we were women or anything...and after he keeps in touch with you to make sure you feel that you car is a fit for you and if you’re having any problems with the car. He was truly the best sales man that I’ve run into and I will definitely be sending people to Mr. Fidel Lazo if they are looking forward to purchasing a car because he was just that great!!!! Thank you Mr.Lazo!!!!

This Infiniti location has improved dramatically, they now have a Starbucks coffee machine, the customer service has improved as well, Dallas was great, he even gave me free tires rotation and an extra discount for the long waiting, it was Saturday and he explained to me that Saturdays are very busy, it took me 3 hours for my oil change, but it was worth it because of the way he handled the whole thing.This experience made me decide on buying another Infiniti in the near future, I been eyeballing the 2022 QX60.About a month ago or so, I was thinking very hard on going back to Lexus because of their good quality products and excellent service at their dealership, but since this last Saturday, I completely change my mind, I will buy the new QX60.Thank you Dallas.

Alejandro is the best. Very conscientious, thorough and friendly. Very knowledgeable too. It was a pleasure working with him. I will go back to Clear Lake Infiniti because of people like him.

It was my first visit for regular maintenance, (recently moved to Galveston). Everything from start to finish was spot on, top notch service. Dallas H. ( service advisor) was very welcoming and took the time to explain. Thrilled to have found Clear Lake Infiniti ! Thanks! Asta

I ABSOLUTELY appreciate Mr. RYAN as my advisor; he is the BEST! CONTINUOUSLY demonstrate superb professionalism. See you guys next month when I come back in town!

The service representative Dallas was very accommodating. Great service!!