At Sewell Infinity, they strive to offer 100 % satisfaction. I booked my appointment online; they followed up with me to ensure I got there on time. My agent was there waiting for me. I got a loaner car (like mine). They called me when the service was complete. My car was super clean, and I received a detailed explanation of what services were rendered. They did a complimentary wash and vacuum! The software was updated to a newer version.

I would give them 10 stars but sadly theres only 5 stars. I just bought a used car from them and the sales person Andrew and James were simply amazing and friendly. The finance team was amazing with great service. The knowledge and willingness of wanting your business truly reflects the team and the name. I definitely recommend and I will be looking forward to becoming their long time customer.

Yall, Sewell Infinite on 45 is where it is at. I was taken care of during buying and even after the purchase like no other dealership offers. I will only buy from them. James Kelly II is just the best. You will not be disappointed. If you need a vehicle, please go see him. Absolutely amazed and so very grateful for the customer service, help, and the way they do business. I cant thank James and Sewell enough.

Im always satisfied with their service. I drive extra to come here vs. going to any other closer infinity dealer. Appreciate their honesty and service. Keep it up!!

After dealing with TWO shady salesman at both SW Infiniti and West Houston, I was hesitant to deal with Sewell but Im so grateful I did. Patrick Arnold was AMAZING and made the process so stress free. The car we corresponded about for a week was ACTUALLY on the lot and he didnt lie to me as the others did to get me to Houston. Patrick was able to show that my vehicle had been sold there as well as serviced there each time and was owned by ONE individual. I purchased my vehicle within 2 hours, they washed it, filled it up and demonstrated all the 🔔 and whistles I needed 2 operate it and sent me on my way. I now understand why so many cars in Beaumont have a Sewell stamp on them. Great job Sewell.

Julie Pham is amazing!! She goes above and beyond her job. The car wash and detail sucks!!! They never clean my wheels and they NEVER vacuum the entire car.. I have to send it back EVERY time (sometimes more than once) I come in for service..

This was a 5 Star experience! Best Vehicle purchase in 40+ years! Would highly recommend. Many thanks, to the Sewell Infinity team for a job well done.

FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ EASILY!!If I could give 10 stars I would!My experience was definitely the best I’ve had so far. My sales representative, Ashley S., was so accommodating to me & my family (including my 8 week old that we were trying to keep healthy during this pandemic). We requested specific ways of viewing the vehicle, including multiple scheduled & impromptu visits. Each of these ways were easily accomplished because of her positive attitude & willingness to meet my needs.I received a great deal on my new car & trade in. If it wasn’t for the ease of this process, I wouldn’t have bought from here. I hope that I don’t need to buy another car soon, but when I’m ready I will definitely be back to Sewell INFINITI of North Houston for sure!

Julie Pham is an amazing rep here! Great service, always!

Very professional team in service. They are polite kind and very knowledgeable. The customer service I received on my last visit has exceeded and surpassed all others it was just great. I had a speedy transition to the loaner car it was just great. I highly recommend Infiniti owners and future buyers to visit this dealership so you can see for yourselves what the SEWELL EXPERIENCE is like👍😁😁😁 you will be amazed. Thank you Devi YOU GO GIRL! and kudos to your entire service, sales and finance team you guys are awesome!

I would say this is an average dealership at best. The initial sales experience was so-so. Then they miscalculated my payment and all new paperwork had to be completed the next day. I’ve yet to receive the copies they promised (a month later). They forgot to attach the front bumper license plate. Ok—-they said to come in and it would take 5 minutes. They screwed it on the bumper off center and made two unnecessary holes. I commented on it and they said it not that far off! 45 minutes later…still waiting for the license plate to be corrected. The Sewell “difference” in their commercials is overrated and definitely over-hyped. A month into it and I can’t wait to go back to Lexus!

We havent bought anything from them yet, however it was one of the most pleasant experiences I have had at a dealership. Salesperson ( Kelvin ) was outstanding. He was extremely knowledgeable and paid attention to our needs even though we were in the shopping around process.

Very polite and knowledgeable service and sales consultants. i will highly recommend Sewell dealerships both Audi and Infinity

Very nice and professional. Not high pressure at all. Went for research, and learned a lot. When the time comes for the actual purchase, they are definitely in the running for my business.

Everyone in the service department was so nice and helpful. Great experience!

By far this is the worst service experience that I have had with Infinity. My car has been in the service department for a week and the only update I received was when I have called to ask. This morning I received a text from the gentleman who is to drop of my car and pick up the loaner to schedule the exchange. Still have not heard from Ty Phillips who apparently was assigned as my service agent about what was found, repaired, replaced, etc. I definitely will ask to be reassigned to someone else in the future.

Fernando Garcia has been servicing me since 2013. Hes been reliable, professional and knowledgeable in every aspect.

Julie, service advisor was great. Prices were quite a bit more than Id ever paid for an oil change. 1st time at your location, and probably the last time for an oil change.

Very professional and trust worthy, transparent on the price (no hidden fees) James Kelly made sale process very smooth. Most pleasant buying experience. Thanks

Sewell Infinitis service is always top notch. The service consultants take care of their customers.

Incresible experience. Really Smith and great selection and service. I will buy from them again. Really great people. Thank you.

Best service department in Houston! They’re always quick to get you settled, kind, knowledgeable, and available for questions throughout the service appointment.

I bought a new QX60 and they did a fantastic job. Definitely lived up to the Sewell commercials. Hugo was my sales guy and he is absolutely wonderful and attentive and very responsive to my continued questions. I’m sure he’s ready for me to stop with my questions 😊. I had a few extra things done to the car so when it was ready a couple days later, Hugo delivered the car to my house and even had the red bow I wanted to take a picture with! I would definitely recommend Sewell Infiniti.

I brought my vehicle to Sewell Infiniti Houston on June 18, 2021 to have diagnostic done to my vehicle. After inspection technician recommended me to replace a coil pack on my vehicle to prevent misfiring. I purchased the coil and and received my vehicle the same day. Two days later my engine was overheating and idling roof. So I had to pay out of my pocket for the vehicle to get towed back to the dealership. After they reinspected my vehicle I was told that I needed to purchase a new engine due to coolant getting into the vehicle causing it to overheat. My vehicle had never over heated or idled roof before entering. So I was told that theres nothing they can do. And they cant fix a problem that they caused.

Anyone looking for a new or used car should call Jack McGill. He is hands down the best and easiest to work with. The entire Sewell team is outstanding. This was my 4th car purchase here in 11 years for me and family. You will have a great experience.

Great customer service! Allison is always so nice and helpful when I bring my car in for services.

The Sewell Infiniti team at the North Houston Dealership is an absolute pleasure to deal with; They are a class act across the board. The service from everyone is stellar! The facility is pristine. The Infinity automobiles are outstanding! FIVE STAR for sure!

Where do I begin?! The customer service here is top of the line!!! Comparable to none in my personal opinion!!! I took my vehicle in for a diagnostic due to some issue I thought it had. I was given a courtesy car and when it came time to pick up my vehicle they found no issues so I was charged no fee!!! Every single person here was beyond professional. I could not have asked for better service honestly!!! I highly recommend everyone to take your Infiniti here before any of the other dealerships!!! I value the honest input of nothing being wrong with my car rather than them making up things to get money out of me. Thank you Sewell and I always have been and will continue to be a forever happy/satisfied customer!!!

I had the opportunity to do my test drive of the vehicle that I thought I would choose in the first place. After testing, I went for the same model I had driven for almost three years, and I know very well. My agent was very patient and receptive. Immediately, she presented me with the best alternative; I accepted without hesitation. The one I choose was just pulled from the warehouse, and it would still have to be prepared for my best experience. So, they provided a brand new car (6 miles) to go home and provide safe transportation while my car was prepared. A day later, I received my fully enabled car, sparkling with a full tank and ready for an experience like only Infiniti deluxe can offer. Super happy!

I was totally unaware that there were decent, honest, truthful car sales people still in existence !! I have been buying cars a loooong time. I have never seen 2 nicer, kinder more professional people working at a car dealership. Shane Gee and Kelly Robinson were so nice and professional !!

Couldn’t get approved?, don’t feel like my sales person even tried .. went next door the next day, drove off the lot in a new car.. She was nice tho 🤷🏽‍♀️

Took delivery of a Certified Q50. This is my second Infiniti, purchased the first one from them. Ryan Smith was the salesman. This dealership is not like any Ive experienced. Even there are two Infiniti Dealers closer to me, I chose this location because the sales people are clear, up front with everything, explained the whole process, answered all my questions, they make you feel like one of the family. There was so much more I could brag on this company. Highly recommended.

Dealt with Nichole on trading in our q60 for a q50 redsport. She went far above and beyond our expectations to make the deal happen! She spent a ton of time (almost all day) and was able to rope in Jack (finance guy) to make our deal a FAIR deal.They were flexible (and we had to be as well) and negotiations went off without a hitch. We drove our 4 hour drive home with a smile on our faces. Thanks so much again!

We bought a used Infiniti QX70 today from Sewell Infiniti. We had stopped at another dealer down the street first and were very disappointed with the level of service from the salesman and sales manager. Right from when we pulled on the Sewells lot and got out we were greeted and asked how they could help. The car we wanted to see was pulled around front and the salesman politely answered our questions. She was very knowledgeable and was able to explain everything I asked about. We went on a test ride, did the financing, and were ready to leave without any long delays. There were no hidden extra charges and we were treated like we had been buying from them for decades. The vehicle was sold to us at a fair price, but the respect and honesty that was given to us during the transaction made this so easy and painless. We will be back for service work for sure.

My Wifes Favorite Dealership. Elizabeth and Brian are absolutely amazing people. Well organized and very professional. Glad to be a part of the Sewell Family. Thanks Guys.

Very luxury dealership. Great customer service

Kayle Slovacek is an AMAZING person to contact regarding any service. Always a smile on her face and she makes sure you are well taken care of!

I was at the Parts Department to buy a lug wrench for my G37 and like always I went online to price check. Infinity Parts online was 35 dollars and change and Infinity Austin was 24 dollars and change. The Parts person at Sewell charged me 45 dollars and change for the lug wrench. This place is such a rip off to jack the price up that much. So long Sewell and I will never buy anything from this rip off place ever again.

There was freshly baked cookies, coffee, water, beautiful cars, and perfect service. This is where you want to go for the best quality car.

Excellent service. Period.

Today I took my car in for its first oil change and tire rotation. I was pleasantly greeted by Julie P. at the service lanes. She had the best personality and was so nice to work with. I asked her about car mats to purchase, she enthusiastically went to locate the product and found it and was quick to let me know. She even installed the new mats in my car. It was a great first experience for me. Thanks!

I normally have a great experience when I come to Sewell but the last few visits have been completely out of order. Lack of communication to say the least. The best rep is Julie P. If shes not there please run.

Thank you Sewell Infiniti for an amazing buying experience! I especially want to thank Darby, Tanner, and Steven in sales who worked so hard to find me the car that fit my needs-they were extremely communicative and patient! Also thank you to Michael in Finance who got the paperwork part wrapped up extremely quick and explained everything perfect! I am beyond thrilled with my QX60! This is the nicest and most professional car dealership I’ve ever dealt with-I will be a customer for life!

There is NO BETTER place to buy a vehicle than a Sewell dealership, PERIOD. We have bought two used vehicles from Sewell Infiniti of North Houston over the last 4 years and we are treated as if we were buying a fleet of new vehicles with a million dollar PO. Can not say enough about them before, during, and most importantly after the sale. First class, top notch...pick your superlative. If a Sewell dealership doesnt have a vehicle we want in the future, we will wait until they do. I wont buy a vehicle anywhere else ever.

We had the pleasure of working with Kevin Scales of Infinity of north Houston. We purchased a q50 from him . It was our best experience of all time when purchasing a vehicle. He was awesome. Very professional,informative, helpful, easy going,no pressure what so ever. He knew all the answers to our questions we had and overall is a really good person. We highly recommend Kevin and Infinity of north Houston. Great car buying experience.

Do not LEASE from Infiniti or Nissan! If something changes in your life you have no options to trade in your vehicle anymore unless it’s to a Infiniti or Nissan dealer effective May 2021!!! Why does this hurt you? Well they know your pay off information from the moment you sit down, they low ball you bc they know you have no other choice but to trade into them. Search the internet, customers are very upset. Life happens, things change, you should have the option to trade at any dealer as was possible in the past. Their reasoning is bc inventory is low and they want their vehicles back! Dirty business, get their cars back bc you have no other choice, pay less than average for your vehicle, then sale for more. I received 3 trade in quotes prior to finding this out from other companies all were over $5-6k more than what they offered me! Do yourself a favor STAY AWAY.

Great service and professional and very helpful.

The Sewell “family” at North Houston (45 and 1960) has no ethical values whatsoever. My family and I passed several Infiniti dealerships to have our car serviced at Sewell from all the hype we’ve heard. We received a loaner with a bullet hole and upon noticing it within two hours of our departure, we immediately returned it and got another. The service manager Charles White notified us that we are responsible for the damages. We had our entire family with us including a 10 and a 7 year old. Essentially, Sewell failed to catch the damage from the previous customer and we were told that we were responsible for repairing the loaner. My family didn’t get shot at. Charles White knows it, our insurance company knows it as well as our legal counsel. Having a very close relative as our attorney, we have unlimited resources and are prepared to take this to trial if required. Please be aware of this before you consider purchasing or receiving a loaner car from Sewell as they do not care about their patrons. In fact, it’s just best not to even buy one from here. Not angry, far from disgruntled but extremely concerned about others who may be blamed for Sewell’s failing to inspect their cars upon return.

Amazing customer service and quick turnaround.

Absolutely under any circumstances trust the work of the mechanics and word of the sales people at this dealership. I’m up to about 3k in work I had to get done that the “Sewell inspection” said was done. You have been warned! Get your own mechanic or buy from someone else... This place is a pig with lipstick on it. Do not be fooled by the shiny building and warm snacks in the lobby.

I have never bought more than 1 car from a dealership until I went to Sewell Infiniti. Their customer service is incredible - a truly unique car buying and post purchase service experience. Their team goes above and beyond every day to treat their customers better than family and I cannot recommend them enough!

Heather in service did a terrific job with communication. I have a 2014 q50s hybrid with 42k Miles that has the InTouch system and it restarts periodically and the brakes felt grabby while stopping. The car is covered under warranty. The tech said the InTouch system will restart while driving (happened to me 3 times in 1 month). The brakes now stop better. Front brake pads and rotor resurface cost 356. Seems high compared to places like pep boys that charge 150 for ceramic pads. I’m very happy with the communication and customer service at Sewell so I will bring my car back to hem again. There is a recall for the 2G network that Infiniti installed. The dealer will deactivate the system and the SOS becomes inoperable and if an owner wants to upgrade to 3G you’ll have to pay a 299 deductible. Seems like a bad decision when Infiniti chose to install and outdated network in their cars.I went back to Sewell to get a key replacement. Btw the cost is 350. About 200 for the key and the rest labor. So not very cheap but I think this is the avg price among all equivalent dealerships. I noticed something that intrigued me. Sewell hires young attractive female college grads to work as service advisers. I have to admit it is paying off because they are very customer service focused and they even participate in conversations and are very friendly with all customers. This focus on customer service will likely make me go to Sewell as my first stop when Im looking for a new car.My Q50S hybrid has 51000 miles and I absolutely love all the safety features. My car is loaded with every option. Infiniti does a good job with interior finish and paint finish. The car shines when clean. My only complaint with the car are the extremely sensitive brakes. You really have to be careful when braking otherwise you will jerk the car to a stop. I researched the problem and its due to poorly designed regenerative braking in only the hybrid models.

This is probably the best experience you are ever going to have buying a car. These folks will go above and beyond and will make the car buying experience seamless. We had the pleasure of working with Xavier Espinoza and he is by far the best salesman I have ever encountered. He is very courteous, polite and made the process as simple as possible. He went to great lengths to make sure my wife & I were taken care of and all are questions and concerns were answered professionally and to the point. Well I know where I will be buying my cars going forward ! I highly recommend this place.

Exceptional Customer Service!! When arriving you are guided throughout and kept informed. Refreshing establishment!!! Would highly recommend to all family and friends!!!

Service advisor, Devi, was amazing and far beyond anything experienced at other dealerships! You could tell the entire group was strong and wanted to do an excellent job. Thats why you buy a Sewell!

Fast convenient and very professional. Will be coming back to service my car for sure!!

I would like to highly recommend Mr. Darrel Fanguy as the sales expert you should go to. Super kind, patient, knowledgeable and helpful. Willing to research for customer, think as a customer. Both me and my wife are deeply impressed by him.

Great customer service, professional and explanation given every step in the process, prices where explained and shown before.Will continue to go.

I always have wonderful experiences when using their service department. Kayle and the rest of the staff are AWESOME!!!!!

Excellent service...always...every service advisor always seems to be ready to help. Quite easy, seamless...just a pleasant experience.

Just bought it. Love the sales experience here. Very smooth. No pressure. Salesman Stephen Winters very professional. No hard sell

I just leased another vehicle from Sewell and I cannot say enough good things about Patrick Arnold. As always with Patrick, everything was as promised, he delivered the new car, picked up the old one, and I signed for it at a Starbucks. This is how car buying can and should be.When you the phrase the Sewell experience, this is what they are talking about. Patrick is quick to give kudos to the Sewell family for how they run things and it shows.

Had regular service done. Had a loner 7btil complete. All is well.

Great service every time I come here. I love the staff . Lauren is always a big help.

The evening service manager and my service coordinator were great....Thank you to the tech that stayed late to update my 2019 QX80....

Iam very greatful with Colisión department Coleman. Was one of the nicest careing individual.Work with me every step of the way always there to help. Iam a Army an Marine Combat Veteran an is people like this that, I would go back to War. Thank you my dear friend Colman🙏🏻

The experience I had at this dealership was probably the best I could possibly ask for. I came in looking for a preowned car, and was pleasantly surprised. The service was beyond amazing, thanks to Stephen Winters. He was probably the most helpful salesman I will ever have the pleasure of meeting. He gave us a completely above and beyond experience, making sure the car was fixed up properly, within our budget, and ready to drive off. They let us take the car to a third-party inspection a few miles down the road, and the report came out just the same as Sewell’s inspection had. The muffler was missing from the previous owner, and Sewell took no hesitation in putting one on at no cost. The transaction took a couple of days due to our bank, and Stephen was patient and helped walk us through everything. He even offered to deliver the car to us on a forty five minute drive AFTER closing time, and when asked how he would return he simply said ‘Uber.’ I would love to buy from this dealership again in the future, and I would be ecstatic to work with Stephen again. If I could give this Sewell a six-star rating, I definitely would. Thank you, Sewell Infiniti.

Great Service Friendly Smiling faces

Taking advantage of life time car wash. Always a great experience.

Didn’t get to buy a car from Tanner Smith (yet) but had to say he was the nicest Salesman to speak with and work with over the phone and via email and text communication. I would highly consider him when making an Infiniti purchase in the Houston area.T. Edwards

Completed a purchase and I am 100% satisfied.Very professional and did everything in a timely manner. Even provided videos for me to ensure that I am making a great purchase. Daryl did great along with the management, strongly recommend!

As one takes pride in their Children we take pride in our Vehicles. When our QX80 Limited goes in for routine service we know our Baby Q will be well cared for. The attention Julie Pham provides and knowledge of our vehicle in particular keeps us faithful customers. Extending our service warranty for our 2015 vehicle is a no brainer as long as the Sewell Infinity Team are servicing it.

So far so good! They are working on my car as I type.

I had the pleasure of dealing with Shane Gee when inquiring about a CPO Q50S that would have been an out-of-state and sight-unseen purchase for me. Shane was very helpful and diligent in getting me through the process of making an informed decision. He did everything he could to lock me in. We proceeded a little further but unfortunately I wound up getting a vehicle within my state. Shane was a professional throughout the whole process and I highly recommend him to anyone looking for an Infiniti in Texas.

I saw a 2018 Dodge Challenger on their website and I knew I had to have it. I went in and walked out maybe two hours later with signed paperwork. As a first time buyer, and a woman at that, I was prepared for them to definitely attempt to finesse me. I worked with Ryan Smith and he didn’t try to persuade me to put down more than I said I was comfortable with, explained everything very well, and was very generous from start to finish. The finance manager was very nice and thorough as well. The car was new to their lot so I couldn’t leave with it until the next day due to it needing inspection.. Ryan kept me updated the entire day and was very accommodating with my requests. I can say my first experience buying a car was a breeze and they treated me very well!

Always a great experience, my third vehicle with them.

Thank you Kevin Scales for the BEST car shopping experience Ive ever had!! You were super patient and answered ALL OF MY MANY questions!! Even though I wasnt ready to pull the trigger today Im very thankful for your time!! I now know why you guys are ranked so high in customer satisfaction!!! THANK YOU AGAIN!!!!

Im never disappointed. They set the bar high for other dealerships. Customer service is excellent and I never feel like my time is wasted when purchasing or service. As long as Im blessed with the means to be their customer, I WILL BE.

Service department is absolutely amazing!Your car will be fixed and taken care of by 5 star professionals. Great service from start to finish. It starts when you pull up until you leave excellence!Service advisors are the absolute best!

Awesome car buying experience. Shane Gee went above and beyond to make sure my wife and I both got exactly what we wanted. Can’t say enough positive things about this dealership.

The service department is horrible I was dealing with TY and his the worst customer service ever I took my car for service and I would never go back to them he didn’t even bother to look at my extended warranty at all all he wanted to do is charge me $1000 up front DONT GO TO HIM AT ALL IT LOOK LIKE HE JUST WOKE UP

Great service as usual. Great loaner car while my car was being worked on. Heather Purviance is a pro!

Today we initiated our second lease experience with Sewell INFINITI N. Houston. Lauren was amazing from the originating phone call I made. This experience was painless once again. I have purchased several cars in my lifetime and it has been a total nightmare every time. But with Sewell N. Houston INFINITI both times were effortless. There were no hidden agendas and no BS at all. I spoke my wants and needs and they were met without question. This sales team has made a customer for life. I will indeed be back in 2024 for my updated car. Great work Lauren and everyone involved. Keep up the great work and taking care of your customers.

I have been to multiple Infiniti dealerships all around Houston, and Sewell has always been lightyears ahead of them all in service and overall experience, so much so that I drive all the way from Katy to go here. My advisor Julie Pham was absolutely phenomenal, very knowledgeable about these vehicles and an excellent communicator, constantly providing me with updates throughout my service visit and demonstrating nothing short of exceptional professionalism. I recommend Sewell to all of my fiends, and none of them have ever been disappointed with the level of service they had received here from the moment they drove up, thank you for all that you do!

Didnt realized how great your service was, until I switched to volvo.Whenever I needed service, you guys went above, and beyond tome feel special. Always finished in a timely manner. Cant wait to get out of my volvo. Maybe they shouldtalk to you guys about how to treat their customers

Gio Sandoval and his team provided unbelievable service when I brought my car in for a few issues that was previously said to be normal by West Houston Infiniti. The techs that worked with Gio were able to fix these issues and they also identified a couple of more problems which they fixed under warranty. I am truly blown away by the outstanding service that I received and even though the Sewell Infiniti location is across town, I will continue to come back.

Had a great time. The staff was wonderful!

After five years of high-mileage driving and an office remodel project, our QX desperately needed some paint work and detailing. Will Session and crew returned it looking like new, with a deep detailing complete with new color treatment of the steering wheel, shifter, and front seats. It honestly feels like a new car again. Would definitely buy from and service with Will and Sewell again.

This was one of the best car buying experiences Ive ever had! My sales guy, James, was very professional and worked to get what I needed. Christian Fairbanks assisted with my purchase, and he was truly amazing! He took his time and explained everything about the vehicle. He was personable, genuine and very knowledgeable about my model. Sewell definitely lives up to its reputation of taking care of their customers!

The experience is the selling point! Kelvin Holmes is the go to guy to get the experience! The carpet is rolled out to the front door of your house!

Great car buying experience. Best dealership experience Ive ever had

Bought a used vehicle from them. They cant be trusted. Make sure you have multiple eyes to help inspect your vehicle because they wont tell you ALL of the problems. You have to find them. Take detailed photos of before the purchase. Exterior and interior. One of the issues I had was the wheel alignment they claimed to fix. So I send a complaint and they tell me to come in. I come in and they want to charge me $150 for front wheel alignment and another $150 for rotation.So all the negative reviews with the manager commenting to call. They were probably offered to come in to get scammed. They also claim that they wouldnt leave you if you had a problem with your vehicle. Of course with a ridiculous price to solve your issue.Youd probably be better off purchasing a new vehicle here. Other than that I wouldnt recommend coming here at all.

First timer, and my experience was great at Sewell ! As soon as I walked in I was greeted by front desk. Had my sales guy “Hugo Pineda” approach me right away, very friendly and professional, answered all my questions. I went in already knowing what I wanted, the process was so simple and quick (not what I expected) I expected longer process. I do highly recommend them! :)

My experience with Sewell Infiniti was great as usual.

Working with Kevin Scales and Sewell’s website was simple, easy, and fast! On top of that, they obviously took the current health situation with CV-19 seriously by allowing 99 percent of the process to be done over the phone or online, and by bringing the vehicle to me for a final test drive and paperwork signing. A fantastic experience and highly recommended. I bought my first new car from a Sewell dealership in 1994. It’s great to see their customer service has only improved over time.

Sewell North Houston just does a phenomenal job in going above and beyond servicing their customers. I have been with them since 2012 and recommend to anyone I hear looking to buy an automobile, to make sure they at least give them a shot because I truly believe they make it a point to earn your business beyond the day you purchase your car. Fernando Garcia- Ortiz and Heather Purviance are rock-stars and do such a great job in showing up everyday to serve me and those I see on the days I go in.

Hugo was fantastic. The entire experience was 5 star

Nice facility stocked with an assortment of beverages & some pastries.Very professional. Very nice. Very helpful.Waiting area is quite comfortable. They even have chairs & tables by the beverage area.

First time visit to this location for transmission issue. Dealt with two service advisors, Patrick and Heather. They were both superb and very attentive to my needs. Car was diagnosed and repaired in a reasonable amount of time. This will be my go to location from now on. Thanks Patrick and Heather!

Spectacular service. The Sales folks and Service staff truly make you feel you are part of the family. I enjoy bringing my car for service and will continue to lease my new cars in the future at Sewell INFINITY of North Houston. Thank you Kelvin and the sales staff, thank you Julie and the service staff.