Daniel Saucedo is an amazing salesman. I go to him every time and he takes great care of us! He is the example of what a great car salesman should be!

Was offered a loaner even though we live 2 hours away. They were able to make repairs in a days time. David kept us informed on the progress. Best part was the service department was opened on a Saturday to pick vehicle up without missing work. Was in and out in 5 minutes to pick up car and David was a delight to deal with. Best service we have had in quite awhile as far as the automobile sector.

David was amazing. The ladies behind the window were super sweet and very professional. I’m so glad they were there to guide me through the experience. Thank you so much!

Josh always takes care of me when I come in. Was a little hard this round since it’s my first visit since Ray passed away, it really hit me when I pulled in there. Everyone was super nice, I appreciate all that was done.

Went to get the oil change, the sales rep name Mason said that the car will be ready with car wash and vacuum. Also when I went to the dealership the power driver seat was working perfectly but when I was leaving the motor wouldnt respond to move forward or backwards. Mason said that seat is off track well when I drive the car there it was perfectly fine. but when leaving seat wouldnt move front or back. I would never take my car to such irresponsible service rep and technicians.

Financing was smooth and easy! Seydou Keita, my sales guy, went the extra mile and found the car I wanted from out of town. A very rare hard to find q60 red sport majestic white with red interior. Brand new with free tint! Mind you that this car was over 500 miles away from our local dealership but, Seydou was able to acquire the vehicle for me. Bless this man! Start to finish with sales, financing, delivery from out of town and delivered to my home.. it took only 3 days! Thats pretty amazing if you purchase vehicles online with home delivery. I highly recommend West Houston Infiniti on your next car purchase but most of all, I highly recommend and encourage you to buy your next vehicle from Seydou Keita there. Great experience and excellent service!

I recently have the oil change and state inspection done, and was pleased with the service that they provided. Mason Koch went above and beyond to provide the service I was looking for. He listen, which is to me the most important aspect of the service. When I told him I was in a time crunch, he make sure the service was done on time. I don’t leave comments very often, but I’m happy to leave this one as people need to know that Infiniti have provide an exceptional services.

I took my QX50 in for a flat tire replacement. David Torres always provides outstanding service whenever I go there. David understood my need and patiently, professionally and excellently took care of my car service. Hassle free and good experiences overall!

This is an excellent dealership. I got my second Infiniti at this one.

The best experience Ive ever had buying a car! Sebastian was an Awesome salesman that assisted me and the finance guy was equally amazing. My car is the bomb!

Great service, my service advisor Josh is very knowable and service oriented

My experience with infinity was outstanding. What I like the most is that I did not get overwhelmed with a lot of numbers thrown at me. I called I told them what I wanted, what I could afford and they work the numbers. They were fast, very professional and they did not try to to give me something that I did not want. I was in and out and it did not consume my entire day like other dealerships. I highly recommend.. ThanksDana Hatch

This is not a good dealership to buy any used vehicles. This was my first time looking at used vehicles as all 3 of our vehicles have been used. That 125 point inspection they talk about is dishonest. I came in to look at a truck they had parked at the front of the lot overlooking the feeder. The interior was obviously not cleaned at all. The seat where leather so it is not as if it would have been a huge job. The gear shifter and its plate have brown sticky stuff all over it. Like old bbq sauce or something. If it was an old vehicle sure but at nearly 40k that is unexpected.The windshield had a crack in it. (Missed apparently at inspection,) The back tire has only a 3 left on the tread and that same tire has a concerning gash in the tire sidewall. Two of the other tires had cracked rubber so it was very obvious the tires were not in good condition.The salesman said we did a better examination then most customers. It took less than 2 seconds to see the windshield and tires.I would be very careful buying from this dealership. 100% have a mechanic check what you buy here, DO NOT rely on the inspection they do. They mean they do a 1.25 point inspection.

I always love bringing my vehicles in for service at West Houston. The customer service is an unbelievable experience. Even watching the interaction with staff and other customers is amazing. I could go to a dealership closer to home but their customer service pales in comparison to West Houston.

Their service is always up to par, I like how I can always get in quick to get my car serviced.

My advisor David Torres is always so helpful and knowledgeable. He always makes me feel like he really cares.

I have been amazed by their sincerity and loyalty towards their customers. Everyone from sales to finance to service are always ready to help and solve all the issues. My service advisor David Torres goes above and beyond every-time to solve my issues efficiently in timely manner. They truly care for their customers and that is what makes them better compared to all other Infiniti dealers in Houston area. Highly recommended.!!

Appreciate the honest staff in the service area and online monthly specials. Daniel is a great customer service representative

From appointment confirmation to billing recap, flawless, accurate communications...well done at every level of the organization.

I have called numerous times to speak to the manager from the finance department. When purchasing my vehicle they made an error on my name, now my title of the vehicle is misspelled. When I spoke with the employee he stated “ that I have to go to the court house and do a title transfer to fix my name and basically that I am liable for the cost to do that”.I don’t see why I have to pay for a mistake that I did not do nor have I been able to speak to a manager. I have left many messages and no one has called me.The mistake was caught at the moment of me purchasing my vehicle, I informed them about it and that they would fix it. It was never fixed !I would like a manager to reach out to me as soon as possible.

Excellent service advisors. Honesty goes a long way and is refreshing to experience it.

I purchased my first infinity SUV QX80 from Ryan Reynolds and I wish I could give him 10 stars. He is so nice and laid back. He is knowledgeable, trustworthy, and is completely on your side. He will give you his honest opinion, and has your best interest at heart. Everyone that we dealt with was so friendly courteous and professional. In the finance department we were explained everything, and didn’t get the feeling like a ton of things were being added that we didn’t need. I would definitely recommend and return again.

Every time I take my Infiniti car in for service I amsatisfied with every aspect of my service..from the person who welcomes me to Infiniti to the sales rep to the cashier.i am very pleased with detailed information on what is being done to when it is ready to what other problems they saw that need to be addressed..Very satisfied with my trips to Infiniti. Also like the car wash that is always done.

Love, love this dealership. I just bought my second Infiniti and they were so courteous and professional. I cant say enough about them. Ask for Austin when you call or go down there! You will be so glad you did.

Literally 2nd worse only to SW Infiniti. The Sales Manager, Seydou Keita, that I corresponded with via phone and e-mail consistently spoke to me about a particular car and promised to drive it to my location in order to prevent me from, dealing with Sewell only to tell me after I altered my schedule that he would not be able to make it. He sent me information telling me someone was viewing and test driving the car. I told him that was fine and I was done because I thought it was a gimmick only to have him call me hours later and tell me he didnt get it because his credit was bad and we wanted him to put 5K down so do you still want it? After expressing interest and informing him I would drive to Houston on Monday, he sent me an e-mail saying it would be there on Monday morning when I arrived.As I was traveling Monday morning I Inquired about the car and he said oh sorry, its been sold. He literally sent me the e-mail on Saturday evening prior to close and I called him on Monday morning at 9:00 AM and it was sold. This individual was a FRAUD from start to finish. I ended up purchasing from Sewell as I should have done all along.

Our first experience at West Houston Infiniti was truly satisfying. David Torres took exceptional care of us and exhibited a caring and concerned demeanor throughout our time there. We will certainly look forward to our next visit.

Daniel was great and oil change was done in good time.

Great service department. Friendly efficient and wanting to help their customers. Ask for Mr. Jacobs who is a car buff and knows his business very well.

I love SW Infinity. 😘This is number six or seven.Larry Porter is an excellent salesman. Bought four cars from him so far.Love my QX50 😎

Taken my 2006 fx35 here a couple times. The service team is on point. Compared to other dealerships, the service fees are reasonable and it doesn’t feel like the techs are always trying to juice you for more service.I trust them. I’ve been there twice.And I will return again.

This review is for service and parts department onlyI have an older M37 that comes with a rear power sunshade that automatically retracts when the car is put in reverse. Well, it stopped doing that so obviously I wanted to get that checked out.I usually go to Southwest Infiniti, but West Houston Infiniti is a lot closer to work and obviously a lot more convenient to go to. On Thursday 08/19/21, I called in to see if this was something they could look at and to fix if necessary (I have Infiniti Elite extended warranty). I was told to bring the car in around 3:30 pm that same day.I arrived at the dealership at 3:30 pm and asked for the service advisor that Id spoke with - he came out to take a look at the car with me and immediately started looking at the sunROOF and not the at the rear sunSHADE. After Id told him that it wasnt the sunroof that I had an issue with, he informed me that he hadnt seen many of this before. He even asked me if the sunshade was factory installed.Long story short, he told me that it was going to cost me $180 diagnostics fee for the technician to take a look at the issue, of which it would go toward the cost of the repair if I choose to have it repaired. I was pretty adamant that whatever issue it was having, it should be covered by the extended warranty program. He said he couldnt be sure until the technician takes a look at it, but told me he would do more research and that he would call me back.Friday came around, then Saturday, and then Monday and I didnt hear back. I called Southwest Infiniti Monday afternoon and I scheduled an appointment to come in the next day. And as Im writing this review on Tuesday 08/24/2021, I still havent received that phone call from West Houston Infiniti. But it doesnt matter anymore, my car is at SW Infiniti having its rear power sunshade repaired UNDER EXTENDED WARRANTY.Im going to stick with Southwest Infiniti for future service issues despite the farther distance from work.

This is my second time getting my regular maintenance done, Mr. David Torres took very good care of me and my car this past visit. Super fast and friendly!

Oscar was my service rep and did a terrific job of clearly explaining the service work required, the process and communicating. Work was well done and promptly. Additionally, West Houston provided a loaner car which was great assistance. Lastly, when I picked up my car, it was washed and ready to go. Highly recommend West Houston Infinity.

I showed up at their service center with this past Saturday afternoon with a flat battery and no appointment . Despite that Josh Jacob, without hesitation went out of his way to work me in to their busy schedule and within an hour the battery was replaced and i was on my way ....thats what i call great service !.Service after the sale is so important to me and they these guys always do a fantastic job taking care of me and my vehicle . When i am ready to trade my car in, they will be my go to dealer in large part due to Josh and his team !

Awesome experience! Service greeted me as I pulled up, confirmed my information and escorted me to a well-appointed and comfortable waiting lounge. I was able to track the status of my vehicle the entire time and was ready to go sooner than I thought. Checkout took just a minute and I was escorted to my vehicle, which had been washed and looked amazing! Will 100% come here again!

Took my car in Monday for a tire, called them 2 hours in advance to make sure they had my tire on hand. Got in and talked to the service advisor and waited in the waiting area for about 2 hours before being told that they do not have my tire on hand, but was told the tire is covered under warranty. Went back in Tuesday to pick up my car and paid only to be called back about 3 hours later and being told they processed the warranty incorrectly and I actually owe more. Get it together… I will not be coming back to west Houston Infiniti

Seydou was extremely helpful. He was very knowledgeable about Infinitis products and their multiple features. I highly recommend that you visit the West Houston Infiniti location. We are very satisfied with our NEW purchase. Thank you!

I must say that my experience at the dealership went very well. Robert in finance was amazing and the same goes for my salesman Larry. Now baby is riding cleaner than me.......Lets Get It

Thanks David Torres for your excellent service!

Big time scammers!!!! Do your research and go somewhere else. Went there to look at a car, called to confirmed it was there. As soon we arrived to the dealership, the car was “sold”. This was probably 25 minutes after calling to confirm it’s availability.Looked at another car, it was “certified”. Went in to do paperwork and magically the car was no longer certified. It still shows certified on the website. When asked about it we were told it’s a typo…….. reached out to the GM no response for the above mentioned issues. Went to another Infiniti dealership and received wonderful customer service.

Be aware of the scam. We leased the infinity QX60 here for 39 months. We got a call from dealership that we need car back early at 36 months and not to worry about remaining lease . So, we returned it after 36 months. We got financial statment for remaining 3 months when we denied they send it to collection. I paid that and went to dealership today. I spoke to General manager and he did not even care and said its your fault we ask everyone to return early and you have signed contract so, you have to pay 39 months.. so make sure anyone returns g early get it in writing so that u r not liable .

I do not drive much and took a trip two weeks after purchasing a 2018 Honda CRV. During the trip, I learned the rear passenger window did not work, and the battery in remote 2 was low. West Houston Infiniti said a week had passed so they would not fix either item. My advice ... check EVERYTHING on your vehicle before completing your purchase. Dont trust their checklist.

Dealer quoted one price, then the next day sent a new quote that was higher than the original. Even after we got beyond that and agreed to meet to finalize the purchase, the sales person told me the car was sold and no longer available (although, it is still listed for sale on their website). This bait and switch seems to be a common theme - read through the reviews!! Sales person said he was just a middle man in the process and had no control in the process.

Great service all around. gave a great offer for my trade-in vehicle with a seamless haggle free buying experience!

As always the experience is smooth and informative. My interactions with Daniel are always warm, conversational, and pleasant. It makes me feel more like a friend than a costumer. Keep it up!

My car experience with West Houston Infiniti was great. Sebastian was awesome to work with. Curtious, kind, thoughtful and helpful. Even when I called to set up the appointment to see the car I purchased he had the car ready for me when I drive up. It was terrific the best car experience I have had and I hate car shopping. Lol!

Exceptional Experience! After communicating with the other 3 Infiniti dealers in Houston prior to visiting, West Houston Infiniti was truly the best to go with. The sales rep (George Lane) was terrific, friendly, and informative! The manager (Alex) truly surprised me and not what I expected- he made the client experience even more positive. The finance manager (Ki), like his teammates, justly delivered- and hes a funny guy.Long story short, the staff here did NOT have that pushy, dishonest, and deceiving car salesman stereotype many of us have seen.Ive purchased many cars over the years, and I know how to spot the bad ones. This dealer did not play that car game. Just upfront fair pricing- everyone wins. Thank you!

Jeff is awesome, he made it a great experience. I was actually thinking about trading my infinity in for a truck but thought if I’m gonna get this kind of service maybe I’ll stick around for a little while longer.

I strictly come here for my vehicles maintenance. David from the service department does exceptional job with my vehicle that’s why I comeback.

Turned in my lease today and it was an exceptional experience. All of the staff is very congenial and professional. They made a rather heartbreaking experience seamless and enjoyable. I will come back for the next one!

Josh is always a pleasure to work with and is the reason I always bring my car to the dealership for any issues. Really appreciate his candor and the working relationship we have.

I love West Houston Infiniti. Every time I go there I am treated like a King. Mason my rep went above and beyond.

Great experience. Daniel took care of my car maintenance and he was very helpful.

Josh was my service manager when I took my qx80 in for service. He was extremely helpful and got my truck back to me when he said he would. Not only that, he mad sure to call with updates throughout. I will DEFINITELY be using him again for any of my service needs.

David Torres gave me exceptional customer service, great asset to your company, keep up the great service!!!

Great and smooth transaction.

I usually dont right bad ratings but this is my second time having a bad experience at this location. I scheduled an appointment to have an oil change. They told me to check with the front disk and I did. An hour later I asked about a time estimate and the front disk replay your service advisor has not help you yet. Everyone looked so confused. Sales advisor told me someone drop the ball and they are so sorry about the delay. They will skip washing the car to speed up the process. An hour and half later the sales advisor offers me a $3 discount assuming my 1.5 hour delay is worth that much money. Horrible experience and never buy and infinity again. 2.5 hours is too long to wait when you have an appointment scheduled for a basic oil change.

I scheduled my first maintenance with Josh Jacob of services and he mentioned what needed to be done and asked if I had other concerns. Josh took care of everything and my ride is back in tip top shape, hes very professional and knowledgeable. Hes good with updates on your car and replies in a timely manner when you ask questions.

Truly a first class experience from the moment I pulled up. Thanks for taking care of me!

Daniel and the staff there made my buying experience special, easy...overall great! Hes been a lifeline and help even after my purchase. Ill definitely be buying future cars from him.

George is exceptional recently had a chance to work with him. His knowledge and expertise along with his genuine interest to help the clients is very valuable. Thank you George

Dan was very friendly and professional. Got me in and out within an hour for an oil change. I will definitely come back again!

Technician met me at the door and started on oil change and tire rotation right away. Took exactly an hour. Staff we friendly and courteous. Also i did need other items completed but staff were not pushy and did not attempt to force me into a 500+ bill. Overall great service

Best dealership hands down!11/10 service11/10 transparency11/10 satisfaction

Great response from all departments made my new lease easy and efficient!

Daniel was great.. I use to dread coming I never felt welcomed and my previous advisor was so sarcastic. Daniel was pleasant, patient, and very informative! He took very good care of me and is a great asset to the company!

Ive been coming here for almost five years now and Ive always enjoyed it. Mostly for oil changes which I feel are reasonable for fully synthetic and a luxury brand car (~$40). Todays visit made me question my loyalty, which was just a routine oil change but came back with a laundry list of critical issues. Dead battery, which Ive had no issues with and is less than three years old. Dirty power steering fluid, dirty brake fluid (less than a year old), and an in-cabin air filter needing to be changed (which apparently is a critical issue?).Now Ive always been a trust but verify type of person, so I went home to check these items out. The power steering fluid is indeed dark and a little low, so Ill call that a good inspection (first picture). Then I checked the brake fluid, and it looks pristine and at max level (second picture, again less than year old fluid). Did they actually check this, or just say it was bad? Then I checked the battery with my own multimeter, 12.53, which admittedly is short of the desired 12.6, but most importantly it passes a load test (see the green light in the third picture). It just needs a charge, which anyone can do. Im not sure what Infiniti rated it at, since they didnt give me the report on it. As for the cabin air filter, I always do those myself since its less than $20 on Amazon and less than 10 minutes labor. Same for engine air filters, I laugh at how much they charge for $12.95 air filters and quite literally 30 seconds of labor.This experience makes me second guess if their critical issues are indeed necessary, or if they are just trying to up their revenue (maybe to pay for the fancy new iPads they just started using). Their customer service is still fantastic and I do like coming here, hence the ok rating, but I really dont like getting tricked out of money. Ill still come their oil changes, but Im going to have to independently check every other recommendation they give me from now on.Edit (12/9/18): I just went to drain and flush my power steering fluid, and the reservoir plastic must be discolored because the fluid is very light brown (as seen in the new photo of the paper towel). New power steering fluid is clear-ish, and gets brown over time. This means that this critical fix is yet another thing they tried to charge me for that wasnt necessary.Edit (1/2/19): After two weeks in cold temperature airport parking, my battery had a weak start. Ill give credit where its due, the battery will need to be changed in the near future.

For anyone looking to purchase an Infiniti I highly recommend West Houston Infiniti! I had a wonderful experience there! George Lane, the sales consultant, made it very easy and comfortable for me to choose the vehicle with the protection I needed. General sales manager Alex was very friendly and helpful also!

Awesome experience! I have never had this level of service!

I worked with Daniel Saucedo to purchase a 2020 Infiniti QX60. He was very knowledgeable on the vehicle and responded to all of my inquiries promptly. Very pleasant and smooth car purchasing experience.

Find another Infiniti dealership that actually cares about their customers.

Completely astounding. If I could give West Houston Infiniti 0 stars I would. They were recommending 1600 worth of repairs on my car, that weren’t necessary per my mechanic. To top everything off, I expected to have my car clean when they were finished, and it wasn’t.

Great customer service. I had a problem with my car battery, but didnt have an appointment. They still took care of it for me, and very quickly I might add. Even washed the car.

We had an amazing experience too to bottom at this dealership. After many years of trading Yukon xl’s every two years and never getting top notch service anywhere we decided to make the change to a QX80 for the luxury. Daniel Saucedo was amazing during the whole process and was amazing with his follow up on some items they agreed to fix. I HIGHLY recommend anyone visiting Daniel if you want a pain free buying experience with great follow up. We will be repeat customers for years to come.

I’ve had a few rough experiences with this dealership but I can say that my service advisor, Daniel, is awesome. He always makes sure to take care of me and is very honest and open. If anyone needs service, go see Daniel and he’ll take care of you

Service Department is horrible, do not take your car there. The reviews that have 5 stars probably was offered a discount to right a review. Go to Sewell they are more responsible with your car will fix it and provide excellent customer services.

So over this past weekend my service engine light came on. I think it was just bad gas because after I refilled up it went off, but to be safe and because my car has over 200k miles on it I wanted to take it to a The Infiniti dealership thinking I would get the best service for my Infiniti. I get there and get this sense that sense my car is 8 yrs old it’s not as much a priority for them. They assumed I would be asking for a loaner because my service guy was like well we will see. I’m like I do not need a car I have a ride coming. Ok no big deal then he goes over the diagnostic fee of $175 and I’m aware there is a fee I mean I understand this is a business. However he calls and they send a text (which is awesome by the way) showing everything that came up from the diagnostic test. We go over it and he points out my catalytic converter is out and it’s best to replace both for 2600. Then there is a laundry list of other items totaling over another 1500 that are on the list. Knowing that I’m already on the hook for the 175 I think well let me get these other things done. I have 2 months to figure out the catalytic converter situation (that’s when my inspection expires). So I get up there to pay the 1300 for the items I approved thinking the 175 wld be waved because I was getting work done there. NOT (so be aware) so my total was 1100 but because I did not get the catalytic converter fixed they added the 175 diagnostic fee on there as well. I’m not saying don’t take ur car there. Just be aware because when we were talking about what work was approved at no time did he mentioned that caveat. If I had known I would have just paid the 175 and took the vehicle somewhere else. And on top of that he asked if I wanted the car washed because I have a wrap on it. I appreciated him asking what I don’t appreciate is the car not getting washed lol as you can see from the pics. When I pointed it out to the porter he says well yes it was washed but since it was left over night this is what it looks like now. As you can see from the pics that’s a lie the car was never washed but they assumed it’s an old car no big deal. Personally I won’t bring it back. I think they have lowered the standards of there service advisers, probably to save money but once again the consumer pays for the companies bottom dollar. I love my Infiniti tho!!! Parts are expensive!! A head light alone is like 400.... fog lights like 200 (fog lights cost a lot to install as well because they have to remove so much to install.Oh one last funny when I asked about the 175 and all the other stuff that was pointed out. He said the diagnostic was for the converter. The other things pointed out were complimentary 😂 next keep ur complimentary lol honesty I thought it was all part of the diagnostic but of course they are not going to let you know that so please be a diligent consumer.

Great experience in the service department. The itemized electronic approval system makes it easy to prioritize your service and choose only the service you would like for them to perform on that day.

Car was serviced as described and within the hour.Very pleased with West Infiniti.

It really was exceptional. David helped me out, set up a loaner, did a thorough inspection, recommended repairs and all went as smooth as could be!

Service department is always friendly and efficient. I love the email notification to approve any additional items that may come up upon during inspection. I have always appreciated Joshs efforts to keep me informed and save money!

I had a great experience overall, the issue my car had was fixed and everyone was extremely professional including Mason who helped me.

I came in with my older model Infiniti for a warranty recall repair. The staff in the service department were prompt, courteous, and attentive, and the experience of obtaining and returning the loaner vehicle was quick and painless. Thanks for the top-notch service!

Cant beat the oil change service with a coupon at this dealership! Even better price (yes I say this for a car dealership service shop!!!) than other local car repair shops!

I’ve lived in Texas for over 10 years now. After I purchased my first Infiniti I was able to have an enjoyable experience at the west Houston location. Over the years I’ve moved in different cities for work purposes and I’ve always gone to this location no matter the distance. I trust this team with my vehicle every time. Josh is phenomenal and always takes great care of us. Coming from the customer service industry I appreciate when I get good service. Everyone is quick to post about the bad they experienced and not often the good. I wanted to let it be known that this is the best dealership hands down and josh is a great asset to the team!

I was sceptical, dont really know why but I was. This dealership put my fears to rest. Everyone was friendly. The young lady that checked me in, set the mood for the entire visit. They took care of my car, kept me uniformed and even called back with answers to my questions. Thanks Mason and everyone at West Houston Infiniti

David did a great job and stuck to the timeline.

It was very professional and attentive. Salesperson Austin picked me up at home and drove me to the dealership.Finance manager didnt try to add on packages, etc. All and all I highly recommend.Chris

The True Infiniti Experience at this dealer! Ask for Ronny!We took home an awesome Q60!Thanks for the great and fast service guys

Excellent experience buying a pre-owned QX80 here. Got me the best value for my trade in. Was in and out in a few hours.

This was a 5 star review. The sale was super easy. Skip ahead a few months when I decided to cash in my extended warranty. Ive tried to call their finance department and left multiple voice mails and emails. Silence....Their sales department is fantastic, service is great. Their finance department, however, will keep me miles away from ever stepping foot in this business again.

I worked with Larry Porter last Saturday in hopes of getting a Q50 sedan. Larry was able to find me a car in my price range, with the mileage I wanted and the experience was nothing but exceptional. I would defiantly recommend anyone looking for a new or used car in the West Houston Infiniti area to contact Larry for assistance.

So very helpful in all areas. my questions were all answered.

Best experience I have ever had buying a car. no hassle no pressure no games. Salvatore did an awesome job. Will certainly use them again

This was the best car buying experience we’ve ever had. My wife is so happy with her QX80. She just loves it. Thank you Seydou and West Houston Infiniti!

Overall great experience. Bought my vehicle 6 months ago and was pleased with the entire process. I had my first service appointment recently. My salesperson was Dwayne and my service advisor was Oscar. Everyone was pleasant from the receptionist to the managers. I drove from The Woodlands to do business at West Houston Infiniti and Ill continue to do so.

Great customer service, and Mason’s an awesome advisor. Very dependable and always keep you informed every step of the way.

Called several times to see if our car was ready and associate would never call back. After trying twice and being told they would call us back, we had to call them. After an hour of waiting, called again and talked to associate and he said it was ready. Got to dealership and car was not ready. This is our second time that they said our car was ready for pickup and when we got there we had to wait over a half an hour to get our car. Not going back again.

Great service. Very nice. Professional. Helpful. I had my car inspected. They were prompt.

Very professional and helpful service rep. Highly recommend.