I’ve bought a lot of vehicles in my life and for the first time I really felt appreciated as a customer. Daniel Baker was our salesman and I will say a top notch employee. He made us feel comfortable and like old friends right from the start. He was friendly down to earth and very honest. The dealership in itself was very welcoming and down to earth. Also Rod Smith the used car manager was very reassuring and helpful. We will definitely be back to this dealership for the next family vehicle. This is a Sonic owned dealership so if you’re internet shopping and find something on Sonic call Daniel Baker at Jaguar Houston North he can pull any vehicle you want from Sonic and make you’re experience very easy and confident. Thanks Daniel we will definitely be back

This is the second car that I have bought from Houston North in the past few months and honestly, I can never see my self buying a car from anywhere else in the future! The experience was nothing but a pleasure. My salesman Daniel Baker is top notch, knowledgeable and professional while fun and pleasant. All of the staff are so helpful and personable, including the GM Ryan. The quality of vehicles are incomparable. Customer for life!

Amazing customer service from my salesman Daniel and from the manager Rod. The entire process was smooth and quick.

Excellent straightforward communication with Marcos from the very beginning of my inquiry. He really delivered excellence and was patient in answering all of my questions through text and calls. Suzette in the business department was equally excellent. She was very thorough and clear in the entire process.. Their level of professionalism along with friendliness exceeded our expectations. We were in and out in 2hrs and drove away with what I went to look at. I cannot see myself purchasing any other vehicle from any other dealership in the future.

Recently I purchased a 2021 F Type R from Jaguar N Houston. Michael Russo was the salesman and he did everything he said he would do- I flew in from CO and the car was as described and ready to go. Michael is honest, precise and this was very good experience- The finance amanger and service manager were top notch too- I highly recommend this dealership.

I bought my Jaguar F Pace from Michael Russo sight unseen. I met Mike in October 2020 OVER THE PHONE - never meet him in person until the day I went to purchase my vehicle. I told him the type of vehicle I wanted and Id settle for nothing else but that vehicle - a Jaguar F Pace. I told him Id be ready to purchase it April 2021time-frame. Mike called me periodically each month. We talked about the vehicle I wanted, how it handles, and how others who have bought the vehicle were pleased with it looks and features. When April 2021 I contacted Mike to tell him I was ready to come and purchase a Jaguar F Pace. Mike said, Come on over Deryk, we have your vehicle ready for you. Im excited to meet you in person. Mike welcomed me with open arms. The dealership was beautiful and immaculately designed for jaguar Land Rover vehicles. The staff I met were friendly with the utmost hospitality. Mike even introduced me to one of the directors, Rod Smith, who also made me feel right at home. I bought my Jaguar - SIGHT UNSEEN - and I am indeed pleased with it. Thank you Mike Russo and Jaguar Houston North. As the Arabs say in the middle east, May Allah (God) rain down upon you a thousand blessings.

I showed up with my wife to look at a used Corvette located on the lot. Marcos Arguello came out to assist us with any questions and let us take the car for a test drive. I decided to buy the car a few days later after working out some details with Marcos over the phone. Marcos was very helpful with every step along the way and he made the purchasing process extremely easy. I am very happy with the car and my experience.

From the time I called til the time I walked out of the dealership Michael made my experience an UNFORGETTABLE one! Very personable, and treated us like family. My experience was nothing short of amazing, and everyone I met was very friendly. I walked in and out with exactly what I wanted at a STEAL! Thanks for the best car buying experience yet!

Nate is the guy you want to help you get into a car,professional and cute..married though.

Quick and easy, the best dealership I’ve been to in a long time. I was in and out in a matter of a couple hours.

Most enjoyable experience Ive ever had buying a car. Everyone involved, from my salesman, Marcos, to Suzette in Finance was extremely professional throughout the entire process.

If you plan to purchase Jag or LR with a hope that your going to get premium service because they are premium brand.. you will be disappointed to your knees. The Service is one of the worst I have experienced. A non premium brand can offer better service. I bought the car from this dealer and had to come back in for service within 2 weeks. Parts were ordered under warranty, was called in to showroom for fix, when I arrived and waited 30 min. I was told wrong part was sent in correct box. Now have to wait again for 3 weeks. Overall it’s been a month and no sign of issue resolution. Short on words to express the disappointment.Save your money. Go next door to Porsche or Audi

Impeccable customer service. Who ever the young guy was that took care of me was awesome.

Josh was very helpful. He made sure that everything was done quickly while I waited.

Very nice people. Help with everything. Great feeling while waiting.

Very awesome experience loungier was very clean Joshua was great and taking me through the process of just having my vehicle inspected

I am buying my 1st Jaguar ever from this place. The salesman Johnny is good. No harassment

We purchased a pre-owned vehicle from this dealership and had excellent customer service with our salesman Alex. Although we didn’t purchase one of the luxury vehicles on their lot, we got the luxury experience. We were provided with clear details and the transaction was seamless. We definitely recommend Alex and we look forward to returning when we’re ready to purchase our next vehicle in the future.

I stopped by Friday morning to look at a 2010 Nissan Maxima for my girlfriend and Johnny helped me out. My main concern being out there that morning was if Id get decent treatment being someone looking at a ~$10k car as a lot of people stereotype luxury dealerships as not being friendly to people looking at cheaper cars. I am very happy to say that this was not the experience we got from Johnny and he was very helpful and courteous the whole time. After I left I talked to my girlfriend and she decided she wanted the car and started working with Johnny to see if she could get approved for financing on it. Unfortunately the Maxima sold the same day but we were given a few other options and found a 2017 Nissan Altima that we really liked at a fair price. We ended up working a deal on that car and the process from start to finish was very painless. We worked with Kenneth in their finance department and he too was very friendly to us and didnt try and push anything we didnt want onto us. All in all we are very pleased with Johnny, Kenneth, and Jaguar Houston North as a whole and look forward to taking delivery of our new car soon.

Great experience. Donna was very personable and informative. She made the car buying experience enjoyable.

Donna at Jaguar Houston North is awesome, she has found me my dream vehicle again. Everything is top notch. I loved my car that she picked before so much that I named my business Jag. My new Jaguar is a show stopper.Thanks DonnaLainey 💕

My husband and I drove to Jaguar Land Rover N Houston to “just look” at a vehicle. We were immediately greeted my Mike Russo. Mr. Russo was personable, knowledgeable, and professional! The entire staff was as friendly as can be! Mr. Russo worked with us and we ended up with an offer we just that was just too good to pass up. We drove off the lot in a beautiful new Velar and knew that if we needed anything, we could call Mr. Russo without hesitation. Highly recommend Mike Russo at Jaguar Land Rover N Houston!

Awesome staff! Daniel was great and helped us with a purchase, though it took a long time, well worth the wait. Clean facility. Great place to purchase a vehicle

Andrew was very professional and pleasant. He made a difficult situation tolerable

Always the worst customer service available . Parts department is completely unorganized. They domt save account information. And the reps are very unattentive, IF you even get ahold of a rep after waiting om hold for almost an hour .. happens every time we call from our company

Jaguar Houston North is a class act. Everyone there was very helpful. I had a pleasant experience with my salesman Michael Ruso. After I purchased my car. he took the time to educate me on the vehicle and even called me the next day to see if I had follow up questions. I highly recommend them.

Service technician displayed exceptional customer service.

It was the best experience I have ever had

This is my 2nd time to purchase a vehicle from Alex Nasledov. He has 100% proven to be a very trustworthy and professional Sales Guide, which makes buying a new vehicle a pleasant experience! Over the past 3 years, after my first purchase, I’ve always been able to reach him and he always had answers for me! I highly recommend using Alex as your Sales Guide!

My wife and I just purchased our first Land Rover from Jaguar Land Rover Houston North, and we couldnt have been more impressed with the level of service and professionalism that we received. Our sales rep, Alex, was extremely knowledgeable and made the shopping experience very enjoyable. Weve been to various car dealerships in the past that have been pushy to make a sale, but Alex was the complete opposite. He went out of his way to make sure we were comfortable with all of the cars features, explained everything in detail, and did everything possible to make sure we left with a positive experience.This was our first Land Rover purchase but look forward to dealing with Alex and his team many times again in the future! Extremely happy with our purchase.

My wife and I went into the dealership to look at some vehicles. Johnny was our salesperson. He was very friendly and knowledgeable about every vehicle we looked at. The experience was hassle free. I would recommend the dealership and especially Johnny to anyone.

Very nice ppl. Nate was prompt straight forward and helpful. The whole team was nice. My first visit and I was impressed

Jaguar Houston North, where to begin about our encounter? One of the best car buying experiences I have ever had. The facility was inviting and very clean. To add the service was EXCELLENT. I rate the service we received a 10 out of 5 stars. Alex Nasledov is the sales person to have. He was very very professional, thorough and knowledgeable about the vehicle he sold to us. The transaction went smoothly and rather quickly. ALL of our questions were answered and every phone call was answered and/or returned. He kept us informed every step of the way. If you plan to purchase from this dealership ask for ALEX and you won’t be disappointed.

5 stars for Alex today on the purchase of my GMC Yukon! It was an easy process! In by 12:00pm, great deals were made with my trade in and driving away in my Yukon by 4:00pm. Thanks again Alex!, Ruben D.

Michael Russo helped my fiancé and I purchase my dream car!! Mike greeted us at the door and immediately made us feel welcomed! He was very knowledgeable and professional, and took the time to show me everything about the car inside and out! Our over all experience was very enjoyable and I definitely recommend going to see Michael Russo at Jaguar Land Rover North!!⭐️⭐️⭐️⭐️⭐️

Top notch customer service and a professional, friendly sales team were the highlights of our car buying experience. We found the car online Tuesday night, test drove it Wednesday night, and Daniel drove it to our house Thursday afternoon. We signed our papers at our kitchen table. If you’re looking for a new or used car, give Daniel a call!

Alex Nasledov was very friendly and knowledgeable regarding the vehicle I purchased. I am normally very uncomfortable going to a dealership to purchase a vehicle. My experience at Land Rover Houston North was amazing. Thank you!

Mike was very efficient and professional. Told him what we wanted and he helped us get it. He even included window tint with a few extra dealer insurances. I would also like to add that we were not inundated with an unnecessary long and drawn out sales pitch. In addition, he was straight forward and informed us of exactly what we would be paying per line item. We highly recommend Mike and Jaguar Land Rover Houston North.

Very nice process, I made an appointment. Drove to the service door at the appointment time and the entered some info into the computer and sat me in the very comfortable waiting lounge. After the promised time had elapsed, they were done and delivered my car, nicely cleaned. Couldnt be easier, especially during this time of COVID.

Marcos Arguello helped me with my Land Rover Discovery purchase this morning. He assisted greatly and helped me pick the right model for my need. Best car buying experience so far.

Alex was so awesome to work with. He knew literally everything about the vehicle!! Wonderful buying experience. Would highly, highly recommend.

I just took delivery of a 2019 XE demo. Alex Nasledov handled all the paperwork before I arrived, had the car prepped and ready to go. He explained everything and even set up the app. Also, I got a great deal. F&I was quick and painless as well. I recommend this dealership without hesitation.

Adam we as an absolute pleasure to work with. He took great care of us! Our finance guy was great too.

Perfect! Daniel Baker is a professional! We told him several months ago what vehicle we were searching for. Daniel found a few, we looked at them; and finally his work paid off. Daniel found us pre owned Lexus at a another Sonic dealership. EXACTLY what we wanted. The price was great. We bought the car!Thanks Daniel, we will be back.

Great Service !

The buying process was easy. However when it was time to set the vehicle up with the apps I can never get a solid answer on when to come in to get it done. I called 4 or 5 times and always get a promise of a date and time but it never gets followed though. To this day I have yet to get an answer.

Nate was so dope! He helped me while being super patient and I feel great about my purchase! Im definitely recommending him to all my family and friends.

I had a fantastic and hassle free shopping and buying experience at this dealership. Mr. Rishi Saeed was the salesman I dealt with. He was very friendly, professional and definitely a man of his word. I recommend him highly to anyone looking to buy a vehicle at the dealership 👍🏾

My sales team member Donna was amazing to work with. Ryan was as well. I got the car I was looking for, and I am happy with the value. It did however break down within the first few days of me having it. Donna did what she could to make sure I had a vehicle and as little inconvenience as possible.Having said that I am not impressed with the service team so far. The repair took a bit longer than expected, and given the coolant leaked all over the engine I dont think cleaning the fluid off the engine, especially the portions that get hot, would have been too much to ask. Hopefully this is not typical of my path forward with service.

Went to drop a car off for repairs theyre very fast and efficient

Absolutely the best service. Thank you Donna Watkins for your prompt, reliable service.

We love driving our new Jaguar I Pace. I have wanted an electric car for years and so far am not disappointed. Our salesman, Nate, was great to work with but because he is relatively new to Jaguars and electric cars, he occasionally had to get help answering some of our questions. I still would be very happy to work with him again and would recommend him to any friend looking to buy a Jaguar.Chelsea Lindsey was really great! I had read the owners manual prior to working with her and had lots of questions. She was extremely helpful answering all my questions and set up things I didnt even think to ask about. (I was amazed that she actually came to our house instead of meeting us at the dealership as we had done with trainings at other dealerships!)Our only complaint is with the finance who have not been responsive to our request for a refund check which they have owed us for the past 2 weeks.

Just bought my first jaguar! This was by far the easiest and best experience I’ve ever had. John was great! He definitely made the process go smoothly. Would definitely recommend!

We just bought a 2019 F250 Sport from this dealership and it has been one of our best car buying experiences yet. Mike Russo was a pleasure to work with and got us the exact deal we wanted. Would recommend him and this dealership to anyone! Thanks yall for the awesome new eide

Finally, I purchased a used 2018 Jaguar from JHN and I have had a rough time. BUT nonetheless the team worked with me to fix the issue. Ultimately, I think I am satisfied with the salesman and service advisor. Upper management, needs more training on how to step in and engage with customers who have escalated issues.

Michael Russo was great!!! He was very helpful and kept us laughing! Ive bought several cars and I tell you this process was so quick and easy! I dont remember the finance guy name but he was awesome as well!

Love my new car! Professional, friendly staff; low pressure sales approach. This is my third purchase from this dealership. Loved the new service of having someone come to my house a week after my purchase to make sure that I was familiar with all of the new features that the car has.

My Husband and I had a wonderful experience with John our Salesperson. They were courteous, and they did not pressure you in any way. I spoke about this place just yesterday to a realtor who is looking for a vehicle and I told him this was the place to go!Thank you for everything! I love my new Jag!

I purchased my new/used vehicle, Jaguar XJL about 3 weeks ago. Even though my experience was a little less than ideal, my salesperson, Johnny Criswell, did an awesome job of rectifying my issues. Johnny Criswell was very professional, courteous, and took time to check with me about my vehicle even after the sale was done. Im hoping to change this rating of 4 to a 5, as my experience and relationship continues with Jaguar Houston North. But, if I was only rating my salesperson, Johnny Criswell, I would have rated a 5!!

They did a great job on diagnosing and fixing the problem. Always courteous, professional and timely!

I rate this dealership 5 stars. I bought a car from here about 3 1/2 weeks ago. I dealt with Michael Russo. He made my process so easy. He was knowledgeable and kind. He was really great at helping me entertain my little boys too (anyone that have little ones know how antsy they can get). He s personable and professional. His approach from buying the car to servicing my car has been 5 star! If you ever go to this dealership, ask for Mike Russo, you wont be disappointed!!

I have bought a lot of cars and been in a dealership or two and this is by far the best customer service I have ever received and I didn’t even by my car here. Josh and his team communicated the process, got me a loaner and delivered on all timelines and expectations. This is what a high end car experience is supposed to be. I’m impressed.

I scheduled an appointment for my 1 year maintenance. I waited in the customer service section while my vehicle was checked and serviced. No issues. I was comfortable and taken care or. Pleased with the overall atmosphere and treatment.

Always excellent service. They actually convinced me to buy a car when I had no intents on buying one there. Steve Coleman is a great salesman and really knows Land Rover. He is very knowledgeable and had been beyond helpful every step of the way. The entire staff there has been polite and helpful whenever we go for a quick wash and fluids. If you plan on buying a Land Rover /Jaguar, get it from here. Hell, even if not, go there, ask for Steve, and you might walk away with one.

I went in to test drive a F-Type. Adan Martinez was very helpful and was able to answer all my questions. I could not reach an agreement in price and did not purchase a vehicle from here but I want to give kudos to this sales person and his professional behavior.

Fantastic buying experience on our new Jaguar! We had been looking for quite some time and Gary made it a seamless process. I highly recommend you ask for him as he knows these vehicles in and out. Very clean facility with a customer oriented atmosphere.

My sale rep Alex, did an awesome job explaining to me about the car that I purchased as well as keeping me updated on the maintenance that was being performed. He also called me a couple of times to share with me what the next step was with my vehicle . Thank you Alex for your hospitality.

Mike Russo is the man!!! He was extremely flexible in being available to help me and displayed top notch professionalism through out the entire process.

Love Love Jaguar NorthStaff us professional and polite

This was easily the smoothest purchase in my life. From the sales staff (Adan is great) to the finance dept to the service department that went above and beyond- Ryan is the best! I have purchased several vehicles and they treated me great even though I was just there to purchase a gently used (cheap) vehicle for a commuter car. I have nothing but good things to say about them.

Its a nice place but they kinda made me fill like I didnt belong in that place

Worst Customer service I ha e ever been exposed to brought a 2019 F Pace in 2019 . I have taken the car back 4 times . Worst Jaguar dealership within 250 miles of houston . If they treat a disabled, just think how they will treat everyone else. NEVER AGAIN

Great service experience! Talk to Adviser Alvaro Ramirez.The service advisers at this location are top notch. Helpful and friendly. For example, Alvaro Ramirez, or Al, as he is popularly known, will do all he can to meet your special needs and get your Jaguar or Landrover back in top condition, all as soon as possible, and as cost effectively, as possible. I rate this service 5 star without hesitation!

Great dealership!! Highly recommend them!!

The general manager Kevin is a true class act. He truly actually cares about his customers and he is the best example of a general manager. He handled an issue I had regarding my jaguar last week and he made sure I was taken care of. Good job Jaguar North! I will for sure be doing future business with them!

Everything went very well from checkin to pickup and the work was completed on time.

Jaguar North Houston was great.I purchase an XF Diesel and am very pleased. I am not a big fan of the car buying process, but they made it fast and easy. I feel that I bought a great car at a fair price.

We just had the best car buying experience at Jaguar Houston North! Mike R did a great job answering every question, and even texted me a photo of one area of the car at our request. Afterward, Frank in finance customized an extended warranty package that we could not pass up (our 1st purchased in 35 yrs of car buying). Thanks for the great service!

It took me a year to make this decision. To buy my F Type Jaguar. Now I realize I have missed out on a year of joy and excitement. Of having one of the greatest experiences of my life! For those of you! Who are trying to decide. Should you buy this car. Go test drive one. I guarantee you want leave without one! They have one of the best sales staff in Houston!

I just recently bought a used car from here. It was my first time buying a car and so it was definitely a little nerve-wracking figuring out proper financing and picking out a car that fit my needs. But the team made the whole experience a pleasant one and, most importantly, I love my new car! Would definitely recommend these guys.

I purchased a 2014 Range Rover Sport from Brittney Russell and had the best experience! She did a awesome job explaining everything about the Sport. I bought it on a rainy Saturday and she called first thing Monday morning to schedule a detail and still continues to take care of us a week later.

Great experience. Very courteous and professional. I scheduled an appointment was able to accommodate my time constraints. Went to Service dept. then waiting area - opened laptop and started to work and before I know it the service was completed.

Buyers beware!!! Whatever you do make sure you read EVERY SINGLE WORD on each document you sign. We purchased a vehicle from this dealership and asked for GAP insurance, we’re told we got it and then 2 years later when we got into an accident we’re told we did not have it. We try to resolve the issue and low and behold they added some other protection, that we didn’t ask for, but now it’s too late to cancel of course but creates more problems with the remaining balance we now owe the bank. You try to call them to get answers and sure enough no one wants to return your phone call but if I was buying a car I’m sure I’d have 10 salesman calling me back. All in all there are far better dealerships to go to where there are no hidden fees or protections added without your knowledge. We ended up purchasing at a Sewell dealership and man what a difference. My advice, go to Sewell! And no I don’t work there. I’m just a VERY satisfied Sewell customer.

Great car buying experience, really worked with me through many hurdles along the buying process. Met demands and ensured I drove away happy. Nic did a great job!

Just got an amazing deal on a new XE! Suzanne Driskill was so nice, professional and made the process a breeze.Beautiful facility with amazing selection!

I had a very pleasant experience buying my Jaguar. My sales person Jacquie Nash was wonderful and super helpful.

Each time I take my Jaguar in for any kind of service I am pleased to say they just keep on exceeding my expectations. Even when our warranty company refused to cover an expense, Jaguar Corporate stepped up to the plate and covered it even though we were substantially out of warranty by that time and the problem was a very expensive fix. The company convinced me to be a Jaguar customer now and for the future. Not just because of Corporate but because of everyone at Jaguar Houston North from the sales staff to the service staff and to all the support staff in between. I have always been treated extremely well by everyone that I have met there for the past five years that I have been there customer.

The experience was excellent. The work was done quickly and the wait was shorterThan I expected.

I bought a vehicle from them. Our sales lady Jacque was very good and courteous. The SUV developed a check engine light problem within 4 weeks. I was a bit disappointed they didnt bother to diagnose or repair. On the flip side, the vehicle still had factory warranty and was serviced at Webster Infinity. I would have given this dealership 5 stars if they would have told me the truck has factory warranty and referred me to any Infiniti dealer. They didnt bother.

Best experience Ive ever had buying a car. My salesman John found me exactly what I was looking for and walked me through the process. Made buying the car an enjoyable and quick experience. I will no doubt be back!

The people at the dealership are friendly and they worked with me on price when I had an exhaust tube to replace. They always wash my car which is a nice perk. They did miss inspecting my rear tail light (during inspection) and since I forgot to ask them to fix it; it didnt get fixed. Fortunately they passed me. :O

I call the parts department to get a price and the guy that answered the phone was very rude didn’t give his name. You will think they will try to be helpful since their their parts are very expensive.

Alvaro Ramirez has been my Svc Advisor every since I purchased my XJ Portfolio from Jaguar North. All of my experiences there irregardless of the situation have been handled PROFESSIONALLY, EXPEDIENTLY, and WITH GREAT CARE. 1 more NUGGET...Cudos 2 The Whole Jaguar Team @ Jaguar Houston North: Service Advisor Team, Parts Dept, Car Technicians, Cashiers, Sales, & Detailers...I DO NOT FRET ABOUT GOING 2 MY CAR DEALERSHIP, THANKS 4 CARING

My wife had a blow out so I called and made an appointment with Jaguar Houston North and paid to have the tire replaced only to find the next day to find the tire flat and to take it back to Jaguar Houston North for them to find that the rim had a crack in it. I called in and spoke with Russell. My first question to him was just that how could you let my wife drive off the lot with a crack rim? Then I went on to let him know that she could have been really hurt or our car could have been damaged. Russells response to me came across as angry, rude, offensives and apathetic. Russell told me that it was the end of the day when my wife had arrived and that his guys had been working all day, were tired and that they must have missed it and he is sorry. Russells response made me angry because my wife could have been killed and the first answer he could give me that he is sorry and that his guys were tired from a long days work. So I continued to probe Russell for more information because the answer he gave me wasnt good enough I needed a solid reason of why this was missed. So I asked him when tires have a blow out do they inspect the rim? Russells response was ( still angry, rude, offensives and apathetic but this time in a rush like he didnt have time for my questions) no that the tire had came in with a nail and that there was no reason to inspect the rim because the car had came in without the warning light on. This offended me even more because Russell had just lied to me this told me that Russell had never looked at the car. When the car had a blow out road side assistance had inspected the tire for a cause and couldnt find one and while my wife was there no one at Jaguar Houston North had even mention a nail in the tire at any time. Russell went on to say that his guy would have never known to check for a crack he said that they check for dents 100% percent of the time but never cracks. I then went on to tell Russell that when we had mad the appointment I had explained to Chris and the young lady that made the appointment that the low pressure light was on prior to the blow out and that it had should have been known to check the rim prior to replacing the tire. This upset Russell because there was a silence then the same still angry, rude, offensives and apathetic but this time I thought he was actually was going to hang the phone up in my face. Russell says well you had called the service department and they didnt tell us over here in the parts department so there was no way for us to have known. My final question to Russell was a simple one and that was when could we expect the rim back because my wife was told that she could get it today and I just need to get specific answer on the time because my wife has to come along way to get to you and I dont want her driving up there for nothing? Russell was pretty much done his tone was cold and disrespectful he said Im at the mercy of another company I dont know when we will have the tire back but I told your wife it would be today but I would call her today to let her know. Russell had just lied not only me but my wife as well to her face that she could get it today. At this point I was pissed off to no end because if Russell an employee of Jaguar Houston North was willing to lie to customers in person and over the phone and be willing to throw his own associates under the bus to save face for his department to a customer that this mans department was not running a tight ship and could have possibly cost my wife her life and or caused serious damage to our vehicle. Ultimately I want nothing from you just the opportunity to openly voice my complaint witch I have done we have the quote for the repair of the tire but I wanted you all to know the life threatening service I have received from your company. Because ultimately this was a rather pleasant, accommodating and smooth process that went terribly wrong when got to Russell and the parts department. This small avoidable issue could have had a disastrous impact on my families lives.

Its hard to make a judgment on a single visit to a dealerships service department, but having visited Jaguar Houston Norths service dept. over the last three year I can say that their professionalism, courtesy, and efficiency are truly exceptional. From a simple car wash to brake replacement, my Service Advisor Al has demonstrated a consistent excellence that I have been spoiled by and have come to expect.Well done.

One of the best car-buying experiences I have ever had. Jim Herford was very friendly, courteous, and SUPER knowledgeable. We walked around the dealership (inside and out) to find the exact color (interior and exterior) of the Jaguar that I wanted. This dealership had the exact Jaguar I wanted--color inside and out. I had found this car on the internet at another dealership in Florida and obtained their BEST price. Daniel, the manager, MATCHED their price. Since I lived 2 hours away, the service people DETAILED the car immediately (and it was spotless) and I drove it home that day. Including test driving the car, negotiating a deal, and signing the papers while they detailed the car, I was at the dealership only 5 hours. If I buy another Jaguar, I will DEFINITELY return to Jaguar Houston North.

All my experiences with Jaguar North Houston have been very positive including my most recent encounter. Customer Service is top notch. Keep up the great work, as it is much appreciated.

I walked in an hour later I was a F- Type owner, made it so easy. The service department was amazing also. Happy Happy owner!

Ask for Garry Greenhalgh!! Attentive and an absolute expert on Jaguar. Worked a miracle to get us the deal we wanted. Thank you for making the process so pleasant.

Christine is a delight... she is efficient and handles my concerns.