Excellent service center. Bilingual staff who follow through on their promises. Easy appointments, quick notification via text when your car is ready and much easier to deal with than the Honda dealer. Highly recommended!

The oil was all gone in my car motor at 8:55 pm passed by pep Boy by chance ..the guy in the counter went out of his way to help me....in addition he gave me a tip of acid buildup on my battery....ancient secret...spray windex on the acid & presto! Love this place..if Id can give da rating a 10..I would..but its not an option. But its truly a Hidden Treasure to find kindness & when an employee goes an Extra mile to help you...a Diamond in the Beach...hard to find this quality of service now a days. Love you guys !!!

Great service. Not too expensive. Wonderful customer service.

It was a very simple repair needed. Day 1, show up a the scheduled appointment, leave the car, walk all the way to walmart carrying a baby only for them to call and say the mechanic is going to lunch and its going to take all day. So because I had the baby I couldnt wait all day.Come back a week later at the scheduled appointment time. Mechanic is late, not yet at work. Leave the car there... get a call 2 hours later saying that the wrong part was ordered for the car and they have no idea when they will get the correct one.I will never go back to this place again.

Due to a incorrect diagnostic I ended up replacing the left from wheel hub ($500) three times in two weeks.I decided to take the car to the Juncos store instead seeking resolution, where they discovered that the noise was coming from the REAR wheel hubs (both) and the alignment was off by two degrees at the front left tire (also paid for at Humacao)!Short story, never go to the Humacao store! Definitely, the last $500 thay steal from me...

Flat tire gone BADTook vehicle to repair a flat. After mechanic an technician inspected the tire. I was told by technician that the tire had previously been repaired and that I needed a new tire. New tire after prorate discount was going to be $106.00. I agreed on repairs. After the repair was completed I asked the mechanic to view the tire. After inspection of the tire I noticed tire had never been previously repaired as explained by the technician and asked to speak with a manager. I spoke with Mr. Bengie the manager and he agreed that my tire could be repaired. He advised on an umbrella looking patch his mechanic was going to install. A day later while away from home with my family the TIRE WAS FLAT. My vehicle was towed to a local tire shop for repairs. I explained the repairs previously performed at Pep Boys Humacao to the technician. Tire was removed and dismounted from the rim because it was leaking air from the previous repair. After inspection tire was never properly patched. A plug was inserted and rubber looking liner was glued in the interior of the tire. Two days later I confronted Mr. Bengie the manager and his only defense was that it was an approved repair. Totally deviated from the repair I was advised

Personel are very helpful and willing to help with what you need very pleased on how thay attended mi recommended my mi thanks pep boys

Not the kind of shop I would purchase auto parts because of high prices and impolite attention and service.

Labor very very expensive, parts are reasonable

Good service 👍

Good employees

Too many workers walking around doing nothing dont even ask customers if they need help

Shopped for wind shield wipers. Cashier assisted with looking up the correct numbers needed for my car model. After the purchase was completed the cashier informed me thst I could go to the service area, present the receipt and they would install the wipers for free. Great customer service.

Friendly and helpful

Jennifer was awesome.

Good service, sometimes slow and other times fast. Prices are so so.

The place for people who love cars. 👍

Very good

I went here to ask if I could do my alignment they said yes to my 1999 toyota camry.i ask how much.they said 30 something dollars or 90 dollar above I said ok give me the 90 dollar above service.after they analyze the car they came up with a prize of $759.dollars for full alignment.do the math.for a new car I would pay the amount but for a older car give me a break.pepboys you disappointed me totally.

Cool 😎

Excellent customer service.

Really good service and excellent employees

Awesome get what you need for your car !!!

Fast and Reliable service

They were very attentive and helpful. Great service and I did not wait long for the service.

First time customer to this Pep Boys and they were great! Fixed my flat tire and added washer fluid at no charge. Thanks guys!!

Great service they when the extra mile to help us with our problem

N/A

Good service

Good stocks. A little hard to find things by yourself. Great location.

Always friendly service and fast turnaround for car repairs. In and out today in 15 minutes to fix a flat tire, thanks Pep Boys!

Great prices & they have lots of parts available...

Execelente

Good, clean, friendly service

Great location with good service. I was able to find most of the parts that I needed.

Excellent customer service

Very good store but service representatives here in PR are not as quick as in the states

Great service and their employees are willing to help .

Good service and good prices

Good fast

Extensive inventory.

Large inventory, high prices compared to other popular auto parts,technicians seems to have good knowledge

Good and fast service for the maintenance and repair of my vehicle.

Clean and safe.

Good service

My favorite place they know how to treat Their ladies when they have a problem with the Car

Use the app or web for discounts. I just saved 25% on an item I purchased.

Kevin Worked a good price for me

I just went to pick up some thread locker, clamps and cotter pins

Have been buying at pep boys. over 40 years.first store is in philadelphia.

Good!

Great service

Excelent & fast service

Great selection of merchandise for automotive needs.

Outstanding service.

Great Service!

Have quite a few options here. Never once have i ever been approched by one associate for help.... they always seem to be to busy doing something like talking to their friends.

Great service

Great service

Excellent service.

Excellent service, specially, Jenny, she is AWESOME!!!!!

Super agrdable

Easy to find.

Good service!

Super

All you need for your car

It is the same as any other pep Boys

Good

Good service

Excellent service.

Good

Too slow

Great

Good

Good

Like

Tires

Awesome

Excellent! !! ! !

It is good but very expensive more employees but good service

Excellent service. And Rapides. Thanks Richard

I find after everything. Very attentive in service

Excelentes precios, personal q conoce su trabajo y establecimiento, amabilidad y eficiencia los caracteriza

What is not in stock in other stores I have obtained here

Customer service is very important, a representative that I asked you and direct you towards what you are looking for would be a success ...

Tremendous customer service

I dont like it at all they tell you that they have the piece you need and when you get to the store it is quite the opposite they do not have it. They must insure first and not waste customers time.

Looking for commas for the car. They made me a good offer.

Great service

Lots of variety

My favorite store there is I get everything for my cars.

Very good service and pizza🤗

I recommend coming at night the employees of the night shift are very helpful and attentive

Excellent service

Good customer service

Good apo

I have always had good service at this store in Humacao P.R.

Always attentive to your need. They help in any doubt you have. Long line but worth theThe wait is sad. The treatment is very good and careful. Holding area.

Very good service.

Great service