Sales person was not truthful with the price of the device. Quoted one price on a device (with promotions) and charged a completely different price on my bill (without the promotion price). He obviously did not include the promotion on my account. He stated that it bill will auto correct and provide the phone charge credit - it did not. No accountability whatsoever.

I went for help to get my phone working. They were only able to sell me a new phone and program my Sim Card. They could not sell me Sim Card Tray. Verizon if your listening you need to fix this. Your a cell phone provider. Not a NEW Cell Phone Provider. If I can take my Car in for service where I bought it, why can I not do the same with my cell phone service? Do Better Verizon Wireless...I pay you almost $200 a month and my issue requires a trip to another store....:-(

The solutions manager Luis was very threatening when he got irritated with me and my questions. I have not felt that close to a physical altercation since the playground in middle school. I left because I was worried about my safety. He has anger problems that are not under control. I will never set foot that store again. I recommend if you have to go there to go with a friend or two. It is not safe.

It would have been nice if the employees had reset my husbands phone instead of telling him to call tech support. I understand after reading about changed at Verizon that the changes by management has created staff who are not knowledgeable or prefer to have customers go to third party tech supports. Management should reconsider.

Was very disappointed with the customer service at this location. Manager Khaled on 10/12/21 dismissed my problem of a faulty accessory within the first minute of talking to him and tried to turn his back to me to move on to the next customer. I had to go through Verizons corporate customer service to find the resolution - they assured me that this problem could and should have been taken care of at the store while I was there earlier in the day.

Went in today. Two employees helping one client with two others standing there waiting. No one said anything to either of us I finally left. Really? They need two people to help one client, while everyone else waits?

Very helpful to fix my phone to work correctly

They were awesome and the staff was great and very, very friendly too!

Dang helped me when I went into Verizon due to my phone loosing the charge so quickly. He was extremely helpful and I was able to get in and out very quickly. Very professional and very helpful.

I had a very positive experience at this Verizon store on January 22, 2021. I needed to exchange a phone I purchased online before the 14-day period expired. Mailing it back wouldve taken me past that period. Frank, one of the customer service representatives, helped me without a hitch. He was very polite and accommodating. Even though phone I wanted was not available, he processed my return quickly and provided resources to find another phone. Very pleased with the service!

Great return policy everything works good here

My husband dropped his cell phone on the freeway and they helped us get a replacement through our insurance. Very helpful staff Michael

Didnt call on customers in order of sign in. It was a long wait, so pretty upsetting

Horrible wait for service. Its a setup to get you to browse around waiting until you inevitably look at a new phone. Dont go if youre in a hurry.

I got all of my questions answered. The gentleman I spoke with was very nice and very helpful. Youre not allowed inside the store. All business is handled outside in front of the building.

Ive had verizon for years. In the beginning, they use to hook you up with free accessories or waive activation fee. These days, not a chance. Matter of fact their iphone 11 doesnt even come with a headset or a cable connector. Youll have to pay full price for those or get it at Amazon.

I had a really great experience here. A store review is so dependent on which customer service rep you get and I luckily got to work with Kyle & Dang. I was in there for three hours and Im not complaining about it because they made it very bearable. I was switching over 5 lines form 2 different carriers so I knew it was going to be a lengthy process. They were incredibly patient and friendly. They also were very thorough and answered my many, many questions I had. I even had to go back a few days after to deal with something phone related and Kyle not only recognized me but helped me efficiently and was just as friendly and professional. Phone business is always a bit stressful and not fun but Dang & Kyle really made it seamless and actually a much better experience than I was anticipated. Thank you both for your great customer service!

Kevin was really helpful,

What a joke, very very slow! Could not help me upgrade to a new phone. Tired of the service. Going over to ATT.

Closing way before 7!

Went on a Monday afternoon. Place wasn’t busy at all. Worked with Joey, who was awesome and answered all my questions! Thank you for the great help!

Your employee Nick is great .I know nothing about phones and he made the process of getting my new phone all set to go painless.

Always great help. Super fast in and out

If it werent for better coverage in rural areas, I would leave them immediately for t-mobile

Staff was helpful, friendly and knowledgeable.

The staff is rude and not helpful! Between the bad service from the store and the horrible staff at the call center I will be switching providers ASAP! DO NOT GO TO VERIZON!

The service is awful starting with the security guy. The manager is extremely unpleasant behaved as if I came to his house to ask for money! I am pregnant they didn’t even offer a chair to sit. Everyone looks so mad

Joey was awesome. Great help and nice.

The sales person didnt know the names of the phones that she was showing us. She even asked me, how did you know that was a nokia?, It was on the face of the phone. And this is just the start of complaints of our last three visits. We will not go back there.

Theyre changing contracts and removing hotspots without a clear up front notification. Im sure its hidden in some fine print I agreed to.

Had questions only.

Helpful, knowledgeable answered all of my questions.

That seems to be a pretty clean place but the staff is busy and they dont have enough staff most of the time so you have to hang out and wait around so Im not crazy about that. Verizons prices are not that good and their deals for kind of weird sometimes so Im not a big fan of that as well. Buyer beware its up to you whatever you want to get you better research it.

I had questions about my new phone that I purchased last week and was considering returning it. The salesman was very helpful and patient with me and even showed me apps I could add to make my phone better for me. Even though I didnt make a purchase today, he was very helpful and spent a lot of time explaining the phones options as well as the different choices of phones, if I did want to return it for another brand. I really appreciate that extra help! Especially when the salesman is on commission!!

This is a great Verizon! It is truly owned by Verizon is not a contracted franchise store which Ive always have left with a sour taste in my mouth. They upsalw you too much but they are in the business of selling products simply testing services High and the wait times are short⁷

Very busy place. I can see why the employees were all so friendly and helpful. What ever we wanted they made it happen! Awesome customer service. Especially the young woman who helped us. She was very knowledgeable in all aspects of her job. Very friendly and patient with a solution to everything I was concerned about. I def. Would recommend this Verizon store to all my family and friends for sure. Thanks !

Great customer service. Was there for an upgrade. They did try to sell us their preferences, gave us recommendations, and listened to my requests. In the end, I was able to get what I intended to purchase in the first place. One of the better Verizon locations. Sometimes you have to drive farther to get better service .

They did a fine job

As a long time Verizon user I am continuously surprised by the lack of ability to achieve any kind of customer satisfaction people in this store exhibit. It has developed since the split with Frontier. My husband and I were treated so badly we actually called our service. **** NO STARS *****

Promptly attended to. Great experience

Amanda was super helpful and not pushy on up selling me or anything like that. I went to 2 authorized verizon retailers before this trip who couldnt help me at all. Thanks so much!

I would not go back there,I went for a simple refund on my shield that I got with my note9 and they offered me 1.49 back.i went outside called Verizon customer service and they gave me full credit towards my next bill,which is fine.That Verizon location is not a corporate store,go only to corporate stores you will see the difference.The way to find out just call Verizon give them your zip code, they will tell you where there is one close to you.

Very fast friendly service. But only open until 5pm.

The agents at this store sold my elderly mother a Galaxy s8+ with a hotspot and an unlimited plan. They totally took advantage of her. All she needed was a simple phone with a couple gigs a month. BE CAREFUL DEALING WITH THESE SHARKS!

A lot of accessories to choose from but I feel like theyre limited on phones. Customer service was great there! Ask for David hes the best.

Joe helped me with my service and he did a fabulous job he is a keeper

The representative very warmly greeting rightaway when I step in the place and kindly answered all my questions.

This store is great! We were greeted as soon as we walked in the store, and within a few minutes we had taken care of everything we needed to. Felipe even helped me find a few extra discounts that I qualified for on my plan but wasnt receiving.

They could not help with my technical question about my android auto connection with my note 8 that works great and my phone connects to my truck but wont mirror my phone screen or maps to the dash on 2017 GMC denali I need the next level up please.

First day was fine, second day forget it. I waited almost 2 hours for the person that helped me the day before, which she told me to do. After being told there were just a couplepeople ahead of me, I waited and waited while customer after customer was seen before me. I started seeing customers that were here after me getting service and I had enough. I did not even get my phone fixed, waste of time!!L

Worst unhelpful employees ever! As others have reviewed here, too bad there isnt a zero rating option.

If I can rate this store a 0 I would. They are literally no help at all. I talked to Mariana and I think she only knows how to answer no. Said she couldn’t help me came to the fountain valley store literally right after and they helped me no problem? Make it make sense????

Went into the store with the Droid 2 and wanted to unlock it. Found out that instead of activating it I was able to tap the four corners of the screen clockwise after Googling the answer for 5 minutes. Spoke with a corporate store and nobody had any idea how to do this seriously dissatisfied

After being with AT&T for several years I got tired of the way their customer service is overseas. Verizon treated me well and hook me up with an awesome phone

So my Galaxy S9+ which I bought brand new in the last year has been having issues. I come to the store today seeking help from a manager and all Luis does is demand money from me. The network had the option to replace my phone a week ago and still havent. They have been collecting phone service payments and device payments for four months from me. I am reporting them to the BBB and FLC.

No products or help services on site. Was sent home with a phone number. Why are they even open?

I had to go back twice and it took up my whole day. They almost lost my original phone number. And they act like they are experts. They refused to transfer my old phone info....I am not that tech savvy.....who does that !! Got back to Chicago after spending time in Huntington Beach. My phone never received Wi-Fi or internet . 30 days with no service . only texting. Had to use daughters Wi-Fi.Finally went to a wonderful location in Waukegan, Il.Said.... I quote.: your phone has not been activated.What ?? He activated my phone and was very kind .Thank you Ocar. In Waukegan ., IL. Huntington Beach your customer service Sucks. Dont recommend ever. your customer service SUCK

MaManager had me standing on the sun outside the store waiting because she could only have five people inside. She also had to senior citizens to standing and waiting outside. Once I was already inside the salesperson was very professional and helpful.

This is actually the location that I decided Verizon was incompetent and went to another carrier. Best decision of my life!

I brought my niece in to transfer her service to her new i-phone, we advised the gentleman at the door taking names that the account was under her fathers name and he was not with us. He advised that they could text him for verification and someone would be right with us. 30 mins later someone came to assist us and he said that he would not be able to help. Why did we waiste 30 mins. Waiting for someone to help if they were not able too.

When I walked I was greeted at the door loved it but the person who was helping me after that seemed like he was more concerned with moved to the next person so much so that when ibwent to look at another type of phone he stayed where he was and I had to ask him was coming or did I need to come back over to him then he proceeded to repeat everything I told him when I asked a question after I just had told him

Store had been remodeled. Open & clean. Disappointed in their customer appreciation. Decent support. Offered suggestions but no solutions from them directly.

Tyawn at the Verizon Wireless store at 16401 Beach Blvd. in Huntington Beach was fabulous for our family today. My daughter bought a new phone and he helped transfer everything to the new phone which took a long time. My husband and I both had problems with our old 5s phones. He helped us with everything and got them working again. He was very patient and thorough.

You guys are corporate know you work for me and my team where corporate and you are using our user IDs to get online to get data on your phone do you have promotions and Jimmy ALLAN is employees you guys didn’t get it together because were running for us and boost mobile I don’t care how you think about it we are with boost mobile is global now and we have free Wi-Fi and free hot spots right that’s the end goodbye

Even they arent the cheapest company, their quality of connection is great, and Internet works really fast. Hope to see better buying offers for new phones.

I found a Verizon phone. With a cracked screen and these folks were able to reach out. 2 the customer and get them their phone. So hopefully they had insurance and are getting a new phone shortly.

BAD CUSTOMER SERVICE VERY BAD ☹️ N SOME EMPLOYEES DONT EVEN KNOW HOW SOME TABLETS WORK AND EVEN MANAGEMENT WONT EVEN GO OUT OF THETE WAY TO HELP SO SAD. WENT FROM SPRINT CUZ OF BAD CUSTOMER SERVICE, WELL I AM NOW RETHINKING AND T MOBILE IS NEXT

Over priced network and the folks here arent very helpful. You are better off calling 611 as they have more ability to fix problems.

We checked in, they said 15 minutes. There were for service people standing around not helping anybody.People walked in off the street and a service person help them right away while we had been waiting.

Waited 45 minutes for a screen protector they couldnt find. Once they did, the salesman didnt know how to apply it, so we had to wait for another one. He tried to apply it and couldnt. I got a song and dance that my phone was too new, and Samsung hadnt perfected the new screen protectors yet. He said just get a new case instead. (That wont protect my screen!) We wound up refunding my money and I got a sturdier case. I will deal with it when I return from my 2 week trip.

I was helped by Kristine and she was awesome. She was polite, informative and helped way beyond my expectations. I will definitely be coming back.

Should have never bought a smart phone for wife. Dont dig into it.

Verizon uses great technology in the store. The customer experience is fantastic.

, Great job today thank you to the young lady That helped us today

Terrible service the girl behind the desk didnt even know the layout of the store and proceed to point her finger in a general area when asked where something is, they have no labels on any of the phones either, Ill go to a franchisee store next time not one operated by Verizon. They at least have to keep customer service up to stay in business.

I had to get a new SIM card. They were not busy so I was in and out in like 10 minutes. The staff was very friendly, and the bluetooth speakers playing had an awesome sound in the store.

Prompt service young man named Steven was very knowledgeable and helpful

Able to get an iPhone XS max 256gb for $549 instead of $1,249. Thanks to the $700 bogo offer. Hopefully I can get it at launch

Another miserable experience at this store. They are only interested in upgrading your phone, NO help on other issues Whatsoever. Drop Verizon!

Staff was very helpful in answering my questions and attentive even though it was busy. Love my new phone!

I would give 5 stars for Jeremy he’s the best of customer service !!! Thank you so much Jeremy

Constantly being lied to or mislead by sales people. If you call them out on it or complain they fain ignorance about what was said or agreed upon at that time. Which wouldnt be an issue if they werent constantly lying just to get a sale. 👎 Buy online direct were the return policy is more honest and any conversations are written or recorded.

Eric was great. Totally knowledgeable and gave me all information I needed.

I walked into the Verizon store & wasnt greeted or acknowledged. I stood at the front desk for a few minutes where there were four salespeople talking amongst themselves & again I wasnt acknowledged or even asked if I needed help or if I had any questions. I gave up & walked over to the smart phones & compared the three models I was interested in by myself. At no time did any sale person approach me & this went on for about 15 minutes. After doing my own research I left the Verizon store. If I were their boss ld fire them all or at the very least re-train them on how to act when a customer walks in & actually try to sell something. By the way, the store was NOT crowded at the time & it was a Monday afternoon. I rated them 2 out of 5 stars because Ive had good customer service from this store in the past.

Nice store and the manager Oscar awesome guy and leader.

My experience at Verizon was good today

I’m really sad about service! This is store if ur English not good they are laughing at u ! And this store really rude !they don’t care about ur any questions.....so sad ! Just like bad dream!

Just got a glass screen put in. Super fast and nice

Had an in store pick up. Placed it 3 hours before arriving and they estimated it would take two. Took 30 minutes to put a phone in a box before we had to ask them for it. Also I had received a text message 20 minutes before we asked about it saying it was ready. Unfortunately, that was this experience. Other experiences were not good but this one was the worse by far.

Went to store at Bolsa Chica Address. Showed my Siblings Invoicefor an Apple Ipad 9.7 pro for 259.99 I was with T Mobile, wanted to switch carrier and get Ipad. He told me if I switched to Verizon it wouldcost an extra 25/ mo in total payments to switch to get ipad included.He stated total cost approx 110/mo I said no payments for IpadI wanted to pay for IPAD in Full. What is the Cost. He said 590.00 including tax. He was LOOKING at my siblings invoice and still told me 590.00 Then he realized what he told me, After a few minutes the pricewith discounts was approx 325.00 Are you kidding me. This is whypeople dont want Monopolies or Oligopolies. No CompetitionNo Customer Service ! Cant wait to hear reply. Standard Sorry were trying.For your prices, TRY HARDER

The staff in this store were really helpful and patient.

Attitudes become sullen or dismissive as soon as it becomes clear that you are not there to buy something that very second. Need to work on their customer service.

Harbor store and Beach Blvd. Excellent 👍 service

I wish other Verizon stores where more like this one, good job guys!

Nice service rep, but couldnt help me. Sent me to the specialist at Best Buy.

Took my son here to buy a brand new phone. They were redecorating, and there wasnt a lot of room inside the store, but the service was quick and easy

Nice parking lot and luxury phones

My name is Jeff cosio I love to shop with Venus

Great experience on getting husbands phone replaced

Unfortunately not a good visit. My business phone I purchased at Best BuyMy internet is via SpectrumMy phone service is OomaI was interested n a desktop phone1st the salesman pushed the most expensive phone. Without asking qualifing questions. We settled on an $85.00 phone.Then they have to run a credit check which I did not authorize. (Did I mention I have been a customer for 5 years. )Notw I would have to leave a $400.00 depositTo buy an $85.00To be charged $20.00 a monthAnd the guys in Huntington Beach were niceThe ones in Irvine just quoted policies but could not answer WHY?So why ?Why cant I purchase a VOIP phone?Why cant I use Verizons VOIP Service without a credit check. Since I currently pay almost $300.00 a month now)Why do you need a copy of my business license?Today Verizon gets 1 starAdded to that category is At&T who service kept disconnecting every day at my office and who regularly dropped my calls.Also in the category is DMV who just have a poor attitude and could run a lot more efficiently