I honestly cant say enough kind things about the BB in Huntsville, AL. Every time I go in there for anything (purchases, window shopping, repair services, etc... ) I am treated the same and that is always GREAT. Sometimes, I mean sometimes, the person isnt knowledgeable in what I am asking for but instead of the Sorry its always please let me go get someone who can better serve you love it!Also, want to thank J....... at Geek Squad this last time I went in! Very, very, very helpful. Walked me around the store and explained the difference on items to me in a package I was putting together. I had options and picked what I thought would best suit me on his discussions about the products and I couldnt be happier!

They need to get their front-end together. Went in today, in the middle of the morning; one register open, serving both checkouts and customer service. Apparently, they are remodeling their customer service department. That said, Im giving this a 4 be abuse outside of that, everything else went smoothly. The cashier was very friendly and helpful, and I realize it wasnt his fault, even though he was taking some heat from other customers.

We went in looking for a birthday gift for my son. The young lady that helped us was beyond expected. She walked us to several locations and helped us to determine what the best fit for him would be. He is only 14 so we didnt want to spend a lot of money on something he would lose or tear up quickly.

Employees are always super nice when coming here and super helpful. Whether its about telling us about a certain product or during checkout. Minus a start though because actually finding an employee to come help us has proven to be very difficult. Its like they all hide and are nowhere to be found when we are needing their help.

Was completely surprised when I found out Best buy was actually having consoles in stock at the store spent the night outside of the store for the consoles

Easy shopping trip for my sons birthday, grabbed a Logitech G923 Racing Wheel Set, in and out in about ten minutes. Shelves are a little bare in the Video Game section.

Came from TN to look at A/V receivers and they were completely sold out. Even all the shelf displays were sold out. Make sure you call first before making the trip.

This location had just received a big shipment so there was a ton of stuff to look through. I appreciate that they deal in open box audio gear as well as new. I think many other stores could benefit from this practice.All of the employees were busy stocking but they were happy to answer my questions. I feel bad when I see employees just planted at a station so I didnt mind looking around for a second until I saw someone who wasnt already busy. Everyone was either helping customers or helping each other, so it was nice to not have people constantly asking if I need help while I inspect and tested the display equipment. I realize employees are trained to be like that at some stores but Im pretty knowledgeable about what Im looking for so I prefer to be left alone and trusted to operate the test equipment, if I really need assistance Ill ask.I just really enjoyed The particular atmosphere as I described. And I love looking through the discounted treasures in the open box return section.

Ordered a washer and dryer. Delivery was over two weeks so I got in store pickup. Brand new washer and dryer and the washer was dented up and looked to have been dropped.After calling they told me to wait another two weeks for a new delivery or come back and pick up another washer in a week and refused to even try to work with me even after I offered to take the display. They said the best they could do was have me drive to Birmingham and pick up a new washer the same day.

We were having issues with our phones. We went to At&t. Couldnt help. We went to Verizon. Couldnt help. Finally, we went to Best Buy and Ashley from mobile helped us out in 30 minutes! What a life saver. Will absolutely be back to support this best buy.

Great place in Huntsville that serves as a exclusive in stock retailer for many electronics brands.Prompt and polite service A+!3

Went here to buy a TV. Many of the info labels were too high for my bifocals to focus on. Finally got the attention of a salesman. The only help I got was him explaining how much money I would save if I bought their membership subscription. Then he disappeared.

The lady behind the counter was real nice they were quick to get more door to me once I got it in store. I got a backordered product apparently but it still showed up

Great store for your home (or office) electronic needs. They always seem to have just what I need. Most recently I went in for a new in-home wifi router; it had been a few years since Ive had to buy one so they were very helpful and knowledgeable which made my decision much easier. They are a bit pricey so for that I give them 4 stars.

This place is extremely rude to customers I walked up to a woman to ask her a question and she cut me off and told me that I needed to get in line that she was busy so I got in line When I register became open I went to the counter and I told them that I was there to pick up an online order but since the way I was treated I am now here to cancel it They asked me the order number and I gave it to them once they saw what I was there to purchase they apologized profusely and asked if there was anything they could do to right the situation I said no Im going somewhere else as soon as I leave amazing oh How people change when they are to Benefit I havent been to a Best Buy in years because the customer service has always been sub par even in other states and this puts the icing on the cake I will never go back again ever No wonder all of the Best Buy locations are shutting down

FAvorite electronic store ever, but let me warn you,you can tell theyve been hiring just anyone lately, because the girl that checked us out @ exactly 7:00 pm was rude.She motioned us with her hand to approach her line.No eye contact,no verbal interaction, knowledge of prices or have a good evening.. still had to give Best Buy 4⭐.They got to do what they gotta do & this was a very unusual incident for me here.

Needed a stove financed, w < great credit. They approved...(UPGRADE 🕕)It wasnt in stock, but got it a few days later..=HAPPY WIFE .

My shopping experience was wonderful, however, it is impossible to call this store or anyone who works there, because they dont answer the phone. I needed to change a delivery date for several major appliances, but I had to go back into the store to accomplish this. That should not be necessary in a store that is supposed to be full service. That is the only reason I did not give them 5 stars. Get a clue and expand your customer service to include answering your phone!

Had a great experience recently at the Huntsville, Alabama Best Buy store. Ashley Austin was an excellent sales person. Expertly handle my transaction to my ultimate satisfaction. Real pleasure shopping at Best Buy. Will definitely return in the future.

Great customer service and always helpful. Remember to ask for help when needed. ... if the person you ask for help is not able to help you. .. they can find someone else that can.

I get a lot of my fun items from Best Buy. The employees are always super helpful and sweet. I love that they will give a personal opinion on a product and talk from experience instead of just making a quick sale to move on to the next person. They take time and are personable. Never had a problem with a product here. 10/10

The issue with this one is the absolute Lack of customer service desk. Kinda important to have and doing everything on the front registers throws off the queue, especially when youve got trainees who dont know how to do the advanced register tasks to do things like geek squad protection returns.

They are working on the location so it is like a maze! Went to see about a gaming computer & they only had 1 in stock. The girl that was helping wasnt eager to help & said she was headed to the bathroom not returning to help me. Very disappointing for what used to be a fantastic store! 😕 Ended up going elsewhere & getting a great deal!

Love this place.. customer service is next level!

Customer service has sharply declined and geek squad is a joke now use to love shopping here now its last place I want to spend my money.

I leave this experience to talk about the service I received. I came in to exchange a TV that didnt work. A man took my receipt and TV and told me to go look for a TV I want. It was another man that helped me a lot. I didnt get his name. He is black, about my height (56), and possibly around my age (30). He went over a lot of options with me including what all Im looking for from a TV and price. Spent about 15 minutes thoroughly helping me. Picked up the TV I wanted and was made to check out with the man who was holding my receipt even though the man who helped me came to the front offering to check me out. I learned after I left that employees there make commission and I feel bad that this didnt go to the gentleman who helped me. I was in there around 2-3 PM today. I hope that Best Buy acknowledges the helpful employees hard work and kindness. When I return to Best Buy I aim to check out with him.

They never have whatever you need the sales staff are not friendly or helpful

Best Buy put Circuit City out of business. So you know their Good!! And I loved Circuit City!!

Had what I was looking for but the store has been consistently under-stocked for quite some time now.

We were there to purchase a tablet.. We stood around in front if the items..There were blue shirts around but no on came to aide us.. I also set off a product alarm... Unintentionally And no one even though someone with a blue shirt on was looking right at us... We waved but he didnt come so we went next door and purchased the tablet..We paid a bit more but it was worth it for the great customer service....

Great place. Folks there are more than willing to help you find what you need. Service is a dying culture but they got it here!!

Great customer service and product knowledge.Best buy has turned a corner.GL!

Steven this past Saturday was SUOER helpful with our purchases. Patient, helped with what we needed, did NOT pressure us. Just cannot say enough about him in the computer department. Thank you so much! Love Best Buy.

No stars would be preferred asked for help and the girl just pointed and kept sitting on the floor pretending to stock, but was really playing on her phone. needed security cameras but didnt no which one to get and could not get any help from anyone. 3 cashiers huddled in the right front corner laughing over one phone. the door greeter to busy looking down... useless staff and wasted time!!!!!! WORTHLESS!!!

Not sure what is going on at Best Buy. Purchased a refrigerator and dishwasher. Fridge delivered on time, and installers were great. Dishwasher not so much. They called last week and said they could not make it until today. No call today. Called them back and they said no dishwasher was available and we were not scheduled. So I have paid for a dishwasher and installation...not good here is hoping this can get fixed. Plus you cannot call the store directly. Well I got a hold of your overseas call center. Apparently its lost! You lost a whole dishwasher. Nice. I cancelled the order, and got it from Lowes. Thanks for wasting my time.

They didnt offer free shipping so I had to pick up my item but the pickup was fast and efficient.

I went in to buy a computer the other day and I have no complaints! A staff member named Sophia helped me and answered all my questions. She was extremely helpful throughout the entire and process. The other staff members were helpful as well, and everyone had a great energy and were friendly. The technology department AMAZING!

I mean its a Best Buy. Its about what youd expect. Not overly negative or overly positive. Just a bog standard Best Buy

Have to shop here since the next closest location is 70+ miles away. The cashiers are usually friendly. The curbside service is a shame, I ordered a few items and they were brought it via curbside, after waiting over 30 minutes from the check in time, only to get home and realize two of the boxes were open with literally no items just the paperwork. Not a good place at all it seems like to me.

Best Buy is one of those stores that has everything that I want, but nothing that I need. Helpful staff is ever present. To the guy in the wheelchair putting up stock. Thanks for your help and your honesty. Sorry, I forgot your name.

Their customer service / Warrenty program is the reason best buy will not die

Don’t order anything that has to be delivered from Best Buy because if it arrives defective you will have a helluva time getting it picked up. I’m talking hours on hold with someone from another country because it’s impossible to call the local store directly. I’m two weeks out and my appointment keeps getting rescheduled by them because of a “glitch”.

Large selection and plenty of hands on displays. Great experience!

Asked 5 different employees where I could find a new cable for my Seagate external hard drive. No one knew anything and kept trying to pass off to someone else.

Salespeople could be more helpful. Rather than showing me where an item was located I got detailed directions...go two aisles down take a left then it will be on your right. Will order from Amazon next time.

This store is the worst Best Buy I have been in. Nothing in stock, no one asking to help, and staff seeming annoyed and dismissive even with only a few customers in the store. Not really a bad experience just dont waste your time.

This is the 2nd time in as many days that I had to get something. There was always several waiting to ask what customers were looking for and taking you directly to the item. Probably to stop wandering but since I knew what I wanted it wasn’t a hindrance. Still wearing masks in the building, which I’m fine with. If I said I was just shopping they’d let me walk by. Helpful and professional. I like the car pickup also. I’ve had to use it several times and didn’t wait long when advising I was in the parking lot.

Im not sure what time they open, well see. Im not sure if they know what time they open. You have to evaluate at least a star, there not even at that level.

I need assistance to shop (shop mostly online due health problems) so at the door a nice young man ask if I needed help and I responded YES. I showed him a photo of what I needed. He showed me where I could sit while he went to get it. He brought it to me and I checked out within a few feet of the door. Every placed should show this kindness.

Not much hi- tech for one of the few tech stores we have in the area. Most tech products hear can be found at wall as well. Newegg always a better option so far

Great service! I got a lot of help picking out my new lap top. I was not automatically steared toward the most expensive. I appreciate that.

Got charged 3 times for an order I never got...the store isnt taking calls... Wnet to the store the store said call customer service, they sent me to corporate corporate barely spook English.... I cancelled the order and will take up the missing charges with BBB... Best Buy is a dead rotting shell of its former self

BEST BUY IN HUNTSVILLE, ALABAMA NEED TO WORK ON CUSTOMER SERVICEIF IM GOING TO SPEND MY MONEY IM GOING TO BE TREATED RIGHT BECAUSE AS A CUSTOMER I CAN GO TO ANY STORE I CHOOSE TO SPEND MY MONEY.BEST BUY WORK ON CUSTOMER SERVICE.

Mad everyone wait for the graphics cards and didn’t bother to let anyone know they were sold out and just made us wait in the sun for an hour outside absolutely worst business practice don’t buy Best Buy! No gpus! Trash ethics!

Look is it cheaper than Amazon? No.Is it in a conveniently located place with ample parking? NoCan you get what you need same day pick up?YesHow long?About hour after ordering.

If I could give a negative number I would. Most dishonest and disrespectful sales and install employees I have ever dealt with in my entire life. I have never ever placed a negative review but this experience was so horrible don’t want people to be disrespected the way I did with this company and people.

Very friendly staff and very helpful. Nice clean store.

Stopped in to purchase a car stereo and waited for 5 minutes as 3 workers walked passed me. I asked for help and they called someone... he never showed up. After 15 minutes I asked again for help and they told me to knock on the door in the back. I did, and they guy said he didnt have a key to the door to come out and help me. WHAT? I looked for a manager but there was none to be found. Imagine that! No business deserves my money, or anyone elses money if I have to hunt down employees so I can buy something. They should change the name to Worse Buy! Hey corporate office, this is why on-line shopping is kicking your business butt. Your customer service is horrendous!

Decent Best buy if they have stock.

Horrible service and very disrespectful. Dont waste your time and I want never be back to this store

I didn’t really know what to rate it:I had an awful experience and a really good experience.I came in looking for a micro to usb cord and the first employee was really sweet and was trying really hard to help me. But he needed to ask someone else and this next person just told us that they didn’t carry it anymore and I was kind of left stranded.I felt really helpless and didn’t know what to do. They didn’t really give me any options so I just went a hid behind the TV boxes to try and figure out what to do next. After a while a nice gentleman who was stocking but wasn’t wearing the uniform blue shirt saw me and offered to help.Unfortunately I went home and it wasn’t what I needed but I appreciated the help!I came back and resturned it and asked another employee named shawna for help. She was really nice and looked a lot of different places and when we couldn’t find any, she offered me solutions and even came back with what I needed 🥲😱 what an angel.It’s really hit or miss depending on who you ask .

The Huntsville Alabama store is a nightmare. I went in to Order a Z fold 3 and none of the employees knew what I was talking about nor did they know any promotional deals that were going on. I payed OVER $2000 USD for this phone and I STILL havent been sent the email to pick it up. Contacted customer support since this store dosent let you call them. And all they could tell me is its probaly coming today. Everyone I know was able to pick theirs up or received them weeks ago but the employee I talked to told me yesterday that mine wasnt even at the store yet! This has been a horrible experience and had I went to Verizon Or Att Id have already had my new phone. They also lied and told me there were no promotions going on. Samsung is offering a $200 dollar credit with purchase and Bestbuy is offering NOTHING. If my phone isnt there by 4pm today, A phone I BOUGHT OUTRIGHT Ill be returning this and Ill never do business with this place again. For spending $2000 this is ridiculous.i Ordered this back on the 13th!!!! How long does shipping take I could have gotten it a week ago directly from Samsung. This is why brick and mortar stores are going out of business.

I went into best buy to set my son up with a mint phone plan. There were 5 employees at the phone department, I asked for her and they all walked off. Then a guy finally helped me and he did not know where they kept the cards. And just walked off while telling me I dont know with his back to me. I would rather spend double for better customer service.

I work for technical support and set my husbands elderly mother up with an appointment at the store to get her battery replaced on her iPhone. And they told her that they cannot do it. It is an iPhone 6 and it is well in their scope of support to replace an iPhone battery. So she drove an hour out of her way to be told incorrect information from the store. It’s not looking good for you Best Buy. You are an Apple authorized service provider and should provide assistance to Apple customers who have appointments with your store. Now I have to set her up with an appointment at an Apple store And make her drive another hour and a half out of her way to get her battery replaced Because you refuse to do it and just wanted her to buy a new phone.

Used to love Best Buy. Now their stock is always low inventory and product is out of place everywhere.

Took a few to find help. But was fine right after

EVERYONE at this place in Huntsville is phenomenal! I had the pleasure to have Jamies help today!

You know when they say that online stores will put retail out of business? This store showcases every reason why. They never have anything in stock, even before covid. Save your money, shop on Amazon, dont give places like this your money.

Well after standing in a line that didnt exist, and 5 employees just staring at me and another guy waiting for assistance... i got aggravated and went to a cash register to ask for help to pickup an order. The employees were kind but they should have told us we were standing and waiting for nothing. The store is always nice inside though, and normally they try to assist me when looking at products like computers. Once I went to pick up an item for christmas to find out it wasnt there but that could have been from covid stuff at the time.

Best place to go to get your electronic equipment, and the Geek Squad number one.

Bought our appliances with ease. Great service!

I ordered a router online from Best Buy. The only reason I ordered from them is because it said that if I ordered in the next 2 hours it would be delivered the next day. The next day I get an e-mail that the order is delayed and ETA is in about 2 weeks. Since this is a common router that I can buy anywhere, I ordered one from someone else. When I went to cancel the order with Best Buy, they will not cancel it because they say it is in process. Apparently, I have to wait 2 weeks for it to get here and then return it. Seems like a poor way to run a business.

Timothy helped my husband and me pick out a gaming computer. He was very knowledgeable and helpful. We ended up purchasing Alienware. Thanks, Timothy!

Went to geek squad! Andrew was very attentive and did a great job!

Nice place to visit when looking for particular items which they may sell.

Displays arent set up correctly and during the tax free weekend, the product on the shelves didnt match the display.Had to return the mouse and laptop because they were different, in terms of function, than the display products.

They have friendly, helpful staff. They helped me buy a standing food mixer in the store that I found on-line. I dont like to buy on-line with credit card so I went in the store with description of the mixer & the on-line sku number. The lady at check-out helped me buy it with my cash money. Great tracking information & it arrived at my house promptly.

Always great to see the latest Samsung products here!

No one could help and was unconcerned about my needs when I told them what I needed overpriced

Worst customer service. No attention to details.

Terrific store but its hard to get someone to help you understanding electronics can be difficult to understand sometimes

Its normally extremely crowded so be prepared to wait a while. Please dont go if youre in a hurry,!

The curbside service person had excellent customer service skills.

If I went into the woods with a flashlight I would find the hard drive I was looking for faster than I could find anything in this store. Im not 100% anyone works here, the staff might have all left years ago and the customers just let themselves in on a daily basis.

Great Staff and very friendly workers. They will help you find the products you need. Great Store!

I was extremely disappointed with service at best buy. I went in to buy a smart phone and was completely ignored for 45 minutes. Finally I asked someone ignoring me how long before someone would help and was told it could a short or a long wait, the didnt know. I walked out and ordered a phone online .

It is quite big and good service

Looking for security cameras no help from staff to busy sitting in the floor cleaning shelves. asked for help she just pointed in a direction. had no clue what to buy needed help but no one was giving it. So i just left.

Todays visit was okay. Everything was a giant mess. Half of the stuff that I found that I may be interested in had no price at all which is frustrating. There are gazillions of workers there but they dont seem to be... Im sure theyre doing something work related. No staff were rude to me. But none were nice either. They were just there. Working. So three stars gives benefit of the doubt to business because its more than 2.5 which is what I consider meh

It was a busy Saturday so I waited a decent amount of time for someone to help me; however, Im not mad nor frustrated because I completely understand as they were all so busy helping somebody else. Just gotta wait your turn.The rep that helped us was very friendly and knowledgeable and was positive throughout the entire time.Overall good experience.

Dont have the type of HDMI cord I need had me wait 35 min to tell me they dont have the radio I need too

Best buy has what you need especially if you dont want to wait for it online.Workers are nice enough. Some are enthusiastic but have no idea what to say beyond what theyve been taught through training.Some workers make it obvious that it is a cut through from one thing (school or bigger job) to the next.Some have the look of I like computers but my family asks me to check every wire in every relative and friends house before they say hello.But its a nice store. Good inventory.

I know best buys a popular place to shop. My own experience was not the best because I had a computer repaired there. It took approximately six weeks for it to be shipped out somewhere to be repaired and then shipped back. That seemed like a really long time to get a motherboard replaced so maybe it was because of covid-19 had the same experience 5 years ago when I first bought the computer

I feel like Im being watched everytime I go in here. They must have a lot of theft.

Most helpful!!! I paid way too much for a USB to HDMI cable, but I was very pleased with the knowledge of the sales people! I guess that was worth a lot!

Very verybalpw terrible customer service. Waited outside for 45 minutes earlier this morning. Never came out. Now Im standing inline going to take over another hour just to pick something up bought months ago. Terrible business process

Im leaving my review as Ive been standing here waiting for almost an hour and a half for someone to help. I waited for about 30 minutes for an employee to come back to the computer area. Then I decided to go find someone. The manager said he would find someone to help me. I waited for 30 more minutes. Someone finally came to help and she told me I had to put a mask on or she wouldnt get a monitor from the back. The mandate is up and I have health reasons to not wear one but I did for them. After I put one on, she told me that I had to get in line. She helped multiple people before me even though I was the first and only person there for almost an hour, but because I didnt stand in a line for no reason and instead stood where the monitors were, I was yet again refused help. So rude and I will not be coming back. I hope I at least eventually get helped but there are still two others in front of me and she left again before I started writing this.

Thank you so much to Evan in the computer section tonight. He went above and beyond and did a wonderful job. Was polite and completely professional.

Massive store, lots of goods. 5 stars store.

Awesome experience! Stephen helped me with a laptop. He was professional and knowledgeable. Im very pleased with my purchase!