Absolute hot garbage. You know why you can’t find a company with worse customer service? They’re all out of business. How this company continues to operate is solely due to their monopolistic control of areas.

WORST EVER!!! Their internet goes out all the time and when you call to report it they always just say that they are working on it. I am home %90+ of the time and still run through my mobile phone data EVERY month because there is constantly a problem with the internet so I cant use my wifi to save data on my phone. It goes out several times a day and is frequently out for several days, up to a week straight and they NEVER reimburse you for it. 10/10 DO NOT RECOMMENDED XFINITY!!!

Besides Comcast being outrageously expensive, my box has been rebooting twice a day for almost 2 months. Today I finally had enough, tried to call & couldn’t get through. They’re service sucks, to expensive & they can’t get their own technical issues fixed. My elderly mom lives with me & it’s hard for her to understand streaming so I’ve kept Comcast for her. If it was just me, I would have cancelled years ago. Do yourself a favor, don’t choose Comcast!!

They have no home internet and cable for harvest ...smh

The ladies in here were awesome. First good experience I’ve ever had with a cell phone provider.

I have had Xfinity internet for around 15 months. I noticed that after 12 months that my bill went up $50. They said my “promotion” had ran out. I called to cancel the service 3 months later to be told I had to pay a $110 break contract fee. The lady told me that I had renewed a contract with them after the 12 months. First off, I had no idea I was on a contract. Second off, I never was given any form of communication saying that my contract was being renewed because I would have closed my account because the internet got drastically worse over time. I was not allowed to talk to the supervisor when I asked and I was put on hold for 30 minutes. I would never recommend them to anyone.

Great staff helped me get in and out, to set up my internet service.

We had a great experience with Paulette Hunt she was great and willing help us with any questions we had . She is a fantastic employee.

Nice store, but I keep having to go back. X1 boxes seem to have recurring issues.

Shaun or Sean, took care of my service when I came by for a visit. She wont say Roll Tide but forgive her. She is from Georgia. The staff was friendly and they had me in and out in a reasonable time. Way to go!

Poor excuse of a business. Impossible to actually talk to a person. Was given a price for cable service and being billed for an extra 20.00. They keep trying to charge me for equipment I dont have.

The store was really busy and there was not enough staff. Since I was turning in equipment instead of starting new service, my experience wasnt as upbeat and positive as the other people. We were sad to find out that your services are not offered in Toney, Alabama. We would definitely ditch Mediacom in a minute if you ever extended your service area.

We started using Xfinity in November 2020, with TV, Mobile, Internet and home security. TV was outrages billing, Mobile is very intermittent, Internet is becoming more and more unreliable, Now the home security is starting to fail.

Devonta and Anthony were very helpful and in great spirits! In and out to pick up equipment but they even had time to throw in the mobile add on in conversation. Thanks fellas...

Comcast has been my internet, phone and cable provider for 8 1/2 yrs now. They make me mad sometimes by increasing or adding somethings without notice. It will be resolved when I call customer service. Most times am tired of them and will want to switch but I never did.. My reason the devil you know is better than the Angel you dont know🤣🤣🤣.

Excellent prices and I love my package 💕

Devonta is very professional and knowledgeable and goes out of his way! He was awesome

Really polite and will do everything in there power to make sure you get what is needed

No service center in muscle shoals, tuscumbia, no service center sheffield, closed service center florence, only one in or near nw Alabama is Huntsville, miles away, only other ones in state at all are way below, closed all cullman and elsewhere in central, might be one way down in dothan but have basically shut down majority in this and surrounding states, then only delivery of equipment available, though USPS taking supposed 3 to 5 days unless pay for expedited at additional charge 30, but of course with USPS backup the supposed 1 to 2 days is higly suspect, more so that none of that has even shipped yet at all even though put in order yesterday yet no change on order status. As usual, they live up to their nickname comcrap.

Prices have sky rocketed. They are charging us 244 a month. We called just to get internet and they said 120 a month. So why are they outsourcing to the Philippines? If its cheaper why is our cable so high. We are finished. We will just stream and go to another company.

Had a very nice and helpful young lady help me out with my problem and it didnt take long for her to take care of it. For that I am very thankful for. Just wish it was closer to my house.

Ive visited this business several times. Only 1 or 2 staff know what theyre doing. Ive left there after paying one of my Comcast accounts in full and then get a call from a collection agency in a few days. I dont think Comcast nor the staff have ever seen the same customer screen that we see from our PC. They are supposed to be internet specialists.

This company goes up on your bill without notification. I only been with them for only eight months and they already going up on my bill.

Service is okay we need more locations throughout north alabama and middle Tennessee!!!!

Horrible value... paying $150 for some regular channels and no premium channels. Paying extra for “faster” internet and it is still slow and I don’t even have a lot hooked up. Called customer service and it was almost impossible to get a real person. After 45 min of trying I got a guy who absolutely did not want to be doing this job. He sounded miserable and said I don’t know a lot and said yeah none of our plans come with premium channels. He was no help. Take my advice ... look into another option if you can. This service is horrible.

I cancelled Verizon and started with Xfinity last year. I only wish I hadnt. I have had nothing but trouble with this service since that time. First the phone I bought stopped working. I purchased the Samsung A70. I was told that that phone had not been a good phone and Xfinity replaced it with the A71. When I received the new phone it would not activate. I took it back to the store and it took the employees 3 days to active the phone. Since I have had the A71 it has quite working several times causing me to return again and again. When I bought my new phone I also bought an identical phone for my wife. She has had more trouble with her phone than I have. If there were a lower rating than 1 star I would give that. When I have been able to reach Xfinity on the phone their recorded message says they have been awarded the top in customer service. They must have been compared with the USPS.

Great customer service even better food

Antonio was a great help he was very friendly and professional also being personable

I went there walked in feeling great on 1/25/21...At the Bridge Street location. In Huntsville Alabama..I was very disappointed with the customer service & lack of knowledge how to speak to a customer and sale a product ...I ended up being so upset that I walked out and ported my number for both phones back to Verizon I rather pay Verizon extra than to put up with that treatment

Every time I went in there to take care of business I was greeted with a smiling face and very friendly customer service

We got a notification that there were some lines being worked on a road over from our house yesterday, we have been without internet since then, I have been calling and getting nowhere with this issue. I’m told that a technician can come out to my house today to check everything, if the issue is caused by xfinity, then I won’t have a fee, but if the issue is caused my my family I’ll have a $70 dollar fee, but here’s the catch, if the technician wants the $70, he’s allowed to blame it on us regardless to get the money, and if I don’t pay the fee, we don’t get our internet restored. How fair does that seem? Very disappointed. We pay our bill every month on time. We should not have to pay for a technician to come out regardless.

Very nice and clean! Staff are very friendly:)

Incredibly rude, dont care about the customer, I used them as my cable provider for over 10 years, and would do without before I would ever use them again. Two cans on a string is better than what Comcast offers.

Google fiber, youtube tv and HBOmax is a much better deal than the no service/bad service, terrible support xfinity gives you along with constant price increases.

Service is good only when your not needing anything

I went in to go over my services due to my contract was ending. I was not really explained everything just told this is what I needed to sign and this is what my bill is going to be each month. The rep did not give me a break down so I basically have to wait for a bill. I come home and I see service update when I turn on the TV and I had to accept it in order to watch tv, but I already accepted them in the store. However, the channels are completely different now. Im a bit upset cuz I believe I was upgraded to some new stuff. I just wanted to renew same service. Now I have to call and wait on hold for customer service. That was the reason why I went to the store to prevent this. So disappointed.

Nice guy greeted me and helped me get a new modem. Awesome ppl. Nice clean office

I’ve been over billed for three. months. It hard to get a hold of a representative to correct the problem.

Associates were awesome. Every need I had was taken care of. And all the associates are willing to help out in any way they can. And I do have to say being a person that has had Xfinity in the past and is not been very happy at all maybe a 3 out of 10. Im very happy with what happened. The folks were extremely nice and it makes me feel better about being an Xfinity customer.

I came in on a week day, possibly at an off-peak time but there was only 1 or 2 other people in the store. I was immediately greeted by a friendly staff member and he helped me exchange my cable box without a problem.

My sister and I went in today to get wifi for our new apartment. We were helped by DeVonte, who was very informative and pleasant! We were in and out in about 5 minutes. Excited to do business with xfinity!

Worst company ever!!!! Dont honor there deals!!! Rude doesnt begin the describe this COMPANY!! They are beyond rude!!! Would not recommend this company to ANYONE!!!!

Very helpful both times I have gone into the store dealing with a replacement phone issue. Cant say the same about customer service over the phone.

Did not really help me with my needs.

Theyll gladly charge you a $70 setup fee for having two mis-crossed wires attached to the wall that would take a minute to fix if you know whats wrong, which the phone techs arent directed to suggest, since they want to squeeze as much cash out of you as possible. Dealing with the service reps on the phone also felt like talking to a desparate car salesman. They also force you into contracts for sub-par internet service that frequently drops on top of that. Comcast is an absolutely grimy company. Go with ANY other ISP if you can help it.

The entrance door clearly says to wait for assistance (due to covid). The woman inside looked at us like we were dumb and then gestured for us to come in. She was then incredibly rude and rolled her eyes when asking us what we needed to do. The attitude was immaculate. Would not recommend.

Great sales person

Staff was great, so was the food.

Open my account on Monday of March and they closed it on Wednesday siding that I have a old account in Mississippi that I owed $200 for I brought them a DD 214 showing that I lived in my real address and Alabama and Russell and they’re like oh yeah now we believe you has nothing we can do but thank you for paying for our great services

I understand that stores have guideline set into place because of COVID. However, there was no one waiting outside as I entered and the “door lady” used hand gestures to shew me out the door as I entered... she was incredibly rude. She should be fired or do her job.

Because it is almost impossible to figure out how to talk to a real person from Xfinity I created a little guide on how to do that a quickly as possible.-call on phone not related to your account-use your current zip-tell them you are a new customer-tell them this is about a new service-home or work what ever you are using-again say this is a new service-they will transfer you to a sales rep.-ask ask sales rept. to transfer to billing dept.

It was kind of hard to find,the staff was very friendly and helpful!!

Scammers, bad coustmer service, bad connection, bad everything

Excellant assistance by the female staff member.

Very nice store professional staff

We were very happy with the pleasant and helpful service here. This is the 3rd time to This store since they moved to Bridge street and it really helps to have a nice place to go when you need to exchange equipment. We dont go to Bridge street except for special occasions but at least they are easy to get to being close to Barnes and noble area. We also are very happy to see their Customer support has improved so much and they are very willing to do what they can to get tech support visits setup if the equipment switching doesnt work. We had a connection issue that required them to come out about 3 months ago and was very hard to diagnose and they didnt give up until it was fixed thank you for making a bad thing easier to deal with.

Quick friendly service

Absolutely the most dishonest company Ive ever dealt with. I have an open better business bureau case. Make sure you get a receipt even if printer is down or they will say the equipment isnt returned or..they will not put it into the system correctly and continue charging you.

I LOVE this service, it works great, I get tons of movies and shows. They work with you on payments and due dates. What I’m irritated about it this page. The number is gives you is an automated system instead of the actual stores number, which is extremely frustrating when you’re trying to call & ask a simple question. NO ONE wants to talk to a robot.

Xfinity is the absolute worst internet provider in the History of my experiences with internet providers. This is not a reflection of this particular store. It is a reflection of Xfinity as a whole. Xfinity promised unlimited Data, recorded my wrong phone number and email address. Charged me overages. Promises the overages to be waived & set back up on an unlimited plan. Again, i receive overage fees, I call back... more false promises & zero follow through.

Good service!

Worst Customer service ever. Today I tried to get instructions to their store as I was in the parking lot and could not find it. The customer service kept asking for my account address and couldnt understand I no longer had an account. She hung up. Second person tried to help, but oh wait. You cant call a local store to talk to someone anymore. So therefore nobody could answer questions I need ed to know.There should be laws that state if your are doing walk in business in a community (brick & mortar) you must provide a phone service for locals. I can see now why people who may not have/want smart phones with internet services are having a hard time doing business with companies. They are almost demanding people MUST HAVE them.Overall, glad I finally pulled the plug and canceled my account. Comcast has finally gotten to big for its britches.

The worst, most inconsiderate customer service I’ve ever experienced In nearly 60 years. This company could care less about their customers. I would prefer to live in a cave without any service whatsoever than to have service with these ridiculous people. WAYYYY OVERPRICED and I’ve gotten a horrible return on my investment.

Don’t get Internet with them. They’ll continue to charge you additional fees on your account. I cancelled my services with them today due to an overage charge of $200 when I’m supposed to have unlimited data. Makes no sense how much they lie.

Unable to speak with agent. Tech IT came 4 days ago and said he would be here next day. Work unfinished, am still waiting for him. Better phone needed, not just recording.

Excellent service

7 months same issue repeated overage charges, November 2019 please upgrade my unlimited plan to an unlimited plan, December 2019 please upgrade my unlimited plan to an actual unlimited plan, January 2019 please upgrade my unlimited plan from November 2017 to an actual unlimited plan....finally granted on January 30th...after $200 in overage charges. After 4 months of calling & multiple hours on the phone I received a $75 credit to my account.

Very helpful

I usually do not do this, however my experience with this company has been a nightmare. Call Center is just bad. They are very rude. I cannot say on the store, will be visiting today for first time in hopes to getting better service. I have had them 5 months and every month has been extra charges, dropped service for short times, and dealing with very unprofessional sale clerks via phone. Frustrated to the max with this company. I only signed for a year, and boy am I ever so glad. Really cannot wait to be out of this contract. Will most definitely look into other companies before getting into another contract. Be blessed

Internet keeps going out. When I call to see if there is an issue in my area, they blame it on my new equipment. Its seems to never be their fault, or they just want to charge me $60 to have a technician come and change a connector then blame it on that. Never seen a maintenance technician working in my area looking for noise or inspecting the lines or balancing the main line equipment.

Comcast keep raising my bill with no notification and declining channels. I have been fighting with Comcast the last few years had enough I dont commend them

This place is an inconvenience. I have get out my car when its rainy just to make a payment or to get equipment if I want upgrade, lets keep n mind that u have walk to the location from the parking lot which by the way is not located in front of the door but a country mile away. I love that there was a drive up teller n that they had their own parking at the old location. Sad day

I have been charged for internet at my home and they do not even have a line that runs to the house from the street. I have also spoke with 6 different reps and all have told me the problem has been resolved and today I received a call from a collections agency. I will never use them even if i have to go without internet. what a f$%%ing joke of a company.

If I could give this company a 0 I would. So I moved into a new home and wanted my service transferred after moving I was told that a technician would come out to take of me within 24-48 hrs, a week later and I haven’t heard anything so I decide to give them a call. After talking with 4 different people and given the run around the guy I talked to finally tells me that they do not service my new address it would have been nice had they told me that upfront.

Quick service

Comcast service is a joke You can’t talk to people they have the B@lls to charge 80 bucks for internet that is 1/5 the speed of google fiber ( 70bucks a month for 1g up and down )

No issues at all!

Was going to cancel Comcast in September after my trial rate ended and the cost was going to double...in September I called and was offered what seemed like a good deal, signed the contract via email, my September, October and November bill were all $50+ more then they should have been....each time I called and spoke to a person who hardly spoke English, each call lasted 30 minutes or longer with being assured I would get the money paid back and everything would be fixed. As part of the package I was supposed to get a box to allow basic channels and one special channel (that never did came although each phone call I was assured it was in the mail). In November I went in and cancelled autopay, in December still none of the money owed back the bill was still jacked up...I called and refused to pay, January internet was cut off...I called and it was started back up, in February once again the bill was messed up and I called and told them I was switching to AT&T (lower price and no issues). I received a bill from collectors for $211 for terminating a contract they never honored or followed....it was an expensive experience and thankfully their is enough competition coming to Huntsville that Comcast will either become a decent company who treats their customers fairly or they will crash and burn out.

I was only returning my equipment so not much interaction. If not selling you anything youre not going to be very important to them. Was quick.

I think this is the last time I can take this lack of customer service. They keep pushing how long it will take to bring the internet back. This is the second time this month it has happened. I think I might as well just wait on Google fiber. Im cancelling service as soon as fiber lines are layed in my area. #onemoreweek!!

I knew Comcast had a bad reputation going in but it doesnt even come close to explaining just how terrible they really are. Quite literally the worst customer experience Ive ever had in my life. If you have ANY OTHER OPTION for internet then please take it instead! Or just go without internet and mail letters to your friends because its just not worth dealing with their horrible infrastructure and horrendous customer support.

Google should have a negative 5 stars option on here! It was the most unbelievable experience with a cable company EVER! 2 hours speaking with someone in Philippines, who said she needed transfer me to another department because she couldnt help me!!!! I have lost my mind!!! Horrible customer service troubleshooting and poor phone skills as I has to repeat my information 4 to 5 times, then I asked the representative to write down everything she is asking me. An executive someone where needs to be held accountable for this mess!

Service was great until I tried to move. They lied about service being ready at the new place, then lied about me being able to just plug it in at the new place without a technician.I cancelled the service and in response they charged me for another month. Im still trying to get my money back from them. Its like pulling teeth.

Great services

They raise your rates arbitrarily and then when you call and threaten to cancel, they lower your rates. thats no way to do do business. Im moving to google. Ill give them a try. Ive been with Comcast because for a long time, at least for a couple of decades, they were the only game in town. I guess I am just tired of the BS.

Very helpful

Man I talked too soon. I went with Xfinity July 18. I have had nothing but trouble with them. Can never talk with a person. They have reset my modems numerous times. Finally, had a live tech come out. They pushed every key on keyboard. They finally changed modem. Had internet for almost 2 days. Today, again I have no internet. It is a joke, I was given a cell number from an employee but, hey, she never answers it! Name was Adriana. You can never talk to a live person UNLESS you physically go to Bridgestreet. I am thinking about Breach of Contract. I am paying high for a service I am not receiving. I have reached out, again, for someone to fix my internet and fix my TV modem which continues to go off this sending no signals to any of my TVs. In my opinion, this is a RIP. I have my doubts if anyone, from comcast, can or even try to fix this problem. STAY with what you have, think twice about going with comcast. No service..

This location is horrified .We have had service for thirty plus years and they refused to let us return a cable box. This started because Comcast refused to make a service call to a tjirty plus year customers that pays a monthlyfee for service contract and a total bill of $200.00

Terrible service. Was sent to one location that was closed. Sign on door said go here. Its inside the mall. No close parking. Disabled and had to hobble to store over cobblestone pavers. Then got handed equipment and was told go plug it in. Did as instructed but had to spend 4 hours on the phone getting passed from from one person to another. Got phone and internet working but no better than before. CANCELED MY SERVICES AFTER 12 YEARS because they hiked bill up to 235$! a month for sub par internet and the worst wifi ever. Less than 68Mbps when paying for 150Mbps and only 2.4G wifi no 5G and only works for 15 feet unless you rent extenders. Gave 11Mbps at 11 ft. Called and was basically told to exchange again and they would cut services to lower prices. Changed to Mediacom and price went down to 157 with taxes and fees. Wifi 2.4 and 5G with speeds as high as 866Mbps to router and 78Mbps connect to internet on 75Mbps and 12Mbps download. Besides Comcast going from 117 per month to 235 without any notice on autopay. When calling them they advised the promotion had expired and there was nothing they could do. Terrible customer service. Thats what you get for over a decade of customer loyalty NOTHING. Wouldnt even credit for overbilling for a year, said we can credit last month but not the last year. Why? Surprise never got any credit and call back had no offer either. Recommend you look around since there are many different choices in this area. Wouldnt Recommend.

Friendly and quick service

Thanks Antonio for great service today! This is why I love Xfinity!!

Over priced BS.Sold me a infinity tv package that I thought would have the stations and shows that I like. But once I gotten the package it was garbage. It had nothing of the shows I wanted. And for the shows I wanted to see I have to pay $10 extra per station. Their words mean nothing once you sign the contract.BUYER BEWARE or you will be stuck for 12 months in a contract you cant get out of.

All COMCAST employees seem to be trying really hard. Also, the product itself is pretty solid. However, the management systems the employees have to work with dont give them what they need. They cant tell whether a house can be hooked up. They dont know when external lines will be run. And they dont have anyone to ask. I could have COMCAST at my door tomorrow morning (which would be the sixth time) and they still wouldnt be able to hook up my house because the lines dont extend this far, but they dont even know it. Having said this (to a very large number of employees) they not only dont have anyone to ask, but they also dont have anyone to tell. Management at the level to fix this problem doesnt know about this problem...because they arent trying to know about it.

Called to inquire of new service and someone answered my call I could hear voices and people talking in the back ground while no one picked up the phone. Waited 15 minutes until I hung up.

I pay well over $300 a month for our TV, internet, and phone service. The internet service is pretty good. We have disconnected our home phone from the entry box because of the constant sales, begging, and political calls we get. The digital TV service is horrible. It constantly cuts in/out. I have been complaining about this problem for literally years and they have yet to do ANYTHING to resolve the issue. Additionally, while they may claim to have N number of channels, its not really true. Many/most of the channels are duplicated. There will be a low-res AND a high-res version of the same channel. They count these as two channels.

Xfinity has really stepped up their game their new store in Bridge Street Mall is so beautiful and the representatives were friendly and very professional great job!

Super nice and friendly staff. The new location looks great!

AWESOME 👍

I really like the manager James! He tries to make everything people get mad about happy again. He really carries the place.

Congratulations on the most inconvenient location you could possibly choose. Previous location on Max Luther was an easy to access centrally located quick stop spot. Bridge St location is ridiculous...fail