Absolute worst customer service I’ve ever experienced. Billing will just mess around and send you to ever other department just to avoid doing their jobs. you can literally hear them all joking around in the background. I know a lot of hard workers that would happily sit on there butt all day and hit buttons. Completely unprofessional and inconsiderate of keeping people on the phone for hours. Still don’t have service going on 5 days now because they don’t appreciate customers.

Everyone on the phone needs some retraining a simple task of cancelling service for one place and moving it to another is rocket science for them I have been dealing with this for the past three days. I get told oh everything is fine now and you are good to go then I receive a email or text message saying otherwise. THREE WHOLE DAYS ON THE DANG PHONE AND GOT NOWHERE

Just awful every 2.5 months my bill goes up with no explanation. I call in spend 1 hour on phone they promise another year at low price. Just like clockwork the 3rd bill comes even higher again. Please dont make yourself miserable with this company.

Service outages 2-3 times per week for prime usage times. No refund or credit for outages u less it’s out a full 24 hours. Tech support often doesn’t show outages in the area so they assume it’s your equipment and schedule tech visits for several weeks out. If there were other carriers in my location I would switch in an instant

Brian came to our house and was so quick and thorough fixing our TV connection. Extremely professional and knowledgeable!!

This store isnt open it closed down! Suddenlink is E WORST! Customer service makes me want to kill myself i have spend over 3 hours being on hold no help, worst than the worst, literally dying is easier than deal with doo doo company

I havent had service since March 5th they said I will get credited once the issue is fixed here we are may 3rd and they say I owe them 200 dollars and I have to pay it and wait for them to fix it and then they will credit my account for the next months and still no ETA on when it will be fixed.Edit; had someone come out twice. The tech said he came inside to fix which is a $60 dear charge he did not come inside he attached us to the same box the rest of their customers from our park are in. We were having trouble since March. I finally after 10 calls for hours on end got a credit it wasnt for the 2 months we went without service and the tech it was 1 month and the tech and they say it was a one time credit as a service to me. Ever since the credit my phone wont even stay connected to the internet. It drops more than it ever did. If I could get other service I would. If you can steer clear of suddenlink they absolutely are the worst service I have ever had.

Look elsewhere... Freeking BS. Internet services have been on & off since the end of December. 1st time I made a tech appointment- yes, I cancelled it because the services started back working. I got excited and did not want to waste the technicians time. It went out again. I called and finally got an appointment that would fit within my schedule. Services FINALLY started back working. I called customer services and they only wanted to offer me a partial credit - not fair to the amount of time my services were not working. A supervisor was supposed to call me back to see if we could speak to see if an additional credit could be given. Instead they decided to just put a note on my account (that I obviously cant see) saying that I kept cancelling appointments & that they had already offered me a partial credit so nothing was going to be done. The representative told me that since the service were up & running & a supervisor was going to contact me back, I didnt need the tech appointment, so she cancelled it. Soon after my services were disconnected & now Im being charged restoration fees. So... Im paying to restore something that wasnt even working? Doesnt sound quite logical to me.So now, Im currently on the line with a supervisor after being on the line with someone who was nice, but didnt know what she was talking about for over 45 minutes ( she kept telling me that my services were NOT disconnected- I told her they were because the internet nor cable didnt work, & I got automated calls that services were interrupted. She still said it wasnt, so I asked her what the restoration fee was, after a few moments of silence, she put me on hold with to get me with a supervisor While on hold I called from my desk phone at work and spoke with another young lady who was awesome. She told me WHEN my services were disconnected and when the notes on my account said my connectivity issues started (12/26). )According to the supervisor, they cant send a tech out with the account past due. So, I just paid $441.96 ......and now he says that because you cancelled multiple tech visits they will probably only be able to give a partial credit. I have soooooo much more to say but, I would just recommend exploring other options. Customer service is more than speaking kindly & apologizing so in my opinion - Suddenlink has horrible customer service. I was misinformed MULTIPLE times and all they do is apologize. My big problem is that the services mysteriously came back on and then the representative told me I didnt need a tech appointment ---- & now they are saying I shouldnt have cancelled appointments. This would have been nice to know when I talked to the other representative that cancelled it for me. Also, I work full time & I am a grad student, & have an internship- I have no time to waste but I changed my schedule around to be home for the tech & then was told to cancel the appointment & wait for a supervisor to call. The person text me (attached picture) while I was at work so yes, it took me a while to respond. I never got a response back. But why would this Jimmie person respond if his/ her supervisors dont have to?I waited - the supervisor decided not to call, my services were disconnected, and now I just paid over $400 (which includes fees that wouldnt be there had I not been advised to wait on the supervisor). Now I will have to call back and deal with more people who probably wont know what they are talking about and then wait on hold for an hour to speak to a supervisor who is probably not going to try to provide any equity for their crappy services, bad communication, and overall bad customer service. Technician should be out tomorrow - yes - I have to sit at home all day & wait for this person to show up. Wouldve been nice if I was given the correct information from customer service and not been told I no longer needed the tech appointment. We will see what happens with the tech appointment and credit tomorrow but I plan to contact the FCC,BBB, etc.

Beyond frustrating to deal with, worst customer service to date.

I work from home and constantly have issues with timeouts with my internet connection. Everytime I call there is an outage in my area This happens wayyyy too often.

I moved to Huntsville in July 2020, ordered 1 Gig service.. service tech was on time, polite.I work from home over the internet, I have not missed a day due to internet.. great ISP look forward to having fiber some day..

Worst ever. Do not even think about it.

Handwritten sign on door readsPermanently Closed

Suddenlink is a scam artist company who should be banned from doing business in Texas. Do yourself a huge favor and stay far away from them.

Ive been with suddenlink for over a year and have never had a problem. I recently moved 5 minutes down the road and now my service hardly ever works and I cant log in to my account. Ive called multiple times trying to get this fixed and Ive been hung up on multiple times. I called again today only to go in circles for over an hour. They continue to tell me they cant help me but I cant pay my bill or view anything. What kind of tech support cant help me log in to an account for an internet service...

Unless you have to use this company because you have no other choice, stay away.

Quite literally the worst internet provider on the planet. You will NEVER get the speeds you pay for and their service drops daily so don’t expect to get anything done if you’re working from home.

Worst internet provider Ive ever seen.

Cable box has been flashing with an orange light for 2 days and not working. When you call for tech support you wait on hold for hours and hours with no answer and tech support hours are supposed to be until midnight. This company is a joke!! They want to over charge you for cable and Internet, but they sure dont know how to answer phones and be helpful in fixing the issue!!

In all honesty, I had their service for about 13 years and found it acceptable albeit rather expensive. However, after retiring and a couple of months after leaving town, I found that my account was charged a substantial amount. No reason was ever given and all attempts to contact Suddenlink for information have failed. With no explanation, I refused to pay, so Suddenlink dinged my credit rating an entire level, and Ive still gotten no explanation.

I havent had service in 3 weeks, the techs that dont show up always complete the work order without showing up to fix my line.

Has to be the WORST customers service I’ve ever experienced. Charged (twice) for damages that Suddenlink was responsible for. First charge was “missed appointment” even though they never set up a time and the contractors were too naive to see a line down in the middle of the neighborhood. Wasn’t even told my protection plan ended. (Line was taken out by a garbage truck because it was installed too low) instead of removing one of the two charges, they send a sales rep my way and said he could give me tv and internet for $140. I told them I don’t need tv but as long as my bill is BELOW $150 I don’t care. Get my bill and it’s $195. Waited 40 minutes on hold with the billing department just for them to tell me it’s retention departments problem and they close at 3pm (it was 4).

Im torn, the service has been great so far but VERY VERY SADLY these ppl are being honest about their bills rises a few bucks every month and when I spend the normal 3hrs on the phone they have no explanation ever AND EVEN WORSE THEY DONT TRY TO HELP FIX IT OR ADJUST THEY JUST TELL YOU TO PAY IT, ANYWAY my package was the 54.99 for life bundle..... heres what I got, a $112 a month bill which was originally higher I had to call and fight about that, I returned one box in office to take 10 off my bill per month it went to 101 and some change, after taxes and fees of course, well next bill comes in and its 112 and some change again after taking box back, I call they refund the ten bucks after trying to argue with me and saying its 112 after taxes and fees even after returning the box which was a flat out lie, anyway the supervisor credited my 10 dollars but I get my next month bill and its 112 again I had to fight with them for my 50 dollar credit I also assume they will try and not send me my 100 dollar amazon card the reps for the company almost serve no purpose other than to tell you they cant do anything they have no authority and to just pay and maybe someone will call you back, WHICH THEY RARELY WILL

When my internet went out Suddenlink said it would be two weeks before they could get a technician out here and told them I wanted to buy cable they said they could be out the next day to fix my internet and install the cable. The cable box did not work with my altice mini modem, it took me days to get someone on the phone to cancel it. when the original technician showed up to fix my internet a week after the cable ordeal, They charged me $60 for the technician to come out to fix my internet the other text have already fixed the week before. They took my new customer promotions away for switching to cable and then cancelling when there equipment they left didnt work. My bill is supposed to be $62 a month. Stay away from Suddenlink

Do not do business with Suddenlink. I have had issues with our internet for over a month. Call the call center and have had 3 appointments, now on #4 after 7 phone calls to the call center. The issue is our node is going out. Every single tech has said it’s the node. After call number 6 I had requested to speak to a supervisor due to the fact I have not had solid internet connection in over a week and had three technicians come to our house. I was told it was escalated and I would be contacted back. I then got a call and was told the manager denied my request. We will see how appointment 4 goes. Not at all happy with the service and I can’t even talk to someone in person because the office is closed due to COVID.

Have their HS Internet. I have their 400mb package. A person only needs 35mb/sec to get HDR 4k content. I discovered after buying my first 4k tv that I was not getting 4k content from any service (Netflix, YouTube, Hulu), that it was all poor quality. I called them and they said it was my internet provider. I called and scheduled an appointment. The guy came out and said he couldnt do anything because the internet was out in my area (he put in notes though that he replaced some wires, a lie). He told me to reschedule and I did. Next guy came out and couldnt fix my problem. I have both visits on audio recorded. Customer Service charged me for both visits, does not care about the recordings at all, wont even listen to them. Exceptionally rude on the phone. They must enjoy being rude to customers, it is that bad. I have to pay $120 for two visits that accomplished nothing and there are recordings to prove it. That is Suddenlink! Unreal...

I was renting equipment to use at my apartment (that already has suddenlink) for $12 a month. My lease expires in a few days and ive already gotten next months bill for service i wont have while ill be living in a place that is not even covered by suddenlink but the bill still has to be paid since billing is on a month to month basis. Ill go smash the equipment i was renting at the local suddenlink office before i pay $215 just to return it. If you have any option other than suddenlink for service i implore you to go with their rival.

Brant was amazing and super helpful! He answered all my questions and made sure I understood everything we talked about! Wonderful customer service!

I have been a subscriber for about 1 month. I have not been able to get DVR service despite many hours on the phone with technical support and several visits with technicians sent to my home. This service is important to me and I cannot get any relief.

Had a break during tornado(not their fault) have had plenty of time to fix it now still not fixed. When I have called cannot get anything but recordings that hangs up on you because you have called already. DO NOT USE THIS COMPANY IF YOU HAVE ANY OPTION AT ALL.I think I am going to call another company and switch. ABSOLUTELY WORST COMPANY I HAVE DEALT WITH IN ANY INDUSTRY.

Lady who helped us was nice. Lots of people in line. The ladies could use some more help in the office.

Suddenlink is awful. They over charge severely, they bill out a month in advance, Which mean services sometimes get disconnected for service you havent even used yet. They only allow 3 days on payment extensions. They have the worse customer service of any company iv ever used before. If I had other options for wifi, I would be gone in a second! No questions asked!!! And per your response to my review! Negative on the 5 day extension. It is 3 this I know! So dont clarify information with false information .....

Worst cable and internet service, and the worst customer service Ive ever experienced. Avoid this company like the plague.

Use to be a great company but they have really just slipped down hill over charging customers and not providing good support or service. They are less the mediocre

No issue with service but got a bill increment of $35 during nd after covid19

If I could a zero star rating I would! WORST company and customer service I have EVER had!!! I HATE this company and their service. DO NOT USE THEM!!! You will have outrageously priced bills! One of our bills was for $473 for 1 cable box with DVR and basic internet!!!!!

Horrible service horrible people

I do not see why everyone is talking down on their internet service. I have been on the 400 plan for a year already and have never had a problem with downtime. The only issue is that i started the bill at 65 and now it is currently at 71. Which is not a problem for me. If i were not moving i would definitely stay with the company if they were available in the area.

I returned my modem to the drop box on 9/5/19. I have a video to prove it. Now, I’m getting billed for the month of September AND October for a modem fee on a modem I don’t even have any more. I have tried calling numerous times only to sit on hold ‘waiting’ to speak to another person. Last time I called, I opted for a rep to call me back. It has been over an hour now and I have heard nothing. I have also emailed the email that was given on other reviews and have still heard nothing. I just want to speak to a representative as the SuddenLink I dropped everything off at is over 3 hours away.

I scheduled for services to be setup at our new address over a week in advanced (Dec 23rd), and no one showed up to their 11am-2pm appointment on Dec 31st.At 2:45pm, the 1st rep told me that the technician was 5 minutes out, and at 3:30pm, the 2nd rep told me that they couldnt even communicate with technicians. She also said someone would arrive that day, and she would call back within an hour to confirm. No call back, and the 3rd rep at 5pm tells me I can reschedule on Friday, 3 days later.I insist someone comes earlier than that, and so I finally get Logan in sales on the phone (4th person Ive talked to that day). He says hell schedule it for Thursday (Jan 2nd), but that someone should come out Wednesday (Jan 1st).Of course, no one shows Wednesday, and after two more calls on Thursday, they finally show up at 3pm, an hour after their scheduled 11am-2pm appointment. I even received a call at 1pm saying the technician was on his way, and he showed up two hours later.I dropped Suddenlink years ago because I had the option to go with another provider at my previous address. Unfortunately, we dont have that option at our new address, so Im stuck with their garbage customer service. Were it not for their monopoly on certain customers, they would inevitably lose all their business to AT&T and other providers.

Very friendly at office in Huntsville Texas,i love going to pay my bill there.

Love TV service - our internet is too slow

I’ve tried 3 times to have someone come out and try to fix my WiFi but they still have not shown up. I’ve gone up to the office twice and they always redirect me to someone else or give me the same paper that they gave me before which was not much help. They also have been rude and not professional at all.

UPDATE: After seeing there reviews Im definitely looking for a new internet provider tomorrow morning. Good luck everyone!Constant server downs... Expensive... I was playing my game on my PS4 when Suddenlink all of a sudden disconnected... Again. Im thinking of getting satellite. Ive heard good things about it. Dont get Suddenlink people, this is almost 2020. There are a lot better internet providers.

Ive been a customer for many years. sad to say i pay too much. since altice merged, i decided to cancel and go back to paperless statement, took forever. how many times do i have to change it online, and i still get my statement mailed. come on it its been four months now!

Between the horrible customer service(via phone, as I have had no issues with the Huntsville office ), rising costs of internet services, and the quality of internet itself, I wish I could give zero stars. Still attempting to find a different service provider for my internet needs.

Placed order for cable, internet, and cloud dvr. Told $71.83 base price. Day if installation...$82...hubby goes in to talk to them...$124. In 4 days it increased over $50! Went in today...was told its not their fault and to quit yelling...was talking sternly. No mgr on site...very convenient for them.

If you want a line run, DO IT YOURSELF! Service itself is the best in the area but I had a downright awful experience when moving to Huntsville. I had requested that a technician run a NEW LINE FROM THEIR POLE TO MY HOUSE. We were in the process of moving and but had my wife come up to the house while I loaded the truck so someone would be here for the tech. Now my wife is not the most savvy at this stuff but I figure the tech had his orders hell do it right. WRONG! He used an existing cable run outside in a non weatherproof box that Im trying to do away with because it was run INCORRECTLY TO BEGIN WITH and then just used a splitter (not even a proper splice connector) to add on to the existing cable connection. I AM FUMING! On top of this he also insisted on installing their modem and router even though I did not want this (my modem was still in a box at the time). The tech insisted his work order could not be completed without first installing the modem and wifi. HOW ABOUT PROPERLY INSTALLING THE RUN THE WORK ORDER WAS FOR! So now on top of their cable run charge they also charged an install fee which i then removed EVERYTHING that was installed literally a day later because I have my own equipment.

Worst service and customer service that I have ever seen. I laugh everytime I see or hear their commercials. They do not deserve a star.

The staff is overwhelmed by the sudden changes in the computer billing software and trouble reporting system. They deserve far more support from the company than they are getting!

Probably the worst customer service I have ever experienced and dont bother scheduling a tech if you have an issue because they never show up!!! WORST CABLE PROVIDER AROUND.

I’ve been trying for going on 3 months to get my internet’s down cable set up with them. It’s an endless circle of phone calls never answered or returned, “system updates” that cause everything to go down and staff don’t know how to work it, and being told they can’t do anything on their end. The only reason I continue trying is because it’s what is offered through my apartment complex. Had a tech out this week after three “appointments” never happened, he showed up and couldn’t get my modem activated so he waited on hold for their phone service for 2 hours, and then left saying they’d call me and my modem would be working. Guess who still has no cable or internet?

Havent had this Service very long and already have been charged with a hidden fee that was never on my bill. Also lost Service for several days and the service technician went to the wrong address and canceled the order without ever calling me. Office personnel was rude after the fact and never offered any type of credit for lost Service or lost time having to wait for a technician on 2 different days with a 4 hour window.

This internet service is literally a joke. Internet has been out ALL day and of course you cant get anyone on the phone to help you. This is pathetic that im paying for a service that is constantly going out.Update: its now day 7 without internet and nobody knows what is going on or when it will be fixed

If I could give 0 stars I would!! Every week the internet goes out. Now the power went out comes back on internet not working they have yet to fix it.... smdh....

Steven was so freaking helpful! I’ve been to the Conroe Location and hated it because the employees were so rude. Steven was so thorough and Answered questions we didn’t even know we had! He went above and beyond to provide us with the best service possible and he made our entire day! Promote him!!!

Im getting ready to move to Hunstville for a job. Are there other ISPs in the area? I am an Xfinity customer now and there support and service are A1. These reviews are scaring me since I heavily depend on solid and fast internet access for my job (Information Technology professional).

I took half a day off work today for 1 - 5 p.m. troubleshoot call and it is 5:15 p.m. and nobody has shown up and nobody has called to let me know theres going to be a delay. I just got off the phone with Suddenlink and now they say 5:30 - 6:50 p.m. communication would have been great here, I lost pay for half a day waiting for nothing. I have not had internet service for 7 days. Every month I call in because my internet is down. Fix the issue or get out of the internet business.

Came In to get a reacement remote..no problem

Friendly service at the office. Cable is getting too expensive. They were great talking me through options.

Horrible customer service. Their services are not too bad, if they can ever get them to work. Repeated service calls, repeated calls to tech support, and several missed service appointments where no one showed up or called me so I waited at home for hours for nothing. If there was another service in town with anywhere near the speed, I would drop these people in a second.Oh, and this is how they treated a person who was a customer for 16 years.

Very rude people, no one answers the phone and when you go up to the office no one knows the answer to anything. I was better off with at&t

This is the first time I am ever posting a review on something because that is how horrible my experience has been with this company. I Have had the torture of being with suddenlink for 3+ years now. They have been the worst internet provider I have ever been with. Havent had internet for the whole month of October and technicians are always slow to come. Have had 2 technicians come in the same month alone and there is still poor to no internet connection at our house. Apparently maintenance was supposed to show up 4 weeks prior to when I am posting this and still have yet to show up at their scheduled 10am-8pm window. Im currently looking for other providers because this has been ridiculous. Do yourself the favor and try another company that actually cares about their customers.

This is literally the worst cable/phone/internet company available. They don’t answer the phone. I have been left on hold for over an hour for the past 5 days. When I tried to add HBO they screwed up my cable box with some signal and I was without cable for 8 days, and they did NOT credit me. The only reason I with this company is because it’s the only company allowed through my apartments and I need WiFi. All of their advertisements are lies. 100% lies.

We havent had internet service for over a week . How ever service techs have been here several times . They have worked without success. The problem is on the new system out of there control. My wife calls daily waiting at times over a hour. Hang ups are common after waiting .Long periods of time . never a call back. Coustomer service is very poor. Auto service is a loop without any adequately solving the problem. Its as if the Coustomer is not important.

Got a new modem and unfortunately had to call suddenlink to “activate” it. Was on hold for more than an hour when I called at 3:45 on a Wednesday afternoon. Absolutely ridiculous. Suddenlink also calls repeatedly for upgrades I don’t want even after asking they stop calling. Some of the slowest, lackluster internet service I’ve ever had. Comcast is better and that’s saying something.

I have had no choice but to use suddenlink. And where I am moving once again I have to use them. I always end up waiting days or weeks to get a technician. This time my entire router just shut off and my internet light wont come on..even after trouble shooting....and here I am waiting again for days because they never seem to have any technicians that can come out. I always have issues with them, so if you can avoid getting service with suddenlink I highly recommend it. It not you will be paying for service that us semi decent, but if it goes out you are just screwed. But during that time you better believe they will still make you pay for service.

SuddenLink GET OUT OF THE INTERNET business!!!!! OMG!!!! They Never showed up to the appointment on the 30th of August... WAITED FOR NOTHING!!! NO CALL!! NO SHOW!!This is ridiculous!!! To make it even worst the only service that comes out there is Sudden LinkSudden Link PLEASE take pride in what you do people have lives and other things to do then to be messing around with unprofessional people

Ever try to communicate with your local Suddenlink store ? IMPOSSIBLE ! The phone # listed goes NOT to the store but to a call center which has NO AUTHORITY to even communicate with their own local stores. BY DESIGN, there is no phone # or email address for a customer to communicate with any store location. I am going to be digging in an area near Suddenlinks underground fiberoptic cable & had called to request that the cable be located & flagged. Customer service informed me that my only communication option is to physically go to the local store which is 40 miles away to make this request. Customer service also informed me that there is NO ONE that I can contact above their pay grade who can solve this problem. For a so called communication company this is FUBAR ! Suddenlink, you need to fix the problem or rename to the NO CUSTOMER SERVICE department.

So far I’m looking for a new isp will find one. Was told 44.99$ unlimited was repeatedly offered the basic cable for an additional 7$ a month and refused one week later I get a call from suddenlink saying I’m about to go over my data cap and need to upgrade to 54.99$ package and additional 10$ a month or I risk being charged 15$ per 50gb over I go. They basically shook me down for another 10$ a month ok what ever I need internet. I call in to pay my bill and then I’m told it’s a 10$ fee to pay my bill with an agent.... uhh no thank you then the agent proceeds to ask for my CC info I say no you said their was a extra fee she reply’s with well to set up auto draft their is no fee. :me so I won’t be charged a additional 10$ fee. :agent well yes but only this once. I just hung up.....Honestly I don’t know what to do this company the first month of doing business has shook me down for 10$ additional a month tried to charge me to pay them and is still calling randomly while I’m at work and trying to get another 7$ a month for the F&$@$&$ cable I have told them numerous times I DO NOT WANT.Currently looking in to alternatives witch their are many will be telling them to com get their equipment ASAP.

Fairly fast service with answers to my questions.

Went to the store on California to pick up the upgraded modem and no one was there--shortly before their closing time of 5:00. Lights out--doors locked. Ordered it three weeks ago and it wasnt delivered. I called Suddenlink before going out and the phone number listed is not the store location. I wanted to verify they would be there. They said they dont have the number for the various locations. Oh well. Try again!

If this is your only option, then I suggest you move--especially if you work from home and therefore HAVE to have reliable, high-speed internet. These folks are seriously that bad. Think Im lying? Keep reading.I have been without internet for 4 DAYS and counting. I waited three hours today for the technician to arrive during his/her scheduled 8-11AM window, and the time has now passed. Every time I called the service line for an update on the technicians arrival during that time 3-hour window, the automatic update service said the technician was already onsite. I guess they confused my car parked outside with the Suddenlink vehicle. Supposedly, the earliest I can get someone to fix my internet is now between 5-8 PM on Friday evening. We know that wont happen because theyll take off early to party-- or take an extended cigarette break (a well-established theme at their local office).How did I get to this point you ask? Keep reading. It only goes downhill from here.The folks in the office are rude and spend more time smoking cigarettes than they do doing their job. They pretend they dont know how to do anything to keep from working but are happy to try to sell you new services (even though your current services dont work). I was told I needed to change out my modem, and after turning in the modem, I was told it would take 30 minutes to set up the new modem. After waiting more than 30 minutes, the lady said she wasnt able to set up the internet, so Id have to come back tomorrow. She reeked of cigarette fumes, so we know how she really spent her time. By that point, it was near closing, so what choice did I have? The lady said shed fix my modem first thing tomorrow and call me when done. After no phone call that morning, I swung by, and she claimed shed been working on it, and then preceded to pick up the box that seemed to stay in the same place where shed put it when Id left the day before. Hmm....Dont get me wrong, all three of the ladies in the office have horrible customer service (Ive dealt with them all before), but avoid the lady with the glasses like the plague. She doesnt know how to do anything (Shell tell you that herself.) and after wasting your time, she will schedule you for a technician who never arrives. She gave me a modem last year and did the same thing. Only this time is obviously much worse.Calling corporate is a waste of time. Corporate will lie and pretend to address your concerns, but depending on who you talk to, theyll tell you that [their] offices dont handle the Suddenlink side. ???? Yet conveniently, they dont have any additional information to route you to the right offices to handle complaints/customer concerns, and youll never find that information on the internet either.I think the only reason why they stay in business is because they pray on folks who live in rural areas with limited internet options. I hear North Dakota has the best high-speed internet of any rural areas. Im considering moving there--as long as Suddenlink doesnt have any offices there.

If this is your only option, then I suggest you move--especially if you work from home and therefore HAVE to have reliable, high-speed internet. These folks are seriously that bad. Think Im lying? Keep reading.I have been without internet for 4 DAYS and counting. I waited three hours today for the technician to arrive during his/her scheduled 8-11AM window, and the time has now passed. Every time I called the hotline for an update on the technicians arrival during that time 3-hour window, the automatic update service said the technician was already onsite. I guess they confused my car parked outside with the Suddenlink vehicle. Supposedly, the earliest I can get someone to fix my internet is now between 5-8 PM on Friday evening. We know that wont happen because theyll take off early to party-- or take an extended cigarette break (a well-established theme at their corporate offices).How did I get to this point you ask? Keep reading. It only goes downhill from here.The folks in the office are rude and spend more time smoking cigarettes than they do doing their job. I was told I needed to change out my modem, and after turning in the modem, I was told it would take 30 minutes to set up the new modem. After waiting more than 30 minutes, the lady said she wasnt able to set up the internet, so Id have to come back tomorrow. By that point, it was near closing, so what choice did I have. The lady said shed fix my modem first thing tomorrow and call me when done.Dont get me wrong, all three of the ladies in the office have horrible customer service (Ive dealt with them all before), but avoid the lady with the glasses like the plague. She doesnt know how to do anything (Shell tell you that herself.) and after wasting your time, she will schedule you for a technician who never arrives. She gave me a modem last year and did the same thing. Only this time is obviously much worse.Calling corporate is a waste of time. Corporate will lie and pretend to address your concerns, but depending on who you talk to, theyll tell you that [their] offices dont handle the Suddenlink side. ???? Yet conveniently, they dont have any additional information to route you to the right offices to handle complaints/customer concerns, and youll never find that information on the internet either.I think the only reason why they stay in business is because they prayer on folks who live in rural areas with limited internet options. I hear North Dakota has the best high-speed internet of any rural areas. Im considering moving there--as long as Suddenlink doesnt have any offices there.

Closed. Wont answer phones. Many cars came while I was there. All left looking confused. Darn it. Another one bit the dust.

HorribleLost a whole day at work. Scheduled an appointment with them for service between 8am -11am what time did they show 230 no phone callsI actually went to the physical store. Oh we can schedule you another appointmentWhy so you cant show? Worse customer service.

Suddenlink needs to offer service to the indigent population in their viewing area of Huntsville Tx at a rate similar to AT&T Access. Children could really benefit and do a lot better in their studies having access to cheaper internet service.

I give it a 1 because the internet is great. I have my own modem and router and don’t really experience outages with the internet. The cable service is nice in HD but the signal sucks! Recently I’ve gotta. Status code 225 flashing and then the channel coming back on. I’ve called before and they reset it a few times. The channel still comes in but the error message still comes on and the channel still freezes sometimes. I have tried to call for a technician since the problem isn’t being resolved but the automated system just tries to reset it again. I feel like it may be faulty wiring or poor local signal to the box. It hasn’t started doing this until recently. I want a tech to come out and fix the problem free of charge. No I don’t want to receive or buy new equipment. I have my internet equipment setup and placed where I want it. I just want suddenlink to fix their issue. Plus y’all charge too much anyway.

I am going on 2 weeks with no internet service. After waiting 10 days for the first available appointment, my tech decided that it was Friday afternoon so he blew off my appointment. He called one time which I missed. I called him and texted him within 2 minutes and then 5 more times over the next half hour before he told me that he left the area and wouldnt return. He then hung up on me.Numerous calls to the office have resulted in nothing. They apologize and promise to escalate it but still nothing 3 days later. I live in a rural area with few choices so I am stuck. Avoid them at all cost! They are terrible.

Absolute worst customer service in the business - My Business internet account was down for weeks at a time and they charged me for the service calls even though they didnt get the system up and running. $180.00 in service calls in 2 months and they wouldnt credit them. Absolute garbage company. Tried to say they replaced some terminal ends which are my responsibility - even though everybody on the block was down.

I’m changing my review rating ONLY because of Dewanna. She handled my situation perfectly and she was so kind I could’ve hugged her. My recommendation is don’t do anything over the phone. Go into the storeThey deserve no stars. I was billed for a “missed appointment” when my tech never showed up. I took off of work and sat in the living room for hours and he never showed! I’ve been without internet for a month now

Very helpful and great customer service.

I hate to give bad reviews, but Suddenlink in Huntsville TX is/was for me one of the worst internet providers I have ever used. The internet is not working...almost never. I am tired calling over and over again. Now, you cant even get to a technician. I called this morning again, and everything is automated...like let me reset the router for you. Really? How do you know who I am, or that the number I called from is registered with my account. Folks run away from this company. They are a joke.

Two stars. Would have made it one if it wasn’t for the fact the the internet is at least somewhat decent while it’s working. I’ve lived at my student apartment complex for about a year and it goes down at least twice a week for only a minute or two. Twice though it has gone down for days at a time. I wouldn’t mind giving suddenlink three stars if it wasn’t for these two incidents. They wait two days to come out to fix it and then don’t fix it and leave without informing staff or residents on the progress, or lack of. What makes it worse is the second time was on finals week at the nearby University. Again this is a student apartment. Many of us need internet to access online final exams and notes. If the internet shuts down in the middle of a final that’s it. Your test progress is submitted. It’s clear the company simply doesn’t care about the people who use their service.

Probably the worst internet/tv service in the face of the earth. It also takes an act of congress to talk to one of their representatives and after you talk to one it takes about a week to get a tech out to your house to fix the problems. The only reason why I continue to use the is because it’s all I get at my house.

I would give it “0” stars if that was an option. The installation technicians for the Huntsville area are horrible, horrible, horrible!!! Our initial install was last Sunday- internet stopped working 5 minutes after the guy left. We had to wait a week to get another tech to come out! He claimed that he couldn’t find the line that the first guy ran, but would be sending another person out in just few hours. 5pm and no new person- called the office, and nothing was ever reported, and another tech was not dispatched. They claim they will send someone else out this Tues!!!This is another weekend wasted! How about hiring techs that know what they are doing! Thanks for nothing Sudden link!

Save yourself the headache and get your service somewhere else. I cant speak for cable service, but the internet is abysmal.Youll probably have more service downtime that runtime. Our internet loses connection about twice an hour daily, sometimes for hours at a time.Technicians have come out and replaced everything they know how to, yet the problem persists. Customer service is quick to blame a bad wave trapped in the modem.Good luck!

This is the worst internet service in the world. I pay for their “best package”, which is over $100 each month. Half the time my internet doesn’t even work and every time I call they’re having longer than 30 min wait times. I really don’t know what I’m paying for. If this is the best y’all can do it’s really sad.Update- my bill was increased by $30 without warning or reason. Do your self a favor and don’t use Suddenlink for your internet services. Another Update My Bill was increased again! DO NOT USE SUDDENLINK

Crappy service, they had frog boiled my dad and were charging him almost 400 dollars a month for cable and internet that other people paid less than 90. I was closing out my dads accounts after his passing.

This company really sucks. They are over priced. Even when getting sevice with a deal or offer, prices increase several times within a few months. Service gets cut off if you are a day late. However you loose TV and internet service connection with slight weather changes.sometimes even in good weather. You can go into the local office for issues but you can nevet get a call back if you leave a phone message.Also billing is a nightmare. Seriously they charge late fees out of the blue and even if you pay them more is added. Somthing they have been in trouble before on over billing. They know the sevice is bad. They know the billing is unfair. This company doesnt seem to care. They have your deposit. They can cut off your service.

Awful. Horrible customer service. I had a horrible timing experience when my credit card information was stolen at the same time my automatic payment was being processed. So I cancel the card, but I guess the payment was not fully processed yet, so then my suddenlink payment declined. Importantly, I was billed before my card info was stolen, so it was possible that the payment would have gone through depending on processing time. I contact them immediately after finding out the payment did not process and I made the payment as well as updated my automatic payment info and was told to call back in a few weeks when the new bill shows the late fee to have it waived. Today I call back per the instructions and am told that they cant waive the $10. SILLY way to lose a new customer. I spoke with 3 different people and no one can waive the $10.

It is practically impossible to get anyone to respond to an issue. Speed is slow and cuts out all the time. The worst internet service I have ever experienced. Even to post this resulted in lost connection try again...

Terrible customer service. If I could give 0 stars I would. Do not buy here. They billed me for 63 dollars for a premium data installation when it should have been free(which is the only reason I went with suddenlink) . They said the technician hooked up all my devices. He was here for 20 minutes and just gave me the password. On the notes it said they hooked up my laptop and I DONT EVEN OWN A LAPTOP. Called twice and was on hold for 30 minutes and there response was that there was nothing they could do. I asked them to speak with the technician because there must have been a mix up and again the response was nothing they could do.

Service is getting worse and worse day by day and price going up every 6 months. At night internet get very slow and annoying.

If you pay for a Gig you should get a Gig with your internet. And we live two blocks from the office. Its not like we are out of town!

Fixed cable in a timely fashion and the ladies inside are really nice and explain any questions Ive had over the past 3 years.

Standard horrible customer service to be expected with most modern companies. The website is as near to useless as humanly possible. More often than not whichever random call center you end up speaking to doesnt know anything at all and often cant complete the simplest task. I genuinely do not get the impression anyone at all knows anything about any part of their job. That being said, in my area at least, my internet is always faster than I pay for. They have comped me service packages in exchange for afore mentioned terrible customer service. I did have to go out and buy about 300 dollars worth of modem and router before my internet would function properly and I only knew to do that after my own research. At no point did anyone ever tell me the packages had changed or that the modem router combo box I was renting from them wasnt up to date of able to handle the speed of the package I bought. Again I had to figure it out for myself. All in all my speed is great and its never down so really I can only complain when I have an issue and must call them.

We pay $80 for internet. Thats it. Its the best they have and its mediocre. Ive been ignored by the office for 10 days after going to them with my issue and the manager who had two numbers to reach me used my husbands while he was at work, even though they were advised no to. Since then the manager wont answer our calls or even call us back. I called corporate and the only solution they have is to go to the office and wait for a manager after being informed that this lady has been ignoring me for 10 days. I have to give a star to post but the real rating is no stars. Our business will be taken elsewhere.

Alltice moble @ $20.00 per month? WHAT!!! LEGIT!!!

Great service, the staff here really go out of their way to help their customers.