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Verizon Authorized Retailer – Victra
2500 N Main St Suite B, Hutchinson, KS 67502, United States
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Verizon Authorized Retailer – Victra
Comments
Ni
Review №1

Robert is a good representative who is knowledgeable about products. He helped my get a new phone and was able to do an expired promotion since I wasnt able to pick up the phone before the promotion expired. Very helpful and professional.

St
Review №2

Bobby G. does a great job at customer service. He knows the products and uses his support network to help you if you ask a question that he doesnt know the answer. He takes time to educate you on your options allowing you to make an informed decision. He is personable and works to build a relationship with his customers.

Su
Review №3

Bobby was an excellent representative. The best I have ever met and I have had a cell phone since 1993

St
Review №4

Very friendly, courteous and helpful with finding the right phone for you.

cd
Review №5

The team running this store are the best! Knowledgeable. Problem solvers. Pleasant. Great experience here every time!

Me
Review №6

Bobby was amazing and so incredibly helpful. We actually enjoyed our time upgrading our phones (which isn’t always the most pleasant thing to do). If every store had a Bobby the world would be a better place.

Am
Review №7

Eddie and Bobby were totally amazing. Very awesome customer service. Very personal. And they were both able to answer all my questions. They approved me for a new contract and the best phone available. S21 ultra 😏 💯 recommend checking out this location on main street. They will hook you up

Sh
Review №8

Edward K and his coworker literally saved me from having to figure out how to purchase 2 phones and get a good phone plan for me and my husband all online. He got us all sorted out and put together with all the device protection we needed. 10/10 recommend this place, much more efficient than someone trying to do it online themselves at home. Thank you guys!

iS
Review №9

The Manager here was super, very friendly and helpful. When it comes time for me to change my current plan I hope he is still here. He is a gem but I am sure he will be moving on to bigger and better positions. Hopefully Verizon knows what a good man they have here.

Br
Review №10

Bobby was a great help and was super nice to my two year old! He turned on a Disney movie and talked to him. He was very knowledgeable about the products and everything was super easy!

Di
Review №11

Eddy and Bobby at verizon were great help. They were energetic and fun. I appreciate them being able to take care of me. Thank you so much for the people you hire.

Cr
Review №12

Bobbie and Eddie were amazing! Went in to upgrade 2 phones. They got me in and out quickly and made sure I had only the accessories I needed! I recommend checking them out..

Je
Review №13

Great customer service we went in was helped by Bobby Grissom hes very nice patient knows hes job made very easy for us thanks

Rh
Review №14

Bobby is the most helpful Verizon employee I’ve ever met. He has a great personality and very knowledgeable. I alway see him when I need to buy or change devises.

Vi
Review №15

Billy, once again saved me. He got on me back running. He is one special guy, always kind, helpful, and shows me how to recover my system. Ive delt with him several times and hes patient, kind and helpful! Great service!!!!

Di
Review №16

I visited your store on October 30th and had the best experience at a phone store ever!! SOPHIA is very professional and knowledgeable about her job. She made my day! I will return to her store again!! Thank you Sophia for helping with my new phone!!

Ab
Review №17

I appreciated the store Sunday hours, and the salesman helped me get everything I needed and some deals! I’m happy!

To
Review №18

Sophia was excellent! She provided service with a smile and made sure she met all of my needs. You need more people like her!

Me
Review №19

Bobby was great to work with, very nice guy, easy to work with, went above and beyond to make sure we were happy. Thank you again you will not go wrong with him!

To
Review №20

Going in to upgrade devices and with all new tech on the table to choose from, Bobby Grissom assisted very well with all decisions. Layed it all out on the table for me. Hes such a professional and very nice. Doesnt hurt Ive known him awhile.

Da
Review №21

Is good service and safety clean please, thanks you ...

Vi
Review №22

Highly recommend going here for your phone needs! They were great to work with! Very helpful and knowledgable about the different options available and work with us to get the best deal! We will defiantly go back there in the future!

Ta
Review №23

Tyris was filling in at the Hutchinson location today & was super patient & kind. He went above & beyond taking care of everything we needed! His efforts are very much appreciated!!

Sh
Review №24

Bobby was very personable and professional. I also appreciate that businesses are taking the pandemic seriously, and keeping customers safe.

So
Review №25

Sophia provided excellent customer service, she had great product knowledge, was patient and very helpful.

Ma
Review №26

Bobby was amazing. I had waited for almost an hour and he had came out and apologized and I had other things todo so he told me to go do them and to come back. Came back and he even stayed late to help me. Awesome customer service!!

Ba
Review №27

Bobby Grissom was a very knowledgeable and personable sales person. He is a real people person

Ro
Review №28

Bobby is always great to see and work with.A helpful, happy man who knows how to treat the public.

Aa
Review №29

Very polite, went above and beyond to make sure we were satisfied with our new phone, helped set it up and explained everything he was doing. Thank you.

Co
Review №30

Great customer service! Knowledgeable, helpful, and friendly without being pushy!

Mo
Review №31

Very good service! All went well

Mi
Review №32

Bobby did an excellent job making sure I was taken care of.

Br
Review №33

Mr. Bobby was very knowledgable, kind and helpful during my visit at your location while juggling phone calls and myself. I will visit your location again. Thank You...

VA
Review №34

Jamie helped me with my new phone and was so helpful, knowledgeable, and fun. What a nice store!

ch
Review №35

Great customer service nice finding someone that actually listens to the customer and finds a solution!

De
Review №36

I got my new phone today . Excellent service and help transferring everything from old phone . I will go back there !!

Ca
Review №37

Complicated task she was pleasant and cheerful the whole time and did a great job awesome person

Da
Review №38

It was great! She was very helpful and made it a joy to be in, which is not typical for our experience at Verizon!

Sh
Review №39

The sales guy was top notch. He helped out and did everything he could in these trying times to keep everyone safe and taken care of. Thank you!

Tr
Review №40

So nice and very willing to help with anything I needed!!

Na
Review №41

Had a horrible experience with the corporate Verizon store here in Hutchinson so customer service told us to try this store. Bobby Grissom was an excellent associate to deal with and we now consider this store to be our only Verizon store to visit.

Ka
Review №42

Had an awesome experience. We had some issues before going into this store. Bobby and cody were very helpful and explained everything they were doing. They even offered us pizza !!!!! Definitely will be back to this store!!!

ma
Review №43

Bobby was very friendly and helpful,was a good experience. Thanks Bobby so much

Fr
Review №44

Service at the store was fine.The process was extremely aggravating and complex.

Al
Review №45

Be careful! They are good at getting you to buy things that you dont need. I bought two Pixel 4s: They told me its a buy one get one free, totally free, so, I was like $830 divided by 2 is $415, umm,,, not bad,,🤔. Well,,, turns out the deal is actually only $800 off 🙄 (the deception is a whole lot worse than those$30)🙄.I advise that you do your homework about what to do. ALSO, PLEASE NOTE: they charged me a setup and go fee of $20 per line on TOP of the Verizon $40 per line, in store, activation fee. Online is $20 (I think, please check for yourself) So... you should be able to save about $40 per line in activation fees by doing it online 😯. UPDATE: (Later I did find out that I have another $300 dollars off 😃. (Verizon really has a confusing system 🤷) Id say that the worst part of my experience was not really knowing what I was getting... Other than that I think its okay)

Sa
Review №46

Friendly people. Excellent service.

Lu
Review №47

Had an awesome time with these workers!! Bobby and cody were VERY layed back, friendly and helped us out and explained everything very well. They also offered us PIZZA!!!!! This is definitely my go to store. If you amazing customer service and want to know EXACTLY what is going with your account definitely go to this store!!! You guys are AWESOME!!!

Rh
Review №48

Bobby was very patient, knowledgeable, fantastic at his job!!!! I give him a 10+

Da
Review №49

Great customer service and very polite.

Ja
Review №50

Staff is very knowledgeable about their products. They take the time to listen your needs.Update 2-7-2019 New ownership has completely changed the culture. They are only interested in getting a sale, It takes a long time to get through the sales pitch to actually get what you want.

Jo
Review №51

Bobby is the greatest, give the man a raise

Ro
Review №52

Very courteous and transaction was completed quickly.

Ro
Review №53

Went to Verizon today to get a new phone and was out in no time with a new working phone. Thank You!

Be
Review №54

Edward was very good very kind and very patient

Et
Review №55

Incredible friendly and helpful.

Mi
Review №56

Really friendly staff that knows their stuff and are really helpful. They explain everything and make good deals. Way shorter wait time than the other store too!

Wi
Review №57

Sophia is awesome! Made my day!!

Al
Review №58

Great service there was in and out with a new phone highly recommend going there

Ke
Review №59

Very helpful! Solved my problems immediately. He was fast and extremely knowledgeable. Highly recommend him.

vi
Review №60

Bobby Grissom always goes above and beyond to help a technically challenged senior like me!

Mi
Review №61

Great guys in there. Really helped me out.

Mi
Review №62

This store is SOOO much better than the Verizon store near the mall! The staff is friendly and helpful, willing to do whatever they can for you. Avoid the other store like the plague!!

Ka
Review №63

Walked in to change my plan and was greeted rudely and acted like it was a hassle to help.

Sc
Review №64

The reps were very helpful and friendly. Helped my mother in law, who isnt the most tech savvy, upgrade to a new phone and transfer all her stuff to the new phone.

Al
Review №65

Takes time to help teach when you get a new phone!

Pa
Review №66

This is the smaller of the Verizon stores in town. Very helpful and fast

Pe
Review №67

Levi is awesome! Very knowledgeable and helpful.

Jo
Review №68

Fantastic care and service.

Ca
Review №69

Attentive to my problem,wonderful service

Da
Review №70

Staff is very unhelpful do not go there if you have issues with your plan they have their opinion and dont care about yours.

Cr
Review №71

Closed 3 hours early. Dont have enough help.

Ro
Review №72

They dont know how to answer a phone

Ke
Review №73

Ohh what a rip off

Ke
Review №74

Bobby is the best!!!!!

Tr
Review №75

Great business

no
Review №76

Post experience ever!!

Di
Review №77

Cant thank them enough for how they treat me. They went out of their way to help me. Ill definitely come back to them again!

Information
13 Photos
77 Comments
4.6 Rating
  • Address:2500 N Main St Suite B, Hutchinson, KS 67502, United States
  • Site:https://victra.com/?y_source=1_MjcyNzIxNC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 620-259-6234
Categories
  • Cell phone store
  • Internet service provider
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:9AM–7PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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