My goal was to change my cellular telephone plan. I started by calling 611 and was connected after a five-minute wait with a customer service representative. She provided helpful information regarding the plans available to me, but she stated that for the plan that I wanted, I would have to visit at an AT&T store. She provided the address of the store closest to me. I traveled to that store by car, where I waited approximately 10 minutes to be helped by a customer service representative. The customer service representative understood the plan that I wanted and spent approximately 10 minutes working with me to implement it. When I left the store, I was told that everything was all set but was not given any paperwork. That evening, I received an email from AT&T, entitled Customer Recap. It provided information regarding my new plan. I was surprised (and shocked) by the information. The costs were more than double what had been quoted at the store. Consequently, I telephoned ATT at the number provided on the summary. I spoke to a customer service representative who reported that the Recap did not include the discounts which pertain in my case, but that I could count on the figured that were quoted to me in the store. She also assisted me in finding this information on my ATT app. Though I believe everything has been straightened out, I will be looking at my first bills for this change in plan. Between having to travel to the store and then make a follow up phone call to clarify the figures in the customer recap, I believe an excessive amount of time was required to make the change.

Dylan was very helpful and knowledgeable. We were going to upgrade online, but Dylan did such a great job answering our questions over the phone, we decided to go to the Indian Harbor Beach store instead. Dylan was ready for us as soon as we walked in the door. He took very good care of us and answered every question with a great attitude, all the while he was acknowledging the other customers as they walked in the store. He offered every protection for our phones, but we didnt feel pressured in any way. The IHB AT&T store is lucky to have Dylan as an employee. What a guy!!

Chris and Jared were super courteous, helpful and truly kept my best interests in mind when it came down to choosing the right plan. I always get the help Im looking for when I come in to this location. Keep up the great work guys!!

I went in to get help in switching SIM cards between phones and transferring data from phone to phone. Chris was extremely helpful and patient with me and gladly helped me with the entire process. He explained each step taken and had a great attitude the whole time. Great customer service. Thanks Chris!

The assistant manager at this location has been nothing short of spectacular. Dylan has helped me thru every step of my new phone upgrade also while helping me update my cell phone plan. Thank you for your hard work and great customer service it doesnt go unnoticed thanks again Dylan and team!

Dylan was amazing! He helped my husband who was very Elementary with phones. Now my husband is on his way to phone freedom! Thank you

Chris the Manager is the nicest and most helpful young man. He helped me with my new phone and email I thought I was stuck. Thank you Chris!!

Went there because we had a “friend” who said he would get our bill down to 60$ each for myself and boyfriend. I now pay 500$ FOR BOTH OF US. Don’t go there, they lie, and all they want to do is try and get money for themselves. We paid 600$ to just get the phones. Said we could bring our old iPhones in whenever WHICH WAS A LIE you have 1 to 2 weeks to bring the phone to them. Which I tried giving Dylan my old phone that day and he said not to worry about it. I’m about to call corporate and go back to metro because everything that was told to us was a lie and up sale. Don’t TRUST “FRIENDS”

Id like to give a massive shout-out to Dylan for helping me set up a new account with two new phones. He is very knowledgeable, easy-going, and didnt try to sell me on anything unnecessary. He made the entire process extremely easy and Id recommend anyone thats in the market for a new phone, new plan, or has any issue with their AT&T products, to go to this store and ask for Dylan. Thanks a lot, Dylan! 5/5 service and I really appreciate you making it easy.

Jared was excellent and took care of all my needs in a professional manner. He deserves a raise

This is the worst AT&T store I have ever dealt with! The customer service and follow through is extremely poor. I recommend going to another store for any purchases.I was told the day of purchase it would take 1 to 2 business days to receive my order and they would call me. First week elapses and no call. I call to check up and they said the manager was going to go to another store to pick it up and they would call me the next day. They never called back. I called back the second week later to follow up and they said they never went and got it and they would find out whats going on and call me back. They again never called back. After the third week I called again to follow up and they said come in, they received the order.When we come in they have the order and within 5min they manage to ruin the item trying to put it on my phone incorrectly..The assistant manager is the one that kept saying he would call and never did and is also the one who put it on wrong and ruined it. Also, he is the one that said the manager would go get my order from another store and never did. When I asked to speak to the actual manager they would not let me speak to him or her.In closing, the assistant manager said he didnt have time for all this because its just an accessory not a big purchase.This store is being run by incompetent employees.Ill take all of my phone and accessory purchases elsewhere.Hopefully by reading this, your time will be saved by not setting foot in the door!!

The gentleman that worked with us were amazing and did an outstanding job. They were very kind to us and they were very easy to work with. I highly recommend this ATT store to go for any cell phone or ATT TV need.

Excellent service!Very Professional and have answers to all questions always!

Great service at this store!! I got my new phone here and they help me set everything up! They were having some good deals! I switched over to their new tv service...So far so good thanks for all the help!!!

Chris Hall was a phenomenal help. The whole time he was asking questions about what I do and was so helpful and knowledgeable. Would recommend to anybody needing a good help at AT&T.

When you pretend to ignore me knocking on your door 12 minutes before your door says you close. This happened just now. Just drove 20 minutes to get here. Bad taste, unprofessional.

Amazing customer service at the store location! The person who helped me with updating my plan and getting a new phone, Gavin, was very professional. He definitely helped me and did not made it feel like he was in a rush. I appreciated all his help. Thank you!

Gavin & staff are amazing and very helpful. Gavin worked hard all day to try and transfer us over to att. My old provider was giving them issues in the transfer process. Thank you to Gavin and crew at this att for their hard work and patience.

People like Dylan are why we continue with AT&T for over 20 years. We decided that it was time to get new phones (we still had iPhone 6’)and we were a bit fearful.....worried about changing, learning all the “updates....”, but Dylan was very helpful and put us at ease. He answered all of our questions and helped us through the entire process. We left with new (usable phones) and we are already becoming adept at navigating our iPhone 12’! We highly recommend the AT&T here and definitely Dylan!

Very disappointed, went back after buying a new phone, and need it help and 3 things. Well Chris did not help me out and told me to call customer service.No people in the store, supously they shut know a bit what they sell it....?Very upset no good.I was with metro for over 10 years, and i desided to have a better reseption and a new phone thinking higher!! Bad choice.

Wonderful experience, thanks Craig for all your help, you did a fantastic job helping me with my new phone.

No one willing to go the extra step, “no that’s your only option” is the most used phrases and when i got home and made a couple calls it turns out the store was suppose to help … if you don’t know your job ask someone, if you don’t like your job quit and work somewhere else not in sales and customer service.

The reps are so nice, helpful and knowledgeable. They are patient and take the time to set up your phone and help you with your account.

AT&T has the WORST Corporate customer service imaginable. In store they pretend like it’s all good and everything will work out fine. The staff is very deceptive. They ruined my credit score after I returned a phone due to their negligence (put the wrong phone number on the device). So now my bf and I have accounts in collections for a collection that never transpired.GO TO OR STICK WITH T-MOBILE!!!

I cant say enough about Logan! He was wonderful to work with as I was distraught that my phone was run over and I was trying to understand my options. I had another phone at home and he seamlessly was able to transfer my data over. Thank you Logan for all of your help - Andrea McCarthy

Nate was amazing. He got me a new phone and transferredMy info from one phone to the other. Great service

Salesman refused to charge me on the phone and mail the New nano SIM Card. This cost me the $ to take a LYFT form of transportation. He said it was IMPOSSIBLE to do it by MAIL !SERIOUSLY ?!?!

Chris helped me out getting my new phone! Very nice young man I will be coming back!!

If there is another AT&T nearby go there. This store is absolutely horrible. The management will shield their rude employees from any sort of recourse. They failed to activate my phone for 5 days and told me “sorry there’s nothing I can do” I had to call customer service to get this resolved. They sell defective equipment and then shoo you away to be phoneless for days. The arrogance of the employees is astounding. They don’t care about their customers all they care about is their commission checks. They will openly cuss and talk about how much money they made off you around you. Then when you ask for assistance or for them to help you and to do their jobs they shrug it off. Also found out my bill is significantly higher than what I was quoted. Twice as much to be exact. Avoid at all costs

This store is absolutely amazing. Got my new TV and internet service done here. Everyone is so sweet and patient. Ask for Emily!!!! She definitely knows what shes doing and is very knowledgeable! We will always use this store for now on.

I went in for TV and internet and Nathan was extremely helpful. He saved us $70 a month by seamlessly switching us to AT&T. I had been putting off switching cause i thought it would be a hassle but nope, it wasnt. I was in and out of the store in 15 mins. Thanks Nathan.

Every time I come to this store every body is very helpful. The people working here really care about their work. Very satisfied, would recommend!

Very fast, easy and knowledgeable service! The staff here are very friendly and helpful! Nathan and Chris are awesome!

Thanks Romy and staff!! Solved an issue in minutes where the online chat “experts” failed miserably.Romy did not know all the answers and do not make up something he asked his coworkers and they were able to work together and determine the issue and resolve it.

Chris was awesome. Help me set up my new phone. Nice guy Great service!

I just moved to area and the staff helped me get tv and internet at my new place. Everyone was so helpful & friendly. I appreciate you guys!

I have TV and internet through AT&T and recently purchased a phone and a plan. I was billed $184 for my first month of having a mobile device and new plan. The person who signed me up- Matthew, told me I would pay $60 for the plan and $10 a month for the phone. I drove to the store where I purchased the phone and plan because I was confused about the charges. Ally, the useless girl with piercings coming out of her face couldn’t explain to me how the first month of my service somehow ended up being $184. She told me the store manager, Chris, would call me today to fix the issue. Big surprise- he never called. How can I cancel my plan, TV and internet? Your company has not earned my trust, let alone my business and has not resolved anything and I will no longer be using you for anything. Not only was my problem not resolved, I recently discovered that I was registered as a small business owner so I “would receive a discount” and I do not own a small business and a $184 charge for one month of cellphone service is absolutely not a discount. It was a complete bait and switch. The lack of transparency was no mistake, they definitely knew what they were doing. DO NOT GO HERE

Stopped in to transfer my service because of a relocation. Emily help made the process extremely simple and easy. Emily is the best!

Very professional and knowledgeable

TV, Internet, Phones, you name it. They have it all here. Wonderful store!

Super friendly and helpful! Had an issue, called customer service, they directed me to the manager at the store for resolution and it was promptly taken care of for me! Smart and professional, and I was really pleased.

The gentleman with the Boston accent was very helpful.

We wanted a new IPhone. We arrived 30 minutes before closing. The store is close to our home. The women at the counter was on her phone. She related to us that we have put all of our displays away and to come back another time. She had not interest in helping or selling us a phone. We will not come back.

Went to this location because I was mad over my extremely high bill! The manager and all the wonderful ladies there ensured me everything will be okay and they will take care of the situation. I left more than satisfied with the customer service and all the help! I will definitely be back to this location and I recommend it to all families!

They are deceitful!!!! Overcharge and fraudulent charge. When you complain the manager magically is off, when you say you are going above them the manager magically becomes available but tells you the overcharge is just how the system works and that they can do nothing for you. Never had this type of problem at the store near I95 and Eau Galilee. Only went to this one because that one was closed due to Covid19. This is not how you treat longtime customers!!

I gave this store one star because it wouldn’t allow me to put zero stars. I had a terrible experience at this store. An associate by the name of Michael was EXTREMELY rude, condescending and unprofessional. He has terrible customer service skills and speaks down to you as well as over you, not stopping to listen to your concerns. I can’t believe AT&T allows their employees to speak to paying customers so poorly. I’m very disappointed in the service at this location and i recommend literally ANY OTHER LOCATION but this one

This place is a nightmare. They are c oing cell trade ins so I traded in both of my mom and my phones yesterday. I found out on my way home they didnt even put a new sim in my phone so I had no service and today my mom and I found out they kept our sd cards with all our pictures and stuff on them. We are beyond upset not to mention they also kept the tool that comes with the phone to put the SD cards in

Anyone looking for phone service and a place that knows what they are doing should stop in and get the service you deserve, Thanks AT&T

The team works well to provide the best of service

I’m thrilled with all the help! She was phenomenal. Very professional service. Would highly recommend her to all my friends. Thanks!

This store was awesome!!! The manager does a great job training everyone. They were all very pleasant to work with. Thank you so much for helping me setup my new phone and showing me how to use it!!

After going there to renew my cable tv the agent there stole my identity to cancel all my family accounts and put it as new under middle name to get more commissions. He hacked my PIN numbers which lead to ATT’s fraud department to call me at 9:pm to report that he tried to steal my account. DO NOT GO THERE.

Omg horrible customer service from Marissa. Not the first time shes rude. She baits and switches everything. Not to mention illiterate. Cant wait for this contract to be over. Weve literally paid approx $15,000. Over the past two years here . Run the other way if you read this.

Worst service ever, fake promises, steal your phone under trade in but charge you a new device price, Then keep complaint But no one will help you, BUNCH OF HUSTLERS

Great staff with great knowledge on the products and services.

I dont know what Kyles issue was but this store was amazing! I usually go to the corporate store but decided to give this one a shot, well I will no longer go to corporate, Greg and his team were very helpful and it was the best experience Ive had at an AT&T location. Would recommend to All!

Great service here. They always seem so friendly when i go in and always eager to help in any situation. Would reccomend to everyone

This place is hit and miss, depend on who is on duty. My last experience was terrible. I needed simple number transfer from Cricket. They tried, but said they cant do it and that I have to call customer service or go to the main store. When I called them they said they cant do anything because I do not have account established. I went to different retail store at North Wickam the next day and I was well taken care of. I suggest avoid this store!!

Amazing service! Ordered my phone through Greg and when it came in he helped me set it up and gave me the best customer service for my first smartphone. Would recommend to all my family and friends!

Incredible lack of responsibility. Through their store, I made changes to current service....was completely wrong. A week plus later after multiple helpdesk calls and visits to their store, still not even close....cant even get back to what i had. Their idea was for me to buy new equipment to solve the problem they caused. In the end, going through them was a major mistake on my part.Avoid this store even if the only one available.The sooner they are out of business...the better.To Kyles point...let us see how many mythological customers appear with high ratings...all of the sudden.I would prefer to give ZERO stars but that was not a choice.

This is always very helpful. Could be cheaper phones but the people there are always nice

Update: Its funny how all those 5 star reviews popped up right after my review from 9 months ago. If you click the names you can clearly see all these Five Star reviews are by people that have only reviewed this store or other AT&T stores. Seems quite obvious the owner, employees and the manager are adding some reviews to counteract my negative review. You would think an honest business would take the time to respond to my complaint and not fake reviews. Again, avoid this company at all costs.Avoid at all costs! The current manager Greg (who would not give his last name) does not know how to run a business.In brief, my mothers phone she purchased yesterday from another store wasnt working properly. She went by the store to see if they could figure it out. They told her the phone was broken, no sim card and wouldnt work in the near future on the AT&T network since it was a 3G phone and they were phasing it out to only 4G.Since my mother was not a signer on the account they were unable to make the 2 year contract with the free phone they tried to sign her up for, binding. They had my mother call my phone to get the last 4 of my social security number to lock in the deal. I asked my mother if the free phone required a two year contract. She said NO! They mislead my mother into thinking there was no contract. When I spoke to the sales guy, he did confirm there was a 2 year contract. I asked the sales guy to give back the phone she walked into the store with and re-instate the service. He said they couldnt re-instate or cancel the 2 year contract without my Social info. I knowingly disagreed and said I would call AT&T corporate and resolve the issue, get the old phone turned back on and remove the 2 year agreement. At this point I did not feel comfortable giving out my personal information. First the sales guy said it wasnt possible. I had to give them the Social info and that corporate couldnt make any changes once it was in their system. Then the store manager Greg, got on the phone and was very insistent that what the sales guy said was true. I pleaded to Greg to give the phone my mother walked in there with and put her on the phone so I could tell her to come to my house and we would resolve this with AT&T Corporate. He continued to make threatening appeals that she would be stuck in the contract and we wouldnt be able to activate her original phone without me giving the Social. The whole time my elderly mother was in there and very confused. I was to my boiling point and gave Greg my instructions to hand the phone to my mother she originally had and let her leave. Greg said numerous times I was making this difficult and I didnt understand, I wouldnt be able to make the changes and I had to give him my personal info. This interaction and argument went on for about 5 minutes.Lets make this long story short. When I got off the phone with Greg, I called AT&T corporate immediately. I told them to cancel the 2 year and re-instate the phone that my mother already had. 5 minutes later it was done. The phone she had was working fine. It just needed to be turned off and reset. Simple problem that turned into a nightmare for my elderly mother and then required my involvement. She came over to my house shaking saying she was scared into thinking she caused some great harm to me and/or my account that could not be undone.Moral of the story, dont go to this store.

Service was great... I went in a little upset with no phone and left very happy.. ask for Drew he is such a nice young man and very intelligent.

Good people.. very educated.. thanks again guys for all your help. Really makes a difference with the experience

Dont know why the last guy was so upset.. Ive always got the best service atnt has to offer from that store.. ask for Drew. Hes great

This store is the best store ive went too. Ive been to many stores before but this one is by far the best customer service ive ever had

Drew was great. Exceeded my expectations by a mile. Best experience with at&t Ive had in a long time.

Excellent customer service.. the reps were very nice.. ask for Drew or Brianna... theyre the best.

Greg the manager was very helpful and knowledgeable and his staff was as well very fun and lively group. would recommend to family and freinds

This store is great had more out in less than 15 mins

I went into this store today and I have to say I was very impressed! These guys really know what their talking about and gave me great customer service!

First time in this store and wont ever go to a different one, thank you Briana for quickly and efficiently getting my account set up!

The staff is very helpful and patient. Would recommend this to my family and friends.

The manager is awesome here, little wait time & excellent service i would definitely recommend going to this store !

I came to this location because I was VERY upset with AT&T and wanted to cancel. Surprisingly the representative was very helpful and convinced me to stay, I will be coming to this location for any additional services I have with AT&T. Thank you for having such great staff!

Amazing service and experience best att location I have ever been to. Thank you Greg for helping me with all my needs!

Very helpful great service... On corner of Eau Galley and South Patrick by Publix....

Heather was great. Very knowledgeable! Always great service at this store.

Thank god for the galaxy s4. Appreciate the advice on switching from my iPhone. Best desicion Ive ever made. Lol

Kenny is a star employee he is patient, pleasant and courteous he is very knowledgeable in his craft and also a great multitasker answering questions the other staff could not! Go kenny!

Amazing experience and very helpful staff! Thank you for such an amazing experience.

I wasnt at an att store. I was at an AA meeting.

Amazing experience! Greg was very knowledgeable and not over bearing to work with.

Good guys with good personalities. Drew was the best help ive had in a while.

This store has amazing customer services and was able to help me with all my AT&T services.

My wife has been in everyday for over a week. Everyday she is promised that she would receive an email or a phone call from someone in the business department and for a week nothing. This is pathetic. And yet, AT&T will not give us the phone number of someone in the business department so we can call them....something wrong with this system???So who can help with a business account. So as a last resort I giving this less than satisfactory review that perhaps someone can resolve our problem with our business account that we have had for nearly 20 years.....before we cancel all our accounts and set up shop with someone else. Horendous service!!! Oh and I am giving one star only because it wont post with no stars! Dont deserve any stars

Twice now I have been to this store and both times they lied to us and told us things such as we can not cancel contracts, or you are not able to purchase phones in full, or not have insurance. Then we got our bill which was 4 times higher than was told to us. I would never come to this store again, just call AT&T instead. Someone needs to shut this place down for unethical business practices.

This store was the best store Ive ever been to there drew was very helpful. Thanks!

I always go to this store and uts great service everytime. Love this location.

Great store. They helped me figure out my bill!

Had a worker named andrew help me and he was the brightest ray of light ive seen in a long time from atnt. Smart guy and very personable. He gets a 10 in my book.

Amazing service left very happy with my new galaxy s4 and tablet!

This location blows away any other at&t store. When I have gone to other locations I have had to wait for service for quite some time and even when I received service the customer service wasnt very knowledgable. At this Indian Harbor location everyone was very knowledgable and while I was in the store the store manager came out of the back and made sure he personally introduced himself and made sure all my needs were met. This means a lot in todays work force. Love this location.

Very knowledgeable and helpful

Expert help and suggestions

Excellent customer service ask for Christopher he was great and very patient

Heather was an amazing rep and helped me to her fullest capability!

Clean store! Great staff! Very helpful!

Fantastic store, fantastic customer service! Thank you Briana for all of your help!

Nice folks but completely clueless technically