Feat Clothing markets their products with a money back return option. However, when you actually log onto their platform to initiate a return, they do not offer a refund. They only offer exchange or store credit. You have to email them separately to request a return where employees attempt to dissuade you from a return with the same range of exchange options. The whole process feels particularly slimy and dishonest.
Ordered 15 pairs of socks 8/28 (card charged the same day) and didnt get them until 10/12. I had email multiple times to ask for an update on where my order was. They offered me a 30% off coupon, which would be nice if I didnt already order 15 pairs of socks...When I finally received them, the box was missing a pair (14 out of 15 pairs delivered).This hasnt been a great experience...The socks are nice. Comfortable. I am happy with the ones I do have. I would just advise having extreme patience. This is definitely NOT amazon.
FEAT Socks is one of the coolest hippest brand in existence right now. Their socks are comfortable, stylish, and is the definition of awesomeness. I own several pairs and I intend to own several more. FEAT Socks HQ is where these awesome socks are conceptualized. Can you call it the capital of awesomeness? I think you can.
Not only did they send me the wrong size, they do not get back to me in exchanging the product. They keep saying they will send out a new one this week and then i ask again the next week and no product exchange at ALL! I DID NOT JUST SPEND OVER $60 DOLLARS ON STUPID SOCKS JUST TO DISPLAY THEM! I WANT THE EXCHANGE OR MY MONEY BACK! I ORDERED SIZE LARGE NOT A SMALL!
FEAT socks are not only the best socks Ive put on my foot - their customer service is unreal, the founder is one of the nicest people I have ever met in my life and their company culture is one of a kind (Also follow their snapchat its hilarious). If I had the opportunity to work for them I would... I would tell any company to aspire to be like them. Good luck! Keep it up!
Softest hoodie I’ve ever owned. My girlfriend finds it in my closet and wears it almost every day so I had to buy a second one.
FEAT socks HQ is like Valhalla for socks and juicy but crunchy vibes. Make sure to say what up to Taylor and Parker when youre there, pure legends of the game. Tell them Noah sent you and youll get a chest bump.
Wrong size was sent. I emailed them multiple times to exchange the socks for the correct size. I had to pay for the return shipping and then they sent the wrong size AGAIN! I emailed them again asking them to pay for the return shipping and to send the Correct size.They finally sent the correct size but sent 2 pairs of each and didnt email me the return shipping label. Now I have 3 pairs of socks and am not sure what to do?? Am I suppose to send the others back? Are they compensation for my troubles? I really dont need 3 pairs of the same crazy socks, but at the same time Im sick of dealing with this company.I also received a free sock code so I ordered a free pair...I had to pay $6 for shipping and when the socks came they werent the nice sock material like the other socks they sell...these free socks were nasty cheap sock material. (Like those thick white socks ur grandpa might wear) I was VERY disappointed. $6 for an ugly pair of socks Ill never wear.
Feat Socks looks like it has great products, but had hopeless failed to deliver. I ordered a on OCTOBER 21 and now it is November 19. I have sent several emails to there customer service department, without a reply. This order has still not been shipped. I plan on submitting a chargeback for this payment. This was simply not what I paid for.
I wear my FEAT socks with every pair of boots I own. So warm & comfy. Love them!
I placed an order on December 12 and received one pair of socks on January 20. I wrote an email to customer service on December 22 asking about the likelihood of receiving them before xmas. I am not kidding but I received an automated reply that starts out with Hey... and continues on with some nonsense about elves working overtime and they promised 10 working days delivery, insinuating that I am bothering their servers with an automated response. Be prepared for a barrage of spam marketing from about elves and some ridiculous of executives leaking an email about free shipping throughout your experience. None of it is pithy, its just annoying to the point where it seems like college interns are running the asylum. Socks are sold everywhere. I wouldnt waste my time here.
This place rocks my socks! No but seriously. Amazing team, quality product, and even better service. Its only fitting that they collaborated with Olympian Aly Raisman - both are at the top of their game.
I love my feat socks mystery box because all the socks are so awesome I couldnt choose which ones I wanted :) they also have gr8 people that work there 😊
Cool looking socks but I suggest you make the socks cheaper considering you have to pay shipping.
Such an alluring space occupied by the most dynamic and enthusiastic team in the sock game. The style and comfort of these socks are unmatched by anyone else. FEAT is single-handedly responsible for making Taylor Offer and fashion icon synonymous with each other. Any company that has the immeasurable power to make that happen is a company that I wholeheartedly support. @FEATsocks #FEATbyAly
I wear their socks all the time... work, gym, casual you name it. Thanks Feat Socks!
Awesome socks! Original and fun ideas! Great customer service!
These socks are the most comfortable I have ever worn, and stylish too. The customer service is awesome, and if you ever want a funny account to follow check them out on snapchat: FEATSocks
What an experience, what socks and what a lovely staff at Feat HQ. Just greatness all around! - Chad Le Clos
I wont ever buy from this company. The owners are entitled and cocky and have no interest in helping anybody but themselves. Get over yourselves
These socks are unique, and there are so many great designs to choose from.
Dope company with some dope socks! Amazing looking socks especially with the Aly Raisman collab!
Dont let your feet be boring. Wear FEAT. #weartheweekend
Awesome socks to love your feet and feel real good
Great vibes, comfy socks, and all round quality stuff!
This place is dope. Best socks in town.
Fantastic, fun new spot for fancy feet!
Quality merchandise, quality people, THE BEST.
Great socks, great startup, great people!
These guys know socks. Great customer service & originality. I will continue to be a lifelong customer!!!!!!!!!!!!
Great place, great people, great socks.
Best company best product.
Placed an order on October 16, still no socks ....
Could not ask for a better office space
FEATFORPRESIDENT