Awesome store. Jesus and Erica were a great help. Punctual and exceeded my expectations. And assisted me with all questions and concerns .

This store gave us great service! Jesus Pachicano, retail associate manager was able to correct our issues with a smile, efficiently and to our satisfaction. I highly recommend this location.

Jesus,Darren and Freda are so courteous and so helpful they can do whatever they can do make you walk out with a smile on your face. Highly reccomend this store.

Jocelyn and Damon and theres another young lady I cant think of her name but customer service is excellent very patient youre very helpful you wont be disappointed she even set the phone up for me great job Metro great customer service I wouldnt hesitate to recommend you to anyone have a great day!

Walked in two cashiers each with a customer and a manager with a tablet. Gave my information at the door to check in was told someone would assist me shortly. Another couple came in after me. He takes their information. After waiting for over 30 minutes when the next register opened the manager sent the couple to the register and walks up to me and says IM NEXT and someone would help me shortly. I advised him I came in before them he states NO you didnt. What was the reason for taking information when you diregard who came in first? I WILL NOT BE RETURNING TO THIS STORE!

Not enough staff only 2 at counter and Monta at door taking names waited 30min. And left came home took care of the problem myself. Monta did say they were not technicians and would google the problem Kidding me. Metro i have had you for many years i dont want to switch. 3/23/2021

I would like to compliment Manager Montae for his great on the job training skills and for his ability to make me a satisfied metro pcs customer. I want to give a very very special thanks to Erica for her very very beautiful personality, very well trained and just a wonderful team member to Metro pcs the metro company should be grateful to have a employee on board like Erica she is a asset to the company. Rosie and Victor are also good well trained employees. However Jesus/ Hazislike to lie and play mind games with customers. I do not tolerate games are manipulation. Thats totally unprofessional and not good on the job training skills. It should be immediately addressed. Im a long time valued customer and I didnt appreciate the lies and games he played ion me to address my concerns.

Very helpful and good service never had a bad experience even now with covid and how things have changed. If you need a good phone at good price all unlimited cant go to a better place.

This location is great!! Darren and Daniel provided my mother and I with wonderful customer service. All of the employees present themselves well and the store is super clean! We left with all smiles. Great customer service!!! Thank You!!!!

Free upgrade text from metropcs led me to this location as the only corporate store in Irving. Initially got told the offer was online only. I left then read the fine print saying in store only. Went back to be told they dont have any of the applicable phones in stock. Complete waste of time and terrible customer service.

I love Foremans theyre really nice people in there theyre very cordialthey are very helpful to have a good team of peoplethey have a great selection of lawn equipment and other things to help with your yard work they have a lot of things in back I got great big mowers to little mowers and weed eaters go in and check them out no help you for what youre looking

Went in there to take the wife to get a charger for her phone and they didnt have it... so when we explained the situation that she needed a new phone she didnt even try to say what kinda phone are you looking for or tried to help us out... she has no people skills or sales...

Great service and great people..love Metro by T Mobile

JESUS WAS EXCELLENT. HE HELP ME WITH THE ISSUES WITH MY PHONE.

The manager is super rude! I have breathing issues I wore a mask anyway out of respect for the people I just didnt cover my nose. The manager got in my face and ordered me out of the store! Even though I tried to explain my health issues to him he just stuck his big arm and hand in my face in a very threatening manner. I am very scared right now. I called the police because I am pressing charges against him this is ridiculous to be treated this way! The american disabilities act protects me from this GARBAGE treatment!

LOOOOOOOVE THIS LOCATION! It stays open late! Daisy is the best! Only downfall Ive had latelyis having to wait outside for service and to have any purchase or customer service and Ive been a customer for over six years and they let people who are only making payments at the machine go in ahead of you not good for business hope the manager sees this review and accordingly corrects it!

Love this location! They had the phones we actually wanted! Though WHEN IS IT GOING TO BE OPEN AGAIN?????

Horrible Customer Service!! Barely walked in, and no greet to start. Looking to purchase 2 New phones, asked a young girl if they had it in stock. Her response what no idea. Ha! If you don’t know and you work here, what are my expectations as a customer?? Reached a second person and besides the eye contact, we received a turn away. No give me a second, i will be back, or helping other. I preferred to drive to Irving location on belt line to Krystal. She has what this stores crew is lacking!FYI if i give zero for a rating I would.

I recommend MetroPCS to all my friends, The people are great and they give top notch service!! Thumbs up to MetroPCS always. Go with MetroPCS, unlimited local and long distance calling, and you have to the bill once a month not by the minutes!! Ive been a MetroPCS customer since 2009 and I love it!!

I hate to write bad reviews but I am so disappointed by the fact thatwhen I called in asking if they could help me with my issue and got a yes in response but got sent back when I went in saying they were not able to help?? what kind of customer service? It was very unprofessional when even the supervisor came out and told me that they could not switch my plan to what I was paying before. They made me pay 4 months for something I was not using. VERY VERY disappointing. Customers will not stay with you if they dont get the service they want.

The people at this place will tell you anything in order to make a sale, but dont e careful because they will tell you we dont know who told you that about warranties its not in the contract. Dont believe what they tell you or you will pay dearly the consequences of believing their lies...My thinking is that because must of the people that goes to this Metro PCS are Hispanic and must can not even write a review, they get ripped-off by Metro PCS. Be very careful of you buy here or look for other place with more ethics or go to a different place or a different company.

I purchased this phone after speaking to a representative and being told this was a great phone and there has been returns due to issues only to have every sort of issue. After the fourth return Ive done in three months of my purchase I was given the number to their representative Ethan to assist me. I have called several times, left voicemails and emails with no response to any of them. I am truly disappointed with the lack of assistance/service I have yet to receive from them and am still stuck with having to trade this phone in which Im having to do once again today making this my fifth trade. If I could give a negative rating I most definitely would do so.

These guys fixed an internal problem I was having paying my bill online. I took one star off only because it took so long for the workers, there to figure out if I was full of bologna, or not lol once they realized I had a legitimate problem, it took quite a while to fix (little less than an hour), but I was okay with the wait - it was expected. These people were very knowledgeable and competent.

- Not helpful and rude. I came in this morning at 9:00. They had me waiting about ten minutes before they decided to actually help Me. They looked and saw me waiting than finally someone comes out from the back. But know one even said hello, or how are you something.I was just standing there for about ten minutes. I then give them my phone dead and not been able to use for TWO days. So that they can use that the phone over hearts and shuts off. I have bought batteries and chargers still it continues to overheat. She put in a new battery and put the phone on the charger and still it overheated. I asked to speak to the manager, he only offered to replace this phone, and give me the same phone paying $15. Which is literally not solving the problem at hand. Ive read reviews and that overheating is a problem with the Samsung note 4.

30 min to get account numberAgent an phone I cant understand looks like ourt of country not on us.

I recommend this store to those of you, looking for a phone with MetroPCS..The lady who helped me, Yaritza, did awesome today. Suggesting methods to pay my bill and a promotional item they had going. Which I bought. Many thanks for the great service earlier today.

Daniel helped me and my mother out with our questions and concerns he was very professional and knowledgeable about the company and all of thw atore products. I recommend this specific metro because of him. His service and attitude made my experience great. Go to metro asks for DANIEL!!!

I was having problems with my phone came here because I had my old phone with me I was using my iPhone 6plus and it wasn’t working so I went back to my iPhone SE and instead of him tell me the reason my phone was showing no service was I just needed to have my imei updated he updates himself. He asked me if I was okay with paying the 10 for the change ( which I told him I needed a new sim) he knew I didn’t need a new one. I didn’t really have the money to pay would if I had to I could’ve easily called by phone to have it taken care of for free. So I am not happy at all two stores in a roll just taking advantage of customer who don’t know what the problem was. I’ve done customer service and know if it’s something that a customer can do simply to have it done for free I’m going to advice them. I will definitely be switching my services.

Always on there toes and will help you and not try to get you to buy unless thats what you come for we are very happy with metro PCS.

Very friendly personnel. Since its a corporate store, and not a dealer, they can do just about anything you need. Always good deals on phones too.

Highly recommend not going here managers a joke told me to read the 500 pages of terms and agreements she work for metro pcs and cant tell if sim card is good. 8 employees standing around 2 sitting down on clock they told me my phone and sim card no good.I walked to my van and called 611 gave them the info they had the phone on in less than 5 minutes .Walked back in showed all the worthless employees what i did and thats pathetic.RIP OFF they got busted Dont let it happen to u.I will pray for thes kind of people in life.Manager refused to come out when i went back in she was on a conference call on a Saturday evening 4pm another lie im assuming i am in contact with channel 4 news to follow up I am greatly disgusted with this Irving Story road location.DONT DO IT

They always do a great and great Customer service

Excellent customer service with knowledgeable sales staff. Good selection of phones and tablets

Thank you Amanda for the great customer service I received from you today, I got my phone and I did not have to wait till Tuesday.

This location was great Daniel was absolutely fantastic. Very knowledgeable and helpful. Will definitely recommend this location to others and this will officially be my MetroPCS location!!

Friendly helpful lady when we went. She made sure we got everything we needed before we left the store

Worst cx service Ever Dnt waste ur time they dnt knw what they are Doing

I dont remember her name but she was helpful and she fix my phone great experience..

Yaritza was great. Awesome customer service center

Went in irritated about just switching my phone and a forgotten security code. Management was awesome and helped me resolve my problem

MP & Pauola are the reason my faith has been restored in Metro pcs are dealing with an authorized dealer.

Do y’all got iPhone 8 or 7 in can y’all tell me what the cheapest in can y’all tell. me how much it for 3

Maribel who was with management was not helpful and rude. She told me i could call the Metro customer service, i was in because my phone has a manufacture defect with the charging port. As my phone beeps at 13% she points out i still have 13% if i wanted to call. I am blown away with the poor, rude and unsatisfied serviced i have received from this location not to mention a manager.

Daisy was wonderful customer service

Highly recommend this location to anyone who uses metro.

They wear very helpful and nice,, went to make a payment..

Worst Customer Service Ever.Wouldnt recommend it to anyone. They have about 15-20 employees roaming the store yet no one ever answers the phone. Ive been trying to speak tp the store manager since yesterday with no luck. Ive left messages and no one returns my call. This store sucka ASS😡😡😡

Great service Alex thank you so much

Went in there today somebody without my permission was able to change my account they didnt ask them for a id and they didnt know my password but this store still let em do it now i gotta go back to the store for the 2nd time and get my account back costing me more time and money

This location gets 2 stars

Such an stupid staff i went their to add and remove line and they said it cant be done at the same time you have to wait after removing line from account and i went to another authorize dealer location in Carrollton and she did add and remove line from my account in less then 15 minutes i guess this store is owned by corporate so they really dont care

Good service. Paula thks.

Gone to this corporate store once but it was a while back, staff was very friendly

Please remove your anti firearms signs. Im allowed by law to carry a firearm, and I choose not to patronize any business that does not allow me to exercise my legal right.

Dont bother with the non-corporate stores. They dont have corporate warranties.

Nice but not very knowledgeable

Bad customer service nice looking women tho

They did not have the adapter I needed.

Great help and fast too !!!

The best ever

Great customer service

Same good price

Great service

Excellent!!!

Always on top of it!

Bad customer service

Not helpful at all

Okay

That place does not work, I was about an hour and a half for them to attend to me and only three people were in front of me

I did not find the Ipone 12 in black.

His cousins ​​are fine

Good attention and service. :)

Very good customer service

Exselete service